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68771d160ff759c9eb721622bf3d1db0f4fc575d
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Author SHA1 Message Date
mattf 68771d160f fixed dispo call url unrencoding issue 
git-svn-id: svn://192.168.202.10@1771 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-06 20:13:09 +00:00
mattf 1d5e74a1c6 admin.php copyright date update 
added webphone variables to bulk phone add script
fixed fullname dispo/start url variable

git-svn-id: svn://192.168.202.10@1770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-05 01:44:59 +00:00
mattf 668bc616cf Added Dialer Inventory Report, requires a process to be added to the crontab after-hours to gather the statistics 
git-svn-id: svn://192.168.202.10@1769 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-03 03:50:33 +00:00
mattf c585869a65 Changed call time overflow to look at previous day stop time 
git-svn-id: svn://192.168.202.10@1768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-29 14:21:49 +00:00
mattf 1c1792e9db Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line 
git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-28 01:05:22 +00:00
mattf b1157bbb54 small fixes for max stats in AGI scripts 
git-svn-id: svn://192.168.202.10@1766 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:49:28 +00:00
mattf 2aa36b16d5 images for new charts 
git-svn-id: svn://192.168.202.10@1765 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:28:41 +00:00
mattf 6b52a6dc69 Adapt script change to run for campaigns with live agents but no hopper leads 
formatting fixes

git-svn-id: svn://192.168.202.10@1764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:23:37 +00:00
mattf 646723e94e Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf 58ad51f3f7 Added remove images and links options as well as email subject option to the email web report script 
git-svn-id: svn://192.168.202.10@1762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-14 14:26:24 +00:00
mattf 2f6b73422c Added ability to update phone number on a lead when call is looked up through the cm_lookup.agi script from a Call Menu 
Added concurrency check option to agent cleanup log script

git-svn-id: svn://192.168.202.10@1761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-12 20:33:58 +00:00
mattf ebc405e7ec Added queue key options for in-group ID and ALLQ to the QM sync script 
git-svn-id: svn://192.168.202.10@1760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-03 13:38:44 +00:00
mattf 6b7b7374f4 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign. 
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-02 18:51:29 +00:00
mattf 83ca0686aa Added ftp validate option flag to crontab scripts 
git-svn-id: svn://192.168.202.10@1758 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-30 23:07:03 +00:00
mattf 3ee4f9379f Added FTP Persistence option to cron FTP scripts 
git-svn-id: svn://192.168.202.10@1757 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-28 21:23:59 +00:00
mattf 3fa44a74e0 Added Inbound Daily Report 
Added more filename filtering for audio store

git-svn-id: svn://192.168.202.10@1756 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-22 18:34:49 +00:00
mattf 755831a221 Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf 2224f414c9 fixed issue with agent alert extension and all-digit audio file names 
git-svn-id: svn://192.168.202.10@1754 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-10 19:29:49 +00:00
mattf bf0e8fe243 Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis. 
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-06 16:25:10 +00:00
mattf 79683313ae Small changes to allow for field updating in call menus from transfers 
git-svn-id: svn://192.168.202.10@1752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-05 04:59:32 +00:00
mattf 148450377d quick fix for add-a-phone issue in admin.php 
git-svn-id: svn://192.168.202.10@1751 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-04 15:26:00 +00:00
mattf 8a3aa7d5fe Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf 4214e263d1 agent-side, fix for case-sensitive reserved custom fields 
git-svn-id: svn://192.168.202.10@1749 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:38:10 +00:00
mattf f426f4dc61 Fixed case sensitivity on reserved list fields for custom fields 
git-svn-id: svn://192.168.202.10@1748 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:35:08 +00:00
mattf dad564579b Added Scheduled Callback Calltime Block feature 
git-svn-id: svn://192.168.202.10@1747 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-24 18:11:38 +00:00
mattf da5cc4d41f Added Scheduled Callback Hours Block feature to block USERONLY callbacks from being displayed to an agent within a set number of hours since the callback was set 
git-svn-id: svn://192.168.202.10@1746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-22 01:55:27 +00:00
mattf 32676364c9 Fix for manual dial alt dial stuck vac calls 
Fix for FTP cron scripts with transfer limit set

git-svn-id: svn://192.168.202.10@1745 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-21 20:28:47 +00:00
mattf 308a00d13c Added 5 more fields to Contacts 
Added code to help prevent API transfer duplicates
lengthened the web_form_address in admin.php to 9999 characters

git-svn-id: svn://192.168.202.10@1744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-18 19:42:28 +00:00
mattf 2ebb432034 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents. 
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-16 14:53:29 +00:00
mattf 3e75a65a50 small fix for first server sql 
git-svn-id: svn://192.168.202.10@1742 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-14 19:03:08 +00:00
mattf 46a1fd2c93 small changes to ALTERNATE_1 format for export calls report 
git-svn-id: svn://192.168.202.10@1741 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 20:19:28 +00:00
mattf 9fc27d8d3d Added ALTERNATE_1 format to call_report_export.php report 
git-svn-id: svn://192.168.202.10@1740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 01:16:03 +00:00
mattf a36201e9c6 Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf 63f2d79c58 fixes to first_server_install.sql file 
git-svn-id: svn://192.168.202.10@1738 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 18:41:36 +00:00
mattf 6dcceca94a Changed user and fullname to use non-truncated for output file for agent performance detail report 
git-svn-id: svn://192.168.202.10@1737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-07 11:15:34 +00:00
mattf f7599502d8 Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality. 
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-06 18:47:54 +00:00
mattf e647d66a59 Added cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 22:04:45 +00:00
mattf 5834e528a1 changed campaign_id for callbacks in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1734 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:34:46 +00:00
mattf 54775e80b9 Added check and update for scheduled callback entry in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1733 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:12:36 +00:00
mattf a397c90c41 Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf 78d20790b8 Fixed issue with sheet2tab.pl 
Added several new features to the CLI lead loader based around creation of new lists and one new format

git-svn-id: svn://192.168.202.10@1731 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-03 19:56:55 +00:00
mattf cb560ecc9d Added ability to set scheduled callbacks through the non-agent-api in the add_lead and update_lead functions. 
git-svn-id: svn://192.168.202.10@1730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-29 01:27:48 +00:00
mattf 36ed729122 fixed sheet2tab.pl for XL issues 
changed 851 playback with waitforsilence dialplan entries
small changes to VD_amd.agi script for CPD

git-svn-id: svn://192.168.202.10@1729 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-28 11:37:13 +00:00
mattf a2152dde66 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf a72bbecf3a Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf fcd6f918e9 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf a347fb386b Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf 83da08a9ce small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf 2058927eab Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf e1bb2b6802 Fixed dial timeout to check for dial_timeout setting and greater than 49 seconds 
git-svn-id: svn://192.168.202.10@1722 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-16 19:25:03 +00:00