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bf3d05eca2e2e75a19e9cb1abc19488d073fc0ca
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170 Commits
Author SHA1 Message Date
mattf bf3d05eca2 Added agent screen latency logging, viewable in the Real-Time Report and 
the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-21 15:01:04 +00:00
mattf ebfed832d6 Added send_notification Agent-API function 
git-svn-id: svn://192.168.202.10@3704 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-13 15:57:41 +00:00
mattf 0b4592c2fb Fix for issue #1458 
git-svn-id: svn://192.168.202.10@3702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-04-01 01:56:15 +00:00
mattf 92d80cf587 Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status. 
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-12 15:42:36 +00:00
mattf f53bfb3887 Added "Agent Call Hangup Route" campaign settings, allowing you to send calls that an agent is finished with to a Call Menu, In-Group or a pre-recorded message before hanging up the call. 
NOTE: After upgrading your system, be sure to set each dialer to "Rebuild conf files" = 'Y' for this feature to work properly.
Changed year in admin screens to 2023.

git-svn-id: svn://192.168.202.10@3672 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-01-18 21:25:08 +00:00
mattf 2457a0ba03 Fix for long in-group dialstring extensions on agent in-group calls/transfers 
git-svn-id: svn://192.168.202.10@3656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-16 17:39:57 +00:00
mattf eb5f22761d Added more "XDAY" options to add_lead duplicate checks in the Non-Agent API 
Added more failed login details for level 9 users to User Modify page
Added User Logins Report
Added webserver/URL logins section to User Stats report for level 9 users
Added more failed login logging in user_authorization function.php scripts
Added more failed login reason messages display to timeclock.php
Added vicidial_user_logins_daily TEOD population to ADMIN keepalive script

git-svn-id: svn://192.168.202.10@3642 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-09-22 13:24:27 +00:00
mattf 5216a941df Fix for CID auto-rotate functions 
git-svn-id: svn://192.168.202.10@3608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-05-26 18:47:13 +00:00
mattf 2939cf408e Added List CID Group Override to the List Modification admin screen. 
Added new vicidial_dial_cid_log database call logging

git-svn-id: svn://192.168.202.10@3589 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-03-12 20:46:51 +00:00
mattf 0a40b84a87 Added STAGING option for campaign presets 
Added DELETE action to the 'update_presets' Non-Agent API function
Added more time-sync detailed logging from the agent screen

git-svn-id: svn://192.168.202.10@3586 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-03-10 15:09:55 +00:00
mattf d8f7c98ae6 Fix for calls_today issue at timeclock-end-of-day 
git-svn-id: svn://192.168.202.10@3526 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-25 04:26:22 +00:00
mattf 77aa33a477 Added PJSIP support for Asterisk 16 
git-svn-id: svn://192.168.202.10@3505 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-27 14:36:09 +00:00
mattf 8fbb6fb44d Added 24-Hour Called Count Limit campaign feature, allows you to limit the number of calls to be placed to a phone number or lead in a 24-hour time period. Also allows for state-based override settings. For more information, read the CALL_COUNT_LIMITS.txt doc. 
git-svn-id: svn://192.168.202.10@3483 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-07-16 05:49:21 +00:00
mattf 118367f4d8 Added display of vicidial_vmm_counts data, if $CIDdisplay=="Yes" to modify lead page 
Remove commas from mailbox name before writing to conf file, use "Full Name" for a phone's mailbox name, if set in keepalive_ALL script

git-svn-id: svn://192.168.202.10@3468 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-06-30 21:27:53 +00:00
mattf 5bb660115d Added TILTX features for pre-carrier call filtering 
git-svn-id: svn://192.168.202.10@3449 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-06-06 14:08:45 +00:00
mattf 04fa201cad Added mohsuggest phone config option for SIP and IAX phones 
Added new option/layout to agc/alt_display.php

git-svn-id: svn://192.168.202.10@3435 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-29 21:02:47 +00:00
mattf 7f260eeb0b Fix for -adfill-delay= CLI flag in keepalive ALL script, Issue #1266 
git-svn-id: svn://192.168.202.10@3405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-26 01:48:15 +00:00
mattf 4f0a045e17 Added Two-Factor Authentication system, Added mobile_number to User Modify screen 
Added BUTTON field type to custom list fields

git-svn-id: svn://192.168.202.10@3373 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-12 19:09:12 +00:00
mattf 5b91f0dae7 Added more logging, debug code and fixes for SHARED agent campaigns 
git-svn-id: svn://192.168.202.10@3348 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-08 06:16:36 +00:00
mattf de71e25392 Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 23ad5bf5b1 More changes related to inbound answer configuration 
git-svn-id: svn://192.168.202.10@3260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-25 03:50:59 +00:00
mattf cb0bf334d0 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf 3c890dacb5 Added STC(settings-container) and LTT(lead temp table) message playback options for the VD_amd.agi script 
git-svn-id: svn://192.168.202.10@3235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 06:29:14 +00:00
mattf 7e88b39b1f Fix for Asterisk manager changes since version 13. 
Added optionnal Asterisk security logging script.

git-svn-id: svn://192.168.202.10@3230 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-22 20:08:54 +00:00
mattf 44a735f953 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 338153dd0c Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf ce79c5dd56 Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf 3c35d01337 Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 884a60ad22 Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf 268128410c Added vicidial_list stuck QUEUE reset at TEoD 
git-svn-id: svn://192.168.202.10@3052 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-10-28 18:53:01 +00:00
mattf 2419339491 Added more allowed codecs to conf file generation 
git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-30 14:14:35 +00:00
mattf 7dd071f991 Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf c35a32b1c1 Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf d473bfb466 Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 3df8e58aa1 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 83df37c8ff Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf f023f1d59a Added process debug with --DebugXXX flag and screen logging for main processes and screenlog rolling 
git-svn-id: svn://192.168.202.10@2837 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 03:16:27 +00:00
mattf 6b106ba49a Fix for recordings beginning with CALLID 
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-22 02:17:39 +00:00
mattf 8673950621 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf 75e173c09d Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf 3081df57d0 Added counter variable to HTTP Agent Push events 
Added caching of hourly log totals for AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2797 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-26 13:30:36 +00:00
mattf 5cb81fc6ab Fixed help documentation for delay seconds in ADMIN keepalive script, issue #1025 
git-svn-id: svn://192.168.202.10@2790 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-11 12:26:14 +00:00
mattf 796544f446 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf af618399d6 Added alternative uptime counter in seconds for ADMIN_keepalive_ALL.pl script 
Added more debug events and data to agent screen debug logging

git-svn-id: svn://192.168.202.10@2753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-13 21:44:09 +00:00
mattf 80c4ec36f4 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf 20651c0652 Added conf_qualify phones option for IAX 
git-svn-id: svn://192.168.202.10@2708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-20 17:53:56 +00:00
mattf 4dcbc60eac Added admin Automated Reports section, allowing easier web configuration of scheduled reports being sent by Email or FTP. 
git-svn-id: svn://192.168.202.10@2695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-05 04:34:52 +00:00