Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups.

git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/UPGRADE

@@ -360,6 +360,9 @@ OTHER CHANGES:
 99. Added campaign setting to filter ANYONE Scheduled Callbacks by the DNC 
 	settings set in the campaign
 
+100. Added _wait_time options to Next Agent Call settings for Campaigns and
+	Inbound Groups.
+
 
 
 

agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi

@@ -229,6 +229,7 @@
 # 180521-0736 - Changed closer logs for AGENTDIRECT calls to log destination user
 # 180601-0932 - Added user variable sending option on enter_ingroup_url feature
 # 180806-0809 - Added CID callback number validation and change features
+# 180926-2351 - Added _wait_time options for next_agent_call
 #
 
 $script = 'agi-VDAD_ALL_inbound.agi';
@@ -2679,6 +2680,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
 	if ($CAMP_callorder =~ /campaign_grade_random/i) {$aco_sub=1;	$agent_call_order = 'order by random_id';}
 	if ($CAMP_callorder =~ /fewest_calls$/i)		{$aco_sub=1;	$agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
 	if ($CAMP_callorder =~ /ring_all$/i)			{$aco_sub=0;	$agent_call_order = 'order by vicidial_live_agents.last_state_change';}
+	if ($CAMP_callorder =~ /overall_user_level_wait_time/i)	{$agent_call_order = 'order by user_level desc,vicidial_live_agents.last_state_change';}
+	if ($CAMP_callorder =~ /campaign_rank_wait_time/i)		{$agent_call_order = 'order by campaign_weight desc,vicidial_live_agents.last_state_change';}
+	if ($CAMP_callorder =~ /fewest_calls_campaign_wait_time/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_state_change';}
+	if ($CAMP_callorder =~ /inbound_group_rank_wait_time/i)	{$aco_sub=1;	$agent_call_order = 'order by group_weight desc,vicidial_live_agents.last_state_change';}
+	if ($CAMP_callorder =~ /fewest_calls_wait_time$/i)		{$aco_sub=1;	$agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_agents.last_state_change';}
 
 	$vci=0;
 	$INBOUNDcampsSQL="''";

agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi

@@ -46,7 +46,7 @@
 #exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEY-----LB-----US_pol_survey_hello-----1238-----8-----US_pol_survey_transfer-----US_thanks_no_contact-----OPTOUT-----DNC)
 #exten => 8366,5,Hangup
 #
-# Copyright (C) 2017  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2018  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # changes:
 # 80218-2027 - First Build
@@ -118,6 +118,7 @@
 # 161201-1003 - Fixed LRERR logging issue
 # 170921-2007 - Fix for CALLID in beginning of recording filename
 # 170930-0913 - Added extension append options
+# 180926-2350 - Added _wait_time options for next_agent_call
 #
 
 $script = 'agi-VDAD_ALL_outbound.agi';
@@ -2162,8 +2163,11 @@ while ($drop_timer <= $DROP_TIME)
 	if ($CAMP_callorder =~ /oldest_call_finish/i)	{$agent_call_order = 'order by last_call_finish';}
 	if ($CAMP_callorder =~ /random/i)				{$agent_call_order = 'order by random_id';}
 	if ($CAMP_callorder =~ /campaign_rank/i)		{$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
-	if ($CAMP_callorder =~ /fewest_calls/i)			{$aco_sub=1;	$agent_call_order = 'order by calls_today';}
+	if ($CAMP_callorder =~ /fewest_calls/i)			{$aco_sub=1;	$agent_call_order = 'order by calls_today,last_call_finish';}
 	if ($CAMP_callorder =~ /campaign_grade_random/i) {$aco_sub=1;	$agent_call_order = 'order by random_id';}
+	if ($CAMP_callorder =~ /overall_user_level_wait_time/i)	{$agent_call_order = 'order by user_level desc,last_state_change';}
+	if ($CAMP_callorder =~ /campaign_rank_wait_time/i)		{$agent_call_order = 'order by campaign_weight desc,last_state_change';}
+	if ($CAMP_callorder =~ /fewest_calls_wait_time/i)		{$aco_sub=1;	$agent_call_order = 'order by calls_today,last_state_change';}
 
 
 	##### Attempt to send call to an agent on this server only #####

agc_2-X/trunk/bin/AST_expired_list_exporter.pl

@@ -16,6 +16,8 @@
 # seven settings that can be recognized by this script:
 # --campaign_id (required, name of holding campaign)
 # --last_call_date_days (required, number of days list must be inactive before purging)
+#    --last_call_date_days_export (separate date option for exporting only)
+#    --last_call_date_days_delete (separate date option for deleting only)
 # --custom_ftp_host (required, FTP host)
 # --custom_ftp_user (required, FTP user)
 # --custom_ftp_pwd (required, FTP password)
@@ -28,6 +30,7 @@
 #
 # 180307-2120 - First Build
 # 180625-0211 - Added options to use different date ranges for exports and deletes
+#
 
 ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
 $year = ($year + 1900);

agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql

@@ -749,7 +749,7 @@ web_form_address TEXT,
 allow_closers ENUM('Y','N'),
 hopper_level INT(8) UNSIGNED default '1',
 auto_dial_level VARCHAR(6) default '0',
-next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls','longest_wait_time','campaign_grade_random') default 'longest_wait_time',
+next_agent_call VARCHAR(40) default 'longest_wait_time',
 local_call_time VARCHAR(10) DEFAULT '9am-9pm',
 voicemail_ext VARCHAR(10),
 dial_timeout TINYINT UNSIGNED default '60',
@@ -1126,7 +1126,7 @@ group_color VARCHAR(7),
 active ENUM('Y','N'),
 web_form_address TEXT,
 voicemail_ext VARCHAR(10),
-next_agent_call VARCHAR(30) default 'longest_wait_time',
+next_agent_call VARCHAR(40) default 'longest_wait_time',
 fronter_display ENUM('Y','N') default 'Y',
 ingroup_script VARCHAR(20),
 get_call_launch ENUM('NONE','SCRIPT','WEBFORM','WEBFORMTWO','WEBFORMTHREE','FORM','EMAIL') default 'NONE',
@@ -4303,4 +4303,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
 
 UPDATE system_settings set vdc_agent_api_active='1';
 
-UPDATE system_settings SET db_schema_version='1559',db_schema_update_date=NOW(),reload_timestamp=NOW();
+UPDATE system_settings SET db_schema_version='1560',db_schema_update_date=NOW(),reload_timestamp=NOW();

agc_2-X/trunk/extras/upgrade_2.14.sql

@@ -768,3 +768,8 @@ UPDATE system_settings SET db_schema_version='1558',db_schema_update_date=NOW()
 ALTER TABLE vicidial_campaigns ADD callback_dnc ENUM('ENABLED','DISABLED') default 'DISABLED';
 
 UPDATE system_settings SET db_schema_version='1559',db_schema_update_date=NOW() where db_schema_version < 1559;
+
+ALTER TABLE vicidial_campaigns MODIFY next_agent_call VARCHAR(40) default 'longest_wait_time';
+ALTER TABLE vicidial_inbound_groups MODIFY next_agent_call VARCHAR(40) default 'longest_wait_time';
+
+UPDATE system_settings SET db_schema_version='1560',db_schema_update_date=NOW() where db_schema_version < 1560;

agc_2-X/trunk/www/vicidial/admin.php

@@ -4455,12 +4455,13 @@ else
 # 180922-0958 - Added copying of user selected in-groups in copying of an in-group
 # 180923-2226 - Added three_way_volume_buttons campaign setting
 # 180924-1731 - Added callback_dnc campaign setting
+# 180927-0018 - Added _wait_time options for next agent call options in campaigns and in-groups
 #
 
 # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
 
-$admin_version = '2.14-691a';
-$build = '180924-1731';
+$admin_version = '2.14-692a';
+$build = '180927-0018';
 
 $STARTtime = date("U");
 $SQLdate = date("Y-m-d H:i:s");
@@ -6679,7 +6680,7 @@ if ($ADD==11)
 				}
 			echo "</select>(0 = off)$NWB#campaigns-auto_dial_level$NWE</td></tr>\n";
 			}
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option></select>$NWB#campaigns-next_agent_call$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option></select>$NWB#campaigns-next_agent_call$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Local Call Time").": </td><td align=left><select size=1 name=local_call_time>";
 		echo "$call_times_list";
 		echo "</select>$NWB#campaigns-local_call_time$NWE</td></tr>\n";
@@ -7442,7 +7443,7 @@ if ($ADD==1111)
 		echo "</select>$NWB#inbound_groups-user_group$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Web Form").": </td><td align=left><input type=text name=web_form_address size=70 maxlength=9999 value=\"$web_form_address\">$NWB#inbound_groups-web_form_address$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Voicemail").": </td><td align=left><input type=text name=voicemail_ext size=10 maxlength=10 value=\"$voicemail_ext\">$NWB#inbound_groups-voicemail_ext$NWE</td></tr>\n";
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option></select>$NWB#inbound_groups-next_agent_call$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_campaign_wait_time'>"._QXZ("fewest_calls_campaign_wait_time")."</option><option value='inbound_group_rank_wait_time'>"._QXZ("inbound_group_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option></select>$NWB#inbound_groups-next_agent_call$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Fronter Display").": </td><td align=left><select size=1 name=fronter_display><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option></select>$NWB#inbound_groups-fronter_display$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Script").": </td><td align=left><select size=1 name=script_id>\n";
 		echo "$scripts_list";
@@ -7524,7 +7525,7 @@ if ($ADD==1811)
 		echo "</select>$NWB#inbound_groups-user_group$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Web Form").": </td><td align=left><input type=text name=web_form_address size=70 maxlength=9999 value=\"$web_form_address\">$NWB#inbound_groups-web_form_address$NWE</td></tr>\n";
 		# echo "<tr bgcolor=#$SSstd_row4_background><td align=right>Voicemail: </td><td align=left><input type=text name=voicemail_ext size=10 maxlength=10 value=\"$voicemail_ext\">$NWB#inbound_groups-voicemail_ext$NWE</td></tr>\n";
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Email").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option></select>$NWB#inbound_groups-next_agent_email$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Email").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_campaign_wait_time'>"._QXZ("fewest_calls_campaign_wait_time")."</option><option value='inbound_group_rank_wait_time'>"._QXZ("inbound_group_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option></select>$NWB#inbound_groups-next_agent_email$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Fronter Display").": </td><td align=left><select size=1 name=fronter_display><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option></select>$NWB#inbound_groups-fronter_display$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Script").": </td><td align=left><select size=1 name=script_id>\n";
 		echo "$scripts_list";
@@ -7597,7 +7598,7 @@ if ($ADD==18111)
 		echo "</select>$NWB#inbound_groups-user_group$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Web Form").": </td><td align=left><input type=text name=web_form_address size=70 maxlength=9999 value=\"$web_form_address\">$NWB#inbound_groups-web_form_address$NWE</td></tr>\n";
 		# echo "<tr bgcolor=#$SSstd_row4_background><td align=right>Voicemail: </td><td align=left><input type=text name=voicemail_ext size=10 maxlength=10 value=\"$voicemail_ext\">$NWB#inbound_groups-voicemail_ext$NWE</td></tr>\n";
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Chat").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option></select>$NWB#inbound_groups-next_agent_chat$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Chat").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_campaign_wait_time'>"._QXZ("fewest_calls_campaign_wait_time")."</option><option value='inbound_group_rank_wait_time'>"._QXZ("inbound_group_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option></select>$NWB#inbound_groups-next_agent_chat$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Fronter Display").": </td><td align=left><select size=1 name=fronter_display><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option></select>$NWB#inbound_groups-fronter_display$NWE</td></tr>\n";
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Script").": </td><td align=left><select size=1 name=script_id>\n";
 		echo "$scripts_list";
@@ -22993,7 +22994,7 @@ if ($ADD==31)
 			echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Auto Alt-Number Dialing").": </td><td align=left><select size=1 name=auto_alt_dial><option value='NONE'>"._QXZ("NONE")."</option><option value='ALT_ONLY'>"._QXZ("ALT_ONLY")."</option><option value='ADDR3_ONLY'>"._QXZ("ADDR3_ONLY")."</option><option value='ALT_AND_ADDR3'>"._QXZ("ALT_AND_ADDR3")."</option><option value='ALT_AND_EXTENDED'>"._QXZ("ALT_AND_EXTENDED")."</option><option value='ALT_AND_ADDR3_AND_EXTENDED'>"._QXZ("ALT_AND_ADDR3_AND_EXTENDED")."</option><option value='EXTENDED_ONLY'>"._QXZ("EXTENDED_ONLY")."</option><option value='MULTI_LEAD'>"._QXZ("MULTI_LEAD")."</option><option value='$auto_alt_dial' SELECTED>"._QXZ("$auto_alt_dial")."</option></select>$NWB#campaigns-auto_alt_dial$NWE $ALTmultiLINK</td></tr>\n";
 			}
 
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#campaigns-next_agent_call$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#campaigns-next_agent_call$NWE</td></tr>\n";
 
 		echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"$PHP_SELF?ADD=311111111&call_time_id=$local_call_time\">"._QXZ("Local Call Time").": </a></td><td align=left><select size=1 name=local_call_time>\n";
 		echo "$call_times_list";
@@ -28159,7 +28160,7 @@ if ($ADD==3111)
 			{
 			echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Web Form Three").": </td><td align=left><input type=text name=web_form_address_three size=70 maxlength=9999 value=\"$web_form_address_three\">$NWB#inbound_groups-web_form_address$NWE</td></tr>\n";
 			}
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#inbound_groups-next_agent_call$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Call").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='ring_all'>"._QXZ("ring_all")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_campaign_wait_time'>"._QXZ("fewest_calls_campaign_wait_time")."</option><option value='inbound_group_rank_wait_time'>"._QXZ("inbound_group_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#inbound_groups-next_agent_call$NWE</td></tr>\n";
 
 		echo "<tr bgcolor=#$SSalt_row1_background><td align=right>"._QXZ("Queue Priority").": </td><td align=left><select size=1 name=queue_priority>\n";
 		$n=99;
@@ -29495,7 +29496,7 @@ if ($ADD==3811)
 			{
 			echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Web Form Three").": </td><td align=left><input type=text name=web_form_address_three size=70 maxlength=9999 value=\"$web_form_address_three\">$NWB#inbound_groups-web_form_address$NWE</td></tr>\n";
 			}
-		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Email").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#inbound_groups-next_agent_email$NWE</td></tr>\n";
+		echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Next Agent Email").": </td><td align=left><select size=1 name=next_agent_call><option value='random'>"._QXZ("random")."</option><option value='oldest_call_start'>"._QXZ("oldest_call_start")."</option><option value='oldest_call_finish'>"._QXZ("oldest_call_finish")."</option><option value='oldest_inbound_call_start'>"._QXZ("oldest_inbound_call_start")."</option><option value='oldest_inbound_call_finish'>"._QXZ("oldest_inbound_call_finish")."</option><option value='overall_user_level'>"._QXZ("overall_user_level")."</option><option value='inbound_group_rank'>"._QXZ("inbound_group_rank")."</option><option value='campaign_rank'>"._QXZ("campaign_rank")."</option><option value='ingroup_grade_random'>"._QXZ("ingroup_grade_random")."</option><option value='campaign_grade_random'>"._QXZ("campaign_grade_random")."</option><option value='fewest_calls'>"._QXZ("fewest_calls")."</option><option value='fewest_calls_campaign'>"._QXZ("fewest_calls_campaign")."</option><option value='longest_wait_time'>"._QXZ("longest_wait_time")."</option><option value='overall_user_level_wait_time'>"._QXZ("overall_user_level_wait_time")."</option><option value='campaign_rank_wait_time'>"._QXZ("campaign_rank_wait_time")."</option><option value='fewest_calls_campaign_wait_time'>"._QXZ("fewest_calls_campaign_wait_time")."</option><option value='inbound_group_rank_wait_time'>"._QXZ("inbound_group_rank_wait_time")."</option><option value='fewest_calls_wait_time'>"._QXZ("fewest_calls_wait_time")."</option><option value='$next_agent_call' SELECTED>"._QXZ("$next_agent_call")."</option></select>$NWB#inbound_groups-next_agent_email$NWE</td></tr>\n";
 
 		echo "<tr bgcolor=#$SSalt_row1_background><td align=right>"._QXZ("Queue Priority").": </td><td align=left><select size=1 name=queue_priority>\n";
 		$n=99;

agc_2-X/trunk/www/vicidial/help_documentation.txt

@@ -1,4 +1,4 @@
-# version: 201809241726
+# version: 201809262320
 users-user	User ID	<QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
 users-pass	Password	<QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
 users-force_change_password	Force Change Password	<QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
@@ -201,7 +201,7 @@ campaigns-survey_third_exten	Survey Third Extension	<QXZ>This is the third exten
 campaigns-agent_display_dialable_leads	Agent Display Dialable Leads	<QXZ>This option if enabled will show the number of dialable leads available in the campaign in the agent screen. This number is updated in the system once a minute and will be refreshed on the agent screen every few seconds.</QXZ>
 campaigns-survey_menu_id	Survey Call Menu	<QXZ>If the method is set to CALLMENU, this is the Call Menu that the customer is sent to if they opt-in.</QXZ>
 campaigns-survey_recording	Survey Recording	<QXZ>If enabled, this will start recording when the call is answered. Only recommended if the method is not set to transfer to an agent. Default is N for disabled. If set to Y_WITH_AMD even answering machine detected message calls will be recorded.</QXZ>
-campaigns-next_agent_call	Next Agent Call	<QXZ>This determines which agent receives the next call that is available:</QXZ><BR> &nbsp; - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> &nbsp; - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> &nbsp; - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents.</QXZ><BR> &nbsp; - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> &nbsp; - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ>
+campaigns-next_agent_call	Next Agent Call	<QXZ>This determines which agent receives the next call that is available:</QXZ><BR> &nbsp; - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> &nbsp; - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> &nbsp; - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents.</QXZ><BR> &nbsp; - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> &nbsp; - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ><BR> &nbsp; - <QXZ>overall_user_level_wait_time: same as overall_user_level except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>campaign_rank_wait_time: same as campaign_rank except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>fewest_calls_wait_time: same as fewest_calls except will use longest waiting as secondary order.</QXZ>
 campaigns-local_call_time	Local Call Time	<QXZ>This is where you set during which hours you would like to dial, as determined by the local time in the area in which you are calling. This is controlled by area code and is adjusted for Daylight Savings time if applicable. General Guidelines in the USA for Business to Business is 9am to 5pm and Business to Consumer calls is 9am to 9pm.</QXZ>
 campaigns-dial_prefix	Dial Prefix	<QXZ>This field allows for more easily changing a path of dialing to go out through a different method without doing a reload in Asterisk. Default is 9 based upon a 91NXXNXXXXXX in the dial plan - extensions.conf.</QXZ>
 campaigns-manual_dial_prefix	Manual Dial Prefix	<QXZ>This optional field allows you to set the dial prefix to be used only when placing manual dial calls from the agent interface, such as using the MANUAL DIAL feature, or Dial Next Number when in the MANUAL dial method, or manual alt number dialing, or scheduled user-only callbacks. Default is empty for disabled, which will use the Dial Prefix defined in the field above. This option does not interfere with the 3way Dial Prefix option.</QXZ>
@@ -424,7 +424,7 @@ inbound_groups-user_group	Admin User Group	<QXZ>This is the administrative user
 inbound_groups-callback_queue_calls	Callback Queue Calls	<QXZ>This will only show up if there are LIVE inbound callback queue calls waiting to be called back by agents when their turn arrives.</QXZ>
 inbound_groups-group_calldate	In-Group Calldate	<QXZ>This is the last date and time that a call was directed to this inbound group.</QXZ>
 inbound_groups-web_form_address	Web Form	<QXZ>This is the custom address that clicking on the WEB FORM button in the agent screen will take you to for calls that come in on this group. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ>
-inbound_groups-next_agent_call	Next Agent Call	<QXZ>This determines which agent receives the next call that is available:</QXZ><BR> &nbsp; - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> &nbsp; - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> &nbsp; - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>ingroup_grade_random: gives a higher probability of getting a call to the higher graded agents by in-group.</QXZ><BR> &nbsp; - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents by campaign.</QXZ><BR> &nbsp; - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> &nbsp; - <QXZ>fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. Least calls first.</QXZ><BR> &nbsp; - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ><BR> &nbsp; - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ>
+inbound_groups-next_agent_call	Next Agent Call	<QXZ>This determines which agent receives the next call that is available:</QXZ><BR> &nbsp; - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> &nbsp; - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls overall.</QXZ><BR> &nbsp; - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> &nbsp; - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> &nbsp; - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> &nbsp; - <QXZ>ingroup_grade_random: gives a higher probability of getting a call to the higher graded agents by in-group.</QXZ><BR> &nbsp; - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents by campaign.</QXZ><BR> &nbsp; - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> &nbsp; - <QXZ>fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. Least calls first.</QXZ><BR> &nbsp; - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ><BR> &nbsp; - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ><BR> &nbsp; - <QXZ>overall_user_level_wait_time: same as overall_user_level except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>campaign_rank_wait_time: same as campaign_rank except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>fewest_calls_wait_time: same as fewest_calls except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>fewest_calls_campaign_wait_time: same as fewest_calls_campaign except will use longest waiting as secondary order.</QXZ><BR> &nbsp; - <QXZ>inbound_group_rank_wait_time: same as inbound_group_rank except will use longest waiting as secondary order.</QXZ>
 inbound_groups-on_hook_ring_time	On-Hook Ring Time	<QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the number of seconds that each call attempt to the agent will ring for until the system will wait one second and start ringing the available agent phones again. This field can be overridden if the agent phones are set to a lower ring time which may be necessary to prevent calls from being sent one phones voicemail. Default is 15.</QXZ>
 inbound_groups-on_hook_cid	On-Hook CID	<QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the caller ID that will show up on their agent phones when the calls are ringing. GENERIC is a generic RINGAGENT00000000001 type of notification. INGROUP will show only the in-group the call came from. CUSTOMER_PHONE will show only the customer phone number. CUSTOMER_PHONE_RINGAGENT will show RINGAGENT_3125551212 with the RINGAGENT as part of the CID with the customer phone number. CUSTOMER_PHONE_INGROUP will show the first 10 characters of the in-group followed by the customer phone number. Default is GENERIC.</QXZ>
 inbound_groups-on_hook_cid_number	On-Hook CID Number	<QXZ>This option allows you to set a CID Number to be sent out with the On-Hook CID. If you put a Y, YES or CUSTOMER in this field, then the customer CID number will be sent to the ringing agent phone. If you put a different phone number, that number will be sent. Default is blank for disabled.</QXZ>