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Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group.

Browse Source 
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-01-15 12:19:42 +00:00
parent 53ecca780d
commit c475b01ff3
10 changed files with 242 additions and 148 deletions
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agc_2-X/trunk/UPGRADE
+5
View File
@@ -222,6 +222,11 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
50. Added notification of time synchronization problems in the vicidial.php page
51. Added AGENTDIRECT queueing to be able to send calls to only one agent
without having to create a new in-group for each agent. You can configure
DIDs to use AGENTDIRECT, and you can have VICIDIAL agents send calls to
specific agents using the AGENTDIRECT transfer group with LOCAL CLOSER button
and putting the agent to send the call to in the Number To Dial field.
agc_2-X/trunk/agi/agi-DID_route.agi
+10 -8
View File
@@ -14,6 +14,7 @@
#
# changes:
# 81007-0324 - First Build
# 90115-0645 - Activated AGENT call routing
#
$script = 'agi-DID_route.agi';
@@ -279,6 +280,15 @@ if ($did_route =~ /IN_GROUP/)
}
### Route call to a logged-in VICIDIAL agent
if ($did_route =~ /AGENT/)
{
$did_extension = "99909$S$did_id$S";
$exten_context = $ext_context;
$did_route = 'EXTEN';
}
### Route call to an extension on the system
if ($did_route =~ /EXTEN/)
{
@@ -297,14 +307,6 @@ if ($did_route =~ /EXTEN/)
### Route call to a logged-in VICIDIAL agent
if ($did_route =~ /AGENT/)
{
# THIS FEATURE NOT YET DONE
exit;
}
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+203 -126
View File
@@ -34,6 +34,7 @@
# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
# ; 11. the user to queue the call to for AGENTDIRECT in-group calls
#
# ;inbound VICIDIAL calls:
#exten => 1234,1,Answer ; Answer the line
@@ -90,6 +91,7 @@
# 81104-0301 - Changed code to alter callerIDnumber for remote agents to the number of the caller
# 81105-0248 - Added MySQL error logging
# 90103-0311 - Added sip-silences before transfers to fix rare MoH issues
# 90115-0601 - Added AGENTDIRECT functionality
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -230,10 +232,11 @@ if (length($ARGV[0])>1)
$inbound_number = $ARGV_vars[3];
$parked_by = $ARGV_vars[4];
$park_extension = $ARGV_vars[5];
$status = $ARGV_vars[6];
$list_id = $ARGV_vars[7];
$status = $ARGV_vars[6];
$list_id = $ARGV_vars[7];
$phone_code = $ARGV_vars[8];
$Scampaign_id = $ARGV_vars[9];
$agent_only = $ARGV_vars[10];
}
$|=1;
@@ -271,7 +274,7 @@ if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
$user_unavailable_action='';
##### special processing for DID forwarded calls "99909*1*"
if ($extension =~ /^999\d\d\*/)
{
@@ -281,7 +284,7 @@ if ($extension =~ /^999\d\d\*/)
$did_id = $EXT_vars[1]; # the DID ID to grab settings from
### Grab DID values from the database
$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id FROM vicidial_inbound_dids where did_id = '$did_id';";
$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id,user,user_unavailable_action,user_route_settings_ingroup,did_route,voicemail_ext,extension,exten_context,phone,server_ip FROM vicidial_inbound_dids where did_id = '$did_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -289,13 +292,26 @@ if ($extension =~ /^999\d\d\*/)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$call_handle_method = $aryA[0];
$agent_search_method = $aryA[1];
$channel_group = $aryA[2];
$inbound_number = $aryA[3];
$list_id = $aryA[4];
$phone_code = $aryA[5];
$Scampaign_id = $aryA[6];
$call_handle_method = $aryA[0];
$agent_search_method = $aryA[1];
$did_in_group = $aryA[2];
$inbound_number = $aryA[3];
$list_id = $aryA[4];
$phone_code = $aryA[5];
$Scampaign_id = $aryA[6];
$agent_only = $aryA[7];
$user_unavailable_action = $aryA[8];
$user_route_settings_ingroup = $aryA[9];
$did_route = $aryA[10];
$did_voicemail_ext = $aryA[11];
$did_extension = $aryA[12];
$did_exten_context = $aryA[13];
$did_phone = $aryA[14];
$did_phone_server_ip = $aryA[15];
if ($did_route =~ /AGENT/)
{$channel_group = $user_route_settings_ingroup;}
else
{$channel_group = $did_in_group;}
}
$sthA->finish();
}
@@ -308,13 +324,16 @@ if ($call_handle_method =~ /^CLOSER/)
@EXT_vars = split(/\*/, $extension);
$referring_extension = $EXT_vars[0]; # initial extension sent
$channel_group = $EXT_vars[1]; # name of the parked group
$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
$parked_by = $EXT_vars[3]; # leadID
$park_extension = $EXT_vars[4]; # filename of the on-hold music file
$phone_number = $EXT_vars[5]; # phone number of customer
$fronter = $EXT_vars[6]; # user of the fronter that transferred the call
$channel_group = $EXT_vars[1]; # name of the parked group "In-group"
$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
$parked_by = $EXT_vars[3]; # leadID
$park_extension = $EXT_vars[4]; # filename of the on-hold music file
$phone_number = $EXT_vars[5]; # phone number of customer
$fronter = $EXT_vars[6]; # user of the fronter that transferred the call
if ($channel_group =~ /AGENTDIRECT/)
{
$agent_only = $EXT_vars[7]; # optional AGENTDIRECT user to queue call for
}
$CIDlead_id = $parked_by;
$PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
@@ -343,7 +362,7 @@ if ($call_handle_method =~ /^CID/)
if ($call_handle_method =~ /^ANI/)
{
{
$phone_number='';
### allow for external ANI to be collected on older RBS T1 circuits
if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
@@ -352,12 +371,12 @@ if ($call_handle_method =~ /^ANI/)
$phone_number = $EXT_vars[1];
if ($AGILOG) {$agi_string = "ANI found: |$phone_number|"; &agi_output;}
}
}
}
foreach $i (sort keys %AGI)
{
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
@@ -372,41 +391,41 @@ $VDADphone='';
$VDADphone_code='';
if ($channel =~ /Local/i)
{
if ( ($inbound_number =~ /CXFER/) || ($call_handle_method =~ /^CLOSER/) )
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
if ($call_handle_method =~ /^CLOSER/)
if ( ($inbound_number =~ /CXFER/) || ($call_handle_method =~ /^CLOSER/) )
{
sleep(1);
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02003'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$rec_count=0;
while ($sthArows > $rec_count)
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
if ($call_handle_method =~ /^CLOSER/)
{
@aryA = $sthA->fetchrow_array;
$Pseudo_duplicate_count = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
sleep(1);
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02003'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$Pseudo_duplicate_count = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($Pseudo_duplicate_count > 0)
{
if ($AGILOG) {$agi_string = "+++++ INBOUND LOCAL DUPLICATE: EXITING- $priority"; &agi_output;}
exit;
{
if ($AGILOG) {$agi_string = "+++++ INBOUND LOCAL DUPLICATE: EXITING- $priority"; &agi_output;}
exit;
}
}
}
}
else
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
exit;
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
exit;
}
}
}
### Grab Server values from the database
$cbc=0;
@@ -519,12 +538,12 @@ $AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($call_handle_method =~ /DIGITID$/)
{
{
&enter_pin_number;
}
}
if ($call_handle_method =~ /LOOKUP/)
{
{
if (length($phone_number) < 3)
{
### insert a record into the vicidial_list table
@@ -621,53 +640,53 @@ if ($call_handle_method =~ /LOOKUP/)
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
}
}
}
}
else
{
if ($call_handle_method =~ /CLOSER/)
{
### Grab call lead parameters from vicidial_list table
$cbc=0;
$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02013'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
while ($sthArows > $cbc)
if ($call_handle_method =~ /CLOSER/)
{
@aryA = $sthA->fetchrow_array;
$campaign = "$channel_group";
$phone_number = "$aryA[0]";
$phone_code = "$aryA[1]";
$insert_lead_id = "$CIDlead_id";
$fronter = "$aryA[2]";
$cbc++;
### Grab call lead parameters from vicidial_list table
$cbc=0;
$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02013'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$campaign = "$channel_group";
$phone_number = "$aryA[0]";
$phone_code = "$aryA[1]";
$insert_lead_id = "$CIDlead_id";
$fronter = "$aryA[2]";
$cbc++;
}
$sthA->finish();
}
$sthA->finish();
}
else
{
### insert a record into the vicidial_list table if no record was found above
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02015'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
### insert a record into the vicidial_list table if no record was found above
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02015'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
}
$sthA->finish();
}
}
@@ -809,33 +828,33 @@ if ($AGILOG) {$agi_string = "callerID changed: $YqueryCID"; &agi_output;}
if ($call_handle_method =~ /DIGITID$/)
{
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02023'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid"; &agi_output;}
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02023'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid"; &agi_output;}
}
$insert_xfer_id=0;
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02024'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02025'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_xfer_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02024'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02025'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_xfer_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log"; &agi_output;}
if ($AGILOG) {$agi_string = "-- VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log"; &agi_output;}
}
#############################################
@@ -895,6 +914,12 @@ if ($enable_queuemetrics_logging > 0)
$dbhB->disconnect();
}
### If AGENTDIRECT set variable accordingly ###
$adSQL='';
if ($channel_group =~ /AGENTDIRECT/)
{$adSQL = ",agent_only='$agent_only'";}
### check for an IVR status record in vicidial_auto_calls
$Uaffected_rows=0;
$stmtA = "select auto_call_id from vicidial_auto_calls where uniqueid='$uniqueid' and server_ip='$VARserver_ip';";
@@ -908,7 +933,7 @@ if ($sthArows > 0)
$auto_call_id = "$aryA[0]";
### UPDATE existing record to LIVE in the vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' WHERE auto_call_id='$auto_call_id';";
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' $adSQL WHERE auto_call_id='$auto_call_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$Uaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02029'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
@@ -918,13 +943,13 @@ $sthA->finish();
if ($Uaffected_rows < 1)
{
### insert a LIVE record to the vicidial_auto_calls table
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','LIVE','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-0','$queue_priority')";
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip', campaign_id='$channel_group', status='LIVE', lead_id='$insert_lead_id', uniqueid='$uniqueid', callerid='$callerid', channel='$channel', phone_code='$phone_code', phone_number='$phone_number', call_time='$SQLdate', call_type='IN', stage='LIVE-0', queue_priority='$queue_priority' $adSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02030'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
}
$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,xfercallid,uniqueid) values('$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N','$insert_xfer_id','$uniqueid')";
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid' $adSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02031'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
@@ -942,13 +967,26 @@ if ($sthArows > 0)
$sthA->finish();
if ($AGILOG) {$agi_string = "-- VDCL : |$insert_lead_id|$insert_xfer_id|$insert_close_id|insert to vicidial_closer_log"; &agi_output;}
$wait_in_queue=1;
$drop_timer=0;
$drop_seconds=0;
$hold_message_counter=($prompt_interval - 10);
$hold_tone_counter=0;
$skipLOSO=0;
$ADfindSQL='';
$ADUfindSQL='';
##########################################################
### For AGENTDIRECT calls try to send call to an agent ###
if ( ($channel_group =~ /AGENTDIRECT/) && (length($agent_only) > 1) )
{
$skipLOSO=1;
$ADfindSQL = "and agent_only='$agent_only'";
$ADUfindSQL = "and vicidial_live_agents.user='$agent_only'";
}
@@ -1008,7 +1046,7 @@ $sthA->finish();
################################################################
##### Attempt to send call to an agent on this server only #####
if ($agent_search_method =~ /^SO|^LO/)
if ( ($agent_search_method =~ /^SO|^LO/) && ($skipLOSO < 1) )
{
### Get count of number of calls in this group that are ahead of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
@@ -1155,7 +1193,7 @@ if ($agent_search_method =~ /^SO|^LO/)
if ($AGILOG) {$agi_string = "-- VDCL XFER : |$affected_rows|$callerid\n|$stmtA|"; &agi_output;}
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer','$queue_priority')";
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='CLOSER',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='CLOSER-$drop_timer',queue_priority='$queue_priority' $adSQL;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02044'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
@@ -1327,7 +1365,7 @@ if ($agent_search_method =~ /^LO|^LB/)
$cbc=0;
$rec_countWAITrem=0;
### Get count of number of calls in this group that are ahead of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' $ADfindSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -1345,7 +1383,7 @@ if ($agent_search_method =~ /^LO|^LB/)
{
$qp_countWAIT=0;
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -1366,7 +1404,7 @@ if ($agent_search_method =~ /^LO|^LB/)
if ($qp_countWAIT > 0)
{
### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -1402,7 +1440,7 @@ if ($agent_search_method =~ /^LO|^LB/)
my $LOCKaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1439,7 +1477,7 @@ if ($agent_search_method =~ /^LO|^LB/)
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$Faffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02061'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
$found_agents=$Faffected_rows;
@@ -1476,7 +1514,7 @@ if ($agent_search_method =~ /^LO|^LB/)
if ($AGILOG) {$agi_string = "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer','$queue_priority')";
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='CLOSER',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='CLOSER-$drop_timer',queue_priority='$queue_priority' $adSQL;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02064'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
@@ -2198,7 +2236,7 @@ $affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02095'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','LIVE','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-$drop_timer','$queue_priority')";
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-$drop_timer',queue_priority='$queue_priority' $adSQL;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02096'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
@@ -2209,9 +2247,9 @@ else
}
}
############################################
###################################################
### End of Loop to try to send call to an agent ###
### Time to figure out where to drop the call ###
if ($drop_timer > $DROP_TIME)
{
@@ -2260,8 +2298,20 @@ if ($drop_seconds < 1)
$drop_seconds = $DROP_TIME;
}
if ($drop_action =~ /MESSAGE/)
if ( ($channel_group =~ /AGENTDIRECT/) && (length($agent_only) > 1) && (length($user_unavailable_action) > 1) )
{
$drop_action = $user_unavailable_action;
$drop_inbound_group = $did_in_group;
$VDADvoicemail_ext = $did_voicemail_ext;
}
if ($drop_action =~ /MESSAGE|EXTEN/)
{
if ( ($channel_group =~ /AGENTDIRECT/) && (length($agent_only) > 1) && (length($user_unavailable_action) > 1) )
{
$drop_exten = $did_extension;
$ext_context = $did_exten_context;
}
if (length($drop_exten)>0)
{$DROPexten = "$drop_exten";}
}
@@ -2275,6 +2325,33 @@ if ($drop_action =~ /IN_GROUP/)
$S='*';
$DROPexten = "90009*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ($drop_action =~ /PHONE/)
{
### Grab phone dialplan number value from the database
$stmtA = "SELECT dialplan_number FROM phones where server_ip='$did_phone_server_ip' and extension='$did_phone';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02002'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$did_phone_dialplan_number = $aryA[0];
}
$sthA->finish();
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $did_phone_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$DIDphoneDIALstr = "$a$S$b$S$c$S$d$S";
}
$DROPexten = "$DIDphoneDIALstr$did_phone_dialplan_number";
}
if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi_output;}
agc_2-X/trunk/bin/AST_CRON_audio_3_ftp.pl
+1 -1
View File
@@ -85,7 +85,7 @@ if (length($ARGV[0])>1)
if ($args =~ /-nodatedir/i)
{
$NODATEDIR=1;
print "\n----- NO DATE DIRECTORIES -----\n\n";
if ($DB) {print "\n----- NO DATE DIRECTORIES -----\n\n";}
}
if ($args =~ /--GSM/i)
{
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample
+1
View File
@@ -265,6 +265,7 @@ exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4
+1
View File
@@ -265,6 +265,7 @@ exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+3 -2
View File
@@ -396,6 +396,7 @@ user_group VARCHAR(20),
xfercallid INT(9) UNSIGNED,
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
uniqueid VARCHAR(20) NOT NULL default '',
agent_only VARCHAR(20) default '',
index (lead_id),
index (call_date),
index (campaign_id),
@@ -1318,7 +1319,7 @@ ALTER TABLE web_client_sessions ENGINE=HEAP;
UPDATE system_settings SET auto_user_add_value='1101';
INSERT INTO vicidial_inbound_groups(group_id,group_name,group_color,active) values('AGENTDIRECT','Single Agent Direct Queue','white','Y');
INSERT INTO vicidial_inbound_groups(group_id,group_name,group_color,active,queue_priority) values('AGENTDIRECT','Single Agent Direct Queue','white','Y','99');
INSERT INTO vicidial_lists SET list_id='999',list_name='Default inbound list',campaign_id='TESTCAMP',active='N';
INSERT INTO vicidial_lists SET list_id='998',list_name='Default Manual list',campaign_id='TESTCAMP',active='N';
@@ -1390,7 +1391,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
CREATE INDEX comment_a on live_inbound_log (comment_a);
UPDATE system_settings SET db_schema_version='1123';
UPDATE system_settings SET db_schema_version='1124';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.0.5.sql
+3
View File
@@ -601,3 +601,6 @@ ALTER TABLE vicidial_campaigns ADD vtiger_create_lead_record ENUM('Y','N') defau
UPDATE system_settings SET db_schema_version='1123';
ALTER TABLE vicidial_closer_log ADD agent_only VARCHAR(20) default '';
UPDATE system_settings SET db_schema_version='1124';
agc_2-X/trunk/www/agc/vicidial.php
+5 -4
View File
@@ -212,10 +212,11 @@
# 81209-1617 - Added campaign web form target option and web form address variables
# 81211-0422 - Fixed Manual dial agent_log bug
# 90102-1402 - Added time sync check notification
# 90115-0619 - Added ability to send Local Closer to AGENTDIRECT agent_only
#
$version = '2.0.5-191';
$build = '90102-1402';
$version = '2.0.5-192';
$build = '90115-0619';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=53;
$one_mysql_log=0;
@@ -3041,8 +3042,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
var XfeRSelecT = document.getElementById("XfeRGrouP");
var queryCID = "XLvdcW" + epoch_sec + user_abb;
// "90009*$group**$lead_id**$phone_number*$user*";
var redirectdestination = closerxferinternal + '90009*' + XfeRSelecT.value + '**' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
// "90009*$group**$lead_id**$phone_number*$user*$agent_only*";
var redirectdestination = closerxferinternal + '90009*' + XfeRSelecT.value + '**' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*' + document.vicidial_form.xfernumber.value + '*';
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
}
agc_2-X/trunk/www/vicidial/admin.php
+10 -7
View File
@@ -1520,11 +1520,12 @@ $survey_camp_record_dir = ereg_replace(";","",$survey_camp_record_dir);
# 81228-2300 - Added fields for vtiger integration and active vicidial_user display
# 90101-1216 - Added options for user synchronization with vtiger
# 90112-0335 - Added vtiger_create_lead_record and vtiger_create_lead_record options
# 90115-0502 - Activated AGENT DID routing option
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$admin_version = '2.0.5-157';
$build = '90112-0335';
$admin_version = '2.0.5-158';
$build = '90115-0502';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -2098,7 +2099,8 @@ if ( ( (strlen($ADD)>4) && ($ADD < 99998) ) or ($ADD==3) or (($ADD>20) and ($ADD
$groups = explode(" ", $closer_campaigns);
}
$stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$stmt="SELECT group_id,group_name from vicidial_inbound_groups order by group_id";
# $stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$rslt=mysql_query($stmt, $link);
$groups_to_print = mysql_num_rows($rslt);
$groups_list='';
@@ -5607,7 +5609,8 @@ if ($ADD==1211)
echo "<tr bgcolor=#B6D3FC><td align=right>Source Group ID: </td><td align=left><select size=1 name=source_group_id>\n";
$stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$stmt="SELECT group_id,group_name from vicidial_inbound_groups order by group_id";
# $stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$rslt=mysql_query($stmt, $link);
$groups_to_print = mysql_num_rows($rslt);
$groups_list='';
@@ -11913,7 +11916,8 @@ if ($ADD==31)
}
##### get in-groups listings for dynamic drop in-group pulldown
$stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$stmt="SELECT group_id,group_name from vicidial_inbound_groups order by group_id";
# $stmt="SELECT group_id,group_name from vicidial_inbound_groups where group_id NOT IN('AGENTDIRECT') order by group_id";
$rslt=mysql_query($stmt, $link);
$Dgroups_to_print = mysql_num_rows($rslt);
$Dgroups_menu='';
@@ -14708,8 +14712,7 @@ if ($ADD==3311)
echo "<tr bgcolor=#B6D3FC><td align=right>DID Extension: </td><td align=left><input type=text name=did_pattern size=30 maxlength=50 value=\"$did_pattern\">$NWB#vicidial_inbound_dids-did_pattern$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>DID Description: </td><td align=left><input type=text name=did_description size=40 maxlength=50 value=\"$did_description\">$NWB#vicidial_inbound_dids-did_description$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Active: </td><td align=left><select size=1 name=did_active><option>Y</option><option>N</option><option SELECTED>$did_active</option></select>$NWB#vicidial_inbound_dids-did_active$NWE</td></tr>\n";
# <option>AGENT</option>
echo "<tr bgcolor=#99FFCC><td align=right>DID Route: </td><td align=left><select size=1 name=did_route><option>EXTEN</option><option>VOICEMAIL</option><option>PHONE</option><option>IN_GROUP</option><option SELECTED>$did_route</option></select>$NWB#vicidial_inbound_dids-did_route$NWE</td></tr>\n";
echo "<tr bgcolor=#99FFCC><td align=right>DID Route: </td><td align=left><select size=1 name=did_route><option>AGENT</option><option>EXTEN</option><option>VOICEMAIL</option><option>PHONE</option><option>IN_GROUP</option><option SELECTED>$did_route</option></select>$NWB#vicidial_inbound_dids-did_route$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Extension: </td><td align=left><input type=text name=extension size=40 maxlength=50 value=\"$extension\">$NWB#vicidial_inbound_dids-extension$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Extension Context: </td><td align=left><input type=text name=exten_context size=40 maxlength=50 value=\"$exten_context\">$NWB#vicidial_inbound_dids-exten_context$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Voicemail Box: </td><td align=left><input type=text name=voicemail_ext size=10 maxlength=10 value=\"$voicemail_ext\">$NWB#vicidial_inbound_dids-voicemail_ext$NWE</td></tr>\n";