Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -670,6 +670,13 @@ OTHER CHANGES:
|
|||||||
dial statuses so that the other leads tied by vendor_lead_code in the
|
dial statuses so that the other leads tied by vendor_lead_code in the
|
||||||
campaign's lists are not deactivated.
|
campaign's lists are not deactivated.
|
||||||
|
|
||||||
|
152. Added noanswer logging feature to System Settings, will log only auto-dial
|
||||||
|
calls that are not answered to a separate table
|
||||||
|
|
||||||
|
153. Added new Team Performance Detail report to the Reports page. This is a
|
||||||
|
fairly detailed and database-intensive report that summarizes several
|
||||||
|
user-grouped statistics
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|||||||
@@ -32,6 +32,7 @@
|
|||||||
# 110430-1442 - Added queue-log and closer-log options, changed quiet to --quiet flag
|
# 110430-1442 - Added queue-log and closer-log options, changed quiet to --quiet flag
|
||||||
# 110525-1040 - Added vicidial_outbound_ivr_log archiving
|
# 110525-1040 - Added vicidial_outbound_ivr_log archiving
|
||||||
# 110801-2140 - Added vicidial_url_log table purging and vicidial_log_extended to rolling processes
|
# 110801-2140 - Added vicidial_url_log table purging and vicidial_log_extended to rolling processes
|
||||||
|
# 110808-0055 - Added vicidial_log_noanswer process
|
||||||
#
|
#
|
||||||
|
|
||||||
### begin parsing run-time options ###
|
### begin parsing run-time options ###
|
||||||
@@ -404,6 +405,7 @@ if (!$T)
|
|||||||
}
|
}
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
##### vicidial_log_extended
|
##### vicidial_log_extended
|
||||||
$stmtA = "SELECT count(*) from vicidial_log_extended;";
|
$stmtA = "SELECT count(*) from vicidial_log_extended;";
|
||||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
@@ -454,6 +456,58 @@ if (!$T)
|
|||||||
}
|
}
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
##### vicidial_log_noanswer
|
||||||
|
$stmtA = "SELECT count(*) from vicidial_log_noanswer;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
if ($sthArows > 0)
|
||||||
|
{
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
$vicidial_log_noanswer_count = $aryA[0];
|
||||||
|
}
|
||||||
|
$sthA->finish();
|
||||||
|
|
||||||
|
$stmtA = "SELECT count(*) from vicidial_log_noanswer_archive;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
if ($sthArows > 0)
|
||||||
|
{
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
$vicidial_log_noanswer_archive_count = $aryA[0];
|
||||||
|
}
|
||||||
|
$sthA->finish();
|
||||||
|
|
||||||
|
if (!$Q) {print "\nProcessing vicidial_log_noanswer table... ($vicidial_log_noanswer_count|$vicidial_log_noanswer_archive_count)\n";}
|
||||||
|
$stmtA = "INSERT IGNORE INTO vicidial_log_noanswer_archive SELECT * from vicidial_log_noanswer;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
|
||||||
|
$sthArows = $sthA->rows;
|
||||||
|
if (!$Q) {print "$sthArows rows inserted into vicidial_log_noanswer_archive table \n";}
|
||||||
|
|
||||||
|
$rv = $sthA->err();
|
||||||
|
if (!$rv)
|
||||||
|
{
|
||||||
|
$stmtA = "DELETE FROM vicidial_log_noanswer WHERE call_date < '$del_time';";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows = $sthA->rows;
|
||||||
|
if (!$Q) {print "$sthArows rows deleted from vicidial_log_noanswer table \n";}
|
||||||
|
|
||||||
|
$stmtA = "optimize table vicidial_log_noanswer;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
|
||||||
|
$stmtA = "optimize table vicidial_log_noanswer_archive;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
}
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
##### server_performance
|
##### server_performance
|
||||||
$stmtA = "SELECT count(*) from server_performance;";
|
$stmtA = "SELECT count(*) from server_performance;";
|
||||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
|||||||
@@ -104,6 +104,7 @@
|
|||||||
# 110602-0953 - Added dl_diff_target_method option
|
# 110602-0953 - Added dl_diff_target_method option
|
||||||
# 110723-1256 - Added extra debug for vac deletes and fix for long ring/drop time
|
# 110723-1256 - Added extra debug for vac deletes and fix for long ring/drop time
|
||||||
# 110731-2127 - Added sections for handling MULTI_LEAD auto-alt-dial and na-call-url functions
|
# 110731-2127 - Added sections for handling MULTI_LEAD auto-alt-dial and na-call-url functions
|
||||||
|
# 110809-1516 - Added section for noanswer logging
|
||||||
#
|
#
|
||||||
|
|
||||||
|
|
||||||
@@ -381,9 +382,12 @@ while($one_day_interval > 0)
|
|||||||
$event_string="SERVER CALLS PER SECOND MAXIMUM SET TO: $outbound_calls_per_second |$per_call_delay|";
|
$event_string="SERVER CALLS PER SECOND MAXIMUM SET TO: $outbound_calls_per_second |$per_call_delay|";
|
||||||
&event_logger;
|
&event_logger;
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
#############################################
|
#############################################
|
||||||
##### Check if auto-dialing is enabled
|
##### Check if auto-dialing is enabled
|
||||||
$stmtA = "SELECT outbound_autodial_active FROM system_settings;";
|
$stmtA = "SELECT outbound_autodial_active,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db FROM system_settings;";
|
||||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
$sthArows=$sthA->rows;
|
$sthArows=$sthA->rows;
|
||||||
@@ -391,6 +395,12 @@ while($one_day_interval > 0)
|
|||||||
{
|
{
|
||||||
@aryA = $sthA->fetchrow_array;
|
@aryA = $sthA->fetchrow_array;
|
||||||
$outbound_autodial_active = $aryA[0];
|
$outbound_autodial_active = $aryA[0];
|
||||||
|
$noanswer_log = $aryA[1];
|
||||||
|
$alt_log_server_ip = $aryA[2];
|
||||||
|
$alt_log_dbname = $aryA[3];
|
||||||
|
$alt_log_login = $aryA[4];
|
||||||
|
$alt_log_pass = $aryA[5];
|
||||||
|
$tables_use_alt_log_db = $aryA[6];
|
||||||
}
|
}
|
||||||
$sthA->finish();
|
$sthA->finish();
|
||||||
|
|
||||||
@@ -2544,7 +2554,10 @@ while($one_day_interval > 0)
|
|||||||
$stmtA = "UPDATE vicidial_list SET status='MLINAT' where lead_id IN($MLnonmatch_leadids);";
|
$stmtA = "UPDATE vicidial_list SET status='MLINAT' where lead_id IN($MLnonmatch_leadids);";
|
||||||
$affected_rows = $dbhA->do($stmtA);
|
$affected_rows = $dbhA->do($stmtA);
|
||||||
|
|
||||||
$event_string = " ML status non-match accounts inactivated: $MLnonmatch_leadids|$affected_rows|MLINAT";
|
$stmtB = "DELETE FROM vicidial_hopper where lead_id IN($MLnonmatch_leadids);";
|
||||||
|
$affected_rowsH = $dbhA->do($stmtB);
|
||||||
|
|
||||||
|
$event_string = " ML status non-match accounts inactivated: $MLnonmatch_leadids|$affected_rows|$affected_rowsH|MLINAT";
|
||||||
&event_logger;
|
&event_logger;
|
||||||
}
|
}
|
||||||
|
|
||||||
@@ -2859,6 +2872,162 @@ while($one_day_interval > 0)
|
|||||||
}
|
}
|
||||||
|
|
||||||
|
|
||||||
|
###############################################################################
|
||||||
|
###### sixth, if noanswer_log is enabled in the system settings then look for
|
||||||
|
###### unprocessed entries for this server_ip and process them.
|
||||||
|
###############################################################################
|
||||||
|
$MLincall='|INCALL|QUEUE|DISPO|';
|
||||||
|
$MLnoanswer='|NA|B|AB|DC|ADC|CPDATB|CPDB|CPDNA|CPDREJ|CPDINV|CPDSUA|CPDSI|CPDSNC|CPDSR|CPDSUK|CPDSV|CPDUK|CPDERR|';
|
||||||
|
|
||||||
|
if ($noanswer_log =~ /Y/)
|
||||||
|
{
|
||||||
|
$event_string = " NO-ANSWER log check: $noanswer_log, active, checking unprocessed calls...";
|
||||||
|
&event_logger;
|
||||||
|
|
||||||
|
@MLuniqueid = @MT;
|
||||||
|
@MLleadid = @MT;
|
||||||
|
@MLcalldate = @MT;
|
||||||
|
@MLcallerid = @MT;
|
||||||
|
@MLflag = @MT;
|
||||||
|
@MLcampaign = @MT;
|
||||||
|
@MLstatus = @MT;
|
||||||
|
|
||||||
|
$stmtA = "SELECT uniqueid,lead_id,call_date,caller_code FROM vicidial_log_extended where server_ip='$server_ip' and call_date > \"$RMSQLdate\" and noanswer_processed='N' order by call_date,lead_id limit 100000;";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
$vle_count=0;
|
||||||
|
$vle_auto_count=0;
|
||||||
|
while ($sthArows > $vle_count)
|
||||||
|
{
|
||||||
|
$MLflag[$vle_count] = 0;
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
if ($aryA[3] =~ /^V/)
|
||||||
|
{
|
||||||
|
$vle_auto_count++;
|
||||||
|
$MLflag[$vle_count] = 1;
|
||||||
|
}
|
||||||
|
$MLuniqueid[$vle_count] = $aryA[0];
|
||||||
|
$MLleadid[$vle_count] = $aryA[1];
|
||||||
|
$MLcalldate[$vle_count] = $aryA[2];
|
||||||
|
$MLcallerid[$vle_count] = $aryA[3];
|
||||||
|
$vle_count++;
|
||||||
|
}
|
||||||
|
$sthA->finish();
|
||||||
|
|
||||||
|
$event_string = " NO-ANSWER log vle records count: $vle_count|$vle_auto_count";
|
||||||
|
&event_logger;
|
||||||
|
|
||||||
|
$vle_count=0;
|
||||||
|
foreach(@MLuniqueid)
|
||||||
|
{
|
||||||
|
if ($MLflag[$vle_count] > 0)
|
||||||
|
{
|
||||||
|
$vac_count=0;
|
||||||
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$MLcallerid[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
if ($sthArows > 0)
|
||||||
|
{
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
$vac_count = $aryA[0];
|
||||||
|
}
|
||||||
|
if ($vac_count < 1)
|
||||||
|
{
|
||||||
|
$stmtA = "SELECT status FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
if ($sthArows > 0)
|
||||||
|
{
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
$MLstatus[$vle_count] = $aryA[0];
|
||||||
|
|
||||||
|
if ($MLincall !~ /\|$MLstatus[$vle_count]\|/i)
|
||||||
|
{
|
||||||
|
if ($MLnoanswer =~ /\|$MLstatus[$vle_count]\|/i)
|
||||||
|
{
|
||||||
|
if ( ($tables_use_alt_log_db =~ / vicidial_log_noanswer /i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>4) )
|
||||||
|
{
|
||||||
|
$stmtA = "SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial FROM vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' and call_date > \"$RMSQLdate\";";
|
||||||
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||||
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||||
|
$sthArows=$sthA->rows;
|
||||||
|
if ($sthArows > 0)
|
||||||
|
{
|
||||||
|
@aryA = $sthA->fetchrow_array;
|
||||||
|
|
||||||
|
$dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass")
|
||||||
|
or die "Couldn't connect to database: " . DBI->errstr;
|
||||||
|
|
||||||
|
if ($DB) {print "CONNECTED TO ALT-LOG DATABASE: $alt_log_server_ip|$alt_log_dbname\n";}
|
||||||
|
|
||||||
|
$stmtD = "INSERT INTO vicidial_log_noanswer SET uniqueid='$aryA[0]',lead_id='$aryA[1]',list_id='$aryA[2]',campaign_id='$aryA[3]',call_date='$aryA[4]',start_epoch='$aryA[5]',end_epoch='$aryA[6]',length_in_sec='$aryA[7]',status='$aryA[8]',phone_code='$aryA[9]',phone_number='$aryA[10]',user='$aryA[11]',comments='$aryA[12]',processed='$aryA[13]',user_group='$aryA[14]',term_reason='$aryA[15]',alt_dial='$aryA[16]',caller_code='$MLcallerid[$vle_count]';";
|
||||||
|
$affected_rows = $dbhD->do($stmtD);
|
||||||
|
|
||||||
|
$dbhD->disconnect();
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$event_string = " VNA ERROR: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLleadid[$vle_count]";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
### insert vicidial_log_noanswer entry
|
||||||
|
$stmtA = "INSERT INTO vicidial_log_noanswer SELECT uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial,\"$MLcallerid[$vle_count]\" from vicidial_log where uniqueid='$MLuniqueid[$vle_count]' and lead_id='$MLleadid[$vle_count]' LIMIT 1;";
|
||||||
|
$affected_rows = $dbhA->do($stmtA);
|
||||||
|
}
|
||||||
|
|
||||||
|
### set noanswer to Y for processed
|
||||||
|
$stmtB = "UPDATE vicidial_log_extended SET noanswer_processed='Y' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
|
||||||
|
$affected_rowsB = $dbhA->do($stmtB);
|
||||||
|
|
||||||
|
$event_string = " VNA match, log processed: $MLcallerid[$vle_count]|$affected_rows|$affected_rowsB";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
### set noanswer record to U for unqualified for noanswer logging
|
||||||
|
$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
|
||||||
|
$affected_rows = $dbhA->do($stmtA);
|
||||||
|
|
||||||
|
$event_string = " VNA no-match, log processed: $MLcallerid[$vle_count]|$affected_rows";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$event_string = " VNA status in-call, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$event_string = " VNA status no vicidial_log record, do nothing: $MLcallerid[$vle_count]|$MLuniqueid[$vle_count]|$MLstatus[$vle_count]";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$event_string = " VNA active call, do nothing: $MLcallerid[$vle_count]";
|
||||||
|
&event_logger;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
### set noanswer record to U for unqualified for noanswer logging
|
||||||
|
$stmtA = "UPDATE vicidial_log_extended SET noanswer_processed='U' where uniqueid='$MLuniqueid[$vle_count]' and call_date='$MLcalldate[$vle_count]' and lead_id='$MLleadid[$vle_count]';";
|
||||||
|
$affected_rows = $dbhA->do($stmtA);
|
||||||
|
}
|
||||||
|
$vle_count++;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
###############################################################################
|
###############################################################################
|
||||||
###### last, wait for a little bit and repeat the loop
|
###### last, wait for a little bit and repeat the loop
|
||||||
###############################################################################
|
###############################################################################
|
||||||
|
|||||||
@@ -194,7 +194,9 @@ if (length($ARGV[0])>1)
|
|||||||
$time = timelocal(0,0,2,$cli_date[2],$cli_date[1],$cli_date[0]);
|
$time = timelocal(0,0,2,$cli_date[2],$cli_date[1],$cli_date[0]);
|
||||||
}
|
}
|
||||||
}
|
}
|
||||||
if (!$Q) {print "\n----- DATE OVERRIDE: $shipdate -----\n\n";}
|
$start_date = $shipdate;
|
||||||
|
$start_date =~ s/-//gi;
|
||||||
|
if (!$Q) {print "\n----- DATE OVERRIDE: $shipdate($start_date) -----\n\n";}
|
||||||
}
|
}
|
||||||
else
|
else
|
||||||
{
|
{
|
||||||
|
|||||||
@@ -1421,7 +1421,13 @@ test_campaign_calls ENUM('0','1') default '0',
|
|||||||
agents_calls_reset ENUM('0','1') default '1',
|
agents_calls_reset ENUM('0','1') default '1',
|
||||||
voicemail_timezones TEXT,
|
voicemail_timezones TEXT,
|
||||||
default_voicemail_timezone VARCHAR(30) default 'eastern',
|
default_voicemail_timezone VARCHAR(30) default 'eastern',
|
||||||
default_local_gmt VARCHAR(6) default '-5.00'
|
default_local_gmt VARCHAR(6) default '-5.00',
|
||||||
|
noanswer_log ENUM('Y','N') default 'N',
|
||||||
|
alt_log_server_ip VARCHAR(50) default '',
|
||||||
|
alt_log_dbname VARCHAR(50) default '',
|
||||||
|
alt_log_login VARCHAR(50) default '',
|
||||||
|
alt_log_pass VARCHAR(50) default '',
|
||||||
|
tables_use_alt_log_db VARCHAR(2000) default ''
|
||||||
);
|
);
|
||||||
|
|
||||||
CREATE TABLE vicidial_campaigns_list_mix (
|
CREATE TABLE vicidial_campaigns_list_mix (
|
||||||
@@ -2422,6 +2428,29 @@ url_response TEXT,
|
|||||||
index (uniqueid)
|
index (uniqueid)
|
||||||
);
|
);
|
||||||
|
|
||||||
|
CREATE TABLE vicidial_log_noanswer (
|
||||||
|
uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
|
||||||
|
lead_id INT(9) UNSIGNED NOT NULL,
|
||||||
|
list_id BIGINT(14) UNSIGNED,
|
||||||
|
campaign_id VARCHAR(8),
|
||||||
|
call_date DATETIME,
|
||||||
|
start_epoch INT(10) UNSIGNED,
|
||||||
|
end_epoch INT(10) UNSIGNED,
|
||||||
|
length_in_sec INT(10),
|
||||||
|
status VARCHAR(6),
|
||||||
|
phone_code VARCHAR(10),
|
||||||
|
phone_number VARCHAR(18),
|
||||||
|
user VARCHAR(20),
|
||||||
|
comments VARCHAR(255),
|
||||||
|
processed ENUM('Y','N'),
|
||||||
|
user_group VARCHAR(20),
|
||||||
|
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
|
||||||
|
alt_dial VARCHAR(6) default 'NONE',
|
||||||
|
caller_code VARCHAR(30) NOT NULL,
|
||||||
|
index (lead_id),
|
||||||
|
index (call_date)
|
||||||
|
);
|
||||||
|
|
||||||
|
|
||||||
ALTER TABLE vicidial_campaign_server_stats ENGINE=MEMORY;
|
ALTER TABLE vicidial_campaign_server_stats ENGINE=MEMORY;
|
||||||
|
|
||||||
@@ -2557,6 +2586,7 @@ CREATE INDEX phone_number on vicidial_xfer_log (phone_number);
|
|||||||
CREATE INDEX phone_number on vicidial_closer_log (phone_number);
|
CREATE INDEX phone_number on vicidial_closer_log (phone_number);
|
||||||
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
|
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
|
||||||
CREATE INDEX comment_a on live_inbound_log (comment_a);
|
CREATE INDEX comment_a on live_inbound_log (comment_a);
|
||||||
|
CREATE UNIQUE INDEX vicidial_campaign_statuses_key on vicidial_campaign_statuses(status, campaign_id);
|
||||||
|
|
||||||
CREATE TABLE call_log_archive LIKE call_log;
|
CREATE TABLE call_log_archive LIKE call_log;
|
||||||
|
|
||||||
@@ -2581,7 +2611,9 @@ CREATE TABLE vicidial_outbound_ivr_log_archive LIKE vicidial_outbound_ivr_log;
|
|||||||
CREATE TABLE vicidial_log_extended_archive LIKE vicidial_log_extended;
|
CREATE TABLE vicidial_log_extended_archive LIKE vicidial_log_extended;
|
||||||
CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
|
CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
|
||||||
|
|
||||||
UPDATE system_settings SET db_schema_version='1291',db_schema_update_date=NOW();
|
CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer;
|
||||||
|
|
||||||
|
UPDATE system_settings SET db_schema_version='1292',db_schema_update_date=NOW();
|
||||||
|
|
||||||
GRANT RELOAD ON *.* TO cron@'%';
|
GRANT RELOAD ON *.* TO cron@'%';
|
||||||
GRANT RELOAD ON *.* TO cron@localhost;
|
GRANT RELOAD ON *.* TO cron@localhost;
|
||||||
|
|||||||
@@ -937,3 +937,42 @@ CREATE TABLE vicidial_log_extended_archive LIKE vicidial_log_extended;
|
|||||||
CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
|
CREATE UNIQUE INDEX vlea on vicidial_log_extended_archive (uniqueid,call_date,lead_id);
|
||||||
|
|
||||||
UPDATE system_settings SET db_schema_version='1291',db_schema_update_date=NOW() where db_schema_version < 1291;
|
UPDATE system_settings SET db_schema_version='1291',db_schema_update_date=NOW() where db_schema_version < 1291;
|
||||||
|
|
||||||
|
CREATE UNIQUE INDEX vicidial_campaign_statuses_key on vicidial_campaign_statuses(status, campaign_id);
|
||||||
|
|
||||||
|
ALTER TABLE system_settings ADD noanswer_log ENUM('Y','N') default 'N';
|
||||||
|
ALTER TABLE system_settings ADD alt_log_server_ip VARCHAR(50) default '';
|
||||||
|
ALTER TABLE system_settings ADD alt_log_dbname VARCHAR(50) default '';
|
||||||
|
ALTER TABLE system_settings ADD alt_log_login VARCHAR(50) default '';
|
||||||
|
ALTER TABLE system_settings ADD alt_log_pass VARCHAR(50) default '';
|
||||||
|
ALTER TABLE system_settings ADD tables_use_alt_log_db VARCHAR(2000) default '';
|
||||||
|
|
||||||
|
CREATE TABLE vicidial_log_noanswer (
|
||||||
|
uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
|
||||||
|
lead_id INT(9) UNSIGNED NOT NULL,
|
||||||
|
list_id BIGINT(14) UNSIGNED,
|
||||||
|
campaign_id VARCHAR(8),
|
||||||
|
call_date DATETIME,
|
||||||
|
start_epoch INT(10) UNSIGNED,
|
||||||
|
end_epoch INT(10) UNSIGNED,
|
||||||
|
length_in_sec INT(10),
|
||||||
|
status VARCHAR(6),
|
||||||
|
phone_code VARCHAR(10),
|
||||||
|
phone_number VARCHAR(18),
|
||||||
|
user VARCHAR(20),
|
||||||
|
comments VARCHAR(255),
|
||||||
|
processed ENUM('Y','N'),
|
||||||
|
user_group VARCHAR(20),
|
||||||
|
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
|
||||||
|
alt_dial VARCHAR(6) default 'NONE',
|
||||||
|
caller_code VARCHAR(30) NOT NULL,
|
||||||
|
index (lead_id),
|
||||||
|
index (call_date)
|
||||||
|
);
|
||||||
|
|
||||||
|
CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer;
|
||||||
|
|
||||||
|
ALTER TABLE vicidial_log_extended ADD noanswer_processed ENUM('N','Y','U') default 'N';
|
||||||
|
|
||||||
|
UPDATE system_settings SET db_schema_version='1292',db_schema_update_date=NOW() where db_schema_version < 1292;
|
||||||
|
|
||||||
|
|||||||
@@ -687,6 +687,12 @@ This option is only used for agents that are logged in with phones that have the
|
|||||||
Please wait for the whole page to load before submitting the form||
|
Please wait for the whole page to load before submitting the form||
|
||||||
In-Group Calldate||
|
In-Group Calldate||
|
||||||
This is the last date and time that a call was directed to this inbound group||
|
This is the last date and time that a call was directed to this inbound group||
|
||||||
|
No-Answer Log||
|
||||||
|
This option will log the auto-dial calls that are not answered to a separate table. Default is N||
|
||||||
|
Alt-Log DB Server||
|
||||||
|
This is the alternate log database server. This is optional, and allows some logs to be written to a separate database. Default is empty||
|
||||||
|
Alt-Log Tables||
|
||||||
|
These are the tables that are available for logging on the alternate log database server. Default is blank||
|
||||||
|
|
||||||
|
|
||||||
lead_report_export.php
|
lead_report_export.php
|
||||||
|
|||||||
@@ -0,0 +1,776 @@
|
|||||||
|
<?php
|
||||||
|
# AST_team_performance_detail.php
|
||||||
|
#
|
||||||
|
# This User-Group based report runs some very intensive SQL queries, so it is
|
||||||
|
# not recommended to run this on long time periods. This report depends on the
|
||||||
|
# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
|
||||||
|
# flags being set on those statuses.
|
||||||
|
#
|
||||||
|
# Copyright (C) 2011 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
||||||
|
#
|
||||||
|
# CHANGES
|
||||||
|
#
|
||||||
|
# 110802-2041 - First build
|
||||||
|
# 110804-0049 - Added First Call Resolution
|
||||||
|
#
|
||||||
|
|
||||||
|
require("dbconnect.php");
|
||||||
|
require("functions.php");
|
||||||
|
|
||||||
|
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||||
|
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||||
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||||
|
if (isset($_GET["query_date_D"])) {$query_date_D=$_GET["query_date_D"];}
|
||||||
|
elseif (isset($_POST["query_date_D"])) {$query_date_D=$_POST["query_date_D"];}
|
||||||
|
if (isset($_GET["end_date_D"])) {$end_date_D=$_GET["end_date_D"];}
|
||||||
|
elseif (isset($_POST["end_date_D"])) {$end_date_D=$_POST["end_date_D"];}
|
||||||
|
if (isset($_GET["query_date_T"])) {$query_date_T=$_GET["query_date_T"];}
|
||||||
|
elseif (isset($_POST["query_date_T"])) {$query_date_T=$_POST["query_date_T"];}
|
||||||
|
if (isset($_GET["end_date_T"])) {$end_date_T=$_GET["end_date_T"];}
|
||||||
|
elseif (isset($_POST["end_date_T"])) {$end_date_T=$_POST["end_date_T"];}
|
||||||
|
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||||
|
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||||
|
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
|
||||||
|
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
|
||||||
|
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
|
||||||
|
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
|
||||||
|
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
||||||
|
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
||||||
|
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||||
|
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||||
|
|
||||||
|
|
||||||
|
$report_name = 'Team Performance Detail';
|
||||||
|
$db_source = 'M';
|
||||||
|
|
||||||
|
#############################################
|
||||||
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
||||||
|
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
if ($DB) {$HTML_text.="$stmt\n";}
|
||||||
|
if ($archive_tbl) {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
|
||||||
|
$qm_conf_ct = mysql_num_rows($rslt);
|
||||||
|
if ($qm_conf_ct > 0)
|
||||||
|
{
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$non_latin = $row[0];
|
||||||
|
$outbound_autodial_active = $row[1];
|
||||||
|
$slave_db_server = $row[2];
|
||||||
|
$reports_use_slave_db = $row[3];
|
||||||
|
}
|
||||||
|
##### END SETTINGS LOOKUP #####
|
||||||
|
###########################################
|
||||||
|
|
||||||
|
######################################
|
||||||
|
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
|
||||||
|
{
|
||||||
|
mysql_close($link);
|
||||||
|
$use_slave_server=1;
|
||||||
|
$db_source = 'S';
|
||||||
|
require("dbconnect.php");
|
||||||
|
$HTML_text.="<!-- Using slave server $slave_db_server $db_source -->\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||||
|
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||||
|
|
||||||
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
|
||||||
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
||||||
|
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$auth=$row[0];
|
||||||
|
|
||||||
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
|
||||||
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$reports_only_user=$row[0];
|
||||||
|
|
||||||
|
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||||
|
{
|
||||||
|
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||||
|
Header("HTTP/1.0 401 Unauthorized");
|
||||||
|
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
|
||||||
|
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
|
||||||
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$LOGuser_group = $row[0];
|
||||||
|
|
||||||
|
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
|
||||||
|
if ($DB) {$HTML_text.="|$stmt|\n";}
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$LOGallowed_campaigns = $row[0];
|
||||||
|
$LOGallowed_reports = $row[1];
|
||||||
|
|
||||||
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
{
|
||||||
|
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||||
|
Header("HTTP/1.0 401 Unauthorized");
|
||||||
|
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
|
||||||
|
$LOGallowed_campaignsSQL='';
|
||||||
|
$whereLOGallowed_campaignsSQL='';
|
||||||
|
if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
|
||||||
|
{
|
||||||
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
||||||
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
||||||
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||||
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||||
|
}
|
||||||
|
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
|
||||||
|
######################################
|
||||||
|
|
||||||
|
$MT[0]='';
|
||||||
|
$NOW_DATE = date("Y-m-d");
|
||||||
|
$NOW_TIME = date("Y-m-d H:i:s");
|
||||||
|
$STARTtime = date("U");
|
||||||
|
if (!isset($group)) {$group = '';}
|
||||||
|
if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
|
||||||
|
if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
|
||||||
|
if (!isset($query_date_T)) {$query_date_T="00:00:00";}
|
||||||
|
if (!isset($end_date_T)) {$end_date_T="23:59:59";}
|
||||||
|
|
||||||
|
|
||||||
|
$i=0;
|
||||||
|
$group_string='|';
|
||||||
|
$group_ct = count($group);
|
||||||
|
while($i < $group_ct)
|
||||||
|
{
|
||||||
|
$group_string .= "$group[$i]|";
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
if ($DB) {$HTML_text.="$stmt\n";}
|
||||||
|
$campaigns_to_print = mysql_num_rows($rslt);
|
||||||
|
$i=0;
|
||||||
|
while ($i < $campaigns_to_print)
|
||||||
|
{
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$groups[$i] =$row[0];
|
||||||
|
if (ereg("-ALL",$group_string) )
|
||||||
|
{$group[$i] = $groups[$i];}
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
#######################################
|
||||||
|
for ($i=0; $i<count($user_group); $i++)
|
||||||
|
{
|
||||||
|
if (eregi("--ALL--", $user_group[$i])) {$all_user_groups=1; $user_group="";}
|
||||||
|
}
|
||||||
|
|
||||||
|
$stmt="select user_group from vicidial_user_groups order by user_group;";
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
if ($DB) {$HTML_text.="$stmt\n";}
|
||||||
|
$user_groups_to_print = mysql_num_rows($rslt);
|
||||||
|
$i=0;
|
||||||
|
while ($i < $user_groups_to_print)
|
||||||
|
{
|
||||||
|
$row=mysql_fetch_row($rslt);
|
||||||
|
$user_groups[$i] =$row[0];
|
||||||
|
if ($all_user_groups) {$user_group[$i]=$row[0];}
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
$i=0;
|
||||||
|
$group_string='|';
|
||||||
|
$group_ct = count($group);
|
||||||
|
while($i < $group_ct)
|
||||||
|
{
|
||||||
|
if ( (preg_match("/ $group[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
|
||||||
|
{
|
||||||
|
$group_string .= "$group[$i]|";
|
||||||
|
$group_SQL .= "'$group[$i]',";
|
||||||
|
$groupQS .= "&group[]=$group[$i]";
|
||||||
|
}
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
|
||||||
|
{$group_SQL = "";}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_SQL = eregi_replace(",$",'',$group_SQL);
|
||||||
|
$group_SQL_str=$group_SQL;
|
||||||
|
$group_SQL = "and campaign_id IN($group_SQL)";
|
||||||
|
}
|
||||||
|
|
||||||
|
$i=0;
|
||||||
|
$user_group_string='|';
|
||||||
|
$user_group_ct = count($user_group);
|
||||||
|
while($i < $user_group_ct)
|
||||||
|
{
|
||||||
|
$user_group_string .= "$user_group[$i]|";
|
||||||
|
$user_group_SQL .= "'$user_group[$i]',";
|
||||||
|
$user_groupQS .= "&user_group[]=$user_group[$i]";
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
|
||||||
|
{$user_group_SQL = "";}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
|
||||||
|
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
|
||||||
|
}
|
||||||
|
######################################
|
||||||
|
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
|
||||||
|
|
||||||
|
|
||||||
|
###########################
|
||||||
|
|
||||||
|
$HTML_head.="<HTML>\n";
|
||||||
|
$HTML_head.="<HEAD>\n";
|
||||||
|
$HTML_head.="<STYLE type=\"text/css\">\n";
|
||||||
|
$HTML_head.="<!--\n";
|
||||||
|
$HTML_head.=" .green {color: white; background-color: green}\n";
|
||||||
|
$HTML_head.=" .red {color: white; background-color: red}\n";
|
||||||
|
$HTML_head.=" .blue {color: white; background-color: blue}\n";
|
||||||
|
$HTML_head.=" .purple {color: white; background-color: purple}\n";
|
||||||
|
$HTML_head.="-->\n";
|
||||||
|
$HTML_head.=" </STYLE>\n";
|
||||||
|
|
||||||
|
$query_date="$query_date_D $query_date_T";
|
||||||
|
$end_date="$end_date_D $end_date_T";
|
||||||
|
|
||||||
|
$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
||||||
|
$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
||||||
|
|
||||||
|
$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||||
|
$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
|
||||||
|
|
||||||
|
$HTML_text.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
||||||
|
|
||||||
|
$HTML_text.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
||||||
|
$HTML_text.="<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
|
||||||
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
||||||
|
$HTML_text.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
|
||||||
|
$HTML_text.="Date Range:<BR>\n";
|
||||||
|
|
||||||
|
$HTML_text.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
|
||||||
|
$HTML_text.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
|
||||||
|
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
|
||||||
|
|
||||||
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
||||||
|
$HTML_text.="var o_cal = new tcal ({\n";
|
||||||
|
$HTML_text.=" // form name\n";
|
||||||
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
||||||
|
$HTML_text.=" // input name\n";
|
||||||
|
$HTML_text.=" 'controlname': 'query_date_D'\n";
|
||||||
|
$HTML_text.="});\n";
|
||||||
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
||||||
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
||||||
|
$HTML_text.="</script>\n";
|
||||||
|
|
||||||
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
|
||||||
|
|
||||||
|
$HTML_text.="<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
|
||||||
|
|
||||||
|
$HTML_text.="<script language=\"JavaScript\">\n";
|
||||||
|
$HTML_text.="var o_cal = new tcal ({\n";
|
||||||
|
$HTML_text.=" // form name\n";
|
||||||
|
$HTML_text.=" 'formname': 'vicidial_report',\n";
|
||||||
|
$HTML_text.=" // input name\n";
|
||||||
|
$HTML_text.=" 'controlname': 'end_date_D'\n";
|
||||||
|
$HTML_text.="});\n";
|
||||||
|
$HTML_text.="o_cal.a_tpl.yearscroll = false;\n";
|
||||||
|
$HTML_text.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
||||||
|
$HTML_text.="</script>\n";
|
||||||
|
|
||||||
|
$HTML_text.=" <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
|
||||||
|
|
||||||
|
$HTML_text.="</TD><TD VALIGN=TOP> Campaigns:<BR>";
|
||||||
|
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
||||||
|
if (eregi("--ALL--",$group_string))
|
||||||
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
|
||||||
|
else
|
||||||
|
{$HTML_text.="<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
|
||||||
|
$o=0;
|
||||||
|
while ($campaigns_to_print > $o)
|
||||||
|
{
|
||||||
|
if (eregi("$groups[$o]\|",$group_string))
|
||||||
|
{$HTML_text.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||||
|
else
|
||||||
|
{$HTML_text.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||||
|
$o++;
|
||||||
|
}
|
||||||
|
$HTML_text.="</SELECT>\n";
|
||||||
|
|
||||||
|
$HTML_text.="</TD><TD VALIGN=TOP>Teams/User Groups:<BR>";
|
||||||
|
$HTML_text.="<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
||||||
|
|
||||||
|
if (eregi("--ALL--",$user_group_string))
|
||||||
|
{$HTML_text.="<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
|
||||||
|
else
|
||||||
|
{$HTML_text.="<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
|
||||||
|
$o=0;
|
||||||
|
while ($user_groups_to_print > $o)
|
||||||
|
{
|
||||||
|
if (eregi("\|$user_groups[$o]\|",$user_group_string))
|
||||||
|
{$HTML_text.="<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||||
|
else
|
||||||
|
{$HTML_text.="<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||||
|
$o++;
|
||||||
|
}
|
||||||
|
$HTML_text.="</SELECT>\n";
|
||||||
|
$HTML_text.="</TD><TD VALIGN=TOP>\n";
|
||||||
|
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||||
|
$HTML_text.="</TD><TD VALIGN=TOP> ";
|
||||||
|
|
||||||
|
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
||||||
|
$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS&file_download=1&SUBMIT=$SUBMIT\">DOWNLOAD</a> |";
|
||||||
|
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||||
|
$HTML_text.="</FONT>\n";
|
||||||
|
$HTML_text.="</TD></TR></TABLE>";
|
||||||
|
$HTML_text.="</FORM>\n\n";
|
||||||
|
|
||||||
|
if ($SUBMIT=="SUBMIT")
|
||||||
|
{
|
||||||
|
# Sale counts per rep
|
||||||
|
$stmt="select max(event_time), vicidial_agent_log.user, vicidial_agent_log.lead_id, vicidial_list.status as current_status from vicidial_agent_log, vicidial_list where event_time>='$query_date' and event_time<='$end_date' $group_SQL and vicidial_agent_log.status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and vicidial_agent_log.lead_id=vicidial_list.lead_id group by vicidial_agent_log.user, vicidial_agent_log.lead_id";
|
||||||
|
if ($DB) {$HTML_text.="$stmt\n";}
|
||||||
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
while ($row=mysql_fetch_array($rslt))
|
||||||
|
{
|
||||||
|
$lead_id=$row["lead_id"];
|
||||||
|
$user=$row["user"];
|
||||||
|
$current_status=$row["current_status"];
|
||||||
|
if (eregi("QCCANC", $current_status))
|
||||||
|
{
|
||||||
|
$cancel_array[$row["user"]]++;
|
||||||
|
}
|
||||||
|
else if (eregi("QCFAIL", $current_status))
|
||||||
|
{
|
||||||
|
$incomplete_array[$row["user"]]++;
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$sale_array[$row["user"]]++;
|
||||||
|
|
||||||
|
# Get actual talk time for all calls made by the user for this particular lead. If cancelled and incomplete sales are to have their times
|
||||||
|
# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of
|
||||||
|
# sale it is.
|
||||||
|
$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from vicidial_agent_log where user='$user' and lead_id='$lead_id' $group_SQL";
|
||||||
|
if ($DB) {$HTML_text.="$sale_time_stmt\n";}
|
||||||
|
$sale_time_rslt=mysql_query($sale_time_stmt, $link);
|
||||||
|
$sale_time_row=mysql_fetch_row($sale_time_rslt);
|
||||||
|
$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
$HTML_text.="<PRE><FONT SIZE=2>";
|
||||||
|
$total_average_sale_time=0;
|
||||||
|
$total_average_contact_time=0;
|
||||||
|
$total_talk_time=0;
|
||||||
|
$total_system_time=0;
|
||||||
|
$total_calls=0;
|
||||||
|
$total_leads=0;
|
||||||
|
$total_contacts=0;
|
||||||
|
$total_sales=0;
|
||||||
|
$total_inc_sales=0;
|
||||||
|
$total_cnc_sales=0;
|
||||||
|
$total_callbacks=0;
|
||||||
|
$total_stcall=0;
|
||||||
|
|
||||||
|
for($i=0; $i<$user_group_ct; $i++)
|
||||||
|
{
|
||||||
|
$group_average_sale_time=0;
|
||||||
|
$group_average_contact_time=0;
|
||||||
|
$group_talk_time=0;
|
||||||
|
$group_system_time=0;
|
||||||
|
$group_calls=0;
|
||||||
|
$group_leads=0;
|
||||||
|
$group_contacts=0;
|
||||||
|
$group_sales=0;
|
||||||
|
$group_inc_sales=0;
|
||||||
|
$group_cnc_sales=0;
|
||||||
|
$group_callbacks=0;
|
||||||
|
$group_stcall=0;
|
||||||
|
$name_stmt="select group_name from vicidial_user_groups where user_group='$user_group[$i]'";
|
||||||
|
$name_rslt=mysql_query($name_stmt, $link);
|
||||||
|
$name_row=mysql_fetch_row($name_rslt);
|
||||||
|
$group_name=$name_row[0];
|
||||||
|
|
||||||
|
$HTML_text.="--- <B>TEAM: $user_group[$i] - $group_name</B>\n";
|
||||||
|
$CSV_text.="\"\",\"TEAM: $user_group[$i] - $group_name\"\n";
|
||||||
|
|
||||||
|
#### USER COUNTS
|
||||||
|
$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, vicidial_agent_log where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=vicidial_agent_log.user and vicidial_agent_log.user_group='$user_group[$i]' and vicidial_agent_log.event_time>='$query_date' and vicidial_agent_log.event_time<='$end_date' and vicidial_agent_log.campaign_id in ($group_SQL_str) order by full_name, user";
|
||||||
|
if ($DB) {$HTML_text.="$user_stmt\n";}
|
||||||
|
$user_rslt=mysql_query($user_stmt, $link);
|
||||||
|
if (mysql_num_rows($user_rslt)>0)
|
||||||
|
{
|
||||||
|
$j=0;
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.="| Agent Name | Agent ID | Calls | Leads | Contacts | Contact Ratio | System Time | Talk Time | Sales | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$CSV_text.="\"\",\"Agent Name\",\"Agent ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
|
||||||
|
while ($user_row=mysql_fetch_array($user_rslt))
|
||||||
|
{
|
||||||
|
$j++;
|
||||||
|
$contacts=0;
|
||||||
|
$callbacks=0;
|
||||||
|
$stcall=0;
|
||||||
|
$calls=0;
|
||||||
|
$leads=0;
|
||||||
|
$system_time=0;
|
||||||
|
$talk_time=0;
|
||||||
|
# For each user
|
||||||
|
$user=$user_row["user"];
|
||||||
|
$sale_array[$user]+=0; # For agents with no sales logged
|
||||||
|
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
|
||||||
|
$cancel_array[$user]+=0; # For agents with no QCCANC logged
|
||||||
|
|
||||||
|
# Leads
|
||||||
|
$lead_stmt="select count(distinct lead_id) from vicidial_agent_log where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
||||||
|
if ($DB) {$HTML_text.="$lead_stmt\n";}
|
||||||
|
$lead_rslt=mysql_query($lead_stmt, $link);
|
||||||
|
$lead_row=mysql_fetch_row($lead_rslt);
|
||||||
|
$leads=$lead_row[0];
|
||||||
|
|
||||||
|
# Callbacks
|
||||||
|
$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
||||||
|
if ($DB) {$HTML_text.="$callback_stmt\n";}
|
||||||
|
$callback_rslt=mysql_query($callback_stmt, $link);
|
||||||
|
$callback_row=mysql_fetch_row($callback_rslt);
|
||||||
|
$callbacks=$callback_row[0];
|
||||||
|
|
||||||
|
$stat_stmt="select val.status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
|
||||||
|
if ($DB) {$HTML_text.="$stat_stmt\n";}
|
||||||
|
$stat_rslt=mysql_query($stat_stmt, $link);
|
||||||
|
while ($stat_row=mysql_fetch_row($stat_rslt))
|
||||||
|
{
|
||||||
|
if ($stat_row[1]=="Y")
|
||||||
|
{
|
||||||
|
$contacts+=$stat_row[7];
|
||||||
|
$contact_talk_time+=($stat_row[2]-$stat_row[6]);
|
||||||
|
|
||||||
|
$group_contact_talk_time+=($stat_row[2]-$stat_row[6]);
|
||||||
|
}
|
||||||
|
# if ($stat_row[2]=="Y") {$callbacks+=$stat_row[8];}
|
||||||
|
$calls+=$stat_row[7];
|
||||||
|
$talk_time+=($stat_row[2]-$stat_row[6]);
|
||||||
|
$system_time+=($stat_row[2]+$stat_row[4]+$stat_row[5]);
|
||||||
|
}
|
||||||
|
$user_talk_time = sec_convert($talk_time,'H');
|
||||||
|
$group_talk_time+=$talk_time;
|
||||||
|
$user_system_time = sec_convert($system_time,'H');
|
||||||
|
$talk_hours=$talk_time/3600;
|
||||||
|
$group_system_time+=$system_time;
|
||||||
|
|
||||||
|
if ($sale_array[$user]>0) {$average_sale_time=sec_convert(round($sales_talk_time_array[$user]/$sale_array[$user]), 'H');} else {$average_sale_time="00:00";}
|
||||||
|
$group_sales_talk_time+=$sales_talk_time_array[$user];
|
||||||
|
if ($contacts>0) {$average_contact_time=sec_convert(round($contact_talk_time/$contacts), 'H');} else {$average_contact_time="00:00";}
|
||||||
|
|
||||||
|
$HTML_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
||||||
|
$HTML_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
||||||
|
$HTML_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
||||||
|
if ($leads>0)
|
||||||
|
{
|
||||||
|
$contact_ratio=sprintf("%.2f", (100*$contacts/$leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$contact_ratio="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
||||||
|
$HTML_text.=" | ".sprintf("%11s", $user_system_time);
|
||||||
|
$HTML_text.=" | ".sprintf("%9s", $user_talk_time);
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
||||||
|
if ($leads>0)
|
||||||
|
{
|
||||||
|
$sales_ratio=sprintf("%.2f", (100*$sale_array[$user]/$leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$sales_ratio="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
||||||
|
if ($contacts>0)
|
||||||
|
{
|
||||||
|
$sale_contact_ratio=sprintf("%.2f", (100*$sale_array[$user]/$contacts));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$sale_contact_ratio=0;
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
||||||
|
if ($talk_hours>0)
|
||||||
|
{
|
||||||
|
$sales_per_hour=sprintf("%.2f", ($sale_array[$user]/$talk_hours));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$sales_per_hour="0.00";
|
||||||
|
}
|
||||||
|
if ( ($calls>0) and ($leads>0) )
|
||||||
|
{
|
||||||
|
$stcall=sprintf("%.2f", ($calls/$leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$stcall="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%14s", $sales_per_hour);
|
||||||
|
$HTML_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
||||||
|
$HTML_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
||||||
|
$HTML_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
||||||
|
$HTML_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
||||||
|
$HTML_text.=" | ".sprintf("%17s", $average_sale_time);
|
||||||
|
$HTML_text.=" | ".sprintf("%20s", $average_contact_time)." |\n";
|
||||||
|
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
##### GROUP TOTALS #############
|
||||||
|
if ($group_sales>0)
|
||||||
|
{
|
||||||
|
$group_average_sale_time=sec_convert(round($group_sales_talk_time/$group_sales), 'H');
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_average_sale_time="00:00:00";
|
||||||
|
}
|
||||||
|
if ($group_contacts>0)
|
||||||
|
{
|
||||||
|
$group_average_contact_time=sec_convert(round($group_contact_talk_time/$group_contacts), 'H');
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_average_contact_time="00:00:00";
|
||||||
|
}
|
||||||
|
$group_talk_hours=$group_talk_time/3600;
|
||||||
|
|
||||||
|
$GROUP_text.="| ".sprintf("%40s", "$group_name");
|
||||||
|
$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
|
||||||
|
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.="| ".sprintf("%40s", "");
|
||||||
|
$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||||
|
|
||||||
|
$TOTAL_text=" | ".sprintf("%5s", $group_calls);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%8s", $group_contacts);
|
||||||
|
if ($group_leads>0)
|
||||||
|
{
|
||||||
|
$group_contact_ratio=sprintf("%.2f", (100*$group_contacts/$group_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_contact_ratio="0.00";
|
||||||
|
}
|
||||||
|
$TOTAL_text.=" | ".sprintf("%12s", $group_contact_ratio)."%";
|
||||||
|
$TOTAL_text.=" | ".sprintf("%11s", sec_convert($group_system_time,'H'));
|
||||||
|
$TOTAL_text.=" | ".sprintf("%9s", sec_convert($group_talk_time,'H'));
|
||||||
|
$TOTAL_text.=" | ".sprintf("%5s", $group_sales);
|
||||||
|
if ($group_leads>0)
|
||||||
|
{
|
||||||
|
$group_sales_ratio=sprintf("%.2f", (100*$group_sales/$group_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_sales_ratio="0.00";
|
||||||
|
}
|
||||||
|
$TOTAL_text.=" | ".sprintf("%19s", $group_sales_ratio)."%";
|
||||||
|
if ($group_contacts>0)
|
||||||
|
{
|
||||||
|
$group_sale_contact_ratio=sprintf("%.2f", (100*$group_sales/$group_contacts));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_sale_contact_ratio=0;
|
||||||
|
}
|
||||||
|
$TOTAL_text.=" | ".sprintf("%22s", $group_sale_contact_ratio)."%";
|
||||||
|
if ($group_talk_hours>0)
|
||||||
|
{
|
||||||
|
$group_sales_per_hour=sprintf("%.2f", ($group_sales/$group_talk_hours));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_sales_per_hour="0.00";
|
||||||
|
}
|
||||||
|
if ( ($group_calls>0) and ($group_leads>0) )
|
||||||
|
{
|
||||||
|
$group_stcall=sprintf("%.2f", ($group_calls/$group_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_stcall="0.00";
|
||||||
|
}
|
||||||
|
$TOTAL_text.=" | ".sprintf("%14s", $group_sales_per_hour);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%16s", $group_inc_sales);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%15s", $group_cnc_sales);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); # first call resolution
|
||||||
|
$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
|
||||||
|
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |\n";
|
||||||
|
|
||||||
|
$HTML_text.=$TOTAL_text;
|
||||||
|
$GROUP_text.=$TOTAL_text;
|
||||||
|
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.="\n\n";
|
||||||
|
|
||||||
|
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
|
||||||
|
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
|
||||||
|
$CSV_text.="\n\n";
|
||||||
|
|
||||||
|
$total_calls+=$group_calls;
|
||||||
|
$total_leads+=$group_leads;
|
||||||
|
$total_contacts+=$group_contacts;
|
||||||
|
$total_system_time+=$group_system_time;
|
||||||
|
$total_talk_time+=$group_talk_time;
|
||||||
|
$total_sales+=$group_sales;
|
||||||
|
$total_inc_sales+=$group_inc_sales;
|
||||||
|
$total_cnc_sales+=$group_cnc_sales;
|
||||||
|
$total_callbacks+=$group_callbacks;
|
||||||
|
$total_stcall+=$group_stcall; # first call resolution
|
||||||
|
$total_sales_talk_time+=$group_sales_talk_time;
|
||||||
|
$total_contact_talk_time+=$group_contact_talk_time;
|
||||||
|
|
||||||
|
#flush();
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$HTML_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\n\n";
|
||||||
|
$CSV_text.="\"\",\"**** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\"\n\n";
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
$HTML_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.="| Team Name | Team ID | Calls | Leads | Contacts | Contact Ratio | System Time | Talk Time | Sales | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.=$GROUP_text;
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
|
||||||
|
if ($total_sales>0)
|
||||||
|
{
|
||||||
|
$total_average_sale_time=sec_convert(round($total_sales_talk_time/$total_sales), 'H');
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_average_sale_time="00:00:00";
|
||||||
|
}
|
||||||
|
if ($total_contacts>0)
|
||||||
|
{
|
||||||
|
$total_average_contact_time=sec_convert(round($total_contact_talk_time/$total_contacts), 'H');
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_average_contact_time="00:00:00";
|
||||||
|
}
|
||||||
|
$total_talk_hours=$total_talk_time/3600;
|
||||||
|
|
||||||
|
$HTML_text.="| ".sprintf("%40s", "");
|
||||||
|
$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $total_calls);
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $total_leads);
|
||||||
|
$HTML_text.=" | ".sprintf("%8s", $total_contacts);
|
||||||
|
if ($total_leads>0)
|
||||||
|
{
|
||||||
|
$total_contact_ratio=sprintf("%.2f", (100*$total_contacts/$total_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_contact_ratio="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
||||||
|
$HTML_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
||||||
|
$HTML_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
||||||
|
$HTML_text.=" | ".sprintf("%5s", $total_sales);
|
||||||
|
if ($total_leads>0)
|
||||||
|
{
|
||||||
|
$total_sales_ratio=sprintf("%.2f", (100*$total_sales/$total_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_sales_ratio="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
||||||
|
if ($total_contacts>0)
|
||||||
|
{
|
||||||
|
$total_sale_contact_ratio=sprintf("%.2f", (100*$total_sales/$total_contacts));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_sale_contact_ratio=0;
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
||||||
|
if ($total_talk_hours>0)
|
||||||
|
{
|
||||||
|
$total_sales_per_hour=sprintf("%.2f", ($total_sales/$total_talk_hours));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_sales_per_hour="0.00";
|
||||||
|
}
|
||||||
|
if ( ($total_calls>0) and ($total_leads>0) )
|
||||||
|
{
|
||||||
|
$total_stcall=sprintf("%.2f", ($total_calls/$total_leads));
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$total_stcall="0.00";
|
||||||
|
}
|
||||||
|
$HTML_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
||||||
|
$HTML_text.=" | ".sprintf("%16s", $total_inc_sales);
|
||||||
|
$HTML_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
||||||
|
$HTML_text.=" | ".sprintf("%9s", $total_callbacks);
|
||||||
|
$HTML_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
||||||
|
$HTML_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
||||||
|
$HTML_text.=" | ".sprintf("%20s", $total_average_contact_time)." |\n";
|
||||||
|
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+-------------+-----------+-------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||||
|
$HTML_text.="</FONT></PRE>";
|
||||||
|
$HTML_text.="</BODY>\n";
|
||||||
|
$HTML_text.="</HTML>\n";
|
||||||
|
|
||||||
|
$CSV_text.="\"\",\"CALL CENTER TOTAL\"\n";
|
||||||
|
$CSV_text.="\"\",\"Team Name\",\"Team ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
|
||||||
|
$CSV_text.=$GROUP_CSV_text;
|
||||||
|
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($file_download>0)
|
||||||
|
{
|
||||||
|
$FILE_TIME = date("Ymd-His");
|
||||||
|
$CSVfilename = "AST_team_performance_detail_$US$FILE_TIME.csv";
|
||||||
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
||||||
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
||||||
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
||||||
|
|
||||||
|
// We'll be outputting a TXT file
|
||||||
|
header('Content-type: application/octet-stream');
|
||||||
|
// It will be called LIST_101_20090209-121212.txt
|
||||||
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
||||||
|
header('Expires: 0');
|
||||||
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
||||||
|
header('Pragma: public');
|
||||||
|
ob_clean();
|
||||||
|
flush();
|
||||||
|
|
||||||
|
echo "$CSV_text";
|
||||||
|
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
header("Content-type: text/html; charset=utf-8");
|
||||||
|
|
||||||
|
echo $HTML_head;
|
||||||
|
$short_header=1;
|
||||||
|
require("admin_header.php");
|
||||||
|
echo $HTML_text;
|
||||||
|
flush();
|
||||||
|
}
|
||||||
|
?>
|
||||||
@@ -98,9 +98,11 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
|||||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||||
$QUERY_STRING = getenv("QUERY_STRING");
|
$QUERY_STRING = getenv("QUERY_STRING");
|
||||||
|
|
||||||
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report, Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List';
|
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report, Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List';
|
||||||
|
|
||||||
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report , Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Custom Reports Links, CallCard Search';
|
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary , Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Export Calls Report , Export Leads Report , Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Single Agent Daily , User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report , Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Custom Reports Links, CallCard Search';
|
||||||
|
|
||||||
|
$Vtables = 'NONE,vicidial_log_noanswer';
|
||||||
|
|
||||||
######################################################################################################
|
######################################################################################################
|
||||||
######################################################################################################
|
######################################################################################################
|
||||||
@@ -1597,6 +1599,18 @@ if (isset($_GET["on_hook_cid"])) {$on_hook_cid=$_GET["on_hook_cid"];}
|
|||||||
elseif (isset($_POST["on_hook_cid"])) {$on_hook_cid=$_POST["on_hook_cid"];}
|
elseif (isset($_POST["on_hook_cid"])) {$on_hook_cid=$_POST["on_hook_cid"];}
|
||||||
if (isset($_GET["form_end"])) {$form_end=$_GET["form_end"];}
|
if (isset($_GET["form_end"])) {$form_end=$_GET["form_end"];}
|
||||||
elseif (isset($_POST["form_end"])) {$form_end=$_POST["form_end"];}
|
elseif (isset($_POST["form_end"])) {$form_end=$_POST["form_end"];}
|
||||||
|
if (isset($_GET["noanswer_log"])) {$noanswer_log=$_GET["noanswer_log"];}
|
||||||
|
elseif (isset($_POST["noanswer_log"])) {$noanswer_log=$_POST["noanswer_log"];}
|
||||||
|
if (isset($_GET["alt_log_server_ip"])) {$alt_log_server_ip=$_GET["alt_log_server_ip"];}
|
||||||
|
elseif (isset($_POST["alt_log_server_ip"])) {$alt_log_server_ip=$_POST["alt_log_server_ip"];}
|
||||||
|
if (isset($_GET["alt_log_dbname"])) {$alt_log_dbname=$_GET["alt_log_dbname"];}
|
||||||
|
elseif (isset($_POST["alt_log_dbname"])) {$alt_log_dbname=$_POST["alt_log_dbname"];}
|
||||||
|
if (isset($_GET["alt_log_login"])) {$alt_log_login=$_GET["alt_log_login"];}
|
||||||
|
elseif (isset($_POST["alt_log_login"])) {$alt_log_login=$_POST["alt_log_login"];}
|
||||||
|
if (isset($_GET["alt_log_pass"])) {$alt_log_pass=$_GET["alt_log_pass"];}
|
||||||
|
elseif (isset($_POST["alt_log_pass"])) {$alt_log_pass=$_POST["alt_log_pass"];}
|
||||||
|
if (isset($_GET["tables_use_alt_log_db"])) {$tables_use_alt_log_db=$_GET["tables_use_alt_log_db"];}
|
||||||
|
elseif (isset($_POST["tables_use_alt_log_db"])) {$tables_use_alt_log_db=$_POST["tables_use_alt_log_db"];}
|
||||||
|
|
||||||
|
|
||||||
if (isset($script_id)) {$script_id= strtoupper($script_id);}
|
if (isset($script_id)) {$script_id= strtoupper($script_id);}
|
||||||
@@ -1940,6 +1954,7 @@ if ($non_latin < 1)
|
|||||||
$auto_pause_precall = ereg_replace("[^NY]","",$auto_pause_precall);
|
$auto_pause_precall = ereg_replace("[^NY]","",$auto_pause_precall);
|
||||||
$auto_resume_precall = ereg_replace("[^NY]","",$auto_resume_precall);
|
$auto_resume_precall = ereg_replace("[^NY]","",$auto_resume_precall);
|
||||||
$webphone_auto_answer = ereg_replace("[^NY]","",$webphone_auto_answer);
|
$webphone_auto_answer = ereg_replace("[^NY]","",$webphone_auto_answer);
|
||||||
|
$noanswer_log = ereg_replace("[^NY]","",$noanswer_log);
|
||||||
|
|
||||||
$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
|
$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
|
||||||
$active = ereg_replace("[^0-9NY]","",$active);
|
$active = ereg_replace("[^0-9NY]","",$active);
|
||||||
@@ -2253,6 +2268,10 @@ if ($non_latin < 1)
|
|||||||
$queuemetrics_phone_environment = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$queuemetrics_phone_environment);
|
$queuemetrics_phone_environment = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$queuemetrics_phone_environment);
|
||||||
$active_twin_server_ip = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$active_twin_server_ip);
|
$active_twin_server_ip = ereg_replace("[^-\|\/\._0-9a-zA-Z]","",$active_twin_server_ip);
|
||||||
$safe_harbor_audio = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$safe_harbor_audio);
|
$safe_harbor_audio = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$safe_harbor_audio);
|
||||||
|
$alt_log_server_ip = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_server_ip);
|
||||||
|
$alt_log_dbname = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_dbname);
|
||||||
|
$alt_log_login = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_login);
|
||||||
|
$alt_log_pass = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$alt_log_pass);
|
||||||
|
|
||||||
### ALPHA-NUMERIC and underscore and dash and comma
|
### ALPHA-NUMERIC and underscore and dash and comma
|
||||||
$logins_list = ereg_replace("[^-\,\_0-9a-zA-Z]","",$logins_list);
|
$logins_list = ereg_replace("[^-\,\_0-9a-zA-Z]","",$logins_list);
|
||||||
@@ -2809,12 +2828,14 @@ else
|
|||||||
# 110730-2249 - Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns
|
# 110730-2249 - Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns
|
||||||
# 110731-0245 - Added na_call_url options to campaigns and in-groups
|
# 110731-0245 - Added na_call_url options to campaigns and in-groups
|
||||||
# 110801-0833 - Added on_hook_cid option for in-groups
|
# 110801-0833 - Added on_hook_cid option for in-groups
|
||||||
|
# 110802-2053 - Added links to Team Performance Detail Report
|
||||||
|
# 110809-1547 - Added no-answer log and alt-log server system settings
|
||||||
#
|
#
|
||||||
|
|
||||||
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
|
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
|
||||||
|
|
||||||
$admin_version = '2.4-327a';
|
$admin_version = '2.4-329a';
|
||||||
$build = '110801-0833';
|
$build = '110809-1547';
|
||||||
|
|
||||||
$STARTtime = date("U");
|
$STARTtime = date("U");
|
||||||
$SQLdate = date("Y-m-d H:i:s");
|
$SQLdate = date("Y-m-d H:i:s");
|
||||||
@@ -7641,6 +7662,21 @@ if ($ADD==99999)
|
|||||||
<BR>
|
<BR>
|
||||||
<B>Reload Dialplan On Servers -</B> This option allows you to force a reload of the dialplan on all Asterisk servers in the cluster. If you made changes in the Custom Dialplan Entry above you should set this to 1 and submit to have those changes go into effect on the servers.
|
<B>Reload Dialplan On Servers -</B> This option allows you to force a reload of the dialplan on all Asterisk servers in the cluster. If you made changes in the Custom Dialplan Entry above you should set this to 1 and submit to have those changes go into effect on the servers.
|
||||||
|
|
||||||
|
<BR>
|
||||||
|
<A NAME="settings-noanswer_log">
|
||||||
|
<BR>
|
||||||
|
<B>No-Answer Log -</B> This option will log the auto-dial calls that are not answered to a separate table. Default is N.
|
||||||
|
|
||||||
|
<BR>
|
||||||
|
<A NAME="settings-alt_log_server_ip">
|
||||||
|
<BR>
|
||||||
|
<B>Alt-Log DB Server -</B> This is the alternate log database server. This is optional, and allows some logs to be written to a separate database. Default is empty.
|
||||||
|
|
||||||
|
<BR>
|
||||||
|
<A NAME="settings-tables_use_alt_log_db">
|
||||||
|
<BR>
|
||||||
|
<B>Alt-Log Tables -</B> These are the tables that are available for logging on the alternate log database server. Default is blank.
|
||||||
|
|
||||||
<BR>
|
<BR>
|
||||||
<A NAME="settings-qc_features_active">
|
<A NAME="settings-qc_features_active">
|
||||||
<BR>
|
<BR>
|
||||||
@@ -16111,7 +16147,17 @@ if ($ADD==411111111111111)
|
|||||||
}
|
}
|
||||||
$reports_use_slave_db = preg_replace("/,$/","",$new_field_value);
|
$reports_use_slave_db = preg_replace("/,$/","",$new_field_value);
|
||||||
|
|
||||||
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysql_real_escape_string($webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db',webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt';";
|
$m=0;
|
||||||
|
$altlog_count = count($tables_use_alt_log_db);
|
||||||
|
$altlog_array = $tables_use_alt_log_db;
|
||||||
|
while ($m < $altlog_count)
|
||||||
|
{
|
||||||
|
$new_altlog_value .= "$altlog_array[$m],";
|
||||||
|
$m++;
|
||||||
|
}
|
||||||
|
$tables_use_alt_log_db = preg_replace("/,$/","",$new_altlog_value);
|
||||||
|
|
||||||
|
$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysql_real_escape_string($webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db',webphone_systemkey='$webphone_systemkey',first_login_trigger='$first_login_trigger',default_phone_registration_password='$default_phone_registration_password',default_phone_login_password='$default_phone_login_password',default_server_password='$default_server_password',admin_modify_refresh='$admin_modify_refresh',nocache_admin='$nocache_admin',generate_cross_server_exten='$generate_cross_server_exten',queuemetrics_addmember_enabled='$queuemetrics_addmember_enabled',queuemetrics_dispo_pause='$queuemetrics_dispo_pause',label_hide_field_logs='$label_hide_field_logs',queuemetrics_pe_phone_append='$queuemetrics_pe_phone_append',test_campaign_calls='$test_campaign_calls',agents_calls_reset='$agents_calls_reset',default_voicemail_timezone='$default_voicemail_timezone',default_local_gmt='$default_local_gmt',noanswer_log='$noanswer_log',alt_log_server_ip='$alt_log_server_ip',alt_log_dbname='$alt_log_dbname',alt_log_login='$alt_log_login',alt_log_pass='$alt_log_pass',tables_use_alt_log_db='$tables_use_alt_log_db';";
|
||||||
$rslt=mysql_query($stmt, $link);
|
$rslt=mysql_query($stmt, $link);
|
||||||
|
|
||||||
if ($reload_dialplan_on_servers > 0)
|
if ($reload_dialplan_on_servers > 0)
|
||||||
@@ -27115,7 +27161,7 @@ if ($ADD==311111111111111)
|
|||||||
echo "<TABLE><TR><TD>\n";
|
echo "<TABLE><TR><TD>\n";
|
||||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
||||||
|
|
||||||
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt from system_settings;";
|
$stmt="SELECT version,install_date,use_non_latin,webroot_writable,enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_url,queuemetrics_log_id,queuemetrics_eq_prepend,vicidial_agent_disable,allow_sipsak_messages,admin_home_url,enable_agc_xfer_log,db_schema_version,auto_user_add_value,timeclock_end_of_day,timeclock_last_reset_date,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,vdc_agent_api_active,qc_last_pull_time,enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url,qc_features_active,outbound_autodial_active,outbound_calls_per_second,enable_tts_integration,agentonly_callback_campaign_lock,sounds_central_control_active,sounds_web_server,sounds_web_directory,active_voicemail_server,auto_dial_limit,user_territories_active,allow_custom_dialplan,db_schema_update_date,enable_second_webform,default_webphone,default_external_server_ip,webphone_url,enable_agc_dispo_log,custom_dialplan_entry,queuemetrics_loginout,callcard_enabled,queuemetrics_callstatus,default_codecs,admin_web_directory,label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments,custom_fields_enabled,slave_db_server,reports_use_slave_db,webphone_systemkey,first_login_trigger,default_phone_registration_password,default_phone_login_password,default_server_password,admin_modify_refresh,nocache_admin,generate_cross_server_exten,queuemetrics_addmember_enabled,queuemetrics_dispo_pause,label_hide_field_logs,queuemetrics_pe_phone_append,test_campaign_calls,agents_calls_reset,default_voicemail_timezone,default_local_gmt,noanswer_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db from system_settings;";
|
||||||
$rslt=mysql_query($stmt, $link);
|
$rslt=mysql_query($stmt, $link);
|
||||||
$row=mysql_fetch_row($rslt);
|
$row=mysql_fetch_row($rslt);
|
||||||
$version = $row[0];
|
$version = $row[0];
|
||||||
@@ -27211,6 +27257,12 @@ if ($ADD==311111111111111)
|
|||||||
$agents_calls_reset = $row[90];
|
$agents_calls_reset = $row[90];
|
||||||
$default_voicemail_timezone = $row[91];
|
$default_voicemail_timezone = $row[91];
|
||||||
$default_local_gmt = $row[92];
|
$default_local_gmt = $row[92];
|
||||||
|
$noanswer_log = $row[93];
|
||||||
|
$alt_log_server_ip = $row[94];
|
||||||
|
$alt_log_dbname = $row[95];
|
||||||
|
$alt_log_login = $row[96];
|
||||||
|
$alt_log_pass = $row[97];
|
||||||
|
$tables_use_alt_log_db = $row[98];
|
||||||
|
|
||||||
echo "<br>MODIFY VICIDIAL SYSTEM SETTINGS<form action=$PHP_SELF method=POST>\n";
|
echo "<br>MODIFY VICIDIAL SYSTEM SETTINGS<form action=$PHP_SELF method=POST>\n";
|
||||||
echo "<input type=hidden name=ADD value=411111111111111>\n";
|
echo "<input type=hidden name=ADD value=411111111111111>\n";
|
||||||
@@ -27464,6 +27516,26 @@ if ($ADD==311111111111111)
|
|||||||
echo "<tr bgcolor=#CCFFFF><td align=right>Webphone URL: </td><td align=left><input type=text name=webphone_url size=50 maxlength=255 value=\"$webphone_url\">$NWB#settings-webphone_url$NWE</td></tr>\n";
|
echo "<tr bgcolor=#CCFFFF><td align=right>Webphone URL: </td><td align=left><input type=text name=webphone_url size=50 maxlength=255 value=\"$webphone_url\">$NWB#settings-webphone_url$NWE</td></tr>\n";
|
||||||
echo "<tr bgcolor=#CCFFFF><td align=right>Webphone System Key: </td><td align=left><input type=text name=webphone_systemkey size=50 maxlength=100 value=\"$webphone_systemkey\">$NWB#settings-webphone_systemkey$NWE</td></tr>\n";
|
echo "<tr bgcolor=#CCFFFF><td align=right>Webphone System Key: </td><td align=left><input type=text name=webphone_systemkey size=50 maxlength=100 value=\"$webphone_systemkey\">$NWB#settings-webphone_systemkey$NWE</td></tr>\n";
|
||||||
|
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>No-Answer Log: </td><td align=left><select size=1 name=noanswer_log><option>Y</option><option>N</option><option selected>$noanswer_log</option></select>$NWB#settings-noanswer_log$NWE</td></tr>\n";
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Server: </td><td align=left><input type=text name=alt_log_server_ip size=18 maxlength=50 value=\"$alt_log_server_ip\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Name: </td><td align=left><input type=text name=alt_log_dbname size=18 maxlength=50 value=\"$alt_log_dbname\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Login: </td><td align=left><input type=text name=alt_log_login size=18 maxlength=50 value=\"$alt_log_login\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log DB Password: </td><td align=left><input type=text name=alt_log_pass size=18 maxlength=50 value=\"$alt_log_pass\">$NWB#settings-alt_log_server_ip$NWE</td></tr>\n";
|
||||||
|
echo "<tr bgcolor=#B6D3FC><td align=right>Alt-Log Tables: </td><td align=left><select MULTIPLE size=4 name=tables_use_alt_log_db[]>\n";
|
||||||
|
$Vtables_ARY = explode(',',$Vtables);
|
||||||
|
$Vtables_ct = count($Vtables_ARY);
|
||||||
|
$b=0;
|
||||||
|
while ($b < $Vtables_ct)
|
||||||
|
{
|
||||||
|
$field_selected='';
|
||||||
|
trim($Vtables_ARY[$b]);
|
||||||
|
if (preg_match("/$Vtables_ARY[$b]/",$tables_use_alt_log_db))
|
||||||
|
{$field_selected = 'SELECTED';}
|
||||||
|
echo "<option value=\"$Vtables_ARY[$b]\" $field_selected>$Vtables_ARY[$b]</option>\n";
|
||||||
|
$b++;
|
||||||
|
}
|
||||||
|
echo "</select>$NWB#settings-tables_use_alt_log_db$NWE</td></tr>\n";
|
||||||
|
|
||||||
echo "<tr bgcolor=#99FFCC><td align=right>Enable QueueMetrics Logging: </td><td align=left><select size=1 name=enable_queuemetrics_logging><option>1</option><option>0</option><option selected>$enable_queuemetrics_logging</option></select>$NWB#settings-enable_queuemetrics_logging$NWE</td></tr>\n";
|
echo "<tr bgcolor=#99FFCC><td align=right>Enable QueueMetrics Logging: </td><td align=left><select size=1 name=enable_queuemetrics_logging><option>1</option><option>0</option><option selected>$enable_queuemetrics_logging</option></select>$NWB#settings-enable_queuemetrics_logging$NWE</td></tr>\n";
|
||||||
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Server IP: </td><td align=left><input type=text name=queuemetrics_server_ip size=18 maxlength=15 value=\"$queuemetrics_server_ip\">$NWB#settings-queuemetrics_server_ip$NWE</td></tr>\n";
|
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Server IP: </td><td align=left><input type=text name=queuemetrics_server_ip size=18 maxlength=15 value=\"$queuemetrics_server_ip\">$NWB#settings-queuemetrics_server_ip$NWE</td></tr>\n";
|
||||||
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics DB Name: </td><td align=left><input type=text name=queuemetrics_dbname size=18 maxlength=50 value=\"$queuemetrics_dbname\">$NWB#settings-queuemetrics_dbname$NWE</td></tr>\n";
|
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics DB Name: </td><td align=left><input type=text name=queuemetrics_dbname size=18 maxlength=50 value=\"$queuemetrics_dbname\">$NWB#settings-queuemetrics_dbname$NWE</td></tr>\n";
|
||||||
@@ -29844,6 +29916,8 @@ if ($ADD==999999)
|
|||||||
{echo "<LI><a href=\"AST_agent_status_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Status Detail</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_agent_status_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Status Detail</a></FONT>\n";}
|
||||||
if ( (preg_match("/Agent Performance Detail/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/Agent Performance Detail/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
{echo "<LI><a href=\"AST_agent_performance_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Performance Detail</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_agent_performance_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Agent Performance Detail</a></FONT>\n";}
|
||||||
|
if ( (preg_match("/Team Performance Detail/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
{echo "<LI><a href=\"AST_team_performance_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Team Performance Detail</a></FONT>\n";}
|
||||||
if ( (preg_match("/Single Agent Daily/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/Single Agent Daily/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
{echo "<LI><a href=\"AST_agent_days_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Single Agent Daily</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_agent_days_detail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Single Agent Daily</a></FONT>\n";}
|
||||||
if ( (preg_match("/User Stats/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/User Stats/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
|||||||
Reference in New Issue
Block a user