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Added percentages to real-time report carrier stats

Browse Source 
Added call time restrictions to the inbound daily report
Fixed a small logging bug for manual dial phone calls in vdc_db_query.php
Added commented-out body tag to zoiperweb.php for thin webbar version
Small bug fix in cm_lookup.agi

git-svn-id: svn://192.168.202.10@1830 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2012-06-18 10:31:59 +00:00
parent 7c2a50726d
commit aa076b8310
5 changed files with 523 additions and 136 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/agi/cm_lookup.agi
+1 -1
View File
@@ -474,7 +474,7 @@ if ($sthArows > 0)
}
if ($uniqueid_address3 =~ /Y/)
{$uniqueid_address3_SQL = ",address3='$uniqueid'";}
if ( (length($call_var_title) > 1) && ($title_update =~ /Y/i) )
if ( (length($call_var_title) > 0) && ($title_update =~ /Y/i) )
{$title_update_SQL = ",title='$call_var_title'";}
if (length($agent_user_id) > 1)
{
agc_2-X/trunk/www/agc/vdc_db_query.php
+2 -1
View File
@@ -2549,7 +2549,7 @@ if ($ACTION == 'manDiaLnextCaLL')
}
### Skip logging and list overrides if dial in-group is used
if (strlen($dial_ingroup) > 1)
if (strlen($dial_ingroup) < 1)
{
$val_pause_epoch=0;
$val_pause_sec=0;
@@ -2590,6 +2590,7 @@ if ($ACTION == 'manDiaLnextCaLL')
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$data4SQL='';
agc_2-X/trunk/www/agc/webphone/zoiperweb.php
+1
View File
@@ -58,6 +58,7 @@ if ($b64_protocol != 'SIP')
<title>Zoiper web</title>
</head>
<body onload="Init()" onunload="Quit()">
<!-- <body BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 TOPMARGIN=0 LEFTMARGIN=0 onload="Init()" onunload="Quit()"> -->
<script type="text/javascript">
var Zoiper;
var ActiveCall;
agc_2-X/trunk/www/vicidial/AST_inbound_daily_report.php
+494 -127
View File
@@ -8,7 +8,8 @@
# 111119-1234 - First build
# 120118-2116 - Changed headers on CSV download
# 120224-0910 - Added HTML display option with bar graphs
#
# 120601-2235 - Added group name to header, added status breakdown counts to page and CSV with option to display them
# 120611-2200 - Added ability to filter output by call time
require("dbconnect.php");
@@ -27,6 +28,8 @@ if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["hourly_breakdown"])) {$hourly_breakdown=$_GET["hourly_breakdown"];}
elseif (isset($_POST["hourly_breakdown"])) {$hourly_breakdown=$_POST["hourly_breakdown"];}
if (isset($_GET["show_disposition_statuses"])) {$show_disposition_statuses=$_GET["show_disposition_statuses"];}
elseif (isset($_POST["show_disposition_statuses"])) {$show_disposition_statuses=$_POST["show_disposition_statuses"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
@@ -153,6 +156,20 @@ while ($i < $groups_to_print)
$groups[$i] = $row[0];
$group_names[$i] = $row[1];
$groups_string .= "$groups[$i]|";
if ($group && $groups[$i]==$group) {$group_name=$group_names[$i];}
$i++;
}
$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$times_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $times_to_print)
{
$row=mysql_fetch_row($rslt);
$call_times[$i] = $row[0];
$call_time_names[$i] = $row[1];
$i++;
}
@@ -183,9 +200,9 @@ $short_header=1;
# require("admin_header.php");
$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD colspan=2>";
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
$MAIN.="<script language=\"JavaScript\">\n";
@@ -226,21 +243,18 @@ $MAIN.="<select name='report_display_type'>";
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>&nbsp; ";
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
$MAIN.="<option value=\"\">--</option>\n";
$MAIN.="<option value=\"AM\">AM</option>\n";
$MAIN.="<option value=\"PM\">PM</option>\n";
$MAIN.="<option value=\"ALL\">ALL</option>\n";
$MAIN.="<option value=\"DAYTIME\">DAYTIME</option>\n";
$MAIN.="<option value=\"10AM-6PM\">10AM-6PM</option>\n";
$MAIN.="<option value=\"9AM-1AM\">9AM-1AM</option>\n";
$MAIN.="<option value=\"845-1745\">845-1745</option>\n";
$MAIN.="<option value=\"1745-100\">1745-100</option>\n";
$o=0;
while ($times_to_print > $o)
{
if ($call_times[$o] == $shift) {$MAIN.="<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
else {$MAIN.="<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
$o++;
}
$MAIN.="</SELECT>\n";
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&group=$group&shift=$shift&hourly_breakdown=$hourly_breakdown&SUBMIT=$SUBMIT&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a><BR><INPUT TYPE=checkbox NAME=hourly_breakdown VALUE='checked' $hourly_breakdown>Show hourly results</FONT>\n";
$MAIN.="</FORM>\n\n";
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT></TD></TR>\n";
$MAIN.="<TR><TD align='left'><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><INPUT TYPE=checkbox NAME=hourly_breakdown VALUE='checked' $hourly_breakdown>Show hourly results<BR><INPUT TYPE=checkbox NAME=show_disposition_statuses VALUE='checked' $show_disposition_statuses>Show disposition statuses</FONT></TD><TD align='right'><a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&group=$group&shift=$shift&hourly_breakdown=$hourly_breakdown&show_disposition_statuses=$show_disposition_statuses&SUBMIT=$SUBMIT&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a></TD></TR>\n";
$MAIN.="<TR><TD colspan=2>";
$MAIN.="<PRE><FONT SIZE=2>\n\n";
@@ -256,94 +270,243 @@ if (!$group)
else
{
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
if ($shift && $shift!="ALL") {
# call_time_id | call_time_name | call_time_comments | ct_default_start | ct_default_stop | ct_sunday_start | ct_sunday_stop | ct_monday_start | ct_monday_stop | ct_tuesday_start | ct_tuesday_stop | ct_wednesday_start | ct_wednesday_stop | ct_thursday_start | ct_thursday_stop | ct_friday_start | ct_friday_stop | ct_saturday_start | ct_saturday_stop
$big_shift_time_SQL_clause ="";
$shift_stmt="select * from vicidial_call_times where call_time_id='$shift'";
$shift_rslt=mysql_query($shift_stmt, $link);
$shift_row=mysql_fetch_array($shift_rslt);
$default_start_time=substr("0000".$shift_row["ct_default_start"], -4);
$default_stop_time=substr("0000".$shift_row["ct_default_stop"], -4);
$ct_default_start=substr($default_start_time,0,2).":".substr($default_start_time,2,2).":00";
$ct_default_stop=substr($default_stop_time,0,2).":".substr($default_stop_time,2,2).":00";
if ($shift == 'AM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "11:59:59";}
if ($shift_row["ct_sunday_start"]!=$shift_row["ct_sunday_stop"]) {
$sunday_start_time=substr("0000".$shift_row["ct_sunday_start"], -4);
$sunday_stop_time=substr("0000".$shift_row["ct_sunday_stop"], -4);
$ct_sunday_start=substr($sunday_start_time,0,2).":".substr($sunday_start_time,2,2).":00";
$ct_sunday_stop=substr($sunday_stop_time,0,2).":".substr($sunday_stop_time,2,2).":00";
} else if ($shift_row["ct_sunday_start"]!="2400") {
$ct_sunday_start=$ct_default_start;
$ct_sunday_stop=$ct_default_stop;
} else {
$ct_sunday_start="00:00:00";
$ct_sunday_stop=1;
}
if ($shift == 'PM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_sunday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_sunday_stop=$strow[0];
$start_time_ary[0]=$ct_sunday_start;
$stop_time_ary[0]=$ct_sunday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=0 and date_format(call_date, '%H:%i:%s')>='$ct_sunday_start' and date_format(call_date, '%H:%i:%s')<='$ct_sunday_stop') or ";
if ($shift_row["ct_monday_start"]!=$shift_row["ct_monday_stop"]) {
$monday_start_time=substr("0000".$shift_row["ct_monday_start"], -4);
$monday_stop_time=substr("0000".$shift_row["ct_monday_stop"], -4);
$ct_monday_start=substr($monday_start_time,0,2).":".substr($monday_start_time,2,2).":00";
$ct_monday_stop=substr($monday_stop_time,0,2).":".substr($monday_stop_time,2,2).":00";
} else if ($shift_row["ct_monday_start"]!="2400") {
$ct_monday_start=$ct_default_start;
$ct_monday_stop=$ct_default_stop;
} else {
$ct_monday_start="00:00:00";
$ct_monday_stop=1;
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_monday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_monday_stop=$strow[0];
$start_time_ary[1]=$ct_monday_start;
$stop_time_ary[1]=$ct_monday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=1 and date_format(call_date, '%H:%i:%s')>='$ct_monday_start' and date_format(call_date, '%H:%i:%s')<='$ct_monday_stop') or ";
if ($shift_row["ct_tuesday_start"]!=$shift_row["ct_tuesday_stop"]) {
$tuesday_start_time=substr("0000".$shift_row["ct_tuesday_start"], -4);
$tuesday_stop_time=substr("0000".$shift_row["ct_tuesday_stop"], -4);
$ct_tuesday_start=substr($tuesday_start_time,0,2).":".substr($tuesday_start_time,2,2).":00";
$ct_tuesday_stop=substr($tuesday_stop_time,0,2).":".substr($tuesday_stop_time,2,2).":00";
} else if ($shift_row["ct_tuesday_start"]!="2400") {
$ct_tuesday_start=$ct_default_start;
$ct_tuesday_stop=$ct_default_stop;
} else {
$ct_tuesday_start="00:00:00";
$ct_tuesday_stop=1;
}
if ($shift == 'DAYTIME')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_tuesday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_tuesday_stop=$strow[0];
$start_time_ary[2]=$ct_tuesday_start;
$stop_time_ary[2]=$ct_tuesday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=2 and date_format(call_date, '%H:%i:%s')>='$ct_tuesday_start' and date_format(call_date, '%H:%i:%s')<='$ct_tuesday_stop') or ";
if ($shift_row["ct_wednesday_start"]!=$shift_row["ct_wednesday_stop"]) {
$wednesday_start_time=substr("0000".$shift_row["ct_wednesday_start"], -4);
$wednesday_stop_time=substr("0000".$shift_row["ct_wednesday_stop"], -4);
$ct_wednesday_start=substr($wednesday_start_time,0,2).":".substr($wednesday_start_time,2,2).":00";
$ct_wednesday_stop=substr($wednesday_stop_time,0,2).":".substr($wednesday_stop_time,2,2).":00";
} else if ($shift_row["ct_wednesday_start"]!="2400") {
$ct_wednesday_start=$ct_default_start;
$ct_wednesday_stop=$ct_default_stop;
} else {
$ct_wednesday_start="00:00:00";
$ct_wednesday_stop=1;
}
if ($shift == '10AM-6PM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
if (strlen($time_END) < 6) {$time_END = "17:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_wednesday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_wednesday_stop=$strow[0];
$start_time_ary[3]=$ct_wednesday_start;
$stop_time_ary[3]=$ct_wednesday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=3 and date_format(call_date, '%H:%i:%s')>='$ct_wednesday_start' and date_format(call_date, '%H:%i:%s')<='$ct_wednesday_stop') or ";
if ($shift_row["ct_thursday_start"]!=$shift_row["ct_thursday_stop"]) {
$thursday_start_time=substr("0000".$shift_row["ct_thursday_start"], -4);
$thursday_stop_time=substr("0000".$shift_row["ct_thursday_stop"], -4);
$ct_thursday_start=substr($thursday_start_time,0,2).":".substr($thursday_start_time,2,2).":00";
$ct_thursday_stop=substr($thursday_stop_time,0,2).":".substr($thursday_stop_time,2,2).":00";
} else if ($shift_row["ct_thursday_start"]!="2400") {
$ct_thursday_start=$ct_default_start;
$ct_thursday_stop=$ct_default_stop;
} else {
$ct_thursday_start="00:00:00";
$ct_thursday_stop=1;
}
if ($shift == '9AM-1AM')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_thursday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_thursday_stop=$strow[0];
$start_time_ary[4]=$ct_thursday_start;
$stop_time_ary[4]=$ct_thursday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=4 and date_format(call_date, '%H:%i:%s')>='$ct_thursday_start' and date_format(call_date, '%H:%i:%s')<='$ct_thursday_stop') or ";
if ($shift_row["ct_friday_start"]!=$shift_row["ct_friday_stop"]) {
$friday_start_time=substr("0000".$shift_row["ct_friday_start"], -4);
$friday_stop_time=substr("0000".$shift_row["ct_friday_stop"], -4);
$ct_friday_start=substr($friday_start_time,0,2).":".substr($friday_start_time,2,2).":00";
$ct_friday_stop=substr($friday_stop_time,0,2).":".substr($friday_stop_time,2,2).":00";
} else if ($shift_row["ct_friday_start"]!="2400") {
$ct_friday_start=$ct_default_start;
$ct_friday_stop=$ct_default_stop;
} else {
$ct_friday_start="00:00:00";
$ct_friday_stop=1;
}
if ($shift == '845-1745')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
if (strlen($time_END) < 6) {$time_END = "17:44:59";}
}
if ($shift == '1745-100')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
$stop_time_stmt="select TIMEDIFF('$ct_friday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_friday_stop=$strow[0];
$start_time_ary[5]=$ct_friday_start;
$stop_time_ary[5]=$ct_friday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=5 and date_format(call_date, '%H:%i:%s')>='$ct_friday_start' and date_format(call_date, '%H:%i:%s')<='$ct_friday_stop') or ";
if ($shift_row["ct_saturday_start"]!=$shift_row["ct_saturday_stop"]) {
$saturday_start_time=substr("0000".$shift_row["ct_saturday_start"], -4);
$saturday_stop_time=substr("0000".$shift_row["ct_saturday_stop"], -4);
$ct_saturday_start=substr($saturday_start_time,0,2).":".substr($saturday_start_time,2,2).":00";
$ct_saturday_stop=substr($saturday_stop_time,0,2).":".substr($saturday_stop_time,2,2).":00";
} else if ($shift_row["ct_saturday_start"]!="2400") {
$ct_saturday_start=$ct_default_start;
$ct_saturday_stop=$ct_default_stop;
} else {
$ct_saturday_start="00:00:00";
$ct_saturday_stop=1;
}
$stop_time_stmt="select TIMEDIFF('$ct_saturday_stop', 1)"; # subtract one second - don't allow the actual final time - this can cause an extra row to print
$stop_time_rslt=mysql_query($stop_time_stmt, $link);
$strow=mysql_fetch_row($stop_time_rslt);
$ct_saturday_stop=$strow[0];
$start_time_ary[6]=$ct_saturday_start;
$stop_time_ary[6]=$ct_saturday_stop;
$big_shift_time_SQL_clause.="(date_format(call_date, '%w')=6 and date_format(call_date, '%H:%i:%s')>='$ct_saturday_start' and date_format(call_date, '%H:%i:%s')<='$ct_saturday_stop') or ";
$time1 = strtotime($time_BEGIN);
$time2 = strtotime($time_END)+1;
$query_time_stmt="select date_format('$query_date', '%w'), date_format('$end_date', '%w')";
$query_time_rslt=mysql_query($query_time_stmt, $link);
$qrow=mysql_fetch_row($query_time_rslt);
$time_BEGIN=$start_time_ary[$qrow[0]];
$time_END=$stop_time_ary[$qrow[0]];
#$time_BEGIN="00:00:00"; # Need this so the $SQepoch value can be tweaked per day (i.e. only adding the hours for the start time);
$hpd = ceil(($time2 - $time1) / 3600);
if ($hpd<0) {$hpd+=24;}
$query_date_BEGIN = "$query_date ".$time_BEGIN;
$query_date_END = "$end_date ".$time_END;
RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END); # Only calling it here to get the DURATIONday, EQepoch, and intial SQepoch
# Will be called repeatedly for each day
$big_shift_time_SQL_clause=preg_replace('/\sor\s$/', '', $big_shift_time_SQL_clause);
$big_shift_time_SQL_clause=" and ($big_shift_time_SQL_clause)";
#echo $big_shift_time_SQL_clause;
#print_r($start_time_ary); echo "<BR>";
#print_r($stop_time_ary); echo "<BR>";
} else {
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$SQdate_ARY = explode(' ',$query_date_BEGIN);
$SQday_ARY = explode('-',$SQdate_ARY[0]);
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
$EQdate_ARY = explode(' ',$query_date_END);
$EQday_ARY = explode('-',$EQdate_ARY[0]);
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
$DURATIONsec = ($EQepoch - $SQepoch);
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
{
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
$DURATIONday++;
}
RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END);
}
$MAIN.="Inbound Daily Report $NOW_TIME\n";
$MAIN.="Selected in-group: $group\n";
$MAIN.="Selected in-group: $group - $group_name\n";
if ($shift) {$MAIN.="Selected shift: $shift\n";}
$MAIN.="Time range $DURATIONday days: $query_date_BEGIN to $query_date_END for $shift shift\n\n";
#echo "Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
$CSV_text.="\"Inbound Daily Report\",\"$NOW_TIME\"\n";
$CSV_text.="Selected in-group: $group\n";
$CSV_text.="Selected in-group: $group - $group_name\n";
if ($shift) {$CSV_text.="Selected shift: $shift\n";}
$CSV_text.="\"Time range $DURATIONday days:\",\"$query_date_BEGIN to $query_date_END for $shift shift\"\n\n";
$d=0; $q=0; $hr=0;
if ($show_disposition_statuses) {
$dispo_stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' $big_shift_time_SQL_clause order by status;";
#echo $dispo_stmt."<BR>";
$dispo_rslt=mysql_query($dispo_stmt, $link);
$dispo_str="";
$s=0;
while($dispo_row=mysql_fetch_row($dispo_rslt)) {
$status_array[$s][0]="$dispo_row[0]";
$status_array[$s][1]="";
$dispo_str.="'$dispo_row[0]',";
$stat_stmt="select distinct status, status_name from vicidial_statuses where status='$dispo_row[0]' UNION select distinct status, status_name from vicidial_campaign_statuses where status='$dispo_row[0]' order by status;";
#echo $stat_stmt."<BR>";
$stat_rslt=mysql_query($stat_stmt, $link);
while ($stat_row=mysql_fetch_array($stat_rslt)) {
$status_array[$s][1]=$stat_row["status_name"];
}
$s++;
}
$dispo_str=substr($dispo_str,0,-1);
asort($status_array);
#print_r($status_array);
# if (strlen($dispo_str)>0) {
# }
}
$d=0; $q=0; $hr=0; $shift_hrs=0;
while ($d < $DURATIONday)
{
$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600) );
if ($shift && $shift!="ALL" && $RECALC==1)
{
# Need to get current day, hours for that day (hpd)
$current_dayofweek=date("w", $dSQepoch);
$time_BEGIN=$start_time_ary[$current_dayofweek];
$time_END=$stop_time_ary[$current_dayofweek];
HourDifference($time_BEGIN, $time_END); # new hpd
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
RecalculateEpochs($query_date_BEGIN, $query_date_END);
$dSQepoch = ($SQepoch + ($d * 86400) + ($hr * 3600) + ($shift_hrs * 3600) );
#echo " --- NEW DAY: $query_date_BEGIN / $query_date_END --- <BR>";
$RECALC=0;
}
if ($hourly_breakdown)
{
@@ -358,6 +521,7 @@ else
}
}
#echo "$dSQepoch - $dEQepoch, ".date("Y-m-d H:i:s", $dSQepoch)." - ".date("Y-m-d H:i:s", $dEQepoch).", ".date("D", $dSQepoch)." - $hpd hours - shift starts at $shift_hrs:00:00<BR>";
$daySTART[$q] = date("Y-m-d H:i:s", $dSQepoch);
$dayEND[$q] = date("Y-m-d H:i:s", $dEQepoch);
@@ -370,6 +534,7 @@ else
{
$dayEND[$q] = date("Y-m-d ", $dEQepoch).$time_END;
}
$RECALC=1;
}
else
{
@@ -533,6 +698,7 @@ else
$totANSWERSsec=0;
$totABANDONSsec=0;
$totANSWERSspeed=0;
$totSTATUSES=array();
$FtotANSWERS=0;
$FtotABANDONS=0;
@@ -565,6 +731,10 @@ else
# $qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
# $dtt = $dt[$i];
$totCALLSdate[$j]++;
$totSTATUSES[$st[$i]]++;
$totSTATUSESdate[$j][$st[$i]]++;
if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];}
if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];}
if (ereg('ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS', $tr[$i]))
@@ -626,14 +796,34 @@ else
###################################################
### TOTALS SUMMARY SECTION ###
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| | TOTAL | TOTAL | TOTAL | TOTAL | AVG | AVG | AVG | TOTAL | TOTAL | TOTAL |\n";
$ASCII_text.="| SHIFT | CALLS | CALLS | CALLS | ABANDON | ABANDON | ANSWER | TALK | TALK | WRAP | CALL |\n";
$ASCII_text.="| DATE-TIME RANGE | OFFERED | ANSWERED | ABANDONED | PERCENT | TIME | SPEED | TIME | TIME | TIME | TIME |\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"\n";
$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"\n";
$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"\n";
$MAINH="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+";
$MAIN1="| | TOTAL | TOTAL | TOTAL | TOTAL | AVG | AVG | AVG | TOTAL | TOTAL | TOTAL |";
$MAIN2="| SHIFT | CALLS | CALLS | CALLS | ABANDON | ABANDON | ANSWER | TALK | TALK | WRAP | CALL |";
$MAIN3="| DATE-TIME RANGE | OFFERED | ANSWERED | ABANDONED | PERCENT | TIME | SPEED | TIME | TIME | TIME | TIME |";
$CSV_text1="";
$CSV_text2="";
$CSV_text3="";
for ($s=0; $s<count($status_array); $s++) {
$status_name=explode(" ", $status_array[$s][1]);
$MAINH.="----------+";
$MAIN1.=" ".sprintf("%-8s", strtoupper($status_array[$s][0]))." |";
$MAIN2.=" ".sprintf("%-8s", substr($status_name[0],0,8))." |";
$MAIN3.=" ".sprintf("%-8s", substr($status_name[1],0,8))." |";
$CSV_text1.=",\"".strtoupper($status_array[$s][0])."\"";
$CSV_text2.=",\"$status_name[0]\"";
$CSV_text3.=",\"$status_name[1]\"";
}
$ASCII_text.="$MAINH\n";
$ASCII_text.="$MAIN1\n";
$ASCII_text.="$MAIN2\n";
$ASCII_text.="$MAIN3\n";
$ASCII_text.="$MAINH\n";
$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"$CSV_text1\n";
$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"$CSV_text2\n";
$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"$CSV_text3\n";
##########################
$JS_text="<script language='Javascript'>\n";
@@ -707,6 +897,7 @@ else
$totANSWERSspeedwtd=0;
$totABANDONSwtd=0;
$totABANDONSsecwtd=0;
$totSTATUSESwtd=array();
$totCALLSmtd=0;
$totANSWERSmtd=0;
@@ -714,6 +905,7 @@ else
$totANSWERSspeedmtd=0;
$totABANDONSmtd=0;
$totABANDONSsecmtd=0;
$totSTATUSESmtd=array();
$totCALLSqtd=0;
$totANSWERSqtd=0;
@@ -721,6 +913,7 @@ else
$totANSWERSspeedqtd=0;
$totABANDONSqtd=0;
$totABANDONSsecqtd=0;
$totSTATUSESqtd=array();
$d=0;
while ($d < $TOTintervals)
@@ -767,16 +960,8 @@ else
$totCALLSavgDATE[$d] = 0;
$totTIME_MS=' ';
}
/*
$totCALLSavgDATE[$d] = sprintf("%6.0f", $totCALLSavgDATE[$d]);
$totDROPSavgDATE[$d] = sprintf("%7.2f", $totDROPSavgDATE[$d]);
$totQUEUEavgDATE[$d] = sprintf("%7.2f", $totQUEUEavgDATE[$d]);
$totQUEUEtotDATE[$d] = sprintf("%7.2f", $totQUEUEtotDATE[$d]);
$totDROPSpctDATE[$d] = sprintf("%6.2f", $totDROPSpctDATE[$d]);
$totQUEUEpctDATE[$d] = sprintf("%6.2f", $totQUEUEpctDATE[$d]);
$totDROPSdate[$d] = sprintf("%6s", $totDROPSdate[$d]);
$totQUEUEdate[$d] = sprintf("%6s", $totQUEUEdate[$d]);
*/ $totCALLSdate[$d] = sprintf("%7s", $totCALLSdate[$d]);
$totCALLSdate[$d] = sprintf("%7s", $totCALLSdate[$d]);
if ($totCALLSdate[$d]>0)
{
@@ -896,19 +1081,28 @@ else
$wtd_graph_stats[$wa][10]=trim($totANSWERStotTIMEwtd);
$wa++;
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
$ASCII_text.="$MAINH\n";
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$ASCII_text.="$MAINH\n";
$totCALLSwtd=0;
$totANSWERSwtd=0;
$totANSWERSsecwtd=0;
$totANSWERSspeedwtd=0;
$totABANDONSwtd=0;
$totABANDONSsecwtd=0;
}
$totSTATUSESwtd=array();
}
if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1) {
if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1)
{
if ($totCALLSmtd>0)
{
$totABANDONSpctmtd = sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
@@ -976,16 +1170,24 @@ else
$mtd_graph_stats[$ma][10]=trim($totANSWERStotTIMEmtd);
$ma++;
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
$ASCII_text.="$MAINH\n";
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$ASCII_text.="$MAINH\n";
$totCALLSmtd=0;
$totANSWERSmtd=0;
$totANSWERSsecmtd=0;
$totANSWERSspeedmtd=0;
$totABANDONSmtd=0;
$totABANDONSsecmtd=0;
$totSTATUSESmtd=array();
if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
{
@@ -1069,17 +1271,25 @@ else
$qtd_graph_stats[$qa][10]=trim($totANSWERStotTIMEqtd);
$qa++;
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$ASCII_text.="$MAINH\n";
$totCALLSqtd=0;
$totANSWERSqtd=0;
$totANSWERSsecqtd=0;
$totANSWERSspeedqtd=0;
$totABANDONSqtd=0;
$totABANDONSsecqtd=0;
$totSTATUSESqtd=array();
}
}
}
$totCALLSwtd+=$totCALLSdate[$d];
$totANSWERSwtd+=$totANSWERSdate[$d];
@@ -1120,8 +1330,17 @@ else
$graph_stats[$d][9]=trim($totANSWERSwrapTIME[$d]);
$graph_stats[$d][10]=trim($totANSWERStotTIME[$d]);
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |\n";
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"\n";
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |";
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))."\"";
$totSTATUSESwtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
$totSTATUSESmtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
$totSTATUSESqtd[$status_array[$s][0]]+=$totSTATUSESdate[$d][$status_array[$s][0]];
}
$ASCII_text.="\n";
$CSV_text.="\n";
$d++;
}
@@ -1301,9 +1520,16 @@ else
$wtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][14]/$max_wtd_totalcalltime)."' height='16' />".$wtd_graph_stats[$q][10]."</td></tr>";
}
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |\n";
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"\n";
$ASCII_text.="$MAINH\n";
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$totCALLSwtd=0;
$totANSWERSwtd=0;
$totANSWERSsecwtd=0;
@@ -1414,10 +1640,17 @@ else
$graph_totANSWERSwrapTIMEmtd+=$mtd_graph_stats[$q][9];
$graph_totANSWERStotTIMEmtd+=$mtd_graph_stats[$q][10];
}
$ASCII_text.="$MAINH\n";
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |\n";
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"\n";
$totCALLSmtd=0;
$totANSWERSmtd=0;
$totANSWERSsecmtd=0;
@@ -1541,9 +1774,16 @@ else
$graph_totANSWERStotTIMEqtd+=$qtd_graph_stats[$q][10];
}
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |\n";
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"\n";
$ASCII_text.="$MAINH\n";
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n";
$totCALLSqtd=0;
$totANSWERSqtd=0;
$totANSWERSsecqtd=0;
@@ -1696,10 +1936,39 @@ else
$JS_text.="}\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$ASCII_text.="| TOTALS | $FtotCALLS | $FtotANSWERS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |\n";
$ASCII_text.="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+\n";
$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"\n";
$ASCII_text.="$MAINH\n";
$ASCII_text.="| TOTALS | $FtotCALLS | $FtotANSWERS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |";
$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"";
for ($s=0; $s<count($status_array); $s++) {
$ASCII_text.=" ".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))." |";
$CSV_text.=",\"".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))."\"";
}
$ASCII_text.="\n";
$CSV_text.="\n\n\n";
$ASCII_text.="$MAINH\n\n\n";
if ($show_disposition_statuses)
{
$total_count=0;
$ASCII_text.="+--------+----------------------+------------+\n";
$ASCII_text.="| STATUS | DESCRIPTION | CALLS |\n";
$ASCII_text.="+--------+----------------------+------------+\n";
$CSV_text.="\"STATUS\",\"DISPOSITION\",\"CALLS\"\n";
for ($s=0; $s<count($status_array); $s++) {
$status_code=$status_array[$s][0];
$status_name=$status_array[$s][1];
$status_count=$totSTATUSES[$status_array[$s][0]]+0;
#$MAIN.=" ".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))." |";
#$CSV_text.=",\"".sprintf("%8s", ($totSTATUSES[$status_array[$s][0]]+0))."\"";
$ASCII_text.="| ".sprintf("%-6s", substr($status_code,0,6))." | ".sprintf("%-20s", substr($status_name,0,20))." | ".sprintf("%10s", $status_count)." |\n";
$CSV_text.="\"$status_code\",\"$status_name\",\"$status_count\"\n";
$total_count+=$status_count;
}
$ASCII_text.="+--------+----------------------+------------+\n";
$ASCII_text.="| TOTAL: | ".sprintf("%10s", $total_count)." |\n";
$ASCII_text.="+-------------------------------+------------+\n";
$CSV_text.="\"\",\"TOTAL:\",\"$total_count\"\n";
}
## FORMAT OUTPUT ##
$i=0;
@@ -1757,6 +2026,7 @@ else
$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
$MAIN.="</PRE>\n";
$MAIN.="</TD></TR></TABLE>\n";
$MAIN.="</FORM>\n\n";
$MAIN.="</BODY></HTML>\n";
if ($file_download > 0)
@@ -1789,6 +2059,103 @@ else
}
}
function HourDifference($time_BEGIN, $time_END) {
global $hpd;
$TB_array = explode(':',$time_BEGIN);
$TE_array = explode(':',$time_END);
$TBoffset=0;
$TEoffset=0;
if ($TB_array[0]>24) {
while($TB_array[0]>24) {
$TB_array[0]--;
$TBoffset+=3600;
}
$time_BEGIN="$TB_array[0]:$TB_array[1]:$TB_array[2]";
}
if ($TE_array[0]>24) {
while($TE_array[0]>24) {
$TE_array[0]--;
$TEoffset+=3600;
}
$time_END="$TE_array[0]:$TE_array[1]:$TE_array[2]";
}
$time1 = strtotime($time_BEGIN)+$TBoffset;
$time2 = strtotime($time_END)+1+$TEoffset;
$hpd = ceil(($time2 - $time1) / 3600);
if ($hpd<0) {$hpd+=24;}
}
function RecalculateEpochs($query_date_BEGIN, $query_date_END) {
global $query_date_BEGIN, $query_date_END, $SQepoch, $EQepoch, $SQepochDAY, $SQsec, $EQsec;
$SQdate_ARY = explode(' ',$query_date_BEGIN);
$SQday_ARY = explode('-',$SQdate_ARY[0]);
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
#$EQdate_ARY = explode(' ',$query_date_END);
#$EQday_ARY = explode('-',$EQdate_ARY[0]);
#$EQtime_ARY = explode(':',$EQdate_ARY[1]);
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
#$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
#$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
}
function RecalculateHPD($query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END) {
global $hpd, $query_date_BEGIN, $query_date_END, $time_BEGIN, $time_END;
global $DURATIONday, $SQepoch, $EQepoch, $SQepochDAY, $SQsec, $EQsec;
$TB_array = explode(':',$time_BEGIN);
$TE_array = explode(':',$time_END);
$TBoffset=0;
$TEoffset=0;
if ($TB_array[0]>24) {
while($TB_array[0]>24) {
$TB_array[0]--;
$TBoffset+=3600;
}
$time_BEGIN="$TB_array[0]:$TB_array[1]:$TB_array[2]";
}
if ($TE_array[0]>24) {
while($TE_array[0]>24) {
$TE_array[0]--;
$TEoffset+=3600;
}
$time_END="$TE_array[0]:$TE_array[1]:$TE_array[2]";
}
$time1 = strtotime($time_BEGIN)+$TBoffset;
$time2 = strtotime($time_END)+1+$TEoffset;
$hpd = ceil(($time2 - $time1) / 3600);
if ($hpd<0) {$hpd+=24;}
$SQdate_ARY = explode(' ',$query_date_BEGIN);
$SQday_ARY = explode('-',$SQdate_ARY[0]);
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
$EQdate_ARY = explode(' ',$query_date_END);
$EQday_ARY = explode('-',$EQdate_ARY[0]);
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
if (!$DURATIONday)
{
$DURATIONsec = ($EQepoch - $SQepoch);
$DURATIONday = intval( ($DURATIONsec / 86400) + 1 );
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
{
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
$DURATIONday++;
}
}
}
?>
agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+25 -7
View File
@@ -76,6 +76,7 @@
# 110314-1735 - Fixed another query that was causing load spikes on systems with millions of log entries
# 111103-1220 - Added admin_hide_phone_data and admin_hide_lead_data options
# 120223-1934 - Added user group options
# 120612-2150 - Added percentages to counts for carrier stats and TOTAL line to carrier display stats as well
#
$version = '2.4-67';
@@ -1292,6 +1293,7 @@ if ($CARRIERstats > 0)
$row=mysql_fetch_row($rslt);
$TFhour_status[$ctp] = $row[0];
$TFhour_count[$ctp] = $row[1];
$TFhour_total+=$row[1];
$dialstatuses .= "'$row[0]',";
$ctp++;
}
@@ -1320,6 +1322,7 @@ if ($CARRIERstats > 0)
while ($scar_to_print > $print_sctp)
{
$row=mysql_fetch_row($rslt);
$SIXhour_total+=$row[1];
$print_ctp=0;
while ($print_ctp < $ctp)
{
@@ -1338,6 +1341,7 @@ if ($CARRIERstats > 0)
while ($scar_to_print > $print_sctp)
{
$row=mysql_fetch_row($rslt);
$ONEhour_total+=$row[1];
$print_ctp=0;
while ($print_ctp < $ctp)
{
@@ -1356,6 +1360,7 @@ if ($CARRIERstats > 0)
while ($scar_to_print > $print_sctp)
{
$row=mysql_fetch_row($rslt);
$FTminute_total+=$row[1];
$print_ctp=0;
while ($print_ctp < $ctp)
{
@@ -1374,6 +1379,7 @@ if ($CARRIERstats > 0)
while ($scar_to_print > $print_sctp)
{
$row=mysql_fetch_row($rslt);
$FIVEminute_total+=$row[1];
$print_ctp=0;
while ($print_ctp < $ctp)
{
@@ -1392,6 +1398,7 @@ if ($CARRIERstats > 0)
while ($scar_to_print > $print_sctp)
{
$row=mysql_fetch_row($rslt);
$ONEminute_total+=$row[1];
$print_ctp=0;
while ($print_ctp < $ctp)
{
@@ -1415,16 +1422,27 @@ if ($CARRIERstats > 0)
$CARRIERstatsHTML .= "<TR>";
$CARRIERstatsHTML .= "<TD BGCOLOR=white><font size=2>&nbsp;</TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2>&nbsp; &nbsp; $TFhour_status[$print_ctp]</TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $TFhour_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $SIXhour_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEhour_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FTminute_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FIVEminute_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEminute_count[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2>&nbsp; &nbsp; $TFhour_status[$print_ctp] </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $TFhour_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($TFhour_count[$print_ctp]/$TFhour_total)))."%</font></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $SIXhour_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($SIXhour_count[$print_ctp]/$SIXhour_total)))."%</font></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEhour_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($ONEhour_count[$print_ctp]/$ONEhour_total)))."%</font></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FTminute_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($FTminute_count[$print_ctp]/$FTminute_total)))."%</font></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FIVEminute_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($FIVEminute_count[$print_ctp]/$FIVEminute_total)))."%</font></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEminute_count[$print_ctp] </font>&nbsp;<font size=1 color='#990000'>".sprintf("%01.1f", (100*($ONEminute_count[$print_ctp]/$ONEminute_total)))."%</font></TD>";
$CARRIERstatsHTML .= "</TR>";
$print_ctp++;
}
$CARRIERstatsHTML .= "<TR>";
$CARRIERstatsHTML .= "<TD BGCOLOR=white><font size=2>&nbsp;</TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2><B>&nbsp; &nbsp; TOTALS</B></TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($TFhour_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($SIXhour_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($ONEhour_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($FTminute_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($FIVEminute_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($ONEminute_total+0)."</B> </TD>";
$CARRIERstatsHTML .= "</TR>";
}
else
{