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Added Agent API functions for preview_dial_action while previewing or manual alt dialing a lead

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Added several lead field options to QM Socket URL

git-svn-id: svn://192.168.202.10@2074 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-02-16 03:27:54 +00:00
parent 99542d40b5
commit f19d4d460a
10 changed files with 659 additions and 20 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+3
View File
@@ -188,6 +188,9 @@ OTHER CHANGES:
33. Added Non-Agent API functions for check_phone_number and server_refresh
34. Added Agent API functions for preview_dial_action while previewing or
manual alt dialing a lead
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+40 -1
View File
@@ -188,6 +188,7 @@
# 130926-1548 - Added new queue_log IVR entries for QM
# 131209-1539 - Added called_count logging
# 140126-1129 - Added VMAIL_NO_INST options
# 140215-2133 - Added several variable options for QM socket URL
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -199,7 +200,7 @@ $wait_prompt_runs=0;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=195;
$mysql_log_count=196;
$one_mysql_log=0;
$dial_ingroup_flag=0;
$called_count=1;
@@ -2921,6 +2922,44 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
{
if ($queuemetrics_socket_url =~ /--A--/)
{
########## FIND vicidial_list lead data ##########
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$insert_lead_id' LIMIT 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02196'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
$list_id = $aryA[1];
$phone_code = $aryA[2];
$phone_number = $aryA[3];
$title = $aryA[4];
$first_name = $aryA[5];
$middle_initial = $aryA[6];
$last_name = $aryA[7];
$postal_code = $aryA[8];
}
$sthA->finish();
$queuemetrics_socket_url =~ s/^VAR//gi;
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$insert_lead_id/gi;
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
$queuemetrics_socket_url =~ s/ /+/gi;
$queuemetrics_socket_url =~ s/&/\\&/gi;
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$now_date_epoch&call_id=$YqueryCID&queue=$channel_group&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$dataSS";
if ($queuemetrics_socket_url =~ /\?/)
agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+115
View File
@@ -107,6 +107,7 @@
# 130425-0657 - Added survey_no_response option to drop to campaign drop action
# 131209-1735 - Added called_count logging
# 140126-1128 - Added VMAIL_NO_INST options
# 140215-2121 - Added several variable options for QM socket URL
#
$script = 'agi-VDAD_ALL_outbound.agi';
@@ -1713,6 +1714,44 @@ if ($call_handle_method =~ /SURVEY/)
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
{
if ($queuemetrics_socket_url =~ /--A--/)
{
########## FIND vicidial_list lead data ##########
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01109'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
$list_id = $aryA[1];
$phone_code = $aryA[2];
$phone_number = $aryA[3];
$title = $aryA[4];
$first_name = $aryA[5];
$middle_initial = $aryA[6];
$last_name = $aryA[7];
$postal_code = $aryA[8];
}
$sthA->finish();
$queuemetrics_socket_url =~ s/^VAR//gi;
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
$queuemetrics_socket_url =~ s/ /+/gi;
$queuemetrics_socket_url =~ s/&/\\&/gi;
}
#### run for CONNECT
$socket_send_data_begin='?';
$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/VDAD&verb=CONNECT&data1=0&data2=&data3=&data4=";
@@ -2485,6 +2524,44 @@ while ($drop_timer <= $DROP_TIME)
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
{
if ($queuemetrics_socket_url =~ /--A--/)
{
########## FIND vicidial_list lead data ##########
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01110'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
$list_id = $aryA[1];
$phone_code = $aryA[2];
$phone_number = $aryA[3];
$title = $aryA[4];
$first_name = $aryA[5];
$middle_initial = $aryA[6];
$last_name = $aryA[7];
$postal_code = $aryA[8];
}
$sthA->finish();
$queuemetrics_socket_url =~ s/^VAR//gi;
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
$queuemetrics_socket_url =~ s/ /+/gi;
$queuemetrics_socket_url =~ s/&/\\&/gi;
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$queuemetrics_phone_environment$pe_append";
if ($queuemetrics_socket_url =~ /\?/)
@@ -3052,6 +3129,44 @@ while ($drop_timer <= $DROP_TIME)
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
{
if ($queuemetrics_socket_url =~ /--A--/)
{
########## FIND vicidial_list lead data ##########
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CIDlead_id' LIMIT 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01111'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
$list_id = $aryA[1];
$phone_code = $aryA[2];
$phone_number = $aryA[3];
$title = $aryA[4];
$first_name = $aryA[5];
$middle_initial = $aryA[6];
$last_name = $aryA[7];
$postal_code = $aryA[8];
}
$sthA->finish();
$queuemetrics_socket_url =~ s/^VAR//gi;
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$CIDlead_id/gi;
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
$queuemetrics_socket_url =~ s/ /+/gi;
$queuemetrics_socket_url =~ s/&/\\&/gi;
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$now_date_epoch&call_id=$callerid&queue=$VDADcampaign&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$queuemetrics_phone_environment$pe_append";
if ($queuemetrics_socket_url =~ /\?/)
agc_2-X/trunk/bin/FastAGI_log.pl
+39 -1
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@@ -25,7 +25,7 @@
# exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
#
#
# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 61010-1007 - First test build
@@ -69,6 +69,7 @@
# 130802-0739 - Added CAMPCUST dialplan variable definition for outbound calls
# 130925-1820 - Added variable filter to prevent DID SQL injection attack
# 131209-1559 - Added called_count logging
# 140215-2118 - Added several variable options for QM socket URL
#
# defaults for PreFork
@@ -1181,6 +1182,43 @@ sub process_request
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
{
if ($queuemetrics_socket_url =~ /--A--/)
{
########## vicidial_list lead data ##########
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$VD_lead_id' LIMIT 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
$list_id = $aryA[1];
$phone_code = $aryA[2];
$phone_number = $aryA[3];
$title = $aryA[4];
$first_name = $aryA[5];
$middle_initial = $aryA[6];
$last_name = $aryA[7];
$postal_code = $aryA[8];
}
$sthA->finish();
$queuemetrics_socket_url =~ s/^VAR//gi;
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$VD_lead_id/gi;
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
$queuemetrics_socket_url =~ s/ /+/gi;
$queuemetrics_socket_url =~ s/&/\\&/gi;
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$secX&call_id=$VD_callerid&queue=$VD_campaign_id&agent=$VD_agent&verb=COMPLETECALLER&data1=$VD_stage&data2=$VD_call_length&data3=$queue_position&data4=$data_four";
if ($queuemetrics_socket_url =~ /\?/)
agc_2-X/trunk/docs/AGENT_API.txt
+32 -1
View File
@@ -15,6 +15,7 @@ external_hangup - sends command to hangup the current phone call for one specifi
external_status - sends command to set the disposition for one specific agent and move on to next call
external_pause - sends command to pause/resume an agent now if not on a call, or pause after their next call if on call
external_dial - sends command to manually dial a number on the agent's screen
preview_dial_action - sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or manual alt dial
external_add_lead - Adds a lead in the manual dial list of the campaign for logged-in agent
change_ingroups - changes the selected in-groups for a logged-in agent
update_fields - changes values for selected data fields in the agent interface
@@ -268,6 +269,36 @@ SUCCESS: external_dial function set - 7275551212|6666|1|YES|NO|YES|123456|123202
--------------------------------------------------------------------------------
preview_dial_action -
DESCRIPTION:
sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or in Manual Alt Dial
VALUES:
agent_user -
REQUIRED alphanumeric string for active agent user
value -
One of the following actions (SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH)
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=preview_dial_action&value=SKIP
RESPONSES:
ERROR: preview_dial_action not valid - 7275551212|1|YES|6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
ERROR: agent_user is not allowed to place manual dial calls - 6666
ERROR: preview dialing not allowed on this campaign - 6666|TESTING|DISABLED
ERROR: preview dial skipping not allowed on this campaign - 6666|TESTING|PREVIEW_ONLY
ERROR: alt number dialing not allowed on this campaign - 6666|TESTING|N
SUCCESS: preview_dial_action function set - DIALONLY|6666|DIALONLY
--------------------------------------------------------------------------------
external_add_lead -
@@ -641,7 +672,7 @@ ERROR: agent_user is not logged in - 6666
ERROR: agent_user does not have a live call - 6666
ERROR: caller_id_number from group_alias is not valid - 6666|TESTING|123
ERROR: group_alias is not valid - 6666|TESTING
SUCCESS: transfer_conference function set - LOCAL_CLOSER|SALESLINE||YES|6666
SUCCESS: transfer_conference function set - LOCAL_CLOSER|SALESLINE||YES|6666|M2141842580000000044|
agc_2-X/trunk/www/agc/api.php
+187 -3
View File
@@ -70,10 +70,11 @@
# 130802-1000 - Changed to PHP mysqli functions
# 140107-2140 - Added webserver and url logging
# 140126-0701 - Added pause_code function
# 140214-1736 - Added preview_dial_action function
#
$version = '2.8-36';
$build = '140126-0701';
$version = '2.8-37';
$build = '140214-1736';
$startMS = microtime();
@@ -1423,6 +1424,156 @@ if ($function == 'external_dial')
################################################################################
### BEGIN - preview_dial_action - sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or manual alt dial
################################################################################
if ($function == 'preview_dial_action')
{
$value = preg_replace("/[^A-Z0-9]/","",$value);
if ( (strlen($value)<4) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or ( ($value != 'SKIP') and ($value != 'DIALONLY') and ($value != 'ALTDIAL') and ($value != 'ADR3DIAL') and ($value != 'FINISH') ) )
{
$result = 'ERROR';
$result_reason = "preview_dial_action not valid";
$data = "";
echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
if (strlen($alt_user)>1)
{
$stmt = "select count(*) from vicidial_users where custom_three='$alt_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt = "select user from vicidial_users where custom_three='$alt_user' order by user;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_user = $row[0];
}
else
{
$result = 'ERROR';
$result_reason = "no user found";
echo "$result: $result_reason - $alt_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt = "SELECT campaign_id,status FROM vicidial_live_agents where user='$agent_user';";
$rslt=mysql_to_mysqli($stmt, $link);
$vlac_conf_ct = mysqli_num_rows($rslt);
if ($vlac_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vac_campaign_id = $row[0];
$vac_status = $row[1];
}
$stmt = "SELECT manual_preview_dial,alt_number_dialing FROM vicidial_campaigns where campaign_id='$vac_campaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
$vcc_conf_ct = mysqli_num_rows($rslt);
if ($vcc_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$manual_preview_dial = $row[0];
$alt_number_dialing = $row[1];
}
if ($manual_preview_dial == 'DISABLED')
{
$result = 'ERROR';
$result_reason = "preview dialing not allowed on this campaign";
$data = "$vac_campaign_id|$manual_preview_dial";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
if ( ($manual_preview_dial == 'PREVIEW_ONLY') and ($value == 'SKIP') )
{
$result = 'ERROR';
$result_reason = "preview dial skipping not allowed on this campaign";
$data = "$vac_campaign_id|$manual_preview_dial";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
if ( ($alt_number_dialing == 'N') and ( ($value == 'ALTDIAL') or ($value == 'ADR3DIAL') or ($value == 'FINISH') ) )
{
$result = 'ERROR';
$result_reason = "alt number dialing not allowed on this campaign";
$data = "$vac_campaign_id|$alt_number_dialing";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_ready = $row[0];
if ($agent_ready > 0)
{
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
$stmt="UPDATE vicidial_live_agents set external_dial='$value' where user='$agent_user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
$result = 'SUCCESS';
$result_reason = "preview_dial_action function set";
$data = "$value";
echo "$result: $result_reason - $value|$agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
else
{
$result = 'ERROR';
$result_reason = "agent_user is not allowed to place manual dial calls";
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = 'ERROR';
$result_reason = "agent_user is not paused";
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
else
{
$result = 'ERROR';
$result_reason = "agent_user is not logged in";
echo "$result: $result_reason - $agent_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
}
################################################################################
### END - preview_dial_action
################################################################################
################################################################################
### BEGIN - external_add_lead - add lead in manual dial list of the campaign for logged-in agent
################################################################################
@@ -2609,6 +2760,38 @@ if ($function == 'ra_call_control')
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$value&queue=$campaign_id&agent=Agent/$ra_user&verb=COMPLETEAGENT&data1=$ra_stage&data2=$ra_length&data3=$queue_position$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
@@ -3031,7 +3214,8 @@ if ($function == 'transfer_conference')
$rslt=mysql_to_mysqli($stmt, $link);
$result = 'SUCCESS';
$result_reason = "transfer_conference function set";
echo "$result: $result_reason - $value|$ingroup_choices|$phone_number|$consultative|$agent_user\n";
$data = "$callerid";
echo "$result: $result_reason - $value|$ingroup_choices|$phone_number|$consultative|$agent_user|$data|\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
}
agc_2-X/trunk/www/agc/manager_send.php
+38 -4
View File
@@ -1,7 +1,7 @@
<?php
# manager_send.php version 2.8
#
# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
@@ -118,12 +118,13 @@
# 130705-1521 - Added optional encrypted passwords compatibility
# 130802-1021 - Changed to PHP mysqli functions
# 130926-1755 - Added queuemetrics_record_hold option
# 140215-2057 - Added several variable options for QM socket URL
#
$version = '2.8-65';
$build = '130926-1755';
$version = '2.8-66';
$build = '140215-2057';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=127;
$mysql_log_count=128;
$one_mysql_log=0;
require_once("dbconnect_mysqli.php");
@@ -775,6 +776,39 @@ if ($ACTION=="Hangup")
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$CLlead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02128',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$CalLCID&queue=$CLcampaign_id&agent=Agent/$user&verb=COMPLETEAGENT&data1=$CLstage&data2=$secondS&data3=$CLqueue_position$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
agc_2-X/trunk/www/agc/vdc_db_query.php
+163 -4
View File
@@ -343,12 +343,14 @@
# 140124-1209 - Added error catching for start/dispo call URL logging
# 140126-0727 - Added pause_code API code
# 140207-0208 - Manager selected in-groups are now restricted to allowed campaign in-groups
# 140214-1852 - Added preview_dial_action API function
# 140215-2051 - Added several variable options for QM socket URL
#
$version = '2.8-240';
$build = '140207-0208';
$version = '2.8-242';
$build = '140215-2051';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=537;
$mysql_log_count=543;
$one_mysql_log=0;
require_once("dbconnect_mysqli.php");
@@ -2835,6 +2837,20 @@ if ($ACTION == 'manDiaLnextCaLL')
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$MqueryCID&queue=$campaign&agent=Agent/$user&verb=CONNECT&data1=0$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
@@ -2845,7 +2861,6 @@ if ($ACTION == 'manDiaLnextCaLL')
if ($DB > 0) {echo "$SCUfile[0]<BR>\n";}
}
}
}
##### check if system is set to generate logfile for transfers
@@ -3128,6 +3143,12 @@ if ($ACTION == 'manDiaLskip')
}
else
{
### set the api dial action to blank if used
$stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user' and external_dial='SKIP';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00538',$user,$server_ip,$session_name,$one_mysql_log);}
$called_count = ($called_count - 1);
### set the lead back to previous status and called_count
$stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';";
@@ -3178,6 +3199,12 @@ if ($ACTION == 'manDiaLonly')
}
}
### set the api dial action to blank if used
$stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user' and external_dial IN('DIALONLY','ALTDIAL','ADR3DIAL');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00539',$user,$server_ip,$session_name,$one_mysql_log);}
##### grab number of calls today in this campaign and increment
$stmt="SELECT calls_today,extension FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
@@ -3622,6 +3649,39 @@ if ($ACTION == 'manDiaLonly')
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00540',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$MqueryCID&queue=$campaign&agent=Agent/$user&verb=CONNECT&data1=0$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
@@ -4536,6 +4596,39 @@ if ($stage == "end")
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00541',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$MDnextCID&queue=$VDcampaign_id&agent=Agent/$user&verb=COMPLETEAGENT&data1=$CLstage&data2=$length_in_sec&data3=$CLqueue_position$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
@@ -4777,6 +4870,39 @@ if ($stage == "end")
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00542',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$StarTtime&call_id=$MDnextCID&queue=$VDcampaign_id&agent=Agent/$user&verb=COMPLETEAGENT&data1=$CLstage&data2=$length_in_sec&data3=$VDqueue_position$data4SS";
if (preg_match("/\?/",$queuemetrics_socket_url))
@@ -9277,6 +9403,39 @@ if ($ACTION == 'updateDISPO')
if ( ($queuemetrics_socket == 'CONNECT_COMPLETE') and (strlen($queuemetrics_socket_url) > 10) )
{
if (preg_match("/--A--/",$queuemetrics_socket_url))
{
##### grab the data from vicidial_list for the lead_id
$stmt="SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00543',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$list_lead_ct = mysqli_num_rows($rslt);
if ($list_lead_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$vendor_id = urlencode(trim($row[0]));
$list_id = urlencode(trim($row[1]));
$phone_code = urlencode(trim($row[2]));
$phone_number = urlencode(trim($row[3]));
$title = urlencode(trim($row[4]));
$first_name = urlencode(trim($row[5]));
$middle_initial = urlencode(trim($row[6]));
$last_name = urlencode(trim($row[7]));
$postal_code = urlencode(trim($row[8]));
}
$queuemetrics_socket_url = preg_replace('/^VAR/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--lead_id--B--/i',"$lead_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_id--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--vendor_lead_code--B--/i',"$vendor_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--list_id--B--/i',"$list_id",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--phone_number--B--/i',"$phone_number",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--title--B--/i',"$title",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--first_name--B--/i',"$first_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--middle_initial--B--/i',"$middle_initial",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--last_name--B--/i',"$last_name",$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/--A--postal_code--B--/i',"$postal_code",$queuemetrics_socket_url);
}
$socket_send_data_begin='?';
$socket_send_data = "time_id=$QLcomplete_time&call_id=$MDnextCID&queue=$stage&agent=Agent/$user&verb=COMPLETEAGENT&data1=$QLconnect_one&data2=$QLcomplete_length&data3=$QLcomplete_position&data4=$QLconnect_four";
if (preg_match("/\?/",$queuemetrics_socket_url))
agc_2-X/trunk/www/agc/vicidial.php
+41 -5
View File
@@ -419,10 +419,11 @@
# 140107-2034 - Added webserver/url login logging
# 140126-0741 - Added pause code API function
# 140204-1230 - Added check for valid date in call log view
# 140214-1851 - Added preview_dial_action API function
#
$version = '2.8-388c';
$build = '140204-1230';
$version = '2.8-389c';
$build = '140214-1851';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=79;
$one_mysql_log=0;
@@ -4924,6 +4925,29 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{NeWManuaLDiaLCalLSubmiT('NOW');}
}
}
if ( (in_lead_preview_state==1) || (alt_dial_status_display==1) )
{
if ( (in_lead_preview_state==1) && (APIDiaL == 'SKIP') )
{
ManualDialSkip();
}
if (APIDiaL == 'DIALONLY')
{
ManualDialOnly('MaiNPhonE');
}
if (APIDiaL == 'ALTDIAL')
{
ManualDialOnly('ALTPhonE');
}
if (APIDiaL == 'ADR3DIAL')
{
ManualDialOnly('AddresS3');
}
if ( (alt_dial_status_display==1) && (APIDiaL == 'FINISH') )
{
ManualDialAltDonE();
}
}
if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) )
{
@@ -7359,10 +7383,22 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
reselect_preview_dial = 1;
in_lead_preview_state = 1;
var man_preview = 'YES';
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a>";
if (manual_preview_dial=='PREVIEW_ONLY')
if (alt_phone_dialing == 1)
{
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a>";
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE')\"><font class=\"preview_text\">ALT PHONE</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ADDRESS3</font></a>";
if (manual_preview_dial=='PREVIEW_ONLY')
{
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE')\"><font class=\"preview_text\">ALT PHONE</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ADDRESS3</font></a>";
}
}
else
{
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a>";
if (manual_preview_dial=='PREVIEW_ONLY')
{
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a>";
}
}
}
else
agc_2-X/trunk/www/vicidial/admin.php
+1 -1
View File
@@ -28680,7 +28680,7 @@ if ($ADD==311111111111111)
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Phone Environment Phone Append: </td><td align=left><select size=1 name=queuemetrics_pe_phone_append><option>1</option><option>0</option><option selected>$queuemetrics_pe_phone_append</option></select>$NWB#settings-queuemetrics_pe_phone_append$NWE</td></tr>\n";
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Hold Call Log: </td><td align=left><select size=1 name=queuemetrics_record_hold><option>1</option><option>0</option><option selected>$queuemetrics_record_hold</option></select>$NWB#settings-queuemetrics_record_hold$NWE</td></tr>\n";
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Socket Send: </td><td align=left><select size=1 name=queuemetrics_socket><option>NONE</option><option>CONNECT_COMPLETE</option><option selected>$queuemetrics_socket</option></select>$NWB#settings-queuemetrics_socket$NWE</td></tr>\n";
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Socket Send URL: </td><td align=left><input type=text name=queuemetrics_socket_url size=60 maxlength=1000 value=\"$queuemetrics_socket_url\">$NWB#settings-queuemetrics_socket_url$NWE</td></tr>\n";
echo "<tr bgcolor=#99FFCC><td align=right>QueueMetrics Socket Send URL: </td><td align=left><input type=text name=queuemetrics_socket_url size=60 maxlength=2000 value=\"$queuemetrics_socket_url\">$NWB#settings-queuemetrics_socket_url$NWE</td></tr>\n";
echo "<tr bgcolor=#CCFFFF><td align=right>Enable Vtiger Integration: </td><td align=left><select size=1 name=enable_vtiger_integration><option>1</option><option>0</option><option selected>$enable_vtiger_integration</option></select>$NWB#settings-enable_vtiger_integration$NWE\n";
echo " &nbsp; <a href=\"./vtiger_user.php\" target=\"_blank\">Click here to Synchronize users with Vtiger</a>\n";