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30d37dfea4ff2329aad100cac94d16a7e6c979af
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314 Commits
Author SHA1 Message Date
mattf 30d37dfea4 Added Dial In-group CID setting to In-Group modification screen to allow for agent manual dial in-group calls to have a specific CID per in-group 
tweaked the Dial In-group code in several places for efficiency and to remove blocking in the ALL inbound agi script

git-svn-id: svn://192.168.202.10@1817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-14 14:02:53 +00:00
mattf 8ec1af2871 Added options to allow for an agent to place manual dial calls out as if they were in-group inbound calls. Also allows for no-dial calls that are not actually placed out the telco, but are logged as calls. For more information see the "In-Group Manual Dial" options in Campaign Detail 
git-svn-id: svn://192.168.202.10@1816 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-13 05:01:03 +00:00
mattf a93878fa29 Fix for issue #567 
Fix for ALL_outbound AGI related to ready agents with no in-groups in blended campaign
Fix related to park bug fixed 2 weeks ago, correcting past records in the AST_cleanup_agent_log.pl script
Adjusting of default database values in trunk

git-svn-id: svn://192.168.202.10@1813 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-08 16:13:20 +00:00
mattf 003caa02be changing versions on trunk to 2.6 after branching of 2.4 
git-svn-id: svn://192.168.202.10@1811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-20 20:24:20 +00:00
mattf a2171f9739 Added Carrier Log and Hangup Reason reports to Admin Utilities screen 
Added Lead Loading File Templates
Added "--daily" option to the ADMIN_archive_log_tables.pl script allowing
	for the call_log and vicidial_log_extended tables to be archived every
	night and only keep the last 24-hours of logs in the active table.
Fixed Hopper call count limit bug

git-svn-id: svn://192.168.202.10@1800 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-03 02:20:33 +00:00
mattf 4c4ac0a100 Database schema update related to the last commit 
git-svn-id: svn://192.168.202.10@1790 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-27 01:53:44 +00:00
mattf 19014858db Added Dialer Inventory Report options for excluding lists and ranking shifts display order 
Added User Group multi-selection option to the real-time report
Added HTML bar chart display options to most of the reports
Removed password logging from admin scripts failed login attempts
Made webroot-writable system setting function the same on all admin scripts
Fixed list lastcalldate for manual dial calls

git-svn-id: svn://192.168.202.10@1789 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-24 21:43:54 +00:00
mattf cce03d663f Added campaign option to check the hopper for duplicate vendor_lead_code 
Added remote-agent daily stats
Added option to log non-agent-API queries from non-admin.php queries

git-svn-id: svn://192.168.202.10@1784 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-13 22:29:27 +00:00
mattf bddbae3886 Separated vicidial-auto dialplan entries into different contexts 
Added phone_context as option in bulk phone insert script

git-svn-id: svn://192.168.202.10@1783 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-09 21:03:36 +00:00
mattf 1c1792e9db Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line 
git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-28 01:05:22 +00:00
mattf 646723e94e Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf 6b7b7374f4 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign. 
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-02 18:51:29 +00:00
mattf 755831a221 Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf 8a3aa7d5fe Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf dad564579b Added Scheduled Callback Calltime Block feature 
git-svn-id: svn://192.168.202.10@1747 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-24 18:11:38 +00:00
mattf da5cc4d41f Added Scheduled Callback Hours Block feature to block USERONLY callbacks from being displayed to an agent within a set number of hours since the callback was set 
git-svn-id: svn://192.168.202.10@1746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-22 01:55:27 +00:00
mattf 308a00d13c Added 5 more fields to Contacts 
Added code to help prevent API transfer duplicates
lengthened the web_form_address in admin.php to 9999 characters

git-svn-id: svn://192.168.202.10@1744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-18 19:42:28 +00:00
mattf 2ebb432034 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents. 
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-16 14:53:29 +00:00
mattf a36201e9c6 Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf f7599502d8 Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality. 
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-06 18:47:54 +00:00
mattf a397c90c41 Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf a2152dde66 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf a72bbecf3a Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf fcd6f918e9 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf a347fb386b Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf 2058927eab Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf d8f69dc0ba Added DID fields to Extended format for Export Calls Report 
Added reset of calls counters for two tables to keepalive script
Removed unneeded records in create MYSQL tables SQL file

git-svn-id: svn://192.168.202.10@1720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 19:00:05 +00:00
mattf 054c91404d Mysql schema fix for create 
git-svn-id: svn://192.168.202.10@1718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-02 21:38:31 +00:00
mattf 735714f526 Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf 44b6490cb7 Added survey_recording option for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-30 03:25:22 +00:00
mattf b22c0a7a9a Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf eb8f732fbe Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf ed95c85bb8 Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf a42869f2e9 Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns 
git-svn-id: svn://192.168.202.10@1705 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-31 02:54:02 +00:00
mattf 0a4940a6fc Added options to set the voicemail zone and extra voicemail options for each voicemail box in phones and extra voicemail boxes. Also added default voicemail zone and timezone settings in the system settings. Added several new zonemessages to the default voicemail.conf.sample file 
git-svn-id: svn://192.168.202.10@1702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-27 14:57:59 +00:00
mattf 632313067b Added HIDEBLOB custom field type 
small changes to agent interface

git-svn-id: svn://192.168.202.10@1697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 13:51:58 +00:00
mattf edeec964f8 Added manual dial agent skip lead logging to the user stats page 
Small changes to bulk phone insert script, added Help section

git-svn-id: svn://192.168.202.10@1695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-18 21:25:14 +00:00
mattf f77693a630 Fixed bug in new install SQL script 
git-svn-id: svn://192.168.202.10@1690 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 12:01:18 +00:00
mattf b1bc4708c1 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf be1c7a2050 Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 3e5f7d53fb Added HIDDEN and READONLY field types for custom list fields. 
Fixed issue changing DISPLAY and SCIRPT field types to other types.

git-svn-id: svn://192.168.202.10@1684 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:14:30 +00:00
mattf a27fb4288f Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf e6ab6a94ea Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen. 
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-25 13:51:55 +00:00
mattf 5297d8af55 Added ability to disable agent dispo screen 
git-svn-id: svn://192.168.202.10@1676 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 01:32:44 +00:00
mattf 0dabb9cd20 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf e318f07bde Added Callback Days Limit campaign option to allow scheduled callbacks to be scheduled only a set number of days from today. 
git-svn-id: svn://192.168.202.10@1670 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-01 02:03:48 +00:00
mattf c92ac12263 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf b518de6662 Added webphone_auto_answer option 
git-svn-id: svn://192.168.202.10@1665 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-27 00:26:54 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 8b9f2b8e40 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00