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Added Agent API functions for preview_dial_action while previewing or manual alt dialing a lead

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Added several lead field options to QM Socket URL

git-svn-id: svn://192.168.202.10@2074 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-02-16 03:27:54 +00:00
parent 99542d40b5
commit f19d4d460a
10 changed files with 659 additions and 20 deletions
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agc_2-X/trunk/docs/AGENT_API.txt
+32 -1
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@@ -15,6 +15,7 @@ external_hangup - sends command to hangup the current phone call for one specifi
external_status - sends command to set the disposition for one specific agent and move on to next call
external_pause - sends command to pause/resume an agent now if not on a call, or pause after their next call if on call
external_dial - sends command to manually dial a number on the agent's screen
preview_dial_action - sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or manual alt dial
external_add_lead - Adds a lead in the manual dial list of the campaign for logged-in agent
change_ingroups - changes the selected in-groups for a logged-in agent
update_fields - changes values for selected data fields in the agent interface
@@ -268,6 +269,36 @@ SUCCESS: external_dial function set - 7275551212|6666|1|YES|NO|YES|123456|123202
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preview_dial_action -
DESCRIPTION:
sends a SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH when a lead is being previewed or in Manual Alt Dial
VALUES:
agent_user -
REQUIRED alphanumeric string for active agent user
value -
One of the following actions (SKIP, DIALONLY, ALTDIAL, ADR3DIAL or FINISH)
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=preview_dial_action&value=SKIP
RESPONSES:
ERROR: preview_dial_action not valid - 7275551212|1|YES|6666
ERROR: no user found - 6666
ERROR: agent_user is not logged in - 6666
ERROR: agent_user is not allowed to place manual dial calls - 6666
ERROR: preview dialing not allowed on this campaign - 6666|TESTING|DISABLED
ERROR: preview dial skipping not allowed on this campaign - 6666|TESTING|PREVIEW_ONLY
ERROR: alt number dialing not allowed on this campaign - 6666|TESTING|N
SUCCESS: preview_dial_action function set - DIALONLY|6666|DIALONLY
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external_add_lead -
@@ -641,7 +672,7 @@ ERROR: agent_user is not logged in - 6666
ERROR: agent_user does not have a live call - 6666
ERROR: caller_id_number from group_alias is not valid - 6666|TESTING|123
ERROR: group_alias is not valid - 6666|TESTING
SUCCESS: transfer_conference function set - LOCAL_CLOSER|SALESLINE||YES|6666
SUCCESS: transfer_conference function set - LOCAL_CLOSER|SALESLINE||YES|6666|M2141842580000000044|