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Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature

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git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2019-02-23 15:36:11 +00:00
parent 884a60ad22
commit d8b48a53ce
6 changed files with 52 additions and 20 deletions
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agc_2-X/trunk/UPGRADE
+3
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@@ -383,6 +383,9 @@ OTHER CHANGES:
command to be sent to the fronter session of a closer call to stop
playing of an audio_playback pre-recorded audio stream
107. Added options to define the static prompts to use for the Inbound Group
"Play Place in Line" feature
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+13 -6
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@@ -82,7 +82,7 @@
#exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
#exten => _99909*.,3,Hangup
#
# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 70828-0924 - First Build
@@ -232,6 +232,7 @@
# 180926-2351 - Added _wait_time options for next_agent_call
# 190121-1505 - Added RA_USER_PHONE On-Hook CID to solve last RINGAGENT issues
# 190216-0812 - Fix for user-group, in-group and campaign allowed/permissions matching issues
# 190223-0920 - Added definable play-place-in-line static prompts
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -764,7 +765,7 @@ $affected_rows = $dbhA->do($stmtA);
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -898,7 +899,13 @@ if ($sthArows > 0)
$cid_cb_invalid_filename = $aryA[116];
$cid_cb_reenter_filename = $aryA[117];
$cid_cb_error_filename = $aryA[118];
$place_in_line_caller_number_filename = $aryA[119];
$place_in_line_you_next_filename = $aryA[120];
if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) )
{$place_in_line_caller_number_filename='queue-thereare';}
if ( (length($place_in_line_you_next_filename) < 1) || ($place_in_line_you_next_filename =~ /^NULL$/i) )
{$place_in_line_you_next_filename='queue-youarenext';}
$custom_call_id='';
if ($uniqueid_status_display =~ /ENABLED/)
{$custom_call_id = "$uniqueid";}
@@ -4460,19 +4467,19 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
if ($AGILOG) {$agi_string = "-- PLACE IN LINE: |$campaign|$place|"; &agi_output;}
if ($AGILOG) {$agi_string = "-- PLACE IN LINE: |$channel_group|$place|$place_in_line_caller_number_filename|$place_in_line_you_next_filename|"; &agi_output;}
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence'); # stop music-on-hold process
if ($place > 1)
{
$AGI->stream_file('queue-thereare'); # you are currently caller number
$AGI->stream_file("$place_in_line_caller_number_filename"); # you are currently caller number, -queue-thereare-
$AGI->say_number("$place");
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
}
else
{
$AGI->stream_file('queue-youarenext'); # your call is now first in line
$AGI->stream_file("$place_in_line_you_next_filename"); # your call is now first in line, -queue-youarenext-
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
}
@@ -4563,7 +4570,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($pretend_every_call_is_next > 0)
{
$AGI->stream_file('queue-youarenext'); # you are next in line
$AGI->stream_file("$place_in_line_you_next_filename"); # you are next in line, -queue-youarenext-
}
else
{
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+4 -2
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@@ -1291,7 +1291,9 @@ cid_cb_you_entered_filename TEXT,
cid_cb_press_to_confirm_filename TEXT,
cid_cb_invalid_filename TEXT,
cid_cb_reenter_filename TEXT,
cid_cb_error_filename TEXT
cid_cb_error_filename TEXT,
place_in_line_caller_number_filename TEXT,
place_in_line_you_next_filename TEXT
) ENGINE=MyISAM;
CREATE TABLE vicidial_stations (
@@ -4320,4 +4322,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1563',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1564',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.14.sql
+5
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@@ -799,3 +799,8 @@ index(call_date)
CREATE TABLE vicidial_sessions_recent_archive LIKE vicidial_sessions_recent;
UPDATE system_settings SET db_schema_version='1563',db_schema_update_date=NOW() where db_schema_version < 1563;
ALTER TABLE vicidial_inbound_groups ADD place_in_line_caller_number_filename TEXT;
ALTER TABLE vicidial_inbound_groups ADD place_in_line_you_next_filename TEXT;
UPDATE system_settings SET db_schema_version='1564',db_schema_update_date=NOW() where db_schema_version < 1564;
agc_2-X/trunk/www/vicidial/admin.php
+24 -11
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File diff suppressed because one or more lines are too long
agc_2-X/trunk/www/vicidial/help_documentation.txt
+3 -1
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@@ -1,4 +1,4 @@
# version: 201901050827
# version: 20190223085601
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
@@ -475,6 +475,8 @@ inbound_groups-prompt_interval On Hold Prompt Interval <QXZ>The length of time i
inbound_groups-onhold_prompt_no_block On Hold Prompt No Block <QXZ>Setting this option to Y will allow calls in line behind a call where the on hold prompt is playing to go to an agent if one becomes available while the message is playing. While the On Hold Prompt Filename message is playing to a customer they cannot be sent to an agent. Default is N.</QXZ>
inbound_groups-onhold_prompt_seconds On Hold Prompt Seconds <QXZ>This field needs to be set to the number of seconds that the On Hold Prompt Filename plays for. Default is 9.</QXZ>
inbound_groups-play_place_in_line Play Place in Line <QXZ>This defines whether the caller will hear their place in line when they enter the queue as well as when they hear the announcement. Default is N.</QXZ>
inbound_groups-place_in_line_caller_number_filename Place in Line Caller Number <QXZ>If the Play Place in Line feature is enabled, this option defines the audio prompt played when the customer hears what place they are in line -you are currently caller number-. Default is -queue-thereare-.</QXZ>
inbound_groups-place_in_line_you_next_filename Place in Line You Are Next Filename <QXZ>If the Play Place in Line feature is enabled, this option defines the audio prompt played when the customer hears that they are next in line -your call is now first in line-. Default is -queue-youarenext-.</QXZ>
inbound_groups-play_estimate_hold_time Play Estimated Hold Time <QXZ>This defines whether the caller will hear the estimated hold time before they are transferred to an agent. Default is N. If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.</QXZ>
inbound_groups-calculate_estimated_hold_seconds Calculate Estimated Hold Seconds <QXZ>This defines the number of seconds into the queue that the customer will wait before the Estimated Hold Time will be calculated and optionally played. Minimum is 3 seconds, even if set lower than 3. Default is 0.</QXZ>
inbound_groups-eht_minimum_prompt_filename Estimated Hold Time Minimum Filename <QXZ>If the Estimated Hold Time is active and it is calculated to be at or below the minimum of 15 seconds, then this prompt file will be played instead of the default announcement. Default is Empty for inactive.</QXZ>