ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Fixes for pause-while-call-coming-in issues in agent screen.

Browse Source 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-02-03 13:45:40 +00:00
parent 3d9f12efd1
commit c405c2c4ca
6 changed files with 469 additions and 136 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/www/agc/vicidial.php
+181 -98
View File
@@ -1,7 +1,7 @@
<?php
# vicidial.php - the web-based version of the astVICIDIAL client application
#
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# Other scripts that this application depends on:
# - vdc_db_query.php: Updates information in the database
@@ -536,10 +536,11 @@
# 161217-0826 - Added debug logging of dead call trigger
# 161222-0727 - Fixed issue with Scheduled Callbacks with tilde'~' in text fields
# 161222-1111 - Added more debug logging of events
# 170201-2215 - Fixes for pause-while-call-coming-in issues
#
$version = '2.14-506c';
$build = '161222-1111';
$version = '2.14-507c';
$build = '170201-2215';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -4473,6 +4474,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var agent_display_fields='<?php echo $agent_display_fields ?>';
var customer_sec='0';
var allow_required_fields='<?php echo $allow_required_fields ?>';
var safe_pause_counter=0;
var CFAI_sent=0;
var pause_resume_click_epoch=0;
var previous_agent_log_id='<?php echo $agent_log_id ?>';
var alert_box_close_counter=0;
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -7114,6 +7120,16 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// closes callback list screen
function alert_box(temp_message)
{
var ABtop='200px';
var ABleft='200px';
if (alert_box_close_counter > 0)
{
var ABtop='50px';
var ABleft='5px';
}
document.getElementById("AlertBox").style.top = ABtop;
document.getElementById("AlertBox").style.left = ABleft;
document.getElementById("AlertBoxContent").innerHTML = temp_message;
showDiv('AlertBox');
@@ -9457,6 +9473,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var MDOnextResponse_array=MDOnextResponse.split("\n");
MDnextCID = MDOnextResponse_array[0];
LastCallCID = MDOnextResponse_array[0];
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = MDOnextResponse_array[1];
if (MDnextCID == " CALL NOT PLACED")
{
@@ -9575,105 +9592,130 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (APRclick=='YES')
{button_click_log = button_click_log + "" + SQLdate + "-----AutoDial_ReSume_PauSe---" + taskaction + " " + taskagentlog + " " + taskstatuschange + " " + temp_reason + " " + temp_auto + " " + temp_auto_code + "|";}
var add_pause_code='';
if (taskaction == 'VDADready')
if (VD_live_customer_call==1)
{
VDRP_stage = 'READY';
VDRP_stage_seconds=0;
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
{VDRP_stage = 'CLOSER';}
else
{VDRP_stage = 'READY';}
}
AutoDialReady = 1;
AutoDialWaiting = 1;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
alert_box("<?php echo _QXZ("STILL A LIVE CALL! You must hang it up first."); ?>\n" + VD_live_customer_call + "\n" + VDRP_stage);
button_click_log = button_click_log + "" + SQLdate + "-----ON_CALL_pause_resume_stopped---" + VD_live_customer_call + " " + VDRP_stage + "|";
}
else
{
VDRP_stage = 'PAUSED';
VDRP_stage_seconds=0;
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
dial_next_failed=0;
if (dial_method == "INBOUND_MAN")
if ( (CFAI_sent > 0) && (APRclick=='YES') )
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
alert_box_close_counter=10;
alert_box("<?php echo _QXZ("CHECK-FOR-CALL RUNNING, PLEASE WAIT");?>: " + CFAI_sent);
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_stopped_pause_click---" + CFAI_sent + " " + taskaction + " " + agent_log_id + "|";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method=" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
var add_pause_code='';
if (taskaction == 'VDADready')
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
if (check_DS_array[1] == 'Next agent_log_id:')
{agent_log_id = check_DS_array[2];}
VDRP_stage = 'READY';
VDRP_stage_seconds=0;
safe_pause_counter=0;
if (INgroupCOUNT > 0)
{
if (VICIDiaL_closer_blended == 0)
{VDRP_stage = 'CLOSER';}
else
{VDRP_stage = 'READY';}
}
AutoDialReady = 1;
AutoDialWaiting = 1;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
}
else
{
VDRP_stage = 'PAUSED';
VDRP_stage_seconds=0;
AutoDialReady = 0;
AutoDialWaiting = 0;
pause_code_counter = 0;
dial_next_failed=0;
safe_pause_counter=5;
if (dial_method == "INBOUND_MAN")
{
auto_dial_level=starting_dial_level;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
}
else
{
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method=" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var check_dispo = null;
check_dispo = xmlhttp.responseText;
var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
if (check_DS_array[1] == 'Next agent_log_id:')
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
var temp_agent_log_id = check_DS_array[2];
if (temp_agent_log_id === undefined)
{button_click_log = button_click_log + "" + SQLdate + "-----AJAX_pause_resume_undefined---" + temp_agent_log_id + " " + taskaction + " " + agent_log_id + "|";}
else
{agent_log_id = temp_agent_log_id;}
}
}
}
delete xmlhttp;
}
waiting_on_dispo=0;
}
delete xmlhttp;
}
waiting_on_dispo=0;
return agent_log_id;
}
// ################################################################################
// Check to see if there is a call being sent from the auto-dialer to agent conf
function ReChecKCustoMerChaN()
@@ -9835,6 +9877,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (typeof(xmlhttprequestcheckauto) == "undefined")
{
CFAI_sent=1;
if (safe_pause_counter > 0)
{button_click_log = button_click_log + "" + SQLdate + "-----safe_pause_CFAI---" + safe_pause_counter + " " + VDRP_stage + "|";}
all_record = 'NO';
all_record_count=0;
// document.vicidial_form.lead_id.value = '';
@@ -9857,17 +9902,18 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
xmlhttprequestcheckauto = new XMLHttpRequest();
}
if (xmlhttprequestcheckauto)
{
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass;
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
if (xmlhttprequestcheckauto)
{
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VDRP_stage=" + VDRP_stage + "&previous_agent_log_id=" + previous_agent_log_id;
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckauto.send(checkVDAI_query);
xmlhttprequestcheckauto.onreadystatechange = function()
xmlhttprequestcheckauto.send(checkVDAI_query);
xmlhttprequestcheckauto.onreadystatechange = function()
{
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
{
var check_incoming = null;
CFAI_sent=0;
check_incoming = xmlhttprequestcheckauto.responseText;
// alert(checkVDAI_query);
// alert(xmlhttprequestcheckauto.responseText);
@@ -9878,6 +9924,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
AutoDialWaiting = 0;
QUEUEpadding = 0;
UpdatESettingSChecK = 1;
safe_pause_counter=0;
// fix for receiving a call just after a pause
if (VDRP_stage == 'PAUSED')
{
button_click_log = button_click_log + "" + SQLdate + "-----paused_CFAI_caught---" + VDRP_stage + " " + agent_log_id + " " + previous_agent_log_id + "|";
agent_log_id = previous_agent_log_id;
}
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
customer_sec = 0;
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
VDIC_web_form_address = VICIDiaL_web_form_address;
@@ -9992,10 +10049,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (uniqueid_status_display=='ENABLED_PRESERVE')
{custom_call_id = " Call ID " + VDIC_data_VDIG[25];}
VD_live_customer_call = 1;
VD_live_call_secondS = 0;
customer_sec = 0;
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
// DialLog("start");
@@ -10556,6 +10609,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
xmlhttprequestcheckauto = undefined;
delete xmlhttprequestcheckauto;
if (alert_box_close_counter > 0)
{
if (VDRP_stage != 'PAUSED')
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
}
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_close_pause_alert---" + previous_agent_log_id + " " + agent_log_id + "|";
alert_box_close_counter=0;
hideDiv('AlertBox');
}
}
}
}
@@ -12680,6 +12744,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (check_DS_array[1] == 'Next agent_log_id:')
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = check_DS_array[2];
}
}
@@ -13073,7 +13138,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var check_pause_code = xmlhttp.responseText;
var check_PC_array=check_pause_code.split("\n");
if (check_PC_array[1] == 'Next agent_log_id:')
{agent_log_id = check_PC_array[2];}
{
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = check_PC_array[2];
}
// alert(VMCpausecode_query);
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
}
@@ -16484,9 +16552,10 @@ function phone_number_format(formatphone) {
if (agentonly_callbacks == '1')
{CB_count_check++;}
if (AutoDialWaiting == 1)
if ( (AutoDialWaiting == 1) || (safe_pause_counter > 0) )
{
check_for_auto_incoming();
safe_pause_counter=(safe_pause_counter - 1);
}
// look for a channel name for the manually dialed call
if (MD_channel_look==1)
@@ -16757,6 +16826,14 @@ function phone_number_format(formatphone) {
}
}
}
else
{
if (safe_pause_counter > 0)
{
check_for_auto_incoming();
safe_pause_counter=(safe_pause_counter - 1);
}
}
if (consult_custom_wait > 0)
{
if (consult_custom_wait == '1')
@@ -16799,6 +16876,12 @@ function phone_number_format(formatphone) {
// document.getElementById("debugbottomspan").innerHTML = "waiting on dispo response to resume: " + waiting_on_dispo + "|" + updatedispo_resume_trigger;
}
}
if (alert_box_close_counter > 0)
{
alert_box_close_counter = (alert_box_close_counter - 1);
if (alert_box_close_counter < 1)
{hideDiv('AlertBox');}
}
}
setTimeout("all_refresh()", refresh_interval);
}