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Added user recording override settings checking, for remote agent recording

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git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-25 18:41:08 +00:00
parent b6e56cce30
commit fc95307bed
4 changed files with 94 additions and 10 deletions
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agc_2-X/trunk/UPGRADE
+3 -1
View File
@@ -523,7 +523,9 @@ OTHER CHANGES:
120. Added recording of Remote Agents calls per recording settings in campaigns.
If recording is set to ALLCALLS or ALLFORCE then a recording will be
initiated for the call upon routing to the Remote Agent and will be tied
to the R/ user and the lead_id. Also works with on-hook enabled.
to the R/ user and the lead_id. Also works with on-hook enabled. User-
level recording settings for the start user of the remote agent will
also be followed.
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+25 -4
View File
@@ -147,6 +147,7 @@
# 110224-1735 - Added compatibility with QM phone environment logging
# 110303-2338 - Added on-hook agent compatibility and rewrote a few sections
# 110324-2330 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1409 - Added user recording override settings checking for remote agent recording
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -158,7 +159,7 @@ $wait_prompt_runs=0;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=169;
$mysql_log_count=173;
$one_mysql_log=0;
@@ -2471,13 +2472,15 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$dbhP=$dbhA; $mysql_count='01138'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$phone_number\>\n|$stmtA|"; &agi_output;}
### get the recording settings for the campaign that this remote agent is logged into
if ( (length($extension_campaign_id) > 0) && ($ingroup_recording_override =~ /DISABLED/) )
{
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$extension_campaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01134'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01170'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
@@ -2486,6 +2489,24 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
}
$sthA->finish();
}
### look for the recording settings for the start user of this remote agent
if (length($ra_user) > 0)
{
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVUrec=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01171'; $MEL_aff_rows=$sthArowsVUrec; &mysql_error_logging;
if ($sthArowsVUrec > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] !~ /DISABLED/)
{$ingroup_recording_override = $aryA[0];}
if ($aryA[1] < 1)
{$ingroup_recording_override = 'NONE';}
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
@@ -2494,7 +2515,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01172'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
@@ -2533,7 +2554,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$insert_lead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01173'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+46 -5
View File
@@ -83,12 +83,13 @@
# 110224-1733 - Added compatibility with QM phone environment logging
# 110303-2316 - Added condition that would not allow calls to be sent to agent with ringing inbound call
# 110324-2326 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1410 - Added user recording override settings checking for remote agent recording
#
$script = 'agi-VDAD_ALL_outbound.agi';
$AGILOG = '0';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=71;
$mysql_log_count=76;
$one_mysql_log=0;
@@ -1758,6 +1759,26 @@ while ($drop_timer <= $DROP_TIME)
$dbhP=$dbhA; $mysql_count='01064'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
### look for the recording settings for the start user of this remote agent
if (length($ra_user) > 0)
{
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVUrec=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01072'; $MEL_aff_rows=$sthArowsVUrec; &mysql_error_logging;
if ($sthArowsVUrec > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] !~ /DISABLED/)
{$campaign_recording = $aryA[0];}
if ($aryA[1] < 1)
{$campaign_recording = 'NONE';}
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{
@@ -1765,7 +1786,7 @@ while ($drop_timer <= $DROP_TIME)
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01073'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
@@ -1804,7 +1825,7 @@ while ($drop_timer <= $DROP_TIME)
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01074'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
@@ -2197,6 +2218,26 @@ while ($drop_timer <= $DROP_TIME)
$dbhP=$dbhA; $mysql_count='01065'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
### look for the recording settings for the start user of this remote agent
if (length($ra_user) > 0)
{
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVUrec=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01072'; $MEL_aff_rows=$sthArowsVUrec; &mysql_error_logging;
if ($sthArowsVUrec > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] !~ /DISABLED/)
{$campaign_recording = $aryA[0];}
if ($aryA[1] < 1)
{$campaign_recording = 'NONE';}
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{
@@ -2204,7 +2245,7 @@ while ($drop_timer <= $DROP_TIME)
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01075'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
@@ -2243,7 +2284,7 @@ while ($drop_timer <= $DROP_TIME)
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
$dbhP=$dbhA; $mysql_count='01076'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
agc_2-X/trunk/agi/agi-VDAD_RINGALL.agi
+20
View File
@@ -17,6 +17,7 @@
# changes:
# 110303-2325 - First build
# 110324-2328 - Added recording of remote agent calls, per in-group and campaign recording settings
# 110325-1411 - Added user recording override settings checking for remote agent recording
#
$script = 'agi-VDAD_RINGALL.agi';
@@ -259,6 +260,7 @@ if ($NAGcount > 0)
$sthA->finish();
if ($AGILOG) {$agi_string = "-- AVC Session Reserved: |$callerid|$auto_call_id|$dial_user|3WAY_$dial_user|$now_date|$VLAconf_exten|"; &agi_output;}
### get the recording settings for the campaign that this remote agent is logged into
if (length($VLAcampaign_id) > 0)
{
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$VLAcampaign_id';";
@@ -274,6 +276,24 @@ if ($NAGcount > 0)
$sthA->finish();
}
### look for the recording settings for the start user of this remote agent
if (length($VLAra_user) > 0)
{
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VLAra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVUrec=$sthA->rows;
if ($sthArowsVUrec > 0)
{
@aryA = $sthA->fetchrow_array;
if ($aryA[0] !~ /DISABLED/)
{$campaign_recording = $aryA[0];}
if ($aryA[1] < 1)
{$campaign_recording = 'NONE';}
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{