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Added ability to modify scheduled callback dates and comments in the Admin Modify Lead screen

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git-svn-id: svn://192.168.202.10@1557 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-11-28 00:48:31 +00:00
parent a18d030ce0
commit ad35570336
3 changed files with 192 additions and 6 deletions
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agc_2-X/trunk/UPGRADE
+3
View File
@@ -399,6 +399,9 @@ OTHER CHANGES:
in agent using the Agent API. Feature must be enabled in the Campaign
Detail settings.
91. Added ability to modify scheduled callback dates and comments in the Admin
Modify Lead screen.
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+1
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@@ -484,6 +484,7 @@ Manual Dial API||
This option allows you to set the Agent API to make either one call at a time, STANDARD, or the ability to queue up manual dial calls and have them dial automatically once the agent goes on pause or is available to take their next call with the option to disable the automatic dialing of these calls, QUEUE, or QUEUE_AND_AUTOCALL which is the same as QUEUE but without the option to disable the automatic dialing of these calls. If an agent has more than one call queued up for them they will see the count of how many manual dial calls are in queue right below the Pause button, or Dial Next Number button. We suggest that if QUEUE is used that you send API actions using the preview=YES option so you are not repeatedly dialing calls for the agent without notice. Also, if using QUEUE and heavily using manual dial calls in a non MANUAL dial method, we would recommend setting the Agent Pause After Each Call option to Y. Default is STANDARD||
Manual Call Time Check||
If this option is enabled, it will check all manual dial calls to make sure they are within the call time settings set for the campaign. Default is DISABLED||
If you want to change this lead to a scheduled callback, first change the Disposition to CBHOLD, then submit and you will be able to set the callback date and time||
AST_LISTS_campaign_stats.php
agc_2-X/trunk/www/vicidial/admin_modify_lead.php
+188 -6
View File
@@ -39,6 +39,7 @@
# 100703-1122 - Added custom fields display/edit
# 100712-1416 - Added entry_list_id field to vicidial_list to preserve link to custom fields if any
# 100924-1431 - Added Called Count display
# 101127-1610 - Added ability to set a scheduled callback date and time
#
require("dbconnect.php");
@@ -128,6 +129,8 @@ if (isset($_GET["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_GET["CBchangeU
elseif (isset($_POST["CBchangeUSERtoUSER"])) {$CBchangeUSERtoUSER=$_POST["CBchangeUSERtoUSER"];}
if (isset($_GET["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_GET["CBchangeANYtoUSER"];}
elseif (isset($_POST["CBchangeANYtoUSER"])) {$CBchangeANYtoUSER=$_POST["CBchangeANYtoUSER"];}
if (isset($_GET["CBchangeDATE"])) {$CBchangeDATE=$_GET["CBchangeDATE"];}
elseif (isset($_POST["CBchangeDATE"])) {$CBchangeDATE=$_POST["CBchangeDATE"];}
if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
if (isset($_GET["CBuser"])) {$CBuser=$_GET["CBuser"];}
@@ -140,6 +143,10 @@ if (isset($_GET["modify_agent_logs"])) {$modify_agent_logs=$_GET["modify_agent
elseif (isset($_POST["modify_agent_logs"])) {$modify_agent_logs=$_POST["modify_agent_logs"];}
if (isset($_GET["add_closer_record"])) {$add_closer_record=$_GET["add_closer_record"];}
elseif (isset($_POST["add_closer_record"])) {$add_closer_record=$_POST["add_closer_record"];}
if (isset($_POST["appointment_date"])) {$appointment_date=$_POST["appointment_date"];}
elseif (isset($_GET["appointment_date"])) {$appointment_date=$_GET["appointment_date"];}
if (isset($_POST["appointment_time"])) {$appointment_time=$_POST["appointment_time"];}
elseif (isset($_GET["appointment_time"])) {$appointment_time=$_GET["appointment_time"];}
$PHP_AUTH_USER = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_PW);
@@ -277,6 +284,8 @@ if (strlen($row[18])>0) {$label_comments = $row[18];}
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<title>ADMINISTRATION: Lead record modification</title>
<script language="JavaScript" src="calendar_db.js"></script>
<link rel="stylesheet" href="calendar.css">
</head>
<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
<CENTER><FONT FACE="Courier" COLOR=BLACK SIZE=3>
@@ -291,6 +300,7 @@ if ($end_call > 0)
$rslt=mysql_query($stmt, $link);
echo "information modified<BR><BR>\n";
echo "<a href=\"$PHP_SELF?lead_id=$lead_id&DB=$DB\">Go back to the lead modification page</a><BR><BR>\n";
echo "<form><input type=button value=\"Close This Window\" onClick=\"javascript:window.close();\"></form>\n";
### LOG INSERTION Admin Log Table ###
@@ -320,6 +330,31 @@ if ($end_call > 0)
echo "<BR>vicidial_callback record inactivated: $lead_id<BR>\n";
}
if ( ($dispo != $status) and ($status == 'CBHOLD') )
{
### find any vicidial_callback records for this lead
$stmt="select callback_id from vicidial_callbacks where lead_id='" . mysql_real_escape_string($lead_id) . "' and status IN('ACTIVE','LIVE') order by callback_id desc LIMIT 1;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$CBM_to_print = mysql_num_rows($rslt);
if ($CBM_to_print > 0)
{
$rowx=mysql_fetch_row($rslt);
$callback_id = $rowx[0];
}
else
{
$tomorrow = date("Y-m-d", mktime(date("H"),date("i"),date("s"),date("m"),date("d")+1,date("Y")));
$stmt="INSERT INTO vicidial_callbacks SET lead_id='" . mysql_real_escape_string($lead_id) . "',recipient='ANYONE',status='ACTIVE',user='$PHP_AUTH_USER',user_group='ADMIN',list_id='" . mysql_real_escape_string($list_id) . "',callback_time='$tomorrow 12:00:00',entry_time='$NOW_TIME',comments='',campaign_id='" . mysql_real_escape_string($campaign_id) . "';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
echo "<BR>Scheduled Callback added: $lead_id - $phone_number<BR>\n";
}
}
if ( ($dispo != $status) and ($status == 'DNC') )
{
### add lead to the internal DNC list
@@ -368,7 +403,7 @@ else
if ($CBchangeUSERtoANY == 'YES')
{
### inactivate vicidial_callbacks record for this lead
### set vicidial_callbacks record to an ANYONE callback for this lead
$stmt="UPDATE vicidial_callbacks set recipient='ANYONE' where callback_id='" . mysql_real_escape_string($callback_id) . "';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
@@ -377,7 +412,7 @@ else
}
if ($CBchangeUSERtoUSER == 'YES')
{
### inactivate vicidial_callbacks record for this lead
### set vicidial_callbacks record to a different USERONLY callback record for this lead
$stmt="UPDATE vicidial_callbacks set user='" . mysql_real_escape_string($CBuser) . "' where callback_id='" . mysql_real_escape_string($callback_id) . "';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
@@ -386,7 +421,7 @@ else
}
if ($CBchangeANYtoUSER == 'YES')
{
### inactivate vicidial_callbacks record for this lead
### set vicidial_callbacks record to an USERONLY callback for this lead
$stmt="UPDATE vicidial_callbacks set user='" . mysql_real_escape_string($CBuser) . "',recipient='USERONLY' where callback_id='" . mysql_real_escape_string($callback_id) . "';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
@@ -394,7 +429,25 @@ else
echo "<BR>vicidial_callback record changed to USERONLY, user: $CBuser<BR>\n";
}
if ($CBchangeDATE == 'YES')
{
### change date/time of vicidial_callbacks record for this lead
$stmt="UPDATE vicidial_callbacks set callback_time='" . mysql_real_escape_string($appointment_date) . " " . mysql_real_escape_string($appointment_time) . "',comments='" . mysql_real_escape_string($comments) . "' where callback_id='" . mysql_real_escape_string($callback_id) . "';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
echo "<BR>vicidial_callback record changed to $appointment_date $appointment_time<BR>\n";
}
$stmt="SELECT count(*) from vicidial_list where lead_id='" . mysql_real_escape_string($lead_id) . "'";
$rslt=mysql_query($stmt, $link);
@@ -647,6 +700,7 @@ else
$CAMPstatuses_to_print = mysql_num_rows($rslt);
$o=0;
$CBhold_set=0;
while ($CAMPstatuses_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
@@ -654,11 +708,16 @@ else
{$statuses_list .= "<option SELECTED value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n"; $DS++;}
else
{$statuses_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";}
if ($rowx[0] == 'CBHOLD') {$CBhold_set++;}
$o++;
}
if ($dispo == 'CBHOLD') {$CBhold_set++;}
if ($DS < 1) {$statuses_list .= "<option SELECTED value=\"$dispo\">$dispo</option>\n";}
if ($DS < 1)
{$statuses_list .= "<option SELECTED value=\"$dispo\">$dispo</option>\n";}
if ($CBhold_set < 1)
{$statuses_list .= "<option value=\"CBHOLD\">CBHOLD - Scheduled Callback</option>\n";}
echo "$statuses_list";
echo "</select> <i>(with $list_campaign statuses)</i></td></tr>\n";
@@ -673,6 +732,8 @@ else
echo "</table></form>\n";
echo "<BR><BR><BR>\n";
echo "<TABLE BGCOLOR=#B6D3FC WIDTH=750><TR><TD>\n";
echo "Callback Details:<BR><CENTER>\n";
if ( ($dispo == 'CALLBK') or ($dispo == 'CBHOLD') )
{
### find any vicidial_callback records for this lead
@@ -711,13 +772,134 @@ else
echo "New Callback Owner UserID: <input type=text name=CBuser size=8 maxlength=10 value=\"$rowx[8]\"> \n";
echo "<input type=submit name=submit value=\"CHANGE TO USERONLY CALLBACK\"></form><BR>\n";
}
$appointment_datetimeARRAY = explode(" ",$rowx[6]);
$appointment_date = $appointment_datetimeARRAY[0];
$appointment_timeARRAY = explode(":",$appointment_datetimeARRAY[1]);
$appointment_hour = $appointment_timeARRAY[0];
$appointment_min = $appointment_timeARRAY[1];
?>
<FORM METHOD=POST NAME=vsn ID=vsn ACTION="<?php echo $PHP_SELF ?>">
<BR>Change Scheduled Callback Date:<BR>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=2 WIDTH=700>
<TR><TD COLSPAN=2 ALIGN=CENTER>
<input type=hidden name=DB id=DB value=<?php echo $DB ?>>
<input type=hidden name=CBchangeDATE value="YES">
<input type=hidden name=lead_id id=lead_id value="<?php echo $lead_id ?>">
<input type=hidden name=callback_id value="<?php echo $rowx[0] ?>">
<TR BGCOLOR="#E6E6E6">
<TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA">CallBack Date/Time: </TD><TD ALIGN=LEFT><input type=text name=appointment_date id=appointment_date size=10 maxlength=10 value="<?php echo $appointment_date ?>">
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vsn',
// input name
'controlname': 'appointment_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
&nbsp; &nbsp;
<input type=hidden name=appointment_time id=appointment_time value="<?php echo $appointment_time ?>">
<SELECT name=appointment_hour id=appointment_hour>
<option>00</option>
<option>01</option>
<option>02</option>
<option>03</option>
<option>04</option>
<option>05</option>
<option>06</option>
<option>07</option>
<option>08</option>
<option>09</option>
<option>10</option>
<option>11</option>
<option>12</option>
<option>13</option>
<option>14</option>
<option>15</option>
<option>16</option>
<option>17</option>
<option>18</option>
<option>19</option>
<option>20</option>
<option>21</option>
<option>22</option>
<option>23</option>
<OPTION value="<?php echo $appointment_hour ?>" selected><?php echo $appointment_hour ?></OPTION>
</SELECT>:
<SELECT name=appointment_min id=appointment_min>
<option>00</option>
<option>05</option>
<option>10</option>
<option>15</option>
<option>20</option>
<option>25</option>
<option>30</option>
<option>35</option>
<option>40</option>
<option>45</option>
<option>50</option>
<option>55</option>
<OPTION value="<?php echo $appointment_min ?>" selected><?php echo $appointment_min ?></OPTION>
</SELECT>
</TD>
</TR>
<TR BGCOLOR="#E6E6E6">
<TD align=center colspan=2>
Comments:
<TEXTAREA name=comments ROWS=3 COLS=65><?php echo $rowx[10] ?></TEXTAREA>
</TD>
</TR>
<TR BGCOLOR="#E6E6E6">
<TD align=center colspan=2>
<SCRIPT LANGUAGE="JavaScript">
function submit_form()
{
var appointment_hourFORM = document.getElementById('appointment_hour');
var appointment_hourVALUE = appointment_hourFORM[appointment_hourFORM.selectedIndex].text;
var appointment_minFORM = document.getElementById('appointment_min');
var appointment_minVALUE = appointment_minFORM[appointment_minFORM.selectedIndex].text;
document.vsn.appointment_time.value = appointment_hourVALUE + ":" + appointment_minVALUE + ":00";
document.vsn.submit();
}
</SCRIPT>
<input type=button value="SUBMIT" name=smt id=smt onClick="submit_form()">
</TD>
</TR>
</TABLE>
</FORM>
<?php
}
else
{
echo "<BR>No Callback records found<BR>\n";
}
}
}
else
{
echo "<BR>If you want to change this lead to a scheduled callback, first change the Disposition to CBHOLD, then submit and you will be able to set the callback date and time.<BR>\n";
}
echo "</TD></TR></TABLE>\n";
echo "<br><br>\n";