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8a3aa7d5feda063a4d330034c5cd6d8bf9f06d3f
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19 Commits
Author SHA1 Message Date
mattf 8a3aa7d5fe Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf ed95c85bb8 Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf c92ac12263 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 9779c2ad54 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf 8b0825fd5e Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf 3d9e8770d3 changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry. 
git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 16:46:11 +00:00
mattf 798a8735a2 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 128f04aa97 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf c675a59d33 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 9654d82799 Fixed vicidial.php ReQueue bug 
git-svn-id: svn://192.168.202.10@1184 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-13 16:46:38 +00:00
mattf 1444786d0c Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch 
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-01 02:05:47 +00:00
mattf ca8f4964fd Changed drop percentage limit to allow for decimal values 
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-08 08:17:43 +00:00
mattf 8461d033c1 fixed bug on immediate disconnect calls within MANUAL dial campaigns 
added midi files for real-time alert

git-svn-id: svn://192.168.202.10@1063 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-27 19:20:16 +00:00
mattf 938cb59a35 Added CPD Fax option to ALL_outbound AGI script 
added second server install SQL file for easier adding of additional servers

git-svn-id: svn://192.168.202.10@1060 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-14 15:57:16 +00:00
mattf ea346764de added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf e9672680e9 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf 8479ef9f94 added DISPO status to timeonVDADall report 
fixed VDAD stats Human Answered calculations
timeclock report calculations fixed for same day numbers

git-svn-id: svn://192.168.202.10@893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-20 04:40:20 +00:00