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9779c2ad54df68240fdac08decd981bd23f4dd3f
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385 Commits
Author SHA1 Message Date
mattf 9779c2ad54 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf 83e750ceb0 Small doc change to non-agent-api 
git-svn-id: svn://192.168.202.10@1627 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 11:28:27 +00:00
mattf 0541b54287 Added reset_time to add_list and update_list API functions 
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:12:25 +00:00
mattf 7688da73f2 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions. 
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 10:58:40 +00:00
mattf 3206159d95 Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list. 
git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-06 15:52:54 +00:00
mattf c631aaf556 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf d0e7817760 Added vdc_script_dispo_example.php script which can be customized to require specific fields be filled in before submitting 
Some docs updates
Some vicidial.php agent screen formatting changes

git-svn-id: svn://192.168.202.10@1598 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-09 02:40:38 +00:00
mattf be9e4fbc1c Added add_user and add_phone non-agent API functions 
git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-28 03:49:08 +00:00
mattf 7b3ad712ae A few small bug fixes and doc changes 
git-svn-id: svn://192.168.202.10@1593 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-23 00:03:46 +00:00
mattf 6f1388fe0b Added did_log_export and recording_lookup functions to the non-agent API 
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 12:21:22 +00:00
mattf bfa8bd03e5 Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API 
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-24 22:15:28 +00:00
mattf fd73e15319 added delete of callbacks and custom field entries when using non-agent-api delete lead function 
git-svn-id: svn://192.168.202.10@1550 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-17 16:22:02 +00:00
mattf c3ac445a1f Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park. 
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-08 06:27:05 +00:00
mattf 4011580e32 Added CALL_URL_FEATURES.txt doc to detail webform, call start/dispo url and other related features 
git-svn-id: svn://192.168.202.10@1542 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-01 11:41:47 +00:00
mattf f3a4652fd5 fixed issue with ingroup agent settings 
git-svn-id: svn://192.168.202.10@1540 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-28 00:44:48 +00:00
mattf f110dced3c Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 5ee4f2f070 Added scroll to agent interface to go back to the top of the screen if selecting from a long list of statuses 
git-svn-id: svn://192.168.202.10@1537 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-14 10:49:06 +00:00
mattf c4b234d40d Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf ad8f1c2bb7 Added ability to use Custom List Fields in Web Forms, Scripts and Dispo Call URL entries used by the agent interface 
optimization of webform generation code in vicidial.php
cleanup of asterisk default conf files
several other small fixes

git-svn-id: svn://192.168.202.10@1525 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-28 04:02:00 +00:00
mattf 9600423102 Added called_count as an update_lead non-agent-API function 
git-svn-id: svn://192.168.202.10@1523 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-24 18:32:55 +00:00
mattf 387c1360e2 Added list_id output to update_lead no_update output in non agent API 
git-svn-id: svn://192.168.202.10@1522 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-20 06:06:48 +00:00
mattf 3e2041ddbd Allow the changing of the queue priority of an inbound call while the call is in queue 
Changed the example iax.conf and sip.conf to default to context=trunkinbound to prevent unauthenticated calls on insecure phone accounts

git-svn-id: svn://192.168.202.10@1509 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-30 19:33:02 +00:00
mattf 27ecc407e2 Added webphone options for System Key and Dialpad, may not be compatible with all webphones 
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-27 21:08:04 +00:00
mattf 4facaff6a6 Added did_id, did_extension, did_pattern and did_description as webform and script variables in the agent screen. 
Added "CallCard Search" as a report in the reports screen, level 7 users can now search-only the CallCards
Added PIN number search to CallCard Admin
Fixed issue with AA status auto-alt-dialing

git-svn-id: svn://192.168.202.10@1505 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-24 01:34:50 +00:00
mattf 80cf07e896 Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats 
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-15 04:21:24 +00:00
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP 
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-29 02:01:56 +00:00
mattf b5640771c6 Added no_update option to the update_lead function 
Fixed issue with Estimated Hold Time Optioins
Added instructions for eaccelerator PHP control app

git-svn-id: svn://192.168.202.10@1484 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-23 19:06:19 +00:00
mattf 8b0825fd5e Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf 2f2e5dc01c Added Non-Agent API function for updating leads: update_lead 
Allows for searching by lead_id, vendor_lead_code and phone_number as well as the ability to insert a new lead if no results found. Works with custom fields as well.

git-svn-id: svn://192.168.202.10@1480 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-18 07:42:32 +00:00
mattf 6d0f35b712 doc updates for new perl modules required for 3rd gen web-based lead loader 
git-svn-id: svn://192.168.202.10@1473 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-07 03:18:39 +00:00
mattf 8bd35baac0 added custom fields import ability to the add_lead function in the non-agent API 
git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 16:38:58 +00:00
mattf c0b0dcca4c changed vicidial_auto_calls table to MEMORY table and added memory unused reset nightly in ADMIN_keepalive_ALL.pl script 
git-svn-id: svn://192.168.202.10@1465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 02:05:41 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf 915a430459 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf 4c5823ba36 Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf 78b4f2f386 Added header option to calls export report 
Added copy carrier option in admin.php

git-svn-id: svn://192.168.202.10@1427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 18:31:32 +00:00
mattf c0595d38a2 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf 2fb748577f Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf b4252edc72 Added list name and list description as script variables in the agent interface 
Added CallerIDname extension append option to trunk

git-svn-id: svn://192.168.202.10@1407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-15 03:01:41 +00:00
mattf 3d9e8770d3 changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry. 
git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 16:46:11 +00:00
mattf 798a8735a2 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 9acfdee692 Fixed answering machine message issues(requires extensions.conf change) 
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 13:10:22 +00:00
mattf 79d9528613 small fix for real-time screen inbound=only 
git-svn-id: svn://192.168.202.10@1383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-24 14:03:23 +00:00
mattf 0c8dd9ef12 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 128f04aa97 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf 3982350f87 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 13b077553a Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf 57d8c45a38 Added queuemetrics_loginout option in system settings 
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-09 11:31:41 +00:00
mattf f950de7bf4 Changed to use voicemail.conf instead of voicemail-vicidial.conf because of Asterisk change voicemail password problem. Now update database settings from voicemail.conf file if changed 
git-svn-id: svn://192.168.202.10@1349 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-26 01:47:38 +00:00
mattf 527a6cd9ef Added Vtiger/ViciDial role/user_level customization on sync 
git-svn-id: svn://192.168.202.10@1321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 11:21:51 +00:00