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fixed bug in agent_performance_detail report, time display

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git-svn-id: svn://192.168.202.10@920 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-07-13 00:11:07 +00:00
parent 4693785dda
commit bfa7866277
2 changed files with 98 additions and 90 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/branches/agc_2.0.4/www/vicidial/AST_agent_performance_detail.php
+49 -45
View File
@@ -10,6 +10,7 @@
# - Fixed zero division bug
# 71218-1155 - added end_date for multi-day reports
# 80428-0144 - UTF8 cleanup
# 80712-1007 - tally bug fixes and time display change
#
require("dbconnect.php");
@@ -21,16 +22,18 @@ if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
@@ -114,6 +117,7 @@ while ($i < $user_groups_to_print)
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: Agent Performance</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
echo "<SELECT SIZE=1 NAME=group>\n";
@@ -211,7 +215,7 @@ $i=0;
while ($i < $rows_to_print)
{
$row=mysql_fetch_row($rslt);
$row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
$calls[$i] = $row[0];
$talk_sec[$i] = $row[1];
@@ -328,8 +332,8 @@ while ($m < $k)
}
$USERtime_M = ($Stime / 60);
$USERtime_M = round($USERtime_M, 2);
$USERtime_M_int = intval("$USERtime_M");
$USERtime_M_int = round($USERtime_M, 2);
$USERtime_M_int = intval("$USERtime_M_int");
$USERtime_S = ($USERtime_M - $USERtime_M_int);
$USERtime_S = ($USERtime_S * 60);
$USERtime_S = round($USERtime_S, 0);
@@ -338,8 +342,8 @@ while ($m < $k)
$pfUSERtime_MS = sprintf("%7s", $USERtime_MS);
$USERtotTALK_M = ($Stalk_sec / 60);
$USERtotTALK_M = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M");
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
$USERtotTALK_S = ($USERtotTALK_S * 60);
$USERtotTALK_S = round($USERtotTALK_S, 0);
@@ -348,8 +352,8 @@ while ($m < $k)
$pfUSERtotTALK_MS = sprintf("%6s", $USERtotTALK_MS);
$USERavgTALK_M = ($Stalk_avg / 60);
$USERavgTALK_M = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M");
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
$USERavgTALK_S = ($USERavgTALK_S * 60);
$USERavgTALK_S = round($USERavgTALK_S, 0);
@@ -358,8 +362,8 @@ while ($m < $k)
$pfUSERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
$USERtotPAUSE_M = ($Spause_sec / 60);
$USERtotPAUSE_M = round($USERtotPAUSE_M, 2);
$USERtotPAUSE_M_int = intval("$USERtotPAUSE_M");
$USERtotPAUSE_M_int = round($USERtotPAUSE_M, 2);
$USERtotPAUSE_M_int = intval("$USERtotPAUSE_M_int");
$USERtotPAUSE_S = ($USERtotPAUSE_M - $USERtotPAUSE_M_int);
$USERtotPAUSE_S = ($USERtotPAUSE_S * 60);
$USERtotPAUSE_S = round($USERtotPAUSE_S, 0);
@@ -368,8 +372,8 @@ while ($m < $k)
$pfUSERtotPAUSE_MS = sprintf("%6s", $USERtotPAUSE_MS);
$USERavgPAUSE_M = ($Spause_avg / 60);
$USERavgPAUSE_M = round($USERavgPAUSE_M, 2);
$USERavgPAUSE_M_int = intval("$USERavgPAUSE_M");
$USERavgPAUSE_M_int = round($USERavgPAUSE_M, 2);
$USERavgPAUSE_M_int = intval("$USERavgPAUSE_M_int");
$USERavgPAUSE_S = ($USERavgPAUSE_M - $USERavgPAUSE_M_int);
$USERavgPAUSE_S = ($USERavgPAUSE_S * 60);
$USERavgPAUSE_S = round($USERavgPAUSE_S, 0);
@@ -378,8 +382,8 @@ while ($m < $k)
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
$USERtotWAIT_M = ($Swait_sec / 60);
$USERtotWAIT_M = round($USERtotWAIT_M, 2);
$USERtotWAIT_M_int = intval("$USERtotWAIT_M");
$USERtotWAIT_M_int = round($USERtotWAIT_M, 2);
$USERtotWAIT_M_int = intval("$USERtotWAIT_M_int");
$USERtotWAIT_S = ($USERtotWAIT_M - $USERtotWAIT_M_int);
$USERtotWAIT_S = ($USERtotWAIT_S * 60);
$USERtotWAIT_S = round($USERtotWAIT_S, 0);
@@ -388,8 +392,8 @@ while ($m < $k)
$pfUSERtotWAIT_MS = sprintf("%6s", $USERtotWAIT_MS);
$USERavgWAIT_M = ($Swait_avg / 60);
$USERavgWAIT_M = round($USERavgWAIT_M, 2);
$USERavgWAIT_M_int = intval("$USERavgWAIT_M");
$USERavgWAIT_M_int = round($USERavgWAIT_M, 2);
$USERavgWAIT_M_int = intval("$USERavgWAIT_M_int");
$USERavgWAIT_S = ($USERavgWAIT_M - $USERavgWAIT_M_int);
$USERavgWAIT_S = ($USERavgWAIT_S * 60);
$USERavgWAIT_S = round($USERavgWAIT_S, 0);
@@ -398,8 +402,8 @@ while ($m < $k)
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
$USERtotDISPO_M = ($Sdispo_sec / 60);
$USERtotDISPO_M = round($USERtotDISPO_M, 2);
$USERtotDISPO_M_int = intval("$USERtotDISPO_M");
$USERtotDISPO_M_int = round($USERtotDISPO_M, 2);
$USERtotDISPO_M_int = intval("$USERtotDISPO_M_int");
$USERtotDISPO_S = ($USERtotDISPO_M - $USERtotDISPO_M_int);
$USERtotDISPO_S = ($USERtotDISPO_S * 60);
$USERtotDISPO_S = round($USERtotDISPO_S, 0);
@@ -408,8 +412,8 @@ while ($m < $k)
$pfUSERtotDISPO_MS = sprintf("%6s", $USERtotDISPO_MS);
$USERavgDISPO_M = ($Sdispo_avg / 60);
$USERavgDISPO_M = round($USERavgDISPO_M, 2);
$USERavgDISPO_M_int = intval("$USERavgDISPO_M");
$USERavgDISPO_M_int = round($USERavgDISPO_M, 2);
$USERavgDISPO_M_int = intval("$USERavgDISPO_M_int");
$USERavgDISPO_S = ($USERavgDISPO_M - $USERavgDISPO_M_int);
$USERavgDISPO_S = ($USERavgDISPO_S * 60);
$USERavgDISPO_S = round($USERavgDISPO_S, 0);
@@ -462,8 +466,8 @@ while ($n < $j)
$TOT_AGENTS = sprintf("%-4s", $m);
$TOTtime_M = ($TOTtime / 60);
$TOTtime_M = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M");
$TOTtime_M_int = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M_int");
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
$TOTtime_S = ($TOTtime_S * 60);
$TOTtime_S = round($TOTtime_S, 0);
@@ -473,8 +477,8 @@ while ($n < $j)
while(strlen($TOTtime_MS)>8) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
$TOTtotTALK_M = ($TOTtotTALK / 60);
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
$TOTtotTALK_M_int = round($TOTtotTALK_M, 2);
$TOTtotTALK_M_int = intval("$TOTtotTALK_M_int");
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
@@ -484,8 +488,8 @@ while ($n < $j)
while(strlen($TOTtotTALK_MS)>8) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
$TOTtotDISPO_M = ($TOTtotDISPO / 60);
$TOTtotDISPO_M = round($TOTtotDISPO_M, 2);
$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M");
$TOTtotDISPO_M_int = round($TOTtotDISPO_M, 2);
$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M_int");
$TOTtotDISPO_S = ($TOTtotDISPO_M - $TOTtotDISPO_M_int);
$TOTtotDISPO_S = ($TOTtotDISPO_S * 60);
$TOTtotDISPO_S = round($TOTtotDISPO_S, 0);
@@ -495,8 +499,8 @@ while ($n < $j)
while(strlen($TOTtotDISPO_MS)>8) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
$TOTtotPAUSE_M = ($TOTtotPAUSE / 60);
$TOTtotPAUSE_M = round($TOTtotPAUSE_M, 2);
$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M");
$TOTtotPAUSE_M_int = round($TOTtotPAUSE_M, 2);
$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M_int");
$TOTtotPAUSE_S = ($TOTtotPAUSE_M - $TOTtotPAUSE_M_int);
$TOTtotPAUSE_S = ($TOTtotPAUSE_S * 60);
$TOTtotPAUSE_S = round($TOTtotPAUSE_S, 0);
@@ -506,8 +510,8 @@ while ($n < $j)
while(strlen($TOTtotPAUSE_MS)>8) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
$TOTtotWAIT_M = ($TOTtotWAIT / 60);
$TOTtotWAIT_M = round($TOTtotWAIT_M, 2);
$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M");
$TOTtotWAIT_M_int = round($TOTtotWAIT_M, 2);
$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M_int");
$TOTtotWAIT_S = ($TOTtotWAIT_M - $TOTtotWAIT_M_int);
$TOTtotWAIT_S = ($TOTtotWAIT_S * 60);
$TOTtotWAIT_S = round($TOTtotWAIT_S, 0);
@@ -518,8 +522,8 @@ while ($n < $j)
$TOTavgTALK_M = ( ($TOTtotTALK / $TOTcalls) / 60);
$TOTavgTALK_M = round($TOTavgTALK_M, 2);
$TOTavgTALK_M_int = intval("$TOTavgTALK_M");
$TOTavgTALK_M_int = round($TOTavgTALK_M, 2);
$TOTavgTALK_M_int = intval("$TOTavgTALK_M_int");
$TOTavgTALK_S = ($TOTavgTALK_M - $TOTavgTALK_M_int);
$TOTavgTALK_S = ($TOTavgTALK_S * 60);
$TOTavgTALK_S = round($TOTavgTALK_S, 0);
@@ -529,8 +533,8 @@ while ($n < $j)
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
$TOTavgDISPO_M = ( ($TOTtotDISPO / $TOTcalls) / 60);
$TOTavgDISPO_M = round($TOTavgDISPO_M, 2);
$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M");
$TOTavgDISPO_M_int = round($TOTavgDISPO_M, 2);
$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M_int");
$TOTavgDISPO_S = ($TOTavgDISPO_M - $TOTavgDISPO_M_int);
$TOTavgDISPO_S = ($TOTavgDISPO_S * 60);
$TOTavgDISPO_S = round($TOTavgDISPO_S, 0);
@@ -540,8 +544,8 @@ while ($n < $j)
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
$TOTavgPAUSE_M = ( ($TOTtotPAUSE / $TOTcalls) / 60);
$TOTavgPAUSE_M = round($TOTavgPAUSE_M, 2);
$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M");
$TOTavgPAUSE_M_int = round($TOTavgPAUSE_M, 2);
$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M_int");
$TOTavgPAUSE_S = ($TOTavgPAUSE_M - $TOTavgPAUSE_M_int);
$TOTavgPAUSE_S = ($TOTavgPAUSE_S * 60);
$TOTavgPAUSE_S = round($TOTavgPAUSE_S, 0);
@@ -551,8 +555,8 @@ while ($n < $j)
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
$TOTavgWAIT_M = ( ($TOTtotWAIT / $TOTcalls) / 60);
$TOTavgWAIT_M = round($TOTavgWAIT_M, 2);
$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M");
$TOTavgWAIT_M_int = round($TOTavgWAIT_M, 2);
$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M_int");
$TOTavgWAIT_S = ($TOTavgWAIT_M - $TOTavgWAIT_M_int);
$TOTavgWAIT_S = ($TOTavgWAIT_S * 60);
$TOTavgWAIT_S = round($TOTavgWAIT_S, 0);
agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php
+49 -45
View File
@@ -10,6 +10,7 @@
# - Fixed zero division bug
# 71218-1155 - added end_date for multi-day reports
# 80428-0144 - UTF8 cleanup
# 80712-1007 - tally bug fixes and time display change
#
require("dbconnect.php");
@@ -21,16 +22,18 @@ if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
@@ -114,6 +117,7 @@ while ($i < $user_groups_to_print)
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: Agent Performance</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
echo "<SELECT SIZE=1 NAME=group>\n";
@@ -211,7 +215,7 @@ $i=0;
while ($i < $rows_to_print)
{
$row=mysql_fetch_row($rslt);
$row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
$calls[$i] = $row[0];
$talk_sec[$i] = $row[1];
@@ -328,8 +332,8 @@ while ($m < $k)
}
$USERtime_M = ($Stime / 60);
$USERtime_M = round($USERtime_M, 2);
$USERtime_M_int = intval("$USERtime_M");
$USERtime_M_int = round($USERtime_M, 2);
$USERtime_M_int = intval("$USERtime_M_int");
$USERtime_S = ($USERtime_M - $USERtime_M_int);
$USERtime_S = ($USERtime_S * 60);
$USERtime_S = round($USERtime_S, 0);
@@ -338,8 +342,8 @@ while ($m < $k)
$pfUSERtime_MS = sprintf("%7s", $USERtime_MS);
$USERtotTALK_M = ($Stalk_sec / 60);
$USERtotTALK_M = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M");
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
$USERtotTALK_S = ($USERtotTALK_S * 60);
$USERtotTALK_S = round($USERtotTALK_S, 0);
@@ -348,8 +352,8 @@ while ($m < $k)
$pfUSERtotTALK_MS = sprintf("%6s", $USERtotTALK_MS);
$USERavgTALK_M = ($Stalk_avg / 60);
$USERavgTALK_M = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M");
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
$USERavgTALK_S = ($USERavgTALK_S * 60);
$USERavgTALK_S = round($USERavgTALK_S, 0);
@@ -358,8 +362,8 @@ while ($m < $k)
$pfUSERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
$USERtotPAUSE_M = ($Spause_sec / 60);
$USERtotPAUSE_M = round($USERtotPAUSE_M, 2);
$USERtotPAUSE_M_int = intval("$USERtotPAUSE_M");
$USERtotPAUSE_M_int = round($USERtotPAUSE_M, 2);
$USERtotPAUSE_M_int = intval("$USERtotPAUSE_M_int");
$USERtotPAUSE_S = ($USERtotPAUSE_M - $USERtotPAUSE_M_int);
$USERtotPAUSE_S = ($USERtotPAUSE_S * 60);
$USERtotPAUSE_S = round($USERtotPAUSE_S, 0);
@@ -368,8 +372,8 @@ while ($m < $k)
$pfUSERtotPAUSE_MS = sprintf("%6s", $USERtotPAUSE_MS);
$USERavgPAUSE_M = ($Spause_avg / 60);
$USERavgPAUSE_M = round($USERavgPAUSE_M, 2);
$USERavgPAUSE_M_int = intval("$USERavgPAUSE_M");
$USERavgPAUSE_M_int = round($USERavgPAUSE_M, 2);
$USERavgPAUSE_M_int = intval("$USERavgPAUSE_M_int");
$USERavgPAUSE_S = ($USERavgPAUSE_M - $USERavgPAUSE_M_int);
$USERavgPAUSE_S = ($USERavgPAUSE_S * 60);
$USERavgPAUSE_S = round($USERavgPAUSE_S, 0);
@@ -378,8 +382,8 @@ while ($m < $k)
$pfUSERavgPAUSE_MS = sprintf("%6s", $USERavgPAUSE_MS);
$USERtotWAIT_M = ($Swait_sec / 60);
$USERtotWAIT_M = round($USERtotWAIT_M, 2);
$USERtotWAIT_M_int = intval("$USERtotWAIT_M");
$USERtotWAIT_M_int = round($USERtotWAIT_M, 2);
$USERtotWAIT_M_int = intval("$USERtotWAIT_M_int");
$USERtotWAIT_S = ($USERtotWAIT_M - $USERtotWAIT_M_int);
$USERtotWAIT_S = ($USERtotWAIT_S * 60);
$USERtotWAIT_S = round($USERtotWAIT_S, 0);
@@ -388,8 +392,8 @@ while ($m < $k)
$pfUSERtotWAIT_MS = sprintf("%6s", $USERtotWAIT_MS);
$USERavgWAIT_M = ($Swait_avg / 60);
$USERavgWAIT_M = round($USERavgWAIT_M, 2);
$USERavgWAIT_M_int = intval("$USERavgWAIT_M");
$USERavgWAIT_M_int = round($USERavgWAIT_M, 2);
$USERavgWAIT_M_int = intval("$USERavgWAIT_M_int");
$USERavgWAIT_S = ($USERavgWAIT_M - $USERavgWAIT_M_int);
$USERavgWAIT_S = ($USERavgWAIT_S * 60);
$USERavgWAIT_S = round($USERavgWAIT_S, 0);
@@ -398,8 +402,8 @@ while ($m < $k)
$pfUSERavgWAIT_MS = sprintf("%6s", $USERavgWAIT_MS);
$USERtotDISPO_M = ($Sdispo_sec / 60);
$USERtotDISPO_M = round($USERtotDISPO_M, 2);
$USERtotDISPO_M_int = intval("$USERtotDISPO_M");
$USERtotDISPO_M_int = round($USERtotDISPO_M, 2);
$USERtotDISPO_M_int = intval("$USERtotDISPO_M_int");
$USERtotDISPO_S = ($USERtotDISPO_M - $USERtotDISPO_M_int);
$USERtotDISPO_S = ($USERtotDISPO_S * 60);
$USERtotDISPO_S = round($USERtotDISPO_S, 0);
@@ -408,8 +412,8 @@ while ($m < $k)
$pfUSERtotDISPO_MS = sprintf("%6s", $USERtotDISPO_MS);
$USERavgDISPO_M = ($Sdispo_avg / 60);
$USERavgDISPO_M = round($USERavgDISPO_M, 2);
$USERavgDISPO_M_int = intval("$USERavgDISPO_M");
$USERavgDISPO_M_int = round($USERavgDISPO_M, 2);
$USERavgDISPO_M_int = intval("$USERavgDISPO_M_int");
$USERavgDISPO_S = ($USERavgDISPO_M - $USERavgDISPO_M_int);
$USERavgDISPO_S = ($USERavgDISPO_S * 60);
$USERavgDISPO_S = round($USERavgDISPO_S, 0);
@@ -462,8 +466,8 @@ while ($n < $j)
$TOT_AGENTS = sprintf("%-4s", $m);
$TOTtime_M = ($TOTtime / 60);
$TOTtime_M = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M");
$TOTtime_M_int = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M_int");
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
$TOTtime_S = ($TOTtime_S * 60);
$TOTtime_S = round($TOTtime_S, 0);
@@ -473,8 +477,8 @@ while ($n < $j)
while(strlen($TOTtime_MS)>8) {$TOTtime_MS = substr("$TOTtime_MS", 0, -1);}
$TOTtotTALK_M = ($TOTtotTALK / 60);
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
$TOTtotTALK_M_int = round($TOTtotTALK_M, 2);
$TOTtotTALK_M_int = intval("$TOTtotTALK_M_int");
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
@@ -484,8 +488,8 @@ while ($n < $j)
while(strlen($TOTtotTALK_MS)>8) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
$TOTtotDISPO_M = ($TOTtotDISPO / 60);
$TOTtotDISPO_M = round($TOTtotDISPO_M, 2);
$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M");
$TOTtotDISPO_M_int = round($TOTtotDISPO_M, 2);
$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M_int");
$TOTtotDISPO_S = ($TOTtotDISPO_M - $TOTtotDISPO_M_int);
$TOTtotDISPO_S = ($TOTtotDISPO_S * 60);
$TOTtotDISPO_S = round($TOTtotDISPO_S, 0);
@@ -495,8 +499,8 @@ while ($n < $j)
while(strlen($TOTtotDISPO_MS)>8) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
$TOTtotPAUSE_M = ($TOTtotPAUSE / 60);
$TOTtotPAUSE_M = round($TOTtotPAUSE_M, 2);
$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M");
$TOTtotPAUSE_M_int = round($TOTtotPAUSE_M, 2);
$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M_int");
$TOTtotPAUSE_S = ($TOTtotPAUSE_M - $TOTtotPAUSE_M_int);
$TOTtotPAUSE_S = ($TOTtotPAUSE_S * 60);
$TOTtotPAUSE_S = round($TOTtotPAUSE_S, 0);
@@ -506,8 +510,8 @@ while ($n < $j)
while(strlen($TOTtotPAUSE_MS)>8) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
$TOTtotWAIT_M = ($TOTtotWAIT / 60);
$TOTtotWAIT_M = round($TOTtotWAIT_M, 2);
$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M");
$TOTtotWAIT_M_int = round($TOTtotWAIT_M, 2);
$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M_int");
$TOTtotWAIT_S = ($TOTtotWAIT_M - $TOTtotWAIT_M_int);
$TOTtotWAIT_S = ($TOTtotWAIT_S * 60);
$TOTtotWAIT_S = round($TOTtotWAIT_S, 0);
@@ -518,8 +522,8 @@ while ($n < $j)
$TOTavgTALK_M = ( ($TOTtotTALK / $TOTcalls) / 60);
$TOTavgTALK_M = round($TOTavgTALK_M, 2);
$TOTavgTALK_M_int = intval("$TOTavgTALK_M");
$TOTavgTALK_M_int = round($TOTavgTALK_M, 2);
$TOTavgTALK_M_int = intval("$TOTavgTALK_M_int");
$TOTavgTALK_S = ($TOTavgTALK_M - $TOTavgTALK_M_int);
$TOTavgTALK_S = ($TOTavgTALK_S * 60);
$TOTavgTALK_S = round($TOTavgTALK_S, 0);
@@ -529,8 +533,8 @@ while ($n < $j)
while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
$TOTavgDISPO_M = ( ($TOTtotDISPO / $TOTcalls) / 60);
$TOTavgDISPO_M = round($TOTavgDISPO_M, 2);
$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M");
$TOTavgDISPO_M_int = round($TOTavgDISPO_M, 2);
$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M_int");
$TOTavgDISPO_S = ($TOTavgDISPO_M - $TOTavgDISPO_M_int);
$TOTavgDISPO_S = ($TOTavgDISPO_S * 60);
$TOTavgDISPO_S = round($TOTavgDISPO_S, 0);
@@ -540,8 +544,8 @@ while ($n < $j)
while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
$TOTavgPAUSE_M = ( ($TOTtotPAUSE / $TOTcalls) / 60);
$TOTavgPAUSE_M = round($TOTavgPAUSE_M, 2);
$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M");
$TOTavgPAUSE_M_int = round($TOTavgPAUSE_M, 2);
$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M_int");
$TOTavgPAUSE_S = ($TOTavgPAUSE_M - $TOTavgPAUSE_M_int);
$TOTavgPAUSE_S = ($TOTavgPAUSE_S * 60);
$TOTavgPAUSE_S = round($TOTavgPAUSE_S, 0);
@@ -551,8 +555,8 @@ while ($n < $j)
while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
$TOTavgWAIT_M = ( ($TOTtotWAIT / $TOTcalls) / 60);
$TOTavgWAIT_M = round($TOTavgWAIT_M, 2);
$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M");
$TOTavgWAIT_M_int = round($TOTavgWAIT_M, 2);
$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M_int");
$TOTavgWAIT_S = ($TOTavgWAIT_M - $TOTavgWAIT_M_int);
$TOTavgWAIT_S = ($TOTavgWAIT_S * 60);
$TOTavgWAIT_S = round($TOTavgWAIT_S, 0);