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added optional AGC agent transfer log functionality to log all calls going to an agent in a text log file on the web server in the agc directory. vdc_db_query.php, admin.php, database change to system_settings table

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git-svn-id: svn://192.168.202.10@678 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-09-08 14:06:08 +00:00
parent f5fa67c684
commit 9c285633c8
6 changed files with 95 additions and 35 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
+4 -4
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@@ -369,11 +369,11 @@ make install
mkdir /usr/src/asterisk-1.4
cd /usr/src/asterisk-1.4
wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.4.10.tar.gz
wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.4.11.tar.gz
wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.4.4.tar.gz
wget http://ftp.digium.com/pub/libpri/releases/libpri-1.4.1.tar.gz
gunzip asterisk-1.4.10.tar.gz
tar xvf asterisk-1.4.10.tar
gunzip asterisk-1.4.11.tar.gz
tar xvf asterisk-1.4.11.tar
gunzip zaptel-1.4.4.tar.gz
tar xvf zaptel-1.4.4.tar
gunzip libpri-1.4.1.tar.gz
@@ -386,7 +386,7 @@ cd ../libpri-1.4.1
make clean
make
make install
cd ../asterisk-1.4.10
cd ../asterisk-1.4.11
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+2 -1
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@@ -895,7 +895,8 @@ queuemetrics_log_id VARCHAR(10) default 'VIC',
queuemetrics_eq_prepend VARCHAR(255) default 'NONE',
vicidial_agent_disable ENUM('NOT_ACTIVE','LIVE_AGENT','EXTERNAL','ALL') default 'NOT_ACTIVE',
allow_sipsak_messages ENUM('0','1') default '0',
admin_home_url VARCHAR(255) default '../vicidial/welcome.php'
admin_home_url VARCHAR(255) default '../vicidial/welcome.php',
enable_agc_xfer_log ENUM('0','1') default '0'
);
CREATE TABLE vicidial_campaigns_list_mix (
agc_2-X/trunk/extras/upgrade_2.0.4.sql
+25 -24
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@@ -37,35 +37,36 @@ ALTER TABLE vicidial_campaign_stats ADD status_category_count_3 INT(9) UNSIGNED
ALTER TABLE vicidial_campaign_stats ADD status_category_4 VARCHAR(20);
ALTER TABLE vicidial_campaign_stats ADD status_category_count_4 INT(9) UNSIGNED default '0';
ALTER TABLE system_settings ADD enable_agc_xfer_log ENUM('0','1') default '0';
!!!!!!! CHANGES BELOW THIS LINE ARE NOT FOR PRODUCTION USE YET, DO NOT APPLY THEM!!!!!!!!!!!!!!!!!!!!!
ALTER TABLE vicidial_hopper ADD priority TINYINT(2) default '50';
ALTER TABLE vicidial_inbound_groups ADD moh_extension VARCHAR(20);
ALTER TABLE vicidial_inbound_groups ADD prompt_interval SMALLINT(5) UNSIGNED default '60';
ALTER TABLE vicidial_inbound_groups ADD announce_place_in_line ENUM('Y','N') default 'N';
ALTER TABLE vicidial_inbound_groups ADD announce_estimate_hold_time ENUM('Y','N') default 'N';
ALTER TABLE vicidial_inbound_groups ADD allow_leave_queue_place ENUM('Y','N') default 'N';
ALTER TABLE vicidial_inbound_groups ADD allow_leave_queue_message ENUM('Y','N') default 'N';
ALTER TABLE vicidial_inbound_groups ADD callback_number_validation ENUM('6','7','8','9','10','11','12','13','14','NORTH_AMERICA','UK');
ALTER TABLE vicidial_inbound_groups ADD call_time VARCHAR(20);
ALTER TABLE vicidial_inbound_groups ADD after_hours ENUM('HANGUP','VOICEMAIL','EXTENSION') default 'EXTENSION';
ALTER TABLE vicidial_inbound_groups ADD after_hours_exten VARCHAR(20);
ALTER TABLE servers ADD hold_queue_prompt_exten VARCHAR(20) default '8359';
ALTER TABLE vicidial_auto_calls ADD last_prompt_time DATETIME;
ALTER TABLE vicidial_auto_calls ADD random_id INT(9) UNSIGNED;
ALTER TABLE vicidial_auto_calls ADD recording_id INT(10) UNSIGNED;
ALTER TABLE vicidial_user_groups ADD allowable_xfer_inbound_groups TEXT
ALTER TABLE vicidial_user_groups ADD default_xfer_inbound_group VARCHAR(20)
#!!!!!!! CHANGES BELOW THIS LINE ARE NOT FOR PRODUCTION USE YET, DO NOT APPLY THEM!!!!!!!!!!!!!!!!!!!!!
#
#
#ALTER TABLE vicidial_hopper ADD priority TINYINT(2) default '50';
#
#ALTER TABLE vicidial_inbound_groups ADD moh_extension VARCHAR(20);
#ALTER TABLE vicidial_inbound_groups ADD prompt_interval SMALLINT(5) UNSIGNED default '60';
#ALTER TABLE vicidial_inbound_groups ADD announce_place_in_line ENUM('Y','N') default 'N';
#ALTER TABLE vicidial_inbound_groups ADD announce_estimate_hold_time ENUM('Y','N') default 'N';
#ALTER TABLE vicidial_inbound_groups ADD allow_leave_queue_place ENUM('Y','N') default 'N';
#ALTER TABLE vicidial_inbound_groups ADD allow_leave_queue_message ENUM('Y','N') default 'N';
#ALTER TABLE vicidial_inbound_groups ADD callback_number_validation ENUM('6','7','8','9','10','11','12','13','14','NORTH_AMERICA','UK');
#ALTER TABLE vicidial_inbound_groups ADD call_time VARCHAR(20);
#ALTER TABLE vicidial_inbound_groups ADD after_hours ENUM('HANGUP','VOICEMAIL','EXTENSION') default 'EXTENSION';
#ALTER TABLE vicidial_inbound_groups ADD after_hours_exten VARCHAR(20);
#
#ALTER TABLE servers ADD hold_queue_prompt_exten VARCHAR(20) default '8359';
#
#ALTER TABLE vicidial_auto_calls ADD last_prompt_time DATETIME;
#ALTER TABLE vicidial_auto_calls ADD random_id INT(9) UNSIGNED;
#ALTER TABLE vicidial_auto_calls ADD recording_id INT(10) UNSIGNED;
#
#ALTER TABLE vicidial_user_groups ADD allowable_xfer_inbound_groups TEXT
#ALTER TABLE vicidial_user_groups ADD default_xfer_inbound_group VARCHAR(20)
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt
+2
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@@ -80,6 +80,8 @@ LIST MIX DELETED: ||
SET TO ACTIVE||
LIST MIX NOT ACTIVATED||
LIST MIX ACTIVATED||
Enable Agent Transfer Logfile -<\/B> This option will log to a text logfile on the webserver every time a call is transferred to an agent. Default is 0, disabled||
Enable Agent Transfer Logfile||
############################################################ CLIENT
agc_2-X/trunk/www/agc/vdc_db_query.php
+44 -1
View File
@@ -531,6 +531,26 @@ if ($ACTION == 'manDiaLnextCaLL')
$called_count++;
##### check if system is set to generate logfile for transfers
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
if ($enable_agc_xfer_log_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_agc_xfer_log =$row[0];
}
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
{
# DATETIME|campaign|lead_id|phone_number|user|type
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|M
$fp = fopen ("./xfer_log.txt", "a");
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|M\n");
fclose($fp);
}
##### if lead is a callback, grab the callback comments
$CBentry_time = '';
$CBcallback_time = '';
@@ -1344,6 +1364,7 @@ if ($ACTION == 'VDADREcheckINCOMING')
################################################################################
if ($ACTION == 'VDADcheckINCOMING')
{
$Ctype = 'A';
$MT[0]='';
$row=''; $rowx='';
$channel_live=1;
@@ -1517,6 +1538,8 @@ if ($ACTION == 'VDADcheckINCOMING')
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
$Ctype = 'I';
}
else
{
@@ -1647,7 +1670,27 @@ if ($ACTION == 'VDADcheckINCOMING')
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
}
##### check if system is set to generate logfile for transfers
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$enable_agc_xfer_log_ct = mysql_num_rows($rslt);
if ($enable_agc_xfer_log_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_agc_xfer_log =$row[0];
}
if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) )
{
# DATETIME|campaign|lead_id|phone_number|user|type
# 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A
$fp = fopen ("./xfer_log.txt", "a");
fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype\n");
fclose($fp);
}
}
else
{
agc_2-X/trunk/www/vicidial/admin.php
+18 -5
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@@ -629,6 +629,8 @@ if (isset($_GET["tovdad_display"])) {$tovdad_display=$_GET["tovdad_display"];
elseif (isset($_POST["tovdad_display"])) {$tovdad_display=$_POST["tovdad_display"];}
if (isset($_GET["mix_container_item"])) {$mix_container_item=$_GET["mix_container_item"];}
elseif (isset($_POST["mix_container_item"])) {$mix_container_item=$_POST["mix_container_item"];}
if (isset($_GET["enable_agc_xfer_log"])) {$enable_agc_xfer_log=$_GET["enable_agc_xfer_log"];}
elseif (isset($_POST["enable_agc_xfer_log"])) {$enable_agc_xfer_log=$_POST["enable_agc_xfer_log"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);}
if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
@@ -1067,11 +1069,12 @@ $list_mix_container = ereg_replace(";","",$list_mix_container);
# 70623-1008 - List Mix section now allows modification of list mix entries
# 70629-1721 - List Mix section adding and removing of list entries active
# 70706-1636 - List Mix section cleanup and more error-checking
# 70908-0941 - Added agc logile enable system_settings
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$admin_version = '2.0.4-108';
$build = '70706-1636';
$admin_version = '2.0.4-109';
$build = '70908-0941';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -2371,7 +2374,7 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
<B>Script Text -</B> This is where you place the content of a Vicidial Script. Minimum of 2 characters. You can have customer information be auto-populated in this script using "--A--field--B--" where field is one of the following fieldnames: vendor_lead_code, source_id, list_id, gmt_offset_now, called_since_last_reset, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, lead_id, campaign, phone_login, group, channel_group, SQLdate, epoch, uniqueid, customer_zap_channel, server_ip, SIPexten, session_id. For example, this sentence would print the persons name in it----<BR><BR> Hello, can I speak with --A--first_name--B-- --A--last_name--B-- please? Well hello --A--title--B-- --A--last_name--B-- how are you today?<BR><BR> This would read----<BR><BR>Hello, can I speak with John Doe please? Well hello Mr. Doe how are you today?<BR><BR> You can also use an iframe to load a separate window within the SCRIPT tab, here is an example with prepopulated variables:
<DIV style="height:200px;width:400px;background:white;overflow:scroll;font-size:12px;font-family:sans-serif;" id=iframe_example>
&#60;iframe src="http://astguiclient.sf.net/test_VICIDIAL_output.php?lead_id=--A--lead_id--B--&#38;vendor_id=--A--vendor_lead_code--B--&#38;list_id=--A--list_id--B--&#38;gmt_offset_now=--A--gmt_offset_now--B--&#38;phone_code=--A--phone_code--B--&#38;phone_number=--A--phone_number--B--&#38;title=--A--title--B--&#38;first_name=--A--first_name--B--&#38;middle_initial=--A--middle_initial--B--&#38;last_name=--A--last_name--B--&#38;address1=--A--address1--B--&#38;address2=--A--address2--B--&#38;address3=--A--address3--B--&#38;city=--A--city--B--&#38;state=--A--state--B--&#38;province=--A--province--B--&#38;postal_code=--A--postal_code--B--&#38;country_code=--A--country_code--B--&#38;gender=--A--gender--B--&#38;date_of_birth=--A--date_of_birth--B--&#38;alt_phone=--A--alt_phone--B--&#38;email=--A--email--B--&#38;security_phrase=--A--security_phrase--B--&#38;comments=--A--comments--B--&#38;user=--A--user--B--&#38;campaign=--A--campaign--B--&#38;phone_login=--A--phone_login--B--&#38;fronter=--A--fronter--B--&#38;closer=--A--user--B--&#38;group=--A--group--B--&#38;channel_group=--A--group--B--&#38;SQLdate=--A--SQLdate--B--&#38;epoch=--A--epoch--B--&#38;uniqueid=--A--uniqueid--B--&#38;customer_zap_channel=--A--customer_zap_channel--B--&#38;server_ip=--A--server_ip--B--&#38;SIPexten=--A--SIPexten--B--&#38;session_id=--A--session_id--B--&#38;phone=--A--phone--B--" style="width:580;height:290;background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="popupFrame" name="popupFrame" width="460" height="290"&#62;
&#60;iframe src="http://astguiclient.sf.net/test_VICIDIAL_output.php?lead_id=--A--lead_id--B--&#38;vendor_id=--A--vendor_lead_code--B--&#38;list_id=--A--list_id--B--&#38;gmt_offset_now=--A--gmt_offset_now--B--&#38;phone_code=--A--phone_code--B--&#38;phone_number=--A--phone_number--B--&#38;title=--A--title--B--&#38;first_name=--A--first_name--B--&#38;middle_initial=--A--middle_initial--B--&#38;last_name=--A--last_name--B--&#38;address1=--A--address1--B--&#38;address2=--A--address2--B--&#38;address3=--A--address3--B--&#38;city=--A--city--B--&#38;state=--A--state--B--&#38;province=--A--province--B--&#38;postal_code=--A--postal_code--B--&#38;country_code=--A--country_code--B--&#38;gender=--A--gender--B--&#38;date_of_birth=--A--date_of_birth--B--&#38;alt_phone=--A--alt_phone--B--&#38;email=--A--email--B--&#38;security_phrase=--A--security_phrase--B--&#38;comments=--A--comments--B--&#38;user=--A--user--B--&#38;campaign=--A--campaign--B--&#38;phone_login=--A--phone_login--B--&#38;fronter=--A--fronter--B--&#38;closer=--A--user--B--&#38;group=--A--group--B--&#38;channel_group=--A--group--B--&#38;SQLdate=--A--SQLdate--B--&#38;epoch=--A--epoch--B--&#38;uniqueid=--A--uniqueid--B--&#38;customer_zap_channel=--A--customer_zap_channel--B--&#38;server_ip=--A--server_ip--B--&#38;SIPexten=--A--SIPexten--B--&#38;session_id=--A--session_id--B--&#38;phone=--A--phone--B--" style="width:580;height:290;background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="popupFrame" name="popupFrame" width="460" height="290" STYLE="z-index:17"&#62;
&#60;/iframe&#62;
</DIV>
@@ -3027,6 +3030,13 @@ The VICIDIAL basic web-based lead loader is designed simply to take a lead file
<BR>
<B>Admin Home URL -</B> This is the URL or web site address that you will go to if you click on the HOME link at the top of the admin.php page.
<BR>
<A NAME="settings-enable_agc_xfer_log">
<BR>
<B>Enable Agent Transfer Logfile -</B> This option will log to a text logfile on the webserver every time a call is transferred to an agent. Default is 0, disabled.
<BR><BR><BR><BR>
@@ -6542,7 +6552,7 @@ if ($ADD==411111111111111)
echo "<br>VICIDIAL SYSTEM SETTINGS MODIFIED\n";
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url';";
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log';";
$rslt=mysql_query($stmt, $link);
### LOG CHANGES TO LOG FILE ###
@@ -11145,7 +11155,7 @@ if ($ADD==311111111111111)
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url from system_settings;";
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log from system_settings;";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$version = $row[0];
@@ -11163,6 +11173,7 @@ if ($ADD==311111111111111)
$vicidial_agent_disable = $row[12];
$allow_sipsak_messages = $row[13];
$admin_home_url = $row[14];
$enable_agc_xfer_log = $row[15];
echo "<br>MODIFY VICIDIAL SYSTEM SETTINGS<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=ADD value=411111111111111>\n";
@@ -11198,6 +11209,8 @@ if ($ADD==311111111111111)
echo "</select>$NWB#settings-vicidial_agent_disable$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Allow SIPSAK Messages: </td><td align=left><select size=1 name=allow_sipsak_messages><option>1</option><option>0</option><option selected>$allow_sipsak_messages</option></select>$NWB#settings-allow_sipsak_messages$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Admin Home URL: </td><td align=left><input type=text name=admin_home_url size=50 maxlength=255 value=\"$admin_home_url\">$NWB#settings-admin_home_url$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Enable Agent Transfer Logfile: </td><td align=left><select size=1 name=enable_agc_xfer_log><option>1</option><option>0</option><option selected>$enable_agc_xfer_log</option></select>$NWB#settings-enable_agc_xfer_log$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=submit VALUE=SUBMIT></td></tr>\n";
echo "</TABLE></center>\n";