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7d58e0e347fa120712a927ba4fe86c65a7834e26
Commit Graph
247 Commits
Author SHA1 Message Date
mattf 7d58e0e347 Added List Order randomize feature 
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-09 17:07:15 +00:00
mattf b44c4911a3 Added capability for agent interface to have webphone as a thin top bar 
Added TOGGLE_OFF dialplan option for webphone

git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-27 22:06:51 +00:00
mattf ef90d53743 Added option to display statuses within the active lists of a campaign in the campaign modification screen 
git-svn-id: svn://192.168.202.10@1573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-10 01:32:18 +00:00
mattf ee936cb26c Added List override options for webform fields 
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 08:15:42 +00:00
mattf bfa8bd03e5 Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API 
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-24 22:15:28 +00:00
mattf 3d16c880e4 Added more options for the concurrent transfer limit campaign setting 
git-svn-id: svn://192.168.202.10@1548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-15 19:00:22 +00:00
mattf ac2639d939 Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much 
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 21:18:56 +00:00
mattf c3ac445a1f Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park. 
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-08 06:27:05 +00:00
mattf f110dced3c Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 0807453532 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing 
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-08 08:37:16 +00:00
mattf c4b234d40d Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf b3f82912e5 Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process. 
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-30 01:11:02 +00:00
mattf 912eb2aa14 Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up 
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-08 16:13:14 +00:00
mattf 4c861adfe8 Adjusted custom definitions for larger field names in the database 
git-svn-id: svn://192.168.202.10@1512 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 16:16:48 +00:00
mattf fc8e5f2403 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen 
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 01:14:14 +00:00
mattf 27ecc407e2 Added webphone options for System Key and Dialpad, may not be compatible with all webphones 
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-27 21:08:04 +00:00
mattf c04051d1c8 Added Manual Dial Prefix to allow for a different dial path for manual dial calls placed through the agent interface 
git-svn-id: svn://192.168.202.10@1502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-15 13:20:43 +00:00
mattf 80cf07e896 Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats 
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-15 04:21:24 +00:00
mattf cf051ed768 Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds 
Added ability to override the System Settings webphone URL per User Group

git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-11 12:29:32 +00:00
mattf 0bc8902e42 Added ability to search by callerid number when calls come into a DID and send matches to a different route 
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-05 20:01:55 +00:00
mattf 1a9e39d85f Added User Group setting for allowable reports to restrict report viewing 
Enabled User Group setting for allowable campaigns to restrict report viewing and admin.php activity
Changed level 7 users to only view reports links page
Changed "Admin" link to go to an admin links page instead of Phones listing
Added manual_dial_filter CAMPLISTS_ALL options

git-svn-id: svn://192.168.202.10@1491 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-03 19:02:42 +00:00
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP 
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-29 02:01:56 +00:00
mattf 86a04851e5 Added LOCKED options allowing for quick transfer button in campaigns, locking the default in-group or preset to the button function even if agents open the transfer-conf frame and change things while on the same call 
git-svn-id: svn://192.168.202.10@1485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-23 21:25:55 +00:00
mattf 8b0825fd5e Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf dad2ed20df Added ability to run selected reports from a mysql slave server 
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 04:55:34 +00:00
mattf 6ce9893d08 changed vicidial_hopper table to MEMORY engine 
git-svn-id: svn://192.168.202.10@1476 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-08 15:18:09 +00:00
mattf c0b0dcca4c changed vicidial_auto_calls table to MEMORY table and added memory unused reset nightly in ADMIN_keepalive_ALL.pl script 
git-svn-id: svn://192.168.202.10@1465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 02:05:41 +00:00
mattf f1a40d059f Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields. 
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-02 19:59:28 +00:00
mattf 9d12742228 Renamed the password fields in the modify phone page for the admin interface 
Added SCRIPT field type to custom fields

git-svn-id: svn://192.168.202.10@1461 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-29 06:47:02 +00:00
mattf 8955b4f633 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf 17804fd3b7 Added TTS voice as a web-configurable field defined per TTS entry 
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 03:55:26 +00:00
mattf 63a2a8539f Added admin_web_directory system settings variable for non-default admin web directories 
git-svn-id: svn://192.168.202.10@1450 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-21 14:39:59 +00:00
mattf 83c1bbec7d Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus 
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-17 04:01:30 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf 915a430459 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf 567bccedc4 Added Call Time after-hours filename override options used by inbound groups 
Added Campaign setting for inbound queue no dial that will prohibit outbound auto-dialing if there are any allowed in-group calls in queue if enabled

git-svn-id: svn://192.168.202.10@1436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-18 11:19:12 +00:00
mattf 2ffe103858 small fixes for inbound PRESS changes 
added csvdcref51 CLI lead loader format

git-svn-id: svn://192.168.202.10@1434 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 19:39:34 +00:00
mattf 81b0915356 Added several "PRESS-1" options to Hold Time Options settings for in-groups 
git-svn-id: svn://192.168.202.10@1432 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 01:53:02 +00:00
mattf 534c589cec Added DISPLAY readonly field typ to custom list fields 
git-svn-id: svn://192.168.202.10@1429 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-10 15:48:02 +00:00
mattf 4c5823ba36 Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf c0595d38a2 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf 388a8450db Small change to how in-group uniqueid display works, addition of PRESERVE option 
git-svn-id: svn://192.168.202.10@1420 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-28 10:57:02 +00:00
mattf b05c07aaa0 Added manual dial override as campaign option 
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-25 06:03:36 +00:00
mattf ddf889a06b Added scheduled_callbacks_count feature to campaigns to define if all active or only live triggered callbacks count is shown to the agent 
git-svn-id: svn://192.168.202.10@1413 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-20 14:26:28 +00:00
mattf b4252edc72 Added list name and list description as script variables in the agent interface 
Added CallerIDname extension append option to trunk

git-svn-id: svn://192.168.202.10@1407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-15 03:01:41 +00:00
mattf 73f1a8a025 added campaign override for QM callstatus option 
git-svn-id: svn://192.168.202.10@1402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-06 03:20:43 +00:00
mattf d08789862a Added queuemetrics_callstatus option 
Added full logging of user campaign/ingroup rank settings in user modify function

git-svn-id: svn://192.168.202.10@1400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:58:17 +00:00
mattf da14dabd51 added Agent Choose Blended option to agent interface 
git-svn-id: svn://192.168.202.10@1392 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-01 12:02:59 +00:00
mattf 0c8dd9ef12 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00