Commit Graph
186 Commits
Author SHA1 Message Date
mattf 1b0c1b0540 Small fix for real-time report inbound calls waiting
git-svn-id: svn://192.168.202.10@1371 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-15 14:45:04 +00:00
mattf a2a97a4016 Added carrier log display option to Real-time report
git-svn-id: svn://192.168.202.10@1360 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-03 16:32:58 +00:00
mattf b6b05837ea fix for issue 312, realtime drop in-group row display bug
git-svn-id: svn://192.168.202.10@1359 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-03 14:04:50 +00:00
mattf 683210248d Changed real-time report to default to inbound=Yes
added scheduled callbacks alert option to campaigns

git-svn-id: svn://192.168.202.10@1357 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-03 03:20:01 +00:00
mattf c4acf3c51e added phrase to translations
added date chooser to timeclock detail and IVR reports
added 3-WAY status to Real-time report
changed AGENTDIRECT selection to a separate link instead of clicking on number-to-dial field

git-svn-id: svn://192.168.202.10@1353 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-01 21:01:51 +00:00
mattf 1185045b94 Added ingroup and drop ingroup displays to Real-time report
changed several reports to list menu items in alphabetical order
Added AGENTVMAIL option to all ingroup drop methods in trunk

git-svn-id: svn://192.168.202.10@1336 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-02-14 23:17:12 +00:00
mattf 7782c00a64 small bug fixes
git-svn-id: svn://192.168.202.10@1303 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-13 18:28:32 +00:00
mattf 98b5f98313 Fixed inbound only display issue on real-time screen(Bug#260)
git-svn-id: svn://192.168.202.10@1286 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-22 14:16:12 +00:00
mattf 08e5b58570 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-04 21:15:08 +00:00
mattf 8eecb587e9 Added fields to call export
limited called count to 100 in list display

git-svn-id: svn://192.168.202.10@1261 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-21 08:47:54 +00:00
mattf b6ddbe90cc - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-09 07:56:44 +00:00
mattf 86b67937da Rolled back vicidial.php window.open changes for web forms
updated other scripts to remove SELECT *

git-svn-id: svn://192.168.202.10@1236 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-23 17:10:21 +00:00
mattf cc6715fae8 Added agentonly column to waiting calls in Real-time screen
git-svn-id: svn://192.168.202.10@1227 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-14 15:57:07 +00:00
mattf aa26a87a3d Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf c4a62821b9 Added PARK status to Real-time report, added LAGGED pause code to auto-paused agent records
git-svn-id: svn://192.168.202.10@1219 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-07 13:26:53 +00:00
mattf 8ab2246ece Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf c79deb75fa Fixed stats calculation issue on Real-Time report when inbound=No
Fixed help screen scrolling
Fixed AGI time check database close handle
Changed agent alert to launch from agent server instead of call server

git-svn-id: svn://192.168.202.10@1176 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 19:55:16 +00:00
mattf b7e4854049 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf 0a050d2b5c Fixed real-time screen color bug
git-svn-id: svn://192.168.202.10@1142 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-03 22:48:32 +00:00
mattf 47477ccc99 Added allow_inactive_list_leads option to AST_VDhopper.pl script, useful feature if you have many lists and want to use list mix
Added list mix display to real-time screen

git-svn-id: svn://192.168.202.10@1136 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-02 08:11:39 +00:00
mattf 92cdc776c5 Added dynamic call routing options content in Call Menus
Re-labeled several scripts to refrect proper names

git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-01 07:51:13 +00:00
mattf 353793c01d Added Agent Time Detail report
Added functions.php with a function to format seconds into HH:MM:SS
Fixed sidebar display bug in several scripts

git-svn-id: svn://192.168.202.10@1124 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-25 03:11:13 +00:00
mattf e752cea62b fixed bug #210 in AST_timeonVDADall.php script
git-svn-id: svn://192.168.202.10@1120 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-18 13:34:13 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 6f8f1c7775 Added RANDOM and LAST CALL TIME lead sort options to campaigns
Fixed minor realtime screen bug
Added Sangoma netborder CPD documentation to docs

git-svn-id: svn://192.168.202.10@1103 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-30 14:19:28 +00:00
mattf 1fe4d4d483 added new method for monitoring in realtime screen
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-29 18:24:39 +00:00
mattf 20414f6d75 small bug fixes in real-time report and admin pages
git-svn-id: svn://192.168.202.10@1078 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-19 23:01:21 +00:00
mattf 380e12c21f Changed all reports and admin screens to use one of two header templates
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported

git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 05:01:54 +00:00
mattf 8461d033c1 fixed bug on immediate disconnect calls within MANUAL dial campaigns
added midi files for real-time alert

git-svn-id: svn://192.168.202.10@1063 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-27 19:20:16 +00:00
mattf 2d16f985a6 Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface.
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-02 11:40:59 +00:00
mattf fa5272bc9a changed timeonVDADall report to allow for multiple campaign selections
added purge-table option to area_code populate script

git-svn-id: svn://192.168.202.10@1043 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-31 16:31:16 +00:00
mattf 8a4d1fd127 Added fixed-as400 option to the AST_VD_sales_export.pl script
changed AST_timeonVDADall monitor links to use 0 prefix instead of 6
other small changes

git-svn-id: svn://192.168.202.10@1028 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-06 04:47:23 +00:00
mattf 501e4bcc8e bulk list activation added from modify campaign screen
fixed category totals on ALL ACTIVE timeonVDADall report

git-svn-id: svn://192.168.202.10@1012 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-19 12:38:13 +00:00
mattf 55f1618310 more changes to vicidial reports
git-svn-id: svn://192.168.202.10@1001 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-10 05:00:27 +00:00
mattf 32813c6293 added many new report features to realtime and closer/ivr reports including inbound-only realtime report
git-svn-id: svn://192.168.202.10@1000 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-09 05:35:10 +00:00
mattf e743a2d203 added forced pause code use on agent interface
several report enhancements
some logging changes

git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-01 13:07:08 +00:00
mattf abc7e3e261 small fix for timeonVDADall report with_inbound
git-svn-id: svn://192.168.202.10@986 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-22 21:20:06 +00:00
mattf eba30cbe3e some changes to queue_log logging
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-22 19:01:25 +00:00
mattf 4511a6cc2f bug fixes and translations updates
git-svn-id: svn://192.168.202.10@982 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-21 11:53:23 +00:00
mattf 8ce9d3fce9 documentation updates
meetme.conf same number of conferences as in database
timeonVDADall script bug fix for remote agents

git-svn-id: svn://192.168.202.10@961 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-11 08:26:17 +00:00
mattf ee5736a0dd added ability to specify the callerid of an outbound conference call within vicidial.php
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-10 19:30:48 +00:00
mattf 9b6c7e62da added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-02 11:10:33 +00:00
mattf 3aa29d8cce changed recording extension in vicidial.php
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-22 22:54:17 +00:00
mattf 0da57666ae changed example conf files to UNIX file format
git-svn-id: svn://192.168.202.10@914 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-09 14:28:17 +00:00
mattf eb10c091de fixed manual dial no-hopper-leads bug in vicidial.php
added DEAD status to timeonVDADall script for agents INCALL with no actual call

git-svn-id: svn://192.168.202.10@907 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-04 10:09:02 +00:00
mattf bbe027c200 more work on timeclock edit page
fixed display bug in timeonVDADall report
added queue_log logging to manual dial and inbound calling

git-svn-id: svn://192.168.202.10@902 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-01 02:52:49 +00:00
mattf 145f693b52 added timeclock_edit script
added date and phone number format definitions to admin.php/vicidial.php and DB

git-svn-id: svn://192.168.202.10@895 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-06-25 07:18:20 +00:00
mattf 8479ef9f94 added DISPO status to timeonVDADall report
fixed VDAD stats Human Answered calculations
timeclock report calculations fixed for same day numbers

git-svn-id: svn://192.168.202.10@893 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-06-20 04:40:20 +00:00
mattf 7bd7c4625c Added agi-VDAD_inbound_calltime_check.agi script which gives the ability to have inbound IVR calls(before they have gotten to an in-group[queue]) to be in the vicidial_auto_calls table under the IVR status. Also gives the ability to use a calltime scheme for calls not yet in an in-group
Changes to AST_VDauto_dial.pl and FastAGI_log.pl scripts to accomodate the new IVR status in the vicidial_auto_calls table.
Added a doc(Inbound_VDAC_IVR.txt) to explain this feature and give an example

git-svn-id: svn://192.168.202.10@875 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-05-25 15:24:01 +00:00
mattf d8a83ee35f made several changes to UTF8 compatibility for internationalization.
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-29 08:32:42 +00:00