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small changes to queue_log logging

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git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-11 04:11:19 +00:00
parent a11e656fa5
commit a05a0fd31b
2 changed files with 19 additions and 3 deletions
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agc_2-X/trunk/bin/AST_cleanup_agent_log.pl
+18 -2
View File
@@ -29,6 +29,7 @@
# 100331-0310 - Added one-day-ago and only-fix-old-lagged options, fixed validation process
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1916 - Added compatibility with QM phone environment logging
# 110310-2259 - Added check for PAUSEREASON if no COMPLETE record
#
# constants
@@ -332,7 +333,7 @@ or die "Couldn't connect to database: " . DBI->errstr;
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout FROM system_settings;";
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout,queuemetrics_dispo_pause FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -347,6 +348,7 @@ if ($sthArows > 0)
$queuemetrics_log_id = $aryA[5];
$queuemetrics_eq_prepend = $aryA[6];
$queuemetrics_loginout = $aryA[7];
$queuemetrics_dispo_pause = $aryA[8];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -1310,6 +1312,20 @@ if ($enable_queuemetrics_logging > 0)
}
else
{
$DPRdebug='';
##### find a DISPO PAUSEREASON for this call if there is one
$stmtB = "SELECT time_id FROM queue_log where call_id='$call_id[$h]' and verb='PAUSEREASON' and data1='$queuemetrics_dispo_pause' and agent='$Cagent[$h]';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$DPR_records=$sthB->rows;
if ($DPR_records > 0)
{
@aryB = $sthB->fetchrow_array;
$Stime_id[$h] = $aryB[0];
$DPRdebug = "DISPO TIME";
}
$sthB->finish();
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
@@ -1344,7 +1360,7 @@ if ($enable_queuemetrics_logging > 0)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print "MCRI: $Baffected_rows|$stmtB|\n";}
if ($DB) {print "MCRI: $Baffected_rows|$DPRdebug|$stmtB|\n";}
$COMPLETEinsert++;
}
}
agc_2-X/trunk/www/agc/vdc_db_query.php
+1 -1
View File
@@ -4324,7 +4324,7 @@ if ($stage == "end")
### if queuemetrics_dispo_pause dispo tag is enabled, log it here
if (strlen($queuemetrics_dispo_pause) > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$queuemetrics_dispo_pause';";
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$queuemetrics_dispo_pause';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00364',$user,$server_ip,$session_name,$one_mysql_log);}