mattf
a27fb4288f
Added queuemetrics_pe_phone_append option
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git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-27 05:03:56 +00:00
mattf
c58d1a28dd
Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting
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git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-30 15:30:37 +00:00
mattf
8a078adb0f
added run time logging to the api functions
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git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-09 12:29:29 +00:00
mattf
c631aaf556
Added on-hook phone agent features for inbound calls
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Added ring_all Next-Agent-Call feature for inbound calls
see UPGRADE doc for more details
git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf
871aecd201
Several fixes and small changes to QM queue_log logging
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Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters
git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf
bfa8bd03e5
Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
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git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf
902d500f48
fixed small bug in the change_ingroups function of agc/api.php
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git-svn-id: svn://192.168.202.10@1519 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 19:40:37 +00:00
mattf
f05a5bc197
Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
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Backported two small bug fixes to 2.2 branch
git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf
a9f04aa977
Added admin logging of API change of selected in-groups for a user
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git-svn-id: svn://192.168.202.10@1401 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-04-05 19:44:40 +00:00
mattf
798a8735a2
Added external_add_lead api.php function
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git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-04-02 04:56:38 +00:00
mattf
0c8dd9ef12
added remote agent extension groups feature
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git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-20 15:33:40 +00:00
mattf
128f04aa97
Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition.
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git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-16 06:53:12 +00:00
mattf
b72bdbdb0c
bug fixes
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git-svn-id: svn://192.168.202.10@1290 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-30 21:28:53 +00:00
mattf
325d5bcce8
Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call.
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Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch
git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-29 17:04:26 +00:00
mattf
c3aae778e0
Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables
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Added 5 custom fields to the user settings
Added st* functions to agent api
git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-13 01:03:54 +00:00
mattf
31eedf49ce
Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
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git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-01 06:39:15 +00:00
mattf
8b7c03a26d
Security fixes in PHP scripts for non-latin setting systems
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git-svn-id: svn://192.168.202.10@1123 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-22 09:14:08 +00:00
mattf
f2f9e387f4
Changed all PHP tags to long tags
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Added Call Menu feature
git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf
215ac46c7d
small docs and comments updates
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trunk - added Vtiger click-to-dial from Planned event screen
git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-08 08:59:47 +00:00
mattf
bd688d8976
Added group aliases to allow selecting of callerID for manual and 3way calls
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Added agent-specific in-group and campaign web variables
git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-06 16:14:14 +00:00
mattf
36265a0c0e
Fixed rare bug with manual dial calls and using PRIs where live calls could be hung up
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git-svn-id: svn://192.168.202.10@1065 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-03 16:38:16 +00:00
mattf
9adc48af13
Added script to allow for batch synchronization between Vtiger 5.0.4 and VICIDIAL.
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Added script to allow for batch loading of leads into Vtiger
Several other Vtiger integration changes
see docs/VTIGER.txt for more info
git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-28 21:02:17 +00:00
mattf
4f3c7d2074
added click-to-dial to Vtiger integration
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added agent alert option to vicidial.php
some bug fixes and doc updates
git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-27 08:03:01 +00:00
mattf
efafbf6431
added agent API functionality for pause/resume and dial a number
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added api log in database
git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf
60abdae402
optimized all AST_CRON_audio handling scripts to be more efficient
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added new minicsv file format for CLI lead loader script
in trunk, added new non-agent API script(add a new lead)
git-svn-id: svn://192.168.202.10@930 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-01 04:52:26 +00:00
mattf
9c06497bd1
moved the seconds field in vicidial.php
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added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count
git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-04 03:02:50 +00:00