alpha build of adaptive-predictive dialing
git-svn-id: svn://192.168.202.10@220 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -28,6 +28,7 @@
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# 60103-1541 - added favorite extens status display
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# 60421-1359 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60619-1203 - Added variable filters to close security holes for login form
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# 60825-1029 - Fixed translation variable issue ChannelA
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#
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require("dbconnect.php");
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@@ -58,8 +59,8 @@ $pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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# default optional vars if not set
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if (!isset($format)) {$format="text";}
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$version = '1.1.12';
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$build = '60619-1203';
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$version = '2.0.1';
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$build = '60825-1029';
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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@@ -145,8 +146,8 @@ echo "$row[0]|";
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{
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$loop_count++;
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$row=mysql_fetch_row($rslt);
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$CanalA[$loop_count] = "$row[0]";
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$CanalB[$loop_count] = "$row[1]";
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$ChanneLA[$loop_count] = "$row[0]";
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$ChanneLB[$loop_count] = "$row[1]";
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if ($format=='debug') {echo "\n<!-- $row[0] $row[1] -->";}
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}
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}
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@@ -155,7 +156,7 @@ echo "$row[0]|";
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while($loop_count > $counter)
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{
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$counter++;
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$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and channel_data = '$ChannelA[$counter]';";
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$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and channel_data = '$ChanneLA[$counter]';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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if ($rslt) {$trunk_count = mysql_num_rows($rslt);}
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@@ -163,13 +164,13 @@ echo "$row[0]|";
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{
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$row=mysql_fetch_row($rslt);
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echo "Conversation: $counter ~";
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echo "CanalA: $CanalA[$counter] ~";
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echo "CanalB: $CanalB[$counter] ~";
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echo "CanalA: $ChanneLA[$counter] ~";
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echo "CanalB: $ChanneLB[$counter] ~";
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echo "CanalBtrunk: $row[0]|";
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}
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else
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{
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$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel_data = '$ChannelA[$counter]';";
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$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel_data = '$ChanneLA[$counter]';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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if ($rslt) {$trunk_count = mysql_num_rows($rslt);}
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@@ -177,13 +178,13 @@ echo "$row[0]|";
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{
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$row=mysql_fetch_row($rslt);
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echo "Conversation: $counter ~";
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echo "CanalA: $CanalA[$counter] ~";
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echo "CanalB: $CanalB[$counter] ~";
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echo "CanalA: $ChanneLA[$counter] ~";
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echo "CanalB: $ChanneLB[$counter] ~";
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echo "CanalBtrunk: $row[0]|";
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}
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else
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{
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$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$ChannelB[$counter]%\";";
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$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$ChanneLB[$counter]%\";";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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if ($rslt) {$trunk_count = mysql_num_rows($rslt);}
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@@ -191,13 +192,13 @@ echo "$row[0]|";
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{
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$row=mysql_fetch_row($rslt);
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echo "Conversation: $counter ~";
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echo "CanalA: $CanalA[$counter] ~";
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echo "CanalB: $CanalB[$counter] ~";
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echo "CanalA: $ChanneLA[$counter] ~";
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echo "CanalB: $ChanneLB[$counter] ~";
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echo "CanalBtrunk: $row[0]|";
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}
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else
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{
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$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and channel LIKE \"$ChannelB[$counter]%\";";
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$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and channel LIKE \"$ChanneLB[$counter]%\";";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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if ($rslt) {$trunk_count = mysql_num_rows($rslt);}
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@@ -205,16 +206,16 @@ echo "$row[0]|";
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{
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$row=mysql_fetch_row($rslt);
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echo "Conversation: $counter ~";
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echo "CanalA: $CanalA[$counter] ~";
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echo "CanalB: $CanalB[$counter] ~";
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echo "CanalA: $ChanneLA[$counter] ~";
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echo "CanalB: $ChanneLB[$counter] ~";
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echo "CanalBtrunk: $row[0]|";
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}
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else
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{
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echo "Conversation: $counter ~";
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echo "CanalA: $CanalA[$counter] ~";
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echo "CanalB: $CanalB[$counter] ~";
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echo "CanalBtrunk: $CanalA[$counter]|";
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echo "CanalA: $ChanneLA[$counter] ~";
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echo "CanalB: $ChanneLB[$counter] ~";
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echo "CanalBtrunk: $ChanneLA[$counter]|";
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}
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}
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}
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+145
-262
@@ -28,6 +28,7 @@ if ($sec < 10) {$sec = "0$sec";}
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$file_date = "$year-$mon-$mday";
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$VDL_date = "$year-$mon-$mday 00:00:01";
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$current_hourmin = "$hour$min";
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### get date-time of one hour ago ###
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$VDL_hour = ($secX - (60 * 60));
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@@ -114,6 +115,11 @@ if (length($ARGV[0])>1)
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$DB_show_offset=1;
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print "\n-----DEBUG GMT -----\n\n";
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}
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if ($args =~ /-force/i)
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{
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$force_test=1;
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print "\n----- FORCE TESTING -----\n\n";
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}
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if ($args =~ /-t/i)
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{
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$T=1; $TEST=1;
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@@ -125,10 +131,6 @@ if (length($ARGV[0])>1)
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}
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}
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}
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else
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{
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print "no command line options set\n";
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}
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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@@ -252,6 +254,7 @@ while ($sthArows > $rec_count)
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$adaptive_dropped_percentage[$rec_count] = $aryA[48];
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$adaptive_maximum_level[$rec_count] = $aryA[49];
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$adaptive_latest_target_gmt[$rec_count] = $aryA[50];
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$adaptive_intensity[$rec_count] = $aryA[51];
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$rec_count++;
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}
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@@ -542,6 +545,7 @@ foreach(@campaign_id)
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##### BEGIN calculate what gmt_offset_now values are within the allowed local_call_time setting ###
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$last_target_hour=0;
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$g=0;
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$p='13';
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$GMT_gmt[0] = '';
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@@ -598,191 +602,6 @@ foreach(@campaign_id)
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$del_state_gmt_SQL = '';
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$ct_srs=0;
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$b=0;
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if (length($Gct_state_call_times)>2)
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{
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@state_rules = split(/\|/,$Gct_state_call_times);
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$ct_srs = ($#state_rules - 2);
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}
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while($ct_srs >= $b)
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{
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if (length($state_rules[$b])>1)
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{
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$stmtA = "SELECT * from vicidial_state_call_times where state_call_time_id='$state_rules[$b]';";
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if ($DBX) {print " |$stmtA|\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$Gstate_call_time_id = "$aryA[0]";
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$Gstate_call_time_state = "$aryA[1]";
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$Gsct_default_start = "$aryA[4]";
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$Gsct_default_stop = "$aryA[5]";
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$Gsct_sunday_start = "$aryA[6]";
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$Gsct_sunday_stop = "$aryA[7]";
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$Gsct_monday_start = "$aryA[8]";
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$Gsct_monday_stop = "$aryA[9]";
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$Gsct_tuesday_start = "$aryA[10]";
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$Gsct_tuesday_stop = "$aryA[11]";
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$Gsct_wednesday_start = "$aryA[12]";
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$Gsct_wednesday_stop = "$aryA[13]";
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$Gsct_thursday_start = "$aryA[14]";
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$Gsct_thursday_stop = "$aryA[15]";
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$Gsct_friday_start = "$aryA[16]";
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$Gsct_friday_stop = "$aryA[17]";
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$Gsct_saturday_start = "$aryA[18]";
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$Gsct_saturday_stop = "$aryA[19]";
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$ct_states .="'$Gstate_call_time_state',";
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$rec_count++;
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}
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$sthA->finish();
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$r=0;
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$state_gmt='';
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$del_state_gmt='';
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while($r < $g)
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{
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if ($GMT_day[$r]==0) #### Sunday local time
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{
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if (($Gsct_sunday_start==0) and ($Gsct_sunday_stop==0))
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{
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if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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else
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{
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if ( ($GMT_hour[$r]>=$Gsct_sunday_start) and ($GMT_hour[$r]<$Gsct_sunday_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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}
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if ($GMT_day[$r]==1) #### Monday local time
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{
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if (($Gsct_monday_start==0) and ($Gsct_monday_stop==0))
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{
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if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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else
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{
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if ( ($GMT_hour[$r]>=$Gsct_monday_start) and ($GMT_hour[$r]<$Gsct_monday_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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}
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if ($GMT_day[$r]==2) #### Tuesday local time
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{
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if (($Gsct_tuesday_start==0) and ($Gsct_tuesday_stop==0))
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{
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if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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else
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{
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if ( ($GMT_hour[$r]>=$Gsct_tuesday_start) and ($GMT_hour[$r]<$Gsct_tuesday_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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}
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if ($GMT_day[$r]==3) #### Wednesday local time
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{
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if (($Gsct_wednesday_start==0) and ($Gsct_wednesday_stop==0))
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{
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if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
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else
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{
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||||
if ( ($GMT_hour[$r]>=$Gsct_wednesday_start) and ($GMT_hour[$r]<$Gsct_wednesday_stop) )
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{$state_gmt.="'$GMT_gmt[$r]',";}
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else
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{$del_state_gmt.="'$GMT_gmt[$r]',";}
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}
|
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}
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if ($GMT_day[$r]==4) #### Thursday local time
|
||||
{
|
||||
if (($Gsct_thursday_start==0) and ($Gsct_thursday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_thursday_start) and ($GMT_hour[$r]<$Gsct_thursday_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==5) #### Friday local time
|
||||
{
|
||||
if (($Gsct_friday_start==0) and ($Gsct_friday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_friday_start) and ($GMT_hour[$r]<$Gsct_friday_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==6) #### Saturday local time
|
||||
{
|
||||
if (($Gsct_saturday_start==0) and ($Gsct_saturday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_default_start) and ($GMT_hour[$r]<$Gsct_default_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gsct_saturday_start) and ($GMT_hour[$r]<$Gsct_saturday_stop) )
|
||||
{$state_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_state_gmt.="'$GMT_gmt[$r]',";}
|
||||
}
|
||||
}
|
||||
$r++;
|
||||
}
|
||||
$state_gmt = "$state_gmt'99'";
|
||||
$del_state_gmt = "$del_state_gmt'99'";
|
||||
$ct_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($state_gmt)) ";
|
||||
$del_state_gmt_SQL .= "or (state='$Gstate_call_time_state' and gmt_offset_now IN($del_state_gmt)) ";
|
||||
}
|
||||
|
||||
$b++;
|
||||
}
|
||||
if (length($ct_states)>2)
|
||||
{
|
||||
$ct_states =~ s/,$//gi;
|
||||
$ct_statesSQL = "and state NOT IN($ct_states)";
|
||||
}
|
||||
else
|
||||
{
|
||||
$ct_statesSQL = "";
|
||||
}
|
||||
|
||||
$r=0;
|
||||
$default_gmt='';
|
||||
$del_default_gmt='';
|
||||
@@ -793,16 +612,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_sunday_start==0) and ($Gct_sunday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_sunday_start) and ($GMT_hour[$r]<$Gct_sunday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==1) #### Monday local time
|
||||
@@ -810,16 +625,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_monday_start==0) and ($Gct_monday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_monday_start) and ($GMT_hour[$r]<$Gct_monday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==2) #### Tuesday local time
|
||||
@@ -827,16 +638,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_tuesday_start==0) and ($Gct_tuesday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_tuesday_start) and ($GMT_hour[$r]<$Gct_tuesday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==3) #### Wednesday local time
|
||||
@@ -844,16 +651,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_wednesday_start==0) and ($Gct_wednesday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_wednesday_start) and ($GMT_hour[$r]<$Gct_wednesday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==4) #### Thursday local time
|
||||
@@ -861,16 +664,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_thursday_start==0) and ($Gct_thursday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_thursday_start) and ($GMT_hour[$r]<$Gct_thursday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==5) #### Friday local time
|
||||
@@ -878,16 +677,12 @@ foreach(@campaign_id)
|
||||
if (($Gct_friday_start==0) and ($Gct_friday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_friday_start) and ($GMT_hour[$r]<$Gct_friday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
if ($GMT_day[$r]==6) #### Saturday local time
|
||||
@@ -895,57 +690,145 @@ foreach(@campaign_id)
|
||||
if (($Gct_saturday_start==0) and ($Gct_saturday_stop==0))
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($GMT_hour[$r]>=$Gct_saturday_start) and ($GMT_hour[$r]<$Gct_saturday_stop) )
|
||||
{$default_gmt.="'$GMT_gmt[$r]',";}
|
||||
else
|
||||
{$del_default_gmt.="'$GMT_gmt[$r]',";}
|
||||
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
|
||||
}
|
||||
}
|
||||
$r++;
|
||||
}
|
||||
|
||||
$default_gmt = "$default_gmt'99'";
|
||||
$del_default_gmt = "$del_default_gmt'99'";
|
||||
$all_gmtSQL = "(gmt_offset_now IN($default_gmt) $ct_statesSQL) $ct_state_gmt_SQL";
|
||||
$del_gmtSQL = "(gmt_offset_now IN($del_default_gmt) $ct_statesSQL) $del_state_gmt_SQL";
|
||||
|
||||
##### END calculate what gmt_offset_now values are within the allowed local_call_time setting ###
|
||||
|
||||
## UPDATE STATS FOR CAMPAIGN
|
||||
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today',drops_today='$VCSdrops_today',drops_today_pct='$VCSdrops_today_pct',calls_hour='$VCScalls_hour',drops_hour='$VCSdrops_hour',drops_hour_pct='$VCSdrops_hour_pct',calls_halfhour='$VCScalls_halfhour',drops_halfhour='$VCSdrops_halfhour',drops_halfhour_pct='$VCSdrops_halfhour_pct',calls_fivemin='$VCScalls_five',drops_fivemin='$VCSdrops_five',drops_fivemin_pct='$VCSdrops_five_pct',calls_onemin='$VCScalls_one',drops_onemin='$VCSdrops_one',drops_onemin_pct='$VCSdrops_one_pct' where campaign_id='$campaign_id[$i]';";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
|
||||
$differential_mul = ($differential_onemin / $agents_average_onemin);
|
||||
$differential_pct = ($differential_mul * 100);
|
||||
$differential_pct = sprintf("%.2f", $differential_pct);
|
||||
$suggested_dial_level = ($auto_dial_level[$i] * ($differential_mul + 1) );
|
||||
$suggested_dial_level = sprintf("%.3f", $suggested_dial_level);
|
||||
|
||||
$adaptive_string = "\n";
|
||||
$adaptive_string .= "CAMPAIGN: $campaign_id[$i]\n";
|
||||
$adaptive_string .= "SETTINGS-\n";
|
||||
$adaptive_string .= " DIAL_LEVEL: $auto_dial_level[$i]\n";
|
||||
$adaptive_string .= " DIALMETHOD: $dial_method[$i]\n";
|
||||
$adaptive_string .= " AVAIL ONLY: $available_only_ratio_tally[$i]\n";
|
||||
$adaptive_string .= " DROP PCNT: $adaptive_dropped_percentage[$i]\n";
|
||||
$adaptive_string .= " MAX LEVEL: $adaptive_maximum_level[$i]\n";
|
||||
$adaptive_string .= " LATEST GMT: $adaptive_latest_target_gmt[$i]\n";
|
||||
$adaptive_string .= "CURRENT STATS-\n";
|
||||
$adaptive_string .= " AVG AGENTS: $agents_average_onemin\n";
|
||||
$adaptive_string .= " AGENTS: $VCSagents ACTIVE: $VCSagents_active CALC: $VCSagents_calc INCALL: $VCSINCALL READY: $VCSREADY\n";
|
||||
$adaptive_string .= " DL DIFFERENTIAL: $differential_onemin\n";
|
||||
$adaptive_string .= " PERCENT DIFF: $differential_pct\n";
|
||||
$adaptive_string .= " SUGGEST DL: $suggested_dial_level = ($auto_dial_level[$i] *($differential_mul+1))\n";
|
||||
$adaptive_string .= " TODAY DROPS: $VCScalls_today $VCSdrops_today $VCSdrops_today_pct%\n";
|
||||
$adaptive_string .= " ONE HOUR DROPS: $VCScalls_hour $VCSdrops_hour $VCSdrops_hour_pct%\n";
|
||||
$adaptive_string .= " HALF HOUR DROPS: $VCScalls_halfhour $VCSdrops_halfhour $VCSdrops_halfhour_pct%\n";
|
||||
$adaptive_string .= " FIVE MIN DROPS: $VCScalls_five $VCSdrops_five $VCSdrops_five_pct%\n";
|
||||
$adaptive_string .= " ONE MIN DROPS: $VCScalls_one $VCSdrops_one $VCSdrops_one_pct%\n";
|
||||
if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED/) || ($force_test>0) )
|
||||
{
|
||||
# Calculate the optimal dial_level differential for the past minute
|
||||
$differential_mul = ($differential_onemin / $agents_average_onemin);
|
||||
$differential_pct_raw = ($differential_mul * 100);
|
||||
$differential_pct = sprintf("%.2f", $differential_pct_raw);
|
||||
|
||||
# Factor in the intensity setting
|
||||
$intensity_mul = ($adaptive_intensity[$i] / 100);
|
||||
if ($differential_pct_raw < 0)
|
||||
{$intensity_diff = ($differential_pct_raw * ($intensity_mul - 1) );}
|
||||
else
|
||||
{$intensity_diff = ($differential_pct_raw * ($intensity_mul + 1) );}
|
||||
$intensity_pct = sprintf("%.2f", $intensity_diff);
|
||||
$intensity_diff_mul = ($intensity_diff / 100);
|
||||
|
||||
# Suggested dial_level based on differential
|
||||
$suggested_dial_level = ($auto_dial_level[$i] * ($differential_mul + 1) );
|
||||
$suggested_dial_level = sprintf("%.3f", $suggested_dial_level);
|
||||
|
||||
# Suggested dial_level based on differential with intensity setting
|
||||
$intensity_dial_level = ($auto_dial_level[$i] * ($intensity_diff_mul + 1) );
|
||||
$intensity_dial_level = sprintf("%.3f", $intensity_dial_level);
|
||||
|
||||
# Calculate last timezone target for ADAPT_TAPERED
|
||||
$last_hour_diff_gmt = ($LOCAL_GMT_OFF - $adaptive_latest_target_gmt[$i]);
|
||||
$last_hour_diff = ($last_hour_diff_gmt * 100);
|
||||
$last_target_hour_final = ($last_target_hour + $last_hour_diff);
|
||||
if ($last_target_hour_final>2400) {$last_target_hour_final=2400;}
|
||||
$tapered_hours_left = ($last_target_hour_final - $current_hourmin);
|
||||
if ($tapered_hours_left > 1000)
|
||||
{$tapered_rate = 1;}
|
||||
else
|
||||
{$tapered_rate = ($tapered_hours_left / 1000);}
|
||||
|
||||
$adaptive_string = "\n";
|
||||
$adaptive_string .= "CAMPAIGN: $campaign_id[$i]\n";
|
||||
$adaptive_string .= "SETTINGS-\n";
|
||||
$adaptive_string .= " DIAL_LEVEL: $auto_dial_level[$i]\n";
|
||||
$adaptive_string .= " DIALMETHOD: $dial_method[$i]\n";
|
||||
$adaptive_string .= " AVAIL ONLY: $available_only_ratio_tally[$i]\n";
|
||||
$adaptive_string .= " DROP PCNT: $adaptive_dropped_percentage[$i]\n";
|
||||
$adaptive_string .= " MAX LEVEL: $adaptive_maximum_level[$i]\n";
|
||||
$adaptive_string .= " SERVER GMT: $LOCAL_GMT_OFF - $current_hourmin\n";
|
||||
$adaptive_string .= " LATESTHOUR: $last_target_hour\n";
|
||||
$adaptive_string .= " LATEST GMT: $adaptive_latest_target_gmt[$i]\n";
|
||||
$adaptive_string .= " LATETARGET: $last_target_hour_final ($tapered_hours_left left|$tapered_rate)\n";
|
||||
$adaptive_string .= " INTENSITY: $adaptive_intensity[$i]\n";
|
||||
$adaptive_string .= "CURRENT STATS-\n";
|
||||
$adaptive_string .= " AVG AGENTS: $agents_average_onemin\n";
|
||||
$adaptive_string .= " AGENTS: $VCSagents ACTIVE: $VCSagents_active CALC: $VCSagents_calc INCALL: $VCSINCALL READY: $VCSREADY\n";
|
||||
$adaptive_string .= " DL DIFFERENTIAL: $differential_onemin\n";
|
||||
$adaptive_string .= "DIAL LEVEL SUGGESTION-\n";
|
||||
$adaptive_string .= " PERCENT DIFF: $differential_pct\n";
|
||||
$adaptive_string .= " SUGGEST DL: $suggested_dial_level = ($auto_dial_level[$i] * ($differential_mul + 1) )\n";
|
||||
$adaptive_string .= " INTENSE DIFF: $intensity_pct\n";
|
||||
$adaptive_string .= " INTENSE DL: $intensity_dial_level = ($auto_dial_level[$i] * ($intensity_diff_mul + 1) )\n";
|
||||
if ($intensity_dial_level > $adaptive_maximum_level[$i])
|
||||
{
|
||||
$adaptive_string .= " DIAL LEVEL OVER CAP! SETTING TO CAP: $adaptive_maximum_level[$i]\n";
|
||||
$intensity_dial_level = $adaptive_maximum_level[$i];
|
||||
}
|
||||
if ($intensity_dial_level < 1)
|
||||
{
|
||||
$adaptive_string .= " DIAL LEVEL TOO LOW! SETTING TO 1\n";
|
||||
$intensity_dial_level = "1.0";
|
||||
}
|
||||
$adaptive_string .= "DROP STATS-\n";
|
||||
$adaptive_string .= " TODAY DROPS: $VCScalls_today $VCSdrops_today $VCSdrops_today_pct%\n";
|
||||
$adaptive_string .= " ONE HOUR DROPS: $VCScalls_hour $VCSdrops_hour $VCSdrops_hour_pct%\n";
|
||||
$adaptive_string .= " HALF HOUR DROPS: $VCScalls_halfhour $VCSdrops_halfhour $VCSdrops_halfhour_pct%\n";
|
||||
$adaptive_string .= " FIVE MIN DROPS: $VCScalls_five $VCSdrops_five $VCSdrops_five_pct%\n";
|
||||
$adaptive_string .= " ONE MIN DROPS: $VCScalls_one $VCSdrops_one $VCSdrops_one_pct%\n";
|
||||
|
||||
### DROP PERCENTAGE RULES TO LOWER DIAL_LEVEL ###
|
||||
if ( ($VCScalls_one > 20) && ($VCSdrops_one_pct > 50) )
|
||||
{
|
||||
$intensity_dial_level = ($intensity_dial_level / 2);
|
||||
$adaptive_string .= " DROP RATE OVER 50% FOR LAST MINUTE! CUTTING DIAL LEVEL TO: $intensity_dial_level\n";
|
||||
}
|
||||
if ( ($VCScalls_today > 50) && ($VCSdrops_today_pct > $adaptive_dropped_percentage[$i]) )
|
||||
{
|
||||
if ($dial_method[$i] =~ /ADAPT_HARD_LIMIT/)
|
||||
{
|
||||
$intensity_dial_level = "1.0";
|
||||
$adaptive_string .= " DROP RATE OVER HARD LIMIT FOR TODAY! HARD DIAL LEVEL TO: 1.0\n";
|
||||
}
|
||||
if ($dial_method[$i] =~ /ADAPT_AVERAGE/)
|
||||
{
|
||||
$intensity_dial_level = ($intensity_dial_level / 2);
|
||||
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! AVERAGING DIAL LEVEL TO: $intensity_dial_level\n";
|
||||
}
|
||||
if ($dial_method[$i] =~ /ADAPT_TAPERED/)
|
||||
{
|
||||
if ($tapered_hours_left < 0)
|
||||
{
|
||||
$intensity_dial_level = "1.0";
|
||||
$adaptive_string .= " DROP RATE OVER LAST HOUR LIMIT FOR TODAY! TAPERING DIAL LEVEL TO: 1.0\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
$intensity_dial_level = ($intensity_dial_level * $tapered_rate);
|
||||
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! TAPERING DIAL LEVEL TO: $intensity_dial_level\n";
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
### ALWAYS RAISE DIAL_LEVEL TO 1.0 IF IT IS LOWER ###
|
||||
if ($intensity_dial_level < 1)
|
||||
{
|
||||
$adaptive_string .= " DIAL LEVEL TOO LOW! SETTING TO 1\n";
|
||||
$intensity_dial_level = "1.0";
|
||||
}
|
||||
|
||||
if (!$TEST)
|
||||
{
|
||||
$stmtA = "UPDATE vicidial_campaigns SET auto_dial_level='$intensity_dial_level' where campaign_id='$campaign_id[$i]';";
|
||||
$Uaffected_rows = $dbhA->do($stmtA);
|
||||
}
|
||||
|
||||
$adaptive_string .= "DIAL LEVEL UPDATED TO: $intensity_dial_level CONFIRM: $Uaffected_rows\n";
|
||||
}
|
||||
|
||||
if ($DB) {print "campaign stats updated: $campaign_id[$i] $adaptive_string\n";}
|
||||
|
||||
|
||||
@@ -24,3 +24,5 @@ The second set of data to gather is dropped call information across several inte
|
||||
5. Total drops and total calls for the campaign in the past one minute
|
||||
Also, the drop percentage is calculated and stored in the vicidial_campaign_stats table.
|
||||
|
||||
|
||||
To use adaptive dialing you must have the AST_VDadapt.pl script in your crontab running every minute.
|
||||
|
||||
@@ -791,7 +791,7 @@ INSERT INTO vicidial_state_call_times SET state_call_time_id='massachuse',state_
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='mississipp',state_call_time_state='MS',state_call_time_name='Mississippi 8am-8pm and Sunday',sct_default_start='800',sct_default_stop='2000',sct_sunday_start='2400',sct_sunday_stop='2400';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='nebraska',state_call_time_state='NE',state_call_time_name='Nebraska 8am',sct_default_start='800',sct_default_stop='2100';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='nevada',state_call_time_state='NV',state_call_time_name='Nevada 8pm restriction',sct_default_start='900',sct_default_stop='2000';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='pennsylvan',state_call_time_state='PN',state_call_time_name='Pennsylvania sunday restriction',sct_sunday_start='1330',sct_sunday_stop='2100';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='pennsylvan',state_call_time_state='PA',state_call_time_name='Pennsylvania sunday restriction',sct_sunday_start='1330',sct_sunday_stop='2100';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='rhodeislan',state_call_time_state='RI',state_call_time_name='Rhode Island restrictions',sct_default_start='900',sct_default_stop='1800',sct_sunday_start='2400',sct_sunday_stop='2400',sct_saturday_start='1000',sct_saturday_stop='1700';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='sdakota',state_call_time_state='SD',state_call_time_name='South Dakota sunday restrict',sct_sunday_start='2400',sct_sunday_stop='2400';
|
||||
INSERT INTO vicidial_state_call_times SET state_call_time_id='tennessee',state_call_time_state='TN',state_call_time_name='Tennessee 8am',sct_default_start='800',sct_default_stop='2100';
|
||||
|
||||
@@ -4440,11 +4440,11 @@ echo "<tr bgcolor=#BDFFBD><td align=right>Maximum Adapt Dial Level: </td><td ali
|
||||
echo "<tr bgcolor=#BDFFBD><td align=right>Latest Target Timezone: </td><td align=left><select size=1 name=adaptive_latest_target_gmt><option>12.75</option><option>12.00</option><option>11.00</option><option>10.00</option><option>9.50</option><option>9.00</option><option>8.00</option><option>7.00</option><option>6.50</option><option>6.00</option><option>5.75</option><option>5.50</option><option>5.00</option><option>4.50</option><option>4.00</option><option>3.50</option><option>3.00</option><option>2.00</option><option>1.00</option><option>0.00</option><option>-1.00</option><option>-2.00</option><option>-2.50</option><option>-3.00</option><option>-3.50</option><option>-4.00</option><option>-4.50</option><option>-5.00</option><option>-6.00</option><option>-7.00</option><option>-8.00</option><option>-9.00</option><option>-10.00</option><option>-11.00</option><option>-12.00</option><option selected>$adaptive_latest_target_gmt</option></select> (MUST Adjust for DST) $NWB#vicidial_campaigns-adaptive_latest_target_gmt$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#BDFFBD><td align=right>Adapt Intensity Modifier: </td><td align=left><select size=1 name=adaptive_intensity>\n";
|
||||
$n=-20;
|
||||
while ($n<=20)
|
||||
$n=20;
|
||||
while ($n>=-20)
|
||||
{
|
||||
echo "<option>$n</option>\n";
|
||||
$n++;
|
||||
$n--;
|
||||
}
|
||||
echo "<option SELECTED>$adaptive_intensity</option></select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
|
||||
|
||||
@@ -4852,11 +4852,11 @@ echo "<tr bgcolor=#BDFFBD><td align=right>Dial Method: </td><td align=left><sele
|
||||
echo "<tr bgcolor=#BDFFBD><td align=right>Auto Dial Level: </td><td align=left><select size=1 name=auto_dial_level><option >0</option><option>1</option><option>1.1</option><option>1.2</option><option>1.3</option><option>1.4</option><option>1.5</option><option>1.6</option><option>1.7</option><option>1.8</option><option>1.9</option><option>2.0</option><option>2.2</option><option>2.5</option><option>2.7</option><option>3.0</option><option>3.5</option><option>4.0</option><option SELECTED>$auto_dial_level</option></select>(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#BDFFBD><td align=right>Adapt Intensity Modifier: </td><td align=left><select size=1 name=adaptive_intensity>\n";
|
||||
$n=-20;
|
||||
while ($n<=20)
|
||||
$n=20;
|
||||
while ($n>=-20)
|
||||
{
|
||||
echo "<option>$n</option>\n";
|
||||
$n++;
|
||||
$n--;
|
||||
}
|
||||
echo "<option SELECTED>$adaptive_intensity</option></select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
|
||||
|
||||
|
||||
Reference in New Issue
Block a user