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@@ -327,10 +327,11 @@
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# 101207-1621 - Added scroll to the top after in-group, pause code, etc... selections, and added focus blur to several functions
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# 101208-1210 - Fixed focus/blur coding to work after Dispo
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# 101216-1758 - Added the ability to hide fields if the label is set to ---HIDE--- in System Settings
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# 101227-1645 - Added dialplan off toggle options, and settings and code changes for top bar webphone
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#
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$version = '2.4-304';
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$build = '101216-1758';
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$version = '2.4-305';
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$build = '101227-1645';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=69;
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$one_mysql_log=0;
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@@ -444,54 +445,57 @@ if ($qm_conf_ct > 0)
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##### DEFINABLE SETTINGS AND OPTIONS
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###########################################
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# set defaults for hard-coded variables
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$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
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$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
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$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
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$campaign_login_list = '1'; # show drop-down list of campaigns at login
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$manual_dial_preview = '1'; # allow preview lead option when manual dial
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$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
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$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
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$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
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$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
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$callholdstatus = '1'; # set to 1 to show calls on hold count
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$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
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$campagentstatctmax = '3'; # Number of seconds for campaign call and agent stats
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$show_campname_pulldown = '1'; # set to 1 to show campaign name on login pulldown
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$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
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$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
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$clientDST = '1'; # set to 1 to check for DST on server for agent time
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$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout
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$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
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$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DIAL link for Dial Presets
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$LogiNAJAX = '1'; # set to 1 to do lookups on campaigns for login
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$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
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$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Hangup Customer
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$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
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$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
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$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
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$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
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$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
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$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen
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$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
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$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
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$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
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$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
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$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
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$webphone_width = 460; # set the webphone frame width
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$webphone_height = 500; # set the webphone frame height
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$webphone_pad = 0; # set the table cellpadding for the webphone
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$webphone_location = 'right'; # set the location on the agent screen 'right' or 'bar'
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$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
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$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
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$FORM_COLOR = '#EFEFEF';
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$SIDEBAR_COLOR = '#F6F6F6';
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# if options file exists, use the override values for the above variables
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# see the options-example.php file for more information
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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else
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{
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$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
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$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
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$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
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$campaign_login_list = '1'; # show drop-down list of campaigns at login
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$manual_dial_preview = '1'; # allow preview lead option when manual dial
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$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
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$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
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$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
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$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
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$callholdstatus = '1'; # set to 1 to show calls on hold count
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$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
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$campagentstatctmax = '3'; # Number of seconds for campaign call and agent stats
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$show_campname_pulldown = '1'; # set to 1 to show campaign name on login pulldown
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$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
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$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
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$clientDST = '1'; # set to 1 to check for DST on server for agent time
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$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout
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$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
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$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DIAL link for Dial Presets
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$LogiNAJAX = '1'; # set to 1 to do lookups on campaigns for login
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$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
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$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Hangup Customer
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$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
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$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
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$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
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$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
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$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
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$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen
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$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
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$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
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$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
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$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
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$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
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$webphone_width = 460; # set the webphone frame width
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$webphone_height = 500; # set the webphone frame height
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$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
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$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
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$FORM_COLOR = '#EFEFEF';
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$SIDEBAR_COLOR = '#F6F6F6';
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}
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### BEGIN find any custom field labels ###
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$label_title = 'Title';
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@@ -2236,7 +2240,9 @@ else
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}
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$webphone_options='INITIAL_LOAD';
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if ($webphone_dialpad == 'Y') {$webphone_options .= "--DIALPAD_Y";}
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if ($webphone_dialpad == 'N') {$webphone_options .= "--DIALPAD_N";}
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if ($webphone_dialpad == 'TOGGLE') {$webphone_options .= "--DIALPAD_TOGGLE";}
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if ($webphone_dialpad == 'TOGGLE_OFF') {$webphone_options .= "--DIALPAD_OFF_TOGGLE";}
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### base64 encode variables
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$b64_phone_login = base64_encode($extension);
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@@ -2250,7 +2256,14 @@ else
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$b64_system_key = base64_encode($system_key);
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$WebPhonEurl = "$webphone_url?phone_login=$b64_phone_login&phone_login=$b64_phone_login&phone_pass=$b64_phone_pass&server_ip=$b64_server_ip&callerid=$b64_callerid&protocol=$b64_protocol&codecs=$b64_codecs&options=$b64_options&system_key=$b64_system_key";
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$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . ";height:" . $webphone_height . ";background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "\" height=\"" . $webphone_height . "\"> </iframe>";
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if ($webphone_location == 'bar')
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{
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$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . ";height:" . $webphone_height . ";background-color:transparent;z-index:17;\" scrolling=\"no\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "\" height=\"" . $webphone_height . "\"> </iframe>";
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}
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else
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{
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$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . ";height:" . $webphone_height . ";background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "\" height=\"" . $webphone_height . "\"> </iframe>";
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}
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}
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##### grab the campaign_weight and number of calls today on that campaign for the agent
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@@ -2553,6 +2566,7 @@ $MASTERwidth=($BROWSER_WIDTH - 340);
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$MASTERheight=($BROWSER_HEIGHT - 200);
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if ($MASTERwidth < 430) {$MASTERwidth = '430';}
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if ($MASTERheight < 300) {$MASTERheight = '300';}
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if ($webphone_location == 'bar') {$MASTERwidth = ($MASTERwidth + $webphone_height);}
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$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
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$SBwidth = ($MASTERwidth + 331); # 761 - SideBar starting point
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@@ -2581,6 +2595,15 @@ $CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume co
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$SSheight = ($MASTERheight + 31); # 331 - script content
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$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
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$BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span
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$SCheight = 49; # 49 - seconds on call display
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$SFheight = 65; # 65 - height of the script and form contents
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$SRheight = 69; # 69 - height of the script and form refrech links
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if ($webphone_location == 'bar')
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{
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$SCheight = ($SCheight + $webphone_height);
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# $SFheight = ($SFheight + $webphone_height);
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$SRheight = ($SRheight + $webphone_height);
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}
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$AVTheight = '0';
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if ($is_webphone) {$AVTheight = '20';}
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@@ -11459,7 +11482,14 @@ $zi=2;
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<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
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<span style="position:absolute;left:0px;top:46px;z-index:<?php $zi++; echo $zi ?>;" id="MainPanel">
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<TABLE border=0 BGCOLOR="<?php echo $MAIN_COLOR ?>" width=<?php echo $MNwidth ?> id="MainTable">
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<TR><TD colspan=3><font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
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<TR><TD colspan=3>
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<?php
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if ($webphone_location == 'bar')
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{
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echo "<img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";
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}
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?>
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<font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
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<tr><td colspan=3><span id="busycallsdebug"></span></td></tr>
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<tr><td width=150 align=left valign=top>
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<font class="body_text"><center>
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@@ -11743,7 +11773,7 @@ $zi=2;
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<span style="position:absolute;left:<?php echo $HKwidth ?>px;top:<?php echo $HKheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><IMG SRC="./images/vdc_XB_hotkeysactive_OFF.gif" border=0 alt="HOT KEYS INACTIVE"></a></span>
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<?php } ?>
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<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:49px;z-index:<?php $zi++; echo $zi ?>;" id="SecondSspan"><font class="body_text"> seconds:
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<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SCheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="SecondSspan"><font class="body_text"> seconds:
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<span id="SecondSDISP"> </span>
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</font></span>
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@@ -11784,8 +11814,19 @@ if ($view_calls_in_queue > 0)
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<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:<?php echo $AVTheight ?>px;height:500;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentViewSpan"><TABLE CELLPADDING=0 CELLSPACING=0 BORDER=0><TR><TD width=5 ROWSPAN=2> </TD><TD ALIGN=CENTER><font class="body_text">
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Other Agents Status: </font></TD></TR><TR><TD ALIGN=CENTER><span id="AgentViewStatus"> </span></TD></TR></TABLE></span>
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<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:15px;height:500;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="webphoneSpan"><TABLE CELLPADDING=0 CELLSPACING=0 BORDER=0><TR><TD width=5 ROWSPAN=2> </TD><TD ALIGN=CENTER><font class="body_text">
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Web Phone: </font></TD></TR><TR><TD ALIGN=CENTER><span id="webphonecontent"><?php echo $webphone_content ?></span></TD></TR></TABLE></span>
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<?php
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$zi++;
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if ($webphone_location == 'bar')
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{
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echo "<span style=\"position:absolute;left:0px;top:46px;height:$webphone_height;width=$webphone_width;overflow:hidden;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><span id=\"webphonecontent\" style=\"overflow:hidden;\">$webphone_content</span></span>\n";
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}
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else
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{
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echo "<span style=\"position:absolute;left:" . $SBwidth . "px;top:15px;height:500;overflow:scroll;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><TABLE CELLPADDING=$webphone_pad CELLSPACING=0 BORDER=0><TR><TD width=5 ROWSPAN=2> </TD><TD ALIGN=CENTER><font class=\"body_text\">
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Web Phone: </font></TD></TR><TR><TD ALIGN=CENTER><span id=\"webphonecontent\">$webphone_content</span></TD></TR></TABLE></span>\n";
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}
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?>
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<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentViewLinkSpan"><TABLE CELLPADDING=0 CELLSPACING=0 BORDER=0 WIDTH=91><TR><TD ALIGN=RIGHT><font class="body_small"><span id="AgentViewLink"><a href="#" onclick="AgentsViewOpen('AgentViewSpan','open');return false;">Agents View +</a></span></font></TD></TR></TABLE></span>
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@@ -11811,19 +11852,27 @@ if ($agent_display_dialable_leads > 0)
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<span style="position:absolute;left:<?php echo $MUwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentMuteSpan"></span>
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<span style="position:absolute;left:154px;top:65px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptPanel">
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<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptPanel">
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<?php
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if ($webphone_location == 'bar')
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{echo "<img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<TABLE border=0 bgcolor="<?php echo $SCRIPT_COLOR ?>" width=<?php echo $SSwidth ?> height=<?php echo $SSheight ?>><TR><TD align=left valign=top><font class="sb_text"><div class="noscroll_script" id="ScriptContents">AGENT SCRIPT</div></font></TD></TR></TABLE>
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</span>
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<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:69px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptRefresH">
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<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptRefresH">
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<a href="#" onclick="RefresHScript()"><font class="body_small">refresh</font></a>
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</span>
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<span style="position:absolute;left:154px;top:65px;z-index:<?php $zi++; echo $zi ?>;" id="FormPanel">
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<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormPanel">
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<?php
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if ($webphone_location == 'bar')
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{echo "<img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<TABLE border=0 bgcolor="<?php echo $SCRIPT_COLOR ?>" width=<?php echo $SSwidth ?> height=<?php echo $SSheight ?>><TR><TD align=left valign=top><font class="sb_text"><div class="noscroll_script" id="FormContents"><iframe src="./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="vcFormIFrame" name="vcFormIFrame" width="<?php echo $SDwidth ?>" height="<?php echo $SSheight ?>" STYLE="z-index:18"> </iframe></div></font></TD></TR></TABLE>
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</span>
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<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:69px;z-index:<?php $zi++; echo $zi ?>;" id="FormRefresH">
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<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormRefresH">
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<a href="#" onclick="FormContentsLoad()"><font class="body_small">refresh</font></a>
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</span>
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@@ -12062,6 +12111,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DispoSelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> DISPOSITION CALL :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Hangup Again</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()"> minimize </a></span><BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="Dispo3wayMessage"></span>
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<span id="DispoManualQueueMessage"></span>
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<span id="DispoSelectContent"> End-of-call Disposition Selection </span>
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@@ -12077,6 +12130,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBackSelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> Select a CallBack Date :<span id="CallBackDatE"></span><BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<input type=hidden name=CallBackDatESelectioN ID="CallBackDatESelectioN">
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<input type=hidden name=CallBackTimESelectioN ID="CallBackTimESelectioN">
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<span id="CallBackDatEPrinT">Select a Date Below</span>
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@@ -12131,6 +12188,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> CALLBACKS FOR AGENT <?php echo $VD_login ?>:<BR>Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.
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<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<div class="scroll_callback" id="CallBacKsLisT"></div>
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<BR>
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<a href="#" onclick="CalLBacKsLisTCheck();return false;">Refresh</a>
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@@ -12183,6 +12244,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CloserSelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> CLOSER INBOUND GROUP SELECTION <BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="CloserSelectContent"> Closer Inbound Group Selection </span>
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<input type=hidden name=CloserSelectList><BR>
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<?php
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@@ -12201,6 +12266,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="TerritorySelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> TERRITORY SELECTION <BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="TerritorySelectContent"> Territory Selection </span>
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<input type=hidden name=TerritorySelectList><BR>
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<a href="#" onclick="TerritorySelectContent_create();return false;"> RESET </a> |
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@@ -12222,6 +12291,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLLoGDisplaYBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> AGENT CALL LOG:<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<div class="scroll_calllog" id="CallLogSpan"> Call log List </div>
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<BR><BR>
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</TD></TR></TABLE>
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@@ -12229,6 +12302,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="LeaDInfOBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> Customer Information:<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="LeaDInfOSpan"> Lead Info </span>
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<BR><BR>
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</TD></TR></TABLE>
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@@ -12236,6 +12313,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="PauseCodeSelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> SELECT A PAUSE CODE :<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="PauseCodeSelectContent"> Pause Code Selection </span>
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<input type=hidden name=PauseCodeSelection>
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<BR><BR>
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@@ -12244,6 +12325,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:<?php echo $PBwidth ?>px;top:40px;z-index:<?php $zi++; echo $zi ?>;" id="PresetsSelectBox">
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<TABLE border=0 bgcolor="#9999FF" width=400 height=<?php echo $HTheight ?>><TR><TD align=center VALIGN=top> SELECT A PRESET :<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="PresetsSelectBoxContent"> Presets Selection </span>
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<input type=hidden name=PresetSelection>
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</TD></TR></TABLE>
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@@ -12251,6 +12336,10 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></CENTER></font
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="GroupAliasSelectBox">
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<TABLE border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> SELECT A GROUP ALIAS :<BR>
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<?php
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if ($webphone_location == 'bar')
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{echo "<br><img src=\"images/pixel.gif\" width=1 height=$webphone_height><br>\n";}
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?>
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<span id="GroupAliasSelectContent"> Group Alias Selection </span>
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<input type=hidden name=GroupAliasSelection>
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<BR><BR>
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