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Fixed minor agent alert bug

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Added option to send remote agent calls with phone number*vendor_id

git-svn-id: svn://192.168.202.10@1177 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-07-03 02:51:41 +00:00
parent c79deb75fa
commit d1fbeae2ea
3 changed files with 70 additions and 31 deletions
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agc_2-X/branches/agc_2.0.5/agi/agi-VDAD_ALL_inbound.agi
+3 -2
View File
@@ -92,6 +92,7 @@
# 81105-0248 - Added MySQL error logging
# 90103-0311 - Added sip-silences before transfers to fix rare MoH issues
# 90115-0601 - Added AGENTDIRECT functionality
# 90701-2250 - Fixed minor agent alert bug
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -1228,7 +1229,7 @@ if ( ($agent_search_method =~ /^SO|^LO/) && ($skipLOSO < 1) )
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
### if agent alert exten is not disabled, then trigger the alert and wait
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
if ( ($agent_alert_exten !~ /^X$/i) && ($no_delay_call_route !~ /Y/i) )
{
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
@@ -1560,7 +1561,7 @@ if ($agent_search_method =~ /^LO|^LB/)
$VDADremDIALstr .= "$VDADconf_exten";
### if agent alert exten is not disabled, then trigger the alert and wait
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
if ( ($agent_alert_exten !~ /^X$/i) && ($no_delay_call_route !~ /Y/i) )
{
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+21 -15
View File
@@ -95,6 +95,7 @@
# 90607-1717 - Fix for AGENTDIRECT bug under certain configurations
# 90623-0724 - Changed prompts to multi-file prompts, changed agent alert exten to a prompt
# 90627-0546 - Added no-agent-no-queue options
# 90702-2129 - Fixed rare agent alert bug, added option to send to remote agent as phone*vendor_id
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -103,6 +104,7 @@ $dtmf_silent_prefix = '7';
$DROP_TIME = 720; ### default number of seconds to wait until you drop a waiting call
$start_moh=1;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=103;
$one_mysql_log=0;
@@ -654,7 +656,7 @@ else
{
### Grab call lead parameters from vicidial_list table
$cbc=0;
$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$stmtA = "SELECT phone_number,phone_code,user,vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -662,11 +664,12 @@ else
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$campaign = "$channel_group";
$phone_number = "$aryA[0]";
$phone_code = "$aryA[1]";
$insert_lead_id = "$CIDlead_id";
$fronter = "$aryA[2]";
$campaign = "$channel_group";
$phone_number = "$aryA[0]";
$phone_code = "$aryA[1]";
$insert_lead_id = "$CIDlead_id";
$fronter = "$aryA[2]";
$vendor_id = "$aryA[3]";
$cbc++;
}
$sthA->finish();
@@ -740,7 +743,6 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
}
if ($after_hours_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$S='*';
$DROPexten = "90009*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if (length($DROPexten)>0)
@@ -895,7 +897,6 @@ if ($no_agent_no_queue =~ /Y|NO_PAUSED/)
$IGcampaign_id = $IGno_agent_action_value[4];
$IGphone_code = $IGno_agent_action_value[5];
$S='*';
$DROPexten = "90009*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if (length($DROPexten)>0)
@@ -1412,7 +1413,7 @@ if ( ($agent_search_method =~ /^SO|^LO/) && ($skipLOSO < 1) )
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
### if agent alert exten is not disabled, then trigger the alert and wait
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
if ( ($agent_alert_exten !~ /^X$/i) && (length($agent_alert_exten)>0) && ($no_delay_call_route !~ /Y/i) )
{
if ($agent_alert_exten =~ /^8304$/)
{$agent_alert_exten = 'ding';}
@@ -1484,6 +1485,11 @@ if ( ($agent_search_method =~ /^SO|^LO/) && ($skipLOSO < 1) )
## use these two lines for Asterisk 1.0 tree
# print "SET CALLERID \"$calleridname\" <0000000000>\n";
# print "SET CALLERIDNAME \"$calleridname\"\n";
### custom change to allow exten to be sent as phone*vendor_id
if ($VDADconf_exten =~ /888888888888/)
{
$VDADconf_exten = "$phone_number$S$vendor_id";
}
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
@@ -1733,7 +1739,6 @@ if ($agent_search_method =~ /^LO|^LB/)
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|update of vcl table: $insert_lead_id\n|$stmtA|"; &agi_output;}
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
@@ -1747,7 +1752,7 @@ if ($agent_search_method =~ /^LO|^LB/)
$VDADremDIALstr .= "$VDADconf_exten";
### if agent alert exten is not disabled, then trigger the alert and wait
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
if ( ($agent_alert_exten !~ /^X$/i) && (length($agent_alert_exten)>0) && ($no_delay_call_route !~ /Y/i) )
{
if ($agent_alert_exten =~ /^8304$/)
{$agent_alert_exten = 'ding';}
@@ -1819,6 +1824,11 @@ if ($agent_search_method =~ /^LO|^LB/)
## use these two lines for Asterisk 1.0 tree
# print "SET CALLERID \"$calleridname\" <0000000000>\n";
# print "SET CALLERIDNAME \"$calleridname\"\n";
### custom change to allow exten to be sent as phone*vendor_id
if ($VDADremDIALstr =~ /888888888888/)
{
$VDADremDIALstr = "$a$S$b$S$c$S$d$S$phone_number$S$vendor_id";
}
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
@@ -1909,7 +1919,6 @@ if ($hold_recall_xfer_group !~ /NONE/)
if ($hrxg_count > 1)
{
$S='*';
$DROPexten = "90009*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
if ($no_delay_call_route =~ /N/)
@@ -2298,7 +2307,6 @@ if ($hold_time_option =~ /VOICEMAIL/)
}
if ($hold_time_option =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$S='*';
$DROPexten = "90009*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ($hold_time_option =~ /CALLERID_CALLBACK/)
@@ -2556,7 +2564,6 @@ if ($drop_action =~ /VOICEMAIL/)
}
if ($drop_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$S='*';
$DROPexten = "90009*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ($drop_action =~ /PHONE/)
@@ -2575,7 +2582,6 @@ if ($drop_action =~ /PHONE/)
$sthA->finish();
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $did_phone_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+46 -14
View File
@@ -64,6 +64,7 @@
# 90410-1645 - Added SURVEYCAMPCEP call handling method and cleaned up formatting
# 90628-1138 - Added more variable options for Cepstral TTS generation
# 90630-2250 - Added more Sangoma CDP statuses
# 90702-2240 - Added option to send to remote agent as phone*vendor_id
#
$script = 'agi-VDAD_ALL_outbound.agi';
@@ -369,7 +370,7 @@ if ($affected_rows > 0)
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01006'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$rec_count=0;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
@@ -379,7 +380,7 @@ if ($affected_rows > 0)
$VDADlead_id = "$aryA[3]";
$VDADcall_time = "$aryA[4]";
$VDADalt_dial = "$aryA[5]";
$rec_count++;
$rec_count++;
}
$sthA->finish();
@@ -1434,6 +1435,22 @@ while ($drop_timer <= $DROP_TIME)
## use these two lines for Asterisk 1.0 tree
# print "SET CALLERID \"$calleridname\" <0000000000>\n";
# print "SET CALLERIDNAME \"$calleridname\"\n";
### custom change to allow exten to be sent as phone*vendor_id
if ($VDADconf_exten =~ /888888888888/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01057'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_id = $aryA[0];
}
$sthA->finish();
$VDADconf_exten = "$VDADphone$S$vendor_id";
}
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
@@ -1607,6 +1624,18 @@ while ($drop_timer <= $DROP_TIME)
$dbhP=$dbhA; $mysql_count='01045'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDAD XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
}
$VDADremDIALstr .= "$VDADconf_exten";
if ($VDADextension =~ /^R\//)
{
### set the callerid to the ACQS value(calleridname)
@@ -1616,6 +1645,21 @@ while ($drop_timer <= $DROP_TIME)
## use these two lines for Asterisk 1.0 tree
# print "SET CALLERID \"$calleridname\" <0000000000>\n";
# print "SET CALLERIDNAME \"$calleridname\"\n";
if ($VDADremDIALstr =~ /888888888888/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01057'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_id = $aryA[0];
}
$sthA->finish();
$VDADremDIALstr = "$a$S$b$S$c$S$d$S$VDADphone$S$vendor_id";
}
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
@@ -1638,18 +1682,6 @@ while ($drop_timer <= $DROP_TIME)
$dbhB->disconnect();
}
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
}
$VDADremDIALstr .= "$VDADconf_exten";
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADremDIALstr"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);