moved the seconds field in vicidial.php
added API functions for hangup and dispo to agent interface added campaign option for queue calls waiting count git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -133,7 +133,7 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
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29. Added manual dial and inbound queue_log logging capability for better
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QueueMetrics compatibility
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30. Added some basic agent interface API functions and an agc/api.php script
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@@ -0,0 +1,38 @@
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AGENT API DOCUMENT 2008-07-03
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This document describes the functions of an API(Application Programming Interface)
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for the VICIDIAL Agent screen. This functionality will be rather limited at first
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and will be built upon as critical functions are identified and programmed into it.
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API functions:
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external_hangup - sends command to hangup the current phone call for one specific agent(Hangup Customer)
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external_status - sends command to set the disposition for one specific agent and move on to next call
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New scripts:
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/agc/api.php - the script that is accessed to execute commands
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Example URL strings for API calls:
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http://server/agc/api.php?user=6666&pass=1234&agent_user=1000&function=external_hangup&value=1
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http://server/agc/api.php?user=6666&pass=1234&agent_user=1000&function=external_status&value=A
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Example MySQL queries for executing API functions:
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update vicidial_live_agents set external_hangup=1 where user='1000';
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update vicidial_live_agents set external_status='A' where user='1000';
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update vicidial_live_agents set status='PAUSED' where user='1000';
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Database changes:
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ALTER TABLE vicidial_live_agents ADD external_hangup VARCHAR(1) default '';
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ALTER TABLE vicidial_live_agents ADD external_status VARCHAR(6) default '';
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ALTER TABLE vicidial_users ADD vdc_agent_api_access ENUM('0','1') default '0';
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ALTER TABLE system_settings ADD vdc_agent_api_active ENUM('0','1') default '0';
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@@ -575,7 +575,8 @@ survey_ni_status VARCHAR(6) default 'NI',
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survey_response_digit_map VARCHAR(255) default '1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|',
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survey_xfer_exten VARCHAR(20) default '8300',
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survey_camp_record_dir VARCHAR(255) default '/home/survey',
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disable_alter_custphone ENUM('Y','N') default 'Y'
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disable_alter_custphone ENUM('Y','N') default 'Y',
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display_queue_count ENUM('Y','N') default 'Y'
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);
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CREATE TABLE vicidial_lists (
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@@ -1218,5 +1219,5 @@ INSERT INTO vicidial_state_call_times SET state_call_time_id='utah',state_call_t
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INSERT INTO vicidial_state_call_times SET state_call_time_id='washington',state_call_time_state='WA',state_call_time_name='Washington 8am',sct_default_start='800',sct_default_stop='2100';
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INSERT INTO vicidial_state_call_times SET state_call_time_id='wyoming',state_call_time_state='WY',state_call_time_name='Wyoming 8am-8pm',sct_default_start='800',sct_default_stop='2000';
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UPDATE system_settings SET db_schema_version='1096';
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UPDATE system_settings SET db_schema_version='1097';
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@@ -289,3 +289,7 @@ ALTER TABLE vicidial_users ADD vdc_agent_api_access ENUM('0','1') default '0';
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ALTER TABLE system_settings ADD vdc_agent_api_active ENUM('0','1') default '0';
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UPDATE system_settings SET db_schema_version='1096';
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ALTER TABLE vicidial_campaigns ADD display_queue_count ENUM('Y','N') default 'Y';
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UPDATE system_settings SET db_schema_version='1097';
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@@ -225,6 +225,8 @@ Agent Alter Customer Phone Override: ||
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Agent API Access: ||
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Disable Alter Customer Phone: ||
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Agent API Active: ||
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Agent Display Queue Count -<\/B> If set to Y, when a customer is waiting for an agent, the Queue Calls display at the top of the agent screen will turn red and show the number of waiting calls. Default is Y||
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Agent Display Queue Count: ||
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############################################################ CLIENT
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@@ -0,0 +1,207 @@
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<?
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# api.php
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# This script is designed as an API(Application Programming Interface) to allow
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# other programs to interact with the VICIDIAL Agent screen
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#
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# required variables:
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# - $user
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# - $pass
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# - $agent_user
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# - $function - ('external_hangup','external_status')
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# - $value
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# - $extra_value
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# - $format - ('text','debug')
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# CHANGELOG:
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# 80703-2225 - First build of script
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#
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$version = '2.0.5-1';
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$build = '80703-2225';
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require("dbconnect.php");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["agent_user"])) {$agent_user=$_GET["agent_user"];}
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elseif (isset($_POST["agent_user"])) {$agent_user=$_POST["agent_user"];}
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if (isset($_GET["function"])) {$function=$_GET["function"];}
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elseif (isset($_POST["function"])) {$function=$_POST["function"];}
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if (isset($_GET["value"])) {$value=$_GET["value"];}
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elseif (isset($_POST["value"])) {$value=$_POST["value"];}
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if (isset($_GET["extra_value"])) {$extra_value=$_GET["extra_value"];}
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elseif (isset($_POST["extra_value"])) {$extra_value=$_POST["extra_value"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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header ("Pragma: no-cache"); // HTTP/1.0
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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$agent_user=ereg_replace("[^0-9a-zA-Z]","",$agent_user);
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}
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$CIDdate = date("mdHis");
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$ENTRYdate = date("YmdHis");
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$MT[0]='';
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if ($ACTION == 'LogiNCamPaigns')
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{
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$skip_user_validation=1;
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}
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else
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{
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$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and vdc_agent_api_access = '1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
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{
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echo "ERROR: Invalid Username/Password: |$user|$pass|$auth|\n";
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from system_settings where vdc_agent_api_active='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$SNauth=$row[0];
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if($SNauth==0)
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{
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echo "ERROR: System API NOT ACTIVE\n";
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exit;
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}
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else
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{
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# do nothing for now
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}
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}
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}
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if ($format=='debug')
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
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echo "<title>VICIDiaL Agent API";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### external_hangup - hang up the active agent call
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################################################################################
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if ($function == 'external_hangup')
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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echo "ERROR: external_hangup not valid - $value|$agent_user\n";
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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echo "SUCCESS: external_hangup function set - $agent_user|$value\n";
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}
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else
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{
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echo "ERROR: agent_user is not logged in - $agent_user\n";
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}
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}
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}
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################################################################################
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### external_status - set the dispo code or status for a call and move on
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################################################################################
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if ($function == 'external_status')
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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echo "ERROR: external_status not valid - $value|$agent_user\n";
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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echo "SUCCESS: external_status function set - $agent_user|$value\n";
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}
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else
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{
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echo "ERROR: agent_user is not logged in - $agent_user\n";
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}
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}
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}
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if ($format=='debug')
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{
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$ENDtime = date("U");
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$RUNtime = ($ENDtime - $StarTtime);
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echo "\n<!-- script runtime: $RUNtime seconds -->";
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echo "\n</body>\n</html>\n";
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}
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exit;
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?>
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@@ -37,6 +37,7 @@
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# 71122-0205 - Added vicidial_live_agent status output
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# 80424-0442 - Added non_latin lookup from system_settings
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# 80519-1425 - Added calls-in-queue tally
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# 80703-1106 - Added API functionality for Hangup and Dispo
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#
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require("dbconnect.php");
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@@ -259,10 +260,19 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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}
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### grab the API hangup and API dispo fields in vicidial_live_agents
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$stmt="SELECT external_hangup,external_status from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$external_hangup = $row[0];
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$external_status = $row[1];
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if (strlen($external_status)<1) {$external_status = '::::::::::';}
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if ($Acount < 1) {$Alogin='DEAD_VLA';}
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if ($AexternalDEAD > 0) {$Alogin='DEAD_EXTERNAL';}
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echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Logged-in: ' . $Alogin . '|CampCalls: ' . $RingCalls . '|Status: ' . $Astatus . '|DiaLCalls: ' . $DiaLCalls . "|\n";
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echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Logged-in: ' . $Alogin . '|CampCalls: ' . $RingCalls . '|Status: ' . $Astatus . '|DiaLCalls: ' . $DiaLCalls . '|APIHanguP: ' . $external_hangup . '|APIStatuS: ' . $external_status . "|\n";
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}
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$total_conf=0;
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@@ -400,6 +400,10 @@ if ($ACTION=="HangupConfDial")
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######################
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if ($ACTION=="Hangup")
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{
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$stmt="UPDATE vicidial_live_agents SET external_hangup='0' where user='$user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$row=''; $rowx='';
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$channel_live=1;
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if ( (strlen($channel)<3) or (strlen($queryCID)<15) )
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@@ -797,7 +797,7 @@ if ($ACTION == 'manDiaLnextCaLL')
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$rslt=mysql_query($stmt, $link);
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### update the agent status to INCALL in vicidial_live_agents
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today' where user='$user' and server_ip='$server_ip';";
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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@@ -1003,7 +1003,7 @@ if ($ACTION == 'manDiaLonly')
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$rslt=mysql_query($stmt, $link);
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### update the agent status to INCALL in vicidial_live_agents
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today' where user='$user' and server_ip='$server_ip';";
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
|
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if ($DB) {echo "$stmt\n";}
|
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$rslt=mysql_query($stmt, $link);
|
||||
|
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@@ -1758,7 +1758,7 @@ if ($ACTION == 'VDADcheckINCOMING')
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$calls_today++;
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|
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### update the agent status to INCALL in vicidial_live_agents
|
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO',calls_today='$calls_today' where user='$user' and server_ip='$server_ip';";
|
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$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO',calls_today='$calls_today',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -2261,7 +2261,7 @@ if ($ACTION == 'updateDISPO')
|
||||
else
|
||||
{
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set lead_id='' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set lead_id='',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
|
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if ($DB) {echo "$stmt\n";}
|
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$rslt=mysql_query($stmt, $link);
|
||||
|
||||
|
||||
@@ -181,10 +181,11 @@
|
||||
# 80625-0047 - Added U option for gender, added date/phone display options
|
||||
# 80630-2210 - Added queue_log entries for Manual Dial
|
||||
# 80703-0139 - Added alter customer phone permissions
|
||||
#
|
||||
# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
|
||||
#
|
||||
|
||||
$version = '2.0.5-159';
|
||||
$build = '80703-0139';
|
||||
$version = '2.0.5-160';
|
||||
$build = '80703-1106';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -320,6 +321,7 @@ $MNwidth = ($MASTERwidth + 330); # 760 - main frame
|
||||
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
|
||||
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
|
||||
$AMwidth = ($MASTERwidth + 270); # 700 - agent mute and preset-dial links
|
||||
$SCwidth = ($MASTERwidth + 230); # 670 - live call seconds counter
|
||||
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
|
||||
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
|
||||
$HKwidth = ($MASTERwidth + 70); # 500 - Hotkeys button
|
||||
@@ -778,7 +780,7 @@ $VDloginDISPLAY=0;
|
||||
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
||||
|
||||
##### grab the campaign settings
|
||||
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
||||
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -816,6 +818,7 @@ $VDloginDISPLAY=0;
|
||||
$default_xfer_group = $row[31];
|
||||
$xfer_groups = $row[32];
|
||||
$disable_alter_custphone = $row[33];
|
||||
$display_queue_count = $row[34];
|
||||
|
||||
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
||||
{
|
||||
@@ -832,6 +835,9 @@ $VDloginDISPLAY=0;
|
||||
{$alt_phone_dialing='1';}
|
||||
else
|
||||
{$alt_phone_dialing='0';}
|
||||
if ($display_queue_count=='N')
|
||||
{$callholdstatus='0';}
|
||||
|
||||
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
||||
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
||||
$closer_campaigns = "'$closer_campaigns'";
|
||||
@@ -2459,6 +2465,24 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
}
|
||||
else {PausENotifYCounTer=0;}
|
||||
|
||||
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
|
||||
var APIHanguP = APIHanguP_array[1];
|
||||
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
|
||||
var APIStatuS = APIStatuS_array[1];
|
||||
if ( (APIHanguP==1) && (VD_live_customer_call==1) )
|
||||
{
|
||||
hideDiv('CustomerGoneBox');
|
||||
WaitingForNextStep=0;
|
||||
custchannellive=0;
|
||||
|
||||
dialedcall_send_hangup();
|
||||
}
|
||||
if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 0) )
|
||||
{
|
||||
document.vicidial_form.DispoSelection.value = APIStatuS;
|
||||
DispoSelect_submit();
|
||||
}
|
||||
|
||||
var check_conf_array=check_ALL_array[1].split("|");
|
||||
var live_conf_calls = check_conf_array[0];
|
||||
var conf_chan_array = check_conf_array[1].split(" ~");
|
||||
@@ -3417,6 +3441,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
lastcustchannel = MDlookResponse_array[1];
|
||||
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
||||
document.vicidial_form.SecondS.value = 0;
|
||||
document.getElementById("SecondSDISP").innerHTML = '0';
|
||||
|
||||
VD_live_customer_call = 1;
|
||||
VD_live_call_secondS = 0;
|
||||
@@ -4159,6 +4184,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
lastcustserverip = VDIC_data_VDAC[4];
|
||||
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
||||
document.vicidial_form.SecondS.value = 0;
|
||||
document.getElementById("SecondSDISP").innerHTML = '0';
|
||||
|
||||
VD_live_customer_call = 1;
|
||||
VD_live_call_secondS = 0;
|
||||
@@ -6267,6 +6293,7 @@ else
|
||||
{
|
||||
VD_live_call_secondS++;
|
||||
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
||||
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
||||
}
|
||||
if (XD_live_customer_call==1)
|
||||
{
|
||||
@@ -6792,7 +6819,7 @@ echo "</head>\n";
|
||||
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=<?=$MNwidth ?> MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
|
||||
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
|
||||
<INPUT TYPE=HIDDEN NAME=extension>
|
||||
<font class="body_text">
|
||||
<font class="queue_text">
|
||||
<? echo "Logged in as User: $VD_login on Phone: $SIP_user to campaign: $VD_campaign \n"; ?>
|
||||
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
|
||||
<? if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">GROUPS</a> \n";} ?>
|
||||
@@ -6828,6 +6855,10 @@ echo "</head>\n";
|
||||
<span id="PauseCodeLinkSpan"></span> <BR>
|
||||
</font></span>
|
||||
|
||||
<span style="position:absolute;left:<?=$SCwidth ?>px;top:49px;z-index:18;" id="SecondSspan"><font class="body_text"> seconds:
|
||||
<span id="SecondSDISP"> </span>
|
||||
</font></span>
|
||||
|
||||
<span style="position:absolute;left:<?=$AMwidth ?>px;top:<?=$AMheight ?>px;z-index:22;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
|
||||
<?
|
||||
if ($PreseT_DiaL_LinKs)
|
||||
@@ -7196,10 +7227,11 @@ RECORD ID: <font class="body_small"><span id="RecorDID"></span></font><BR>
|
||||
<input type=hidden name=country_code value="">
|
||||
<input type=hidden name=uniqueid value="">
|
||||
<input type=hidden name=callserverip value="">
|
||||
<input type=hidden name=SecondS value="">
|
||||
<div class="text_input" id="MainPanelCustInfo">
|
||||
<table><tr>
|
||||
<td align=right><font class="body_text"> seconds: </td>
|
||||
<td align=left><font class="body_text"><input type=text size=3 name=SecondS class="cust_form" value=""> Channel: <input type=text size=6 name=callchannel class="cust_form" value=""> Cust Time: <input type=text size=27 name=custdatetime class="cust_form" value=""></td>
|
||||
<td align=right></td>
|
||||
<td align=left><font class="body_text"> Cust Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> Channel: <input type=text size=20 name=callchannel class="cust_form" value=""></td>
|
||||
</tr><tr>
|
||||
<td colspan=2 align=center> Customer Information: <span id="CusTInfOSpaN"></span></td>
|
||||
</tr><tr>
|
||||
|
||||
@@ -773,6 +773,8 @@ if (isset($_GET["vdc_agent_api_access"])) {$vdc_agent_api_access=$_GET["vdc_a
|
||||
elseif (isset($_POST["vdc_agent_api_access"])) {$vdc_agent_api_access=$_POST["vdc_agent_api_access"];}
|
||||
if (isset($_GET["vdc_agent_api_active"])) {$vdc_agent_api_active=$_GET["vdc_agent_api_active"];}
|
||||
elseif (isset($_POST["vdc_agent_api_active"])) {$vdc_agent_api_active=$_POST["vdc_agent_api_active"];}
|
||||
if (isset($_GET["display_queue_count"])) {$display_queue_count=$_GET["display_queue_count"];}
|
||||
elseif (isset($_POST["display_queue_count"])) {$display_queue_count=$_POST["display_queue_count"];}
|
||||
|
||||
if (isset($script_id)) {$script_id= strtoupper($script_id);}
|
||||
if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
|
||||
@@ -977,6 +979,7 @@ $human_answered = ereg_replace("[^NY]","",$human_answered);
|
||||
$tovdad_display = ereg_replace("[^NY]","",$tovdad_display);
|
||||
$campaign_allow_inbound = ereg_replace("[^NY]","",$campaign_allow_inbound);
|
||||
$disable_alter_custphone = ereg_replace("[^NY]","",$disable_alter_custphone);
|
||||
$display_queue_count = ereg_replace("[^NY]","",$display_queue_count);
|
||||
|
||||
$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
|
||||
|
||||
@@ -2746,6 +2749,11 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
|
||||
<BR>
|
||||
<B>Allow No-Hopper-Leads Logins -</B> If set to Y, allows agents to login to the campaign even if there are no leads loaded into the hopper for that campaign. This function is not needed in CLOSER-type campaigns. Default is N.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_campaigns-display_queue_count">
|
||||
<BR>
|
||||
<B>Agent Display Queue Count -</B> If set to Y, when a customer is waiting for an agent, the Queue Calls display at the top of the agent screen will turn red and show the number of waiting calls. Default is Y.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_campaigns-list_order_mix">
|
||||
<BR>
|
||||
@@ -5785,7 +5793,7 @@ if ($ADD==20)
|
||||
{
|
||||
echo "<br><B>CAMPAIGN COPIED: $campaign_id copied from $source_campaign_id</B>\n";
|
||||
|
||||
$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone from vicidial_campaigns where campaign_id='$source_campaign_id';";
|
||||
$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count from vicidial_campaigns where campaign_id='$source_campaign_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');";
|
||||
@@ -7075,7 +7083,7 @@ if ($ADD==41)
|
||||
if ( (!ereg("DISABLED",$list_order_mix)) and ($hopper_level < 100) )
|
||||
{$hopper_level='100';}
|
||||
|
||||
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone' where campaign_id='$campaign_id';";
|
||||
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count' where campaign_id='$campaign_id';";
|
||||
$rslt=mysql_query($stmtA, $link);
|
||||
|
||||
if ($reset_hopper == 'Y')
|
||||
@@ -10366,6 +10374,7 @@ if ($ADD==31)
|
||||
$survey_xfer_exten = $row[88];
|
||||
$survey_camp_record_dir = $row[89];
|
||||
$disable_alter_custphone = $row[90];
|
||||
$display_queue_count = $row[91];
|
||||
|
||||
if (ereg("DISABLED",$list_order_mix))
|
||||
{$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;}
|
||||
@@ -10783,6 +10792,8 @@ if ($ADD==31)
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Allow No-Hopper-Leads Logins: </td><td align=left><select size=1 name=no_hopper_leads_logins><option>Y</option><option>N</option><option SELECTED>$no_hopper_leads_logins</option></select>$NWB#vicidial_campaigns-no_hopper_leads_logins$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Display Queue Count: </td><td align=left><select size=1 name=display_queue_count><option>Y</option><option>N</option><option SELECTED>$display_queue_count</option></select>$NWB#vicidial_campaigns-display_queue_count$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Manual Dial List ID: </td><td align=left><input type=text name=manual_dial_list_id size=15 maxlength=12 value=\"$manual_dial_list_id\">$NWB#vicidial_campaigns-manual_dial_list_id$NWE</td></tr>\n";
|
||||
|
||||
if ($campaign_allow_inbound == 'Y')
|
||||
|
||||
Reference in New Issue
Block a user