updated LANG_www code and other small fixes relating to that
git-svn-id: svn://192.168.202.10@585 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -33,6 +33,7 @@
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# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60619-1201 - Added variable filters to close security holes for login form
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# 61128-2255 - Added update for manual dial vicidial_live_agents
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# 70319-1542 - Added agent disabled display function
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#
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require("dbconnect.php");
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@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
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if (!isset($ACTION)) {$ACTION="refresh";}
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if (!isset($client)) {$client="agc";}
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$version = '0.0.10';
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$build = '61128-2255';
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$version = '0.0.11';
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$build = '70319-1542';
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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if ($client == 'vdc')
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{
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$Acount=0;
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$AexternalDEAD=0;
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### see if the agent has a record in the vicidial_live_agents table
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$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$Acount=$row[0];
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# ### find out if external table shows agent should be disabled
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# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
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# if ($DB) {echo "|$stmt|\n";}
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# $rslt=mysql_query($stmt, $link);
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# $row=mysql_fetch_row($rslt);
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# $AexternalDEAD=$row[0];
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if ($auto_dial_level > 0)
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{
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### update the vicidial_live_agents every second with a new random number so it is shown to be alive
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@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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}
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if ($Acount < 1) {$Astatus='DEAD_VLA';}
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if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
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echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
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}
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@@ -1,6 +1,6 @@
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<?
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#
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# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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if ( file_exists("/etc/astguiclient.conf") )
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{
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@@ -36,7 +36,7 @@ $WeBServeRRooT = '/usr/local/apache2/htdocs';
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}
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$link=mysql_connect("$VARDB_server", "$VARDB_user", "$VARDB_pass");
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mysql_select_db("$VARDB_database");
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mysql_select_db("$VARDB_database",$link);
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$local_DEF = 'Local/';
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$conf_silent_prefix = '7';
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@@ -44,5 +44,6 @@ $local_AMP = '@';
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$ext_context = 'demo';
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$recording_exten = '8309';
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$WeBRooTWritablE = '1';
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$non_latin = '0'; # set to 1 for UTF rules
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?>
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@@ -1,7 +1,7 @@
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<?
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# manager_send.php
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#
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# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
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# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
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@@ -12,7 +12,7 @@
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# - $user
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# - $pass
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# optional variables:
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# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
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# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
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# - $queryCID - ('CN012345678901234567',...)
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# - $format - ('text','debug')
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# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
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@@ -35,7 +35,7 @@
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# - $stage - ('UP','DOWN')
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#
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# changes
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# CHANGELOG:
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# 50401-1002 - First build of script, Hangup function only
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# 50404-1045 - Redirect basic function enabled
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# 50406-1522 - Monitor basic function enabled
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@@ -64,6 +64,10 @@
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# 61004-1526 - Added parsing of volume control command and lookup or number
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61201-1115 - Added user to MonitorConf for recording_log
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# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70226-1251 - Added Mute/UnMute to conference volume control
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# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
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# 70322-1636 - Added sipsak display ability
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#
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require("dbconnect.php");
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@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
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elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
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if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
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elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
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if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
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elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
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if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
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elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
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if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
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elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
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if (!isset($format)) {$format="alert";}
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if (!isset($ext_priority)) {$ext_priority="1";}
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$version = '2.0.27';
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$build = '61130-1617';
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$version = '2.0.29';
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$build = '70320-1502';
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
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}
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}
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if ($ACTION=="OriginateVDRelogin")
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{
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if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
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{
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$CIDdate = date("ymdHis");
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$DS='-';
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$SIPSAK_prefix = 'LIN-';
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print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
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passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
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$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
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}
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$ACTION="Originate";
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}
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if ($ACTION=="Originate")
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{
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if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
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@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
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else
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{
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if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
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if (eregi("CLOSER",$campaign))
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if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
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{
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$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
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if ($ACTION=="RedirectXtraCX")
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{
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$DBout='';
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$row=''; $rowx='';
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$channel_liveX=1;
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$channel_liveY=1;
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@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
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echo "ext_context $ext_context must be set\n";
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echo "ext_priority $ext_priority must be set\n";
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echo "\nRedirect Action not sent\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename))
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{
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if ($WeBRooTWritablE > 0)
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{
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$fp = fopen ("./vicidial_debug.txt", "a");
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fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
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fclose($fp);
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}
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}
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}
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else
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{
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@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
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{
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$channel_liveX=0;
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echo "Channel $channel is not live on $call_server_ip, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $call_server_ip";}
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}
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}
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$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
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@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
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{
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$channel_liveY=0;
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echo "Channel $channel is not live on $server_ip, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $server_ip";}
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}
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}
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if ( ($channel_liveX==1) && ($channel_liveY==1) )
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@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
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{
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$channel_liveY=0;
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echo "No Local agent to send call to, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
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}
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else
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{
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@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
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$rslt=mysql_query($stmt, $link);
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echo "RedirectXtraCX command sent for Channel $channel on $call_server_ip and \nHungup $extrachannel on $server_ip\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel on $call_server_ip, Hungup $extrachannel on $server_ip";}
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}
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}
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else
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@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
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{$ACTION="Redirect"; $server_ip = $call_server_ip;}
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if ($channel_liveY==1)
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{$ACTION="Redirect"; $channel=$extrachannel;}
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel on $server_ip";}
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}
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if (ereg("SECOND|FIRST|DEBUG",$filename))
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{
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if ($WeBRooTWritablE > 0)
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{
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$fp = fopen ("./vicidial_debug.txt", "a");
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fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
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fclose($fp);
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}
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}
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}
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}
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@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
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echo "ext_context $ext_context must be set\n";
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echo "ext_priority $ext_priority must be set\n";
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echo "\nRedirect Action not sent\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename))
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{
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if ($WeBRooTWritablE > 0)
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{
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$fp = fopen ("./vicidial_debug.txt", "a");
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fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
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fclose($fp);
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}
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}
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}
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else
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{
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@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
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{
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$channel_liveX=0;
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echo "Cannot find empty conference on $server_ip, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Cannot find empty conference on $server_ip";}
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}
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}
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@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0]==0)
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if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
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{
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$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
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{
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$channel_liveX=0;
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echo "Channel $channel is not live on $call_server_ip, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $call_server_ip";}
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}
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}
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$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0]==0)
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if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
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{
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$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
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{
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$channel_liveY=0;
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echo "Channel $channel is not live on $server_ip, Redirect command not inserted\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $server_ip";}
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}
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}
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if ( ($channel_liveX==1) && ($channel_liveY==1) )
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@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
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$rslt=mysql_query($stmt, $link);
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echo "RedirectXtra command sent for Channel $channel and \nExtraChannel $extrachannel\n to $exten on $server_ip\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten on $server_ip";}
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}
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else
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{
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@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
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$rslt=mysql_query($stmt, $link);
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echo "RedirectXtra command sent for Channel $channel on $call_server_ip and \nExtraChannel $extrachannel\n to $exten on $server_ip\n";
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if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
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}
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}
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else
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@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
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{$ACTION="Redirect"; $channel=$extrachannel;}
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}
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if (ereg("SECOND|FIRST|DEBUG",$filename))
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{
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if ($WeBRooTWritablE > 0)
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{
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$fp = fopen ("./vicidial_debug.txt", "a");
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fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
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fclose($fp);
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}
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}
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}
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}
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}
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@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
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else
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{
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$participant_number='XXYYXXYYXXYYXX';
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if (eregi('UP',$stage)) {$vol_prefix='4';}
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if (eregi('DOWN',$stage)) {$vol_prefix='3';}
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else {$vol_prefix='4';}
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if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
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if (eregi('MUTING',$stage)) {$vol_prefix='1';}
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$local_DEF = 'Local/';
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$local_AMP = '@';
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$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
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|
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@@ -1,7 +1,7 @@
|
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<?
|
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# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a LOGOUT record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### CALLBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id is not valid\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id information has been updated\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PauseCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status is not valid\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pause Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context Deve ser definido\n";
|
||||
echo "ext_priority $ext_priority Deve ser definido\n";
|
||||
echo "\nRedirect Action não enviado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel não está ativoligado$call_server_ip, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está ativoligado$call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel não está ativoligado$server_ip, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está ativoligado$server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX comando enviado para Canal $channelligado$call_server_ip and \nHungup $extrachannelligado$server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channelligado$call_server_ip, Hungup $extrachannelligado$server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channelligado$server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context Deve ser definido\n";
|
||||
echo "ext_priority $ext_priority Deve ser definido\n";
|
||||
echo "\nRedirect Action não enviado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Não foi possível achar uma conferência vazialigado$server_ip, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Não foi possível achar uma conferência vazialigado$server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel não está ativoligado$call_server_ip, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está ativoligado$call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel não está ativoligado$server_ip, Redirect comando não inserido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está ativoligado$server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando enviado para Canal $channel and \nExtraCanal $extrachannel\n to $extenligado$server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $extenligado$server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando enviado para Canal $channelligado$call_server_ip and \nExtraCanal $extrachannel\n to $extenligado$server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSARALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSARALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a SAIR record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','SAIR','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','SAIR','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSAR',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### CHAMADABACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' foi modificado para ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id não é válido\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id a informação foi atualizada\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSAR',$stage)) {$QMstatus='PAUSARALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PausaCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status não é válido\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INICIAR QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSARREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pausa Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context muß eingestellt werden\n";
|
||||
echo "ext_priority $ext_priority muß eingestellt werden\n";
|
||||
echo "\nRedirect Action nicht gesendet\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Kanal $channel ist nicht Live an $call_server_ip, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel ist nicht Live an $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Kanal $channel ist nicht Live an $server_ip, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel ist nicht Live an $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX Befehl gesendet an Kanal $channel an $call_server_ip and \nHungup $extrachannel an $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel an $call_server_ip, Hungup $extrachannel an $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel an $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context muß eingestellt werden\n";
|
||||
echo "ext_priority $ext_priority muß eingestellt werden\n";
|
||||
echo "\nRedirect Action nicht gesendet\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Kann keine leere Konferenz finden an $server_ip, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Kann keine leere Konferenz finden an $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Kanal $channel ist nicht Live an $call_server_ip, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel ist nicht Live an $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Kanal $channel ist nicht Live an $server_ip, Redirect Befehl nicht eingesetzt\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel ist nicht Live an $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra Befehl gesendet an Kanal $channel and \nExtraKanal $extrachannel\n to $exten an $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten an $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra Befehl gesendet an Kanal $channel an $call_server_ip and \nExtraKanal $extrachannel\n to $exten an $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a LOGOUT record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### ANRUFBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' wurde geändert zu ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id ist unzulässig\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id Informationen sind aktualisiert worden\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PauseCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status ist unzulässig\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pause Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Κατάσταση: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context πρέπει να τεθεί\n";
|
||||
echo "ext_priority $ext_priority πρέπει να τεθεί\n";
|
||||
echo "\nRedirect Action μην σταλμένος\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Κανάλι $channel δεν είναι ενεργό στο $call_server_ip, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel δεν είναι ενεργό στο $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Κανάλι $channel δεν είναι ενεργό στο $server_ip, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel δεν είναι ενεργό στο $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX εντολή που στέλνεται για Κανάλι $channel στο $call_server_ip and \nHungup $extrachannel στο $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel στο $call_server_ip, Hungup $extrachannel στο $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel στο $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context πρέπει να τεθεί\n";
|
||||
echo "ext_priority $ext_priority πρέπει να τεθεί\n";
|
||||
echo "\nRedirect Action μην σταλμένος\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Δεν υπάρχει κενή διάσκεψη στο $server_ip, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Δεν υπάρχει κενή διάσκεψη στο $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Κανάλι $channel δεν είναι ενεργό στο $call_server_ip, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel δεν είναι ενεργό στο $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Κανάλι $channel δεν είναι ενεργό στο $server_ip, Redirect εντολή που δεν έγινε εισαγωγή\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel δεν είναι ενεργό στο $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra εντολή που στέλνεται για Κανάλι $channel and \nExtraΚανάλι $extrachannel\n to $exten στο $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten στο $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra εντολή που στέλνεται για Κανάλι $channel στο $call_server_ip and \nExtraΚανάλι $extrachannel\n to $exten στο $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### ΕΝΑΡΞΗ QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='ΠΑΥΣΗALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='ΠΑΥΣΗALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a ΑΠΟΣΥΝΔΕΣΗ record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','ΑΠΟΣΥΝΔΕΣΗ','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','ΑΠΟΣΥΝΔΕΣΗ','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### ΕΝΑΡΞΗ QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='ΠΑΥΣΗ',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### ΚΛΗΣΗBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### ΕΝΑΡΞΗ QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLΚΑΤΑΣΤΑΣΗ',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' έχει αλλαχτεί ' . $dispo_choice . " Κατάσταση\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id δεν ισχύει\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id οι πληροφορίες έχουν ενημερωθεί\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### ΕΝΑΡΞΗ QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('ΠΑΥΣΗ',$stage)) {$QMstatus='ΠΑΥΣΗALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'ΠαύσηCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status δεν ισχύει\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### ΕΝΑΡΞΗ QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='ΠΑΥΣΗREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Παύση Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context must be set\n";
|
||||
echo "ext_priority $ext_priority must be set\n";
|
||||
echo "\nRedirect Action not sent\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Channel $channel is not live on $call_server_ip, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Channel $channel is not live on $server_ip, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX command sent for Channel $channel on $call_server_ip and \nHungup $extrachannel on $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel on $call_server_ip, Hungup $extrachannel on $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel on $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context must be set\n";
|
||||
echo "ext_priority $ext_priority must be set\n";
|
||||
echo "\nRedirect Action not sent\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Cannot find empty conference on $server_ip, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Cannot find empty conference on $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Channel $channel is not live on $call_server_ip, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Channel $channel is not live on $server_ip, Redirect command not inserted\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel is not live on $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra command sent for Channel $channel and \nExtraChannel $extrachannel\n to $exten on $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten on $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra command sent for Channel $channel on $call_server_ip and \nExtraChannel $extrachannel\n to $exten on $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a LOGOUT record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### CALLBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id is not valid\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id information has been updated\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PauseCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status is not valid\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pause Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Estado: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context debe ser fijado\n";
|
||||
echo "ext_priority $ext_priority debe ser fijado\n";
|
||||
echo "\nRedirect Action no enviado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel no está activo en $call_server_ip, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel no está activo en $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel no está activo en $server_ip, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel no está activo en $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX comando enviado a Canal $channel en $call_server_ip and \nHungup $extrachannel en $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel en $call_server_ip, Hungup $extrachannel en $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel en $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context debe ser fijado\n";
|
||||
echo "ext_priority $ext_priority debe ser fijado\n";
|
||||
echo "\nRedirect Action no enviado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "No puede encontrar conferencia vacía en $server_ip, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No puede encontrar conferencia vacía en $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel no está activo en $call_server_ip, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel no está activo en $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel no está activo en $server_ip, Redirect comando no insertado\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel no está activo en $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando enviado a Canal $channel and \nExtraCanal $extrachannel\n to $exten en $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten en $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando enviado a Canal $channel en $call_server_ip and \nExtraCanal $extrachannel\n to $exten en $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### COMIENZO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a SALIR record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','SALIR','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','SALIR','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMIENZO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSA',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### LLAMADABACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### COMIENZO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLESTADO',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' se ha cambiado a ' . $dispo_choice . " Estado\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id No es válido\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id La información ha sido actualizada\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMIENZO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSA',$stage)) {$QMstatus='PAUSAALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PausaCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status No es válido\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMIENZO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSAREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pausa Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Statut: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context est obligatoire\n";
|
||||
echo "ext_priority $ext_priority est obligatoire\n";
|
||||
echo "\nRedirect Action pas envoyé\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel n'est pas en ligne sur $call_server_ip, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel n'est pas en ligne sur $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel n'est pas en ligne sur $server_ip, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel n'est pas en ligne sur $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX commande envoyée pour Canal $channel sur $call_server_ip and \nHungup $extrachannel sur $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel sur $call_server_ip, Hungup $extrachannel sur $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel sur $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context est obligatoire\n";
|
||||
echo "ext_priority $ext_priority est obligatoire\n";
|
||||
echo "\nRedirect Action pas envoyé\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Il n'y a pas de conférence disponible sur $server_ip, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Il n'y a pas de conférence disponible sur $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canal $channel n'est pas en ligne sur $call_server_ip, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel n'est pas en ligne sur $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canal $channel n'est pas en ligne sur $server_ip, Redirect commande non insérée\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel n'est pas en ligne sur $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra commande envoyée pour Canal $channel and \nExtraCanal $extrachannel\n to $exten sur $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten sur $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra commande envoyée pour Canal $channel sur $call_server_ip and \nExtraCanal $extrachannel\n to $exten sur $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### DEBUT QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a DÉCONNEXION record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','DÉCONNEXION','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','DÉCONNEXION','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### DEBUT QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### APPELBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### DEBUT QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUT',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' a été changé en ' . $dispo_choice . " Statut\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id est invalide\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id l'information a été mise à jour\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### DEBUT QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PauseCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status est invalide\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### DEBUT QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pause Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context deve essere regolato\n";
|
||||
echo "ext_priority $ext_priority deve essere regolato\n";
|
||||
echo "\nRedirect Action non trasmesso\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canale $channel non è attivo su $call_server_ip, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel non è attivo su $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canale $channel non è attivo su $server_ip, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel non è attivo su $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX comando inviato a Canale $channel su $call_server_ip and \nHungup $extrachannel su $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel su $call_server_ip, Hungup $extrachannel su $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel su $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context deve essere regolato\n";
|
||||
echo "ext_priority $ext_priority deve essere regolato\n";
|
||||
echo "\nRedirect Action non trasmesso\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Non puoi trovare conferenze vuote su $server_ip, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Non puoi trovare conferenze vuote su $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canale $channel non è attivo su $call_server_ip, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel non è attivo su $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canale $channel non è attivo su $server_ip, Redirect comando non inserito\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel non è attivo su $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando inviato a Canale $channel and \nExtraCanale $extrachannel\n to $exten su $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten su $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando inviato a Canale $channel su $call_server_ip and \nExtraCanale $extrachannel\n to $exten su $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### INIZIO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a LOGOUT record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INIZIO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSA',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### CHIAMATABACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### INIZIO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' è stato cambiato ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id non è valido\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id le informazioni sono state aggiornate\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INIZIO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSA',$stage)) {$QMstatus='PAUSAALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PausaCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status non è valido\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### INIZIO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSAREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pausa Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context musi być ustawiony\n";
|
||||
echo "ext_priority $ext_priority musi być ustawiony\n";
|
||||
echo "\nRedirect Action nie wysłano\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Kanał $channel nie jest aktywna na $call_server_ip, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel nie jest aktywna na $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Kanał $channel nie jest aktywna na $server_ip, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel nie jest aktywna na $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX komenda wysłana do Kanał $channel na $call_server_ip and \nHungup $extrachannel na $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel na $call_server_ip, Hungup $extrachannel na $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel na $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context musi być ustawiony\n";
|
||||
echo "ext_priority $ext_priority musi być ustawiony\n";
|
||||
echo "\nRedirect Action nie wysłano\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Nie mogę znaleźć wolnej konferencji na $server_ip, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Nie mogę znaleźć wolnej konferencji na $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Kanał $channel nie jest aktywna na $call_server_ip, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel nie jest aktywna na $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Kanał $channel nie jest aktywna na $server_ip, Redirect komenda nie wstawiona\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel nie jest aktywna na $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra komenda wysłana do Kanał $channel and \nExtraKanał $extrachannel\n to $exten na $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten na $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra komenda wysłana do Kanał $channel na $call_server_ip and \nExtraKanał $extrachannel\n to $exten na $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PRZERWAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PRZERWAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a WYLOGUJ record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','WYLOGUJ','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','WYLOGUJ','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PRZERWA',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### RozmowaBACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' zmieniono na ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id nie jest prawidłowy\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id informacje zostały zaktualizowane\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PRZERWA',$stage)) {$QMstatus='PRZERWAALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PrzerwaCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status nie jest prawidłowy\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PRZERWAREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Przerwa Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -33,6 +33,7 @@
|
||||
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60619-1201 - Added variable filters to close security holes for login form
|
||||
# 61128-2255 - Added update for manual dial vicidial_live_agents
|
||||
# 70319-1542 - Added agent disabled display function
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ if (!isset($format)) {$format="text";}
|
||||
if (!isset($ACTION)) {$ACTION="refresh";}
|
||||
if (!isset($client)) {$client="agc";}
|
||||
|
||||
$version = '0.0.10';
|
||||
$build = '61128-2255';
|
||||
$version = '0.0.11';
|
||||
$build = '70319-1542';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -144,6 +145,23 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
if ($client == 'vdc')
|
||||
{
|
||||
$Acount=0;
|
||||
$AexternalDEAD=0;
|
||||
|
||||
### see if the agent has a record in the vicidial_live_agents table
|
||||
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$Acount=$row[0];
|
||||
|
||||
# ### find out if external table shows agent should be disabled
|
||||
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
|
||||
# if ($DB) {echo "|$stmt|\n";}
|
||||
# $rslt=mysql_query($stmt, $link);
|
||||
# $row=mysql_fetch_row($rslt);
|
||||
# $AexternalDEAD=$row[0];
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
|
||||
@@ -186,6 +204,9 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
|
||||
}
|
||||
|
||||
if ($Acount < 1) {$Astatus='DEAD_VLA';}
|
||||
if ($AexternalDEAD > 0) {$Astatus='DEAD_EXTERNAL';}
|
||||
|
||||
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Status: ' . $Astatus . '|CampCalls: ' . $RingCalls . "|\n";
|
||||
|
||||
}
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# manager_send.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -12,7 +12,7 @@
|
||||
# - $user
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl')
|
||||
# - $ACTION - ('Originate','Redirect','Hangup','Command','Monitor','StopMonitor','SysCIDOriginate','RedirectName','RedirectNameVmail','MonitorConf','StopMonitorConf','RedirectXtra','RedirectXtraCX','RedirectVD','HangupConfDial','VolumeControl','OriginateVDRelogin')
|
||||
# - $queryCID - ('CN012345678901234567',...)
|
||||
# - $format - ('text','debug')
|
||||
# - $channel - ('Zap/41-1','SIP/test101-1jut','IAX2/iaxy@iaxy',...)
|
||||
@@ -35,7 +35,7 @@
|
||||
# - $stage - ('UP','DOWN')
|
||||
#
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50401-1002 - First build of script, Hangup function only
|
||||
# 50404-1045 - Redirect basic function enabled
|
||||
# 50406-1522 - Monitor basic function enabled
|
||||
@@ -64,6 +64,10 @@
|
||||
# 61004-1526 - Added parsing of volume control command and lookup or number
|
||||
# 61130-1617 - Added lead_id to MonitorConf for recording_log
|
||||
# 61201-1115 - Added user to MonitorConf for recording_log
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70226-1251 - Added Mute/UnMute to conference volume control
|
||||
# 70320-1502 - Added option to allow retry of leave-3way-call and debug logging
|
||||
# 70322-1636 - Added sipsak display ability
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -123,6 +127,16 @@ if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
|
||||
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
|
||||
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
|
||||
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
|
||||
if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
|
||||
elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
|
||||
if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
|
||||
elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
if (isset($_GET["allow_sipsak_messages"])) {$allow_sipsak_messages=$_GET["allow_sipsak_messages"];}
|
||||
elseif (isset($_POST["allow_sipsak_messages"])) {$allow_sipsak_messages=$_POST["allow_sipsak_messages"];}
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
|
||||
@@ -133,8 +147,8 @@ if (!isset($ACTION)) {$ACTION="Originate";}
|
||||
if (!isset($format)) {$format="alert";}
|
||||
if (!isset($ext_priority)) {$ext_priority="1";}
|
||||
|
||||
$version = '2.0.27';
|
||||
$build = '61130-1617';
|
||||
$version = '2.0.29';
|
||||
$build = '70320-1502';
|
||||
$StarTtime = date("U");
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -279,6 +293,21 @@ if ($ACTION=="OriginateNameVmail")
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="OriginateVDRelogin")
|
||||
{
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$CIDdate = date("ymdHis");
|
||||
$DS='-';
|
||||
$SIPSAK_prefix = 'LIN-';
|
||||
print "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
$queryCID = "$SIPSAK_prefix$campaign$DS$CIDdate";
|
||||
|
||||
}
|
||||
$ACTION="Originate";
|
||||
}
|
||||
|
||||
if ($ACTION=="Originate")
|
||||
{
|
||||
if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) )
|
||||
@@ -430,7 +459,7 @@ if ($ACTION=="RedirectVD")
|
||||
else
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$secondS',status='XFER' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -560,6 +589,7 @@ if ($ACTION=="RedirectNameVmail")
|
||||
|
||||
if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$DBout='';
|
||||
$row=''; $rowx='';
|
||||
$channel_liveX=1;
|
||||
$channel_liveY=1;
|
||||
@@ -575,6 +605,15 @@ if ($ACTION=="RedirectXtraCX")
|
||||
echo "ext_context $ext_context deve ser ajustado\n";
|
||||
echo "ext_priority $ext_priority deve ser ajustado\n";
|
||||
echo "\nRedirect Action não emitido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -594,6 +633,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canaleta $channel não está vivo em $call_server_ip, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está vivo em $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
@@ -610,6 +650,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canaleta $channel não está vivo em $server_ip, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está vivo em $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -622,6 +663,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "No Local agent to send call to, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "No Local agent to send call to";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -654,6 +696,7 @@ if ($ACTION=="RedirectXtraCX")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtraCX comando emitido para Canaleta $channel em $call_server_ip and \nHungup $extrachannel em $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel em $call_server_ip, Hungup $extrachannel em $server_ip";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -662,8 +705,19 @@ if ($ACTION=="RedirectXtraCX")
|
||||
{$ACTION="Redirect"; $server_ip = $call_server_ip;}
|
||||
if ($channel_liveY==1)
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Changed to Redirect: $channel em $server_ip";}
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDCXC|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
@@ -688,6 +742,15 @@ if ($ACTION=="RedirectXtra")
|
||||
echo "ext_context $ext_context deve ser ajustado\n";
|
||||
echo "ext_priority $ext_priority deve ser ajustado\n";
|
||||
echo "\nRedirect Action não emitido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$$channel|$extrachannel|$queryCID|$exten|$ext_context|ext_priority|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -708,6 +771,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Não pode encontrar a conferência vazia em $server_ip, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "Não pode encontrar a conferência vazia em $server_ip";}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -717,7 +781,7 @@ if ($ACTION=="RedirectXtra")
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$call_server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -727,13 +791,14 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveX=0;
|
||||
echo "Canaleta $channel não está vivo em $call_server_ip, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está vivo em $call_server_ip";}
|
||||
}
|
||||
}
|
||||
$stmt="SELECT count(*) FROM live_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0]==0)
|
||||
if ( ($row[0]==0) && (!ereg("SECOND",$filename)) )
|
||||
{
|
||||
$stmt="SELECT count(*) FROM live_sip_channels where server_ip = '$server_ip' and channel='$extrachannel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
@@ -743,6 +808,7 @@ if ($ACTION=="RedirectXtra")
|
||||
{
|
||||
$channel_liveY=0;
|
||||
echo "Canaleta $channel não está vivo em $server_ip, Redirect comando não introduzido\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel não está vivo em $server_ip";}
|
||||
}
|
||||
}
|
||||
if ( ($channel_liveX==1) && ($channel_liveY==1) )
|
||||
@@ -754,6 +820,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando emitido para Canaleta $channel and \nExtraCanaleta $extrachannel\n to $exten em $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel and $extrachannel to $exten em $server_ip";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -778,6 +845,7 @@ if ($ACTION=="RedirectXtra")
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "RedirectXtra comando emitido para Canaleta $channel em $call_server_ip and \nExtraCanaleta $extrachannel\n to $exten em $server_ip\n";
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename)) {$DBout .= "$channel/$call_server_ip and $extrachannel/$server_ip to $exten";}
|
||||
}
|
||||
}
|
||||
else
|
||||
@@ -788,6 +856,17 @@ if ($ACTION=="RedirectXtra")
|
||||
{$ACTION="Redirect"; $channel=$extrachannel;}
|
||||
|
||||
}
|
||||
|
||||
if (ereg("SECOND|FIRST|DEBUG",$filename))
|
||||
{
|
||||
if ($WeBRooTWritablE > 0)
|
||||
{
|
||||
$fp = fopen ("./vicidial_debug.txt", "a");
|
||||
fwrite ($fp, "$NOW_TIME|RDX|$filename|$user|$campaign|$DBout|\n");
|
||||
fclose($fp);
|
||||
}
|
||||
}
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -1018,8 +1097,10 @@ if ($ACTION=="VolumeControl")
|
||||
else
|
||||
{
|
||||
$participant_number='XXYYXXYYXXYYXX';
|
||||
if (eregi('UP',$stage)) {$vol_prefix='4';}
|
||||
if (eregi('DOWN',$stage)) {$vol_prefix='3';}
|
||||
else {$vol_prefix='4';}
|
||||
if (eregi('UNMUTE',$stage)) {$vol_prefix='2';}
|
||||
if (eregi('MUTING',$stage)) {$vol_prefix='1';}
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$volume_local_channel = "$local_DEF$participant_number$vol_prefix$exten$local_AMP$ext_context";
|
||||
|
||||
@@ -1,7 +1,7 @@
|
||||
<?
|
||||
# vdc_db_query.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
|
||||
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
|
||||
@@ -13,7 +13,7 @@
|
||||
# - $pass
|
||||
# optional variables:
|
||||
# - $format - ('text','debug')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
|
||||
# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit')
|
||||
# - $stage - ('start','finish','lookup','new')
|
||||
# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
|
||||
# - $conf_exten - ('8600011',...)
|
||||
@@ -70,7 +70,7 @@
|
||||
# - $omit_phone_code - ('Y','N')
|
||||
# - $no_delete_sessions - ('0','1')
|
||||
|
||||
# changes
|
||||
# CHANGELOG:
|
||||
# 50629-1044 - First build of script
|
||||
# 50630-1422 - Added manual dial action and MD channel lookup
|
||||
# 50701-1451 - Added dial log for start and end of vicidial calls
|
||||
@@ -101,7 +101,7 @@
|
||||
# - Added USERONLY Callback count output - CalLBacKCounT
|
||||
# 60414-1140 - Added Callback lead lookup for manual dialing
|
||||
# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
|
||||
# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60421-1419 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
|
||||
# 60609-1148 - Added ability to check for manual dial numbers in DNC
|
||||
# 60619-1117 - Added variable filters to close security holes for login form
|
||||
@@ -110,10 +110,28 @@
|
||||
# 60821-1647 - Added ability to not delete sessions at logout
|
||||
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
|
||||
# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70115-1733 - Added alt_dial functionality in auto-dial modes
|
||||
# 70118-1501 - Added user_group to vicidial_log,_agent_log,_closer_log,_callbacks
|
||||
# 70123-1357 - Fixed bug that would not update vicidial_closer_log status to dispo
|
||||
# 70202-1438 - Added pause code submit function
|
||||
# 70203-0930 - Added dialed_number to lead info output
|
||||
# 70203-1030 - Added dialed_label to lead info output
|
||||
# 70206-1126 - Added INBOUND status for inbound/closer calls in vicidial_live_agents
|
||||
# 70212-1253 - Fixed small issue with CXFER
|
||||
# 70213-1431 - Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions
|
||||
# 70214-1231 - Added queuemetrics_log_id field for server_id in queue_log
|
||||
# 70215-1210 - Added queuemetrics COMPLETEAGENT action
|
||||
# 70216-1051 - Fixed double call complete queuemetrics logging
|
||||
# 70222-1616 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
|
||||
# 70309-1034 - Allow amphersands and questions marks in comments to pass through
|
||||
# 70313-1052 - Allow pound signs(hash) in comments to pass through
|
||||
# 70319-1544 - Added agent disable update customer data function
|
||||
# 70322-1545 - Added sipsak display ability
|
||||
#
|
||||
|
||||
$version = '2.0.38';
|
||||
$build = '61128-2229';
|
||||
$version = '2.0.55';
|
||||
$build = '70322-1545';
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -240,6 +258,10 @@ if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_d
|
||||
elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
|
||||
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
|
||||
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
|
||||
if (isset($_GET["phone_ip"])) {$phone_ip=$_GET["phone_ip"];}
|
||||
elseif (isset($_POST["phone_ip"])) {$phone_ip=$_POST["phone_ip"];}
|
||||
if (isset($_GET["enable_sipsak_messages"])) {$enable_sipsak_messages=$_GET["enable_sipsak_messages"];}
|
||||
elseif (isset($_POST["enable_sipsak_messages"])) {$enable_sipsak_messages=$_POST["enable_sipsak_messages"];}
|
||||
|
||||
|
||||
$user=ereg_replace("[^0-9a-zA-Z]","",$user);
|
||||
@@ -261,6 +283,7 @@ $CIDdate = date("mdHis");
|
||||
$ENTRYdate = date("YmdHis");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
$MT[0]='';
|
||||
$agents='@agents';
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
@@ -375,7 +398,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
else
|
||||
{
|
||||
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
||||
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
||||
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
|
||||
{
|
||||
$affected_rows=1;
|
||||
$CBleadIDset=1;
|
||||
@@ -421,7 +444,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -432,7 +455,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$lead_id = mysql_insert_id();
|
||||
$lead_id = mysql_insert_id($link);
|
||||
$CBleadIDset=1;
|
||||
}
|
||||
}
|
||||
@@ -535,7 +558,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
||||
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id',comments='MANUAL' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -579,7 +602,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
@@ -619,6 +642,8 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $phone_number . "\n";
|
||||
$LeaD_InfO .= "MAIN\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -716,7 +741,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -795,8 +820,18 @@ if ($stage == "start")
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### insert log into vicidial_log for manual VICIDiaL call
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
||||
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
@@ -844,10 +879,10 @@ if ($stage == "end")
|
||||
{
|
||||
if ($start_epoch < 1000)
|
||||
{
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
||||
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -870,32 +905,249 @@ if ($stage == "end")
|
||||
}
|
||||
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### COMEÇO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
|
||||
if ($auto_dial_level > 0)
|
||||
{
|
||||
### check to see if campaign has alt_dial enabled
|
||||
$stmt="SELECT auto_alt_dial FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_alt_dial =$row[0];
|
||||
}
|
||||
else {$auto_alt_dial = 'NONE';}
|
||||
if (eregi("(ALT_ONLY|ADDR3_ONLY|ALT_AND_ADDR3)",$auto_alt_dial))
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT alt_dial FROM vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_dial =$row[0];
|
||||
}
|
||||
else {$alt_dial = 'NONE';}
|
||||
|
||||
if ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("(ALT_ONLY|ALT_AND_ADDR3)",$auto_alt_dial)) )
|
||||
{
|
||||
$stmt="SELECT alt_phone,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alt_phone = $row[0];
|
||||
$alt_phone = eregi_replace("[^0-9]","",$alt_phone);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$alt_phone = '';}
|
||||
if (strlen($alt_phone)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ALT',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
if ( ( (eregi("(ALT)",$alt_dial)) and (eregi("ALT_AND_ADDR3",$auto_alt_dial)) ) or ( (eregi("(NONE|MAIN)",$alt_dial)) and (eregi("ADDR3_ONLY",$auto_alt_dial)) ) )
|
||||
{
|
||||
$stmt="SELECT address3,gmt_offset_now,state FROM vicidial_list where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_mancall_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_mancall_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$address3 = $row[0];
|
||||
$address3 = eregi_replace("[^0-9]","",$address3);
|
||||
$gmt_offset_now = $row[1];
|
||||
$state = $row[2];
|
||||
}
|
||||
else {$address3 = '';}
|
||||
if (strlen($address3)>5)
|
||||
{
|
||||
### insert record into vicidial_hopper for address3 call attempt
|
||||
$stmt = "INSERT INTO vicidial_hopper SET lead_id='$lead_id',campaign_id='$campaign',status='HOLD',list_id='$list_id',gmt_offset_now='$gmt_offset_now',state='$state',alt_dial='ADDR3',user='';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/.*-/",'',$CLstage);
|
||||
if (strlen($CLstage) < 1) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt="SELECT count(*) from queue_log where call_id='$MDnextCID' and verb='COMPLETECALLER';";
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_cc_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_cc_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_complete = $row[0];
|
||||
}
|
||||
|
||||
if ($caller_complete < 1)
|
||||
{
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
}
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
### delete call record from vicidial_auto_calls
|
||||
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
||||
$stmt = "DELETE from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
### check to see if lead should be alt_dialed
|
||||
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$VAC_qm_ct = mysql_num_rows($rslt);
|
||||
if ($VAC_qm_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auto_call_id = $row[0];
|
||||
$CLlead_id = $row[1];
|
||||
$CLphone_number = $row[2];
|
||||
$CLstatus = $row[3];
|
||||
$CLcampaign_id = $row[4];
|
||||
$CLphone_code = $row[5];
|
||||
$CLalt_dial = $row[6];
|
||||
$CLstage = $row[7];
|
||||
$CLcallerid = $row[8];
|
||||
$CLuniqueid = $row[9];
|
||||
}
|
||||
|
||||
$CLstage = preg_replace("/XFER|-/",'',$CLstage);
|
||||
if ($CLstage < 0.25) {$CLstage=0;}
|
||||
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
$stmt = "DELETE from vicidial_auto_calls lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSAALL',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
||||
@@ -1095,7 +1347,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
|
||||
### update the agent status to INCALL in vicidial_live_agents
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',comments='AUTO' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -1163,25 +1415,37 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### update the log status to INCALL
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if (eregi("CLOSER",$campaign))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
### update the vicidial_closer_log user to INCALL
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
$stmt = "select campaign_id,phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDADchannel_group =$row[0];
|
||||
$dialed_number =$row[1];
|
||||
$dialed_label =$row[2];
|
||||
}
|
||||
|
||||
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
||||
@@ -1211,6 +1475,11 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_a_number = $row[11];
|
||||
$VDCL_xferconf_b_dtmf = $row[12];
|
||||
$VDCL_xferconf_b_number = $row[13];
|
||||
|
||||
### update the comments in vicidial_live_agents record
|
||||
$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1263,6 +1532,17 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$VDCL_xferconf_b_number = $row[5];
|
||||
}
|
||||
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
||||
|
||||
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDAC_cid_ct = mysql_num_rows($rslt);
|
||||
if ($VDAC_cid_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialed_number =$row[0];
|
||||
$dialed_label =$row[1];
|
||||
}
|
||||
}
|
||||
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
@@ -1300,6 +1580,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
$LeaD_InfO .= $CBcallback_time . "\n";
|
||||
$LeaD_InfO .= $CBuser . "\n";
|
||||
$LeaD_InfO .= $CBcomments . "\n";
|
||||
$LeaD_InfO .= $dialed_number . "\n";
|
||||
$LeaD_InfO .= $dialed_label . "\n";
|
||||
|
||||
echo $LeaD_InfO;
|
||||
|
||||
@@ -1327,6 +1609,7 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1354,8 +1637,18 @@ if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
##### Insert a LOGOUT record into the user log
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vul_insert = mysql_affected_rows($link);
|
||||
@@ -1390,11 +1683,94 @@ else
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$agent_channel = "$row[0]";
|
||||
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$pause_sec=0;
|
||||
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDpr_ct = mysql_num_rows($rslt);
|
||||
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ($vla_delete > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMEÇO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_message = 'LOGGED OUT';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_message\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSA',serverid='1';";
|
||||
# if ($DB) {echo "$stmt\n";}
|
||||
# if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
# $rslt=mysql_query($stmt, $linkB);
|
||||
# $affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
$stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
echo "$stmt\n";
|
||||
$li_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $li_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$logintime = $row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$time_logged_in = ($StarTtime - $logintime);
|
||||
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
||||
}
|
||||
}
|
||||
@@ -1423,7 +1799,14 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$campaign))
|
||||
{
|
||||
$stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
||||
{
|
||||
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -1450,20 +1833,91 @@ if ($ACTION == 'updateDISPO')
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
||||
$user_group='';
|
||||
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$ug_record_ct = mysql_num_rows($rslt);
|
||||
if ($ug_record_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_group = trim("$row[0]");
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
$agent_log_id = mysql_insert_id();
|
||||
$agent_log_id = mysql_insert_id($link);
|
||||
|
||||
### CHAMADABACK ENTRY
|
||||
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
||||
{
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
||||
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$stmt="SELECT auto_alt_dial_statuses from vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ( ($auto_dial_level > 0) and (ereg(" $dispo_choice ",$row[0])) )
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt="UPDATE vicidial_hopper set status='READY' where lead_id='$lead_id' and status='HOLD' limit 1;";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="DELETE from vicidial_hopper where lead_id='$lead_id' and status='HOLD';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
#############################################
|
||||
##### COMEÇO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$campaign',agent='Agent/$user',verb='CALLSTATUS',data1='$dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
|
||||
echo 'Lead ' . $lead_id . ' foi mudado a ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
||||
}
|
||||
|
||||
@@ -1475,6 +1929,8 @@ if ($ACTION == 'updateLEAD')
|
||||
{
|
||||
$MT[0]='';
|
||||
$row=''; $rowx='';
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
||||
{
|
||||
echo "phone_number $phone_number or lead_id $lead_id é inválido\n";
|
||||
@@ -1482,12 +1938,54 @@ if ($ACTION == 'updateLEAD')
|
||||
}
|
||||
else
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$stmt = "SELECT disable_alter_custdata FROM vicidial_campaigns where campaign_id='$campaign'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dac_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dac_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$disable_alter_custdata = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('Y',$disable_alter_custdata))
|
||||
{
|
||||
$DO_NOT_UPDATE=1;
|
||||
$DO_NOT_UPDATE_text=' NOT';
|
||||
$stmt = "SELECT alter_custdata_override FROM vicidial_users where user='$user'";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$aco_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $aco_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$alter_custdata_override = $row[0];
|
||||
$i++;
|
||||
}
|
||||
if (ereg('ALLOW_ALTER',$alter_custdata_override))
|
||||
{
|
||||
$DO_NOT_UPDATE=0;
|
||||
$DO_NOT_UPDATE_text='';
|
||||
}
|
||||
}
|
||||
|
||||
if ($DO_NOT_UPDATE < 1)
|
||||
{
|
||||
$comments = eregi_replace("\r",'',$comments);
|
||||
$comments = eregi_replace("\n",'!N',$comments);
|
||||
$comments = eregi_replace("--AMP--",'&',$comments);
|
||||
$comments = eregi_replace("--QUES--",'?',$comments);
|
||||
$comments = eregi_replace("--POUND--",'#',$comments);
|
||||
|
||||
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
@@ -1495,7 +1993,7 @@ if ($ACTION == 'updateLEAD')
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
}
|
||||
echo "Lead $lead_id a informação foi atualizada\n";
|
||||
echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1515,10 +2013,54 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
||||
else
|
||||
{
|
||||
$random = (rand(1000000, 9999999) + 10000000);
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
||||
$stmt="UPDATE vicidial_live_agents set lead_id='',uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMEÇO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
if (ereg('READY',$stage)) {$QMstatus='UNPAUSEALL';}
|
||||
if (ereg('PAUSA',$stage)) {$QMstatus='PAUSAALL';}
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
|
||||
if ($agent_log == 'NO')
|
||||
{$donothing=1;}
|
||||
else
|
||||
@@ -1587,6 +2129,71 @@ if ($ACTION == 'UpdatEFavoritEs')
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### PauseCodeSubmit - Update vicidial_agent_log with pause code
|
||||
################################################################################
|
||||
if ($ACTION == 'PausaCodeSubmit')
|
||||
{
|
||||
$row=''; $rowx='';
|
||||
if ( (strlen($status)<1) || (strlen($agent_log_id)<1) )
|
||||
{
|
||||
echo "agent_log_id $agent_log_id or pause_code $status é inválido\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$affected_rows = mysql_affected_rows($link);
|
||||
if ($affected_rows > 0)
|
||||
{
|
||||
#############################################
|
||||
##### COMEÇO QUEUEMETRICS LOGGING LOOKUP #####
|
||||
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$qm_conf_ct = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $qm_conf_ct)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_queuemetrics_logging = $row[0];
|
||||
$queuemetrics_server_ip = $row[1];
|
||||
$queuemetrics_dbname = $row[2];
|
||||
$queuemetrics_login = $row[3];
|
||||
$queuemetrics_pass = $row[4];
|
||||
$queuemetrics_log_id = $row[5];
|
||||
$allow_sipsak_messages = $row[6];
|
||||
$i++;
|
||||
}
|
||||
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
||||
###########################################
|
||||
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
||||
{
|
||||
$SIPSAK_prefix = 'BK-';
|
||||
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
||||
}
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
||||
mysql_select_db("$queuemetrics_dbname", $linkB);
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSAREASON',serverid='$queuemetrics_log_id',data1='$status';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
$affected_rows = mysql_affected_rows($linkB);
|
||||
|
||||
mysql_close($linkB);
|
||||
}
|
||||
}
|
||||
}
|
||||
echo "Pausa Code has been updated to $status for $agent_log_id\n";
|
||||
}
|
||||
|
||||
|
||||
################################################################################
|
||||
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
||||
################################################################################
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@@ -27,7 +27,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -86,7 +86,7 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
@@ -29,7 +29,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -88,7 +88,7 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
@@ -202,6 +202,82 @@ echo "Total NA calls -Busy,Disconnect,RingNoAnswer: $NAcalls $NApercent%\n";
|
||||
echo "Average Call Length for NA Calls in seconds: $average_na_seconds\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL STATUS STATS
|
||||
|
||||
$TOTALcalls = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL STATUS STATS\n";
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
echo "| STATUS | DESCRIPTION | CALLS |\n";
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
|
||||
$stmt="SELECT * from vicidial_statuses order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$statuses_list='';
|
||||
|
||||
$o=0;
|
||||
while ($statuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$statname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="SELECT * from vicidial_campaign_statuses where campaign_id='" . mysql_real_escape_string($group) . "' order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$Cstatuses_to_print = mysql_num_rows($rslt);
|
||||
|
||||
$o=0;
|
||||
while ($Cstatuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$statname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="select count(*),status from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $statuses_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = ($TOTALcalls + $row[0]);
|
||||
|
||||
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
||||
$RAWstatus = $row[1];
|
||||
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
||||
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
||||
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
|
||||
echo "| $status | $status_name | $STATUScount |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
||||
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
echo "| TOTAL: | $TOTALcalls |\n";
|
||||
echo "+-------------------------------+------------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### USER STATS
|
||||
|
||||
@@ -217,6 +293,7 @@ echo "| AGENT | CALLS | TIME M | AVRG M |\n";
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
|
||||
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
@@ -228,8 +305,15 @@ while ($i < $users_to_print)
|
||||
$TOTcalls = ($TOTcalls + $row[2]);
|
||||
$TOTtime = ($TOTtime + $row[3]);
|
||||
|
||||
$user = sprintf("%-6s", $row[0]);
|
||||
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
$user = sprintf("%-6s", $row[0]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$full_name = sprintf("%-45s", $row[1]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
|
||||
}
|
||||
$USERcalls = sprintf("%10s", $row[2]);
|
||||
$USERtotTALK = $row[3];
|
||||
$USERavgTALK = $row[4];
|
||||
|
||||
@@ -7,7 +7,8 @@
|
||||
#
|
||||
# 60619-1654 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
# 70115-1614 - Added ALT field for vicidial_hopper alt_dial column
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -24,7 +25,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and modify_campaigns='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -122,11 +123,11 @@ echo "Total leads in hopper right now: $TOTALcalls\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- LEADS IN HOPPER\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "| | LEAD_ID | PHONE NUM | STATE | STATUS | COUNT | GMT |\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
echo "| | LEAD_ID | PHONE NUM | STATE | STATUS | COUNT | GMT | ALT |\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
|
||||
$stmt="select vicidial_hopper.lead_id,phone_number,vicidial_hopper.state,vicidial_list.status,called_count,vicidial_hopper.gmt_offset_now,hopper_id from vicidial_hopper,vicidial_list where vicidial_hopper.campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_hopper.lead_id=vicidial_list.lead_id order by hopper_id limit 2000;";
|
||||
$stmt="select vicidial_hopper.lead_id,phone_number,vicidial_hopper.state,vicidial_list.status,called_count,vicidial_hopper.gmt_offset_now,hopper_id,alt_dial from vicidial_hopper,vicidial_list where vicidial_hopper.campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_hopper.lead_id=vicidial_list.lead_id order by hopper_id limit 2000;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
@@ -143,14 +144,15 @@ while ($i < $users_to_print)
|
||||
$count = sprintf("%-5s", $row[4]);
|
||||
$gmt = sprintf("%-6s", $row[5]);
|
||||
$hopper_id = sprintf("%-6s", $row[6]);
|
||||
$alt_dial = sprintf("%-5s", $row[7]);
|
||||
|
||||
if ($DB) {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt | $hopper_id |\n";}
|
||||
else {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt |\n";}
|
||||
else {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt | $alt_dial |\n";}
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
|
||||
|
||||
}
|
||||
|
||||
@@ -35,7 +35,7 @@ $build = '60620-1044';
|
||||
|
||||
$STARTtime = date("U");
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 8;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 8 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -0,0 +1,237 @@
|
||||
<?
|
||||
### AST_agent_disposition.php
|
||||
### Date Range - Agent/Campaign Disposition (Perfect Network Corporation)
|
||||
###
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# CHANGES
|
||||
#
|
||||
# 70201-1213 - First build - from Marin Blu
|
||||
#
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
|
||||
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
if (!isset($group)) {$group = '';}
|
||||
if (!isset($begin_date)) {$begin_date = $NOW_DATE;}
|
||||
if (!isset($end_date)) {$end_date = $NOW_DATE;}
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$campaigns_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $campaigns_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$groups[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
<HEAD>
|
||||
<STYLE type="text/css">
|
||||
<!--
|
||||
.green {color: white; background-color: green}
|
||||
.red {color: white; background-color: red}
|
||||
.blue {color: white; background-color: blue}
|
||||
.purple {color: white; background-color: purple}
|
||||
-->
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo "<TITLE>VICIDIAL: Agent Disposition</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Date - From: <input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10> to \n";
|
||||
echo "<input type=text name=end_date value=\"$end_date\" size=10 maxsize=10> \n";
|
||||
echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
$o=0;
|
||||
while ($campaigns_to_print > $o)
|
||||
{
|
||||
if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n";
|
||||
|
||||
|
||||
if (!$group)
|
||||
{
|
||||
echo "\n";
|
||||
echo "PLEASE SELECT A SERVER AND DATE ABOVE AND CLICK SUBMIT\n";
|
||||
}
|
||||
|
||||
else
|
||||
{
|
||||
|
||||
echo "VICIDIAL: Agent Disposition $NOW_TIME\n";
|
||||
|
||||
echo "Time range: $begin_date to $end_date \n\n";
|
||||
echo "---------- Disposition Details -------------\n\n";
|
||||
|
||||
echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B |CALLBK|CBHOLD| DEC | DC | DNC | DROP |INCALL| LB | N | NA | NI | NP | NQ |QUEUE | SALE | XFER |\n";
|
||||
echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date >= '$begin_date 00:00:01' and call_date <= '$end_date 23:59:59' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysql_real_escape_string($group) . "' group by full_name order by calls desc limit 1000;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $rows_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$TOTcalls=($TOTcalls + $row[0]);
|
||||
$TOTtotTALK=($TOTtotTALK + $row[1]);
|
||||
$calls[$i] = sprintf("%-6s", $row[0]);
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
$user[$i] = sprintf("%-10s", $row[3]); while(strlen($user[$i])>10) {$user[$i] = substr("$user[$i]", 0, -1);}
|
||||
$USERtotTALK = $row[1];
|
||||
$USERavgTALK = $row[4];
|
||||
|
||||
$USERtotTALK_M = ($USERtotTALK / 60);
|
||||
$USERtotTALK_M = round($USERtotTALK_M, 2);
|
||||
$USERtotTALK_M_int = intval("$USERtotTALK_M");
|
||||
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
|
||||
$USERtotTALK_S = ($USERtotTALK_S * 60);
|
||||
$USERtotTALK_S = round($USERtotTALK_S, 0);
|
||||
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
|
||||
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
|
||||
$pfUSERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS);
|
||||
|
||||
$USERavgTALK_M = ($USERavgTALK / 60);
|
||||
$USERavgTALK_M = round($USERavgTALK_M, 2);
|
||||
$USERavgTALK_M_int = intval("$USERavgTALK_M");
|
||||
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
||||
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
||||
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
||||
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
||||
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
||||
$pfUSERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS);
|
||||
$i++;
|
||||
}
|
||||
|
||||
$k=0;
|
||||
|
||||
while($k < $i)
|
||||
|
||||
{
|
||||
$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 "; $ctINCALL[$k]="0 "; $ctDROP[$k]="0 "; $ctQUEUE[$k]="0 "; $ctNP[$k]="0 "; $ctDEC[$k]="0 "; $ctNQ[$k]="0 "; $ctNA[$k]="0 "; $ctXFER[$k]="0 "; $ctLB[$k]="0 "; $ctCALLBK[$k]="0 "; $ctCBHOLD[$k]="0 ";
|
||||
$stmt="select count(*),status from vicidial_log where call_date >= '$begin_date 00:00:01' and call_date <= '$end_date 23:59:59' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
$m=0;
|
||||
while ($m < $rows_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]); $TOT_A = ($TOT_A + $row[0]);}
|
||||
if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]); $TOT_B = ($TOT_B + $row[0]);}
|
||||
if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]); $TOT_DC = ($TOT_DC + $row[0]);}
|
||||
if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]); $TOT_DNC = ($TOT_DNC + $row[0]);}
|
||||
if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]); $TOT_N = ($TOT_N + $row[0]);}
|
||||
if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]); $TOT_NI = ($TOT_NI + $row[0]);}
|
||||
if ($row[1] == 'SALE') {$ctSALE[$k]=sprintf("%-4s", $row[0]); $TOT_SALE = ($TOT_SALE + $row[0]);}
|
||||
if ($row[1] == 'INCALL') {$ctINCALL[$k]=sprintf("%-4s", $row[0]); $TOT_INCALL = ($TOT_INCALL + $row[0]);}
|
||||
if ($row[1] == 'DROP') {$ctDROP[$k]=sprintf("%-4s", $row[0]); $TOT_DROP = ($TOT_DROP + $row[0]);}
|
||||
if ($row[1] == 'QUEUE') {$ctQUEUE[$k]=sprintf("%-4s", $row[0]); $TOT_QUEUE = ($TOT_QUEUE + $row[0]);}
|
||||
if ($row[1] == 'NP') {$ctNP[$k]=sprintf("%-4s", $row[0]); $TOT_NP = ($TOT_NP + $row[0]);}
|
||||
if ($row[1] == 'DEC') {$ctDEC[$k]=sprintf("%-4s", $row[0]); $TOT_DEC = ($TOT_DEC + $row[0]);}
|
||||
if ($row[1] == 'NQ') {$ctNQ[$k]=sprintf("%-4s", $row[0]); $TOT_NQ = ($TOT_NQ + $row[0]);}
|
||||
if ($row[1] == 'NA') {$ctNA[$k]=sprintf("%-4s", $row[0]); $TOT_NA = ($TOT_NA + $row[0]);}
|
||||
if ($row[1] == 'XFER') {$ctXFER[$k]=sprintf("%-4s", $row[0]); $TOT_XFER = ($TOT_XFER + $row[0]);}
|
||||
if ($row[1] == 'LB') {$ctLB[$k]=sprintf("%-4s", $row[0]); $TOT_LB = ($TOT_LB + $row[0]);}
|
||||
if ($row[1] == 'CALLBK') {$ctCALLBK[$k]=sprintf("%-4s", $row[0]); $TOT_CALLBK = ($TOT_CALLBK + $row[0]);}
|
||||
if ($row[1] == 'CBHOLD') {$ctCBHOLD[$k]=sprintf("%-4s", $row[0]); $TOT_CBHOLD = ($TOT_CBHOLD + $row[0]);}
|
||||
$m++;
|
||||
}
|
||||
echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctCALLBK[$k] | $ctCBHOLD[$k] | $ctDEC[$k] | $ctDC[$k] | $ctDNC[$k] | $ctDROP[$k] | $ctINCALL[$k] | $ctLB[$k] | $ctN[$k] | $ctNA[$k] | $ctNI[$k] | $ctNP[$k] | $ctNQ[$k] | $ctQUEUE[$k] | $ctSALE[$k] | $ctXFER[$k] | \n";
|
||||
|
||||
$k++;
|
||||
}
|
||||
|
||||
$TOTcalls = sprintf("%-7s", $TOTcalls);
|
||||
|
||||
$TOTtotTALK_M = ($TOTtotTALK / 60);
|
||||
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
|
||||
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
|
||||
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
|
||||
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
|
||||
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
|
||||
if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
|
||||
$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
|
||||
$TOTtotTALK_MS = sprintf("%7s", $TOTtotTALK_MS);
|
||||
while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
|
||||
|
||||
$TOT_A = sprintf("%-5s", $TOT_A);
|
||||
$TOT_B = sprintf("%-5s", $TOT_B);
|
||||
$TOT_DC = sprintf("%-5s", $TOT_DC);
|
||||
$TOT_DNC = sprintf("%-5s", $TOT_DNC);
|
||||
$TOT_N = sprintf("%-5s", $TOT_N);
|
||||
$TOT_NI = sprintf("%-5s", $TOT_NI);
|
||||
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
||||
$TOT_INCALL = sprintf("%-5s", $TOT_INCALL);
|
||||
$TOT_DROP = sprintf("%-5s", $TOT_DROP);
|
||||
$TOT_QUEUE = sprintf("%-5s", $TOT_QUEUE);
|
||||
$TOT_NP = sprintf("%-5s", $TOT_NP);
|
||||
$TOT_DEC = sprintf("%-5s", $TOT_DEC);
|
||||
$TOT_NQ = sprintf("%-5s", $TOT_NQ);
|
||||
$TOT_NA = sprintf("%-5s", $TOT_NA);
|
||||
$TOT_XFER = sprintf("%-5s", $TOT_XFER);
|
||||
$TOT_LB= sprintf("%-5s", $TOT_LB);
|
||||
$TOT_CALLBK = sprintf("%-5s", $TOT_CALLBK);
|
||||
$TOT_CBHOLD = sprintf("%-5s", $TOT_CBHOLD);
|
||||
|
||||
echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_CALLBK| $TOT_CBHOLD| $TOT_DEC| $TOT_DC| $TOT_DNC| $TOT_DROP| $TOT_INCALL| $TOT_LB| $TOT_N| $TOT_NA| $TOT_NI| $TOT_NP| $TOT_NQ| $TOT_QUEUE| $TOT_SALE| $TOT_XFER|\n";
|
||||
echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "\n";
|
||||
|
||||
}
|
||||
?>
|
||||
</BODY></HTML>
|
||||
@@ -7,6 +7,7 @@
|
||||
#
|
||||
# 60619-1711 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
# 70201-1203 - Added non_latin UTF8 output code, widened USER ID to 8 chars
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -28,8 +29,9 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -49,6 +51,7 @@ if (!isset($group)) {$group = '';}
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$campaigns_to_print = mysql_num_rows($rslt);
|
||||
@@ -91,7 +94,7 @@ echo "<option selected value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n";
|
||||
@@ -126,11 +129,12 @@ echo "VICIDIAL: Agent Performance $NOW_TIME\n";
|
||||
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
|
||||
echo "---------- AGENTS Details -------------\n\n";
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B | DC | DNC | N | NI | SALE |\n";
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B | DC | DNC | N | NI | SALE |\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysql_real_escape_string($group) . "' group by full_name order by calls desc limit 1000;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -141,8 +145,25 @@ while ($i < $rows_to_print)
|
||||
$TOTcalls=($TOTcalls + $row[0]);
|
||||
$TOTtotTALK=($TOTtotTALK + $row[1]);
|
||||
$calls[$i] = sprintf("%-6s", $row[0]);
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
$user[$i] = sprintf("%-6s", $row[3]);
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]);
|
||||
while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
|
||||
$user[$i] = sprintf("%-6s", $row[3]);
|
||||
while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$full_name[$i]= sprintf("%-45s", $row[2]);
|
||||
while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
||||
|
||||
$user[$i] = sprintf("%-18s", $row[3]);
|
||||
while(mb_strlen($user[$i],'utf-8')>6) {$user[$i] = mb_substr("$user[$i]", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
$user[$i] = sprintf("%-8s", $row[3]);
|
||||
$USERtotTALK = $row[1];
|
||||
$USERavgTALK = $row[4];
|
||||
|
||||
@@ -173,6 +194,10 @@ while($k < $i)
|
||||
{
|
||||
$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 ";
|
||||
$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -217,9 +242,9 @@ while($k < $i)
|
||||
$TOT_NI = sprintf("%-5s", $TOT_NI);
|
||||
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
echo "\n";
|
||||
|
||||
|
||||
@@ -7,6 +7,8 @@
|
||||
#
|
||||
# 60619-1712 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
# 70118-1705 - Added user_group filtering option
|
||||
# 70201-1207 - Added non_latin UTF8 output code, widened USER ID to 8 chars
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -15,21 +17,26 @@ $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
|
||||
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
|
||||
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
|
||||
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
if (strlen($shift)<2) {$shift='ALL';}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -49,6 +56,7 @@ if (!isset($group)) {$group = '';}
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$campaigns_to_print = mysql_num_rows($rslt);
|
||||
@@ -59,6 +67,18 @@ while ($i < $campaigns_to_print)
|
||||
$groups[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
$stmt="select user_group from vicidial_user_groups;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$user_groups_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $user_groups_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$user_groups[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
@@ -86,12 +106,25 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<SELECT SIZE=1 NAME=user_group>\n";
|
||||
echo "<option value=\"\">-- ALL USER GROUPS --</option>\n";
|
||||
$o=0;
|
||||
while ($user_groups_to_print > $o)
|
||||
{
|
||||
if ($user_groups[$o] == $user_group) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<SELECT SIZE=1 NAME=shift>\n";
|
||||
echo "<option selected value=\"AM\">AM</option>\n";
|
||||
echo "<option selected value=\"$shift\">$shift</option>\n";
|
||||
echo "<option value=\"\">--</option>\n";
|
||||
echo "<option value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "<option value=\"ALL\">ALL</option>\n";
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n";
|
||||
@@ -101,7 +134,7 @@ if (!$group)
|
||||
{
|
||||
echo "\n";
|
||||
echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
|
||||
echo " NOTE: stats taken from 6 hour shift specified\n";
|
||||
echo " NOTE: stats taken from shift specified\n";
|
||||
}
|
||||
|
||||
else
|
||||
@@ -120,17 +153,28 @@ if ($shift == 'PM')
|
||||
$time_BEGIN = "15:15:00";
|
||||
$time_END = "23:15:00";
|
||||
}
|
||||
if ($shift == 'ALL')
|
||||
{
|
||||
$query_date_BEGIN = "$query_date 00:00:00";
|
||||
$query_date_END = "$query_date 23:59:59";
|
||||
$time_BEGIN = "00:00:00";
|
||||
$time_END = "23:59:59";
|
||||
}
|
||||
|
||||
if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
|
||||
else {$ugSQL='';}
|
||||
|
||||
echo "VICIDIAL: Agent Performance Detail $NOW_TIME\n";
|
||||
|
||||
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
|
||||
echo "---------- AGENTS Details -------------\n\n";
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| A | B | DC | DNC | N | NI | CB | SALE |\n";
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| A | B | DC | DNC | N | NI | CB | SALE |\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 group by full_name order by calls desc limit 1000;";
|
||||
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 $ugSQL group by full_name order by calls desc limit 1000;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -145,8 +189,25 @@ while ($i < $rows_to_print)
|
||||
$TOTtotPAUSE=($TOTtotPAUSE + $row[5]);
|
||||
$TOTtotDISPO=($TOTtotDISPO + $row[9]);
|
||||
$calls[$i] = sprintf("%-6s", $row[0]);
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
$user[$i] = sprintf("%-6s", $row[3]);
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]);
|
||||
while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
|
||||
$user[$i] = sprintf("%-6s", $row[3]);
|
||||
while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$full_name[$i]= sprintf("%-45s", $row[2]);
|
||||
while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
|
||||
|
||||
$user[$i] = sprintf("%-18s", $row[3]);
|
||||
while(mb_strlen($user[$i],'utf-8')>6) {$user[$i] = mb_substr("$user[$i]", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
$user[$i] = sprintf("%-8s", $row[3]);
|
||||
$USERtime = ($row[1] + $row[5] + $row[7] + $row[9]);
|
||||
$USERtotTALK = $row[1];
|
||||
$USERavgTALK = $row[4];
|
||||
@@ -255,6 +316,7 @@ while($k < $i)
|
||||
{
|
||||
$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 "; $ctCB[$k]="0 ";
|
||||
$stmt="select count(*),status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -390,10 +452,11 @@ while($k < $i)
|
||||
$TOT_NI = sprintf("%-5s", $TOT_NI);
|
||||
$TOT_CB = sprintf("%-5s", $TOT_CB);
|
||||
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
||||
$TOT_AGENTS = sprintf("%-4s", $k);
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtime_MS| $TOTtotPAUSE_MS| $TOTavgPAUSE_MS | $TOTtotWAIT_MS| $TOTavgWAIT_MS | $TOTtotTALK_MS| $TOTavgTALK_MS | $TOTtotDISPO_MS| $TOTavgDISPO_MS | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_CB| $TOT_SALE|\n";
|
||||
echo "+--------------------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS| $TOTtotPAUSE_MS| $TOTavgPAUSE_MS | $TOTtotWAIT_MS| $TOTavgWAIT_MS | $TOTtotTALK_MS| $TOTavgTALK_MS | $TOTtotDISPO_MS| $TOTavgDISPO_MS | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_CB| $TOT_SALE|\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
echo "\n";
|
||||
|
||||
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -63,7 +63,11 @@ if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
<?
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo "<TITLE>VICIDIAL: Agent Time Sheet</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet<BR>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet\n";
|
||||
echo " - <a href=\"./user_stats.php?user=$agent\">User Stats</a>\n";
|
||||
echo " - <a href=\"./user_status.php?user=$agent\">User Status</a>\n";
|
||||
echo " - <a href=\"./admin.php?ADD=3&user=$agent\">Modify User</a>\n";
|
||||
echo "<BR>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET> \n";
|
||||
echo "Date: <INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
|
||||
echo "User ID: <INPUT TYPE=TEXT NAME=agent SIZE=10 MAXLENGTH=20 VALUE=\"$agent\">\n";
|
||||
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -63,7 +63,11 @@ if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
<?
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo "<TITLE>VICIDIAL: Agent Time Sheet</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet Archive<BR>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet\n";
|
||||
echo " - <a href=\"./user_stats.php?user=$agent\">User Stats</a>\n";
|
||||
echo " - <a href=\"./user_status.php?user=$agent\">User Status</a>\n";
|
||||
echo " - <a href=\"./admin.php?ADD=3&user=$agent\">Modify User</a>\n";
|
||||
echo "<BR>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET> \n";
|
||||
echo "Date: <INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
|
||||
echo "User ID: <INPUT TYPE=TEXT NAME=agent SIZE=10 MAXLENGTH=20 VALUE=\"$agent\">\n";
|
||||
|
||||
@@ -0,0 +1,400 @@
|
||||
<?
|
||||
# AST_inboundEXTstats.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# CHANGES
|
||||
# 60421-1450 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60620-1322 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
||||
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
if (!isset($server_ip)) {$server_ip = '10.10.11.20';}
|
||||
|
||||
$stmt="select extension,full_number,inbound_name from inbound_numbers where server_ip='" . mysql_real_escape_string($server_ip) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$inbound_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $inbound_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$inbound[$i] =$row[0];
|
||||
$fullnum[$i] =$row[1];
|
||||
$inbname[$i] =$row[2];
|
||||
$i++;
|
||||
}
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
<HEAD>
|
||||
<STYLE type="text/css">
|
||||
<!--
|
||||
.green {color: white; background-color: green}
|
||||
.red {color: white; background-color: red}
|
||||
.blue {color: white; background-color: blue}
|
||||
.purple {color: white; background-color: purple}
|
||||
-->
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
#echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB=$DB\">\n";
|
||||
echo "<TITLE>ASTERISK: Inbound Calls Stats</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=server_ip VALUE=\"$server_ip\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
||||
echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
$o=0;
|
||||
while ($inbound_to_print > $o)
|
||||
{
|
||||
if ($inbound[$o] == $group) {echo "<option selected value=\"$inbound[$o]\">$fullnum[$o] - $inbname[$o]</option>\n";}
|
||||
else {echo "<option value=\"$inbound[$o]\">$fullnum[$o] - $inbname[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
|
||||
if (!$group)
|
||||
{
|
||||
echo "\n\n";
|
||||
echo "PLEASE SELECT A NUMBER AND DATE ABOVE AND CLICK SUBMIT\n";
|
||||
}
|
||||
|
||||
else
|
||||
{
|
||||
|
||||
|
||||
echo "ASTERISK: Inbound Calls Stats $NOW_TIME\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- TOTALS\n";
|
||||
|
||||
$extenSQL = "and extension='" . mysql_real_escape_string($group) . "'";
|
||||
if (eregi("\*",$group))
|
||||
{$extenSQL = "and extension LIKE \"%$group\"";}
|
||||
$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $row[0]);
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
|
||||
echo "Total Calls That came into this number: $TOTALcalls\n";
|
||||
echo "Average Call Length(seconds) for all Calls: $average_hold_seconds\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- DROPS\n";
|
||||
|
||||
$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$DROPcalls = sprintf("%10s", $row[0]);
|
||||
$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
|
||||
$DROPpercent = round($DROPpercent, 0);
|
||||
|
||||
if ($row[0])
|
||||
{
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
}
|
||||
else {$DROPpercent=0; $average_hold_seconds=0;}
|
||||
echo "Total DROP Calls: (less than 10 seconds) $DROPcalls $DROPpercent%\n";
|
||||
echo "Average Call Length(seconds) for DROP Calls: $average_hold_seconds\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### CALLS STATS
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL LISTINGS\n";
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
echo "| CALLERID | CALLERIDNAME | LENGTH | DATE TIME |\n";
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
|
||||
$stmt="select number_dialed,caller_code,length_in_sec,start_time from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $users_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$CID = sprintf("%-20s", $row[0]);
|
||||
$CIDname = sprintf("%-20s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
$datetime = sprintf("%-19s", $row[3]);
|
||||
$USERavgTALK = $row[2];
|
||||
|
||||
$USERavgTALK_M = ($USERavgTALK / 60);
|
||||
$USERavgTALK_M = round($USERavgTALK_M, 2);
|
||||
$USERavgTALK_M_int = intval("$USERavgTALK_M");
|
||||
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
||||
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
||||
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
||||
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
||||
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
||||
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
||||
|
||||
echo "| $CID | $CIDname | $USERavgTALK_MS | $datetime |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
|
||||
##############################
|
||||
######### TIME STATS
|
||||
|
||||
if ($output == 'FULL')
|
||||
{
|
||||
|
||||
echo "\n";
|
||||
echo "---------- TIME STATS\n";
|
||||
|
||||
echo "<FONT SIZE=0>\n";
|
||||
|
||||
$hi_hour_count=0;
|
||||
$last_full_record=0;
|
||||
$i=0;
|
||||
$h=0;
|
||||
while ($i <= 96)
|
||||
{
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
$h++;
|
||||
}
|
||||
|
||||
$hour_multiplier = (100 / $hi_hour_count);
|
||||
#$hour_multiplier = round($hour_multiplier, 0);
|
||||
|
||||
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
||||
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS\n";
|
||||
|
||||
$k=1;
|
||||
$Mk=0;
|
||||
$call_scale = '0';
|
||||
while ($k <= 102)
|
||||
{
|
||||
if ($Mk >= 5)
|
||||
{
|
||||
$Mk=0;
|
||||
$scale_num=($k / $hour_multiplier);
|
||||
$scale_num = round($scale_num, 0);
|
||||
$LENscale_num = (strlen($scale_num));
|
||||
$k = ($k + $LENscale_num);
|
||||
$call_scale .= "$scale_num";
|
||||
}
|
||||
else
|
||||
{
|
||||
$call_scale .= " ";
|
||||
$k++; $Mk++;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
||||
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
|
||||
$ZZ = '00';
|
||||
$i=0;
|
||||
$h=4;
|
||||
$hour= -1;
|
||||
$no_lines_yet=1;
|
||||
|
||||
while ($i <= 96)
|
||||
{
|
||||
$char_counter=0;
|
||||
$time = ' ';
|
||||
if ($h >= 4)
|
||||
{
|
||||
$hour++;
|
||||
$h=0;
|
||||
if ($hour < 10) {$hour = "0$hour";}
|
||||
$time = "+$hour$ZZ+";
|
||||
}
|
||||
if ($h == 1) {$time = " 15 ";}
|
||||
if ($h == 2) {$time = " 30 ";}
|
||||
if ($h == 3) {$time = " 45 ";}
|
||||
$Ghour_count = $hour_count[$i];
|
||||
if ($Ghour_count < 1)
|
||||
{
|
||||
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
||||
{
|
||||
$do_nothing=1;
|
||||
}
|
||||
else
|
||||
{
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
echo "|$time|";
|
||||
$k=0; while ($k <= 102) {echo " "; $k++;}
|
||||
echo "| $hour_count[$i] |\n";
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$no_lines_yet=0;
|
||||
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
||||
$Yhour_count = (99 - $Xhour_count);
|
||||
|
||||
$Gdrop_count = $drop_count[$i];
|
||||
if ($Gdrop_count < 1)
|
||||
{
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"green\">";
|
||||
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
||||
echo "*X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
||||
echo "| 0 | $hour_count[$i] |\n";
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
||||
|
||||
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
||||
|
||||
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
||||
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"red\">";
|
||||
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
||||
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
||||
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
||||
echo "X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
||||
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
$i++;
|
||||
$h++;
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
?>
|
||||
</PRE>
|
||||
|
||||
</BODY></HTML>
|
||||
@@ -0,0 +1,178 @@
|
||||
<?
|
||||
# AST_inboundEXTstats_department.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# CHANGES
|
||||
# 70201-1710 - First Build
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
if (isset($_GET["end_query_date"])) {$end_query_date=$_GET["end_query_date"];}
|
||||
elseif (isset($_POST["end_query_date"])) {$end_query_date=$_POST["end_query_date"];}
|
||||
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
||||
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
if (!isset($end_query_date)) {$end_query_date = $NOW_DATE;}
|
||||
if (!isset($server_ip)) {$server_ip = '10.10.11.20';}
|
||||
|
||||
$stmt="select distinct department from inbound_numbers;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$dept_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $dept_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dept[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
<HEAD>
|
||||
<STYLE type="text/css">
|
||||
<!--
|
||||
.green {color: white; background-color: green}
|
||||
.red {color: white; background-color: red}
|
||||
.blue {color: white; background-color: blue}
|
||||
.purple {color: white; background-color: purple}
|
||||
-->
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
#echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB=$DB\">\n";
|
||||
echo "<TITLE>ASTERISK: Inbound Calls Stats - By Department</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=server_ip VALUE=\"$server_ip\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=end_query_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_query_date\">\n";
|
||||
echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
$o=0;
|
||||
while ($dept_to_print > $o)
|
||||
{
|
||||
if ($dept[$o] == $group) {echo "<option selected value=\"$dept[$o]\">$dept[$o]</option>\n";}
|
||||
else {echo "<option value=\"$dept[$o]\">$dept[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
|
||||
if (!$group)
|
||||
{
|
||||
echo "\n\n";
|
||||
echo "PLEASE SELECT A DEPARTMENT AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
|
||||
}
|
||||
|
||||
else
|
||||
{
|
||||
$extSQL='';
|
||||
$stmt="select extension from inbound_numbers where department='$group';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$inbound_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $inbound_to_print)
|
||||
{
|
||||
if (strlen($extSQL)> 1) {$extSQL .= ",";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$extensions[$i] =$row[0];
|
||||
$extSQL .= "'$extensions[$i]'";
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "ASTERISK: Inbound Calls Stats For $group from $query_date to $end_query_date\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- TOTALS\n";
|
||||
echo "\n";
|
||||
|
||||
echo "+----------------------+------------+------------+\n";
|
||||
echo "| NUMBER | CALLS | AVG TIME |\n";
|
||||
echo "+----------------------+------------+------------+\n";
|
||||
|
||||
$k=0;
|
||||
while ($k < $inbound_to_print)
|
||||
{
|
||||
$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($end_query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' and extension='$extensions[$k]' ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$extensions[$k] = sprintf("%20s", $extensions[$k]);
|
||||
$TOTALcalls = sprintf("%10s", $row[0]);
|
||||
if ( ($row[0]<1) or ($row[1]<1) )
|
||||
{
|
||||
$average_hold_seconds = " 0";
|
||||
}
|
||||
else
|
||||
{
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
}
|
||||
|
||||
$calls = ($TOTALcalls + $calls);
|
||||
$seconds = ($row[1] + $seconds);
|
||||
|
||||
echo "| $extensions[$k] | $TOTALcalls | $average_hold_seconds |\n";
|
||||
$k++;
|
||||
}
|
||||
|
||||
$calls = sprintf("%10s", $calls);
|
||||
$seconds = ($seconds / $calls);
|
||||
$seconds = round($seconds, 0);
|
||||
$seconds = sprintf("%5s", $seconds);
|
||||
echo "+----------------------+------------+------------+\n";
|
||||
echo "| TOTALS | $calls | AVG: $seconds |\n";
|
||||
echo "+----------------------+------------+------------+\n";
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
?>
|
||||
</PRE>
|
||||
|
||||
</BODY></HTML>
|
||||
@@ -26,7 +26,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -85,7 +85,7 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and modify_servers='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -96,7 +96,7 @@ echo "<option selected value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n";
|
||||
|
||||
@@ -33,7 +33,7 @@ if (isset($_GET["closer_display"])) {$closer_display=$_GET["closer_display"];
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -133,7 +133,7 @@ echo "SERVER: $server_ip\n";
|
||||
if ($closer_display>0) {$closer_display_reverse=0; $closer_reverse_link='DEFAULT';}
|
||||
else {$closer_display_reverse=1; $closer_reverse_link='CLOSER';}
|
||||
|
||||
echo "VICIDIAL: Agents Time On Calls $NOW_TIME <a href=\"$PHP_SELF?server_ip=$server_ip&DB=$DB&reset_counter=$reset_counter&closer_display=$closer_display_reverse\">$closer_reverse_link</a> | <a href=\"./server_stats.php\">REPORTS</a>\n\n";
|
||||
echo "VICIDIAL: Agents Time On Calls $NOW_TIME <a href=\"$PHP_SELF?server_ip=$server_ip&DB=$DB&reset_counter=$reset_counter&closer_display=$closer_display_reverse\">$closer_reverse_link</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a>\n\n";
|
||||
|
||||
if ($closer_display>0)
|
||||
{
|
||||
|
||||
@@ -7,7 +7,7 @@
|
||||
#
|
||||
# STOP=4000, SLOW=40, GO=4 seconds refresh interval
|
||||
#
|
||||
# changes:
|
||||
# CHANGELOG:
|
||||
# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
|
||||
# 51130-1218 - Modified layout and info to show all servers in a vicidial system
|
||||
# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
@@ -21,7 +21,11 @@
|
||||
# 61002-1642 - Added TRUNK SHORT/FILL stats
|
||||
# 61101-1318 - Added SIP and IAX Listen and Barge links option
|
||||
# 61101-1647 - Added Usergroup column and user name option as well as sorting
|
||||
# 61102-1155 - made display of columns more modular, added ability to hide server info
|
||||
# 61102-1155 - Made display of columns more modular, added ability to hide server info
|
||||
# 61215-1131 - Added answered calls and drop percent taken from answered calls
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
|
||||
# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -113,8 +117,12 @@ $load_ave = get_server_load(true);
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -135,6 +143,10 @@ $epochSIXhoursAGO = ($STARTtime - 21600);
|
||||
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns where active='Y';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -148,6 +160,10 @@ while ($i < $groups_to_print)
|
||||
}
|
||||
|
||||
$stmt="select * from vicidial_user_groups;";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -242,18 +258,22 @@ echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&SIPmonito
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">GO</a>";
|
||||
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | \n";
|
||||
echo "<a href=\"./AST_timeonVDADallSUMMARY.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">SUMMARY</a> | \n";
|
||||
echo "<a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "\n\n";
|
||||
|
||||
|
||||
if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
|
||||
else
|
||||
{
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout) from vicidial_campaigns;";
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses) from vicidial_campaigns;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
@@ -274,12 +294,19 @@ $ADAavailonly = $row[14];
|
||||
$TAPERtime = $row[15];
|
||||
$CALLtime = $row[16];
|
||||
$DIALtimeout = $row[17];
|
||||
$DIALstatuses = $row[18];
|
||||
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
||||
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
||||
|
||||
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select count(*) from vicidial_hopper;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDhop = $row[0];
|
||||
@@ -289,6 +316,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today) from vicidial_campaign_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DAleads = $row[0];
|
||||
@@ -311,6 +342,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$balanceSHORT = $row[0];
|
||||
@@ -351,7 +386,7 @@ echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
@@ -401,9 +436,13 @@ echo "</FORM>\n\n";
|
||||
###################################################################################
|
||||
###### OUTBOUND CALLS
|
||||
###################################################################################
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
||||
@@ -419,6 +458,10 @@ else
|
||||
|
||||
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
@@ -450,7 +493,7 @@ $parked_to_print = mysql_num_rows($rslt);
|
||||
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
||||
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
||||
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{echo "$NFB$out_total$NFE current active calls \n";}
|
||||
else
|
||||
{echo "$NFB$out_total$NFE calls being placed \n";}
|
||||
@@ -489,8 +532,8 @@ $HDsessionid = "------------------+";
|
||||
$HTsessionid = " SESSIONID |";
|
||||
$HDbarge = "-------+";
|
||||
$HTbarge = " BARGE |";
|
||||
$HDstatus = "--------+";
|
||||
$HTstatus = " STATUS |";
|
||||
$HDstatus = "----------+";
|
||||
$HTstatus = " STATUS |";
|
||||
$HDserver_ip = "-----------------+";
|
||||
$HTserver_ip = " SERVER IP |";
|
||||
$HDcall_server_ip = "-----------------+";
|
||||
@@ -553,10 +596,14 @@ else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";
|
||||
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
||||
else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
|
||||
|
||||
$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
||||
$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
||||
|
||||
#$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and campaign_id='" . mysql_real_escape_string($group) . "' order by $orderSQL;";
|
||||
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
@@ -567,13 +614,22 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
while ($i < $talking_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if (eregi("READY|PAUSED",$row[4]))
|
||||
if (eregi("READY|PAUSED",$row[3]))
|
||||
{
|
||||
$row[5]=$row[6];
|
||||
}
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-10s", $extension);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-10s", $extension);
|
||||
while(strlen($extension)>10) {$extension = substr("$extension", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-40s", $extension);
|
||||
while(mb_strlen($extension, 'utf-8')>10) {$extension = mb_substr("$extension", 0, -1,'utf8');}
|
||||
}
|
||||
$Luser = $row[1];
|
||||
$user = sprintf("%-18s", $row[1]);
|
||||
$Lsessionid = $row[2];
|
||||
@@ -582,16 +638,48 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
$status = sprintf("%-6s", $row[3]);
|
||||
$server_ip = sprintf("%-15s", $row[4]);
|
||||
$call_server_ip = sprintf("%-15s", $row[7]);
|
||||
$campaign_id = sprintf("%-10s", $row[8]);
|
||||
$campaign_id = sprintf("%-10s", $row[8]);
|
||||
$comments= $row[11];
|
||||
|
||||
if (eregi("INCALL",$Lstatus))
|
||||
{
|
||||
if ( (eregi("AUTO",$comments)) or (strlen($comments)<1) )
|
||||
{$CM='A';}
|
||||
else
|
||||
{
|
||||
if (eregi("INBOUND",$comments))
|
||||
{$CM='I';}
|
||||
else
|
||||
{$CM='M';}
|
||||
}
|
||||
}
|
||||
else {$CM=' ';}
|
||||
|
||||
if ($UGdisplay > 0)
|
||||
{
|
||||
$user_group = sprintf("%-12s", $row[9]);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user_group = sprintf("%-12s", $row[9]);
|
||||
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group = sprintf("%-40s", $row[9]);
|
||||
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if ($UidORname > 0)
|
||||
{
|
||||
$user = sprintf("%-18s", $row[10]);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user = sprintf("%-18s", $row[10]);
|
||||
while(strlen($user)>18) {$user = substr("$user", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user = sprintf("%-40s", $row[10]);
|
||||
while(mb_strlen($user, 'utf-8')>18) {$user = mb_substr("$user", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if (!eregi("INCALL|QUEUE",$row[3]))
|
||||
{$call_time_S = ($STARTtime - $row[6]);}
|
||||
@@ -655,7 +743,7 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
|
||||
$agentcount++;
|
||||
|
||||
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
|
||||
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
@@ -0,0 +1,943 @@
|
||||
<?
|
||||
# AST_timeonVDADall.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# live real-time stats for the VICIDIAL Auto-Dialer all servers
|
||||
#
|
||||
# STOP=4000, SLOW=40, GO=4 seconds refresh interval
|
||||
#
|
||||
# CHANGELOG:
|
||||
# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
|
||||
# 51130-1218 - Modified layout and info to show all servers in a vicidial system
|
||||
# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60511-1343 - Added leads and drop info at the top of the screen
|
||||
# 60608-1539 - Fixed CLOSER tallies for active calls
|
||||
# 60619-1658 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
# 60626-1453 - Added display of system load to bottom (Angelito Manansala)
|
||||
# 60901-1123 - Changed display elements at the top of the screen
|
||||
# 60905-1342 - Fixed non INCALL|QUEUE timer column
|
||||
# 61002-1642 - Added TRUNK SHORT/FILL stats
|
||||
# 61101-1318 - Added SIP and IAX Listen and Barge links option
|
||||
# 61101-1647 - Added Usergroup column and user name option as well as sorting
|
||||
# 61102-1155 - Made display of columns more modular, added ability to hide server info
|
||||
# 61215-1131 - Added answered calls and drop percent taken from answered calls
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
|
||||
# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
||||
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
||||
if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
|
||||
elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["usergroup"])) {$usergroup=$_GET["usergroup"];}
|
||||
elseif (isset($_POST["usergroup"])) {$usergroup=$_POST["usergroup"];}
|
||||
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
||||
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
||||
if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
|
||||
elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
if (isset($_GET["SIPmonitorLINK"])) {$SIPmonitorLINK=$_GET["SIPmonitorLINK"];}
|
||||
elseif (isset($_POST["SIPmonitorLINK"])) {$SIPmonitorLINK=$_POST["SIPmonitorLINK"];}
|
||||
if (isset($_GET["IAXmonitorLINK"])) {$IAXmonitorLINK=$_GET["IAXmonitorLINK"];}
|
||||
elseif (isset($_POST["IAXmonitorLINK"])) {$IAXmonitorLINK=$_POST["IAXmonitorLINK"];}
|
||||
if (isset($_GET["UGdisplay"])) {$UGdisplay=$_GET["UGdisplay"];}
|
||||
elseif (isset($_POST["UGdisplay"])) {$UGdisplay=$_POST["UGdisplay"];}
|
||||
if (isset($_GET["UidORname"])) {$UidORname=$_GET["UidORname"];}
|
||||
elseif (isset($_POST["UidORname"])) {$UidORname=$_POST["UidORname"];}
|
||||
if (isset($_GET["orderby"])) {$orderby=$_GET["orderby"];}
|
||||
elseif (isset($_POST["orderby"])) {$orderby=$_POST["orderby"];}
|
||||
if (isset($_GET["SERVdisplay"])) {$SERVdisplay=$_GET["SERVdisplay"];}
|
||||
elseif (isset($_POST["SERVdisplay"])) {$SERVdisplay=$_POST["SERVdisplay"];}
|
||||
|
||||
if (isset($_GET["RECmonitorLINK"])) {$RECmonitorLINK=$_GET["RECmonitorLINK"];}
|
||||
elseif (isset($_POST["RECmonitorLINK"])) {$RECmonitorLINK=$_POST["RECmonitorLINK"];}
|
||||
|
||||
if (!isset($RR)) {$gRRroup=4;}
|
||||
if (!isset($group)) {$group='';}
|
||||
if (!isset($usergroup)) {$usergroup='';}
|
||||
if (!isset($UGdisplay)) {$UGdisplay=0;} # 0=no, 1=yes
|
||||
if (!isset($UidORname)) {$UidORname=0;} # 0=id, 1=name
|
||||
if (!isset($orderby)) {$orderby='timeup';}
|
||||
if (!isset($SERVdisplay)) {$SERVdisplay=1;} # 0=no, 1=yes
|
||||
|
||||
function get_server_load($windows = false) {
|
||||
$os = strtolower(PHP_OS);
|
||||
if(strpos($os, "win") === false) {
|
||||
if(file_exists("/proc/loadavg")) {
|
||||
$load = file_get_contents("/proc/loadavg");
|
||||
$load = explode(' ', $load);
|
||||
return $load[0];
|
||||
}
|
||||
elseif(function_exists("shell_exec")) {
|
||||
$load = explode(' ', `uptime`);
|
||||
return $load[count($load)-1];
|
||||
}
|
||||
else {
|
||||
return false;
|
||||
}
|
||||
}
|
||||
elseif($windows) {
|
||||
if(class_exists("COM")) {
|
||||
$wmi = new COM("WinMgmts:\\\\.");
|
||||
$cpus = $wmi->InstancesOf("Win32_Processor");
|
||||
|
||||
$cpuload = 0;
|
||||
$i = 0;
|
||||
while ($cpu = $cpus->Next()) {
|
||||
$cpuload += $cpu->LoadPercentage;
|
||||
$i++;
|
||||
}
|
||||
|
||||
$cpuload = round($cpuload / $i, 2);
|
||||
return "$cpuload%";
|
||||
}
|
||||
else {
|
||||
return false;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$load_ave = get_server_load(true);
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
$stmt="SELECT vicidial_recording from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$authrec=$row[0];
|
||||
if ($authrec=='1') {$RECmonitorLINK = 1;} else {$RECmonitorLINK = 0;}
|
||||
|
||||
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$FILE_TIME = date("Ymd-His");
|
||||
$NOW_DAY = date("Y-m-d");
|
||||
$NOW_HOUR = date("H:i:s");
|
||||
$STARTtime = date("U");
|
||||
$epochSIXhoursAGO = ($STARTtime - 21600);
|
||||
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns where active='Y';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$groups_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $groups_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$groups[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
$stmt="select * from vicidial_user_groups;";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$usergroups_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $usergroups_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$usergroups[$i] =$row[0];
|
||||
$i++;
|
||||
}
|
||||
|
||||
if (!isset($RR)) {$RR=4;}
|
||||
|
||||
$NFB = '<b><font size=6 face="courier">';
|
||||
$NFE = '</font></b>';
|
||||
$F=''; $FG=''; $B=''; $BG='';
|
||||
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
<HEAD>
|
||||
|
||||
<script language="Javascript">
|
||||
|
||||
var filenamelog = '';
|
||||
var admuser = '<? echo $PHP_AUTH_USER ?>';
|
||||
var filedate = '<? echo $FILE_TIME ?>';
|
||||
var pass = '<? echo $PHP_AUTH_PW ?>';
|
||||
|
||||
var recording_exten = '8309';
|
||||
var ext_context = 'default';
|
||||
|
||||
|
||||
function conf_send_recording(taskconfrectype,sesname,taskconfrec,taskconffile,leadid,userid,campaignid,serverip,userpass)
|
||||
{
|
||||
var xmlhttp=false;
|
||||
|
||||
/*@cc_on @*/
|
||||
/*@if (@_jscript_version >= 5)
|
||||
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
||||
// and security blocked creation of the objects.
|
||||
try {
|
||||
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
||||
} catch (e) {
|
||||
try {
|
||||
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
||||
} catch (E) {
|
||||
xmlhttp = false;
|
||||
}
|
||||
}
|
||||
@end @*/
|
||||
|
||||
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
||||
{
|
||||
xmlhttp = new XMLHttpRequest();
|
||||
}
|
||||
if (xmlhttp)
|
||||
{
|
||||
var channelrec = "Local/7" + taskconfrec + "@" + ext_context;
|
||||
|
||||
if (taskconfrectype=='MonitorConf'){
|
||||
filenamelog = "AUTO" + "_" + filedate + "_" + admuser + "_" + userid + "_" + campaignid ;
|
||||
}
|
||||
else {
|
||||
filenamelog = taskconffile;
|
||||
}
|
||||
|
||||
confmonitor_query = "server_ip=" + serverip + "&session_name=" + sesname + "&user=" + userid + "&pass=" + userpass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filenamelog + "&exten=" + recording_exten + "&ext_context=" + ext_context + "&ext_priority=1" + "&lead_id=" + leadid;
|
||||
xmlhttp.open('POST', 'manager_send.php');
|
||||
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
||||
xmlhttp.send(confmonitor_query);
|
||||
xmlhttp.onreadystatechange = function()
|
||||
{
|
||||
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
||||
{
|
||||
Nactiveext = null;
|
||||
Nactiveext = xmlhttp.responseText;
|
||||
}
|
||||
}
|
||||
delete xmlhttp;
|
||||
}
|
||||
}
|
||||
</script>
|
||||
|
||||
|
||||
<STYLE type="text/css">
|
||||
<!--
|
||||
.green {color: white; background-color: green}
|
||||
.red {color: white; background-color: red}
|
||||
.lightblue {color: black; background-color: #ADD8E6}
|
||||
.blue {color: white; background-color: blue}
|
||||
.midnightblue {color: white; background-color: #191970}
|
||||
.purple {color: white; background-color: purple}
|
||||
.violet {color: black; background-color: #EE82EE}
|
||||
.thistle {color: black; background-color: #D8BFD8}
|
||||
.olive {color: white; background-color: #808000}
|
||||
.yellow {color: black; background-color: yellow}
|
||||
.khaki {color: black; background-color: #F0E68C}
|
||||
.orange {color: black; background-color: orange}
|
||||
|
||||
.r1 {color: black; background-color: #FFCCCC}
|
||||
.r2 {color: black; background-color: #FF9999}
|
||||
.r3 {color: black; background-color: #FF6666}
|
||||
.r4 {color: white; background-color: #FF0000}
|
||||
.b1 {color: black; background-color: #CCCCFF}
|
||||
.b2 {color: black; background-color: #9999FF}
|
||||
.b3 {color: black; background-color: #6666FF}
|
||||
.b4 {color: white; background-color: #0000FF}
|
||||
-->
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&group=$group&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">\n";
|
||||
echo "<TITLE>VICIDIAL: Time On VDAD Campaign: $group</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "VICIDIAL Campaign: \n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=RR VALUE=\"$RR\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=adastats VALUE=\"$adastats\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=RECmonitorLINK VALUE=\"$RECmonitorLINK\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=usergroup VALUE=\"$usergroup\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=UGdisplay VALUE=\"$UGdisplay\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=UidORname VALUE=\"$UidORname\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=orderby VALUE=\"$orderby\">\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay VALUE=\"$SERVdisplay\">\n";
|
||||
echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
echo "<option value=\"XXXX-ALL-ACTIVE-XXXX\">ALL ACTIVE</option>\n";
|
||||
$o=0;
|
||||
while ($groups_to_print > $o)
|
||||
{
|
||||
if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
if ($UGdisplay > 0)
|
||||
{
|
||||
echo "<SELECT SIZE=1 NAME=usergroup>\n";
|
||||
echo "<option value=\"\">ALL USER GROUPS</option>\n";
|
||||
$o=0;
|
||||
while ($usergroups_to_print > $o)
|
||||
{
|
||||
if ($usergroups[$o] == $usergroup) {echo "<option selected value=\"$usergroups[$o]\">$usergroups[$o]</option>\n";}
|
||||
else {echo "<option value=\"$usergroups[$o]\">$usergroups[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
}
|
||||
echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">STOP</a> | ";
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">SLOW</a> | ";
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">GO</a>";
|
||||
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | \n";
|
||||
echo "<a href=\"./AST_timeonVDADallSUMMARY.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">SUMMARY</a> | \n";
|
||||
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "\n\n";
|
||||
|
||||
|
||||
if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
|
||||
else
|
||||
{
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses) from vicidial_campaigns;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
$DIALstatusA = $row[1];
|
||||
$DIALstatusB = $row[2];
|
||||
$DIALstatusC = $row[3];
|
||||
$DIALstatusD = $row[4];
|
||||
$DIALstatusE = $row[5];
|
||||
$DIALorder = $row[6];
|
||||
$DIALfilter = $row[7];
|
||||
$HOPlev = $row[8];
|
||||
$DIALmethod = $row[9];
|
||||
$maxDIALlev = $row[10];
|
||||
$DROPmax = $row[11];
|
||||
$targetDIFF = $row[12];
|
||||
$ADAintense = $row[13];
|
||||
$ADAavailonly = $row[14];
|
||||
$TAPERtime = $row[15];
|
||||
$CALLtime = $row[16];
|
||||
$DIALtimeout = $row[17];
|
||||
$DIALstatuses = $row[18];
|
||||
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
||||
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
||||
|
||||
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select count(*) from vicidial_hopper;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDhop = $row[0];
|
||||
|
||||
$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today) from vicidial_campaign_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DAleads = $row[0];
|
||||
$callsTODAY = $row[1];
|
||||
$dropsTODAY = $row[2];
|
||||
$drpctTODAY = $row[3];
|
||||
$diffONEMIN = $row[4];
|
||||
$agentsONEMIN = $row[5];
|
||||
$balanceFILL = $row[6];
|
||||
$answersTODAY = $row[7];
|
||||
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
|
||||
{
|
||||
$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
|
||||
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
||||
}
|
||||
else {$diffpctONEMIN = '0.00';}
|
||||
|
||||
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$balanceSHORT = $row[0];
|
||||
|
||||
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
||||
echo "";
|
||||
echo "</TR>";
|
||||
|
||||
if ($adastats>1)
|
||||
{
|
||||
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
||||
echo "<TD ALIGN=RIGHT><a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=1\"><font size=1>- min </font></a><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
||||
echo "</TR>";
|
||||
}
|
||||
|
||||
echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
||||
|
||||
if ($adastats<2)
|
||||
{
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\"><font size=1>+ VIEW MORE SETTINGS</font></a>";
|
||||
}
|
||||
if ($UGdisplay>0)
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\"><font size=1>HIDE USER GROUP</font></a>";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\"><font size=1>VIEW USER GROUP</font></a>";
|
||||
}
|
||||
if ($UidORname>0)
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay\"><font size=1>SHOW AGENT ID</font></a>";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay\"><font size=1>SHOW AGENT NAME</font></a>";
|
||||
}
|
||||
if ($SERVdisplay>0)
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0\"><font size=1>HIDE SERVER INFO</font></a>";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1\"><font size=1>SHOW SERVER INFO</font></a>";
|
||||
}
|
||||
echo "</TD>";
|
||||
echo "</TR>";
|
||||
echo "</TABLE>";
|
||||
|
||||
echo "</FORM>\n\n";
|
||||
}
|
||||
###################################################################################
|
||||
###### OUTBOUND CALLS
|
||||
###################################################################################
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
||||
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
||||
$closer_campaigns = "'$closer_campaigns'";
|
||||
|
||||
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
||||
else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
|
||||
|
||||
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
if ($parked_to_print > 0)
|
||||
{
|
||||
$i=0;
|
||||
$out_total=0;
|
||||
$out_ring=0;
|
||||
$out_live=0;
|
||||
while ($i < $parked_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if (eregi("LIVE",$row[0]))
|
||||
{$out_live++;}
|
||||
else
|
||||
{
|
||||
if (eregi("CLOSER",$row[0]))
|
||||
{$nothing=1;}
|
||||
else
|
||||
{$out_ring++;}
|
||||
}
|
||||
$out_total++;
|
||||
$i++;
|
||||
}
|
||||
|
||||
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
||||
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
||||
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
||||
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
||||
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{echo "$NFB$out_total$NFE current active calls \n";}
|
||||
else
|
||||
{echo "$NFB$out_total$NFE calls being placed \n";}
|
||||
|
||||
echo "$NFB$out_ring$NFE calls ringing \n";
|
||||
echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo " NO LIVE CALLS WAITING \n";
|
||||
}
|
||||
|
||||
|
||||
###################################################################################
|
||||
###### TIME ON SYSTEM
|
||||
###################################################################################
|
||||
|
||||
$agent_incall=0;
|
||||
$agent_ready=0;
|
||||
$agent_paused=0;
|
||||
$agent_total=0;
|
||||
|
||||
$Aecho = '';
|
||||
$Aecho .= "VICIDIAL: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
|
||||
|
||||
|
||||
$HDbegin = "+";
|
||||
$HTbegin = "|";
|
||||
$HDstation = "------------+";
|
||||
$HTstation = " STATION |";
|
||||
$HDuser = "--------------------+";
|
||||
$HTuser = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=userup&SERVdisplay=$SERVdisplay\">USER</a> |";
|
||||
$HDusergroup = "--------------+";
|
||||
$HTusergroup = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=groupup&SERVdisplay=$SERVdisplay\">USER GROUP</a> |";
|
||||
$HDsessionid = "------------------+";
|
||||
$HTsessionid = " SESSIONID |";
|
||||
$HDbarge = "-------+";
|
||||
$HTbarge = " BARGE |";
|
||||
$HDrec = "---------+";
|
||||
$HTrec = " MONITOR |";
|
||||
$HDstatus = "----------+";
|
||||
$HTstatus = " STATUS |";
|
||||
$HDserver_ip = "-----------------+";
|
||||
$HTserver_ip = " SERVER IP |";
|
||||
$HDcall_server_ip = "-----------------+";
|
||||
$HTcall_server_ip = " CALL SERVER IP |";
|
||||
$HDtime = "---------+";
|
||||
$HTtime = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=timeup&SERVdisplay=$SERVdisplay\">MM:SS</a> |";
|
||||
$HDcampaign = "------------+";
|
||||
$HTcampaign = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&RECmonitorLINK=$RECmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=campaignup&SERVdisplay=$SERVdisplay\">CAMPAIGN</a> |";
|
||||
|
||||
if ($UGdisplay < 1)
|
||||
{
|
||||
$HDusergroup = '';
|
||||
$HTusergroup = '';
|
||||
}
|
||||
if ( ($SIPmonitorLINK<1) && ($IAXmonitorLINK<1) )
|
||||
{
|
||||
$HDsessionid = "-----------+";
|
||||
$HTsessionid = " SESSIONID |";
|
||||
}
|
||||
if ( ($SIPmonitorLINK<2) && ($IAXmonitorLINK<2) )
|
||||
{
|
||||
$HDbarge = '';
|
||||
$HTbarge = '';
|
||||
}
|
||||
if ($SERVdisplay < 1)
|
||||
{
|
||||
$HDserver_ip = '';
|
||||
$HTserver_ip = '';
|
||||
$HDcall_server_ip = '';
|
||||
$HTcall_server_ip = '';
|
||||
}
|
||||
|
||||
if ( ($RECmonitorLINK<1) )
|
||||
{
|
||||
$HDrec = '';
|
||||
$HTrec = '';
|
||||
}
|
||||
|
||||
$Aline = "$HDbegin$HDstation$HDuser$HDusergroup$HDsessionid$HDbarge$HDstatus$HDrec$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign\n";
|
||||
$Bline = "$HTbegin$HTstation$HTuser$HTusergroup$HTsessionid$HTbarge$HTstatus$HTrec$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign\n";
|
||||
|
||||
$Aecho .= "$Aline";
|
||||
$Aecho .= "$Bline";
|
||||
$Aecho .= "$Aline";
|
||||
|
||||
if ($orderby=='timeup') {$orderSQL='status,last_call_time';}
|
||||
if ($orderby=='timedown') {$orderSQL='status desc,last_call_time desc';}
|
||||
if ($orderby=='campaignup') {$orderSQL='campaign_id,status,last_call_time';}
|
||||
if ($orderby=='campaigndown') {$orderSQL='campaign_id desc,status desc,last_call_time desc';}
|
||||
if ($orderby=='groupup') {$orderSQL='user_group,status,last_call_time';}
|
||||
if ($orderby=='groupdown') {$orderSQL='user_group desc,status desc,last_call_time desc';}
|
||||
if ($UidORname > 0)
|
||||
{
|
||||
if ($orderby=='userup') {$orderSQL='full_name,status,last_call_time';}
|
||||
if ($orderby=='userdown') {$orderSQL='full_name desc,status desc,last_call_time desc';}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($orderby=='userup') {$orderSQL='vicidial_live_agents.user';}
|
||||
if ($orderby=='userdown') {$orderSQL='vicidial_live_agents.user desc';}
|
||||
}
|
||||
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
||||
else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
|
||||
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
||||
else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
|
||||
|
||||
$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,lead_id,vicidial_users.pass from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
||||
|
||||
#$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and campaign_id='" . mysql_real_escape_string($group) . "' order by $orderSQL;";
|
||||
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
if ($talking_to_print > 0)
|
||||
{
|
||||
$i=0;
|
||||
$agentcount=0;
|
||||
while ($i < $talking_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if (eregi("READY|PAUSED",$row[3]))
|
||||
{
|
||||
$row[5]=$row[6];
|
||||
}
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = eregi_replace('IAX2/',"",$row[0]);
|
||||
$extension = sprintf("%-10s", $extension);
|
||||
while(strlen($extension)>10) {$extension = substr("$extension", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = eregi_replace('IAX2/',"",$row[0]);
|
||||
$extension = sprintf("%-40s", $extension);
|
||||
while(mb_strlen($extension, 'utf-8')>10) {$extension = mb_substr("$extension", 0, -1,'utf8');}
|
||||
}
|
||||
|
||||
$Luser = $row[1];
|
||||
$user = sprintf("%-18s", $row[1]);
|
||||
$Lsessionid = $row[2];
|
||||
$sessionid = sprintf("%-9s", $row[2]);
|
||||
$Lstatus = $row[3];
|
||||
$status = sprintf("%-6s", $row[3]);
|
||||
$Lserver_ip = $row[4];
|
||||
$server_ip = sprintf("%-15s", $row[4]);
|
||||
$call_server_ip = sprintf("%-15s", $row[7]);
|
||||
$campaign_id = sprintf("%-10s", $row[8]);
|
||||
$comments= $row[11];
|
||||
|
||||
$lead_id = $row[12];
|
||||
$user_pass = $row[13];
|
||||
|
||||
|
||||
if (eregi("INCALL",$Lstatus))
|
||||
{
|
||||
if ( (eregi("AUTO",$comments)) or (strlen($comments)<1) )
|
||||
{$CM='A';}
|
||||
else
|
||||
{
|
||||
if (eregi("INBOUND",$comments))
|
||||
{$CM='I';}
|
||||
else
|
||||
{$CM='M';}
|
||||
}
|
||||
}
|
||||
else {$CM=' ';}
|
||||
|
||||
if ($UGdisplay > 0)
|
||||
{
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user_group = sprintf("%-12s", $row[9]);
|
||||
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group = sprintf("%-40s", $row[9]);
|
||||
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if ($UidORname > 0)
|
||||
{
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user = sprintf("%-18s", $row[10]);
|
||||
while(strlen($user)>18) {$user = substr("$user", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user = sprintf("%-40s", $row[10]);
|
||||
while(mb_strlen($user, 'utf-8')>18) {$user = mb_substr("$user", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if (!eregi("INCALL|QUEUE",$row[3]))
|
||||
{$call_time_S = ($STARTtime - $row[6]);}
|
||||
else
|
||||
{$call_time_S = ($STARTtime - $row[5]);}
|
||||
|
||||
$call_time_M = ($call_time_S / 60);
|
||||
$call_time_M = round($call_time_M, 2);
|
||||
$call_time_M_int = intval("$call_time_M");
|
||||
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
||||
$call_time_SEC = ($call_time_SEC * 60);
|
||||
$call_time_SEC = round($call_time_SEC, 0);
|
||||
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
||||
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
||||
$call_time_MS = sprintf("%7s", $call_time_MS);
|
||||
$G = ''; $EG = '';
|
||||
if ($Lstatus=='INCALL')
|
||||
{
|
||||
if ($call_time_S >= 10) {$G='<SPAN class="thistle"><B>'; $EG='</B></SPAN>';}
|
||||
if ($call_time_M_int >= 1) {$G='<SPAN class="violet"><B>'; $EG='</B></SPAN>';}
|
||||
if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
||||
# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
||||
}
|
||||
if (eregi("PAUSED",$row[3]))
|
||||
{
|
||||
if ($call_time_M_int >= 30)
|
||||
{$i++; continue;}
|
||||
else
|
||||
{
|
||||
$agent_paused++; $agent_total++;
|
||||
$G=''; $EG='';
|
||||
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
||||
if ($call_time_M_int >= 1) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
||||
if ($call_time_M_int >= 5) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
||||
}
|
||||
}
|
||||
# if ( (strlen($row[7])> 4) and ($row[7] != "$row[4]") )
|
||||
# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
|
||||
|
||||
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
|
||||
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
|
||||
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) )
|
||||
{
|
||||
$G='<SPAN class="lightblue"><B>'; $EG='</B></SPAN>';
|
||||
if ($call_time_M_int >= 1) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
|
||||
if ($call_time_M_int >= 5) {$G='<SPAN class="midnightblue"><B>'; $EG='</B></SPAN>';}
|
||||
}
|
||||
|
||||
$L='';
|
||||
$R='';
|
||||
$LL='';
|
||||
$EXTF='6';
|
||||
$servip= str_replace('.','',$Lserver_ip);
|
||||
if ($SIPmonitorLINK>0) {$L=" <a href=\"sip:6$Lsessionid@$server_ip\">LISTEN</a>"; $R='';}
|
||||
if ($IAXmonitorLINK>0) {$L=" <a href=\"tel:$servip$EXTF$Lsessionid\">LISTEN</a>"; $R='';}
|
||||
if ($SIPmonitorLINK>1) {$R=" | <a href=\"sip:$Lsessionid@$server_ip\">BARGE</a>";}
|
||||
if ($IAXmonitorLINK>1) {$R=" | <a href=\"tel:$servip$Lsessionid\">BARGE</a>";}
|
||||
|
||||
|
||||
if ($RECmonitorLINK>0)
|
||||
{
|
||||
|
||||
$stmt="select session_name from web_client_sessions where server_ip ='$server_ip' and extension ='$extension' limit 1;";
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslta=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$sess = mysql_num_rows($rslta);
|
||||
|
||||
if ($sess > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslta);
|
||||
$sessionname = $row[0];
|
||||
} else
|
||||
{
|
||||
$sessionname = "";
|
||||
}
|
||||
|
||||
|
||||
$stmt="select end_time,channel,extension,lead_id,user,server_ip,filename from recording_log where server_ip ='$server_ip' and user ='$Luser';";
|
||||
if ($non_latin > 0) {$rslta=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslta=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rec_channels = mysql_num_rows($rslta);
|
||||
|
||||
if ($rec_channels > 0)
|
||||
{
|
||||
$ii=0;
|
||||
while ($ii < $rec_channels)
|
||||
{
|
||||
$row=mysql_fetch_row($rslta);
|
||||
$pos=strpos($row[1], $Lsessionid);
|
||||
|
||||
if ($pos===false)
|
||||
{
|
||||
$LL=" <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','$sessionname', '$Lsessionid','' ,$lead_id,'$Luser','$campaign_id','$Lserver_ip','$user_pass');return false;\">Rec </a>";
|
||||
}
|
||||
else
|
||||
{
|
||||
if(is_null($row[0])) {
|
||||
$LL=" <a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','$sessionname', '$Lsessionid', '$row[6]', $lead_id,'$Luser','$campaign_id','$Lserver_ip','$user_pass');return false;\">Stop</a>";
|
||||
}
|
||||
else
|
||||
{
|
||||
$LL=" <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','$sessionname', '$Lsessionid','' ,$lead_id,'$Luser','$campaign_id','$Lserver_ip','$user_pass');return false;\">Rec </a>";
|
||||
}
|
||||
}
|
||||
|
||||
$ii++;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$LL=" <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','$sessionname','$Lsessionid', '' , $lead_id,'$Luser','$campaign_id','$Lserver_ip','$user_pass');return false;\">Rec </a>";
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if ($UGdisplay > 0) {$UGD = " $G$user_group$EG |";}
|
||||
else {$UGD = "";}
|
||||
|
||||
if ($SERVdisplay > 0) {$SVD = "$G$server_ip$EG | $G$call_server_ip$EG | ";}
|
||||
else {$SVD = "";}
|
||||
|
||||
$agentcount++;
|
||||
|
||||
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM | $LL | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
$Aecho .= "$Aline";
|
||||
$Aecho .= " $agentcount agents logged in on all servers\n";
|
||||
$Aecho .= " System Load Average: $load_ave\n\n";
|
||||
|
||||
# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
|
||||
$Aecho .= " <SPAN class=\"lightblue\"><B> </SPAN> - Agent waiting for call</B>\n";
|
||||
$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call > 1 minute</B>\n";
|
||||
$Aecho .= " <SPAN class=\"midnightblue\"><B> </SPAN> - Agent waiting for call > 5 minutes</B>\n";
|
||||
$Aecho .= " <SPAN class=\"thistle\"><B> </SPAN> - Agent on call > 10 seconds</B>\n";
|
||||
$Aecho .= " <SPAN class=\"violet\"><B> </SPAN> - Agent on call > 1 minute</B>\n";
|
||||
$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Agent on call > 5 minutes</B>\n";
|
||||
$Aecho .= " <SPAN class=\"khaki\"><B> </SPAN> - Agent Paused > 10 seconds</B>\n";
|
||||
$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Agent Paused > 1 minute</B>\n";
|
||||
$Aecho .= " <SPAN class=\"olive\"><B> </SPAN> - Agent Paused > 5 minutes</B>\n";
|
||||
|
||||
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
||||
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
||||
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
||||
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
||||
|
||||
|
||||
echo "\n<BR>\n";
|
||||
|
||||
echo "$NFB$agent_total$NFE agents logged in \n";
|
||||
echo "$NFB$agent_incall$NFE agents in calls \n";
|
||||
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
||||
echo "$NFB$agent_paused$NFE paused agents \n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>";
|
||||
echo "";
|
||||
echo "$Aecho";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo " NO AGENTS ON CALLS \n";
|
||||
}
|
||||
|
||||
?>
|
||||
</PRE>
|
||||
|
||||
</BODY></HTML>
|
||||
|
||||
@@ -9,6 +9,8 @@
|
||||
#
|
||||
# changes:
|
||||
# 61102-1616 - first build
|
||||
# 61215-1131 - added answered calls and drop percent taken from answered calls
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -35,7 +37,7 @@ if (!isset($RR)) {$gRRroup=4;}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -114,7 +116,7 @@ else
|
||||
{
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1\"><font size=1>- VIEW LESS SETTINGS</font></a>";
|
||||
}
|
||||
echo " <a href=\"./server_stats.php\">REPORTS</a>";
|
||||
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
|
||||
echo "<BR><BR>\n\n";
|
||||
|
||||
$k=0;
|
||||
@@ -128,7 +130,7 @@ $group = $groups[$k];
|
||||
echo "<b><a href=\"./AST_timeonVDADall.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
|
||||
echo "<a href=\"./admin.php?ADD=34&campaign_id=$group\">Modify</a>\n";
|
||||
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
@@ -149,6 +151,9 @@ $ADAavailonly = $row[14];
|
||||
$TAPERtime = $row[15];
|
||||
$CALLtime = $row[16];
|
||||
$DIALtimeout = $row[17];
|
||||
$DIALstatuses = $row[18];
|
||||
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
||||
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
||||
|
||||
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -214,7 +219,7 @@ echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
@@ -240,7 +245,7 @@ echo "<TD ALIGN=LEFT COLSPAN=8>";
|
||||
################################################################################
|
||||
###### OUTBOUND CALLS
|
||||
################################################################################
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -289,7 +294,7 @@ $parked_to_print = mysql_num_rows($rslt);
|
||||
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
||||
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
||||
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{echo "$NFB$out_total$NFE current active calls \n";}
|
||||
else
|
||||
{echo "$NFB$out_total$NFE calls being placed \n";}
|
||||
@@ -323,7 +328,7 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
while ($i < $talking_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if (eregi("READY|PAUSED",$row[4]))
|
||||
if (eregi("READY|PAUSED",$row[3]))
|
||||
{
|
||||
$row[5]=$row[6];
|
||||
}
|
||||
|
||||
@@ -3,6 +3,11 @@
|
||||
###
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1042 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -18,6 +23,23 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
$timeONEhoursAGO = ($STARTtime - 3600);
|
||||
@@ -62,12 +84,12 @@ if ($reset_counter > 7)
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB=$DB&reset_counter=$reset_counter\">\n";
|
||||
echo "<TITLE>VICIDIAL: Time On Park</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<PRE><FONT SIZE=3>\n\n";
|
||||
|
||||
echo "VICIDIAL: Time On Park $NOW_TIME\n\n";
|
||||
echo "VICIDIAL: Time On Park $NOW_TIME <a href=\"./admin.php?ADD=999999\">REPORTS</a>\n\n";
|
||||
echo "+------------+-----------------+---------------------+---------+\n";
|
||||
echo "| CHANNEL | GROUP | START TIME | MINUTES |\n";
|
||||
echo "+------------+-----------------+---------------------+---------+\n";
|
||||
@@ -76,7 +98,7 @@ echo "+------------+-----------------+---------------------+---------+\n";
|
||||
# $linkX=mysql_connect("localhost", "cron", "1234");
|
||||
#mysql_select_db("asterisk");
|
||||
|
||||
$stmt="select extension,user,channel,channel_group,parked_time,UNIX_TIMESTAMP(parked_time) from park_log where status ='PARKED' and server_ip='$server_ip' order by uniqueid;";
|
||||
$stmt="select extension,user,channel,channel_group,parked_time,UNIX_TIMESTAMP(parked_time) from park_log where status ='PARKED' and server_ip='" . mysql_real_escape_string($server_ip) . "' order by uniqueid;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
@@ -138,7 +160,7 @@ echo "| STATION | USER | CHANNEL | GROUP | START TIME
|
||||
echo "+------------|--------+------------+-----------------+---------------------+---------+\n";
|
||||
|
||||
|
||||
$stmt="select extension,user,channel,channel_group,grab_time,UNIX_TIMESTAMP(grab_time) from park_log where status ='TALKING' and server_ip='$server_ip' order by uniqueid;";
|
||||
$stmt="select extension,user,channel,channel_group,grab_time,UNIX_TIMESTAMP(grab_time) from park_log where status ='TALKING' and server_ip='" . mysql_real_escape_string($server_ip) . "' order by uniqueid;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
+10721
-9037
File diff suppressed because it is too large
Load Diff
@@ -85,6 +85,8 @@ if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
|
||||
elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
|
||||
if (isset($_GET["CBuser"])) {$CBuser=$_GET["CBuser"];}
|
||||
elseif (isset($_POST["CBuser"])) {$CBuser=$_POST["CBuser"];}
|
||||
if (isset($_GET["modify_logs"])) {$modify_logs=$_GET["modify_logs"];}
|
||||
elseif (isset($_POST["modify_logs"])) {$modify_logs=$_POST["modify_logs"];}
|
||||
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
@@ -105,6 +107,7 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
# 60619-1539 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# 61130-1639 - Added recording_log lookup and list for this lead_id
|
||||
# 61201-1136 - Added recording_log user(TSR) display and link
|
||||
# 70305-1133 - Changed to default CHECKED modify logs upon status change
|
||||
#
|
||||
|
||||
$STARTtime = date("U");
|
||||
@@ -112,7 +115,7 @@ $TODAY = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and modify_leads='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -216,6 +219,17 @@ $call_length = ($STARTtime - $call_began);
|
||||
|
||||
echo "<BR>Lead added to DNC List: $lead_id - $phone_number<BR>\n";
|
||||
}
|
||||
### update last record in vicidial_agent_log and vicidial_log tables
|
||||
if (($dispo != $status) and ($modify_logs > 0))
|
||||
{
|
||||
$stmt="UPDATE vicidial_log set status='" . mysql_real_escape_string($status) . "' where lead_id='" . mysql_real_escape_string($lead_id) . "' order by call_date desc limit 1";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set status='" . mysql_real_escape_string($status) . "' where lead_id='" . mysql_real_escape_string($lead_id) . "' order by agent_log_id desc limit 1";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
@@ -346,7 +360,9 @@ else
|
||||
echo "</select></td></tr>\n";
|
||||
|
||||
|
||||
echo "<tr><td colspan=2><input type=submit name=submit value=\"SUBMIT\"></td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=left>Modify agent and vicidial logs </td><td align=left><input type=checkbox name=modify_logs value=\"1\" CHECKED></td></tr>\n";
|
||||
|
||||
echo "<tr><td colspan=2 align=center><input type=submit name=submit value=\"SUBMIT\"></td></tr>\n";
|
||||
echo "</table></form>\n";
|
||||
echo "<BR><BR><BR>\n";
|
||||
|
||||
|
||||
@@ -40,7 +40,7 @@ $TODAY = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and modify_leads='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -4,6 +4,11 @@
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# this is the closer popup of a specific call that starts recording the call and allows you to go and fetch info on that caller in the local CRM system.
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1020 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# 61201-1114 - Added lead_id and user to recording_log entry
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -91,6 +96,8 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
#$DB = '1'; # DEBUG override
|
||||
$US = '_';
|
||||
@@ -161,6 +168,7 @@ $browser = getenv("HTTP_USER_AGENT");
|
||||
echo "<html>\n";
|
||||
echo "<head>\n";
|
||||
echo "<title>VICIDIAL FRONTER-CLOSER: Popup</title>\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
|
||||
if (eregi('CL_UNIV',$channel_group))
|
||||
{
|
||||
@@ -234,15 +242,15 @@ if ($parked_count > 0)
|
||||
|
||||
# Local/78600098@demo-6617,2
|
||||
|
||||
$stmt = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Originate','$DTqueryCID','Channel: $local_DEF$conf_silent_prefix$session_id$local_AMP$ext_context','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: $filename','','','','','')";
|
||||
$stmt = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','" . mysql_real_escape_string($server_ip) . "','','Originate','$DTqueryCID','Channel: $local_DEF$conf_silent_prefix" . mysql_real_escape_string($session_id) . "$local_AMP$ext_context','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: " . mysql_real_escape_string($filename) . "','','','','','')";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename) values('Zap/$channel','$server_ip','SIP/$SIPexten','$NOW_TIME','$STARTtime','$filename')";
|
||||
$stmt = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user) values('Zap/" . mysql_real_escape_string($channel) . "','" . mysql_real_escape_string($server_ip) . "','SIP/" . mysql_real_escape_string($SIPexten) . "','$NOW_TIME','$STARTtime','" . mysql_real_escape_string($filename) . "','$lead_id','$user')";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="SELECT recording_id FROM recording_log where filename='$filename'";
|
||||
$stmt="SELECT recording_id FROM recording_log where filename='" . mysql_real_escape_string($filename) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -250,7 +258,7 @@ if ($parked_count > 0)
|
||||
|
||||
echo "Recording command sent for channel $channel - $filename - $recording_id $NOW_TIME\n<BR><BR>\n";
|
||||
|
||||
$stmt="SELECT full_name from vicidial_users where user='$user'";
|
||||
$stmt="SELECT full_name from vicidial_users where user='" . mysql_real_escape_string($user) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -278,7 +286,7 @@ if (eregi('CL_TEST',$channel_group))
|
||||
{
|
||||
echo "GALLERIA TEST CLOSER GROUP: $channel_group\n";
|
||||
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='$parked_by';";
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='" . mysql_real_escape_string($parked_by) . "';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -313,7 +321,7 @@ if ( (eregi('CL_MWCOF',$channel_group)) or (eregi('MWCOF',$group)) or (eregi('TE
|
||||
{
|
||||
echo "BUYERS EDGE INTERNAL CLOSER GROUP: $channel_group\n";
|
||||
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='$parked_by';";
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='" . mysql_real_escape_string($parked_by) . "';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -4,6 +4,11 @@
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# this is the closer popup of a specific call that starts recording the call and allows you to go and fetch info on that caller in the local CRM system.
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1025 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# 61201-1114 - Added lead_id and user to recording_log entry
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -91,6 +96,8 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
#$DB = '1'; # DEBUG override
|
||||
$US = '_';
|
||||
@@ -175,6 +182,7 @@ $browser = getenv("HTTP_USER_AGENT");
|
||||
echo "<html>\n";
|
||||
echo "<head>\n";
|
||||
echo "<title>VICIDIAL FRONTER-CLOSER: Popup</title>\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
|
||||
if (eregi('CL_UNIV',$channel_group))
|
||||
{
|
||||
@@ -220,7 +228,7 @@ else
|
||||
|
||||
<?
|
||||
|
||||
$stmt="SELECT count(*) from live_channels where server_ip='$server_ip' and channel='$customer_zap_channel'";
|
||||
$stmt="SELECT count(*) from live_channels where server_ip='" . mysql_real_escape_string($server_ip) . "' and channel='" . mysql_real_escape_string($customer_zap_channel) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -248,15 +256,15 @@ if ($parked_count > 0)
|
||||
|
||||
# Local/78600098@demo-6617,2
|
||||
|
||||
$stmt = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Originate','$DTqueryCID','Channel: $local_DEF$conf_silent_prefix$session_id$local_AMP$ext_context','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: $filename','','','','','')";
|
||||
$stmt = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','" . mysql_real_escape_string($server_ip) . "','','Originate','$DTqueryCID','Channel: $local_DEF$conf_silent_prefix" . mysql_real_escape_string($session_id) . "$local_AMP$ext_context','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: " . mysql_real_escape_string($filename) . "','','','','','')";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename) values('$channel','$server_ip','SIP/$SIPexten','$NOW_TIME','$STARTtime','$filename')";
|
||||
$stmt = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user) values('$channel','" . mysql_real_escape_string($server_ip) . "','SIP/" . mysql_real_escape_string($SIPexten) . "','$NOW_TIME','$STARTtime','" . mysql_real_escape_string($filename) . "','$lead_id','$user')";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="SELECT recording_id FROM recording_log where filename='$filename'";
|
||||
$stmt="SELECT recording_id FROM recording_log where filename='" . mysql_real_escape_string($filename) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -264,7 +272,7 @@ if ($parked_count > 0)
|
||||
|
||||
echo "Recording command sent for channel $channel - $filename - $recording_id $NOW_TIME\n<BR><BR>\n";
|
||||
|
||||
$stmt="SELECT full_name from vicidial_users where user='$fronter'";
|
||||
$stmt="SELECT full_name from vicidial_users where user='" . mysql_real_escape_string($fronter) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -277,7 +285,7 @@ if ($parked_count > 0)
|
||||
echo "<a href=\"$url\">View Customer Info and Disposition Call</a>\n<BR><BR>\n";
|
||||
|
||||
|
||||
$stmt="SELECT group_name,group_color from vicidial_inbound_groups where group_id='$channel_group'";
|
||||
$stmt="SELECT group_name,group_color from vicidial_inbound_groups where group_id='" . mysql_real_escape_string($channel_group) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -4,6 +4,11 @@
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# the purpose of this script and webpage is to allow for remote or local users of the system to log in and grab phone calls that are coming inbound into the Asterisk server and being put in the parked_channels table while they hear a soundfile for a limited amount of time before being forwarded on to either a set extension or a voicemail box. This gives remote or local agents a way to grab calls without tying up their phone lines all day. The agent sees the refreshing screen of calls on park and when they want to take one they just click on it, and a small window opens that will allow them to grab the call and/or look up more information on the caller through the callerID that is given(if available)
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1032 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -43,6 +48,9 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$STARTtime = date("U");
|
||||
$TODAY = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
@@ -128,13 +136,13 @@ if (!$dialplan_number)
|
||||
|
||||
if ($extension)
|
||||
{
|
||||
$stmt="SELECT count(*) from phones where extension='$extension';";
|
||||
$stmt="SELECT count(*) from phones where extension='" . mysql_real_escape_string($extension) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$ext_found=$row[0];
|
||||
if ($ext_found > 0)
|
||||
{
|
||||
$stmt="SELECT dialplan_number,server_ip from phones where extension='$extension';";
|
||||
$stmt="SELECT dialplan_number,server_ip from phones where extension='" . mysql_real_escape_string($extension) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$dialplan_number=$row[0];
|
||||
@@ -181,10 +189,10 @@ if (!$dialplan_number)
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGIN','CLOSER','$NOW_TIME','$STARTtime');";
|
||||
$stmt="INSERT INTO vicidial_user_log values('','" . mysql_real_escape_string($user) . "','LOGIN','CLOSER','$NOW_TIME','$STARTtime');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo"<META HTTP-EQUIV=Refresh CONTENT=\"3; URL=$PHP_SELF?dialplan_number=$dialplan_number&server_ip=$server_ip&extension=$extension&DB=$DB$form_groups\">\n";
|
||||
|
||||
echo "<font=green><b>extension found, forwarding you to closer page, please wait 3 seconds...</b></font>\n";
|
||||
@@ -224,7 +232,7 @@ while($o < $group_selected)
|
||||
}
|
||||
|
||||
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo"<META HTTP-EQUIV=Refresh CONTENT=\"5; URL=$PHP_SELF?dialplan_number=$dialplan_number&server_ip=$server_ip&extension=$extension&DB=$DB$form_groups\">\n";
|
||||
|
||||
#CHANNEL SERVER CHANNEL_GROUP EXTENSION PARKED_BY PARKED_TIME
|
||||
@@ -245,14 +253,14 @@ echo "--------------------------------------------------------------------------
|
||||
|
||||
|
||||
|
||||
$stmt="SELECT count(*) from parked_channels where server_ip='$server_ip'";
|
||||
$stmt="SELECT count(*) from parked_channels where server_ip='" . mysql_real_escape_string($server_ip) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$parked_count = $row[0];
|
||||
if ($parked_count > 0)
|
||||
{
|
||||
$stmt="SELECT * from parked_channels where server_ip='$server_ip' and channel_group LIKE \"CL_%\" order by channel_group,parked_time";
|
||||
$stmt="SELECT * from parked_channels where server_ip='" . mysql_real_escape_string($server_ip) . "' and channel_group LIKE \"CL_%\" order by channel_group,parked_time";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
|
||||
@@ -4,6 +4,10 @@
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# this is the closer popup of a specific call that grabs the call and allows you to go and fetch info on that caller in the local CRM system.
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1029 - Added variable filtering to eliminate SQL injection attack threat
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -43,6 +47,9 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
|
||||
#$DB=1;
|
||||
$US = '_';
|
||||
@@ -99,6 +106,7 @@ $browser = getenv("HTTP_USER_AGENT");
|
||||
echo "<html>\n";
|
||||
echo "<head>\n";
|
||||
echo "<title>VICIDIAL CLOSER: Popup</title>\n";
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
|
||||
if (eregi('CL_UNIV',$channel_group))
|
||||
{
|
||||
@@ -152,7 +160,7 @@ $parked_count = $row[0];
|
||||
|
||||
if ($parked_count > 0)
|
||||
{
|
||||
$stmt="DELETE from parked_channels where server_ip='$server_ip' and parked_time='$parked_time' and channel='$channel' LIMIT 1";
|
||||
$stmt="DELETE from parked_channels where server_ip='" . mysql_real_escape_string($server_ip) . "' and parked_time='" . mysql_real_escape_string($parked_time) . "' and channel='" . mysql_real_escape_string($channel) . "' LIMIT 1";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -180,13 +188,13 @@ if ($parked_count > 0)
|
||||
# echo "Recording command sent for channel $channel - $filename - $recording_id<BR>\n";
|
||||
|
||||
### insert a NEW record to the vicidial_manager table to be processed
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Redirect','$DTqueryCID','Exten: $dialplan_number','Channel: $channel','Context: $ext_context','Priority: 1','Callerid: $DTqueryCID','','','','','')";
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','" . mysql_real_escape_string($server_ip) . "','','Redirect','$DTqueryCID','Exten: $dialplan_number','Channel: " . mysql_real_escape_string($channel) . "','Context: $ext_context','Priority: 1','Callerid: $DTqueryCID','','','','','')";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "Redirect command sent for channel $channel $NOW_TIME\n<BR><BR>\n";
|
||||
|
||||
$stmt="SELECT full_name from vicidial_users where user='$parked_by'";
|
||||
$stmt="SELECT full_name from vicidial_users where user='" . mysql_real_escape_string($parked_by) . "'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -200,7 +208,7 @@ if ($parked_count > 0)
|
||||
|
||||
|
||||
|
||||
$stmt="UPDATE park_log set grab_time='$NOW_TIME',status='TALKING',extension='$extension',user='$PHP_AUTH_USER' where parked_time='$parked_time' and server_ip='$server_ip' and channel='$channel'";
|
||||
$stmt="UPDATE park_log set grab_time='$NOW_TIME',status='TALKING',extension='" . mysql_real_escape_string($extension) . "',user='$PHP_AUTH_USER' where parked_time='" . mysql_real_escape_string($parked_time) . "' and server_ip='" . mysql_real_escape_string($server_ip) . "' and channel='" . mysql_real_escape_string($channel) . "'";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$fp = fopen ("./closer_SQL_updates.txt", "a");
|
||||
fwrite ($fp, "$date|$PHP_AUTH_USER|$stmt|\n");
|
||||
@@ -216,7 +224,7 @@ if (eregi('CL_TEST',$channel_group))
|
||||
{
|
||||
echo "GALLERIA TEST CLOSER GROUP: $channel_group\n";
|
||||
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='$parked_by';";
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='" . mysql_real_escape_string($parked_by) . "';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -251,7 +259,7 @@ if (eregi('CL_MWCOF',$channel_group))
|
||||
{
|
||||
echo "GALLERIA INTERNAL CLOSER GROUP: $channel_group\n";
|
||||
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='$parked_by';";
|
||||
$stmt="SELECT user,phone_number from vicidial_list where lead_id='" . mysql_real_escape_string($parked_by) . "';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -44,5 +44,6 @@ $local_AMP = '@';
|
||||
$ext_context = 'demo';
|
||||
$recording_exten = '8309';
|
||||
$WeBRooTWritablE = '1';
|
||||
$non_latin = '0'; # set to 1 for UTF rules
|
||||
|
||||
?>
|
||||
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -15,12 +15,13 @@
|
||||
# 60906-1059 - added filter of non-digits in alt_phone field
|
||||
# 61110-1222 - added new USA-Canada DST scheme and Brazil DST scheme
|
||||
# 61128-1046 - added postal code GMT lookup and duplicate check options
|
||||
# 70205-1703 - Defaulted phone_code to 1 if not populated
|
||||
#
|
||||
# make sure vicidial_list exists and that your file follows the formatting correctly. This page does not dedupe or do any other lead filtering actions yet at this time.
|
||||
#
|
||||
|
||||
$version = '2.0.2';
|
||||
$build = '61128-1046';
|
||||
$version = '2.0.3';
|
||||
$build = '70205-1703';
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
|
||||
@@ -141,7 +142,7 @@ function ShowProgress(good, bad, total, dup, post) {
|
||||
<td align=left width="75%"><font face="arial, helvetica" size=1><select size=1 name=dupcheck><option selected value="NONE">NO DUPLICATE CHECK</option><option value="DUP">CHECK FOR DUPLICATES BY PHONE IN LIST ID</option></select></td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td align=right width="25%"><font face="arial, helvetica" size=2>Lead Timezone Lookup: </font></td>
|
||||
<td align=right width="25%"><font face="arial, helvetica" size=2>Lead Time Zone Lookup: </font></td>
|
||||
<td align=left width="75%"><font face="arial, helvetica" size=1><select size=1 name=postalgmt><option selected value="AREA">COUNTRY CODE AND AREA CODE ONLY</option><option value="POSTAL">POSTAL CODE FIRST</option></select></td>
|
||||
</tr>
|
||||
<tr>
|
||||
@@ -872,6 +873,7 @@ if ($leadfile and filesize($LF_path)<=8388608) {
|
||||
}
|
||||
|
||||
|
||||
if (strlen($phone_code)<1) {$phone_code = '1';}
|
||||
if ($multi_insert_counter > 8) {
|
||||
### insert good deal into pending_transactions table ###
|
||||
$stmtZ = "INSERT INTO vicidial_list values$multistmt('','$entry_date','$modify_date','$status','$user','$vendor_lead_code','$source_id','$list_id','$gmt_offset','$called_since_last_reset','$phone_code','$phone_number','$title','$first_name','$middle_initial','$last_name','$address1','$address2','$address3','$city','$state','$province','$postal_code','$country','$gender','$date_of_birth','$alt_phone','$email','$security_phrase','$comments',0);";
|
||||
|
||||
@@ -15,6 +15,7 @@
|
||||
# 60906-1058 - added filter of non-digits in alt_phone field
|
||||
# 61110-1229 - added new USA-Canada DST scheme and Brazil DST scheme
|
||||
# 61128-1215 - added postal code GMT lookup and duplicate check options
|
||||
# 70205-1703 - Defaulted phone_code to 1 if not populated
|
||||
#
|
||||
|
||||
### begin parsing run-time options ###
|
||||
@@ -434,6 +435,7 @@ foreach $oWkS (@{$oBook->{Worksheet}}) {
|
||||
$AC_processed++;
|
||||
}
|
||||
|
||||
if (length($phone_code)<1) {$phone_code = '1';}
|
||||
if ($multi_insert_counter > 8) {
|
||||
### insert good deal into pending_transactions table ###
|
||||
$stmtZ = "INSERT INTO vicidial_list values$multistmt('','$entry_date','$modify_date','$status','$user','$vendor_lead_code','$source_id','$list_id','$gmt_offset','$called_since_last_reset','$phone_code','$phone_number','$title','$first_name','$middle_initial','$last_name','$address1','$address2','$address3','$city','$state','$province','$postal_code','$country','$gender','$date_of_birth','$alt_phone','$email','$security_phrase','$comments',0);";
|
||||
@@ -454,7 +456,7 @@ foreach $oWkS (@{$oBook->{Worksheet}}) {
|
||||
}
|
||||
$total++;
|
||||
if ($total%100==0) {
|
||||
print "<script language='JavaScript1.2'>ShowProgress($good, $bad, $total)</script>";
|
||||
print "<script language='JavaScript1.2'>ShowProgress($good, $bad, $total, $dup_lead, $postalgmt_found)</script>";
|
||||
sleep(1);
|
||||
# flush();
|
||||
}
|
||||
|
||||
@@ -14,6 +14,7 @@
|
||||
# 60906-1056 - added filter of non-digits in alt_phone field
|
||||
# 61110-1229 - added new USA-Canada DST scheme and Brazil DST scheme
|
||||
# 61128-1207 - added postal code GMT lookup and duplicate check options
|
||||
# 70205-1703 - Defaulted phone_code to 1 if not populated
|
||||
#
|
||||
|
||||
### begin parsing run-time options ###
|
||||
@@ -436,6 +437,7 @@ foreach $oWkS (@{$oBook->{Worksheet}}) {
|
||||
$AC_processed++;
|
||||
}
|
||||
|
||||
if (length($phone_code)<1) {$phone_code = '1';}
|
||||
if ($multi_insert_counter > 8) {
|
||||
### insert good deal into pending_transactions table ###
|
||||
$stmtZ = "INSERT INTO vicidial_list values$multistmt('','$entry_date','$modify_date','$status','$user','$vendor_lead_code','$source_id','$list_id','$gmt_offset','$called_since_last_reset','$phone_code','$phone_number','$title','$first_name','$middle_initial','$last_name','$address1','$address2','$address3','$city','$state','$province','$postal_code','$country_code','$gender','$date_of_birth','$alt_phone','$email','$security_phrase','$comments',0);";
|
||||
@@ -456,7 +458,7 @@ foreach $oWkS (@{$oBook->{Worksheet}}) {
|
||||
}
|
||||
$total++;
|
||||
if ($total%100==0) {
|
||||
print "<script language='JavaScript1.2'>ShowProgress($good, $bad, $total)</script>";
|
||||
print "<script language='JavaScript1.2'>ShowProgress($good, $bad, $total, $dup_lead, $postalgmt_found)</script>";
|
||||
sleep(1);
|
||||
# flush();
|
||||
}
|
||||
|
||||
@@ -307,7 +307,7 @@ function ParseFileName() {
|
||||
<td align=left width="75%"><font face="arial, helvetica" size=1><select size=1 name=dupcheck><option selected value="NONE">NO DUPLICATE CHECK</option><option value="DUP">CHECK FOR DUPLICATES BY PHONE IN LIST ID</option></select></td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td align=right width="25%"><font face="arial, helvetica" size=2>Lead Timezone Lookup: </font></td>
|
||||
<td align=right width="25%"><font face="arial, helvetica" size=2>Lead Time Zone Lookup: </font></td>
|
||||
<td align=left width="75%"><font face="arial, helvetica" size=1><select size=1 name=postalgmt><option selected value="AREA">COUNTRY CODE AND AREA CODE ONLY</option><option value="POSTAL">POSTAL CODE FIRST</option></select></td>
|
||||
</tr>
|
||||
<tr>
|
||||
|
||||
@@ -46,7 +46,7 @@ $admin_page = './admin.php';
|
||||
if (!isset($begin_date)) {$begin_date = $TODAY;}
|
||||
if (!isset($end_date)) {$end_date = $TODAY;}
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and view_reports='1';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
@@ -32,7 +32,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -7,6 +7,7 @@
|
||||
#
|
||||
# 60619-1743 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# 61201-1136 - Added recordings display and changed calls to time range with 10000 limit
|
||||
# 70118-1605 - Added user group column to login/out and calls lists
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -38,7 +39,7 @@ $TODAY = date("Y-m-d");
|
||||
if (!isset($begin_date)) {$begin_date = $TODAY;}
|
||||
if (!isset($end_date)) {$end_date = $TODAY;}
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and view_reports='1';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -111,6 +112,11 @@ echo "<input type=submit name=submit value=submit>\n";
|
||||
|
||||
echo " $user - $full_name\n";
|
||||
|
||||
echo " - <a href=\"./AST_agent_time_sheet.php?agent=$user\">VICIDIAL Time Sheet</a>\n";
|
||||
echo " - <a href=\"./user_status.php?user=$user\">User Status</a>\n";
|
||||
echo " - <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
|
||||
|
||||
|
||||
echo "</B></TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
|
||||
|
||||
@@ -173,10 +179,10 @@ echo "<br><br>\n";
|
||||
echo "<center>\n";
|
||||
|
||||
echo "<B>LOGIN/LOGOUT TIME:</B>\n";
|
||||
echo "<TABLE width=400 cellspacing=0 cellpadding=1>\n";
|
||||
echo "<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2>HOURS:MINUTES</td></tr>\n";
|
||||
echo "<TABLE width=500 cellspacing=0 cellpadding=1>\n";
|
||||
echo "<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>HOURS:MINUTES</td></tr>\n";
|
||||
|
||||
$stmt="SELECT event,event_epoch,event_date,campaign_id from vicidial_user_log where user='" . mysql_real_escape_string($user) . "' and event_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and event_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59'";
|
||||
$stmt="SELECT event,event_epoch,event_date,campaign_id,user_group from vicidial_user_log where user='" . mysql_real_escape_string($user) . "' and event_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and event_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59'";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$events_to_print = mysql_num_rows($rslt);
|
||||
|
||||
@@ -197,6 +203,7 @@ echo "<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td
|
||||
echo "<tr $bgcolor><td><font size=2>$row[0]</td>";
|
||||
echo "<td align=right><font size=2> $row[2]</td>\n";
|
||||
echo "<td align=right><font size=2> $row[3]</td>\n";
|
||||
echo "<td align=right><font size=2> $row[4]</td>\n";
|
||||
echo "<td align=right><font size=2> </td></tr>\n";
|
||||
}
|
||||
if (ereg("LOGOUT", $row[0]))
|
||||
@@ -216,6 +223,7 @@ echo "<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td
|
||||
echo "<tr $bgcolor><td><font size=2>$row[0]</td>";
|
||||
echo "<td align=right><font size=2> $row[2]</td>\n";
|
||||
echo "<td align=right><font size=2> $row[3]</td>\n";
|
||||
echo "<td align=right><font size=2> $row[4]</td>\n";
|
||||
echo "<td align=right><font size=2> $event_hours_int:$event_minutes_int</td></tr>\n";
|
||||
$event_start_seconds='';
|
||||
$event_stop_seconds='';
|
||||
@@ -256,8 +264,8 @@ echo "<br><br>\n";
|
||||
echo "<center>\n";
|
||||
|
||||
echo "<B>CALLS FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
|
||||
echo "<TABLE width=550 cellspacing=0 cellpadding=1>\n";
|
||||
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td></tr>\n";
|
||||
echo "<TABLE width=650 cellspacing=0 cellpadding=1>\n";
|
||||
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td></tr>\n";
|
||||
|
||||
$stmt="select * from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by call_date desc limit 10000;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -279,13 +287,14 @@ echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left
|
||||
echo "<td align=left><font size=2> $row[8]</td>\n";
|
||||
echo "<td align=left><font size=2> $row[10] </td>\n";
|
||||
echo "<td align=right><font size=2> $row[3] </td>\n";
|
||||
echo "<td align=right><font size=2> $row[14] </td>\n";
|
||||
echo "<td align=right><font size=2> $row[2] </td>\n";
|
||||
echo "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" target=\"_blank\">$row[1]</A> </td></tr>\n";
|
||||
|
||||
}
|
||||
|
||||
|
||||
echo "</TABLE></center>\n";
|
||||
echo "</TABLE></center><BR><BR>\n";
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -39,7 +39,7 @@ $TODAY = date("Y-m-d");
|
||||
if (!isset($begin_date)) {$begin_date = $TODAY;}
|
||||
if (!isset($end_date)) {$end_date = $TODAY;}
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and view_reports='1';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -75,10 +75,11 @@ $browser = getenv("HTTP_USER_AGENT");
|
||||
fclose($fp);
|
||||
}
|
||||
|
||||
$stmt="SELECT full_name from vicidial_users where user='" . mysql_real_escape_string($user) . "';";
|
||||
$stmt="SELECT full_name,user_group from vicidial_users where user='" . mysql_real_escape_string($user) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$full_name = $row[0];
|
||||
$user_group = $row[1];
|
||||
|
||||
$stmt="SELECT * from vicidial_live_agents where user='" . mysql_real_escape_string($user) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -198,9 +199,12 @@ else
|
||||
}
|
||||
|
||||
|
||||
echo " $user - $full_name - \n";
|
||||
echo " $user - $full_name \n";
|
||||
echo " GROUP: $user_group <BR><BR>\n";
|
||||
|
||||
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">VICIDIAL Time Sheet</a>\n";
|
||||
echo " - <a href=\"./user_stats.php?user=$user\">User Stats</a>\n";
|
||||
echo " - <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
|
||||
|
||||
echo "</B></TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
|
||||
|
||||
@@ -1,12 +1,16 @@
|
||||
<?
|
||||
### voice_lab.php
|
||||
###
|
||||
### This script is designed to broadcast a recorded message or allow a person to
|
||||
### speak to all agents logged into a VICIDIAL campaign.
|
||||
###
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
#
|
||||
# CHANGES
|
||||
#
|
||||
# 61220-1050 - First Build
|
||||
# 70115-1246 - Added ability to define an exten to play
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -16,18 +20,22 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
||||
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
||||
if (isset($_GET["message"])) {$message=$_GET["message"];}
|
||||
elseif (isset($_POST["message"])) {$message=$_POST["message"];}
|
||||
if (isset($_GET["session_id"])) {$session_id=$_GET["session_id"];}
|
||||
elseif (isset($_POST["session_id"])) {$session_id=$_POST["session_id"];}
|
||||
if (isset($_GET["campaign_id"])) {$campaign_id=$_GET["campaign_id"];}
|
||||
elseif (isset($_POST["campaign_id"])) {$campaign_id=$_POST["campaign_id"];}
|
||||
if (isset($_GET["NEW_VOICE_LAB"])) {$NEW_VOICE_LAB=$_GET["NEW_VOICE_LAB"];}
|
||||
elseif (isset($_POST["NEW_VOICE_LAB"])) {$NEW_VOICE_LAB=$_POST["NEW_VOICE_LAB"];}
|
||||
if (isset($_GET["NEW_VOICE_LAB"])) {$NEW_VOICE_LAB=$_GET["NEW_VOICE_LAB"];}
|
||||
elseif (isset($_POST["NEW_VOICE_LAB"])) {$NEW_VOICE_LAB=$_POST["NEW_VOICE_LAB"];}
|
||||
if (isset($_GET["KILL_VOICE_LAB"])) {$KILL_VOICE_LAB=$_GET["KILL_VOICE_LAB"];}
|
||||
elseif (isset($_POST["KILL_VOICE_LAB"])) {$KILL_VOICE_LAB=$_POST["KILL_VOICE_LAB"];}
|
||||
if (isset($_GET["PLAY_MESSAGE"])) {$PLAY_MESSAGE=$_GET["PLAY_MESSAGE"];}
|
||||
elseif (isset($_POST["PLAY_MESSAGE"])) {$PLAY_MESSAGE=$_POST["PLAY_MESSAGE"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
@@ -134,8 +142,16 @@ if ($NEW_VOICE_LAB > 0)
|
||||
{
|
||||
if ( (strlen($server_ip) > 6) && (strlen($session_id) > 6) && (strlen($campaign_id) > 2) )
|
||||
{
|
||||
echo "<br><br><br>TO START YOUR VOICE LAB, DIAL $session_id ON YOUR PHONE NOW<br><br><br>\n";
|
||||
echo "<br><br><br>TO START YOUR VOICE LAB, DIAL 9$session_id ON YOUR PHONE NOW<br>\n";
|
||||
|
||||
echo "<br>or, you can enter an extension that you want played below<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=PLAY_MESSAGE value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "<input type=hidden name=server_ip value=$server_ip>\n";
|
||||
echo "<input type=hidden name=campaign_id value=$campaign_id>\n";
|
||||
echo "Message Extension<input type=text name=message>\n";
|
||||
echo "<input type=submit name=submit value='PLAY THIS MESSAGE'>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
|
||||
$S='*';
|
||||
$D_s_ip = explode('.', $server_ip);
|
||||
@@ -205,27 +221,68 @@ if ($NEW_VOICE_LAB > 0)
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<br>Start a Voice Lab Session: 8600900<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=NEW_VOICE_LAB value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "Your Server: <select size=1 name=server_ip>$servers_list</select>\n";
|
||||
echo "<BR>\n";
|
||||
echo "Campaign: <select size=1 name=campaign_id>$campaigns_list</select>";
|
||||
echo "<BR>\n";
|
||||
echo "<input type=submit name=submit value=submit>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
if ($PLAY_MESSAGE > 0)
|
||||
{
|
||||
if ( (strlen($server_ip) > 6) && (strlen($session_id) > 6) && (strlen($campaign_id) > 2) && (strlen($message) > 0) )
|
||||
{
|
||||
echo "<br><br><br>TO START YOUR VOICE LAB, DIAL 9$session_id ON YOUR PHONE NOW<br>\n";
|
||||
|
||||
echo "<br>or, you can enter an extension that you want played below<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=PLAY_MESSAGE value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "<input type=hidden name=server_ip value=$server_ip>\n";
|
||||
echo "<input type=hidden name=campaign_id value=$campaign_id>\n";
|
||||
echo "Message Extension<input type=text name=message>\n";
|
||||
echo "<input type=submit name=submit value='PLAY THIS MESSAGE'>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
|
||||
$nn='99';
|
||||
$n='9';
|
||||
|
||||
$stmt="INSERT INTO vicidial_manager values('','','$MYSQL_datetime','NEW','N','$server_ip','','Originate','VL$FILE_datetime$nn','Channel: $local_DEF$n$session_id$local_AMP$ext_context','Context: $ext_context','Exten: $message','Priority: 1','Callerid: VL$FILE_datetime$nn','','','','','')";
|
||||
echo "|$stmt|\n<BR><BR>\n";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "MESSAGE $message played at session $session_id on server $server_ip\n";
|
||||
|
||||
echo "<br>Kill a Voice Lab Session: 8600900<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=KILL_VOICE_LAB value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "<input type=hidden name=server_ip value=$server_ip>\n";
|
||||
echo "<input type=hidden name=campaign_id value=$campaign_id>\n";
|
||||
echo "<input type=submit name=submit value='KILL THIS VOICE LAB'>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "ERROR!!!! Not all info entered properly\n<BR><BR>\n";
|
||||
echo "|$server_ip| |$session_id| |$campaign_id|\n<BR><BR>\n";
|
||||
echo "<a href=\"$PHP_SELF\">Back to main voicelab screen</a>\n<BR><BR>\n";
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<br>Start a Voice Lab Session: 8600900<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=NEW_VOICE_LAB value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "Your Server: <select size=1 name=server_ip>$servers_list</select>\n";
|
||||
echo "<BR>\n";
|
||||
echo "Campaign: <select size=1 name=campaign_id>$campaigns_list</select>";
|
||||
echo "<BR>\n";
|
||||
echo "<input type=submit name=submit value=submit>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
|
||||
|
||||
echo "<br>Kill a Voice Lab Session: 8600900<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=KILL_VOICE_LAB value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "Your Server: <select size=1 name=server_ip>$servers_list</select>\n";
|
||||
echo "<BR>\n";
|
||||
echo "Campaign: <select size=1 name=campaign_id>$campaigns_list</select>";
|
||||
echo "<BR>\n";
|
||||
echo "<input type=submit name=submit value=submit>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
|
||||
echo "<br>Kill a Voice Lab Session: 8600900<form action=$PHP_SELF method=POST>\n";
|
||||
echo "<input type=hidden name=KILL_VOICE_LAB value=2>\n";
|
||||
echo "<input type=hidden name=session_id value=8600900>\n";
|
||||
echo "Your Server: <select size=1 name=server_ip>$servers_list</select>\n";
|
||||
echo "<BR>\n";
|
||||
echo "Campaign: <select size=1 name=campaign_id>$campaigns_list</select>";
|
||||
echo "<BR>\n";
|
||||
echo "<input type=submit name=submit value=submit>\n";
|
||||
echo "</form><BR><BR><BR>\n";
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
|
||||
@@ -0,0 +1,25 @@
|
||||
<?
|
||||
# welcome.php - VICIDIAL welcome page
|
||||
#
|
||||
#
|
||||
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
|
||||
echo "<title>VICIDIAL Welcome</title>\n";
|
||||
echo "</head>\n";
|
||||
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0>\n";
|
||||
echo "<BR><BR><BR><BR><BR><CENTER><TABLE WIDTH=300 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E0C2D6\"><TR BGCOLOR=WHITE>";
|
||||
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" BORDER=0></TD>";
|
||||
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Welcome </TD>";
|
||||
echo "</TR>\n";
|
||||
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> </TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=3><b> <a href=\"../agc/vicidial.php\">Agent Login</a> </TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> </TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=3><b> <a href=\"../vicidial/admin.php\">Administration</a> </TD></TR>\n";
|
||||
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> </TD></TR>\n";
|
||||
echo "</TABLE>\n";
|
||||
echo "</FORM>\n\n";
|
||||
echo "</body>\n\n";
|
||||
echo "</html>\n\n";
|
||||
|
||||
?>
|
||||
@@ -27,7 +27,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -86,7 +86,7 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">ÄNDERN Sie</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=3111&group_id=$group\">ÄNDERN Sie</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
@@ -29,7 +29,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -88,7 +88,7 @@ echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">ÄNDERN Sie</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">ÄNDERN Sie</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
@@ -202,6 +202,82 @@ echo "Total NA calls -Busy,Disconnect,RingNoAnswer: $NAcalls $NApercent%\n";
|
||||
echo "Durchschnittliche Anruf-Länge für Na benennt in den Sekunden: $average_na_seconds\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL STATUS STATS
|
||||
|
||||
$TOTALcalls = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL STATUS STATS\n";
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
echo "| STATUS | DESCRIPTION | CALLS |\n";
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
|
||||
$stmt="SELECT * from vicidial_statuses order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$statuses_list='';
|
||||
|
||||
$o=0;
|
||||
while ($statuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$statname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="SELECT * from vicidial_campaign_statuses where campaign_id='" . mysql_real_escape_string($group) . "' order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$Cstatuses_to_print = mysql_num_rows($rslt);
|
||||
|
||||
$o=0;
|
||||
while ($Cstatuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$statname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="select count(*),status from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $statuses_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = ($TOTALcalls + $row[0]);
|
||||
|
||||
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
||||
$RAWstatus = $row[1];
|
||||
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
||||
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
||||
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
|
||||
echo "| $status | $status_name | $STATUScount |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
||||
|
||||
echo "+--------+----------------------+------------+\n";
|
||||
echo "| TOTAL: | $TOTALcalls |\n";
|
||||
echo "+-------------------------------+------------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### USER STATS
|
||||
|
||||
@@ -217,6 +293,7 @@ echo "| MITTEL | CALLS | TIME M | AVRG M |\n";
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
|
||||
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
@@ -228,8 +305,15 @@ while ($i < $users_to_print)
|
||||
$TOTcalls = ($TOTcalls + $row[2]);
|
||||
$TOTtime = ($TOTtime + $row[3]);
|
||||
|
||||
$user = sprintf("%-6s", $row[0]);
|
||||
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
$user = sprintf("%-6s", $row[0]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$full_name = sprintf("%-45s", $row[1]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
|
||||
}
|
||||
$USERcalls = sprintf("%10s", $row[2]);
|
||||
$USERtotTALK = $row[3];
|
||||
$USERavgTALK = $row[4];
|
||||
|
||||
@@ -7,7 +7,8 @@
|
||||
#
|
||||
# 60619-1654 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
# 70115-1614 - Added ALT field for vicidial_hopper alt_dial column
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -24,7 +25,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and modify_campaigns='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -122,11 +123,11 @@ echo "Gesamtleitungen im Zufuhrbehälter im Augenblick: $TOTALcalls\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- LEADS IN HOPPER\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "| | LEAD_ID | PHONE NUM | STATE | STATUS | COUNT | GMT |\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
echo "| | LEAD_ID | PHONE NUM | STATE | STATUS | COUNT | GMT | ALT |\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
|
||||
$stmt="select vicidial_hopper.lead_id,phone_number,vicidial_hopper.state,vicidial_list.status,called_count,vicidial_hopper.gmt_offset_now,hopper_id from vicidial_hopper,vicidial_list where vicidial_hopper.campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_hopper.lead_id=vicidial_list.lead_id order by hopper_id limit 2000;";
|
||||
$stmt="select vicidial_hopper.lead_id,phone_number,vicidial_hopper.state,vicidial_list.status,called_count,vicidial_hopper.gmt_offset_now,hopper_id,alt_dial from vicidial_hopper,vicidial_list where vicidial_hopper.campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_hopper.lead_id=vicidial_list.lead_id order by hopper_id limit 2000;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
@@ -143,14 +144,15 @@ while ($i < $users_to_print)
|
||||
$count = sprintf("%-5s", $row[4]);
|
||||
$gmt = sprintf("%-6s", $row[5]);
|
||||
$hopper_id = sprintf("%-6s", $row[6]);
|
||||
$alt_dial = sprintf("%-5s", $row[7]);
|
||||
|
||||
if ($DB) {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt | $hopper_id |\n";}
|
||||
else {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt |\n";}
|
||||
else {echo "| $FMT_i | $lead_id | $phone_number | $state | $status | $count | $gmt | $alt_dial |\n";}
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+\n";
|
||||
echo "+------+-----------+------------+-------+--------+-------+--------+-------+\n";
|
||||
|
||||
|
||||
}
|
||||
|
||||
@@ -35,7 +35,7 @@ $build = '60620-1044';
|
||||
|
||||
$STARTtime = date("U");
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 8;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 8 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -63,7 +63,11 @@ if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
<?
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo "<TITLE>VICIDIAL: Agent Time Sheet</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet<BR>\n";
|
||||
echo "<a href=\"./admin.php\">VICIDIAL ADMIN</a>: Agent Time Sheet\n";
|
||||
echo " - <a href=\"./user_stats.php?user=$agent\">User Stats</a>\n";
|
||||
echo " - <a href=\"./user_status.php?user=$agent\">User Status</a>\n";
|
||||
echo " - <a href=\"./admin.php?ADD=3&user=$agent\">Ändern Sie Benutzer</a>\n";
|
||||
echo "<BR>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET> \n";
|
||||
echo "Date: <INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
|
||||
echo "User ID: <INPUT TYPE=TEXT NAME=agent SIZE=10 MAXLENGTH=20 VALUE=\"$agent\">\n";
|
||||
|
||||
@@ -0,0 +1,400 @@
|
||||
<?
|
||||
# AST_inboundEXTstats.php
|
||||
#
|
||||
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
#
|
||||
# CHANGES
|
||||
# 60421-1450 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
# 60620-1322 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
|
||||
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
|
||||
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Unzulässiges Username/Kennwort:|$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
|
||||
$NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
if (!isset($server_ip)) {$server_ip = '10.10.11.20';}
|
||||
|
||||
$stmt="select extension,full_number,inbound_name from inbound_numbers where server_ip='" . mysql_real_escape_string($server_ip) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$inbound_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $inbound_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$inbound[$i] =$row[0];
|
||||
$fullnum[$i] =$row[1];
|
||||
$inbname[$i] =$row[2];
|
||||
$i++;
|
||||
}
|
||||
?>
|
||||
|
||||
<HTML>
|
||||
<HEAD>
|
||||
<STYLE type="text/css">
|
||||
<!--
|
||||
.green {color: white; background-color: green}
|
||||
.red {color: white; background-color: red}
|
||||
.blue {color: white; background-color: blue}
|
||||
.purple {color: white; background-color: purple}
|
||||
-->
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
echo"<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=iso-8859-1\">\n";
|
||||
#echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB=$DB\">\n";
|
||||
echo "<TITLE>ASTERISK: Inbound Anruf-Notfall</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=server_ip VALUE=\"$server_ip\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
||||
echo "<SELECT SIZE=1 NAME=group>\n";
|
||||
$o=0;
|
||||
while ($inbound_to_print > $o)
|
||||
{
|
||||
if ($inbound[$o] == $group) {echo "<option selected value=\"$inbound[$o]\">$fullnum[$o] - $inbname[$o]</option>\n";}
|
||||
else {echo "<option value=\"$inbound[$o]\">$fullnum[$o] - $inbname[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=Submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n\n";
|
||||
|
||||
|
||||
if (!$group)
|
||||
{
|
||||
echo "\n\n";
|
||||
echo "WÄHLEN Sie BITTE Eine ZAHL Vor UND DATUM OBEN UND KLICKEN REICHT Ein\n";
|
||||
}
|
||||
|
||||
else
|
||||
{
|
||||
|
||||
|
||||
echo "ASTERISK: Inbound Anruf-Notfall $NOW_TIME\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- TOTALS\n";
|
||||
|
||||
$extenSQL = "and extension='" . mysql_real_escape_string($group) . "'";
|
||||
if (eregi("\*",$group))
|
||||
{$extenSQL = "and extension LIKE \"%$group\"";}
|
||||
$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $row[0]);
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
|
||||
echo "Gesamtanrufe, die in diese Zahl kamen: $TOTALcalls\n";
|
||||
echo "Average Call Length(seconds) for all Calls: $average_hold_seconds\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- DROPS\n";
|
||||
|
||||
$stmt="select count(*),sum(length_in_sec) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$DROPcalls = sprintf("%10s", $row[0]);
|
||||
$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
|
||||
$DROPpercent = round($DROPpercent, 0);
|
||||
|
||||
if ($row[0])
|
||||
{
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
}
|
||||
else {$DROPpercent=0; $average_hold_seconds=0;}
|
||||
echo "Total DROP Calls: (less than 10 seconds) $DROPcalls $DROPpercent%\n";
|
||||
echo "Average Call Length(seconds) for DROP Calls: $average_hold_seconds\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### CALLS STATS
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL LISTINGS\n";
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
echo "| CALLERID | CALLERIDNAME | LENGTH | DATE TIME |\n";
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
|
||||
$stmt="select number_dialed,caller_code,length_in_sec,start_time from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " 00:00:01' and start_time <= '" . mysql_real_escape_string($query_date) . " 23:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $users_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$CID = sprintf("%-20s", $row[0]);
|
||||
$CIDname = sprintf("%-20s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
$datetime = sprintf("%-19s", $row[3]);
|
||||
$USERavgTALK = $row[2];
|
||||
|
||||
$USERavgTALK_M = ($USERavgTALK / 60);
|
||||
$USERavgTALK_M = round($USERavgTALK_M, 2);
|
||||
$USERavgTALK_M_int = intval("$USERavgTALK_M");
|
||||
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
||||
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
||||
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
||||
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
||||
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
||||
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
||||
|
||||
echo "| $CID | $CIDname | $USERavgTALK_MS | $datetime |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "+----------------------+----------------------+--------+---------------------+\n";
|
||||
|
||||
##############################
|
||||
######### TIME STATS
|
||||
|
||||
if ($output == 'FULL')
|
||||
{
|
||||
|
||||
echo "\n";
|
||||
echo "---------- TIME STATS\n";
|
||||
|
||||
echo "<FONT SIZE=0>\n";
|
||||
|
||||
$hi_hour_count=0;
|
||||
$last_full_record=0;
|
||||
$i=0;
|
||||
$h=0;
|
||||
while ($i <= 96)
|
||||
{
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:00:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:14:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:15:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:29:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:30:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:44:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL ;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from call_log where start_time >= '" . mysql_real_escape_string($query_date) . " $h:45:00' and start_time <= '" . mysql_real_escape_string($query_date) . " $h:59:59' and server_ip='" . mysql_real_escape_string($server_ip) . "' $extenSQL and (length_in_sec <= 10 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
$h++;
|
||||
}
|
||||
|
||||
$hour_multiplier = (100 / $hi_hour_count);
|
||||
#$hour_multiplier = round($hour_multiplier, 0);
|
||||
|
||||
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
||||
echo "DIAGRAMM IN 15 MINUZIÖSEN STUFENSPRÜNGEN VON GESAMTANRUFEN\n";
|
||||
|
||||
$k=1;
|
||||
$Mk=0;
|
||||
$call_scale = '0';
|
||||
while ($k <= 102)
|
||||
{
|
||||
if ($Mk >= 5)
|
||||
{
|
||||
$Mk=0;
|
||||
$scale_num=($k / $hour_multiplier);
|
||||
$scale_num = round($scale_num, 0);
|
||||
$LENscale_num = (strlen($scale_num));
|
||||
$k = ($k + $LENscale_num);
|
||||
$call_scale .= "$scale_num";
|
||||
}
|
||||
else
|
||||
{
|
||||
$call_scale .= " ";
|
||||
$k++; $Mk++;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
||||
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
|
||||
$ZZ = '00';
|
||||
$i=0;
|
||||
$h=4;
|
||||
$hour= -1;
|
||||
$no_lines_yet=1;
|
||||
|
||||
while ($i <= 96)
|
||||
{
|
||||
$char_counter=0;
|
||||
$time = ' ';
|
||||
if ($h >= 4)
|
||||
{
|
||||
$hour++;
|
||||
$h=0;
|
||||
if ($hour < 10) {$hour = "0$hour";}
|
||||
$time = "+$hour$ZZ+";
|
||||
}
|
||||
if ($h == 1) {$time = " 15 ";}
|
||||
if ($h == 2) {$time = " 30 ";}
|
||||
if ($h == 3) {$time = " 45 ";}
|
||||
$Ghour_count = $hour_count[$i];
|
||||
if ($Ghour_count < 1)
|
||||
{
|
||||
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
||||
{
|
||||
$do_nothing=1;
|
||||
}
|
||||
else
|
||||
{
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
echo "|$time|";
|
||||
$k=0; while ($k <= 102) {echo " "; $k++;}
|
||||
echo "| $hour_count[$i] |\n";
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$no_lines_yet=0;
|
||||
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
||||
$Yhour_count = (99 - $Xhour_count);
|
||||
|
||||
$Gdrop_count = $drop_count[$i];
|
||||
if ($Gdrop_count < 1)
|
||||
{
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"green\">";
|
||||
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
||||
echo "*X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
||||
echo "| 0 | $hour_count[$i] |\n";
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
||||
|
||||
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
||||
|
||||
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
||||
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"red\">";
|
||||
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
||||
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
||||
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
||||
echo "X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
||||
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
$i++;
|
||||
$h++;
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
?>
|
||||
</PRE>
|
||||
|
||||
</BODY></HTML>
|
||||
@@ -28,7 +28,7 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and modify_servers='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -96,7 +96,7 @@ echo "<option selected value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "</SELECT>\n";
|
||||
echo "<INPUT TYPE=Submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "</FORM>\n\n";
|
||||
|
||||
echo "<PRE><FONT SIZE=2>\n";
|
||||
|
||||
@@ -33,7 +33,7 @@ if (isset($_GET["closer_display"])) {$closer_display=$_GET["closer_display"];
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -133,7 +133,7 @@ echo "SERVER: $server_ip\n";
|
||||
if ($closer_display>0) {$closer_display_reverse=0; $closer_reverse_link='DEFAULT';}
|
||||
else {$closer_display_reverse=1; $closer_reverse_link='CLOSER';}
|
||||
|
||||
echo "VICIDIAL: Agents Time On Calls $NOW_TIME <a href=\"$PHP_SELF?server_ip=$server_ip&DB=$DB&reset_counter=$reset_counter&closer_display=$closer_display_reverse\">$closer_reverse_link</a> | <a href=\"./server_stats.php\">REPORTS</a>\n\n";
|
||||
echo "VICIDIAL: Agents Time On Calls $NOW_TIME <a href=\"$PHP_SELF?server_ip=$server_ip&DB=$DB&reset_counter=$reset_counter&closer_display=$closer_display_reverse\">$closer_reverse_link</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a>\n\n";
|
||||
|
||||
if ($closer_display>0)
|
||||
{
|
||||
|
||||
@@ -7,7 +7,7 @@
|
||||
#
|
||||
# STOP=4000, SLOW=40, GO=4 seconds refresh interval
|
||||
#
|
||||
# changes:
|
||||
# CHANGELOG:
|
||||
# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
|
||||
# 51130-1218 - Modified layout and info to show all servers in a vicidial system
|
||||
# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
|
||||
@@ -21,7 +21,11 @@
|
||||
# 61002-1642 - Added TRUNK SHORT/FILL stats
|
||||
# 61101-1318 - Added SIP and IAX Listen and Barge links option
|
||||
# 61101-1647 - Added Usergroup column and user name option as well as sorting
|
||||
# 61102-1155 - made display of columns more modular, added ability to hide server info
|
||||
# 61102-1155 - Made display of columns more modular, added ability to hide server info
|
||||
# 61215-1131 - Added answered calls and drop percent taken from answered calls
|
||||
# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
|
||||
# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -113,8 +117,12 @@ $load_ave = get_server_load(true);
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -135,6 +143,10 @@ $epochSIXhoursAGO = ($STARTtime - 21600);
|
||||
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns where active='Y';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -148,6 +160,10 @@ while ($i < $groups_to_print)
|
||||
}
|
||||
|
||||
$stmt="select * from vicidial_user_groups;";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -242,18 +258,22 @@ echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&SIPmonito
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay\">GO</a>";
|
||||
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">ÄNDERN Sie</a> | \n";
|
||||
echo "<a href=\"./AST_timeonVDADallSUMMARY.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">SUMMARY</a> | \n";
|
||||
echo "<a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
|
||||
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
||||
echo "\n\n";
|
||||
|
||||
|
||||
if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
|
||||
else
|
||||
{
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout) from vicidial_campaigns;";
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses) from vicidial_campaigns;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
@@ -274,12 +294,19 @@ $ADAavailonly = $row[14];
|
||||
$TAPERtime = $row[15];
|
||||
$CALLtime = $row[16];
|
||||
$DIALtimeout = $row[17];
|
||||
$DIALstatuses = $row[18];
|
||||
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
||||
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
||||
|
||||
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select count(*) from vicidial_hopper;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDhop = $row[0];
|
||||
@@ -289,6 +316,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today) from vicidial_campaign_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DAleads = $row[0];
|
||||
@@ -311,6 +342,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$balanceSHORT = $row[0];
|
||||
@@ -351,7 +386,7 @@ echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
@@ -401,9 +436,13 @@ echo "</FORM>\n\n";
|
||||
###################################################################################
|
||||
###### OUTBOUND CALLS
|
||||
###################################################################################
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
||||
@@ -419,6 +458,10 @@ else
|
||||
|
||||
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
@@ -450,7 +493,7 @@ $parked_to_print = mysql_num_rows($rslt);
|
||||
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
||||
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
||||
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{echo "$NFB$out_total$NFE current active calls \n";}
|
||||
else
|
||||
{echo "$NFB$out_total$NFE calls being placed \n";}
|
||||
@@ -489,8 +532,8 @@ $HDsessionid = "------------------+";
|
||||
$HTsessionid = " SESSIONID |";
|
||||
$HDbarge = "-------+";
|
||||
$HTbarge = " BARGE |";
|
||||
$HDstatus = "--------+";
|
||||
$HTstatus = " STATUS |";
|
||||
$HDstatus = "----------+";
|
||||
$HTstatus = " STATUS |";
|
||||
$HDserver_ip = "-----------------+";
|
||||
$HTserver_ip = " BEDIENERIP |";
|
||||
$HDcall_server_ip = "-----------------+";
|
||||
@@ -553,10 +596,14 @@ else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";
|
||||
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
||||
else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
|
||||
|
||||
$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
||||
$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
||||
|
||||
#$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and campaign_id='" . mysql_real_escape_string($group) . "' order by $orderSQL;";
|
||||
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
@@ -571,9 +618,18 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
{
|
||||
$row[5]=$row[6];
|
||||
}
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-10s", $extension);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-10s", $extension);
|
||||
while(strlen($extension)>10) {$extension = substr("$extension", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$extension = eregi_replace('Local/',"",$row[0]);
|
||||
$extension = sprintf("%-40s", $extension);
|
||||
while(mb_strlen($extension, 'utf-8')>10) {$extension = mb_substr("$extension", 0, -1,'utf8');}
|
||||
}
|
||||
$Luser = $row[1];
|
||||
$user = sprintf("%-18s", $row[1]);
|
||||
$Lsessionid = $row[2];
|
||||
@@ -582,16 +638,48 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
$status = sprintf("%-6s", $row[3]);
|
||||
$server_ip = sprintf("%-15s", $row[4]);
|
||||
$call_server_ip = sprintf("%-15s", $row[7]);
|
||||
$campaign_id = sprintf("%-10s", $row[8]);
|
||||
$campaign_id = sprintf("%-10s", $row[8]);
|
||||
$comments= $row[11];
|
||||
|
||||
if (eregi("INCALL",$Lstatus))
|
||||
{
|
||||
if ( (eregi("AUTO",$comments)) or (strlen($comments)<1) )
|
||||
{$CM='A';}
|
||||
else
|
||||
{
|
||||
if (eregi("INBOUND",$comments))
|
||||
{$CM='I';}
|
||||
else
|
||||
{$CM='M';}
|
||||
}
|
||||
}
|
||||
else {$CM=' ';}
|
||||
|
||||
if ($UGdisplay > 0)
|
||||
{
|
||||
$user_group = sprintf("%-12s", $row[9]);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user_group = sprintf("%-12s", $row[9]);
|
||||
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user_group = sprintf("%-40s", $row[9]);
|
||||
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if ($UidORname > 0)
|
||||
{
|
||||
$user = sprintf("%-18s", $row[10]);
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$user = sprintf("%-18s", $row[10]);
|
||||
while(strlen($user)>18) {$user = substr("$user", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$user = sprintf("%-40s", $row[10]);
|
||||
while(mb_strlen($user, 'utf-8')>18) {$user = mb_substr("$user", 0, -1,'utf8');}
|
||||
}
|
||||
}
|
||||
if (!eregi("INCALL|QUEUE",$row[3]))
|
||||
{$call_time_S = ($STARTtime - $row[6]);}
|
||||
@@ -655,7 +743,7 @@ $talking_to_print = mysql_num_rows($rslt);
|
||||
|
||||
$agentcount++;
|
||||
|
||||
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
|
||||
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
@@ -9,6 +9,8 @@
|
||||
#
|
||||
# changes:
|
||||
# 61102-1616 - first build
|
||||
# 61215-1131 - added answered calls and drop percent taken from answered calls
|
||||
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
||||
#
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -35,7 +37,7 @@ if (!isset($RR)) {$gRRroup=4;}
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -114,7 +116,7 @@ else
|
||||
{
|
||||
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1\"><font size=1>- VIEW LESS SETTINGS</font></a>";
|
||||
}
|
||||
echo " <a href=\"./server_stats.php\">REPORTS</a>";
|
||||
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
|
||||
echo "<BR><BR>\n\n";
|
||||
|
||||
$k=0;
|
||||
@@ -128,7 +130,7 @@ $group = $groups[$k];
|
||||
echo "<b><a href=\"./AST_timeonVDADall.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
|
||||
echo "<a href=\"./admin.php?ADD=34&campaign_id=$group\">Modify</a>\n";
|
||||
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
@@ -149,6 +151,9 @@ $ADAavailonly = $row[14];
|
||||
$TAPERtime = $row[15];
|
||||
$CALLtime = $row[16];
|
||||
$DIALtimeout = $row[17];
|
||||
$DIALstatuses = $row[18];
|
||||
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
||||
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
||||
|
||||
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -214,7 +219,7 @@ echo "<TR>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatusA, $DIALstatusB, $DIALstatusC, $DIALstatusD, $DIALstatusE </TD>";
|
||||
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
||||
echo "</TR>";
|
||||
|
||||
echo "<TR>";
|
||||
@@ -240,7 +245,7 @@ echo "<TD ALIGN=LEFT COLSPAN=8>";
|
||||
################################################################################
|
||||
###### OUTBOUND CALLS
|
||||
################################################################################
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -289,7 +294,7 @@ $parked_to_print = mysql_num_rows($rslt);
|
||||
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
||||
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
||||
|
||||
if (eregi("CLOSER",$group))
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{echo "$NFB$out_total$NFE current active calls \n";}
|
||||
else
|
||||
{echo "$NFB$out_total$NFE calls being placed \n";}
|
||||
|
||||
@@ -3,6 +3,11 @@
|
||||
###
|
||||
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
|
||||
###
|
||||
# CHANGES
|
||||
#
|
||||
# 60620-1042 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
|
||||
@@ -18,6 +23,23 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
|
||||
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
||||
{
|
||||
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
||||
Header("HTTP/1.0 401 Unauthorized");
|
||||
echo "Unzulässiges Username/Kennwort:|$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
||||
exit;
|
||||
}
|
||||
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
$timeONEhoursAGO = ($STARTtime - 3600);
|
||||
@@ -67,7 +89,7 @@ echo"<META HTTP-EQUIV=Refresh CONTENT=\"7; URL=$PHP_SELF?server_ip=$server_ip&DB
|
||||
echo "<TITLE>VICIDIAL: Time On Park</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
echo "<PRE><FONT SIZE=3>\n\n";
|
||||
|
||||
echo "VICIDIAL: Time On Park $NOW_TIME\n\n";
|
||||
echo "VICIDIAL: Time On Park $NOW_TIME <a href=\"./admin.php?ADD=999999\">REPORTS</a>\n\n";
|
||||
echo "+------------+-----------------+---------------------+---------+\n";
|
||||
echo "| CHANNEL | GROUP | START TIME | MINUTES |\n";
|
||||
echo "+------------+-----------------+---------------------+---------+\n";
|
||||
@@ -76,7 +98,7 @@ echo "+------------+-----------------+---------------------+---------+\n";
|
||||
# $linkX=mysql_connect("localhost", "cron", "1234");
|
||||
#mysql_select_db("asterisk");
|
||||
|
||||
$stmt="select extension,user,channel,channel_group,parked_time,UNIX_TIMESTAMP(parked_time) from park_log where status ='PARKED' and server_ip='$server_ip' order by uniqueid;";
|
||||
$stmt="select extension,user,channel,channel_group,parked_time,UNIX_TIMESTAMP(parked_time) from park_log where status ='PARKED' and server_ip='" . mysql_real_escape_string($server_ip) . "' order by uniqueid;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
@@ -138,7 +160,7 @@ echo "| STATION | USER | CHANNEL | GROUP | START TIME
|
||||
echo "+------------|--------+------------+-----------------+---------------------+---------+\n";
|
||||
|
||||
|
||||
$stmt="select extension,user,channel,channel_group,grab_time,UNIX_TIMESTAMP(grab_time) from park_log where status ='TALKING' and server_ip='$server_ip' order by uniqueid;";
|
||||
$stmt="select extension,user,channel,channel_group,grab_time,UNIX_TIMESTAMP(grab_time) from park_log where status ='TALKING' and server_ip='" . mysql_real_escape_string($server_ip) . "' order by uniqueid;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
|
||||
+10721
-9037
File diff suppressed because it is too large
Load Diff
@@ -85,6 +85,8 @@ if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
|
||||
elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
|
||||
if (isset($_GET["CBuser"])) {$CBuser=$_GET["CBuser"];}
|
||||
elseif (isset($_POST["CBuser"])) {$CBuser=$_POST["CBuser"];}
|
||||
if (isset($_GET["modify_logs"])) {$modify_logs=$_GET["modify_logs"];}
|
||||
elseif (isset($_POST["modify_logs"])) {$modify_logs=$_POST["modify_logs"];}
|
||||
|
||||
|
||||
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
||||
@@ -112,7 +114,7 @@ $TODAY = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and modify_leads='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
@@ -216,6 +218,17 @@ $call_length = ($STARTtime - $call_began);
|
||||
|
||||
echo "<BR>Lead added to DNC List: $lead_id - $phone_number<BR>\n";
|
||||
}
|
||||
### update last record in vicidial_agent_log and vicidial_log tables
|
||||
if (($dispo != $status) and ($modify_logs > 0))
|
||||
{
|
||||
$stmt="UPDATE vicidial_log set status='" . mysql_real_escape_string($status) . "' where lead_id='" . mysql_real_escape_string($lead_id) . "' order by call_date desc limit 1";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$stmt="UPDATE vicidial_agent_log set status='" . mysql_real_escape_string($status) . "' where lead_id='" . mysql_real_escape_string($lead_id) . "' order by agent_log_id desc limit 1";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
|
||||
}
|
||||
else
|
||||
@@ -346,7 +359,9 @@ else
|
||||
echo "</select></td></tr>\n";
|
||||
|
||||
|
||||
echo "<tr><td colspan=2><input type=submit name=submit value=\"SUBMIT\"></td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=left>Modify agent and vicidial logs </td><td align=left><input type=checkbox name=modify_logs value=\"1\" CHECKED></td></tr>\n";
|
||||
|
||||
echo "<tr><td colspan=2 align=center><input type=submit name=submit value=\"SUBMIT\"></td></tr>\n";
|
||||
echo "</table></form>\n";
|
||||
echo "<BR><BR><BR>\n";
|
||||
|
||||
|
||||
@@ -40,7 +40,7 @@ $TODAY = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7;";
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and modify_leads='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
@@ -44,5 +44,6 @@ $local_AMP = '@';
|
||||
$ext_context = 'demo';
|
||||
$recording_exten = '8309';
|
||||
$WeBRooTWritablE = '1';
|
||||
$non_latin = '0'; # set to 1 for UTF rules
|
||||
|
||||
?>
|
||||
|
||||
Some files were not shown because too many files have changed in this diff Show More
Reference in New Issue
Block a user