Commit Graph
63 Commits
Author SHA1 Message Date
mattf 06c35d1c47 Added campaign SIP Actions processing for the agent screen for manual dial calls
git-svn-id: svn://192.168.202.10@3130 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-07-30 13:46:43 +00:00
mattf 884a60ad22 Added recent session per-call logging and force_fronter_audio_stop Agent API function
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-02-22 18:32:05 +00:00
mattf 0168acb8ef Fixed email transfers bugs, modified transfer-conf panel for same
Added option to allow --ALL-- as a campaign value in lead report export

git-svn-id: svn://192.168.202.10@2998 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-06-10 22:14:43 +00:00
mattf 75e173c09d Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-17 17:34:09 +00:00
mattf 27ab9aa216 Fix for Cross-Cluster phones where phone_type has "trunk" in it
Added user_call_log archiving when over 1000000 records
Added new options to Fronter/Closer report

git-svn-id: svn://192.168.202.10@2801 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-10 01:52:06 +00:00
mattf d1b5b4e106 Added more qualifiers for Hungup Xfer function to be triggered in agent screen
Added park log display to modify lead page and park log report

git-svn-id: svn://192.168.202.10@2800 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-08 14:16:56 +00:00
mattf d83f6dad73 Added logging and notification of 3-way call hung up in agent screen, Issue #1024
git-svn-id: svn://192.168.202.10@2787 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-07-09 15:58:24 +00:00
mattf d46b1b5d26 Added additional variable filtering
git-svn-id: svn://192.168.202.10@2760 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-05-27 07:14:38 +00:00
mattf b03ee4e9c0 Added Agent API function switch_lead to switch the active call lead_id while
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-20 19:18:08 +00:00
mattf bb7124bd78 Added the ability for internal chats to have more than one agent participant
Fix for rare parked call hangup issue

git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-12-17 14:13:08 +00:00
mattf 77a489496f Changed agi-record_prompts.agi to use DB storage
Added more detail to agent screen debug logging

git-svn-id: svn://192.168.202.10@2604 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-10-30 04:12:18 +00:00
mattf 605e80803a Fixed user_authorization bug in agent code
git-svn-id: svn://192.168.202.10@2524 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-04-28 22:50:22 +00:00
mattf 16e89519a0 Fixed issue #933, variables
git-svn-id: svn://192.168.202.10@2493 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-03-26 13:50:06 +00:00
mattf 5e1668502d Added ability to transfer customer chats to another chat group or agent
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-03-05 15:12:59 +00:00
mattf f1d3920b85 Fixed XSS security issue, issue #929
git-svn-id: svn://192.168.202.10@2481 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-02-27 15:13:54 +00:00
mattf 2ad67cd044 Added chat dead detection in agent screen, real-time report and API
Added chat/email live images for agent screen

git-svn-id: svn://192.168.202.10@2455 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-04 19:11:44 +00:00
mattf 8952589d00 Added Chat Messaging
git-svn-id: svn://192.168.202.10@2428 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-14 02:12:07 +00:00
mattf 19792e4a18 Added agent debug logging and report
git-svn-id: svn://192.168.202.10@2355 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-24 14:31:34 +00:00
mattf 87bb46586e Added several agent translations(Polish, Portuguese, Russian, Swedish, Japanese, Chinese, Slovak, Danish) and updated the Spanish and Dutch dictionaries.
Fixed missing QXZ phrases in vicidial.php and conf_exten_check.php

git-svn-id: svn://192.168.202.10@2231 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-28 16:03:16 +00:00
mattf 064c28aac8 Added settings for languages for users
Added on-the-fly language use for the agent screen
Standardization of filtering of user/pass variables in agent scripts

git-svn-id: svn://192.168.202.10@2221 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-17 11:53:24 +00:00
mattf 681f050a36 Added Languages admin web screens
Added more error checking to agent logins
Fixed issues with alternate DB queriesin admin.php
Changed timecheck.pl script to not send out alerts for active=N servers

git-svn-id: svn://192.168.202.10@2215 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-04 17:18:21 +00:00
mattf 29013f08cf Code cleanup in PHP files for QXZ functions
Added ADMIN_www_languages.pl script to parse all web files for QXZ phrases and populate DB table www_phrases

git-svn-id: svn://192.168.202.10@2213 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-11-28 14:28:39 +00:00
mattf 703b6d6364 Updated QXZ output code in agent interface to allow for ordered PHP variables and other code cleanup
QXZanalyzer.pl update for better parsing and more stats
Added LANGUAGES_QXZ_notes.txt file for documentation

git-svn-id: svn://192.168.202.10@2193 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-11-18 19:05:36 +00:00
mattf f194c66910 Changed agent code to use new QXZ function in functions.php. This will facilitate easier other language builds and easier dynamic text and image replacement.
git-svn-id: svn://192.168.202.10@2161 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-08-12 00:35:04 +00:00
mattf e2add6cbcf Added Agent API pause_code function
git-svn-id: svn://192.168.202.10@2061 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-26 13:39:53 +00:00
mattf 43e7797095 Changed require() to require_once() in agc directory PHP scripts
git-svn-id: svn://192.168.202.10@2016 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-22 11:05:10 +00:00
mattf e01116aa8b Added AST_CRON_audio_4_ftp2_FTPSSL.pl script for secondary archival of recordings to an FTP SSL server.
Changed agent code to use mysqli PHP functions.

git-svn-id: svn://192.168.202.10@2009 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-05 12:12:54 +00:00
mattf ddd5e6ce69 Added optional password encryption to web interfaces
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-07-11 12:33:50 +00:00
mattf 9884e2ce4d Added several security changes to the agent interface, including freezing a user's account for 15 minutes after 10 failed login attempts.
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are  depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg.
Added recording_id to the available fields for the dispo call url feature
Added pause code to the agent_status non-agent api function output

git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-06-15 16:08:13 +00:00
mattf 35d12e4374 Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options
Converted ereg to preg in the agc agent interface PHP scripts

git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-03-28 04:52:48 +00:00
mattf 98df4848e0 Added more validation of agent sessions to prevent double-logins
Added campaign option to show a "Pause After Next Call" link to the agent screen below the Pause/Resume buttons
Added campaign option to set owner field to user if the owner field is empty

git-svn-id: svn://192.168.202.10@1869 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-29 11:11:16 +00:00
mattf b234c1c640 Added recording and webserver functions to the agent API
git-svn-id: svn://192.168.202.10@1847 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-10 12:31:28 +00:00
mattf 1e6e65b7dd Added Agent API function logout to log an agent out of their session
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-11 20:19:40 +00:00
mattf da2834f3d6 Added reset_lead option to the non-agent-api update_lead function
Fixed a minor bug related to 2-hour manual dial calls

git-svn-id: svn://192.168.202.10@1674 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-14 11:33:59 +00:00
mattf 1624b0e977 Moved the Calls in Queue count and other counts outside of the autodial section (issue 406)
git-svn-id: svn://192.168.202.10@1567 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-08 08:11:44 +00:00
mattf bfa8bd03e5 Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf 27ecc407e2 Added webphone options for System Key and Dialpad, may not be compatible with all webphones
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-27 21:08:04 +00:00
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf 81a271632d fix for FastAGI_log parking manual dial calls
git-svn-id: svn://192.168.202.10@1346 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-02-24 17:31:37 +00:00
mattf 518d7f7b2f fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-09 20:13:59 +00:00
mattf 325d5bcce8 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call.
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-29 17:04:26 +00:00
mattf d42daae737 Various formatting fixes
Added more logging to emergency agent logout processes
changed start_asterisk_boot.pl script to launch unique astshell screen sessions

git-svn-id: svn://192.168.202.10@1275 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-11 01:59:57 +00:00
mattf 31eedf49ce Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-01 06:39:15 +00:00
mattf 79fdfeecf5 Added auto-kill to adapt script to facilitate cleaner clearing of daily stats
Added QM ABANDON call clearing in queue_log to agent log cleanup script
Fixed bug in conf_exten_check.php

git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-15 15:26:06 +00:00
mattf aa26a87a3d Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf 24966d14e4 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 215ac46c7d small docs and comments updates
trunk - added Vtiger click-to-dial from Planned event screen

git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-08 08:59:47 +00:00
mattf 152948c424 Added shift enforcement for agent logins
Added vital statistics display(CPU/load/disk) to reports and server modification screens
Added configurable max calls per second to servers and system settings

git-svn-id: svn://192.168.202.10@1068 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-08 12:42:54 +00:00