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389 Commits
Author SHA1 Message Date
mattf 095b22259d Added options to allow for limits on the number of active useronly callbacks an agent can have. includes user override option. 
git-svn-id: svn://192.168.202.10@2168 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-09-02 13:45:08 +00:00
mattf e2112387fe Added System Setting option to use 24-hour time for callback setting in agent screen 
git-svn-id: svn://192.168.202.10@2150 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-07-06 15:18:40 +00:00
mattf d9ef539b04 Added better error handling in Custom List Fields, hid field_required field since it is non-functional, updated documentation, fixed broken links 
git-svn-id: svn://192.168.202.10@2148 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-07-05 13:30:27 +00:00
mattf 593184d35c Added ability to use Wrap-Up messages with calls terminated through Hotkeys 
git-svn-id: svn://192.168.202.10@2141 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-26 13:37:02 +00:00
mattf f06bbcb1e5 Added Wrapup Bypass option to allow or disallow agents to skip the wrapup screen before the timer is finished. Also added the option to use a system Script as the Wrap Up Message 
git-svn-id: svn://192.168.202.10@2137 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-24 02:46:36 +00:00
mattf a00e200645 Added DID pre-filter phone-group redirection and no-agent-ingroup redirection options 
git-svn-id: svn://192.168.202.10@2135 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-22 13:35:16 +00:00
mattf 147bf644e3 Added new Agent API function audio_playback to play audio files from the audio 
store in an active agent session. See AGENT_API.txt doc for more info

git-svn-id: svn://192.168.202.10@2131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 21:00:35 +00:00
mattf e313300f0e Added User setting for Wrapup Seconds Override 
git-svn-id: svn://192.168.202.10@2130 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 00:54:17 +00:00
mattf bb7859f67c Updated all agent and admin web language builds and translation files with new phrases for 2.8 
Overhaul of Spanish Agent and Admin language translations based on new contributed language files
Overhaul of Dutch Agent translation, and added contributed images

git-svn-id: svn://192.168.202.10@2126 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-12 20:05:13 +00:00
mattf 4f7caa70f8 Added timer_alt_seconds and options to automatically manual dial Alt Phone or Address3 and more Manual Auto Dial options 
git-svn-id: svn://192.168.202.10@2121 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-05-22 17:11:07 +00:00
mattf 5834630833 git-svn-id: svn://192.168.202.10@2116 3d104415-ff17-0410-8863-d5cf3c621b8a 2014-05-10 05:51:39 +00:00
mattf 0044ad7d18 Added pause_type logging to agent log and queue_log 
git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-28 21:24:27 +00:00
mattf 43238d704c Added User permission option for editing Custom Dialplan Entries 
git-svn-id: svn://192.168.202.10@2108 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-25 16:37:01 +00:00
mattf ff4f1a06b5 Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call 
Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-24 11:05:25 +00:00
mattf b586b1a46b Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent 
git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-18 13:56:53 +00:00
mattf 6015caa58c Added new DID filter features for DNC matching and URL DID Redirects 
git-svn-id: svn://192.168.202.10@2099 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-04 17:09:56 +00:00
mattf 9ad4b7e507 Added more strict enforcement of level 9 report and user permissions 
Added definable max stats days for remote-agents/campaigns/in-groups

git-svn-id: svn://192.168.202.10@2090 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-03-14 15:47:48 +00:00
mattf 70019a5839 Added lists selection option to outbound report 
git-svn-id: svn://192.168.202.10@2068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-02-09 01:45:57 +00:00
mattf 1063ef2cba phone option added to allow no instructions to be played on direct extension calls that go to voicemail 
git-svn-id: svn://192.168.202.10@2063 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-27 04:06:50 +00:00
mattf 9d7dff4798 Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting 
git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-26 20:40:20 +00:00
mattf 32a22f60f2 Added Lists Pass Report 
git-svn-id: svn://192.168.202.10@2055 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-19 04:09:28 +00:00
mattf 10bb604069 documentation fix, issue #725 
git-svn-id: svn://192.168.202.10@2048 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-10 18:22:33 +00:00
mattf 6c22d91727 Added campaign options to limit time on Dead Calls, Disposition Screen and Pause. 
Changed blink tags to CSS in agent interface.

git-svn-id: svn://192.168.202.10@2045 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-09 04:41:17 +00:00
mattf b0be132731 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf 771ae6db9e Added Lead Tools Advanced page 
Added agent manual dial by lead ID
Several small fixes
hopper script features added for campaign restriction

git-svn-id: svn://192.168.202.10@2036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-10-17 02:14:44 +00:00
mattf da25483c8f Added system setting to show country code breakdown on list modify screen 
git-svn-id: svn://192.168.202.10@2030 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-28 15:45:23 +00:00
mattf 62dc36c5a8 Added lead search of archived leads table if present. 
Added QueueMetrics 13.04 support with call hold records
minor code cleanup in several scripts

git-svn-id: svn://192.168.202.10@2026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-27 03:09:14 +00:00
mattf 54857ff2d1 Added cellphone filtering service compatibility with DNC.COM. Read the CELLPHONE_USA_TCPA_FCC_COMPLIANCE.txt doc for more information 
git-svn-id: svn://192.168.202.10@2022 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-22 18:07:49 +00:00
mattf 507a488ef2 Added new options for forced launching of vicidial.php in restricted browser window 
git-svn-id: svn://192.168.202.10@2020 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-04 04:37:28 +00:00
mattf b6e8f5b524 bug fix for issue #690. 
small addition to help text

git-svn-id: svn://192.168.202.10@2015 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-11 18:11:51 +00:00
mattf 6481032f0a Small fixes for call times and holidays in admin.php 
git-svn-id: svn://192.168.202.10@2012 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-09 18:12:25 +00:00
mattf 47e0c60c1f Added status deduplicate checking for web-based lead loader without having to use templates 
Fixed small admin.php bug with state call times

git-svn-id: svn://192.168.202.10@2007 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-02 10:55:43 +00:00
mattf 778daa7b5b Added Reset Lead-Called-Status for Campaigns page to Admin Utilities 
Added System Summary screen as default admin.php screen instead of User List

git-svn-id: svn://192.168.202.10@2000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-15 13:29:53 +00:00
mattf ddd5e6ce69 Added optional password encryption to web interfaces 
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-11 12:33:50 +00:00
mattf f6a8f70582 Added outbound state call time holidays functionality 
git-svn-id: svn://192.168.202.10@1983 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-05-10 17:53:40 +00:00
mattf f648297a7b Cleanup of agent code for other language builds 
Update and cleanup of agent and admin language translation files
Update of agent and admin other languages static builds

git-svn-id: svn://192.168.202.10@1980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-05-09 02:26:00 +00:00
mattf a3a4cc78de Added Survey No Response DROP option to send no-response calls to the campaign drop method 
git-svn-id: svn://192.168.202.10@1972 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-25 11:19:55 +00:00
mattf 0f85f9905e Added survey_wait_sec campaign survey option 
Added NOINT key for Call Menu prompts to allow for Playback() instead of Background()

git-svn-id: svn://192.168.202.10@1971 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-25 05:01:36 +00:00
mattf ab20034617 Added admin report logging to all reports on the system, and added the "Admin Report Log Viewer" linked from the "Admin Utilities" page which allows you to see the reports that have been run on the system. This change has affected almost every report in the system. Bugs were fixed for some exporting reports that were set to use a slave read-only database. 
git-svn-id: svn://192.168.202.10@1959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-14 23:46:14 +00:00
mattf 35d12e4374 Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options 
Converted ereg to preg in the agc agent interface PHP scripts

git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-03-28 04:52:48 +00:00
mattf e405cc5459 Added Level 8 Disable Add option to system settings 
Added Email Log Report
Small change to Lists campaign report to make it more efficient

git-svn-id: svn://192.168.202.10@1936 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-02-22 02:53:19 +00:00
mattf 90a48f5451 Added AMD actions for call menu and in-group 
git-svn-id: svn://192.168.202.10@1931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-02-11 02:01:25 +00:00
mattf 1b9a742810 Added inbound email queue to agent support 
git-svn-id: svn://192.168.202.10@1905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-23 04:28:32 +00:00
mattf 0ddf5bd302 Added a campaign feature to allow an agent to search for a lead while on an 
inbound call and have their active lead change to a search result lead
 that they select.

git-svn-id: svn://192.168.202.10@1903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-06 22:45:00 +00:00
mattf 8f054828f7 changed "refresh" link on FORM tab to "reset form" in vicidial.php, issue #580 
git-svn-id: svn://192.168.202.10@1895 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-30 13:53:15 +00:00
mattf 5a33b5354c Added Enhanced Disconnect logging for outside of the USA, disabled by default 
git-svn-id: svn://192.168.202.10@1891 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-30 05:20:26 +00:00
mattf 16a1695402 Added list expiration date feature 
Added Other Campaign DNC List campaign option

git-svn-id: svn://192.168.202.10@1881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-26 03:29:40 +00:00
mattf 488921c703 Added call time inbound holiday functions 
git-svn-id: svn://192.168.202.10@1880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-24 20:56:14 +00:00
mattf ba316d527a Added QueueMetrics Socket-send function for custom queue_log record sending 
git-svn-id: svn://192.168.202.10@1879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-21 02:19:31 +00:00
mattf 06c0f51caf Added QC functionality 
git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-16 21:12:44 +00:00