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87061e08a3475ff7ff96ffd57f0a7db4e4d5ddf2
Commit Graph
1067 Commits
Author SHA1 Message Date
mattf 87061e08a3 Added Agent Time-Off Interface admin utility page 
git-svn-id: svn://192.168.202.10@3823 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-18 23:12:31 +00:00
mattf 3067e99b3b Added script_tab_height campaign option for agent screen 
git-svn-id: svn://192.168.202.10@3821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-15 23:38:16 +00:00
mattf 58bc293076 Fix for new user daily limits in admin.php 
git-svn-id: svn://192.168.202.10@3818 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-03-26 03:16:03 +00:00
mattf 86b5178435 Added input filtering in admin and report scripts 
git-svn-id: svn://192.168.202.10@3817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-03-22 13:45:01 +00:00
mattf 66aa8291e0 Fix for delete_dnc_phone API admin.php 
git-svn-id: svn://192.168.202.10@3815 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-03-11 17:31:52 +00:00
mattf 63ff73c6dd Added holiday_method option 
git-svn-id: svn://192.168.202.10@3810 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-27 17:23:36 +00:00
mattf a53d939cfd Fix for READ_ONLY settings container type in admin.php 
git-svn-id: svn://192.168.202.10@3809 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-27 02:30:40 +00:00
mattf a2eb4a0f42 Added the AUTONEXT hopper_hold_inserts campaign option 
Updates for inbound email parser perl script

git-svn-id: svn://192.168.202.10@3808 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-25 19:45:59 +00:00
mattf f78c94a9f8 Added INBOUND_DID In-Group populate option 
git-svn-id: svn://192.168.202.10@3807 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-23 14:06:33 +00:00
mattf efe1634643 Small changes for state_descriptions Banner 
git-svn-id: svn://192.168.202.10@3806 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 08:35:28 +00:00
mattf 8002871525 Added Per-User Per-In-Group daily call limits. 
git-svn-id: svn://192.168.202.10@3805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 02:49:58 +00:00
mattf 84bcf4491f Added STATE_DESCRIPTIONS container type and state_descriptions campaign and in-group settings, change year to 2024 
git-svn-id: svn://192.168.202.10@3804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-15 03:28:42 +00:00
mattf bac897234d Added a Multi-call option to the agent 3-way press-1 calls feature. 
git-svn-id: svn://192.168.202.10@3792 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-12-29 03:34:37 +00:00
mattf a506429372 Added Agent LAGGED Summary Report 
git-svn-id: svn://192.168.202.10@3788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-12-04 14:03:45 +00:00
mattf 416ec7b817 Added refresh_panel Agent API function 
git-svn-id: svn://192.168.202.10@3785 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-29 20:55:55 +00:00
mattf 8feab5a2ac Added daily_phone_number_call_limit campaign setting 
git-svn-id: svn://192.168.202.10@3780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-29 15:57:14 +00:00
mattf 5a7c9c9025 Added HCI screen for Hopper Hold Inserts 
git-svn-id: svn://192.168.202.10@3779 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-28 14:02:47 +00:00
mattf fd3dae330e Added several small options.php settings for agent and admin screens 
Added highest_lead_id collection and display in system settings
Added code for hopper_hold_inserts system and campaign settings
Fixed dead call max issue within manual alt dialing in agent screen

git-svn-id: svn://192.168.202.10@3776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-17 13:28:42 +00:00
mattf 29e5d3f4c5 git-svn-id: svn://192.168.202.10@3773 3d104415-ff17-0410-8863-d5cf3c621b8a 2023-11-10 02:59:03 +00:00
mattf db076bd218 Added 2FA for agent screen logins 
Added several campaign fields to update_settings related to manual dial calls in the agent screen

git-svn-id: svn://192.168.202.10@3770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-11-09 14:25:07 +00:00
mattf 6baafb24c2 Retiring the terms master/slave on admin screens 
git-svn-id: svn://192.168.202.10@3764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-10-11 19:41:12 +00:00
mattf 014103f66f Added agent_search_ingroup_list campaign and agent_search_list ingroup options 
git-svn-id: svn://192.168.202.10@3762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-09-28 01:09:54 +00:00
mattf 76e4e35879 Added camp_lead_order_random options.php setting 
git-svn-id: svn://192.168.202.10@3761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-09-26 13:01:59 +00:00
mattf f829ed67c8 Added Real-Time Report monitoring display information 
Changed Auto-Dial FILL process to allow up to 1000 cps
Various VERM code Fixes

git-svn-id: svn://192.168.202.10@3755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-09-06 21:30:23 +00:00
mattf 0eeda66515 Added In-Group Third agent alert trigger settings 
git-svn-id: svn://192.168.202.10@3750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-11 02:49:22 +00:00
mattf 269db0f329 Added force_per_call_notes campaign setting 
git-svn-id: svn://192.168.202.10@3748 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-10 21:26:22 +00:00
mattf 9d85bb73fe Added manual_vm_status_updates campaign option 
git-svn-id: svn://192.168.202.10@3745 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-07-27 01:42:03 +00:00
mattf c3f053296d Added missing API functions to the permissions list in admin.php 
git-svn-id: svn://192.168.202.10@3741 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-21 05:17:39 +00:00
mattf 0015766e02 Added dead_stop_recording campaign option 
Fix for dead call logging, added experimental dead call reversal option
Added IQNANQ status to second alert NQ

git-svn-id: svn://192.168.202.10@3740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-17 21:07:21 +00:00
mattf 338086fa43 Added VIDPROMPTSPECIAL... Call Menu In-Group routing feature, Added CM_VIDPROMPT_SPECIAL Container Type 
Added additional in-group second-alert settings

git-svn-id: svn://192.168.202.10@3737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-14 21:34:22 +00:00
mattf e7c359fd35 Added Second Agent Alert Trigger In-Group settings, allowing for a second audio alert to be played to the agent on repeat calls. 
git-svn-id: svn://192.168.202.10@3735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-07 14:20:45 +00:00
mattf 42838fb962 Added option to send any URL as POST if "POST" is at the end of the $function var in AST_send_URL.pl script 
Added cm_sc_send_url_status.agi script

git-svn-id: svn://192.168.202.10@3732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-01 01:46:07 +00:00
mattf 5695cdb5f6 Added User Inbound Calls Credits feature 
Added User Inbound Calls Today admin utilities page

git-svn-id: svn://192.168.202.10@3730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-23 15:08:36 +00:00
mattf a093190cd6 Added modify_dial_prefix user setting 
git-svn-id: svn://192.168.202.10@3727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-22 13:22:03 +00:00
mattf 8d95fed3c0 Added in-group and campaign custom fields 1-5, for script/webform/dispo-call-url use, chat fixes, qc fixes 
git-svn-id: svn://192.168.202.10@3725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-19 00:20:45 +00:00
mattf 7aea5daea6 Added Latency Gaps logging 
Added Demographic Quotas campaign features
Added more logging for campaign test calls

git-svn-id: svn://192.168.202.10@3723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-16 22:05:41 +00:00
mattf de02fe24dc Fix for QC issue #1352 
git-svn-id: svn://192.168.202.10@3716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-21 21:41:10 +00:00
mattf bf3d05eca2 Added agent screen latency logging, viewable in the Real-Time Report and 
the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-21 15:01:04 +00:00
mattf ebfed832d6 Added send_notification Agent-API function 
git-svn-id: svn://192.168.202.10@3704 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-13 15:57:41 +00:00
mattf 607009dd64 Added VERM report links to main admin Reports page 
Fix for input variable filter issue
Added include_sales_in_TPD_report option in Team Performance Detail report

git-svn-id: svn://192.168.202.10@3703 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-07 22:42:50 +00:00
mattf de039659e9 Fix for webphone_settings issue #1451 
git-svn-id: svn://192.168.202.10@3701 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-13 02:18:37 +00:00
mattf 92d80cf587 Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status. 
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-12 15:42:36 +00:00
mattf a5219368a9 Added setTimeoutAudioLoop agent_screen_timer option, Issue #1448 
git-svn-id: svn://192.168.202.10@3694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-07 18:05:28 +00:00
mattf f24a594276 Added 20Hz_tone browser sound, Issue #1448 
git-svn-id: svn://192.168.202.10@3693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-06 18:45:24 +00:00
mattf 70e9be89a4 Updates for VERM in the admin web screens 
git-svn-id: svn://192.168.202.10@3689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-02-27 16:55:00 +00:00
mattf a954a7815e Added the ability to have multiple "No Agent Call URL" entries for a single Campaign/In-Group/List 
git-svn-id: svn://192.168.202.10@3680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-02-04 21:27:58 +00:00
mattf 01caaebec6 Added reset_password option to update_user Non-Agent API function 
Added new reset_agent_pass_email.php script

git-svn-id: svn://192.168.202.10@3675 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-01-23 05:07:40 +00:00
mattf f53bfb3887 Added "Agent Call Hangup Route" campaign settings, allowing you to send calls that an agent is finished with to a Call Menu, In-Group or a pre-recorded message before hanging up the call. 
NOTE: After upgrading your system, be sure to set each dialer to "Rebuild conf files" = 'Y' for this feature to work properly.
Changed year in admin screens to 2023.

git-svn-id: svn://192.168.202.10@3672 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-01-18 21:25:08 +00:00
mattf dbf4d010ee Added postal code cities display 
git-svn-id: svn://192.168.202.10@3665 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-12-31 03:36:52 +00:00
mattf 79b5e1359b Added $HTMLcolors validation for color form entry fields in admin.php for In-Groups, Scripts and Screen Colors 
git-svn-id: svn://192.168.202.10@3662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-12-14 20:03:44 +00:00