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8b0825fd5e3a969a0b738b9d060090c819df7886
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224 Commits
Author SHA1 Message Date
mattf 8b0825fd5e Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf dad2ed20df Added ability to run selected reports from a mysql slave server 
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 04:55:34 +00:00
mattf 6ce9893d08 changed vicidial_hopper table to MEMORY engine 
git-svn-id: svn://192.168.202.10@1476 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-08 15:18:09 +00:00
mattf c0b0dcca4c changed vicidial_auto_calls table to MEMORY table and added memory unused reset nightly in ADMIN_keepalive_ALL.pl script 
git-svn-id: svn://192.168.202.10@1465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 02:05:41 +00:00
mattf f1a40d059f Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields. 
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-02 19:59:28 +00:00
mattf 9d12742228 Renamed the password fields in the modify phone page for the admin interface 
Added SCRIPT field type to custom fields

git-svn-id: svn://192.168.202.10@1461 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-29 06:47:02 +00:00
mattf 8955b4f633 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf 17804fd3b7 Added TTS voice as a web-configurable field defined per TTS entry 
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 03:55:26 +00:00
mattf 63a2a8539f Added admin_web_directory system settings variable for non-default admin web directories 
git-svn-id: svn://192.168.202.10@1450 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-21 14:39:59 +00:00
mattf 83c1bbec7d Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus 
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-17 04:01:30 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf 915a430459 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf 567bccedc4 Added Call Time after-hours filename override options used by inbound groups 
Added Campaign setting for inbound queue no dial that will prohibit outbound auto-dialing if there are any allowed in-group calls in queue if enabled

git-svn-id: svn://192.168.202.10@1436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-18 11:19:12 +00:00
mattf 2ffe103858 small fixes for inbound PRESS changes 
added csvdcref51 CLI lead loader format

git-svn-id: svn://192.168.202.10@1434 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 19:39:34 +00:00
mattf 81b0915356 Added several "PRESS-1" options to Hold Time Options settings for in-groups 
git-svn-id: svn://192.168.202.10@1432 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 01:53:02 +00:00
mattf 534c589cec Added DISPLAY readonly field typ to custom list fields 
git-svn-id: svn://192.168.202.10@1429 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-10 15:48:02 +00:00
mattf 4c5823ba36 Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf c0595d38a2 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf 388a8450db Small change to how in-group uniqueid display works, addition of PRESERVE option 
git-svn-id: svn://192.168.202.10@1420 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-28 10:57:02 +00:00
mattf b05c07aaa0 Added manual dial override as campaign option 
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-25 06:03:36 +00:00
mattf ddf889a06b Added scheduled_callbacks_count feature to campaigns to define if all active or only live triggered callbacks count is shown to the agent 
git-svn-id: svn://192.168.202.10@1413 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-20 14:26:28 +00:00
mattf b4252edc72 Added list name and list description as script variables in the agent interface 
Added CallerIDname extension append option to trunk

git-svn-id: svn://192.168.202.10@1407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-15 03:01:41 +00:00
mattf 73f1a8a025 added campaign override for QM callstatus option 
git-svn-id: svn://192.168.202.10@1402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-06 03:20:43 +00:00
mattf d08789862a Added queuemetrics_callstatus option 
Added full logging of user campaign/ingroup rank settings in user modify function

git-svn-id: svn://192.168.202.10@1400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:58:17 +00:00
mattf da14dabd51 added Agent Choose Blended option to agent interface 
git-svn-id: svn://192.168.202.10@1392 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-01 12:02:59 +00:00
mattf 0c8dd9ef12 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 4f5ebef3d6 Added agent_fullscreen User Group option for vicidial.php screen 
git-svn-id: svn://192.168.202.10@1377 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-17 17:24:22 +00:00
mattf 76b81e91da change default custom dialplan for defaultlog in SQL files, no update necessary on production systems 
git-svn-id: svn://192.168.202.10@1375 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-15 17:23:04 +00:00
mattf 3982350f87 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 13b077553a Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf 57d8c45a38 Added queuemetrics_loginout option in system settings 
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-09 11:31:41 +00:00
mattf 683210248d Changed real-time report to default to inbound=Yes 
added scheduled callbacks alert option to campaigns

git-svn-id: svn://192.168.202.10@1357 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-03 03:20:01 +00:00
mattf 7d87d84af6 Added dccsv43 lead loading format 
Added ability to use security_phrase as a custom CID field per lead

git-svn-id: svn://192.168.202.10@1344 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-21 17:06:32 +00:00
mattf 8eb8b79094 Added custom dialplan entries for Servers and System Settings 
git-svn-id: svn://192.168.202.10@1343 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 19:24:29 +00:00
mattf 47106b8d7a Added agent call log view and dispo log file entry option 
git-svn-id: svn://192.168.202.10@1341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 17:16:32 +00:00
mattf 4699b9aaee updated language builds 
release 2.2.0rc5 flagged

git-svn-id: svn://192.168.202.10@1339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-17 03:42:45 +00:00
mattf c93ff5f9a8 Added vdc_script_notes.php for script tab call notes and appointment setting 
git-svn-id: svn://192.168.202.10@1337 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-16 04:21:08 +00:00
mattf 40b5a163c6 Added ability to have a webphone in an IFRAM in the agent browser 
git-svn-id: svn://192.168.202.10@1324 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-01 06:48:30 +00:00
mattf f655ae762c Added ignore_list_script_override option for in-groups 
git-svn-id: svn://192.168.202.10@1323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 21:17:21 +00:00
mattf 527a6cd9ef Added Vtiger/ViciDial role/user_level customization on sync 
git-svn-id: svn://192.168.202.10@1321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 11:21:51 +00:00
mattf 8ac7d4a32e DB fix for last commit 
git-svn-id: svn://192.168.202.10@1315 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:38:08 +00:00
mattf c675a59d33 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 518d7f7b2f fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls 
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 20:13:59 +00:00
mattf 996b39d15a updated Dutch agent translation 
fixed bug 272, changes made to the database schema

git-svn-id: svn://192.168.202.10@1299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 04:16:02 +00:00
mattf efa6d1af56 set versions for trunk to 2.4b0.5 
git-svn-id: svn://192.168.202.10@1298 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 03:47:51 +00:00
mattf 53cd7efc08 set versions for 2.2.0rc1 in preparation for branch 
git-svn-id: svn://192.168.202.10@1296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 03:30:50 +00:00
mattf 197068db62 Added three more transfer-conference number-to-dial presets, and ListID override options 
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 06:51:18 +00:00
mattf 325d5bcce8 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf 45c854a772 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report 
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-14 15:16:59 +00:00