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fixed several division by zero bugs in Agent Time Detail report

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git-svn-id: svn://192.168.202.10@2089 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-03-14 12:54:18 +00:00
parent 178d50fcbb
commit eb612ccd25
1 changed files with 95 additions and 44 deletions
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agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php
+95 -44
View File
@@ -33,6 +33,7 @@
# 131122-0657 - Added options.php atdr_login_logout_user_link option
# 131129-1020 - Fixed division by zero bug in HTML mode
# 140108-0708 - Added webserver and hostname to report logging
# 140314-0852 - Fixed several division by zero bugs
#
$startMS = microtime();
@@ -561,21 +562,23 @@ else
$PCuser_namesARY=$MT;
$user_count=0;
if ($show_parks) {
if ($show_parks)
{
$park_HEADER=" PARKS | PARK TIME | AVG PARK | PARKS/CALL |";
$park_HEADER_DIV="+----------+------------+------------+------------";
$park_HEADER_CSV=",PARKS,PARK TIME,AVG PARK,PARKS/CALL";
}
}
# Displays park info - need to run regardless so HTML view will populate
$park_array=array();
$park_stmt="select user, count(*), sum(parked_sec) From park_log where parked_time <= '$query_date_END' and parked_time >= '$query_date_BEGIN' $park_log_SQL group by user";
if ($DB) {$ASCII_text.= "$park_stmt\n";}
$park_rslt=mysql_to_mysqli($park_stmt, $link);
while ($park_row=mysqli_fetch_row($park_rslt)) {
while ($park_row=mysqli_fetch_row($park_rslt))
{
$park_array[$park_row[0]][0]=$park_row[1];
$park_array[$park_row[0]][1]=$park_row[2];
}
}
$stmt="select $userSQL,sum(pause_sec),sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
$rslt=mysql_to_mysqli($stmt, $link);
@@ -609,7 +612,6 @@ else
$PCusersARY[$user_count] = $PCuser[$i];
$user_count++;
}
$i++;
}
### END gather pause code information by user IDs
@@ -708,8 +710,6 @@ else
$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
$ASCII_text.="| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> |$park_HEADER WAIT | WAIT % | TALK | TALK TIME %| DISPO | DISPOTIME %| PAUSE | PAUSETIME %| DEAD | DEAD TIME %| CUSTOMER | |$sub_statusesHTML\n";
$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
}
else
{
@@ -733,11 +733,22 @@ else
$SstatusesHTML='';
$SstatusesFILE='';
$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
$Swaitpct[$m]=(100*$Swait[$m]/$Stime[$m]);
$Stalkpct[$m]=(100*$Stalk[$m]/$Stime[$m]);
$Sdispopct[$m]=(100*$Sdispo[$m]/$Stime[$m]);
$Spausepct[$m]=(100*$Spause[$m]/$Stime[$m]);
$Sdeadpct[$m]=(100*$Sdead[$m]/$Stime[$m]);
if ($Stime[$m] > 0)
{
$Swaitpct[$m]=(100*$Swait[$m]/$Stime[$m]);
$Stalkpct[$m]=(100*$Stalk[$m]/$Stime[$m]);
$Sdispopct[$m]=(100*$Sdispo[$m]/$Stime[$m]);
$Spausepct[$m]=(100*$Spause[$m]/$Stime[$m]);
$Sdeadpct[$m]=(100*$Sdead[$m]/$Stime[$m]);
}
else
{
$Swaitpct[$m]=0;
$Stalkpct[$m]=0;
$Sdispopct[$m]=0;
$Spausepct[$m]=0;
$Sdeadpct[$m]=0;
}
$RAWuser = $Suser[$m];
$RAWcalls = $Scalls[$m];
$RAWtimeSEC = $Stime[$m];
@@ -924,14 +935,26 @@ else
$Stime[$m]= sprintf("%10s", $Stime[$m]);
# PARK INFO
if ($show_parks) {
if ($show_parks)
{
$user_holds=$park_array[$Suser[$m]][0]+0;
$total_hold_time=$park_array[$Suser[$m]][1]+0;
$TOTuser_holds+=$park_array[$Suser[$m]][0];
$TOTtotal_hold_time+=$park_array[$Suser[$m]][1];
$avg_hold_time=round($total_hold_time/$user_holds);
$user_hpc=sprintf("%.2f", ($user_holds/$Scalls[$m]));
if ($user_holds > 0)
{
$avg_hold_time=round($total_hold_time/$user_holds);
if ($Scalls[$m] > 0)
{$user_hpc=sprintf("%.2f", ($user_holds/$Scalls[$m]));}
else
{$user_hpc=0;}
}
else
{
$avg_hold_time=0;
$user_hpc=0;
}
$total_hold_time=sec_convert($total_hold_time,$TIME_agenttimedetail);
$avg_hold_time=sec_convert($avg_hold_time,$TIME_agenttimedetail);
@@ -942,21 +965,30 @@ else
$user_hpc= sprintf("%10s", $user_hpc);
$park_AGENT_INFO=" $user_holds | $total_hold_time | $avg_hold_time | $user_hpc |";
$park_AGENT_INFO_CSV="$user_holds,$total_hold_time,$avg_hold_time,$user_hpc,";
}
}
if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
if ($user_holds>0) {
if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
}
if ($user_holds>0)
{
if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time)
{$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
}
else
{
$max_avg_hold_time=0;
}
if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
$graph_stats[$m][15]=trim($user_holds);
$graph_stats[$m][16]=trim($park_array[$Suser[$m]][1]+0);
if ($user_holds>0) {
if ($user_holds>0)
{
$graph_stats[$m][17]=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));
} else {
}
else
{
$graph_stats[$m][17]=0;
}
}
$graph_stats[$m][18]=trim($user_hpc);
@@ -1166,17 +1198,24 @@ else
$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
if ($show_parks) {
if ($TOTuser_holds>0) {
if ($show_parks)
{
if ($TOTuser_holds>0)
{
$TOTavg_hold_time=round($TOTtotal_hold_time/$TOTuser_holds);
} else {
}
else
{
$TOTavg_hold_time=0;
}
if ($TOTcalls>0) {
}
if ($TOTcalls>0)
{
$TOTuser_hpc=sprintf("%.2f", ($TOTuser_holds/$TOTcalls));
} else {
}
else
{
$TOTuser_hpc=0;
}
}
$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
$hTOTuser_holds= sprintf("%8s", $TOTuser_holds);
@@ -1185,7 +1224,7 @@ else
$hTOTuser_hpc= sprintf("%10s", $TOTuser_hpc);
$park_TOTALS=" $hTOTuser_holds | $hTOTtotal_hold_time | $hTOTavg_hold_time | $hTOTuser_hpc |";
$park_TOTALS_CSV="$TOTuser_holds,$TOTtotal_hold_time,$TOTavg_hold_time,$TOTuser_hpc,";
}
}
$hTOTwaitpct = sprintf("%10s", $TOTwaitpct)."%";
$hTOTtalkpct = sprintf("%10s", $TOTtalkpct)."%";
@@ -1217,22 +1256,24 @@ else
}
$ASCII_text.="\n\n</PRE>";
for ($e=0; $e<count($sub_statusesARY); $e++) {
for ($e=0; $e<count($sub_statusesARY); $e++)
{
$Sstatus=$sub_statusesARY[$e];
$SstatusTXT=$Sstatus;
if ($Sstatus=="") {$SstatusTXT="(blank)";}
$GRAPH2.="<th class='column_header grey_graph_cell' id='timegraph".(15+$e)."'><a href='#' onClick=\"DrawGraph('$Sstatus', '".(15+$e)."'); return false;\">$SstatusTXT</a></th>";
}
}
for ($d=0; $d<count($graph_stats); $d++) {
for ($d=0; $d<count($graph_stats); $d++)
{
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
if ($atdr_login_logout_user_link > 0)
{
$CALLS_graph.=" <tr><td class='chart_td$class'><a href=\'./user_stats.php?pause_code_rpt=1&begin_date=$query_date&end_date=$end_date&user=".$user_IDs[$d]."\'>".$graph_stats[$d][0]."</a></td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
$CALLS_graph.=" <tr><td class='chart_td$class'><a href=\'./user_stats.php?pause_code_rpt=1&begin_date=$query_date&end_date=$end_date&user=".$user_IDs[$d]."\'>".$graph_stats[$d][0]."</a></td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_calls>0 ? round(1000*$graph_stats[$d][1]/$max_calls) : 0)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
}
else
{
$CALLS_graph.=" <tr><td class='chart_td$class'><a href=\'./user_stats.php?user=".$user_IDs[$d]."&begin_date=$query_date&end_date\'>".$graph_stats[$d][0]."</a></td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
$CALLS_graph.=" <tr><td class='chart_td$class'><a href=\'./user_stats.php?user=".$user_IDs[$d]."&begin_date=$query_date&end_date\'>".$graph_stats[$d][0]."</a></td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_calls>0 ? round(1000*$graph_stats[$d][1]/$max_calls) : 0)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
}
$TIMECLOCK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_timeclock>0 ? round(1000*$graph_stats[$d][2]/$max_timeclock) : 0)."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
$AGENTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_agenttime>0 ? round(1000*$graph_stats[$d][3]/$max_agenttime) : 0)."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
@@ -1252,15 +1293,23 @@ else
$AVGPARK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_avg_hold_time>0 ? round(1000*$graph_stats[$d][17]/$max_avg_hold_time) : 0)."' height='17' />".sec_convert($graph_stats[$d][17],'HF')."</td></tr>";
$PARKSCALL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_user_hpc>0 ? round(1000*$graph_stats[$d][18]/$max_user_hpc) : 0)."' height='16' />".$graph_stats[$d][18]."</td></tr>";
for ($e=0; $e<count($sub_statusesARY); $e++) {
for ($e=0; $e<count($sub_statusesARY); $e++)
{
$Sstatus=$sub_statusesARY[$e];
$varname=$Sstatus."_graph";
$max_varname="max_".$Sstatus;
#$max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats_sub[$d][$e]/$$max_varname)."' height='16' />".sec_convert($graph_stats_sub[$d][$e], 'HF')."</td></tr>";
if ($$max_varname > 0)
{
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats_sub[$d][$e]/$$max_varname)."' height='16' />".sec_convert($graph_stats_sub[$d][$e], 'HF')."</td></tr>";
}
else
{
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='1' height='16' />".sec_convert($graph_stats_sub[$d][$e], 'HF')."</td></tr>";
}
}
}
}
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTcalls)."</th></tr></table>";
$TIMECLOCK_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTtimeTC)."</th></tr></table>";
$AGENTTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTALtime)."</th></tr></table>";
@@ -1280,13 +1329,14 @@ else
$AVGPARK_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTavg_hold_time)."</th></tr></table>";
$PARKSCALL_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTuser_hpc)."</th></tr></table>";
for ($e=0; $e<count($sub_statusesARY); $e++) {
for ($e=0; $e<count($sub_statusesARY); $e++)
{
$Sstatus=$sub_statusesARY[$e];
$total_var=$Sstatus."_total";
$graph_var=$Sstatus."_graph";
$$graph_var.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($$total_var)."</th></tr></table>";
# $JS_text.="var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
}
}
$JS_onload.="\tDrawGraph('CALLS', '1');\n";
$JS_text.="function DrawGraph(graph, th_id) {\n";
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
@@ -1308,11 +1358,12 @@ else
$JS_text.=" var AVGPARK_graph=\"$AVGPARK_graph\";\n";
$JS_text.=" var PARKSCALL_graph=\"$PARKSCALL_graph\";\n";
for ($e=0; $e<count($sub_statusesARY); $e++) {
for ($e=0; $e<count($sub_statusesARY); $e++)
{
$Sstatus=$sub_statusesARY[$e];
$graph_var=$Sstatus."_graph";
$JS_text.=" var graph_".$Sstatus."=\"".$$graph_var."\";\n";
}
}
$JS_text.=" for (var i=1; i<=".(14+count($sub_statusesARY))."; i++) {\n";
$JS_text.=" var cellID=\"timegraph\"+i;\n";
@@ -1440,11 +1491,11 @@ else
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
$o=0;
while ($campaigns_to_print > $o)
{
{
if (preg_match("/$groups[$o]\|/i",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";