Commit Graph
245 Commits
Author SHA1 Message Date
mattf cb840a9a76 Added in-group populate_lead_source, populate_lead_vendor settings
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-04-24 20:14:01 +00:00
mattf 98e91c4def Added source_id as optional channel variable to populate when inserting new leads in inbound AGI script
git-svn-id: svn://192.168.202.10@2946 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-21 12:25:15 +00:00
mattf f86554ed91 Fix for Wait/Hold time options when nothing is pressed, inbound AGI
git-svn-id: svn://192.168.202.10@2938 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-06 19:54:20 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-01 18:45:21 +00:00
mattf a3dcb04d15 Added NO_READY option for no_agent_no_queue in-group feature, issue #1046
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-17 15:26:43 +00:00
mattf 773cf3aabd Big fix for recent feature
git-svn-id: svn://192.168.202.10@2907 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-09 22:17:15 +00:00
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-07 04:48:33 +00:00
mattf 5cd372989a Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-11-24 17:07:47 +00:00
mattf 8939c5c268 Bug fix for on-hook agents using Asterisk 1.8 & 11 in ALL inbound AGI
git-svn-id: svn://192.168.202.10@2839 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-10-11 17:15:22 +00:00
mattf aad6404147 Added extension append cidname options
Added custom reports link variables

git-svn-id: svn://192.168.202.10@2825 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-30 13:14:52 +00:00
mattf 6b106ba49a Fix for recordings beginning with CALLID
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-22 02:17:39 +00:00
mattf 8673950621 Added option for Auto-inactive of expired lists
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-21 12:28:02 +00:00
mattf 5147e1d303 Added screen_colors.php include file for uniform screen color code
Added uniqueid logging to vicidial_xfer_log, as well as archiving of that table

git-svn-id: svn://192.168.202.10@2812 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-03 13:56:49 +00:00
mattf 75e173c09d Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-17 17:34:09 +00:00
mattf d4f6c9e89c Added missing list_id in log inserts
git-svn-id: svn://192.168.202.10@2781 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-06-22 02:46:44 +00:00
mattf d6efea9ff2 Fixed rare inbound logging issue #1017
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-05-28 14:49:36 +00:00
mattf 3d92e9f007 Updated AST_parkstats.php for new park logging, and added link to it from Admin Utilites
Added park_rpt display option to User Stats, will show uer parked calls
Fixed minor logging issue in agi-VDAD_ALL_inbound.agi script

git-svn-id: svn://192.168.202.10@2730 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-04-13 02:48:52 +00:00
mattf 80c4ec36f4 Added Drop Lists feature, allowing you to add new leads to a list built from
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-03-27 19:56:06 +00:00
mattf 9a05c302a4 Added campaign agent_xfer_validation option and ingroup populate_state_areacode option
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-03-09 20:54:47 +00:00
mattf 1a47227299 Fix for areacode_filter logging issue
git-svn-id: svn://192.168.202.10@2679 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-21 14:13:12 +00:00
mattf c47be94c3a Added In-group areacode_filter feature, allowing you to drop calls after a set number of seconds in queue that either match or do not match a list of areacodes defined per in-group.
git-svn-id: svn://192.168.202.10@2674 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-21 03:55:04 +00:00
mattf 3d9f12efd1 Added OW options to populate_lead_province in-group option to overwrite province field every time a call goes into the in-group.
git-svn-id: svn://192.168.202.10@2659 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-01-18 11:04:56 +00:00
mattf 44a49f607f Added populate_lead_province in-group option
git-svn-id: svn://192.168.202.10@2658 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-01-14 19:56:20 +00:00
mattf 14078e03a8 Fixed QM partition problem with new MySQL keyword 'partition'
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-11-02 16:55:52 +00:00
mattf 9d16ba359c Set admin.php System Summary section links to always be black
Added cm_postal.agi script to search for zipcode and forward to state DID
Added state/postal_code population on inbound lead insert if channel variables set

git-svn-id: svn://192.168.202.10@2536 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-17 07:54:20 +00:00
mattf d95b115c70 Added disable_user_group_bulk_change option to options.php
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-06 19:36:32 +00:00
mattf ede61d4b37 Added options in In-Groups and Campaigns to allow for the agent recordings
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-03 02:41:21 +00:00
mattf 592a3bdeba Fixed issue with recording vicidial_id for remote agent calls, now set to closecallid in ALL inbound AGI script
git-svn-id: svn://192.168.202.10@2390 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-10-04 12:16:19 +00:00
mattf fe575eb003 Fixed field lengths that didn't match DB schema in admin modify lead scripts
Added debug output for vendor_lead_code duplicate rejections count
Fixed some untranslated phrases in admin.php
Added compatibility for custom fields data options

git-svn-id: svn://192.168.202.10@2369 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-08 19:47:33 +00:00
mattf 439ecf919e Added inbound group _lead_reset options for calls hung up or sent to voicemail/message
git-svn-id: svn://192.168.202.10@2366 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-08-05 02:59:49 +00:00
mattf 7d605e4177 Added user setting for lead_filter_id in no-hopper dialing
Fixed in-group no-agent call url

git-svn-id: svn://192.168.202.10@2344 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-07 15:28:06 +00:00
mattf 85d8622a30 Fixed issue with ALT and ADDR3 lookups with list/campaign restruction, Issue #872
git-svn-id: svn://192.168.202.10@2343 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-04 11:57:01 +00:00
mattf 772fb29827 Added option to change the background color for agent scripts
Added option to hide the In-Group ID in the agent screen for inbound calls
Added option to not populate the In-Group Name in the security_phrase field (the "Show" field) of the vicidial_list table on new inbound leads.

git-svn-id: svn://192.168.202.10@2332 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-06-09 22:42:25 +00:00
mattf 347c495ca8 Fixed NANQUE bug with VMAIL_NO_INST
git-svn-id: svn://192.168.202.10@2304 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-04-10 10:38:36 +00:00
mattf dc2afb2675 Added option to populate the entry_list_id from the DID when routing to an
In-Group

git-svn-id: svn://192.168.202.10@2302 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-04-04 20:03:33 +00:00
mattf ff5ea6d690 Added No Agent Call URL override option for lists
Added CPD Unknown Action option for campaigns
Added date field for www_phrases and wipe option on perl script
Fixed issue where vicidial_closer_log was not populating list_id

git-svn-id: svn://192.168.202.10@2218 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-12 02:40:45 +00:00
mattf ff4f1a06b5 Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call
Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-24 11:05:25 +00:00
mattf b586b1a46b Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent
git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-18 13:56:53 +00:00
mattf b62695ade4 Added CALLID as a recording filename variable
Added IMAP and POP3 debug flag option when --debugX used
Added Called Counts List IDs Report

git-svn-id: svn://192.168.202.10@2086 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-03-13 13:25:04 +00:00
mattf f19d4d460a Added Agent API functions for preview_dial_action while previewing or manual alt dialing a lead
Added several lead field options to QM Socket URL

git-svn-id: svn://192.168.202.10@2074 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-02-16 03:27:54 +00:00
mattf 9d7dff4798 Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting
git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-26 20:40:20 +00:00
mattf cfc93926af Added called_count logging to vicidial_log and vicidial_closer_log.
Fixed unanswered agent outbound call logging issue

git-svn-id: svn://192.168.202.10@2046 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-12-10 13:09:34 +00:00
mattf 3b5f770743 Changes to queue_log IVR event logging for new QM features
git-svn-id: svn://192.168.202.10@2028 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-27 20:20:42 +00:00
mattf 446b80719a Added filtering to AGI processes to help prevent DID SQL injection attacks
Added nanpa filtering log viewing to new NANPA updating process
Fixed span order in vicidial.php
Fixed issue with list webform overrides in agent interface
other small variable filtering fixes

git-svn-id: svn://192.168.202.10@2023 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-26 01:27:15 +00:00
mattf edd1b97c70 Small bug fixes related to AGI output in ALL inbound and outbound scripts
git-svn-id: svn://192.168.202.10@1920 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-01-22 18:04:20 +00:00
mattf dd261c5be1 Added BETA support for Asterisk 1.8 with vicidial. To download a version of Asterisk 1.8, go to:
http://downloads.vicidial.com/beta-apps/

git-svn-id: svn://192.168.202.10@1917 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-01-20 17:41:26 +00:00
mattf 890ee387cc Small fix for audio store
Small fix to estimated hold time calculation in ALL inbound AGI script
Updated Swedish translation and added Swedish button images contributed by DomeDan

git-svn-id: svn://192.168.202.10@1882 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-29 21:33:18 +00:00
mattf 488921c703 Added call time inbound holiday functions
git-svn-id: svn://192.168.202.10@1880 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-24 20:56:14 +00:00
mattf ba316d527a Added QueueMetrics Socket-send function for custom queue_log record sending
git-svn-id: svn://192.168.202.10@1879 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-21 02:19:31 +00:00
mattf e5e996711c Added recording filename variable INGROUP for the In-Group ID of a call
Inbound Daily Report, Changed to multi-select for in-group selection
Cleanup log process, Added buffer time for agent log validation of LOGIN between record and next record

git-svn-id: svn://192.168.202.10@1875 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-15 11:32:09 +00:00