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Fixes for pause-while-call-coming-in issues in agent screen.

Browse Source 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-02-03 13:45:40 +00:00
parent 3d9f12efd1
commit c405c2c4ca
6 changed files with 469 additions and 136 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+3
View File
@@ -74,6 +74,9 @@ OTHER CHANGES:
6. Added In-Group option to populate new leads with a DID descriptive value in
the province field of the new lead.
7. Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
send a URL defined in a Settings Container.
agc_2-X/trunk/agi/cm_phonesearch.agi
+1
View File
@@ -11,6 +11,7 @@
# If phone number is not found, call will go to the 'D' option in the call menu
# If default in-group is not found, call will go to the 'C' option in the call menu
# If default in-group is found, call will go to the 'B' option in the call menu
# (NOTE: you MUST set the In-Group to DYNAMIC_INGROUP_VAR for 'B' option)
#
# Flag Options:
# 1- Country code to search the areacode within, default 1
agc_2-X/trunk/bin/AST_send_URL.pl
+238 -5
View File
@@ -1,14 +1,14 @@
#!/usr/bin/perl
#
# AST_send_URL.pl version 2.12
# AST_send_URL.pl version 2.14
#
# DESCRIPTION:
# This script is spawned for remote agents when the Start Call URL is set in the
# campaign or in-group that the call came from when sent to the remote agent.
# This script is also used for the Add-Lead-URL feature in In-groups and for
# QM socket-send.
# QM socket-send as well as from call menus using a settings container.
#
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 100622-0929 - First Build
@@ -23,6 +23,7 @@
# 150609-1931 - Added list_description variable
# 150703-1542 - Fixed issue with list_id check
# 150711-1501 - Changed to add more logging and better HTTPS support
# 170202-2321 - Added SC_CALL_URL function
#
$|++;
@@ -43,7 +44,7 @@ $now_date = "$year-$mon-$mday $hour:$min:$sec";
### Initialize run-time variables ###
my ($CLOhelp, $SYSLOG,$DB, $DBX);
my ($campaign, $lead_id, $phone_number, $call_type, $user, $uniqueid, $alt_dial, $call_id, $function);
my ($campaign, $lead_id, $phone_number, $call_type, $user, $uniqueid, $alt_dial, $call_id, $function, $container);
my $FULL_LOG = 1;
$url_function = 'other';
$US='_';
@@ -62,6 +63,7 @@ if (scalar @ARGV) {
'call_id=s' => \$call_id,
'list_id:s' => \$list_id,
'function=s' => \$function,
'container=s' => \$container,
'debug!' => \$DB,
'debugX!' => \$DBX,
'fulllog!' => \$FULL_LOG,
@@ -83,6 +85,7 @@ if (scalar @ARGV) {
print " call_id: $call_id\n" if ($call_id);
print " list_id: $list_id\n" if ($list_id);
print " function: $function\n" if ($function);
print " container: $container\n" if ($container);
print " compat_url: $compat_url\n" if ($compat_url);
print "\n";
}
@@ -102,6 +105,7 @@ if (scalar @ARGV) {
print " [--call_id] = call_id or caller_code of the call\n";
print " [--list_id] = list_id of the lead on the call\n";
print " [--compat_url] = full compatible URL to send\n";
print " [--container] = settings container to use if function is SC_CALL_URL\n";
print " [--function] = which function is to be run, default is REMOTE_AGENT_START_CALL_URL\n";
print " *REMOTE_AGENT_START_CALL_URL - performs a Start Call URL get for Remote Agent Calls\n";
print " *INGROUP_ADD_LEAD_URL - performs an Add Lead URL get for In-Groups when a lead is added\n";
@@ -203,6 +207,24 @@ if (length($lead_id) > 0)
}
$sthA->finish();
if ($function =~ /SC_CALL_URL/)
{
$sc_call_url='';
$stmtH= "SELECT container_entry from vicidial_settings_containers where container_id='$container';";
$sthA = $dbhA->prepare($stmtH) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($AGILOG) {$agi_string = "$sthArows|$stmtH|"; &agi_output;}
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$sc_call_url = $aryA[0];
}
else
{$no_container=2;}
$sthA->finish();
}
if ( ($function =~ /NA_CALL_URL/) && (length($list_id) > 1) )
{
$stmtH = "SELECT na_call_url FROM vicidial_lists where list_id='$list_id';";
@@ -369,7 +391,7 @@ if (length($lead_id) > 0)
}
elsif ($function =~ /NA_CALL_URL/)
{
##### BEGIN Call URL function #####
##### BEGIN NA Call URL function #####
$stmtA = "SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,phone_code FROM vicidial_list where lead_id='$lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -550,6 +572,217 @@ if (length($lead_id) > 0)
$parse_url = $na_call_url;
$url_function = 'na_callurl';
##### END NA Call URL function #####
}
elsif ($function =~ /SC_CALL_URL/)
{
$talk_sec=0; $dead_sec=0; $dispo_epoch=time(); $now_epoch=time();
##### BEGIN Settings Container Call URL function #####
$stmtA = "SELECT user,status,talk_sec,dead_sec,dispo_epoch from vicidial_agent_log where lead_id='$lead_id' order by agent_log_id desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_user = $aryA[0];
$VAR_dispo = $aryA[1];
$talk_sec = $aryA[2];
$dead_sec = $aryA[3];
$dispo_epoch = $aryA[4];
}
$ivr_time = ($now_epoch - $dispo_epoch);
$talk_time = ($talk_sec - $dead_sec);
if ($talk_time < 1)
{$talk_time = 0;}
else
{$talk_time_min = ($talk_time / 60); $talk_time_min = sprintf("%.0f", $talk_time_min);}
$stmtA = "SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,phone_code FROM vicidial_list where lead_id='$lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_entry_date = $aryA[1];
$VAR_modify_date = $aryA[2];
$VAR_status = $aryA[3];
$VAR_vendor_lead_code = $aryA[5];
$VAR_source_id = $aryA[6];
$VAR_list_id = $aryA[7];
$VAR_phone_number = $aryA[8];
$VAR_title = $aryA[9];
$VAR_first_name = $aryA[10];
$VAR_middle_initial = $aryA[11];
$VAR_last_name = $aryA[12];
$VAR_address1 = $aryA[13];
$VAR_address2 = $aryA[14];
$VAR_address3 = $aryA[15];
$VAR_city = $aryA[16];
$VAR_state = $aryA[17];
$VAR_province = $aryA[18];
$VAR_postal_code = $aryA[19];
$VAR_country_code = $aryA[20];
$VAR_gender = $aryA[21];
$VAR_date_of_birth = $aryA[22];
$VAR_alt_phone = $aryA[23];
$VAR_email = $aryA[24];
$VAR_security_phrase = $aryA[25];
$VAR_comments = $aryA[26];
$VAR_called_count = $aryA[27];
$VAR_last_local_call_time = $aryA[28];
$VAR_rank = $aryA[29];
$VAR_owner = $aryA[30];
$VAR_phone_code = $aryA[31];
}
$sthA->finish();
if ($sc_call_url =~ /--A--user_custom_/)
{
$stmtA = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five,user_group from vicidial_users where user='$user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_user_custom_one = $aryA[0];
$VAR_user_custom_two = $aryA[1];
$VAR_user_custom_three = $aryA[2];
$VAR_user_custom_four = $aryA[3];
$VAR_user_custom_five = $aryA[4];
$VAR_user_group = $aryA[5];
}
}
if ($sc_call_url =~ /--A--did_/)
{
$stmtA = "SELECT did_id,extension FROM vicidial_did_log where uniqueid='$uniqueid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_did_id = $aryA[0];
$VAR_did_extension = $aryA[1];
}
$sthA->finish();
$stmtA = "SELECT did_pattern,did_description FROM vicidial_inbound_dids where did_id='$VAR_did_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_did_pattern = $aryA[0];
$VAR_did_description = $aryA[1];
}
$sthA->finish();
}
if ($sc_call_url =~ /--A--closecallid--B--/)
{
$stmtA = "SELECT closecallid FROM vicidial_closer_log where uniqueid='$uniqueid' order by closecallid limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_closecallid = $aryA[0];
}
$sthA->finish();
}
if ( (length($VAR_list_id) > 1) && ( ( (length($list_name) < 1) && ($sc_call_url =~ /--A--list_name--B--/) ) || ( (length($list_description) < 1) && ($sc_call_url =~ /--A--list_description--B--/) ) ) )
{
$stmtH = "SELECT list_name,list_description FROM vicidial_lists where list_id='$VAR_list_id';";
$sthA = $dbhA->prepare($stmtH) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtH ", $dbhA->errstr;
$list_name_ct=$sthA->rows;
if ($list_name_ct > 0)
{
@aryA = $sthA->fetchrow_array;
if (length($aryA[0])>0)
{
$list_name = $aryA[0];
}
if (length($aryA[1])>0)
{
$list_description = $aryA[1];
}
}
$sthA->finish();
}
$sc_call_url =~ s/^VAR//gi;
$sc_call_url =~ s/--A--lead_id--B--/$VAR_lead_id/gi;
$sc_call_url =~ s/--A--entry_date--B--/$VAR_entry_date/gi;
$sc_call_url =~ s/--A--modify_date--B--/$VAR_modify_date/gi;
$sc_call_url =~ s/--A--status--B--/$VAR_dispo/gi;
$sc_call_url =~ s/--A--dispo--B--/$VAR_dispo/gi;
$sc_call_url =~ s/--A--user--B--/$VAR_user/gi;
$sc_call_url =~ s/--A--vendor_id--B--/$VAR_vendor_lead_code/gi;
$sc_call_url =~ s/--A--vendor_lead_code--B--/$VAR_vendor_lead_code/gi;
$sc_call_url =~ s/--A--source_id--B--/$VAR_source_id/gi;
$sc_call_url =~ s/--A--list_id--B--/$VAR_list_id/gi;
$sc_call_url =~ s/--A--list_name--B--/$list_name/gi;
$sc_call_url =~ s/--A--list_description--B--/$list_description/gi;
$sc_call_url =~ s/--A--phone_code--B--/$VAR_phone_code/gi;
$sc_call_url =~ s/--A--phone_number--B--/$VAR_phone_number/gi;
$sc_call_url =~ s/--A--title--B--/$VAR_title/gi;
$sc_call_url =~ s/--A--first_name--B--/$VAR_first_name/gi;
$sc_call_url =~ s/--A--middle_initial--B--/$VAR_middle_initial/gi;
$sc_call_url =~ s/--A--last_name--B--/$VAR_last_name/gi;
$sc_call_url =~ s/--A--address1--B--/$VAR_address1/gi;
$sc_call_url =~ s/--A--address2--B--/$VAR_address2/gi;
$sc_call_url =~ s/--A--address3--B--/$VAR_address3/gi;
$sc_call_url =~ s/--A--city--B--/$VAR_city/gi;
$sc_call_url =~ s/--A--state--B--/$VAR_state/gi;
$sc_call_url =~ s/--A--province--B--/$VAR_province/gi;
$sc_call_url =~ s/--A--postal_code--B--/$VAR_postal_code/gi;
$sc_call_url =~ s/--A--country_code--B--/$VAR_country_code/gi;
$sc_call_url =~ s/--A--gender--B--/$VAR_gender/gi;
$sc_call_url =~ s/--A--date_of_birth--B--/$VAR_date_of_birth/gi;
$sc_call_url =~ s/--A--alt_phone--B--/$VAR_alt_phone/gi;
$sc_call_url =~ s/--A--email--B--/$VAR_email/gi;
$sc_call_url =~ s/--A--security_phrase--B--/$VAR_security_phrase/gi;
$sc_call_url =~ s/--A--comments--B--/$VAR_comments/gi;
$sc_call_url =~ s/--A--called_count--B--/$VAR_called_count/gi;
$sc_call_url =~ s/--A--last_local_call_time--B--/$VAR_last_local_call_time/gi;
$sc_call_url =~ s/--A--rank--B--/$VAR_rank/gi;
$sc_call_url =~ s/--A--owner--B--/$VAR_owner/gi;
$sc_call_url =~ s/--A--dialed_number--B--/$VAR_phone_number/gi;
$sc_call_url =~ s/--A--dialed_label--B--/$VAR_alt_dial/gi;
$sc_call_url =~ s/--A--user_custom_one--B--/$VAR_user_custom_one/gi;
$sc_call_url =~ s/--A--user_custom_two--B--/$VAR_user_custom_two/gi;
$sc_call_url =~ s/--A--user_custom_three--B--/$VAR_user_custom_three/gi;
$sc_call_url =~ s/--A--user_custom_four--B--/$VAR_user_custom_four/gi;
$sc_call_url =~ s/--A--user_custom_five--B--/$VAR_user_custom_five/gi;
$sc_call_url =~ s/--A--did_id--B--/$VAR_did_id/gi;
$sc_call_url =~ s/--A--did_extension--B--/$VAR_did_extension/gi;
$sc_call_url =~ s/--A--did_pattern--B--/$VAR_did_pattern/gi;
$sc_call_url =~ s/--A--did_description--B--/$VAR_did_description/gi;
$sc_call_url =~ s/--A--closecallid--B--/$VAR_closecallid/gi;
$sc_call_url =~ s/--A--uniqueid--B--/$VAR_uniqueid/gi;
$sc_call_url =~ s/--A--call_id--B--/$VAR_call_id/gi;
$sc_call_url =~ s/--A--user_group--B--/$VAR_user_group/gi;
$sc_call_url =~ s/--A--campaign--B--/$VAR_campaign_id/gi;
$sc_call_url =~ s/--A--campaign_id--B--/$VAR_campaign_id/gi;
$sc_call_url =~ s/--A--group--B--/$VAR_campaign_id/gi;
$sc_call_url =~ s/--A--function--B--/$function/gi;
$sc_call_url =~ s/--A--ivr_time--B--/$ivr_time/gi;
$sc_call_url =~ s/--A--talk_time--B--/$talk_time/gi;
$sc_call_url =~ s/--A--talk_time_min--B--/$talk_time_min/gi;
$sc_call_url =~ s/ /+/gi;
$sc_call_url =~ s/&/\\&/gi;
$parse_url = $sc_call_url;
$url_function = 'sc_callurl';
##### END Settings Container Call URL function #####
}
else
{
agc_2-X/trunk/docs/NON-AGENT_API.txt
+1 -1
View File
@@ -659,7 +659,7 @@ http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&functio
http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&function=add_lead&phone_number=7275551111&campaign_id=TESTCAMP&callback=Y&callback_status=CALLBK&callback_datetime=NOW&callback_type=USERONLY&callback_user=6666&callback_comments=Comments+go+here
Example responses:
Example responses: (The "data" values for a successful add_lead request are: phone_number, list_id, lead_id, gmt_offset_now)
SUCCESS: add_lead LEAD HAS BEEN ADDED - 7275551111|6666|999|193715|-4
NOTICE: add_lead ADDED TO HOPPER - 7275551111|6666|193715|1677922
agc_2-X/trunk/www/agc/vdc_db_query.php
+45 -32
View File
@@ -1,7 +1,7 @@
<?php
# vdc_db_query.php
#
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This script is designed to exchange information between vicidial.php and the database server for various actions
#
@@ -418,10 +418,11 @@
# 161117-0622 - Fixes for rare vicidial_log and recording_log issues
# 161222-0728 - Fixed issue with Scheduled Callbacks with tilde'~' in text fields
# 161231-1250 - Fixed issue #985, inbound dispo call url
# 170201-2214 - Fix for receiving call just after a pause
#
$version = '2.14-312';
$build = '161231-1250';
$version = '2.14-313';
$build = '170201-2214';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=658;
@@ -695,6 +696,10 @@ if (isset($_GET["customer_server_ip"])) {$customer_server_ip=$_GET["customer_ser
elseif (isset($_POST["customer_server_ip"])) {$customer_server_ip=$_POST["customer_server_ip"];}
if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
if (isset($_GET["VDRP_stage"])) {$VDRP_stage=$_GET["VDRP_stage"];}
elseif (isset($_POST["VDRP_stage"])) {$VDRP_stage=$_POST["VDRP_stage"];}
if (isset($_GET["previous_agent_log_id"])) {$previous_agent_log_id=$_GET["previous_agent_log_id"];}
elseif (isset($_POST["previous_agent_log_id"])) {$previous_agent_log_id=$_POST["previous_agent_log_id"];}
header ("Content-type: text/html; charset=utf-8");
@@ -7632,7 +7637,6 @@ if ($ACTION == 'VDADcheckINCOMING')
echo $LeaD_InfO;
$wait_sec=0;
$StarTtime = date("U");
$stmt = "SELECT wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
@@ -11961,35 +11965,22 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
}
else
{
$vla_autodialSQL='';
$vla_pausecodeSQL='';
if (preg_match('/INBOUND_MAN/',$dial_method))
{$vla_autodialSQL = ",outbound_autodial='N'";}
if ($ACTION == 'VDADready')
{$vla_pausecodeSQL = ",pause_code='',external_pause_code=''";}
$random = (rand(1000000, 9999999) + 10000000);
$stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='',last_state_change='$NOW_TIME' $vla_autodialSQL $vla_pausecodeSQL where user='$user' and server_ip='$server_ip';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);}
$retry_count=0;
while ( ($errno > 0) and ($retry_count < 9) )
{
$rslt=mysql_to_mysqli($stmt, $link);
$one_mysql_log=1;
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
$one_mysql_log=0;
$retry_count++;
}
if ($comments != 'NO_STATUS_CHANGE')
{
$VLAaffected_rows=0;
$vla_lead_wipeSQL='';
$vla_where_SQL='';
if ($ACTION == 'VDADready')
{$vla_lead_wipeSQL = ",lead_id=0";}
{
$vla_lead_wipeSQL = ",lead_id=0";
$vla_where_SQL = "and status NOT IN('QUEUE','INCALL')";
}
if ( ($ACTION == 'VDADpause') or ($pause_trigger == 'PAUSE') )
{$vla_ring_resetSQL = ",ring_callerid=''";}
$stmt="UPDATE vicidial_live_agents set status='$vla_status' $vla_lead_wipeSQL $vla_ring_resetSQL where user='$user' and server_ip='$server_ip';";
{
$vla_ring_resetSQL = ",ring_callerid=''";
$vla_where_SQL = "and status NOT IN('QUEUE','INCALL')";
}
$stmt="UPDATE vicidial_live_agents set status='$vla_status' $vla_lead_wipeSQL $vla_ring_resetSQL where user='$user' and server_ip='$server_ip' $vla_where_SQL;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -12002,10 +11993,32 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
$one_mysql_log=0;
$retry_count++;
}
$affected_rows = mysqli_affected_rows($link);
$VLAaffected_rows = mysqli_affected_rows($link);
}
if ( ($affected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') )
if ( ($VLAaffected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') )
{
$vla_autodialSQL='';
$vla_pausecodeSQL='';
if (preg_match('/INBOUND_MAN/',$dial_method))
{$vla_autodialSQL = ",outbound_autodial='N'";}
if ($ACTION == 'VDADready')
{$vla_pausecodeSQL = ",pause_code='',external_pause_code=''";}
$random = (rand(1000000, 9999999) + 10000000);
$stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='',last_state_change='$NOW_TIME' $vla_autodialSQL $vla_pausecodeSQL where user='$user' and server_ip='$server_ip';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);}
$retry_count=0;
while ( ($errno > 0) and ($retry_count < 9) )
{
$rslt=mysql_to_mysqli($stmt, $link);
$one_mysql_log=1;
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
$one_mysql_log=0;
$retry_count++;
}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
@@ -12117,8 +12130,8 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);}
}
$agent_log = 'NEW_ID';
if ($VLAaffected_rows > 0)
{$agent_log = 'NEW_ID';}
}
if ($wrapup == 'WRAPUP')
agc_2-X/trunk/www/agc/vicidial.php
+181 -98
View File
@@ -1,7 +1,7 @@
<?php
# vicidial.php - the web-based version of the astVICIDIAL client application
#
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# Other scripts that this application depends on:
# - vdc_db_query.php: Updates information in the database
@@ -536,10 +536,11 @@
# 161217-0826 - Added debug logging of dead call trigger
# 161222-0727 - Fixed issue with Scheduled Callbacks with tilde'~' in text fields
# 161222-1111 - Added more debug logging of events
# 170201-2215 - Fixes for pause-while-call-coming-in issues
#
$version = '2.14-506c';
$build = '161222-1111';
$version = '2.14-507c';
$build = '170201-2215';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -4473,6 +4474,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var agent_display_fields='<?php echo $agent_display_fields ?>';
var customer_sec='0';
var allow_required_fields='<?php echo $allow_required_fields ?>';
var safe_pause_counter=0;
var CFAI_sent=0;
var pause_resume_click_epoch=0;
var previous_agent_log_id='<?php echo $agent_log_id ?>';
var alert_box_close_counter=0;
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -7114,6 +7120,16 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// closes callback list screen
function alert_box(temp_message)
{
var ABtop='200px';
var ABleft='200px';
if (alert_box_close_counter > 0)
{
var ABtop='50px';
var ABleft='5px';
}
document.getElementById("AlertBox").style.top = ABtop;
document.getElementById("AlertBox").style.left = ABleft;
document.getElementById("AlertBoxContent").innerHTML = temp_message;
showDiv('AlertBox');
@@ -9457,6 +9473,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var MDOnextResponse_array=MDOnextResponse.split("\n");
MDnextCID = MDOnextResponse_array[0];
LastCallCID = MDOnextResponse_array[0];
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = MDOnextResponse_array[1];
if (MDnextCID == " CALL NOT PLACED")
{
@@ -9575,105 +9592,130 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (APRclick=='YES')
{button_click_log = button_click_log + "" + SQLdate + "-----AutoDial_ReSume_PauSe---" + taskaction + " " + taskagentlog + " " + taskstatuschange + " " + temp_reason + " " + temp_auto + " " + temp_auto_code + "|";}
var add_pause_code='';
if (taskaction == 'VDADready')
if (VD_live_customer_call==1)
{
VDRP_stage = 'READY';
VDRP_stage_seconds=0;
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
{VDRP_stage = 'CLOSER';}
else
{VDRP_stage = 'READY';}
}
AutoDialReady = 1;
AutoDialWaiting = 1;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
alert_box("<?php echo _QXZ("STILL A LIVE CALL! You must hang it up first."); ?>\n" + VD_live_customer_call + "\n" + VDRP_stage);
button_click_log = button_click_log + "" + SQLdate + "-----ON_CALL_pause_resume_stopped---" + VD_live_customer_call + " " + VDRP_stage + "|";
}
else
{
VDRP_stage = 'PAUSED';
VDRP_stage_seconds=0;
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
dial_next_failed=0;
if (dial_method == "INBOUND_MAN")
if ( (CFAI_sent > 0) && (APRclick=='YES') )
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
alert_box_close_counter=10;
alert_box("<?php echo _QXZ("CHECK-FOR-CALL RUNNING, PLEASE WAIT");?>: " + CFAI_sent);
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_stopped_pause_click---" + CFAI_sent + " " + taskaction + " " + agent_log_id + "|";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method=" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
var add_pause_code='';
if (taskaction == 'VDADready')
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
if (check_DS_array[1] == 'Next agent_log_id:')
{agent_log_id = check_DS_array[2];}
VDRP_stage = 'READY';
VDRP_stage_seconds=0;
safe_pause_counter=0;
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
{VDRP_stage = 'CLOSER';}
else
{VDRP_stage = 'READY';}
}
AutoDialReady = 1;
AutoDialWaiting = 1;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
}
else
{
VDRP_stage = 'PAUSED';
VDRP_stage_seconds=0;
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
dial_next_failed=0;
safe_pause_counter=5;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method=" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
if (check_DS_array[1] == 'Next agent_log_id:')
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
var temp_agent_log_id = check_DS_array[2];
if (temp_agent_log_id === undefined)
{button_click_log = button_click_log + "" + SQLdate + "-----AJAX_pause_resume_undefined---" + temp_agent_log_id + " " + taskaction + " " + agent_log_id + "|";}
else
{agent_log_id = temp_agent_log_id;}
}
}
}
delete xmlhttp;
}
waiting_on_dispo=0;
}
delete xmlhttp;
}
waiting_on_dispo=0;
return agent_log_id;
}
// ################################################################################
// Check to see if there is a call being sent from the auto-dialer to agent conf
function ReChecKCustoMerChaN()
@@ -9835,6 +9877,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (typeof(xmlhttprequestcheckauto) == "undefined")
{
CFAI_sent=1;
if (safe_pause_counter > 0)
{button_click_log = button_click_log + "" + SQLdate + "-----safe_pause_CFAI---" + safe_pause_counter + " " + VDRP_stage + "|";}
all_record = 'NO';
all_record_count=0;
// document.vicidial_form.lead_id.value = '';
@@ -9857,17 +9902,18 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
xmlhttprequestcheckauto = new XMLHttpRequest();
}
if (xmlhttprequestcheckauto)
{
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass;
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
if (xmlhttprequestcheckauto)
{
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VDRP_stage=" + VDRP_stage + "&previous_agent_log_id=" + previous_agent_log_id;
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckauto.send(checkVDAI_query);
xmlhttprequestcheckauto.onreadystatechange = function()
xmlhttprequestcheckauto.send(checkVDAI_query);
xmlhttprequestcheckauto.onreadystatechange = function()
{
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
{
var check_incoming = null;
CFAI_sent=0;
check_incoming = xmlhttprequestcheckauto.responseText;
// alert(checkVDAI_query);
// alert(xmlhttprequestcheckauto.responseText);
@@ -9878,6 +9924,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
AutoDialWaiting = 0;
QUEUEpadding = 0;
UpdatESettingSChecK = 1;
safe_pause_counter=0;
// fix for receiving a call just after a pause
if (VDRP_stage == 'PAUSED')
{
button_click_log = button_click_log + "" + SQLdate + "-----paused_CFAI_caught---" + VDRP_stage + " " + agent_log_id + " " + previous_agent_log_id + "|";
agent_log_id = previous_agent_log_id;
}
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
customer_sec = 0;
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
VDIC_web_form_address = VICIDiaL_web_form_address;
@@ -9992,10 +10049,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (uniqueid_status_display=='ENABLED_PRESERVE')
{custom_call_id = " Call ID " + VDIC_data_VDIG[25];}
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
customer_sec = 0;
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
// DialLog("start");
@@ -10556,6 +10609,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
xmlhttprequestcheckauto = undefined;
delete xmlhttprequestcheckauto;
if (alert_box_close_counter > 0)
{
if (VDRP_stage != 'PAUSED')
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
}
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_close_pause_alert---" + previous_agent_log_id + " " + agent_log_id + "|";
alert_box_close_counter=0;
hideDiv('AlertBox');
}
}
}
}
@@ -12680,6 +12744,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (check_DS_array[1] == 'Next agent_log_id:')
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = check_DS_array[2];
}
}
@@ -13073,7 +13138,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var check_pause_code = xmlhttp.responseText;
var check_PC_array=check_pause_code.split("\n");
if (check_PC_array[1] == 'Next agent_log_id:')
{agent_log_id = check_PC_array[2];}
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = check_PC_array[2];
}
// alert(VMCpausecode_query);
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
}
@@ -16484,9 +16552,10 @@ function phone_number_format(formatphone) {
if (agentonly_callbacks == '1')
{CB_count_check++;}
if (AutoDialWaiting == 1)
if ( (AutoDialWaiting == 1) || (safe_pause_counter > 0) )
{
check_for_auto_incoming();
safe_pause_counter=(safe_pause_counter - 1);
}
// look for a channel name for the manually dialed call
if (MD_channel_look==1)
@@ -16757,6 +16826,14 @@ function phone_number_format(formatphone) {
}
}
}
else
{
if (safe_pause_counter > 0)
{
check_for_auto_incoming();
safe_pause_counter=(safe_pause_counter - 1);
}
}
if (consult_custom_wait > 0)
{
if (consult_custom_wait == '1')
@@ -16799,6 +16876,12 @@ function phone_number_format(formatphone) {
// document.getElementById("debugbottomspan").innerHTML = "waiting on dispo response to resume: " + waiting_on_dispo + "|" + updatedispo_resume_trigger;
}
}
if (alert_box_close_counter > 0)
{
alert_box_close_counter = (alert_box_close_counter - 1);
if (alert_box_close_counter < 1)
{hideDiv('AlertBox');}
}
}
setTimeout("all_refresh()", refresh_interval);
}