mattf
8a3aa7d5fe
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue. git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
64 lines
4.4 KiB
Plaintext
64 lines
4.4 KiB
Plaintext
NEW - New Lead - Lead has not been called, or cannot be called
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QUEUE - Lead To Be Called - Lead is about to be sent to an agent
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INCALL - Lead Being Called - Agent is talking to the lead
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DROP - Agent Not Available - Call was dropped while customer was waiting for an agent
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XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call
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NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
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CALLBK - Call Back - Callback, both scheduled and non-scheduled
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CBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback
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A - Answering Machine - Agent-defined Answering Machine
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AA - Answering Machine Auto - Dialer-defined Answering Machine
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AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played
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AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played
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AFAX - Fax Machine Auto - Dialer-defined Fax Machine
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B - Busy - Agent-defined Busy signal
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AB - Busy Auto - Carrier-received Busy signal
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DC - Disconnected Number - Agent-Defined Disconnected number
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ADC - Disconnected Number Auto - Carrier-received Disconnected number
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DEC - Declined Sale - Agent-defined status
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DNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list
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DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list
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DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign
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SALE - Sale Made - Agent-defined status
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N - No Answer - Agent-defined status
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NI - Not Interested - Agent-defined status
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NP - No Pitch No Price - Agent-defined status
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PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
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PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
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XFER - Call Transferred - Call has been sent from an agent to a Closer agent
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ERI - Agent Error - An agent has closed their browser before dispositioning a lead
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DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead
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SVYEXT - Survey sent to Extension - Survey outbound campaign status only
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SVYVM - Survey sent to Voicemail - Survey outbound campaign status only
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SVYHU - Survey Hungup - Survey outbound campaign status only
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SVYREC - Survey sent to Record - Survey outbound campaign status only
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HXFER - Hold Recall Transfer to another in-group
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HOLDTO - Hold time option call termination on inbound call
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QVMAIL - Queue Abandon Voicemail Left
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RQXFER - Re-Queue Transfer back to agent
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CPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy
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CPDB - Sangoma Call Progress Detection CPD Busy
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CPDNA - Sangoma Call Progress Detection CPD No-Answer
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CPDREJ - Sangoma Call Progress Detection CPD Reject
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CPDINV - Sangoma Call Progress Detection CPD Invalid-Number
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CPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable
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CPDSI - Sangoma Call Progress Detection CPD Sit-Intercept
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CPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit
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CPDSR - Sangoma Call Progress Detection CPD Sit-Reorder
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CPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown
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CPDSV - Sangoma Call Progress Detection CPD Sit-Vacant
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CPDUK - Sangoma Call Progress Detection CPD Unknown
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CPDERR - Sangoma Call Progress Detection CPD Error
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TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action
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AFTHRS - Inbound after hours drop, call received outside of in-group call time
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NANQUE - Inbound no agent no queue drop, no agent logged in
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RAXFER - Remote Agent API transfer
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ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition
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DISPO - Agent in disposition screen when they closed their web browser wiithout selecting dispisition
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WAITTO - Wait time option call termination on inbound call
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PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received
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IVRXFR - Outbound drop to Call Menu
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SVYCLM - Survey sent to Call Menu - Survey outbound campaign status only
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MLINAT - Multi-Lead auto-alt-dial lead set to inactive
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MAXCAL - Max Calls drop from in-group
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