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Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions.

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Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-10 10:58:40 +00:00
parent ebf8ee8558
commit 7688da73f2
8 changed files with 318 additions and 117 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+5
View File
@@ -509,6 +509,11 @@ OTHER CHANGES:
change a list to active or inactive, change the campaign of a list and
delete the leads inside of a list.
118. Added Campaign option to auto-pause agents when they go into several
pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc.
Also added an option to auto-resume the agent when leaving those
funtions.
agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt
+13 -13
View File
@@ -96,17 +96,17 @@ Congratulations! The free trial of NetBorder CPA Analysis and Vicidial are now s
VICIDIAL Additional statuses for pre-Answer results:
INSERT INTO vicidial_statuses values('CPDATB','CPD All-Trunks-Busy','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDB','CPD Busy','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDNA','CPD No-Answer','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDREJ','CPD Reject','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDINV','CPD Invalid-Number','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUA','CPD Service-Unavailable','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSI','CPD Sit-Intercept','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSNC','CPD Sit-No-Circuit','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSR','CPD Sit-Reorder','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUK','CPD Sit-Unknown','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSV','CPD Sit-Vacant','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDUK','CPD Unknown','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDERR','CPD Error','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDATB','CPD All-Trunks-Busy','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDB','CPD Busy','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDNA','CPD No-Answer','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDREJ','CPD Reject','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDINV','CPD Invalid-Number','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUA','CPD Service-Unavailable','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSI','CPD Sit-Intercept','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSNC','CPD Sit-No-Circuit','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSR','CPD Sit-Reorder','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUK','CPD Sit-Unknown','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSV','CPD Sit-Vacant','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDUK','CPD Unknown','N','N','UNDEFINED','N','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDERR','CPD Error','N','N','UNDEFINED','N','N','N','N','N','N');
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+5 -2
View File
@@ -795,7 +795,10 @@ per_call_notes ENUM('ENABLED','DISABLED') default 'DISABLED',
my_callback_option ENUM('CHECKED','UNCHECKED') default 'UNCHECKED',
agent_lead_search ENUM('ENABLED','DISABLED') default 'DISABLED',
agent_lead_search_method VARCHAR(30) default 'CAMPLISTS_ALL',
queuemetrics_phone_environment VARCHAR(20) default ''
queuemetrics_phone_environment VARCHAR(20) default '',
auto_pause_precall ENUM('Y','N') default 'N',
auto_pause_precall_code VARCHAR(6) default 'PRECAL',
auto_resume_precall ENUM('Y','N') default 'N'
);
CREATE TABLE vicidial_lists (
@@ -2450,7 +2453,7 @@ ALTER TABLE vicidial_call_notes_archive MODIFY notesid INT(9) UNSIGNED NOT NULL;
CREATE TABLE vicidial_lead_search_log_archive LIKE vicidial_lead_search_log;
ALTER TABLE vicidial_lead_search_log_archive MODIFY search_log_id INT(9) UNSIGNED NOT NULL;
UPDATE system_settings SET db_schema_version='1265',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1266',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.4.sql
+6
View File
@@ -715,3 +715,9 @@ UPDATE system_settings SET db_schema_version='1264',db_schema_update_date=NOW();
ALTER TABLE vicidial_campaigns MODIFY scheduled_callbacks_alert ENUM('NONE','BLINK','RED','BLINK_RED','BLINK_DEFER','RED_DEFER','BLINK_RED_DEFER') default 'NONE';
UPDATE system_settings SET db_schema_version='1265',db_schema_update_date=NOW();
ALTER TABLE vicidial_campaigns ADD auto_pause_precall ENUM('Y','N') default 'N';
ALTER TABLE vicidial_campaigns ADD auto_pause_precall_code VARCHAR(6) default 'PRECAL';
ALTER TABLE vicidial_campaigns ADD auto_resume_precall ENUM('Y','N') default 'N';
UPDATE system_settings SET db_schema_version='1266',db_schema_update_date=NOW();
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+6
View File
@@ -597,6 +597,12 @@ This option is only used for inbound calls going to an agent logged in with this
This is a Phone On-Hook Agent||
Maximum Ring Time||
The DEFER options will stop blinking and-or displaying in red when you check the callbacks, until the number of callbacks changes||
Auto Pause Pre-Call Work||
In auto-dial mode, this setting if enabled will set the agent to paused automatically when the agent clicks on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive||
Auto Resume Pre-Call Work||
In auto-dial mode, this setting if enabled will set the agent to active automatically when the agent clicks out of, or cancels, on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive||
Auto Pause Pre-Call Code||
If the Auto Pause Pre-Call Work function above is active, and Agent Pause Codes is active, this setting will be the pause code that is used when the agent is paused for these activities. Default is PRECAL||
############################################################ MANAGER Manual
agc_2-X/trunk/www/agc/vdc_db_query.php
+21 -4
View File
@@ -278,10 +278,11 @@
# 110225-1237 - Added scheduled callback lead info display to the lead info view function
# 110303-1616 - Added vicidial_log_extended logging for manual dial calls
# 110304-1207 - Changed lead search with territory restriction to work with agents that cannot select territories
# 110310-0546 - Added ability to set a pause code at the same time of a pause
#
$version = '2.4-183';
$build = '110304-1207';
$version = '2.4-184';
$build = '110310-0546';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=408;
$one_mysql_log=0;
@@ -478,6 +479,8 @@ if (isset($_GET["call_notes"])) {$call_notes=$_GET["call_notes"];}
elseif (isset($_POST["call_notes"])) {$call_notes=$_POST["call_notes"];}
if (isset($_GET["search"])) {$search=$_GET["search"];}
elseif (isset($_POST["search"])) {$search=$_POST["search"];}
if (isset($_GET["sub_status"])) {$sub_status=$_GET["sub_status"];}
elseif (isset($_POST["sub_status"])) {$sub_status=$_POST["sub_status"];}
header ("Content-type: text/html; charset=utf-8");
@@ -1965,6 +1968,10 @@ if ($ACTION == 'manDiaLnextCaLL')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00242',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
# $fp = fopen ("./DNNdebug_log.txt", "a");
# fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$agent_dialed_number|$user|M|$MqueryCID||$province|$affected_rows|$stmt|\n");
# fclose($fp);
if ($affected_rows > 0)
{
$stmt="SELECT lead_id,list_id,gmt_offset_now,state,entry_list_id FROM vicidial_list where status='QUEUE' and user='$user' order by modify_date desc LIMIT 1;";
@@ -7428,7 +7435,17 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
$VLAaffected_rows_update = mysql_affected_rows($link);
}
}
echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
if (strlen($sub_status) > 0)
{
### if a pause code(sub_status) is sent with this pause request, continue on to that action without printing output
$stage = 0;
$status = $sub_status;
$ACTION = 'PauseCodeSubmit';
}
else
{
echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
}
}
@@ -8131,7 +8148,7 @@ if ($ACTION == 'CALLLOGview')
echo "</TABLE>";
echo "<BR>";
echo "<a href=\"#\" onclick=\"hideDiv('CalLLoGDisplaYBox');return false;\">Close Call Log</a>";
echo "<a href=\"#\" onclick=\"CalLLoGVieWClose();return false;\">Close Call Log</a>";
echo "</CENTER>";
}
agc_2-X/trunk/www/agc/vicidial.php
+223 -93
View File
@@ -340,10 +340,11 @@
# 110225-1231 - Changed scheduled callbacks list to allow clicking to see lead info without dialing, and separate dial link
# 110303-2321 - Added notice of on-hook phone use, and ability to click 'ring' to call into session, minor queue_log fix
# 110304-1623 - Added callback count notification defer options
# 110310-0331 - Added auto-pause/resume functions in auto-dial mode for pre-call work
#
$version = '2.4-317c';
$build = '110304-1623';
$version = '2.4-318c';
$build = '110310-0331';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=72;
$one_mysql_log=0;
@@ -699,23 +700,26 @@ if ($LogiNAJAX > 0)
var BrowseWidth = 0;
var BrowseHeight = 0;
function getInsideBrowse()
function browser_dimensions()
{
var ns = navigator.appName == "Netscape";
if (ns)
<?php
if (ereg('MSIE',$browser))
{
BrowseWidth = window.innerWidth;
BrowseHeight = window.innerHeight;
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
echo " {BrowseWidth = document.documentElement.clientWidth;}\n";
echo " else if (document.body)\n";
echo " {BrowseWidth = document.body.clientWidth;}\n";
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
echo " {BrowseHeight = document.documentElement.clientHeight;}\n";
echo " else if (document.body)\n";
echo " {BrowseHeight = document.body.clientHeight;}\n";
}
else
{
BrowseWidth = document.body.clientWidth;
BrowseHeight = document.body.clientHeight;
echo "BrowseWidth = window.innerWidth;\n";
echo " BrowseHeight = window.innerHeight;\n";
}
}
function browser_dimensions()
{
getInsideBrowse();
?>
document.vicidial_form.JS_browser_width.value = BrowseWidth;
document.vicidial_form.JS_browser_height.value = BrowseHeight;
@@ -725,6 +729,7 @@ if ($LogiNAJAX > 0)
// Send Request for allowable campaigns to populate the campaigns pull-down
function login_allowable_campaigns()
{
// alert(document.vicidial_form.JS_browser_width.value + '|' + BrowseWidth + '|' + document.vicidial_form.JS_browser_height.value + '|' + BrowseHeight);
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
@@ -801,9 +806,9 @@ if ($relogin == 'YES')
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"DB\" id=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"./images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Re-Login </td>";
@@ -843,8 +848,8 @@ if ($user_login_first == 1)
echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
#echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\">\n";
#echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\">\n";
echo "<center><br /><b>User Login</b><br /><br />";
@@ -892,8 +897,8 @@ if ($user_login_first == 1)
echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"./images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> Login </td>";
@@ -934,8 +939,8 @@ if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"$MAIN_COLOR\"><tr bgcolor=\"white\">";
echo "<td align=\"left\" valign=\"bottom\"><img src=\"./images/vdc_tab_vicidial.gif\" border=\"0\" alt=\"VICIdial\" /></td>";
echo "<td align=\"center\" valign=\"middle\"> phone login </td>";
@@ -1205,8 +1210,8 @@ else
echo "<b>Sorry, you are not allowed to login to this campaign: $VD_campaign</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"db\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Login: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
@@ -1326,7 +1331,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1419,7 +1424,10 @@ else
$per_call_notes = $row[85];
$agent_lead_search = $row[86];
$agent_lead_search_method = $row[87];
$qm_phone_environment = $row[88];
$qm_phone_environment = $row[88];
$auto_pause_precall = $row[89];
$auto_pause_precall_code = $row[90];
$auto_resume_precall = $row[91];
if ( ($VU_agent_lead_search_override == 'ENABLED') or ($VU_agent_lead_search_override == 'DISABLED') )
{$agent_lead_search = $VU_agent_lead_search_override;}
@@ -1747,8 +1755,8 @@ else
echo "</tr></table>\n";
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "<center><br /><b>$VDdisplayMESSAGE</b><br /><br />";
@@ -2490,8 +2498,8 @@ else
echo "<b>Sorry, there are no leads in the hopper for this campaign</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Login: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
@@ -2517,8 +2525,8 @@ else
echo "<b>Sorry, there are no available sessions</b>\n";
echo "<form action=\"$PHP_SELF\" method=\"post\" />\n";
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
echo "<INPUT TYPE=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
echo "Login: <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
@@ -3290,6 +3298,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var LastCallCID='';
var LastCallbackCount=0;
var LastCallbackViewed=0;
var auto_pause_precall='<?php echo $auto_pause_precall ?>';
var auto_pause_precall_code='<?php echo $auto_pause_precall_code ?>';
var auto_resume_precall='<?php echo $auto_resume_precall ?>';
var trigger_ready=0;
var DiaLControl_auto_HTML = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/vdc_LB_resume.gif\" border=\"0\" alt=\"Resume\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
@@ -5203,11 +5215,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Request list of USERONLY callbacks for this agent
function CalLBacKsLisTCheck()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE");
if ( (auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE");
}
}
else
if (move_on == 1)
{
LastCallbackViewed=1;
@@ -5285,11 +5306,39 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// closes callback list screen
function CalLBacKsLisTClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('CallBacKsLisTBox');
CalLBacKsCounTCheck();
}
// ################################################################################
// closes call log display screen
function CalLLoGVieWClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('CalLLoGDisplaYBox');
}
// ################################################################################
// closes lead search screen
function LeaDSearcHVieWClose()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('SearcHForMDisplaYBox');
}
// ################################################################################
// Open up a callback customer record as manual dial preview mode
function new_callback_call(taskCBid,taskLEADid)
@@ -5326,11 +5375,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Open page to enter details for a new manual dial lead
function NeWManuaLDiaLCalL(TVfast,TVphone_code,TVphone_number,TVlead_id,TVtype)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE");
}
}
else
if (move_on == 1)
{
if (TVfast=='FAST')
{
@@ -5928,9 +5986,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (VDRP_stage != 'PAUSED')
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT");
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT",'1','NXDIAL');
PauseCodeSelect_submit("NXDIAL");
// PauseCodeSelect_submit("NXDIAL");
}
else
{auto_dial_level=starting_dial_level;}
@@ -6018,6 +6076,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) )
{
var alert_displayed=0;
trigger_ready=1;
alt_phone_dialing=starting_alt_phone_dialing;
auto_dial_level=starting_dial_level;
MainPanelToFront();
@@ -6575,8 +6634,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// ################################################################################
// Set the client to READY and start looking for calls (VDADready, VDADpause)
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason)
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason,temp_auto,temp_auto_code)
{
var add_pause_code='';
if (taskaction == 'VDADready')
{
VDRP_stage = 'READY';
@@ -6617,10 +6677,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') )
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
{
PauseCodeSelectContent_create();
}
if (temp_auto == '1')
{
add_pause_code = "&sub_status=" + temp_auto_code;
}
}
var xmlhttp=false;
@@ -6644,7 +6708,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange;
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange + add_pause_code;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
@@ -7995,11 +8059,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Generate the Pause Code Chooser panel
function PauseCodeSelectContent_create()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE");
}
}
else
if (move_on == 1)
{
if (APIManualDialQueue > 0)
{
@@ -8043,11 +8116,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Open lead search form panel
function OpeNSearcHForMDisplaYBox()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO SEARCH FOR A LEAD");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO SEARCH FOR A LEAD");
}
}
else
if (move_on == 1)
{
HidEGenDerPulldown();
showDiv('SearcHForMDisplaYBox');
@@ -8488,7 +8570,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
if (xmlhttp)
{
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + LastCallCID;
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + LastCallCID + "&auto_dial_level=" + starting_dial_level;
pause_code_counter++;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
@@ -10010,11 +10092,20 @@ function phone_number_format(formatphone) {
{
if (CQauto_call_id > 0)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO GRAB CALLS IN QUEUE");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','GRABCL');
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO GRAB CALLS IN QUEUE");
}
}
else
if (move_on == 1)
{
var xmlhttp=false;
/*@cc_on @*/
@@ -10247,9 +10338,9 @@ function phone_number_format(formatphone) {
document.vicidial_form.DispoSelection.value = 'RQXFER';
DispoSelect_submit();
AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE");
AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE",'1','RQUEUE');
PauseCodeSelect_submit("RQUEUE");
// PauseCodeSelect_submit("RQUEUE");
}
@@ -10301,11 +10392,20 @@ function phone_number_format(formatphone) {
// Refresh the call log display
function VieWCalLLoG(logdate,formdate)
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG");
}
}
else
if (move_on == 1)
{
showDiv('CalLLoGDisplaYBox');
@@ -10432,6 +10532,10 @@ function phone_number_format(formatphone) {
// Hide manual dial form
function ManualDialHide()
{
if (auto_resume_precall == 'Y')
{
AutoDial_ReSume_PauSe("VDADready");
}
hideDiv('NeWManuaLDiaLBox');
document.vicidial_form.MDPhonENumbeR.value = '';
document.vicidial_form.MDDiaLOverridE.value = '';
@@ -10568,11 +10672,20 @@ function phone_number_format(formatphone) {
// Show the groups selection span
function OpeNGrouPSelectioN()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO CHANGE GROUPS");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO CHANGE GROUPS");
}
}
else
if (move_on == 1)
{
if (manager_ingroups_set > 0)
{
@@ -10591,11 +10704,20 @@ function phone_number_format(formatphone) {
// Show the territories selection span
function OpeNTerritorYSelectioN()
{
var move_on=1;
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
{
alert("YOU MUST BE PAUSED TO CHANGE TERRITORIES");
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) )
{
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
}
else
{
move_on=0;
alert("YOU MUST BE PAUSED TO CHANGE TERRITORIES");
}
}
else
if (move_on == 1)
{
showDiv('TerritorySelectBox')
}
@@ -10659,10 +10781,10 @@ function phone_number_format(formatphone) {
else
{
<?php
if ($useIE > 0)
{
?>
<?php
if ($useIE > 0)
{
?>
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
@@ -10676,6 +10798,8 @@ if ($useIE > 0)
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
CallBackLeadStatus = document.vicidial_form.DispoSelection.value;
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
@@ -10683,11 +10807,11 @@ if ($useIE > 0)
CallBackTimEHouRFORM.selectedIndex = '0';
CallBackTimEMinuteSFORM.selectedIndex = '0';
CallBackTimEAmpMFORM.selectedIndex = '1';
<?php
}
else
{
?>
<?php
}
else
{
?>
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
@@ -10697,9 +10821,9 @@ else
document.vicidial_form.CBT_minute.value = '00';
document.vicidial_form.CBT_ampm.value = 'PM';
<?php
}
?>
<?php
}
?>
if (CallBackTimEHouR == '12')
{
if (CallBackTimEAmpM == 'AM')
@@ -11095,6 +11219,12 @@ else
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
if (WaitingForNextStep==0)
{
if (trigger_ready > 0)
{
trigger_ready=0;
if (auto_resume_precall == 'Y')
{AutoDial_ReSume_PauSe("VDADready");}
}
// check for live channels in conference room and get current datetime
check_for_conf_calls(session_id, '0');
// refresh agent status view
@@ -12078,7 +12208,7 @@ $zi=2;
if ($label_comments == '---HIDE---')
{
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"comments\" value=\"\" />\n";
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"comments\" id=\"comments\" value=\"\" />\n";
}
else
{
@@ -12086,7 +12216,7 @@ $zi=2;
if ( ($multi_line_comments) )
{echo "<textarea name=\"comments\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
else
{echo "<input type=\"text\" size=\"65\" name=\"comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
{echo "<input type=\"text\" size=\"65\" name=\"comments\" id=\"comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
}
echo "</font></td></tr><tr><td align=\"right\"><font class=\"body_text\">\n";
@@ -12296,12 +12426,12 @@ if ($agent_display_dialable_leads > 0)
<tr>
<td align="left" colspan="2">
<img src="./images/vdc_XB_seconds.gif" border="0" alt="seconds" style="vertical-align:middle" /><input type="text" size="2" name="xferlength" maxlength="4" class="cust_form" readonly="readonly" />
<img src="./images/vdc_XB_seconds.gif" border="0" alt="seconds" style="vertical-align:middle" /><input type="text" size="2" name="xferlength" id="xferlength" maxlength="4" class="cust_form" readonly="readonly" />
&nbsp;
<img src="./images/vdc_XB_channel.gif" border="0" alt="channel" style="vertical-align:middle" /><input type="text" size="12" name="xferchannel" maxlength="200" class="cust_form" readonly="readonly" />
<img src="./images/vdc_XB_channel.gif" border="0" alt="channel" style="vertical-align:middle" /><input type="text" size="12" name="xferchannel" id="xferchannel" maxlength="200" class="cust_form" readonly="readonly" />
</td>
<td align="left">
<span id="consultative_checkbox"><input type="checkbox" name="consultativexfer" size="1" value="0"><font class="body_tiny"> CONSULTATIVE &nbsp;</font></span>
<span id="consultative_checkbox"><input type="checkbox" name="consultativexfer" id="consultativexfer" size="1" value="0"><font class="body_tiny"> CONSULTATIVE &nbsp;</font></span>
</td>
<td align="left">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><img src="./images/vdc_XB_hangupbothlines.gif" border="0" alt="Hangup Both Lines" style="vertical-align:middle" /></a></span>
@@ -12316,23 +12446,23 @@ if ($agent_display_dialable_leads > 0)
if ($hide_xfer_number_to_dial=='ENABLED')
{
?>
<input type="hidden" name="xfernumber" value="<?php echo $preset_populate ?>" /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<input type="hidden" name="xfernumber" id="xfernumber" value="<?php echo $preset_populate ?>" /> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<?php
}
else
{
?>
<input type="text" size="20" name="xfernumber" maxlength="25" class="cust_form" value="<?php echo $preset_populate ?>" /> &nbsp;
<input type="text" size="20" name="xfernumber" id="xfernumber" maxlength="25" class="cust_form" value="<?php echo $preset_populate ?>" /> &nbsp;
<?php
}
?>
<span id="agentdirectlink"><font class="body_small_bold"><a href="#" onclick="XferAgentSelectLaunch();return false;">AGENTS</a></font></span>
<input type="hidden" name="xferuniqueid" />
<input type="hidden" name="xfername" />
<input type="hidden" name="xfernumhidden" />
<input type="hidden" name="xferuniqueid" id="xferuniqueid" />
<input type="hidden" name="xfername" id="xfername" />
<input type="hidden" name="xfernumhidden" id="xfernumhidden" />
</td>
<td align="left">
<span id="dialoverride_checkbox"><input type="checkbox" name="xferoverride" size="1" value="0"><font class="body_tiny" /> DIAL OVERRIDE</font></span>
<span id="dialoverride_checkbox"><input type="checkbox" name="xferoverride" id="xferoverride" size="1" value="0"><font class="body_tiny" /> DIAL OVERRIDE</font></span>
</td>
<td align="left">
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><img src="./images/vdc_XB_leave3waycall.gif" border="0" alt="LEAVE 3-WAY CALL" style="vertical-align:middle" /></a></span>
@@ -12516,8 +12646,8 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
<span id="DispoManualQueueMessage"></span>
<span id="PerCallNotesContent"><input type="hidden" name="call_notes_dispo" id="call_notes_dispo" value="" /></span>
<span id="DispoSelectContent"> End-of-call Disposition Selection </span>
<input type="hidden" name=DispoSelection /><br />
<input type=checkbox name=DispoSelectStop id=DispoSelectStop size="1" value="0" /> PAUSE AGENT DIALING <br />
<input type="hidden" name="DispoSelection" id="DispoSelection" /><br />
<input type="checkbox" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> PAUSE AGENT DIALING <br />
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">CLEAR FORM</a> |
<a href="#" onclick="DispoSelect_submit();return false;">SUBMIT</a>
<br /><br />
@@ -12620,7 +12750,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
</td>
</tr><tr>
<td align="right"><font class="body_text"> Search Existing Leads: </font></td>
<td align="left"><font class="body_text"><input type="checkbox" name="LeadLookuP" size="1" value="0" />&nbsp; (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)</font></td>
<td align="left"><font class="body_text"><input type="checkbox" name="LeadLookuP" id="LeadLookuP" size="1" value="0" />&nbsp; (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)</font></td>
</tr><tr>
<td align="left" colspan="2">
@@ -12630,7 +12760,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
<br /><br />If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there.<br /> &nbsp; </td>
</tr><tr>
<td align="right"><font class="body_text"> Dial Override: </font></td>
<td align="left"><font class="body_text"><input type="text" size="24" maxlength="20" name="MDDiaLOverridE" class="cust_form" value="" />&nbsp; (digits only please)</font>
<td align="left"><font class="body_text"><input type="text" size="24" maxlength="20" name="MDDiaLOverridE" id="MDDiaLOverridE" class="cust_form" value="" />&nbsp; (digits only please)</font>
</td>
</tr></table>
<br />
@@ -12649,12 +12779,12 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="CloserSelectContent"> Closer Inbound Group Selection </span>
<input type="hidden" name="CloserSelectList" /><br />
<input type="hidden" name="CloserSelectList" id="CloserSelectList" /><br />
<?php
if ( ($outbound_autodial_active > 0) and ($disable_blended_checkbox < 1) and ($dial_method != 'INBOUND_MAN') and ($VU_agent_choose_blended > 0) )
{
?>
<input type="checkbox" name="CloserSelectBlended" size="1" value="0" /> BLENDED CALLING(outbound activated) <br />
<input type="checkbox" name="CloserSelectBlended" id="CloserSelectBlended" size="1" value="0" /> BLENDED CALLING(outbound activated) <br />
<?php
}
?>
@@ -12671,7 +12801,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="TerritorySelectContent"> Territory Selection </span>
<input type="hidden" name="TerritorySelectList" /><br />
<input type="hidden" name="TerritorySelectList" id="TerritorySelectList" /><br />
<a href="#" onclick="TerritorySelectContent_create();return false;"> RESET </a> |
<a href="#" onclick="TerritorySelect_submit();return false;">SUBMIT</a>
<br /><br /><br /><br /> &nbsp;
@@ -12683,14 +12813,14 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
<span id="DiaLDiaLAltPhonEHide"> Channel</span>
<?php
if (!$agentonly_callbacks)
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> MY CALLBACK ONLY <br />";}
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" id=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> MY CALLBACK ONLY <br />";}
if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) or ($dial_method == 'INBOUND_MAN') or ($VU_agent_choose_blended < 1) )
{echo "<input type=\"checkbox\" name=\"CloserSelectBlended\" size=\"1\" value=\"0\" /> BLENDED CALLING<br />";}
{echo "<input type=\"checkbox\" name=\"CloserSelectBlended\" id=\"CloserSelectBlended\" size=\"1\" value=\"0\" /> BLENDED CALLING<br />";}
?>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLLoGDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; AGENT CALL LOG: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('CalLLoGDisplaYBox');return false;">close [X]</a><br />
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; AGENT CALL LOG: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="CalLLoGVieWClose();return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
@@ -12701,7 +12831,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHForMDisplaYBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; SEARCH FOR A LEAD: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="hideDiv('SearcHForMDisplaYBox');return false;">close [X]</a><br />
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> &nbsp; &nbsp; &nbsp; SEARCH FOR A LEAD: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="#" onclick="LeaDSearcHVieWClose();return false;">close [X]</a><br />
<?php
if ($webphone_location == 'bar')
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
@@ -12792,7 +12922,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="PauseCodeSelectContent"> Pause Code Selection </span>
<input type="hidden" name="PauseCodeSelection" />
<input type="hidden" name="PauseCodeSelection" id="PauseCodeSelection" />
<br /><br /> &nbsp;
</td></tr></table>
</span>
@@ -12804,7 +12934,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="PresetsSelectBoxContent"> Presets Selection </span>
<input type="hidden" name="PresetSelection" />
<input type="hidden" name="PresetSelection" id="PresetSelection" />
</td></tr></table>
</span>
@@ -12815,7 +12945,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
{echo "<br /><img src=\"images/pixel.gif\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
?>
<span id="GroupAliasSelectContent"> Group Alias Selection </span>
<input type="hidden" name="GroupAliasSelection" />
<input type="hidden" name="GroupAliasSelection" id="GroupAliasSelection" />
<br /><br /> &nbsp;
</td></tr></table>
</span>
agc_2-X/trunk/www/vicidial/admin.php
+39 -5
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