added to IVR_recording AGI script playing of IVR number at beginning option
added new optimized AST_agent_performance script git-svn-id: svn://192.168.202.10@724 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -18,26 +18,27 @@
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#
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# ; 1. the DNIS or inbound number called
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# ; 2. record this call(Y|N)
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# ; 3. ask for a company code(Y|N) with the number of digits in that company code and the prompt
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# ; 4. ask for a user code(Y|N) with the number of digits in that user code and the prompt
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# ; 5. ask for the customer phone number(Y|N) with the number of digits in that phone number and the prompt (Y-10-85100001)
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# ; 6. speak the current date (Y|N) with prompt announcing the date
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# ; 7. a dash-delimited list of prompts that expect responses(85100002-85100003)
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# ; 8. a "your recording ID is..." prompt (85100004)
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# ; 9. logging/output (FILE|STDERR|BOTH|NONE)
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# ; 3. play the recording ID (Y|N) with prompt leading up to it
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# ; 4. ask for a company code(Y|N) with the number of digits in that company code and the prompt
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# ; 5. ask for a user code(Y|N) with the number of digits in that user code and the prompt
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# ; 6. ask for the customer phone number(Y|N) with the number of digits in that phone number and the prompt (Y-10-85100001)
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# ; 7. speak the current date (Y|N) with prompt announcing the date
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# ; 8. a dash-delimited list of prompts that expect responses(85100002-85100003)
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# ; 9. a "your recording ID is..." prompt (85100004)
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# ; 10. logging/output (FILE|STDERR|BOTH|NONE)
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#
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# ;inbound IVR call:
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#exten => 1234,1,Ringing ; call ringing
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#exten => 1234,2,Wait(1) ; Wait 1 second for CID delivery from PRI
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#exten => 1234,3,Answer ; Answer the line
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#exten => 1234,4,AGI(agi-IVR_recording_verification.agi,7274506620---Y---Y-1-85100016---N---N---Y-85100007---85100009-600--85100012-30--85100013---85100004---BOTH)
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#exten => 1234,4,AGI(agi-IVR_recording_verification.agi,7274506620---Y-85100004---Y---Y-1-85100016---N---N---Y-85100007---85100009-600--85100012-30--85100013---85100004---BOTH)
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#exten => 1234,5,Hangup
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#
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# ;inbound IVR call from a VICIDIAL transfer:
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#exten => _83002*,1,Ringing ; call ringing
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#exten => _83002*,2,Wait(1) ; Wait 1 second for CID delivery
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#exten => _83002*,3,Answer ; Answer the line
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#exten => _83002*,4,AGI(agi-IVR_recording_verification.agi,7275551234---Y---N---N---Y-10-85100001---N---85100002-85100003---85100004---BOTH)
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#exten => _83002*,4,AGI(agi-IVR_recording_verification.agi,7275551234---N---Y---N---N---Y-10-85100001---N---85100002-85100003---85100004---BOTH)
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#exten => _83002*,5,Hangup
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#
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#
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@@ -49,6 +50,7 @@
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# 70921-1110 - full beta version with recording working
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# 71028-1122 - added say datetime as an option
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# 71112-0238 - added prompt delays and date announcement message
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# 71120-1337 - added playing of recording ID at beginning of session
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#
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&get_time_now;
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@@ -124,16 +126,22 @@ if (length($ARGV[0])>1)
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@ARGV_vars = split(/---/, $ARGV[0]);
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$inbound_number = $ARGV_vars[0];
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$record_call = $ARGV_vars[1];
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$company_ID_ask = $ARGV_vars[2];
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$user_ID_ask = $ARGV_vars[3];
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$cust_phone_ask = $ARGV_vars[4];
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$say_date = $ARGV_vars[5];
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$prompts = $ARGV_vars[6];
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$last_prompt = $ARGV_vars[7];
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$AGI_output = $ARGV_vars[8];
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$play_ID = $ARGV_vars[1];
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$record_call = $ARGV_vars[2];
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$company_ID_ask = $ARGV_vars[3];
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$user_ID_ask = $ARGV_vars[4];
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$cust_phone_ask = $ARGV_vars[5];
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$say_date = $ARGV_vars[6];
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$prompts = $ARGV_vars[7];
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$last_prompt = $ARGV_vars[8];
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$AGI_output = $ARGV_vars[9];
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@prompts_list = split(/-/, $prompts);
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$prompts_count = $#prompts_list;
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if ($play_ID =~ /Y/)
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{
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@play_IDary = split(/-/, $play_ID);
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$play_ID_prompt = $play_IDary[1];
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}
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if ($company_ID_ask =~ /Y/)
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{
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@company_ID = split(/-/, $company_ID_ask);
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@@ -284,6 +292,17 @@ if ($AGILOG) {$agi_string = "IVR START- $ivr_id $inbound_number|$record_call|$
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$AGI->stream_file('beep');
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### if set to play ID at beginning of session ###
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if ($play_ID =~ /Y/)
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{
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$AGI->stream_file("$play_ID_prompt");
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$AGI->say_digits("$ivr_id");
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sleep(1);
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$AGI->stream_file('beep');
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$AGI->say_digits("$ivr_id");
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sleep(1);
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}
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### if set to ask for company ID, run that subroutine ###
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if ($company_ID_ask =~ /Y/)
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{
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@@ -471,7 +490,7 @@ if ($interrupt_digit > 1)
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while ($digit_loop_counter < $company_ID_length)
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{
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$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input
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$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
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if ($digit =~ /\d/)
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{
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$totalDTMF = "$totalDTMF$digit";
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@@ -525,7 +544,7 @@ if ($interrupt_digit > 1)
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while ($digit_loop_counter < $user_ID_length)
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{
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$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input
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$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
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if ($digit =~ /\d/)
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{
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$totalDTMF = "$totalDTMF$digit";
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@@ -577,7 +596,7 @@ if ($interrupt_digit > 1)
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while ($digit_loop_counter < $cust_phone_length)
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{
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$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input
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$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
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if ($digit =~ /\d/)
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{
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$totalDTMF = "$totalDTMF$digit";
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@@ -0,0 +1,551 @@
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<?
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### AST_agent_stats.php
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###
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### Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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###
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# CHANGES
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#
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# 71119-2359 - First build
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>VICIDIAL: Agent Performance</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=user_group>\n";
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echo "<option value=\"\">-- ALL USER GROUPS --</option>\n";
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$o=0;
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while ($user_groups_to_print > $o)
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{
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if ($user_groups[$o] == $user_group) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
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else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "</SELECT>\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n";
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if (!$group)
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{
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echo "\n";
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echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from shift specified\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$query_date $time_END";
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if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
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else {$ugSQL='';}
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echo "VICIDIAL: Agent Performance Detail $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENTS Details -------------\n\n";
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$statuses='-';
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$statusesTXT='';
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$statusesHEAD='';
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$statusesHTML='';
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$statusesARY[0]='';
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$j=0;
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$users='-';
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$usersARY[0]='';
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$user_namesARY[0]='';
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$k=0;
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$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $ugSQL group by full_name,status order by status desc,full_name limit 100000;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
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$calls[$i] = $row[0];
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$talk_sec[$i] = $row[1];
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$full_name[$i] = $row[2];
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$user[$i] = $row[3];
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$pause_sec[$i] = $row[4];
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$wait_sec[$i] = $row[5];
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$dispo_sec[$i] = $row[6];
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$status[$i] = $row[7];
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if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
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{
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$statusesTXT = sprintf("%8s", $status[$i]);
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$statusesHEAD .= "----------+";
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$statusesHTML .= " $statusesTXT |";
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$statuses .= "$status[$i]-";
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$statusesARY[$j] = $status[$i];
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$j++;
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}
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if (!eregi("-$user[$i]-", $users))
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{
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$users .= "$user[$i]-";
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$usersARY[$k] = $user[$i];
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$user_namesARY[$k] = $full_name[$i];
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$k++;
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}
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$i++;
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}
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echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
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echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG|$statusesHTML\n";
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echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
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### BEGIN loop through each user ###
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$m=0;
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while ($m < $k)
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{
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$Suser=$usersARY[$m];
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$Sfull_name=$user_namesARY[$m];
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$Stime=0;
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$Scalls=0;
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$Stalk_sec=0;
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$Spause_sec=0;
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$Swait_sec=0;
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$Sdispo_sec=0;
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$SstatusesHTML='';
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### BEGIN loop through each status ###
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$n=0;
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while ($n < $j)
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{
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$Sstatus=$statusesARY[$n];
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$SstatusTXT='';
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### BEGIN loop through each stat line ###
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$i=0; $status_found=0;
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while ($i < $rows_to_print)
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{
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if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
|
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{
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$Scalls = ($Scalls + $calls[$i]);
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$Stalk_sec = ($Stalk_sec + $talk_sec[$i]);
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$Spause_sec = ($Spause_sec + $pause_sec[$i]);
|
||||
$Swait_sec = ($Swait_sec + $wait_sec[$i]);
|
||||
$Sdispo_sec = ($Sdispo_sec + $dispo_sec[$i]);
|
||||
$SstatusTXT = sprintf("%8s", $calls[$i]);
|
||||
$SstatusesHTML .= " $SstatusTXT |";
|
||||
$status_found++;
|
||||
}
|
||||
$i++;
|
||||
}
|
||||
if ($status_found < 1)
|
||||
{
|
||||
$SstatusesHTML .= " 0 |";
|
||||
}
|
||||
### END loop through each stat line ###
|
||||
$n++;
|
||||
}
|
||||
### END loop through each status ###
|
||||
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
||||
$TOTcalls=($TOTcalls + $Scalls);
|
||||
$TOTtime=($TOTtime + $Stime);
|
||||
$TOTtotTALK=($TOTtotTALK + $Stalk_sec);
|
||||
$TOTtotWAIT=($TOTtotWAIT + $Swait_sec);
|
||||
$TOTtotPAUSE=($TOTtotPAUSE + $Spause_sec);
|
||||
$TOTtotDISPO=($TOTtotDISPO + $Sdispo_sec);
|
||||
$Stime = ($Stalk_sec + $Spause_sec + $Swait_sec + $Sdispo_sec);
|
||||
$Stalk_avg = ($Stalk_sec/$Scalls);
|
||||
$Spause_avg = ($Spause_sec/$Scalls);
|
||||
$Swait_avg = ($Swait_sec/$Scalls);
|
||||
$Sdispo_avg = ($Sdispo_sec/$Scalls);
|
||||
|
||||
$Scalls = sprintf("%-6s", $Scalls);
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$Sfull_name= sprintf("%-15s", $Sfull_name);
|
||||
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
|
||||
$Suser = sprintf("%-8s", $Suser);
|
||||
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$Sfull_name= sprintf("%-45s", $Sfull_name);
|
||||
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
|
||||
|
||||
$Suser = sprintf("%-24s", $Suser);
|
||||
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
$USERtime_M = ($Stime / 60);
|
||||
$USERtime_M = round($USERtime_M, 2);
|
||||
$USERtime_M_int = intval("$USERtime_M");
|
||||
$USERtime_S = ($USERtime_M - $USERtime_M_int);
|
||||
$USERtime_S = ($USERtime_S * 60);
|
||||
$USERtime_S = round($USERtime_S, 0);
|
||||
if ($USERtime_S < 10) {$USERtime_S = "0$USERtime_S";}
|
||||
$USERtime_MS = "$USERtime_M_int:$USERtime_S";
|
||||
$pfUSERtime_MS = sprintf("%7s", $USERtime_MS);
|
||||
|
||||
$USERtotTALK_M = ($Stalk_sec / 60);
|
||||
$USERtotTALK_M = round($USERtotTALK_M, 2);
|
||||
$USERtotTALK_M_int = intval("$USERtotTALK_M");
|
||||
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
|
||||
$USERtotTALK_S = ($USERtotTALK_S * 60);
|
||||
$USERtotTALK_S = round($USERtotTALK_S, 0);
|
||||
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
|
||||
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
|
||||
$pfUSERtotTALK_MS = sprintf("%6s", $USERtotTALK_MS);
|
||||
|
||||
$USERavgTALK_M = ($Stalk_avg / 60);
|
||||
$USERavgTALK_M = round($USERavgTALK_M, 2);
|
||||
$USERavgTALK_M_int = intval("$USERavgTALK_M");
|
||||
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
||||
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
||||
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
||||
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
||||
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
||||
$pfUSERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
||||
|
||||
$USERtotPAUSE_M = ($Spause_sec / 60);
|
||||
$USERtotPAUSE_M = round($USERtotPAUSE_M, 2);
|
||||
$USERtotPAUSE_M_int = intval("$USERtotPAUSE_M");
|
||||
$USERtotPAUSE_S = ($USERtotPAUSE_M - $USERtotPAUSE_M_int);
|
||||
$USERtotPAUSE_S = ($USERtotPAUSE_S * 60);
|
||||
$USERtotPAUSE_S = round($USERtotPAUSE_S, 0);
|
||||
if ($USERtotPAUSE_S < 10) {$USERtotPAUSE_S = "0$USERtotPAUSE_S";}
|
||||
$USERtotPAUSE_MS = "$USERtotPAUSE_M_int:$USERtotPAUSE_S";
|
||||
$pfUSERtotPAUSE_MS = sprintf("%6s", $USERtotPAUSE_MS);
|
||||
|
||||
$USERavgPAUSE_M = ($Spause_avg / 60);
|
||||
$USERavgPAUSE_M = round($USERavgPAUSE_M, 2);
|
||||
$USERavgPAUSE_M_int = intval("$USERavgPAUSE_M");
|
||||
$USERavgPAUSE_S = ($USERavgPAUSE_M - $USERavgPAUSE_M_int);
|
||||
$USERavgPAUSE_S = ($USERavgPAUSE_S * 60);
|
||||
$USERavgPAUSE_S = round($USERavgPAUSE_S, 0);
|
||||
if ($USERavgPAUSE_S < 10) {$USERavgPAUSE_S = "0$USERavgPAUSE_S";}
|
||||
$USERavgPAUSE_MS = "$USERavgPAUSE_M_int:$USERavgPAUSE_S";
|
||||
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
|
||||
|
||||
$USERtotWAIT_M = ($Swait_sec / 60);
|
||||
$USERtotWAIT_M = round($USERtotWAIT_M, 2);
|
||||
$USERtotWAIT_M_int = intval("$USERtotWAIT_M");
|
||||
$USERtotWAIT_S = ($USERtotWAIT_M - $USERtotWAIT_M_int);
|
||||
$USERtotWAIT_S = ($USERtotWAIT_S * 60);
|
||||
$USERtotWAIT_S = round($USERtotWAIT_S, 0);
|
||||
if ($USERtotWAIT_S < 10) {$USERtotWAIT_S = "0$USERtotWAIT_S";}
|
||||
$USERtotWAIT_MS = "$USERtotWAIT_M_int:$USERtotWAIT_S";
|
||||
$pfUSERtotWAIT_MS = sprintf("%6s", $USERtotWAIT_MS);
|
||||
|
||||
$USERavgWAIT_M = ($Swait_avg / 60);
|
||||
$USERavgWAIT_M = round($USERavgWAIT_M, 2);
|
||||
$USERavgWAIT_M_int = intval("$USERavgWAIT_M");
|
||||
$USERavgWAIT_S = ($USERavgWAIT_M - $USERavgWAIT_M_int);
|
||||
$USERavgWAIT_S = ($USERavgWAIT_S * 60);
|
||||
$USERavgWAIT_S = round($USERavgWAIT_S, 0);
|
||||
if ($USERavgWAIT_S < 10) {$USERavgWAIT_S = "0$USERavgWAIT_S";}
|
||||
$USERavgWAIT_MS = "$USERavgWAIT_M_int:$USERavgWAIT_S";
|
||||
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
|
||||
|
||||
$USERtotDISPO_M = ($Sdispo_sec / 60);
|
||||
$USERtotDISPO_M = round($USERtotDISPO_M, 2);
|
||||
$USERtotDISPO_M_int = intval("$USERtotDISPO_M");
|
||||
$USERtotDISPO_S = ($USERtotDISPO_M - $USERtotDISPO_M_int);
|
||||
$USERtotDISPO_S = ($USERtotDISPO_S * 60);
|
||||
$USERtotDISPO_S = round($USERtotDISPO_S, 0);
|
||||
if ($USERtotDISPO_S < 10) {$USERtotDISPO_S = "0$USERtotDISPO_S";}
|
||||
$USERtotDISPO_MS = "$USERtotDISPO_M_int:$USERtotDISPO_S";
|
||||
$pfUSERtotDISPO_MS = sprintf("%6s", $USERtotDISPO_MS);
|
||||
|
||||
$USERavgDISPO_M = ($Sdispo_avg / 60);
|
||||
$USERavgDISPO_M = round($USERavgDISPO_M, 2);
|
||||
$USERavgDISPO_M_int = intval("$USERavgDISPO_M");
|
||||
$USERavgDISPO_S = ($USERavgDISPO_M - $USERavgDISPO_M_int);
|
||||
$USERavgDISPO_S = ($USERavgDISPO_S * 60);
|
||||
$USERavgDISPO_S = round($USERavgDISPO_S, 0);
|
||||
if ($USERavgDISPO_S < 10) {$USERavgDISPO_S = "0$USERavgDISPO_S";}
|
||||
$USERavgDISPO_MS = "$USERavgDISPO_M_int:$USERavgDISPO_S";
|
||||
$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
|
||||
|
||||
echo "| $Sfull_name | $Suser | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS |$SstatusesHTML\n";
|
||||
$m++;
|
||||
}
|
||||
### END loop through each user ###
|
||||
|
||||
|
||||
###### LAST LINE FORMATTING ##########
|
||||
### BEGIN loop through each status ###
|
||||
$SUMstatusesHTML='';
|
||||
$n=0;
|
||||
while ($n < $j)
|
||||
{
|
||||
$Scalls=0;
|
||||
$Sstatus=$statusesARY[$n];
|
||||
$SUMstatusTXT='';
|
||||
### BEGIN loop through each stat line ###
|
||||
$i=0; $status_found=0;
|
||||
while ($i < $rows_to_print)
|
||||
{
|
||||
if ($Sstatus=="$status[$i]")
|
||||
{
|
||||
$Scalls = ($Scalls + $calls[$i]);
|
||||
$status_found++;
|
||||
}
|
||||
$i++;
|
||||
}
|
||||
### END loop through each stat line ###
|
||||
if ($status_found < 1)
|
||||
{
|
||||
$SUMstatusesHTML .= " 0 |";
|
||||
}
|
||||
else
|
||||
{
|
||||
$SUMstatusTXT = sprintf("%8s", $Scalls);
|
||||
$SUMstatusesHTML .= " $SUMstatusTXT |";
|
||||
}
|
||||
$n++;
|
||||
}
|
||||
### END loop through each status ###
|
||||
|
||||
|
||||
$TOTcalls = sprintf("%-7s", $TOTcalls);
|
||||
$TOT_AGENTS = sprintf("%-4s", $m);
|
||||
|
||||
$TOTtime_M = ($TOTtime / 60);
|
||||
$TOTtime_M = round($TOTtime_M, 2);
|
||||
$TOTtime_M_int = intval("$TOTtime_M");
|
||||
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
|
||||
$TOTtime_S = ($TOTtime_S * 60);
|
||||
$TOTtime_S = round($TOTtime_S, 0);
|
||||
if ($TOTtime_S < 10) {$TOTtime_S = "0$TOTtime_S";}
|
||||
$TOTtime_MS = "$TOTtime_M_int:$TOTtime_S";
|
||||
$TOTtime_MS = sprintf("%8s", $TOTtime_MS);
|
||||
while(strlen($TOTtime_MS)>8) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
|
||||
|
||||
$TOTtotTALK_M = ($TOTtotTALK / 60);
|
||||
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
|
||||
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
|
||||
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
|
||||
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
|
||||
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
|
||||
if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
|
||||
$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
|
||||
$TOTtotTALK_MS = sprintf("%8s", $TOTtotTALK_MS);
|
||||
while(strlen($TOTtotTALK_MS)>8) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
|
||||
|
||||
$TOTtotDISPO_M = ($TOTtotDISPO / 60);
|
||||
$TOTtotDISPO_M = round($TOTtotDISPO_M, 2);
|
||||
$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M");
|
||||
$TOTtotDISPO_S = ($TOTtotDISPO_M - $TOTtotDISPO_M_int);
|
||||
$TOTtotDISPO_S = ($TOTtotDISPO_S * 60);
|
||||
$TOTtotDISPO_S = round($TOTtotDISPO_S, 0);
|
||||
if ($TOTtotDISPO_S < 10) {$TOTtotDISPO_S = "0$TOTtotDISPO_S";}
|
||||
$TOTtotDISPO_MS = "$TOTtotDISPO_M_int:$TOTtotDISPO_S";
|
||||
$TOTtotDISPO_MS = sprintf("%8s", $TOTtotDISPO_MS);
|
||||
while(strlen($TOTtotDISPO_MS)>8) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
|
||||
|
||||
$TOTtotPAUSE_M = ($TOTtotPAUSE / 60);
|
||||
$TOTtotPAUSE_M = round($TOTtotPAUSE_M, 2);
|
||||
$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M");
|
||||
$TOTtotPAUSE_S = ($TOTtotPAUSE_M - $TOTtotPAUSE_M_int);
|
||||
$TOTtotPAUSE_S = ($TOTtotPAUSE_S * 60);
|
||||
$TOTtotPAUSE_S = round($TOTtotPAUSE_S, 0);
|
||||
if ($TOTtotPAUSE_S < 10) {$TOTtotPAUSE_S = "0$TOTtotPAUSE_S";}
|
||||
$TOTtotPAUSE_MS = "$TOTtotPAUSE_M_int:$TOTtotPAUSE_S";
|
||||
$TOTtotPAUSE_MS = sprintf("%8s", $TOTtotPAUSE_MS);
|
||||
while(strlen($TOTtotPAUSE_MS)>8) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
|
||||
|
||||
$TOTtotWAIT_M = ($TOTtotWAIT / 60);
|
||||
$TOTtotWAIT_M = round($TOTtotWAIT_M, 2);
|
||||
$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M");
|
||||
$TOTtotWAIT_S = ($TOTtotWAIT_M - $TOTtotWAIT_M_int);
|
||||
$TOTtotWAIT_S = ($TOTtotWAIT_S * 60);
|
||||
$TOTtotWAIT_S = round($TOTtotWAIT_S, 0);
|
||||
if ($TOTtotWAIT_S < 10) {$TOTtotWAIT_S = "0$TOTtotWAIT_S";}
|
||||
$TOTtotWAIT_MS = "$TOTtotWAIT_M_int:$TOTtotWAIT_S";
|
||||
$TOTtotWAIT_MS = sprintf("%8s", $TOTtotWAIT_MS);
|
||||
while(strlen($TOTtotWAIT_MS)>8) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
|
||||
|
||||
|
||||
$TOTavgTALK_M = ( ($TOTtotTALK / $TOTcalls) / 60);
|
||||
$TOTavgTALK_M = round($TOTavgTALK_M, 2);
|
||||
$TOTavgTALK_M_int = intval("$TOTavgTALK_M");
|
||||
$TOTavgTALK_S = ($TOTavgTALK_M - $TOTavgTALK_M_int);
|
||||
$TOTavgTALK_S = ($TOTavgTALK_S * 60);
|
||||
$TOTavgTALK_S = round($TOTavgTALK_S, 0);
|
||||
if ($TOTavgTALK_S < 10) {$TOTavgTALK_S = "0$TOTavgTALK_S";}
|
||||
$TOTavgTALK_MS = "$TOTavgTALK_M_int:$TOTavgTALK_S";
|
||||
$TOTavgTALK_MS = sprintf("%6s", $TOTavgTALK_MS);
|
||||
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
|
||||
|
||||
$TOTavgDISPO_M = ( ($TOTtotDISPO / $TOTcalls) / 60);
|
||||
$TOTavgDISPO_M = round($TOTavgDISPO_M, 2);
|
||||
$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M");
|
||||
$TOTavgDISPO_S = ($TOTavgDISPO_M - $TOTavgDISPO_M_int);
|
||||
$TOTavgDISPO_S = ($TOTavgDISPO_S * 60);
|
||||
$TOTavgDISPO_S = round($TOTavgDISPO_S, 0);
|
||||
if ($TOTavgDISPO_S < 10) {$TOTavgDISPO_S = "0$TOTavgDISPO_S";}
|
||||
$TOTavgDISPO_MS = "$TOTavgDISPO_M_int:$TOTavgDISPO_S";
|
||||
$TOTavgDISPO_MS = sprintf("%6s", $TOTavgDISPO_MS);
|
||||
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
|
||||
|
||||
$TOTavgPAUSE_M = ( ($TOTtotPAUSE / $TOTcalls) / 60);
|
||||
$TOTavgPAUSE_M = round($TOTavgPAUSE_M, 2);
|
||||
$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M");
|
||||
$TOTavgPAUSE_S = ($TOTavgPAUSE_M - $TOTavgPAUSE_M_int);
|
||||
$TOTavgPAUSE_S = ($TOTavgPAUSE_S * 60);
|
||||
$TOTavgPAUSE_S = round($TOTavgPAUSE_S, 0);
|
||||
if ($TOTavgPAUSE_S < 10) {$TOTavgPAUSE_S = "0$TOTavgPAUSE_S";}
|
||||
$TOTavgPAUSE_MS = "$TOTavgPAUSE_M_int:$TOTavgPAUSE_S";
|
||||
$TOTavgPAUSE_MS = sprintf("%6s", $TOTavgPAUSE_MS);
|
||||
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
|
||||
|
||||
$TOTavgWAIT_M = ( ($TOTtotWAIT / $TOTcalls) / 60);
|
||||
$TOTavgWAIT_M = round($TOTavgWAIT_M, 2);
|
||||
$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M");
|
||||
$TOTavgWAIT_S = ($TOTavgWAIT_M - $TOTavgWAIT_M_int);
|
||||
$TOTavgWAIT_S = ($TOTavgWAIT_S * 60);
|
||||
$TOTavgWAIT_S = round($TOTavgWAIT_S, 0);
|
||||
if ($TOTavgWAIT_S < 10) {$TOTavgWAIT_S = "0$TOTavgWAIT_S";}
|
||||
$TOTavgWAIT_MS = "$TOTavgWAIT_M_int:$TOTavgWAIT_S";
|
||||
$TOTavgWAIT_MS = sprintf("%6s", $TOTavgWAIT_MS);
|
||||
while(strlen($TOTavgWAIT_MS)>6) {$TOTavgWAIT_MS = substr("$TOTavgWAIT_MS", 0, -1);}
|
||||
|
||||
|
||||
echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
|
||||
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS|$TOTtotPAUSE_MS| $TOTavgPAUSE_MS |$TOTtotWAIT_MS| $TOTavgWAIT_MS |$TOTtotTALK_MS| $TOTavgTALK_MS |$TOTtotDISPO_MS| $TOTavgDISPO_MS |$SUMstatusesHTML\n";
|
||||
echo "+----------------------------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
|
||||
|
||||
echo "\n";
|
||||
|
||||
}
|
||||
|
||||
|
||||
?>
|
||||
|
||||
</BODY></HTML>
|
||||
Reference in New Issue
Block a user