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Fixed campaign_logindate and added campaign_calldate field

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Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing

git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-12-07 04:43:41 +00:00
parent a5370c4cac
commit d01b229ff4
9 changed files with 285 additions and 224 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+16 -10
View File
@@ -411,7 +411,8 @@ if ($channel =~ /Local/i)
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
if ($call_handle_method =~ /^CLOSER/)
{
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -781,8 +782,8 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten"; &agi_output;}
@@ -825,7 +826,8 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
else
{$AGI->stream_file("$after_hours_message_filename");}
}
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
@@ -962,8 +964,8 @@ if ($no_agent_no_queue =~ /Y|NO_PAUSED/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;}
@@ -998,7 +1000,8 @@ if ($no_agent_no_queue =~ /Y|NO_PAUSED/)
else
{$AGI->stream_file("$no_agent_action_value");}
}
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
@@ -2111,7 +2114,8 @@ if ($hold_recall_xfer_group !~ /NONE/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
@@ -2592,7 +2596,8 @@ if ($wait_in_queue < 1)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
@@ -2858,7 +2863,8 @@ if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
sleep(1);
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
$AGI->stream_file('sip-silence');
agc_2-X/trunk/bin/AST_VDadapt.pl
+13 -7
View File
@@ -32,6 +32,7 @@
# 90512-1549 - Formatting fixes and calculation bugs in blended
# 90628-2001 - Added drop rate group functions
# 91115-0929 - Added auto-kill of script at timeclock reset time of day to facilitate cleaner clearing of daily stats
# 91206-2203 - Added campaign_calldate within last 5 minute as an override to recalculate stats
#
# constants
@@ -245,6 +246,7 @@ foreach(@conf)
if (!$VARDB_port) {$VARDB_port='3306';}
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
@@ -356,11 +358,11 @@ while ($master_loop<$CLIloops)
if ($CLIcampaign)
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group from vicidial_campaigns where campaign_id='$CLIcampaign'";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate) from vicidial_campaigns where campaign_id='$CLIcampaign'";
}
else
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate) from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -390,12 +392,15 @@ while ($master_loop<$CLIloops)
$campaign_stats_refresh[$rec_count] = $aryA[15];
$campaign_allow_inbound[$rec_count] = $aryA[16];
$drop_rate_group[$rec_count] = $aryA[17];
$campaign_calldate_epoch[$rec_count] = $aryA[18];
$rec_count++;
}
$sthA->finish();
if ($DB) {print "$now_date CAMPAIGNS TO PROCESSES ADAPT FOR: $rec_count|$#campaign_id IT: $master_loop\n";}
$five_min_ago = time();
$five_min_ago = ($five_min_ago - 300);
##### LOOP THROUGH EACH CAMPAIGN AND PROCESS THE HOPPER #####
$i=0;
@@ -419,6 +424,8 @@ while ($master_loop<$CLIloops)
if ($DBX) {print "$i $event_string\n";}
&event_logger;
if ($DBX) {print " TIME CALL CHECK: $five_min_ago/$campaign_calldate_epoch[$i]\n";}
##### IF THERE ARE NO LEADS IN THE HOPPER FOR THE CAMPAIGN WE DO NOT WANT TO ADJUST THE DIAL_LEVEL
if ($hopper_ready_count>0)
{
@@ -444,7 +451,7 @@ while ($master_loop<$CLIloops)
}
else
{
if ($campaign_stats_refresh[$i] =~ /Y/)
if ( ($campaign_stats_refresh[$i] =~ /Y/) || ($five_min_ago < $campaign_calldate_epoch[$i]) )
{
if ($drop_count_updater>=60)
{
@@ -476,7 +483,7 @@ while ($master_loop<$CLIloops)
}
else
{
if ($campaign_stats_refresh[$i] =~ /Y/)
if ( ($campaign_stats_refresh[$i] =~ /Y/) || ($five_min_ago < $campaign_calldate_epoch[$i]) )
{
if ($drop_count_updater>=60)
{
@@ -523,8 +530,7 @@ while ($master_loop<$CLIloops)
$diff_ratio_updater = ($diff_ratio_updater + $CLIdelay);
$drop_count_updater = ($drop_count_updater + $CLIdelay);
sleep($CLIdelay);
usleep($CLIdelay*1000*1000);
$stat_count++;
$master_loop++;
@@ -655,7 +661,7 @@ sub get_time_now
if ($DB) {print "\n$event_string\n\n\n";}
&event_logger;
sleep(10);
usleep(10*1000*1000);
exit;
}
agc_2-X/trunk/bin/AST_flush_DBqueue.pl
+134 -105
View File
@@ -15,6 +15,7 @@
# 60717-1536 - changed to use /etc/astguiclient.conf for configs
# 60910-0238 - removed park_log query
# 90628-2358 - Added vicidial_drop_rate_groups optimization
# 91206-2149 - Added vicidial_campaigns and vicidial_lists optimization
#
$secX = time();
@@ -53,40 +54,40 @@ $SQLdate_NEG_halfhour="$year-$mon-$mday $hour:$min:$sec";
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [--debug] = debugging messages\n\n";
}
{
print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [--debug] = debugging messages\n\n";
}
else
{
{
if ($args =~ /-q/i)
{
$q=1; $Q=1;
}
{
$q=1; $Q=1;
}
if ($args =~ /--debug/i)
{
$DB=1;
print "\n-----DEBUGGING -----\n\n";
}
{
$DB=1;
print "\n-----DEBUGGING -----\n\n";
}
if ($args =~ /-t|--test/i)
{
$T=1; $TEST=1;
print "\n-----TESTING -----\n\n";
{
$T=1; $TEST=1;
print "\n-----TESTING -----\n\n";
}
}
}
}
else
{
print "no command line options set\n";
}
{
print "no command line options set\n";
}
### end parsing run-time options ###
@@ -143,106 +144,134 @@ $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VA
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT vd_server_logs FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBvd_server_logs = "$aryA[0]";
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
$rec_count++;
}
$sthA->finish();
$stmtA = "SELECT vd_server_logs FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBvd_server_logs = "$aryA[0]";
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
$rec_count++;
}
$sthA->finish();
if ($SYSLOG)
{$flush_time = $SQLdate_NEG_1hour;}
else
{$flush_time = $SQLdate_NEG_halfhour;}
$stmtA = "delete from vicidial_manager where server_ip='$server_ip' and entry_date < '$flush_time';";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) { $affected_rows = $dbhA->do($stmtA);}
if (!$Q) {print " - vicidial_manager flush\n";}
$stmtA = "optimize table vicidial_manager;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_manager \n";}
$stmtA = "delete from vicidial_manager where server_ip='$server_ip' and entry_date < '$flush_time';";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) { $affected_rows = $dbhA->do($stmtA);}
if (!$Q) {print " - vicidial_manager flush\n";}
$stmtA = "optimize table vicidial_live_agents;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) {
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_live_agents \n";}
$stmtA = "optimize table vicidial_manager;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_manager \n";}
$stmtA = "optimize table vicidial_auto_calls;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) {
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$rec_countY++;
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_auto_calls \n";}
$stmtA = "optimize table vicidial_live_agents;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_live_agents \n";}
$stmtA = "optimize table vicidial_hopper;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) {
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_hopper \n";}
$stmtA = "optimize table vicidial_auto_calls;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$rec_countY++;
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_auto_calls \n";}
$stmtA = "optimize table vicidial_drop_rate_groups;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T) {
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_drop_rate_groups \n";}
$stmtA = "optimize table vicidial_hopper;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_hopper \n";}
$stmtA = "optimize table vicidial_drop_rate_groups;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_drop_rate_groups \n";}
$stmtA = "optimize table vicidial_campaigns;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_campaigns \n";}
$stmtA = "optimize table vicidial_lists;";
if($DB){print STDERR "\n|$stmtA|\n";}
if (!$T)
{
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
}
if (!$Q) {print " - optimize vicidial_lists \n";}
$dbhA->disconnect();
$dbhA->disconnect();
exit;
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+3 -2
View File
@@ -686,7 +686,8 @@ agent_dial_owner_only ENUM('NONE','USER','TERRITORY','USER_GROUP') default 'NONE
agent_display_dialable_leads ENUM('Y','N') default 'N',
web_form_address_two TEXT,
waitforsilence_options VARCHAR(25) default '',
agent_select_territories ENUM('Y','N') default 'N'
agent_select_territories ENUM('Y','N') default 'N',
campaign_calldate DATETIME
);
CREATE TABLE vicidial_lists (
@@ -1980,7 +1981,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
CREATE INDEX comment_a on live_inbound_log (comment_a);
UPDATE system_settings SET db_schema_version='1185',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1186',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.2.0.sql
+4
View File
@@ -651,3 +651,7 @@ ALTER TABLE phones ADD delete_vm_after_email ENUM('N','Y') default 'N';
ALTER TABLE vicidial_voicemail ADD delete_vm_after_email ENUM('N','Y') default 'N';
UPDATE system_settings SET db_schema_version='1185',db_schema_update_date=NOW();
ALTER TABLE vicidial_campaigns ADD campaign_calldate DATETIME;
UPDATE system_settings SET db_schema_version='1186',db_schema_update_date=NOW();
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt
+2
View File
@@ -348,6 +348,8 @@ CAMPAIGNS ALLOWING THIS IN-GROUP||
This is the secret, or password, for the server in the iax auto-generated conf file for this server on other servers. Limit is 20 characters alphanumeric dash and underscore accepted. Default is test||
Delete Voicemail After Email||
This optional setting allows you to have the voicemail messages deleted from the system after they have been emailed out. Default is N||
Last Campaign Call Date||
This is the last time that a call was handled by an agent logged into this campaign||
add-file: user_territories.php
agc_2-X/trunk/www/agc/vdc_db_query.php
+8 -7
View File
@@ -228,7 +228,7 @@
$version = '2.2.0-132';
$build = '91204-1937';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=271;
$mysql_log_count=272;
$one_mysql_log=0;
require("dbconnect.php");
@@ -425,14 +425,12 @@ $rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$timeclock_end_of_day = $row[1];
$agentonly_callback_campaign_lock = $row[2];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -4482,6 +4480,11 @@ if ($ACTION == 'updateDISPO')
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="UPDATE vicidial_campaigns set campaign_calldate='$NOW_TIME' where campaign_id='$campaign';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00272',$user,$server_ip,$session_name,$one_mysql_log);}
$user_group='';
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
@@ -5023,8 +5026,7 @@ if ($ACTION == 'updateDISPO')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00159',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
@@ -5033,7 +5035,6 @@ if ($ACTION == 'updateDISPO')
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
agc_2-X/trunk/www/agc/vicidial.php
+97 -92
View File
@@ -269,7 +269,7 @@
$version = '2.2.0-242';
$build = '91206-2020';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=63;
$mysql_log_count=64;
$one_mysql_log=0;
require("dbconnect.php");
@@ -347,11 +347,10 @@ $random = (rand(1000000, 9999999) + 10000000);
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
@@ -365,8 +364,6 @@ while ($i < $qm_conf_ct)
$outbound_autodial_active = $row[8];
$enable_second_webform = $row[9];
$user_territories_active = $row[10];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -474,104 +471,104 @@ echo "<head>\n";
echo "<!-- VERSION: $version BUILD: $build -->\n";
if ($campaign_login_list > 0)
{
$camp_form_code = "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
$camp_form_code .= "<option value=\"\"></option>\n";
{
$camp_form_code = "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
$camp_form_code .= "<option value=\"\"></option>\n";
$LOGallowed_campaignsSQL='';
if ($relogin == 'YES')
{
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass';";
$LOGallowed_campaignsSQL='';
if ($relogin == 'YES')
{
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass';";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$VU_user_group=$row[0];
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
{
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
}
}
### code for manager override of shift restrictions
if ($MGR_override > 0)
{
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
$stmt="SELECT count(*) from vicidial_users where user='$MGR_login' and pass='$MGR_pass' and manager_shift_enforcement_override='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01058',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$MGR_auth=$row[0];
if($MGR_auth>0)
{
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login' and pass='$VD_pass';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
echo "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
### Add a record to the vicidial_admin_log
$SQL_log = "$stmt|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='MANAGER OVERRIDE OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$VU_user_group=$row[0];
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$camps_to_print = mysql_num_rows($rslt);
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
$o=0;
while ($camps_to_print > $o)
{
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
}
}
### code for manager override of shift restrictions
if ($MGR_override > 0)
{
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
$stmt="SELECT count(*) from vicidial_users where user='$MGR_login' and pass='$MGR_pass' and manager_shift_enforcement_override='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01058',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
$MGR_auth=$row[0];
if($MGR_auth>0)
{
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login' and pass='$VD_pass';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
echo "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
### Add a record to the vicidial_admin_log
$SQL_log = "$stmt|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='MANAGER OVERRIDE OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$camps_to_print = mysql_num_rows($rslt);
$o=0;
while ($camps_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
if ($show_campname_pulldown)
{$campname = " - $rowx[1]";}
else
{$campname = '';}
if ($VD_campaign)
{
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
$rowx=mysql_fetch_row($rslt);
if ($show_campname_pulldown)
{$campname = " - $rowx[1]";}
else
{$campname = '';}
if ($VD_campaign)
{
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
else
{
if (!ereg('login_allowable_campaigns',$camp_form_code))
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
}
}
else
{
if (!ereg('login_allowable_campaigns',$camp_form_code))
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
}
$o++;
}
else
{
if (!ereg('login_allowable_campaigns',$camp_form_code))
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
}
$o++;
$camp_form_code .= "</select>\n";
}
$camp_form_code .= "</select>\n";
}
else
{
$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 MAXLENGTH=20 VALUE=\"$VD_campaign\">\n";
}
{
$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 MAXLENGTH=20 VALUE=\"$VD_campaign\">\n";
}
if ($LogiNAJAX > 0)
@@ -2066,6 +2063,14 @@ else
$agent_log_id = mysql_insert_id($link);
echo "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
##### update vicidial_campaigns to show agent has logged in
$stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VCaffected_rows = mysql_affected_rows($link);
echo "<!-- vicidial_campaigns campaign_logindate updated: |$VCaffected_rows|$NOW_TIME| -->\n";
if ($enable_queuemetrics_logging > 0)
{
$StarTtimEpause = ($StarTtimE + 1);
agc_2-X/trunk/www/vicidial/admin.php
+8 -1
View File
@@ -3305,6 +3305,11 @@ if ($ADD==99999)
<BR>
<B>Last Campaign Login Date -</B> This is the last time that an agent was logged into this campaign.
<BR>
<A NAME="vicidial_campaigns-campaign_calldate">
<BR>
<B>Last Campaign Call Date -</B> This is the last time that a call was handled by an agent logged into this campaign.
<BR>
<A NAME="vicidial_campaigns-campaign_stats_refresh">
<BR>
@@ -15539,7 +15544,7 @@ if ($ADD==31)
$enable_vtiger_integration_LU = $row[0];
$vtiger_url_LU = $row[1];
$stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories from vicidial_campaigns where campaign_id='$campaign_id';";
$stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate from vicidial_campaigns where campaign_id='$campaign_id';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$campaign_name = $row[1];
@@ -15669,6 +15674,7 @@ if ($ADD==31)
$web_form_address_two = $row[128];
$waitforsilence_options = $row[129];
$agent_select_territories = $row[130];
$campaign_calldate = $row[131];
if (ereg("DISABLED",$list_order_mix))
{$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;}
@@ -15899,6 +15905,7 @@ if ($ADD==31)
echo "<tr bgcolor=#B6D3FC><td align=right>Campaign Description: </td><td align=left><input type=text name=campaign_description size=40 maxlength=255 value=\"$campaign_description\">$NWB#vicidial_campaigns-campaign_description$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Campaign Change Date: </td><td align=left>$campaign_changedate &nbsp; $NWB#vicidial_campaigns-campaign_changedate$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Campaign Login Date: </td><td align=left>$campaign_logindate &nbsp; $NWB#vicidial_campaigns-campaign_logindate$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Campaign Call Date: </td><td align=left>$campaign_calldate &nbsp; $NWB#vicidial_campaigns-campaign_calldate$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Active: </td><td align=left><select size=1 name=active><option>Y</option><option>N</option><option SELECTED>$row[2]</option></select>$NWB#vicidial_campaigns-active$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Park Extension: </td><td align=left><input type=text name=park_ext size=10 maxlength=10 value=\"$row[9]\"> - Filename: <input type=text name=park_file_name size=10 maxlength=10 value=\"$row[10]\">$NWB#vicidial_campaigns-park_ext$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Web Form: </td><td align=left><input type=text name=web_form_address size=70 maxlength=1055 value=\"$web_form_address\">$NWB#vicidial_campaigns-web_form_address$NWE</td></tr>\n";