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Added group_by_campaign option to agent_stats_export function of the Non-Agent API

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git-svn-id: svn://192.168.202.10@3333 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-12-01 21:57:09 +00:00
parent 98151e20bd
commit f6dc15c410
2 changed files with 64 additions and 15 deletions
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agc_2-X/trunk/docs/NON-AGENT_API.txt
+5 -1
View File
@@ -1,4 +1,4 @@
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2020-11-13
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2020-12-01
This document describes the functions of an API(Application Programming
Interface) for all functions NOT directly relating to the VICIDIAL Agent screen.
@@ -166,6 +166,7 @@ Changes:
201002-1545 - Added extension as recording_lookup option, Allowed for secure sounds_web_server setting
201106-1654 - Added campaign_id option to agent_stats_export function
201113-0713 - Added delete_did option to update_did function
201201-1625 - Added group_by_campaign option to agent_stats_export function
API Functions use the 'function' variable
@@ -539,6 +540,7 @@ stage - the format of the exported data: csv, tab, pipe(default)
header - include a header(YES) or not(NO). This is optional, default is not to include a header
time_format - time format('H','HF','M','S') in hours, minutes or seconds: H = 1:23:45, M = 83:45, S = 5023 (default 'HF')
* HF will force hour format even for zero seconds time "0:00:00"
group_by_campaign - divide and output the agent results grouped by campaign(YES) or not(NO). This is optional, default is 'NO'
NOTES-
There is a hard limit of 10000000 records analyzed
@@ -557,6 +559,8 @@ user|full_name|user_group|calls|login_time|total_talk_time|avg_talk_time|avg_wai
1029|test agent|ADMIN|1|0:01:52|0:00:16|0:00:16|0:00:18|16.7%|54|3|0:00:37|5|0:00:11|48.2%|2|0:00:32
6666|Admin|ADMIN|5|0:04:11|0:01:48|0:00:22|0:00:17|83.3%|27|2|0:02:06|4|0:00:07|10.8%|2|0:00:32
* if the 'group_by_campaign' option is enabled, the format above will have 'campaign_id' as the first column, and each agent's activity will be divided on separate lines by the campaigns they were logged into during the requested time period.
agc_2-X/trunk/www/vicidial/non_agent_api.php
+59 -14
View File
@@ -156,10 +156,11 @@
# 201002-1545 - Added extension as recording lookup option, Allowed for secure sounds_web_server setting
# 201106-1654 - Added campaign_id option to agent_stats_export function
# 201113-0713 - Added delete_did option to update_did function, Issue #1242
# 201201-1625 - Added group_by_campaign option to agent_stats_export function
#
$version = '2.14-133';
$build = '201113-0713';
$version = '2.14-134';
$build = '201201-1625';
$api_url_log = 0;
$startMS = microtime();
@@ -554,6 +555,8 @@ if (isset($_GET["on_hook_agent"])) {$on_hook_agent=$_GET["on_hook_agent"];}
elseif (isset($_POST["on_hook_agent"])) {$on_hook_agent=$_POST["on_hook_agent"];}
if (isset($_GET["delete_did"])) {$delete_did=$_GET["delete_did"];}
elseif (isset($_POST["delete_did"])) {$delete_did=$_POST["delete_did"];}
if (isset($_GET["group_by_campaign"])) {$group_by_campaign=$_GET["group_by_campaign"];}
elseif (isset($_POST["group_by_campaign"])) {$group_by_campaign=$_POST["group_by_campaign"];}
header ("Content-type: text/html; charset=utf-8");
@@ -789,6 +792,7 @@ if ($non_latin < 1)
$template_id = preg_replace('/[^-_0-9a-zA-Z]/','',$template_id);
$on_hook_agent = preg_replace('/[^-_0-9a-zA-Z]/','',$on_hook_agent);
$delete_did = preg_replace('/[^0-9a-zA-Z]/','',$delete_did);
$group_by_campaign = preg_replace('/[^0-9a-zA-Z]/','',$group_by_campaign);
}
else
{
@@ -7908,7 +7912,14 @@ if ($function == 'agent_stats_export')
}
else
{
$stmt="SELECT user,lead_id,sub_status,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,pause_epoch from vicidial_agent_log where $search_SQL order by user,agent_log_id limit 10000000;";
if ($group_by_campaign == 'YES')
{
$stmt="SELECT user,lead_id,sub_status,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,pause_epoch,campaign_id from vicidial_agent_log where $search_SQL order by campaign_id,user,agent_log_id limit 10000000;";
}
else
{
$stmt="SELECT user,lead_id,sub_status,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,pause_epoch,campaign_id from vicidial_agent_log where $search_SQL order by user,agent_log_id limit 10000000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
$rec_recs = mysqli_num_rows($rslt);
if ($DB>0) {echo "DEBUG: agent_stats_export query - $rec_recs|$stmt\n";}
@@ -7937,9 +7948,19 @@ if ($function == 'agent_stats_export')
if (strlen($time_format) < 1)
{$time_format = 'HF';}
if ($header == 'YES')
{$output .= 'user' . $DL . 'full_name' . $DL . 'user_group' . $DL . 'calls' . $DL . 'login_time' . $DL . 'total_talk_time' . $DL . 'avg_talk_time' . $DL . 'avg_wait_time' . $DL . 'pct_of_queue' . $DL . 'pause_time' . $DL . 'sessions' . $DL . 'avg_session' . $DL . 'pauses' . $DL . 'avg_pause_time' . $DL . 'pause_pct' . $DL . 'pauses_per_session' . "\n";}
{
if ($group_by_campaign == 'YES')
{
$output .= 'campaign_id' . $DL . 'user' . $DL . 'full_name' . $DL . 'user_group' . $DL . 'calls' . $DL . 'login_time' . $DL . 'total_talk_time' . $DL . 'avg_talk_time' . $DL . 'avg_wait_time' . $DL . 'pct_of_queue' . $DL . 'pause_time' . $DL . 'sessions' . $DL . 'avg_session' . $DL . 'pauses' . $DL . 'avg_pause_time' . $DL . 'pause_pct' . $DL . 'pauses_per_session' . "\n";
}
else
{
$output .= 'user' . $DL . 'full_name' . $DL . 'user_group' . $DL . 'calls' . $DL . 'login_time' . $DL . 'total_talk_time' . $DL . 'avg_talk_time' . $DL . 'avg_wait_time' . $DL . 'pct_of_queue' . $DL . 'pause_time' . $DL . 'sessions' . $DL . 'avg_session' . $DL . 'pauses' . $DL . 'avg_pause_time' . $DL . 'pause_pct' . $DL . 'pauses_per_session' . "\n";
}
}
$ASuser=array();
$AScampaign=array();
$ASstart_epoch=array();
$AScalls=array();
$ASpauses=array();
@@ -7961,15 +7982,33 @@ if ($function == 'agent_stats_export')
{
# user,lead_id,sub_status,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec
$row=mysqli_fetch_row($rslt);
if (!preg_match("/^$last_user$/i", $row[0]))
if ($group_by_campaign == 'YES')
{
$uc++;
$ASuser[$uc] = $row[0];
$ASstart_epoch[$uc] = $row[8];
$last_user = $row[0];
$AScalls[$uc] = 0;
$ASpauses[$uc] = 0;
$ASsessions[$uc] = 0;
$temp_camp_user="$row[9] $row[0]";
if (!preg_match("/^$last_user$/i", $temp_camp_user))
{
$uc++;
$ASuser[$uc] = $row[0];
$AScampaign[$uc] = $row[9];
$ASstart_epoch[$uc] = $row[8];
$last_user = $temp_camp_user;
$AScalls[$uc] = 0;
$ASpauses[$uc] = 0;
$ASsessions[$uc] = 0;
}
}
else
{
if (!preg_match("/^$last_user$/i", $row[0]))
{
$uc++;
$ASuser[$uc] = $row[0];
$ASstart_epoch[$uc] = $row[8];
$last_user = $row[0];
$AScalls[$uc] = 0;
$ASpauses[$uc] = 0;
$ASsessions[$uc] = 0;
}
}
if ($row[1] > 0)
{
@@ -8047,8 +8086,14 @@ if ($function == 'agent_stats_export')
$avg_cust_sec = sec_convert($avg_cust_sec,$time_format);
$avg_wait_sec = sec_convert($avg_wait_sec,$time_format);
$output .= "$ASuser[$k]$DL$ASfull_name[$k]$DL$ASuser_group[$k]$DL$AScalls[$k]$DL$login_sec$DL$cust_sec$DL$avg_cust_sec$DL$avg_wait_sec$DL$pct_of_queue%$DL$ASpause_sec[$k]$DL$ASsessions[$k]$DL$avg_session_sec$DL$ASpauses[$k]$DL$avg_pause_sec$DL$pct_pause%$DL$avg_pause_session$DL$wait_sec\n";
if ($group_by_campaign == 'YES')
{
$output .= "$AScampaign[$k]$DL$ASuser[$k]$DL$ASfull_name[$k]$DL$ASuser_group[$k]$DL$AScalls[$k]$DL$login_sec$DL$cust_sec$DL$avg_cust_sec$DL$avg_wait_sec$DL$pct_of_queue%$DL$ASpause_sec[$k]$DL$ASsessions[$k]$DL$avg_session_sec$DL$ASpauses[$k]$DL$avg_pause_sec$DL$pct_pause%$DL$avg_pause_session$DL$wait_sec\n";
}
else
{
$output .= "$ASuser[$k]$DL$ASfull_name[$k]$DL$ASuser_group[$k]$DL$AScalls[$k]$DL$login_sec$DL$cust_sec$DL$avg_cust_sec$DL$avg_wait_sec$DL$pct_of_queue%$DL$ASpause_sec[$k]$DL$ASsessions[$k]$DL$avg_session_sec$DL$ASpauses[$k]$DL$avg_pause_sec$DL$pct_pause%$DL$avg_pause_session$DL$wait_sec\n";
}
$k++;
}