added disable agent's ability to alter customer data in vicidial.php
added ability to show agent when their session has been disabled git-svn-id: svn://192.168.202.10@558 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -438,6 +438,7 @@ modify_remoteagents ENUM('0','1') default '0',
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modify_servers ENUM('0','1') default '0',
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view_reports ENUM('0','1') default '0',
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vicidial_recording_override ENUM('DISABLED','NEVER','ONDEMAND','ALLCALLS','ALLFORCE') default 'DISABLED',
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alter_custdata_override ENUM('NOT_ACTIVE','ALLOW_ALTER') default 'NOT_ACTIVE',
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index (user)
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);
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@@ -520,7 +521,8 @@ campaign_description VARCHAR(255),
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campaign_changedate DATETIME,
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campaign_stats_refresh ENUM('Y','N') default 'N',
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campaign_logindate DATETIME,
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dial_statuses VARCHAR(255) default ' NEW -'
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dial_statuses VARCHAR(255) default ' NEW -',
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disable_alter_custdata ENUM('Y','N') default 'N'
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);
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CREATE TABLE vicidial_lists (
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@@ -875,7 +877,8 @@ queuemetrics_login VARCHAR(50),
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queuemetrics_pass VARCHAR(50),
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queuemetrics_url VARCHAR(255),
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queuemetrics_log_id VARCHAR(10) default 'VIC',
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queuemetrics_eq_prepend VARCHAR(255) default 'NONE'
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queuemetrics_eq_prepend VARCHAR(255) default 'NONE',
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vicidial_agent_disable ENUM('NOT_ACTIVE','LIVE_AGENT','EXTERNAL','ALL') default 'NOT_ACTIVE'
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);
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INSERT INTO system_settings (version,install_date) values('2.0.X', CURDATE());
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@@ -106,4 +106,8 @@ update vicidial_campaigns SET dial_statuses=concat_ws(""," ",`dial_status_a`," "
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ALTER TABLE system_settings ADD queuemetrics_eq_prepend VARCHAR(255) default 'NONE';
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ALTER TABLE system_settings ADD vicidial_agent_disable ENUM('NOT_ACTIVE','LIVE_AGENT','EXTERNAL','ALL') default 'NOT_ACTIVE';
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ALTER TABLE vicidial_campaigns ADD disable_alter_custdata ENUM('Y','N') default 'N';
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ALTER TABLE vicidial_users ADD alter_custdata_override ENUM('NOT_ACTIVE','ALLOW_ALTER') default 'NOT_ACTIVE';
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@@ -148,6 +148,12 @@ Dial Status ||
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no dial statuses selected for this campaign||
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QueueMetrics EnterQueue Prepend -<\/B> This field is used to allow for prepending of one of the vicidial_list data fields in front of the phone number of the customer for customized QueueMetrics reports. Default is NONE to not populate anything||
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QueueMetrics EnterQueue Prepend: ||
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VICIDIAL Agent Disable Display -<\/B> This field is used to select when to show an agent when their session has been disabled by the system, a manager action or by an external measure. The NOT_ACTIVE setting will disable the message on the agents screen. The LIVE_AGENT setting will only display the disabled message when the agents vicidial_auto_calls record has been removed, such as during a force logout or emergency logout||
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VICIDIAL Agent Disable Display: ||
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Disable Alter Customer Data -<\/B> If set to Y, does not change any of the customer data record when an agent dispositions the call. Default is N||
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Disable Alter Customer Data: ||
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Agent Alter Customer Data Override -<\/B> This option will override whatever the option is in the campaign for altering of customer data. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer data, no matter what the campaign setting is. Default is NOT_ACTIVE||
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Agent Alter Customer Data Override: ||
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############################################################ CLIENT
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@@ -157,6 +163,7 @@ YOU MUST ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL||
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SELECT A PAUSE CODE :||
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ENTER A PAUSE CODE||
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YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE||
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Your session has been disabled||
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############################################################ MANAGER Manual
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@@ -33,6 +33,7 @@
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# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60619-1201 - Added variable filters to close security holes for login form
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# 61128-2255 - Added update for manual dial vicidial_live_agents
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# 70319-1542 - Added agent disabled display function
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#
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require("dbconnect.php");
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@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
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if (!isset($ACTION)) {$ACTION="refresh";}
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if (!isset($client)) {$client="agc";}
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$version = '0.0.10';
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$build = '61128-2255';
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$version = '0.0.11';
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$build = '70319-1542';
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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if ($client == 'vdc')
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{
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$Acount=0;
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$AexternalDEAD=0;
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### see if the agent has a record in the vicidial_live_agents table
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$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$Acount=$row[0];
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# ### find out if external table shows agent should be disabled
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# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
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# if ($DB) {echo "|$stmt|\n";}
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# $rslt=mysql_query($stmt, $link);
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# $row=mysql_fetch_row($rslt);
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# $AexternalDEAD=$row[0];
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if ($auto_dial_level > 0)
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{
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### update the vicidial_live_agents every second with a new random number so it is shown to be alive
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@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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}
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if ($Acount < 1) {$Astatus='DEAD_VLA';}
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if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
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echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
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}
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@@ -126,10 +126,11 @@
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# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70309-1034 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70319-1544 - Added agent disable update customer data function
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#
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$version = '2.0.53';
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$build = '70313-1052';
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$version = '2.0.54';
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$build = '70319-1544';
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require("dbconnect.php");
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@@ -1917,6 +1918,8 @@ if ($ACTION == 'updateLEAD')
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{
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$MT[0]='';
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$row=''; $rowx='';
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$DO_NOT_UPDATE=0;
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$DO_NOT_UPDATE_text='';
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if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
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{
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echo "phone_number $phone_number or lead_id $lead_id is not valid\n";
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@@ -1924,15 +1927,54 @@ if ($ACTION == 'updateLEAD')
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}
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else
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{
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$comments = eregi_replace("\r",'',$comments);
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$comments = eregi_replace("\n",'!N',$comments);
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$comments = eregi_replace("--AMP--",'&',$comments);
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$comments = eregi_replace("--QUES--",'?',$comments);
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$comments = eregi_replace("--POUND--",'#',$comments);
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$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$dac_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $dac_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$disable_alter_custdata = $row[0];
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$i++;
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}
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if (ereg('Y',$disable_alter_custdata))
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{
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$DO_NOT_UPDATE=1;
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$DO_NOT_UPDATE_text=' NOT';
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$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$aco_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $aco_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$alter_custdata_override = $row[0];
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$i++;
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}
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if (ereg('ALLOW_ALTER',$alter_custdata_override))
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{
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$DO_NOT_UPDATE=0;
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$DO_NOT_UPDATE_text='';
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}
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}
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if ($DO_NOT_UPDATE < 1)
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{
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$comments = eregi_replace("\r",'',$comments);
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$comments = eregi_replace("\n",'!N',$comments);
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$comments = eregi_replace("--AMP--",'&',$comments);
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$comments = eregi_replace("--QUES--",'?',$comments);
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$comments = eregi_replace("--POUND--",'#',$comments);
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$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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}
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$random = (rand(1000000, 9999999) + 10000000);
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$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
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@@ -1940,7 +1982,7 @@ if ($ACTION == 'updateLEAD')
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$rslt=mysql_query($stmt, $link);
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}
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echo "Lead $lead_id information has been updated\n";
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echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
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}
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@@ -154,10 +154,11 @@
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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#
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$version = '2.0.125';
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$build = '70316-1406';
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$version = '2.0.126';
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$build = '70319-1446';
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require("dbconnect.php");
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@@ -1027,8 +1028,8 @@ else
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print "<!-- call placed to session_id: $session_id from phone: $SIP_user -->\n";
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable FROM system_settings;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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@@ -1043,6 +1044,7 @@ else
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$queuemetrics_login = $row[3];
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$queuemetrics_pass = $row[4];
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$queuemetrics_log_id = $row[5];
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$vicidial_agent_disable = $row[6];
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$i++;
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}
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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@@ -1576,6 +1578,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var no_delete_sessions = '<? echo $no_delete_sessions ?>';
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var webform_session = '<? echo $webform_sessionname ?>';
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var local_consult_xfers = '<? echo $local_consult_xfers ?>';
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var vicidial_agent_disable = '<? echo $vicidial_agent_disable ?>';
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var CBentry_time = '';
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var CBcallback_time = '';
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var CBuser = '';
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@@ -2034,7 +2037,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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UnixTime = parseInt(UnixTime);
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UnixTimeMS = (UnixTime * 1000);
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t.setTime(UnixTimeMS);
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if (agentcallsstatus == '1')
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if ( (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
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{
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var Astatus_array = check_time_array[2].split("Status: ");
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var AGStatuS = Astatus_array[1];
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@@ -2048,6 +2051,14 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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{
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document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
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}
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if ( (AGStatuS == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
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{
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showDiv('AgenTDisablEBoX');
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}
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if ( (AGStatuS == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
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{
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showDiv('AgenTDisablEBoX');
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}
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}
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var check_conf_array=check_ALL_array[1].split("|");
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var live_conf_calls = check_conf_array[0];
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@@ -4301,7 +4312,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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}
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if (xmlhttp)
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{
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VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
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VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
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"&lead_id=" + document.vicidial_form.lead_id.value +
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"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
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"&phone_number=" + document.vicidial_form.phone_number.value +
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@@ -5311,6 +5322,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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hideDiv('ScriptPanel');
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hideDiv('DispoSelectBox');
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hideDiv('LogouTBox');
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hideDiv('AgenTDisablEBoX');
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hideDiv('CustomerGoneBox');
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hideDiv('NoneInSessionBox');
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hideDiv('WrapupBox');
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@@ -5905,7 +5917,7 @@ echo "</head>\n";
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<span id="AgentMuteSpan"></span> <BR>
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</font></span>
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<span style="position:absolute;left:0px;top:0px;z-index:37;" id="CallBacKsLisTBox">
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<span style="position:absolute;left:0px;top:0px;z-index:38;" id="CallBacKsLisTBox">
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<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> CALLBACKS FOR AGENT <? echo $VD_login ?>:<BR>Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.
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<BR>
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<div class="scroll_callback" id="CallBacKsLisT"></div>
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@@ -5916,7 +5928,7 @@ echo "</head>\n";
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</TD></TR></TABLE>
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</span>
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<span style="position:absolute;left:0px;top:0px;z-index:38;" id="NeWManuaLDiaLBox">
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<span style="position:absolute;left:0px;top:0px;z-index:39;" id="NeWManuaLDiaLBox">
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<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> NEW MANUAL DIAL LEAD FOR <? echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Enter information below for the new lead you wish to call.
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<BR>
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<?
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@@ -6065,23 +6077,28 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
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</TD></TR></TABLE>
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</span>
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<span style="position:absolute;left:0px;top:0px;z-index:29;" id="LogouTBox">
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<span style="position:absolute;left:0px;top:0px;z-index:29;" id="AgenTDisablEBoX">
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<table border=1 bgcolor="#FFFFFF" width=770 height=500><TR><TD align=center>Your session has been disabled<BR><a href="#" onclick="LogouT();return false;">LOGOUT</a><BR><BR><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Go Back</a>
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</TD></TR></TABLE>
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</span>
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<span style="position:absolute;left:0px;top:0px;z-index:30;" id="LogouTBox">
|
||||
<table border=1 bgcolor="#FFFFFF" width=770 height=500><TR><TD align=center><BR><span id="LogouTBoxLink">LOGOUT</span></TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:70px;z-index:30;" id="DispoButtonHideA">
|
||||
<span style="position:absolute;left:0px;top:70px;z-index:31;" id="DispoButtonHideA">
|
||||
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:138px;z-index:31;" id="DispoButtonHideB">
|
||||
<span style="position:absolute;left:0px;top:138px;z-index:32;" id="DispoButtonHideB">
|
||||
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top> </TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:32;" id="DispoButtonHideC">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="DispoButtonHideC">
|
||||
<table border=0 bgcolor="#CCFFCC" width=770 height=47><TR><TD align=center VALIGN=top>Any changes made to the customer information below at this time will not be comitted, You must change customer information before you Hangup the call. </TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="DispoSelectBox">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:34;" id="DispoSelectBox">
|
||||
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> DISPOSITION CALL :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Hangup Again</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()">minimize</a></span><BR>
|
||||
<span id="DispoSelectContent"> End-of-call Disposition Selection </span>
|
||||
<input type=hidden name=DispoSelection><BR>
|
||||
@@ -6094,7 +6111,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
|
||||
</TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:39;" id="PauseCodeSelectBox">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:40;" id="PauseCodeSelectBox">
|
||||
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> SELECT A PAUSE CODE :<BR>
|
||||
<span id="PauseCodeSelectContent"> Pause Code Selection </span>
|
||||
<input type=hidden name=PauseCodeSelection>
|
||||
@@ -6102,7 +6119,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
|
||||
</TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:34;" id="CallBackSelectBox">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="CallBackSelectBox">
|
||||
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> Select a CallBack Date :<span id="CallBackDatE"></span><BR>
|
||||
<input type=hidden name=CallBackDatESelectioN>
|
||||
<input type=hidden name=CallBackTimESelectioN>
|
||||
@@ -6145,7 +6162,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
|
||||
</TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="CloserSelectBox">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="CloserSelectBox">
|
||||
<table border=1 bgcolor="#CCFFCC" width=770 height=460><TR><TD align=center VALIGN=top> CLOSER INBOUND GROUP SELECTION <BR>
|
||||
<span id="CloserSelectContent"> Closer Inbound Group Selection </span>
|
||||
<input type=hidden name=CloserSelectList><BR>
|
||||
@@ -6156,7 +6173,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
|
||||
</TD></TR></TABLE>
|
||||
</span>
|
||||
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="NothingBox">
|
||||
<span style="position:absolute;left:0px;top:0px;z-index:37;" id="NothingBox">
|
||||
<BUTTON Type=button name="inert_button"><img src="./images/blank.gif"></BUTTON>
|
||||
<span id="DiaLLeaDPrevieWHide">Channel</span>
|
||||
<span id="DiaLDiaLAltPhonEHide">Channel</span>
|
||||
|
||||
@@ -572,7 +572,10 @@ if (isset($_GET["queuemetrics_eq_prepend"])) {$queuemetrics_eq_prepend=$_GET["
|
||||
elseif (isset($_POST["queuemetrics_eq_prepend"])) {$queuemetrics_eq_prepend=$_POST["queuemetrics_eq_prepend"];}
|
||||
if (isset($_GET["vicidial_agent_disable"])) {$vicidial_agent_disable=$_GET["vicidial_agent_disable"];}
|
||||
elseif (isset($_POST["vicidial_agent_disable"])) {$vicidial_agent_disable=$_POST["vicidial_agent_disable"];}
|
||||
|
||||
if (isset($_GET["disable_alter_custdata"])) {$disable_alter_custdata=$_GET["disable_alter_custdata"];}
|
||||
elseif (isset($_POST["disable_alter_custdata"])) {$disable_alter_custdata=$_POST["disable_alter_custdata"];}
|
||||
if (isset($_GET["alter_custdata_override"])) {$alter_custdata_override=$_GET["alter_custdata_override"];}
|
||||
elseif (isset($_POST["alter_custdata_override"])) {$alter_custdata_override=$_POST["alter_custdata_override"];}
|
||||
|
||||
if (isset($script_id)) {$script_id= strtoupper($script_id);}
|
||||
if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
|
||||
@@ -720,6 +723,7 @@ $vicidial_balance_active = ereg_replace("[^NY]","",$vicidial_balance_active);
|
||||
$vd_server_logs = ereg_replace("[^NY]","",$vd_server_logs);
|
||||
$agent_pause_codes_active = ereg_replace("[^NY]","",$agent_pause_codes_active);
|
||||
$campaign_stats_refresh = ereg_replace("[^NY]","",$campaign_stats_refresh);
|
||||
$disable_alter_custdata = ereg_replace("[^NY]","",$disable_alter_custdata);
|
||||
|
||||
### ALPHA-NUMERIC ONLY ###
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
@@ -809,6 +813,7 @@ $auto_alt_dial = ereg_replace("[^-\_0-9a-zA-Z]","",$auto_alt_dial);
|
||||
$dial_status = ereg_replace("[^-\_0-9a-zA-Z]","",$dial_status);
|
||||
$queuemetrics_eq_prepend = ereg_replace("[^-\_0-9a-zA-Z]","",$queuemetrics_eq_prepend);
|
||||
$vicidial_agent_disable = ereg_replace("[^-\_0-9a-zA-Z]","",$vicidial_agent_disable);
|
||||
$alter_custdata_override = ereg_replace("[^-\_0-9a-zA-Z]","",$alter_custdata_override);
|
||||
|
||||
### ALPHA-NUMERIC and spaces
|
||||
$lead_order = ereg_replace("[^ 0-9a-zA-Z]","",$lead_order);
|
||||
@@ -972,12 +977,13 @@ $lead_filter_sql = ereg_replace(";","",$lead_filter_sql);
|
||||
# 70223-0957 - Added queuemetrics_eq_prepend for custom ENTERQUEUE prepending of a field
|
||||
# 70302-1111 - Fixed small bug in dialable leads calculation
|
||||
# 70314-1133 - Added insert selection on script forms
|
||||
#
|
||||
# 70319-1423 - Added Alter Customer Data and agent disable display functions
|
||||
#
|
||||
|
||||
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
|
||||
|
||||
$admin_version = '2.0.91';
|
||||
$build = '70314-1133';
|
||||
$admin_version = '2.0.92';
|
||||
$build = '70319-1423';
|
||||
|
||||
$STARTtime = date("U");
|
||||
$SQLdate = date("Y-m-d H:i:s");
|
||||
@@ -1541,6 +1547,11 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
|
||||
<BR>
|
||||
<B>VICIDIAL Recording Override -</B> This option will override whatever the option is in the campaign for recording. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and recude system load.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_users-alter_custdata_override">
|
||||
<BR>
|
||||
<B>Agent Alter Customer Data Override -</B> This option will override whatever the option is in the campaign for altering of customer data. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer data, no matter what the campaign setting is. Default is NOT_ACTIVE.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_users-alter_agent_interface_options">
|
||||
<BR>
|
||||
@@ -1921,6 +1932,11 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
|
||||
<BR>
|
||||
<B>Agent Pause Codes Active -</B> Allows agents to select a pause code when they click on the PAUSE button in vicidial.php. Pause codes are definable per campaign at the bottom of the campaign view detail screen and they are stored in the vicidial_agent_log table. Default is N.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_campaigns-disable_alter_custdata">
|
||||
<BR>
|
||||
<B>Disable Alter Customer Data -</B> If set to Y, does not change any of the customer data record when an agent dispositions the call. Default is N.
|
||||
|
||||
|
||||
|
||||
<BR><BR><BR><BR>
|
||||
@@ -4727,7 +4743,7 @@ if ($ADD=="4A")
|
||||
{
|
||||
echo "<br><B>USER MODIFIED - ADMIN: $user</B>\n";
|
||||
|
||||
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',delete_users='$delete_users',delete_user_groups='$delete_user_groups',delete_lists='$delete_lists',delete_campaigns='$delete_campaigns',delete_ingroups='$delete_ingroups',delete_remote_agents='$delete_remote_agents',load_leads='$load_leads',campaign_detail='$campaign_detail',ast_admin_access='$ast_admin_access',ast_delete_phones='$ast_delete_phones',delete_scripts='$delete_scripts',modify_leads='$modify_leads',hotkeys_active='$hotkeys_active',change_agent_campaign='$change_agent_campaign',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',delete_filters='$delete_filters',alter_agent_interface_options='$alter_agent_interface_options',closer_default_blended='$closer_default_blended',delete_call_times='$delete_call_times',modify_call_times='$modify_call_times',modify_users='$modify_users',modify_campaigns='$modify_campaigns',modify_lists='$modify_lists',modify_scripts='$modify_scripts',modify_filters='$modify_filters',modify_ingroups='$modify_ingroups',modify_usergroups='$modify_usergroups',modify_remoteagents='$modify_remoteagents',modify_servers='$modify_servers',view_reports='$view_reports',vicidial_recording_override='$vicidial_recording_override' where user='$user';";
|
||||
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',delete_users='$delete_users',delete_user_groups='$delete_user_groups',delete_lists='$delete_lists',delete_campaigns='$delete_campaigns',delete_ingroups='$delete_ingroups',delete_remote_agents='$delete_remote_agents',load_leads='$load_leads',campaign_detail='$campaign_detail',ast_admin_access='$ast_admin_access',ast_delete_phones='$ast_delete_phones',delete_scripts='$delete_scripts',modify_leads='$modify_leads',hotkeys_active='$hotkeys_active',change_agent_campaign='$change_agent_campaign',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',delete_filters='$delete_filters',alter_agent_interface_options='$alter_agent_interface_options',closer_default_blended='$closer_default_blended',delete_call_times='$delete_call_times',modify_call_times='$modify_call_times',modify_users='$modify_users',modify_campaigns='$modify_campaigns',modify_lists='$modify_lists',modify_scripts='$modify_scripts',modify_filters='$modify_filters',modify_ingroups='$modify_ingroups',modify_usergroups='$modify_usergroups',modify_remoteagents='$modify_remoteagents',modify_servers='$modify_servers',view_reports='$view_reports',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override' where user='$user';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
|
||||
@@ -4769,7 +4785,7 @@ if ($ADD=="4B")
|
||||
{
|
||||
echo "<br><B>USER MODIFIED - ADMIN: $user</B>\n";
|
||||
|
||||
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',hotkeys_active='$hotkeys_active',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',closer_default_blended='$closer_default_blended',vicidial_recording_override='$vicidial_recording_override' where user='$user';";
|
||||
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',hotkeys_active='$hotkeys_active',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',closer_default_blended='$closer_default_blended',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override' where user='$user';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### LOG CHANGES TO LOG FILE ###
|
||||
@@ -4879,7 +4895,7 @@ if ($ADD==41)
|
||||
}
|
||||
}
|
||||
}
|
||||
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh' where campaign_id='$campaign_id';";
|
||||
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata' where campaign_id='$campaign_id';";
|
||||
$rslt=mysql_query($stmtA, $link);
|
||||
|
||||
if ($reset_hopper == 'Y')
|
||||
@@ -5758,7 +5774,7 @@ if ($ADD==411111111111111)
|
||||
|
||||
echo "<br>VICIDIAL SYSTEM SETTINGS MODIFIED\n";
|
||||
|
||||
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend';";
|
||||
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### LOG CHANGES TO LOG FILE ###
|
||||
@@ -7025,6 +7041,7 @@ if ($ADD==3)
|
||||
$modify_servers = $row[42];
|
||||
$view_reports = $row[43];
|
||||
$vicidial_recording_override = $row[44];
|
||||
$alter_custdata_override = $row[45];
|
||||
|
||||
if ( ($user_level >= $LOGuser_level) and ($LOGuser_level < 9) )
|
||||
{
|
||||
@@ -7086,6 +7103,7 @@ if ($ADD==3)
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Vicidial Transfers: </td><td align=left><select size=1 name=vicidial_transfers><option>0</option><option>1</option><option SELECTED>$vicidial_transfers</option></select>$NWB#vicidial_users-vicidial_transfers$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Closer Default Blended: </td><td align=left><select size=1 name=closer_default_blended><option>0</option><option>1</option><option SELECTED>$closer_default_blended</option></select>$NWB#vicidial_users-closer_default_blended$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>VICIDIAL Recording Override: </td><td align=left><select size=1 name=vicidial_recording_override><option>DISABLED</option><option>NEVER</option><option>ONDEMAND</option><option>ALLCALLS</option><option>ALLFORCE</option><option SELECTED>$vicidial_recording_override</option></select>$NWB#vicidial_users-vicidial_recording_override$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Alter Customer Data Override: </td><td align=left><select size=1 name=alter_custdata_override><option>NOT_ACTIVE</option><option>ALLOW_ALTER</option><option SELECTED>$alter_custdata_override</option></select>$NWB#vicidial_users-alter_custdata_override$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Inbound Groups: </td><td align=left>\n";
|
||||
echo "$groups_list";
|
||||
echo "$NWB#vicidial_users-closer_campaigns$NWE</td></tr>\n";
|
||||
@@ -7228,6 +7246,7 @@ if ($ADD==31)
|
||||
$campaign_stats_refresh = $row[59];
|
||||
$campaign_logindate = $row[60];
|
||||
$dial_statuses = $row[61];
|
||||
$disable_alter_custdata = $row[62];
|
||||
|
||||
echo "<br>MODIFY A CAMPAIGNS RECORD: $row[0] - <a href=\"$PHP_SELF?ADD=34&campaign_id=$campaign_id\">Basic View</a>";
|
||||
echo " | Detail View</a> | ";
|
||||
@@ -7435,6 +7454,9 @@ if ($ADD==31)
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Campaign Stats Refresh: </td><td align=left><select size=1 name=campaign_stats_refresh><option>Y</option><option>N</option><option SELECTED>$campaign_stats_refresh</option></select>$NWB#vicidial_campaigns-campaign_stats_refresh$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>Disable Alter Customer Data: </td><td align=left><select size=1 name=disable_alter_custdata><option>Y</option><option>N</option><option SELECTED>$disable_alter_custdata</option></select>$NWB#vicidial_campaigns-disable_alter_custdata$NWE</td></tr>\n";
|
||||
|
||||
|
||||
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $campaign_id))
|
||||
{
|
||||
@@ -9426,7 +9448,7 @@ if ($ADD==311111111111111)
|
||||
echo "<TABLE><TR><TD>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
||||
|
||||
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend from system_settings;";
|
||||
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable from system_settings;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$version = $row[0];
|
||||
@@ -9441,6 +9463,7 @@ if ($ADD==311111111111111)
|
||||
$queuemetrics_url = $row[9];
|
||||
$queuemetrics_log_id = $row[10];
|
||||
$queuemetrics_eq_prepend = $row[11];
|
||||
$vicidial_agent_disable = $row[12];
|
||||
|
||||
echo "<br>MODIFY VICIDIAL SYSTEM SETTINGS<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=ADD value=411111111111111>\n";
|
||||
@@ -9467,6 +9490,13 @@ if ($ADD==311111111111111)
|
||||
echo "<option value=\"security_phrase\">security_phrase</option>\n";
|
||||
echo "<option selected value=\"$queuemetrics_eq_prepend\">$queuemetrics_eq_prepend</option>\n";
|
||||
echo "</select>$NWB#settings-queuemetrics_eq_prepend$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>VICIDIAL Agent Disable Display: </td><td align=left><select size=1 name=vicidial_agent_disable>\n";
|
||||
echo "<option value=\"NOT_ACTIVE\">NOT_ACTIVE</option>\n";
|
||||
echo "<option value=\"LIVE_AGENT\">LIVE_AGENT</option>\n";
|
||||
echo "<option value=\"EXTERNAL\">EXTERNAL</option>\n";
|
||||
echo "<option value=\"ALL\">ALL</option>\n";
|
||||
echo "<option selected value=\"$vicidial_agent_disable\">$vicidial_agent_disable</option>\n";
|
||||
echo "</select>$NWB#settings-vicidial_agent_disable$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=submit VALUE=SUBMIT></td></tr>\n";
|
||||
echo "</TABLE></center>\n";
|
||||
|
||||
Reference in New Issue
Block a user