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Added ability to change users' in-group settings from the in-group modification screen in bulk.

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Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-10-25 01:17:14 +00:00
parent e0ac785e72
commit f110dced3c
21 changed files with 568 additions and 105 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+9
View File
@@ -370,6 +370,15 @@ OTHER CHANGES:
click selection dialing of phone numbers on web pages to a logged-in
ViciDial Agent session. See "extras/firefox_plugin" for more info.
82. Added ability to change users' in-group settings from the in-group
modification screen in bulk.
83. Added Agent Average time stats option to the real-time screen. Must enable
realtime_agent_time_stats option in campaign screen.
84. Added customer park time counter to the agent screen when customer is on
park. Also, added logging of parked calls to park_log table
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+1 -1
View File
@@ -796,7 +796,7 @@ if ($call_handle_method =~ /LOOKUP/)
### Grab all lists associated with Scampaign_id
$cbc=0;
$SlistsSQL='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 100;";
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 1000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl
+3 -2
View File
@@ -56,6 +56,7 @@
# 100811-2221 - Added --cu3way flag for new optional leave3way cleaning script
# 100812-0515 - Added --cu3way-delay= flag for setting delay in the leave3way cleaning script
# 100814-2206 - Added clearing and optimization for vicidial_xfer_stats table
# 101022-1655 - Added new variables to be cleared from vicidial_cacmpaign_stats table
#
$DB=0; # Debug flag
@@ -695,7 +696,7 @@ if ($timeclock_end_of_day_NOW > 0)
if ($DB) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
$stmtA = "UPDATE vicidial_campaign_stats SET dialable_leads='0', calls_today='0', answers_today='0', drops_today='0', drops_today_pct='0', drops_answers_today_pct='0', calls_hour='0', answers_hour='0', drops_hour='0', drops_hour_pct='0', calls_halfhour='0', answers_halfhour='0', drops_halfhour='0', drops_halfhour_pct='0', calls_fivemin='0', answers_fivemin='0', drops_fivemin='0', drops_fivemin_pct='0', calls_onemin='0', answers_onemin='0', drops_onemin='0', drops_onemin_pct='0', differential_onemin='0', agents_average_onemin='0', balance_trunk_fill='0', status_category_count_1='0', status_category_count_2='0', status_category_count_3='0', status_category_count_4='0';";
$stmtA = "UPDATE vicidial_campaign_stats SET dialable_leads='0', calls_today='0', answers_today='0', drops_today='0', drops_today_pct='0', drops_answers_today_pct='0', calls_hour='0', answers_hour='0', drops_hour='0', drops_hour_pct='0', calls_halfhour='0', answers_halfhour='0', drops_halfhour='0', drops_halfhour_pct='0', calls_fivemin='0', answers_fivemin='0', drops_fivemin='0', drops_fivemin_pct='0', calls_onemin='0', answers_onemin='0', drops_onemin='0', drops_onemin_pct='0', differential_onemin='0', agents_average_onemin='0', balance_trunk_fill='0', status_category_count_1='0', status_category_count_2='0', status_category_count_3='0', status_category_count_4='0',agent_calls_today='0',agent_pause_today='0',agent_wait_today='0',agent_custtalk_today='0',agent_acw_today='0';";
if($DBX){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
if($DB){print STDERR "\n|$affected_rows vicidial_campaign_stats records reset|\n";}
@@ -712,7 +713,7 @@ if ($timeclock_end_of_day_NOW > 0)
$stmtA = "UPDATE vicidial_drop_rate_groups SET calls_today='0', answers_today='0', drops_today='0', drops_today_pct='0', drops_answers_today_pct='0';";
if($DBX){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
if($DB){print STDERR "\n|$affected_rows vicidial_campaign_stats records reset|\n";}
if($DB){print STDERR "\n|$affected_rows vicidial_drop_rate_groups records reset|\n";}
$stmtA = "optimize table vicidial_drop_rate_groups;";
if($DBX){print STDERR "\n|$stmtA|\n";}
agc_2-X/trunk/bin/AST_VDadapt.pl
+41 -4
View File
@@ -365,11 +365,11 @@ while ($master_loop<$CLIloops)
if ($CLIcampaign)
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate) from vicidial_campaigns where campaign_id='$CLIcampaign'";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats from vicidial_campaigns where campaign_id='$CLIcampaign'";
}
else
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate) from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -400,6 +400,7 @@ while ($master_loop<$CLIloops)
$campaign_allow_inbound[$rec_count] = $aryA[16];
$drop_rate_group[$rec_count] = $aryA[17];
$campaign_calldate_epoch[$rec_count] = $aryA[18];
$realtime_agent_time_stats[$rec_count] = $aryA[19];
$rec_count++;
}
@@ -822,6 +823,11 @@ sub calculate_drops
$VCSdrops_one[$i]=0;
$VCSdrops_one_pct[$i]=0;
$VCSagent_nonpause_time[$i]=0;
$VCSagent_pause_today[$i]=0;
$VCSagent_wait_today[$i]=0;
$VCSagent_custtalk_today[$i]=0;
$VCSagent_acw_today[$i]=0;
$VCSagent_calls_today[$i]=0;
# LAST ONE MINUTE CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one';";
@@ -1137,12 +1143,43 @@ sub calculate_drops
{
@aryA = $sthA->fetchrow_array;
if ($DBX) {print " DROP RATE GROUP USED: $drop_rate_group[$i] $aryA[0]|$VCSdrops_answers_today_pct[$i]\n";}
$VCSdrops_answers_today_pct[$i] = "$aryA[0]";
$VCSdrops_answers_today_pct[$i] = $aryA[0];
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
# if campaign realtime agent time stats is enabled, gather those here
if ($realtime_agent_time_stats[$i] =~ /WAIT_CUST_ACW/)
{
$stmtA = "SELECT sum(pause_sec),sum(wait_sec),sum(talk_sec) - sum(dead_sec) as custtalk,sum(dispo_sec) + sum(dead_sec) as acw from vicidial_agent_log where event_time > '$VDL_date' and campaign_id='$campaign_id[$i]' and pause_sec < 65000 and wait_sec < 65000 and talk_sec < 65000 and dispo_sec < 65000 and dead_sec < 65000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
if ($DBX) {print " AGENT TIME STATS: $aryA[0] $aryA[1] $aryA[2] $aryA[3]|$stmtA\n";}
$VCSagent_pause_today[$i] = $aryA[0];
$VCSagent_wait_today[$i] = $aryA[1];
$VCSagent_custtalk_today[$i] = $aryA[2];
$VCSagent_acw_today[$i] = $aryA[3];
}
$stmtA = "SELECT count(*) from vicidial_agent_log where event_time > '$VDL_date' and campaign_id='$campaign_id[$i]' and lead_id > 0;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
if ($DBX) {print " AGENT CALLS: $aryA[0]|$stmtA\n";}
$VCSagent_calls_today[$i] = $aryA[0];
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',agent_calls_today='$VCSagent_calls_today[$i]',agent_pause_today='$VCSagent_pause_today[$i]',agent_wait_today='$VCSagent_wait_today[$i]',agent_custtalk_today='$VCSagent_custtalk_today[$i]',agent_acw_today='$VCSagent_acw_today[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print "OUTBOUND $campaign_id[$i]|$affected_rows|$stmtA|\n";}
}
agc_2-X/trunk/bin/AST_VDsales_export.pl
+7 -3
View File
@@ -1,13 +1,13 @@
#!/usr/bin/perl
#
# AST_VDsales_export.pl version: 2.2.0
# AST_VDsales_export.pl version: 2.4
#
# This script is designed to gather sales for a VICIDIAL Outbound-only campaign and
# post them to a directory
#
# /usr/share/astguiclient/AST_VDsales_export.pl --campaign=GOODB-GROUP1-GROUP3-GROUP4-SPECIALS-DNC_BEDS --output-format=fixed-as400 --sale-statuses=SALE --debug --filename=BEDSsaleMMDD.txt --date=yesterday --email-list=test@gmail.com --email-sender=test@test.com
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 61219-1118 - First version
@@ -26,6 +26,7 @@
# 90825-1249 - Added without-camp and without-in options
# 90902-0437 - Added outbound-calltime-ignore and ftp-norun options
# 90909-2322 - Added totals-only option
# 101022-1022 - Added hours minutes seconds to filename variables
#
$txt = '.txt';
@@ -105,7 +106,7 @@ if (length($ARGV[0])>1)
print "allowed run time options:\n";
print " [--date=YYYY-MM-DD] = date override\n";
print " [--hour-offset=X] = print datetime strings with this hour offset\n";
print " [--filename=XXX] = Name to be used for file\n";
print " [--filename=XXX] = Name to be used for file, variables: YYYY=year, MM=month, DD=day, HH=hour, II=minute, SS=second\n";
print " [--campaign=XXX] = Campaign that sales will be pulled from\n";
print " [--without-camp=XXX] = Campaign that will be excluded from ALL\n";
print " [--sale-statuses=XXX-XXY] = Statuses that are deemed to be \"Sales\". Default SALE\n";
@@ -236,6 +237,9 @@ if (length($ARGV[0])>1)
$filename =~ s/YYYY/$year/gi;
$filename =~ s/MM/$mon/gi;
$filename =~ s/DD/$mday/gi;
$filename =~ s/HH/$hour/gi;
$filename =~ s/II/$min/gi;
$filename =~ s/SS/$sec/gi;
$filename_override=1;
}
if ($args =~ /--sale-statuses=/i)
agc_2-X/trunk/bin/FastAGI_log.pl
+23 -23
View File
@@ -401,7 +401,7 @@ sub process_request
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
$is_client_phone = "$aryA[0]";
$is_client_phone = $aryA[0];
$sthA->finish();
if ($is_client_phone < 1)
@@ -425,7 +425,7 @@ sub process_request
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@aryA = $sthA->fetchrow_array;
$is_client_phone = "$aryA[0]";
$is_client_phone = $aryA[0];
$sthA->finish();
if ($is_client_phone < 1)
@@ -473,8 +473,8 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$cmd_line_b = "$aryA[0]";
$cmd_line_d = "$aryA[1]";
$cmd_line_b = $aryA[0];
$cmd_line_d = $aryA[1];
$cmd_line_b =~ s/Exten: //gi;
$cmd_line_d =~ s/Channel: Local\/|@.*//gi;
$rec_count++;
@@ -702,7 +702,7 @@ sub process_request
$affected_rows = $dbhA->do($stmtA);
##### BEGIN Park Log entry check and update #####
$stmtA = "SELECT UNIX_TIMESTAMP(parked_time),UNIX_TIMESTAMP(grab_time) FROM park_log where uniqueid='$unique_id' and server_ip='$VARserver_ip' LIMIT 1;";
$stmtA = "SELECT UNIX_TIMESTAMP(parked_time),UNIX_TIMESTAMP(grab_time) FROM park_log where uniqueid='$unique_id' and server_ip='$VARserver_ip' and (parked_sec is null or parked_sec < 1) order by parked_time desc LIMIT 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -710,8 +710,8 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$parked_time = "$aryA[0]";
$grab_time = "$aryA[1]";
$parked_time = $aryA[0];
$grab_time = $aryA[1];
if ($AGILOG) {$agi_string = "|$aryA[0]|$aryA[1]|"; &agi_output;}
$rec_count++;
}
@@ -731,7 +731,7 @@ sub process_request
$parked_sec=($grab_time - $parked_time);
}
$stmtA = "UPDATE park_log set status='HUNGUP',hangup_time='$now_date',parked_sec='$parked_sec',talked_sec='$talked_sec' where uniqueid='$unique_id' and server_ip='$VARserver_ip'";
$stmtA = "UPDATE park_log set status='HUNGUP',hangup_time='$now_date',parked_sec='$parked_sec',talked_sec='$talked_sec' where uniqueid='$unique_id' and server_ip='$VARserver_ip' order by parked_time desc LIMIT 1";
$affected_rows = $dbhA->do($stmtA);
}
##### END Park Log entry check and update #####
@@ -779,7 +779,7 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$cpd_result = "$aryA[0]";
$cpd_result = $aryA[0];
$sthA->finish();
if ($cpd_result =~ /Busy/i) {$VDL_status='CPDB'; $VDAC_status='BUSY'; $CPDfound++;}
if ($cpd_result =~ /Unknown/i) {$VDL_status='CPDUK'; $VDAC_status='NA'; $CPDfound++;}
@@ -1028,12 +1028,12 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$VD_user = "$aryA[2]";
$VD_term_reason = "$aryA[3]";
$VD_comments = "$aryA[4]";
$epc_countCUSTDATA++;
$VD_start_epoch = $aryA[0];
$VD_status = $aryA[1];
$VD_user = $aryA[2];
$VD_term_reason = $aryA[3];
$VD_comments = $aryA[4];
$epc_countCUSTDATA++;
}
$sthA->finish();
}
@@ -1064,14 +1064,14 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$VD_closecallid = "$aryA[2]";
$VD_user = "$aryA[3]";
$VD_term_reason = "$aryA[4]";
$VD_length_in_sec = "$aryA[5]";
$VD_queue_seconds = "$aryA[6]";
$VD_comments = "$aryA[7]";
$VD_start_epoch = $aryA[0];
$VD_status = $aryA[1];
$VD_closecallid = $aryA[2];
$VD_user = $aryA[3];
$VD_term_reason = $aryA[4];
$VD_length_in_sec = $aryA[5];
$VD_queue_seconds = $aryA[6];
$VD_comments = $aryA[7];
$epc_countCUSTDATA++;
}
$sthA->finish();
agc_2-X/trunk/docs/AGENT_API.txt
+1 -1
View File
@@ -161,7 +161,7 @@ focus -
YES - change the focus of the screen to the vicidial.php agent interface, brings up an alert in the browser window
NO - do not change focus
vendor_id -
Any valid Vendor lead code
OPTIONAL, any valid Vendor lead code
dial_prefix -
OPTIONAL, any dial prefix that you want to add to the beginning of the dial string for this call
group_alias -
agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
+9
View File
@@ -635,3 +635,12 @@ Edit the following two lines:
#> vim /etc/php5/conf.d/eaccelerator.ini
Add the following line:
eaccelerator.allowed_admin_path = "/srv/www/htdocs/"
!!!!! FOR REFERENCE ONLY, WE CURRENTLY DO NOT SUPPORT THESE VERSIONS OF ASTERISK !!!!!
http://downloads.asterisk.org/pub/telephony/asterisk/releases/asterisk-1.4.36.tar.gz
http://downloads.asterisk.org/pub/telephony/asterisk/releases/asterisk-1.6.2.13.tar.gz
http://downloads.asterisk.org/pub/telephony/asterisk/releases/asterisk-1.8.0.tar.gz
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample
+3
View File
@@ -119,6 +119,9 @@ exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91866NXXXXXX,3,Hangup
;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91855NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91855NXXXXXX,3,Hangup
; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4
+3
View File
@@ -123,6 +123,9 @@ exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91866NXXXXXX,3,Hangup
;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91855NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91855NXXXXXX,3,Hangup
; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+17 -5
View File
@@ -233,7 +233,7 @@ index (channel)
);
CREATE TABLE park_log (
uniqueid VARCHAR(20) PRIMARY KEY NOT NULL,
uniqueid VARCHAR(20) default '',
status VARCHAR(10),
channel VARCHAR(100),
channel_group VARCHAR(30),
@@ -245,9 +245,13 @@ parked_sec INT(10),
talked_sec INT(10),
extension VARCHAR(100),
user VARCHAR(20),
index (parked_time)
lead_id INT(9) UNSIGNED default '0',
index (parked_time),
index (lead_id)
);
CREATE INDEX uniqueid_park on park_log (uniqueid);
CREATE TABLE vicidial_manager (
man_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
uniqueid VARCHAR(20),
@@ -768,7 +772,8 @@ customer_3way_hangup_seconds SMALLINT(5) UNSIGNED default '5',
customer_3way_hangup_action ENUM('NONE','DISPO') default 'NONE',
ivr_park_call ENUM('DISABLED','ENABLED','ENABLED_PARK_ONLY','ENABLED_BUTTON_HIDDEN') default 'DISABLED',
ivr_park_call_agi TEXT,
manual_preview_dial ENUM('DISABLED','PREVIEW_AND_SKIP','PREVIEW_ONLY') default 'PREVIEW_AND_SKIP'
manual_preview_dial ENUM('DISABLED','PREVIEW_AND_SKIP','PREVIEW_ONLY') default 'PREVIEW_AND_SKIP',
realtime_agent_time_stats ENUM('DISABLED','WAIT_CUST_ACW','WAIT_CUST_ACW_PAUSE','CALLS_WAIT_CUST_ACW_PAUSE') default 'CALLS_WAIT_CUST_ACW_PAUSE'
);
CREATE TABLE vicidial_lists (
@@ -1201,7 +1206,12 @@ hold_sec_stat_two MEDIUMINT(8) UNSIGNED default '0',
agent_non_pause_sec MEDIUMINT(8) UNSIGNED default '0',
hold_sec_answer_calls MEDIUMINT(8) UNSIGNED default '0',
hold_sec_drop_calls MEDIUMINT(8) UNSIGNED default '0',
hold_sec_queue_calls MEDIUMINT(8) UNSIGNED default '0'
hold_sec_queue_calls MEDIUMINT(8) UNSIGNED default '0',
agent_calls_today INT(9) UNSIGNED default '0',
agent_wait_today BIGINT(14) UNSIGNED default '0',
agent_custtalk_today BIGINT(14) UNSIGNED default '0',
agent_acw_today BIGINT(14) UNSIGNED default '0',
agent_pause_today BIGINT(14) UNSIGNED default '0'
);
CREATE TABLE vicidial_dnc (
@@ -2002,6 +2012,8 @@ comments VARCHAR(20),
sub_status VARCHAR(6),
dead_epoch INT(10) UNSIGNED,
dead_sec SMALLINT(5) UNSIGNED default '0',
processed ENUM('Y','N') default 'N',
uniqueid VARCHAR(20) default '',
index (lead_id),
index (user),
index (event_time)
@@ -2374,7 +2386,7 @@ ALTER TABLE vicidial_agent_log_archive MODIFY agent_log_id INT(9) UNSIGNED NOT N
CREATE TABLE vicidial_carrier_log_archive LIKE vicidial_carrier_log;
UPDATE system_settings SET db_schema_version='1249',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1250',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.4.sql
+17
View File
@@ -572,3 +572,20 @@ ALTER TABLE vicidial_inbound_groups ADD eht_minimum_prompt_no_block ENUM('N','Y'
ALTER TABLE vicidial_inbound_groups ADD eht_minimum_prompt_seconds SMALLINT(5) default '10';
UPDATE system_settings SET db_schema_version='1249',db_schema_update_date=NOW();
ALTER TABLE vicidial_campaigns ADD realtime_agent_time_stats ENUM('DISABLED','WAIT_CUST_ACW','WAIT_CUST_ACW_PAUSE','CALLS_WAIT_CUST_ACW_PAUSE') default 'CALLS_WAIT_CUST_ACW_PAUSE';
ALTER TABLE vicidial_campaign_stats ADD agent_calls_today INT(9) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD agent_wait_today BIGINT(14) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD agent_custtalk_today BIGINT(14) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD agent_acw_today BIGINT(14) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD agent_pause_today BIGINT(14) UNSIGNED default '0';
ALTER TABLE park_log MODIFY uniqueid VARCHAR(20) default '';
ALTER TABLE park_log ADD lead_id INT(9) UNSIGNED default '0';
ALTER TABLE park_log DROP PRIMARY KEY;
ALTER TABLE park_log DROP KEY uniqueid;
CREATE INDEX lead_id_park on park_log (lead_id);
CREATE INDEX uniqueid_park on park_log (uniqueid);
UPDATE system_settings SET db_schema_version='1250',db_schema_update_date=NOW();
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+2
View File
@@ -461,6 +461,8 @@ Estimated Hold Time Minimum Prompt Seconds||
This field needs to be set to the number of seconds that the Estimated Hold Time Minimum Filename prompt plays for. Default is 10||
This field allows you to customize the name of the recording when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are||
The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this||
Real-Time Agent Time Stats||
Setting this to anything but DISABLED will enable the gathering of agent time stats for today for this campaign, that are viewable through the Real-Time report. CALLS are the average calls handled per agent, WAIT is the average agent wait time, CUST is the average customer talk time, ACW is the average After Call Work time, PAUSE is the average pause time. Default is DISABLED||
AST_LISTS_campaign_stats.php
agc_2-X/trunk/www/agc/manager_send.php
+45 -2
View File
@@ -101,10 +101,11 @@
# 100527-1014 - Added SysCIDdtmfOriginate function
# 100813-0833 - Added preset_name variable and logging
# 101004-1345 - Added Ivr park functions
# 101024-1638 - Added park_log logging for parked calls
#
$version = '2.4-51';
$build = '101004-1345';
$version = '2.4-52';
$build = '101024-1638';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=97;
$one_mysql_log=0;
@@ -838,6 +839,11 @@ if ($ACTION=="RedirectToPark")
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
@@ -870,6 +876,22 @@ if ($ACTION=="RedirectFromPark")
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysql_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysql_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBED',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
@@ -907,6 +929,11 @@ if ($ACTION=="RedirectToParkIVR")
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
@@ -944,6 +971,22 @@ if ($ACTION=="RedirectFromParkIVR")
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02090',$user,$server_ip,$session_name,$one_mysql_log);}
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysql_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysql_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBEDIVR',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
agc_2-X/trunk/www/agc/vdc_db_query.php
+72 -8
View File
@@ -259,10 +259,11 @@
# 100916-2144 - Added custom list names export with lead data
# 100927-1618 - Added ability to use custom fields in web form and dispo_call_url
# 101001-1451 - Added full name display to Call Log functionality
# 101022-1243 - Fixed missing variables from start and dispo call urls
#
$version = '2.4-165';
$build = '101001-1451';
$version = '2.4-166';
$build = '101022-1243';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=345;
$one_mysql_log=0;
@@ -4866,8 +4867,8 @@ if ($ACTION == 'VDADcheckINCOMING')
$VDCL_start_call_url = eregi_replace('--A--phone_pass--B--',urlencode(trim($phone_pass)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--fronter--B--',urlencode(trim($fronter)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--closer--B--',urlencode(trim($closer)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--group--B--',urlencode(trim($group)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--channel_group--B--',urlencode(trim($channel_group)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--group--B--',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--channel_group--B--',urlencode(trim($VDADchannel_group)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--SQLdate--B--',urlencode(trim($SQLdate)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--epoch--B--',urlencode(trim($epoch)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--uniqueid--B--',urlencode(trim($uniqueid)),$VDCL_start_call_url);
@@ -4894,7 +4895,14 @@ if ($ACTION == 'VDADcheckINCOMING')
$VDCL_start_call_url = eregi_replace('--A--user_custom_five--B--',urlencode(trim($user_custom_five)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--talk_time--B--',"0",$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--talk_time_min--B--',"0",$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--entry_list_id--B--',"$entry_list_id",$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--entry_list_id--B--',urlencode(trim($entry_list_id)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--did_id--B--',urlencode(trim($DID_id)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--did_extension--B--',urlencode(trim($DID_extension)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--did_pattern--B--',urlencode(trim($DID_pattern)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--did_description--B--',urlencode(trim($DID_description)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--closecallid--B--',urlencode(trim($INclosecallid)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--xfercallid--B--',urlencode(trim($INxfercallid)),$VDCL_start_call_url);
$VDCL_start_call_url = eregi_replace('--A--agent_log_id--B--',urlencode(trim($agent_log_id)),$VDCL_start_call_url);
if (strlen($custom_field_names)>2)
{
@@ -6224,6 +6232,56 @@ if ($ACTION == 'updateDISPO')
}
}
if (eregi('--A--did_',$dispo_call_url))
{
$DID_id='';
$DID_extension='';
$DID_pattern='';
$DID_description='';
$stmt = "SELECT did_id,extension from vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VDIDL_ct = mysql_num_rows($rslt);
if ($VDIDL_ct > 0)
{
$row=mysql_fetch_row($rslt);
$DID_id = $row[0];
$DID_extension = $row[1];
$stmt = "SELECT did_pattern,did_description from vicidial_inbound_dids where did_id='$DID_id' limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VDIDL_ct = mysql_num_rows($rslt);
if ($VDIDL_ct > 0)
{
$row=mysql_fetch_row($rslt);
$DID_pattern = $row[0];
$DID_description = $row[1];
}
}
}
if ((eregi('callid--B--',$dispo_call_url)) or (eregi('group--B--',$dispo_call_url)))
{
$INclosecallid='';
$INxfercallid='';
$VDADchannel_group=$campaign;
$stmt = "SELECT campaign_id,closecallid,xfercallid from vicidial_closer_log where uniqueid='$uniqueid' and user='$user' order by call_date desc limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$VDCL_mvac_ct = mysql_num_rows($rslt);
if ($VDCL_mvac_ct > 0)
{
$row=mysql_fetch_row($rslt);
$VDADchannel_group = $row[0];
$INclosecallid = $row[1];
$INxfercallid = $row[2];
}
}
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
@@ -6300,9 +6358,9 @@ if ($ACTION == 'updateDISPO')
$dispo_call_url = eregi_replace('--A--original_phone_login--B--',"$original_phone_login",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--phone_pass--B--',"$phone_pass",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--fronter--B--',"$fronter",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--closer--B--',"$closer",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--group--B--',"$group",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--channel_group--B--',"$channel_group",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--closer--B--',"$user",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--group--B--',"$VDADchannel_group",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--channel_group--B--',"$VDADchannel_group",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--SQLdate--B--',"$SQLdate",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--epoch--B--',"$epoch",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--uniqueid--B--',"$uniqueid",$dispo_call_url);
@@ -6333,6 +6391,12 @@ if ($ACTION == 'updateDISPO')
$dispo_call_url = eregi_replace('--A--talk_time_min--B--',"$talk_time_min",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--agent_log_id--B--',"$CALL_agent_log_id",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--entry_list_id--B--',"$entry_list_id",$dispo_call_url);
$dispo_call_url = eregi_replace('--A--did_id--B--',urlencode(trim($DID_id)),$dispo_call_url);
$dispo_call_url = eregi_replace('--A--did_extension--B--',urlencode(trim($DID_extension)),$dispo_call_url);
$dispo_call_url = eregi_replace('--A--did_pattern--B--',urlencode(trim($DID_pattern)),$dispo_call_url);
$dispo_call_url = eregi_replace('--A--did_description--B--',urlencode(trim($DID_description)),$dispo_call_url);
$dispo_call_url = eregi_replace('--A--closecallid--B--',urlencode(trim($INclosecallid)),$dispo_call_url);
$dispo_call_url = eregi_replace('--A--xfercallid--B--',urlencode(trim($INxfercallid)),$dispo_call_url);
if (strlen($FORMcustom_field_names)>2)
{
agc_2-X/trunk/www/agc/vicidial.php
+26 -7
View File
@@ -319,10 +319,11 @@
# 101006-1358 - Raised limits on several dynamic items from the database
# 101008-0356 - Added manual_preview_dial and two new variables for recording filenames
# 101012-1656 - Added scroll command at dispo submission to for scrolling to the top of the screen
# 101024-1639 - Added parked call counter
#
$version = '2.4-296';
$build = '101012-1656';
$version = '2.4-297';
$build = '101024-1639';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=68;
$one_mysql_log=0;
@@ -2864,6 +2865,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var park_on_extension = '<?php echo $VICIDiaL_park_on_extension ?>';
var park_count=0;
var customerparked=0;
var customerparkedcounter=0;
var check_n = 0;
var conf_check_recheck = 0;
var lastconf='';
@@ -4538,7 +4540,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_grabparkedcall.gif\" border=0 alt=\"Grab Parked Call\"></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
@@ -4546,6 +4548,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ivrParkControl").innerHTML ="<IMG SRC=\"./images/vdc_LB_grabivrparkcall_OFF.gif\" border=0 alt=\"Grab IVR Parked Call\">";
}
customerparked=1;
customerparkedcounter=0;
}
if (taskvar == 'FROMParK')
{
@@ -4564,7 +4567,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{var dest_dialstring = session_id;}
}
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_parkcall.gif\" border=0 alt=\"Park Call\"></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
@@ -4572,6 +4575,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_ivrparkcall.gif\" border=0 alt=\"IVR Park Call\"></a>";
}
customerparked=0;
customerparkedcounter=0;
}
if (taskvar == 'ParKivr')
{
@@ -4584,7 +4588,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<IMG SRC=\"./images/vdc_LB_parkcall_OFF.gif\" border=0 alt=\"Grab Parked Call\">";
if (ivr_park_call=='ENABLED_PARK_ONLY')
@@ -4596,6 +4600,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_grabivrparkcall.gif\" border=0 alt=\"Grab IVR Parked Call\"></a>";
}
customerparked=1;
customerparkedcounter=0;
}
if (taskvar == 'FROMParKivr')
{
@@ -4614,7 +4619,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{var dest_dialstring = session_id;}
}
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_parkcall.gif\" border=0 alt=\"Park Call\"></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
@@ -4622,6 +4627,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"./images/vdc_LB_ivrparkcall.gif\" border=0 alt=\"IVR Park Call\"></a>";
}
customerparked=0;
customerparkedcounter=0;
}
var XFRDop = '';
@@ -7989,6 +7995,9 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
custom_field_names='';
custom_field_values='';
custom_field_types='';
customerparked=0;
customerparkedcounter=0;
document.getElementById("ParkCounterSpan").innerHTML = '';
document.vicidial_form.xfername.value='';
document.vicidial_form.xfernumhidden.value='';
document.getElementById("debugbottomspan").innerHTML = '';
@@ -10569,6 +10578,16 @@ else
XD_live_call_secondS++;
document.vicidial_form.xferlength.value = XD_live_call_secondS;
}
if (customerparked==1)
{
customerparkedcounter++;
var parked_mm = Math.floor(customerparkedcounter/60); // The minutes
var parked_ss = customerparkedcounter % 60; // The balance of seconds
if (parked_ss < 10)
{parked_ss = "0" + parked_ss;}
var parked_mmss = parked_mm + ":" + parked_ss;
document.getElementById("ParkCounterSpan").innerHTML = "Time On Park: " + parked_mmss;
}
if (customer_3way_hangup_counter_trigger > 0)
{
if (customer_3way_hangup_counter > customer_3way_hangup_seconds)
@@ -11310,7 +11329,7 @@ $zi=1;
if ($enable_second_webform > 0)
{echo "<span STYLE=\"background-color: #FFFFFF\" id=\"WebFormSpanTwo\"><IMG SRC=\"./images/vdc_LB_webform_two_OFF.gif\" border=0 alt=\"Web Form 2\"></span><BR>\n";}
?>
<span id="SpacerSpanB"><IMG SRC="./images/blank.gif" width=145 height=16 border=0></span><BR>
<font class="body_small_bold"><span id="ParkCounterSpan"> &nbsp; </span></font><BR>
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="ParkControl"><IMG SRC="./images/vdc_LB_parkcall_OFF.gif" border=0 alt="Park Call"></span><BR>
<?php
if ( ($ivr_park_call=='ENABLED') or ($ivr_park_call=='ENABLED_PARK_ONLY') )
agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+106 -36
View File
@@ -68,10 +68,11 @@
# 100815-0002 - Added optional display of preset dials if presets are enabled in the campaign
# 100912-0839 - Changed several stats to limit to 2 or 3 decimal spaces
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
# 101024-0832 - Added Agent time stats option and agents-in-dispo counter
#
$version = '2.4-59';
$build = '100914-1326';
$version = '2.4-60';
$build = '101024-0832';
header ("Content-type: text/html; charset=utf-8");
@@ -135,6 +136,8 @@ if (isset($_GET["CARRIERstats"])) {$CARRIERstats=$_GET["CARRIERstats"];}
elseif (isset($_POST["CARRIERstats"])) {$CARRIERstats=$_POST["CARRIERstats"];}
if (isset($_GET["PRESETstats"])) {$PRESETstats=$_GET["PRESETstats"];}
elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];}
if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];}
elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];}
$report_name = 'Real-Time Main Report';
$db_source = 'M';
@@ -312,7 +315,7 @@ if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match("/-ALL/",$LOGallowed_campaigns)) )
if ( (!preg_match("/ALL-/",$LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
@@ -321,6 +324,7 @@ if ( (!preg_match("/-ALL/",$LOGallowed_campaigns)) )
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$allactivecampaigns='';
$stmt="select campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -334,15 +338,17 @@ while ($i < $groups_to_print)
$row=mysql_fetch_row($rslt);
$LISTgroups[$i] =$row[0];
$LISTnames[$i] =$row[1];
$allactivecampaigns .= "'$LISTgroups[$i]',";
$i++;
}
$allactivecampaigns .= "''";
$i=0;
$group_string='|';
$group_ct = count($groups);
while($i < $group_ct)
{
if ( (preg_match("/ $groups[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/-ALL/",$LOGallowed_campaigns)) )
if ( (preg_match("/ $groups[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/ALL-/",$LOGallowed_campaigns)) )
{
$group_string .= "$groups[$i]|";
$group_SQL .= "'$groups[$i]',";
@@ -372,9 +378,9 @@ if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
elseif ( eregi('ALL-ACTIVE',$group_string) )
{
$all_active = 1;
$group_SQL = "'$rawLOGallowed_campaignsSQL'";
$group_SQLand = "$LOGallowed_campaignsSQL";
$group_SQLwhere = "$whereLOGallowed_campaignsSQL";
$group_SQL = $allactivecampaigns;
$group_SQLand = "and campaign_id IN($allactivecampaigns)";
$group_SQLwhere = "where campaign_id IN($allactivecampaigns)";
}
else
{
@@ -525,6 +531,16 @@ if ($presets_enabled > 0)
$select_list .= "</SELECT></TD></TR>";
}
$select_list .= "<TR><TD align=right>";
$select_list .= "Agent Time Stats: </TD><TD align=left><SELECT SIZE=1 NAME=AGENTtimeSTATS>";
$select_list .= "<option value=\"0\"";
if ($AGENTtimeSTATS < 1) {$select_list .= " selected";}
$select_list .= ">NO</option>";
$select_list .= "<option value=\"1\"";
if ($AGENTtimeSTATS=='1') {$select_list .= " selected";}
$select_list .= ">YES</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "</TABLE><BR>";
$select_list .= "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; ";
$select_list .= "</TD></TR>";
@@ -827,7 +843,7 @@ $rslt=mysql_query($stmt, $link);
$campaign_allow_inbound = $row[0];
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$groupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">\n";
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$groupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">\n";
echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
@@ -856,6 +872,7 @@ echo "<INPUT TYPE=HIDDEN NAME=DROPINGROUPstats VALUE=\"$DROPINGROUPstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=ALLINGROUPstats VALUE=\"$ALLINGROUPstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
echo "Real-Time Report &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; \n";
echo "<span style=\"position:absolute;left:160px;top:27px;z-index:19;\" id=campaign_select_list>\n";
echo "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
@@ -865,9 +882,9 @@ echo "</span>\n";
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n";
echo " &nbsp; ";
echo "</span>\n";
echo "<a href=\"$PHP_SELF?RR=4000$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">STOP</a> | ";
echo "<a href=\"$PHP_SELF?RR=40$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">SLOW</a> | ";
echo "<a href=\"$PHP_SELF?RR=4$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">GO</a>";
echo "<a href=\"$PHP_SELF?RR=4000$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">STOP</a> | ";
echo "<a href=\"$PHP_SELF?RR=40$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SLOW</a> | ";
echo "<a href=\"$PHP_SELF?RR=4$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">GO</a>";
if (eregi('ALL-ACTIVE',$group_string))
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\">MODIFY</a> | \n";
@@ -1420,7 +1437,7 @@ else
$multi_drop++;
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns where active='Y' $group_SQLand;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
}
else
{
@@ -1433,13 +1450,13 @@ else
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
}
else
{
$stmt="select avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns where campaign_id IN($group_SQL);";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
}
}
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
@@ -1503,6 +1520,11 @@ else
$VSCcat3tally = $row[13];
$VSCcat4 = $row[14];
$VSCcat4tally = $row[15];
$VSCagentcalls = $row[16];
$VSCagentwait = $row[17];
$VSCagentcust = $row[18];
$VSCagentacw = $row[19];
$VSCagentpause = $row[20];
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
{
@@ -1591,6 +1613,52 @@ else
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $DIALorder &nbsp; &nbsp; </TD>";
echo "</TR>";
if ($AGENTtimeSTATS>0)
{
if ( ($VSCagentcalls > 0) and ($VSCagentpause > 0) )
{
$avgpauseTODAY = ($VSCagentpause / $VSCagentcalls);
$avgpauseTODAY = round($avgpauseTODAY, 0);
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
}
else
{$avgpauseTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentwait > 0) )
{
$avgwaitTODAY = ($VSCagentwait / $VSCagentcalls);
$avgwaitTODAY = round($avgwaitTODAY, 0);
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
}
else
{$avgwaitTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentcust > 0) )
{
$avgcustTODAY = ($VSCagentcust / $VSCagentcalls);
$avgcustTODAY = round($avgcustTODAY, 0);
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
}
else
{$avgcustTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentacw > 0) )
{
$avgacwTODAY = ($VSCagentacw / $VSCagentcalls);
$avgacwTODAY = round($avgacwTODAY, 0);
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
}
else
{$avgacwTODAY=0;}
echo "<TR>";
echo "<TD ALIGN=RIGHT><font size=2><B>AGENT AVG WAIT:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgwaitTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG CUSTTIME:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgcustTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG ACW:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgacwTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG PAUSE:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgpauseTODAY &nbsp;</TD>";
echo "</TR>";
}
echo "$DROPINGROUPstatsHTML\n";
echo "$CARRIERstatsHTML\n";
echo "$PRESETstatsHTML\n";
@@ -1614,60 +1682,60 @@ echo "$ingroup_detail";
if ($adastats<2)
{
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>+ VIEW MORE</font></a>";
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>+ VIEW MORE</font></a>";
}
else
{
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>+ VIEW LESS</font></a>";
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>+ VIEW LESS</font></a>";
}
if ($UGdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE USER GROUP</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE USER GROUP</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>VIEW USER GROUP</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>VIEW USER GROUP</font></a>";
}
if ($SERVdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE SERVER INFO</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE SERVER INFO</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>SHOW SERVER INFO</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW SERVER INFO</font></a>";
}
if ($CALLSdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE WAITING CALLS</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE WAITING CALLS</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>SHOW WAITING CALLS</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW WAITING CALLS</font></a>";
}
if ($ALLINGROUPstats>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE IN-GROUP STATS</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE IN-GROUP STATS</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>SHOW IN-GROUP STATS</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW IN-GROUP STATS</font></a>";
}
if ($PHONEdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE PHONES</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE PHONES</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>SHOW PHONES</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW PHONES</font></a>";
}
if ($CUSTPHONEdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>HIDE CUSTPHONES</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE CUSTPHONES</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\"><font size=1>SHOW CUSTPHONES</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW CUSTPHONES</font></a>";
}
echo "</TD>";
echo "</TR>";
@@ -1896,6 +1964,7 @@ if ($p<1)
$agent_incall=0;
$agent_ready=0;
$agent_paused=0;
$agent_dispo=0;
$agent_dead=0;
$agent_total=0;
@@ -1925,25 +1994,25 @@ $HTbegin = "|";
$HDstation = "----------------+";
$HTstation = " STATION |";
$HDphone = "-------------+";
$HTphone = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">PHONE</a> |";
$HTphone = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">PHONE</a> |";
$HDuser = "------------------------+";
$HTuser = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">USER</a> ";
$HTuser = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">USER</a> ";
if ($UidORname>0)
{
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">SHOW ID</a> ";
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SHOW ID</a> ";
}
else
{
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">SHOW NAME</a>";
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SHOW NAME</a>";
}
$HTuser .= " INFO |";
$HDusergroup = "--------------+";
$HTusergroup = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">USER GROUP</a> |";
$HTusergroup = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">USER GROUP</a> |";
$HDsessionid = "------------------+";
$HTsessionid = " SESSIONID |";
$HDbarge = "-------+";
@@ -1957,9 +2026,9 @@ $HTserver_ip = " SERVER IP |";
$HDcall_server_ip = "-----------------+";
$HTcall_server_ip = " CALL SERVER IP |";
$HDtime = "---------+";
$HTtime = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">MM:SS</a> |";
$HTtime = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">MM:SS</a> |";
$HDcampaign = "------------+";
$HTcampaign = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats\">CAMPAIGN</a> |";
$HTcampaign = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">CAMPAIGN</a> |";
$HDcalls = "-------+";
$HTcalls = " CALLS |";
$HDpause = '';
@@ -2343,7 +2412,7 @@ $calls_to_list = mysql_num_rows($rslt);
{$j++; continue;}
else
{
$agent_paused++; $agent_total++;
$agent_dispo++; $agent_total++;
$G=''; $EG='';
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
if ($call_time_S >= 60) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
@@ -2472,6 +2541,7 @@ $calls_to_list = mysql_num_rows($rslt);
echo "$NFB$B &nbsp;$agent_ready $BG$NFE agents waiting &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_paused$NFE paused agents &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_dead$NFE agents in dead calls&nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_dispo$NFE agents in dispo&nbsp; &nbsp; &nbsp; \n";
echo "<PRE><FONT SIZE=2>";
echo "";
agc_2-X/trunk/www/vicidial/admin.php
+150 -12
View File
File diff suppressed because one or more lines are too long
agc_2-X/trunk/www/vicidial/admin_header.php
+26
View File
@@ -26,6 +26,7 @@
# 100802-2127 - Changed Admin to point to links page instead of Phones listings
# 100831-2255 - Added password strength checking function
# 100914-1311 - Removed other links for reports-only users
# 101022-1323 - Added IGU_selectall function
#
@@ -573,6 +574,31 @@ if ( ($ADD==131111111) or ($ADD==331111111) or ($ADD==431111111) )
}
### Javascript for shift end-time calculation and display
if ( ($ADD==3111) or ($ADD==4111) or ($ADD==5111) )
{
?>
function IGU_selectall(temp_count,temp_fields)
{
var fields_array=temp_fields.split('|');
var inc=0;
while (temp_count >= inc)
{
if (fields_array[inc].length > 0)
{
document.getElementById(fields_array[inc]).checked=true;
// document.admin_form.fields_array[inc].checked=true;
}
inc++;
}
}
<?php
}
### select list contents generation for dynamic route displays in call menu and in-group screens
if ( ($ADD==3511) or ($ADD==2511) or ($ADD==2611) or ($ADD==4511) or ($ADD==5511) or ($ADD==3111) or ($ADD==2111) or ($ADD==2011) or ($ADD==4111) or ($ADD==5111) )
{
agc_2-X/trunk/www/vicidial/non_agent_api.php
+2
View File
@@ -261,6 +261,8 @@ else
$USarea = substr($phone_number, 0, 3);
if (strlen($hopper_priority)<1) {$hopper_priority=0;}
if ($hopper_priority < -99) {$hopper_priority=-99;}
if ($hopper_priority > 99) {$hopper_priority=99;}
$StarTtime = date("U");
$NOW_DATE = date("Y-m-d");
agc_2-X/trunk/www/vicidial/xml_rpc_audio_server_vicidial.php
+5 -1
View File
@@ -106,7 +106,11 @@ function find_file( $ServerID, $AsteriskID, $QMUserID, $QMUserName )
$time_id = $row[0];
$time_id_end = ($time_id + 14400);
$lead_id = substr($AsteriskID, -10);
$lead_id_test = substr($AsteriskID, -10,1);
if ($lead_id_test=='0')
{$lead_id = substr($AsteriskID, -10);}
else
{$lead_id = substr($AsteriskID, -9);}
$lead_id = ($lead_id + 0);
$stmt = "SELECT start_epoch,length_in_sec,location from recording_log where start_epoch>=$time_id and start_epoch<=$time_id_end and lead_id='$lead_id' order by recording_id limit 1;";
$rslt=mysql_query($stmt, $link);