Commit Graph
49 Commits
Author SHA1 Message Date
mattf 755831a221 Added ability to set scheduled callbacks with Agent API.
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-11-21 15:31:15 +00:00
mattf bf0e8fe243 Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis.
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-11-06 16:25:10 +00:00
mattf 2ebb432034 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents.
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-10-16 14:53:29 +00:00
mattf a347fb386b Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension.
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-23 04:36:26 +00:00
mattf 735714f526 Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode.
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-01 16:12:37 +00:00
mattf e6ab6a94ea Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen.
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-25 13:51:55 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group.
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-05-26 04:37:51 +00:00
mattf 9779c2ad54 Added recording ability for Remote Agents
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 03:52:14 +00:00
mattf 15e6a4be4d Added the add-a-new-lead link to the admin interface
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 22:23:29 +00:00
mattf c3ac445a1f Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf f110dced3c Added ability to change users' in-group settings from the in-group modification screen in bulk.
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf 16a90ea77b Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page.
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00
mattf fc8e5f2403 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 01:14:14 +00:00
mattf 80cf07e896 Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 04:21:24 +00:00
mattf 0bc8902e42 Added ability to search by callerid number when calls come into a DID and send matches to a different route
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-05 20:01:55 +00:00
mattf d93f7010b5 Changed Remote Agents to take up to 9-digit IDs
Changed Admin link in admin.php to go to a links page instead of the Phones listing

git-svn-id: svn://192.168.202.10@1490 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-03 01:40:32 +00:00
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf 14bc104ab7 Added help for Call Menu changes made in the last commit
git-svn-id: svn://192.168.202.10@1446 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-17 13:21:52 +00:00
mattf 83c1bbec7d Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-17 04:01:30 +00:00
mattf 49e1e3e05a Added utility in CallCard section to generate new card IDs and added view-by-Run function
update Italian agc_it translation

git-svn-id: svn://192.168.202.10@1440 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-27 00:58:08 +00:00
mattf 4c5823ba36 Added headers to the list download report
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-09 13:25:37 +00:00
mattf 78b4f2f386 Added header option to calls export report
Added copy carrier option in admin.php

git-svn-id: svn://192.168.202.10@1427 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-07 18:31:32 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-06 23:09:03 +00:00
mattf 0c8dd9ef12 added remote agent extension groups feature
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-20 15:33:40 +00:00
mattf 3982350f87 Added CallCard report export
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-13 06:17:41 +00:00
mattf 13b077553a Added Call Card minute balance feature set, see CALLCARD.txt for more info
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-12 15:54:03 +00:00
mattf dd75b22808 Added several VID options including VIDPROMPT options to the ALL_inbound AGI script for in-group call handling to allow callers to enter an ID number that would populate in the Vendor ID(vendor_lead_code) field and optionally search by it.
git-svn-id: svn://192.168.202.10@1287 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-23 16:10:48 +00:00
mattf e6d8b78e1b Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue
Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard

git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-21 02:14:33 +00:00
mattf 7d6fde42c5 Added Music on hold chooser to in-group screen
git-svn-id: svn://192.168.202.10@1216 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 20:03:12 +00:00
mattf fce1999697 Added web-configurable meetme and musiconhold
several bug fixes

git-svn-id: svn://192.168.202.10@1213 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 10:49:03 +00:00
mattf ef7ab792c7 fixed rare context bug in AST_VDauto_dial scripts
added additional documentation for phones table conf_secret/password field

git-svn-id: svn://192.168.202.10@1174 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-29 18:06:51 +00:00
mattf 3386e18455 Added web-based configuration of Cepstral TTS prompts and more vicidial_list variables that can be used for TTS
git-svn-id: svn://192.168.202.10@1170 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 15:47:10 +00:00
mattf eadbaca83b Added Quick Transfer button to the agent interface, as well as a preset prepopulate option
Added a process to update statuses in the vicidial_list table by batch, with web report

git-svn-id: svn://192.168.202.10@1169 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 11:36:19 +00:00
mattf d0198faf31 Bug fix for dynamic call menu menus
git-svn-id: svn://192.168.202.10@1168 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 12:47:22 +00:00
mattf b7e4854049 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf 69d996ce77 In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf 1374bcc9b4 Added Call Menu call routing of calls directly to In-Groups
git-svn-id: svn://192.168.202.10@1152 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-14 12:43:49 +00:00
mattf 66736aefb3 Added audio prompt selection feature to Campaign Survey screen
git-svn-id: svn://192.168.202.10@1151 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-12 13:11:03 +00:00
mattf 92cdc776c5 Added dynamic call routing options content in Call Menus
Re-labeled several scripts to refrect proper names

git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-01 07:51:13 +00:00
mattf 50e0c48b2a Added up to 40 records to one List Mix going down to 1% mix, as well as the option to populate all records with a set of statuses
Added ability to force auto-incremented ID values for Users, Campaigns, Lists, Scripts, In-groups, etc... using the vicidial_override_ids table
Added the HIDE option for Disable Alter Customer Phone field to hide the customer phone number from the agent interface

git-svn-id: svn://192.168.202.10@1133 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-31 22:51:53 +00:00
mattf f7967ddbe8 Moved vicidial recording extens to auto-generated, added phone dialout context, fixed callerid and voicemail dial extensions for phones, added recording limit for servers
git-svn-id: svn://192.168.202.10@1129 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-29 11:05:52 +00:00
mattf 353793c01d Added Agent Time Detail report
Added functions.php with a function to format seconds into HH:MM:SS
Fixed sidebar display bug in several scripts

git-svn-id: svn://192.168.202.10@1124 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-25 03:11:13 +00:00
mattf 7cfa3f79df Added Territories admin page for use in custom Vtiger installs
git-svn-id: svn://192.168.202.10@1122 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-21 09:52:19 +00:00
mattf 461d3f2df4 Added Active Voicemail Server and Auto Dial Limit to System Settings
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-19 15:12:24 +00:00
mattf 0cd21921f0 Added audio store and audio synchronization processes
Fixed bug in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@1115 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-14 10:53:52 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf ccc0f33160 2.0.5 - Minor change to admin.php section heading
trunk - added status flags sale, dnc, customer_contact, not_interested, unworkable
added more options for Vtiger integration

git-svn-id: svn://192.168.202.10@1080 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-22 17:12:35 +00:00
mattf 20414f6d75 small bug fixes in real-time report and admin pages
git-svn-id: svn://192.168.202.10@1078 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-19 23:01:21 +00:00
mattf 380e12c21f Changed all reports and admin screens to use one of two header templates
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported

git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 05:01:54 +00:00