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Commit Graph
757 Commits
Author SHA1 Message Date
mattf 0119b0af1f Fixed issues with dashes as custom fields values throwing off delimiters in the agent screen 
git-svn-id: svn://192.168.202.10@3414 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-31 03:00:46 +00:00
mattf cdef190fd2 Added system setting(agent_screen_timer) for selection of JavaScript timer: setTimeout or EventSource for the agent screen 
git-svn-id: svn://192.168.202.10@3407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-28 02:49:24 +00:00
mattf 2cfd57bf23 Added leave_3way_start_recording campaign options 
git-svn-id: svn://192.168.202.10@3402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-25 02:14:25 +00:00
mattf 347c8f0e8e Fixed issue with agent_hidden_sound in vicidial.php 
git-svn-id: svn://192.168.202.10@3399 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-22 17:07:32 +00:00
mattf 1f767edcea Added additional update_fields options: scriptreload,script2reload,formreload,emailreload,chatreload 
git-svn-id: svn://192.168.202.10@3396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-21 04:05:02 +00:00
mattf 5f70dd7fdc For the user_stats.php report, Added HELP pop-ups for each section, added agent browser visibility log stats to agent activity section, reformatted most sections 
For the agent time detail report, Added agent screen visibility stats
For vicidial.php, Small change for agent screen visibility logging on logout

git-svn-id: svn://192.168.202.10@3392 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-19 19:16:55 +00:00
mattf d3eea512f7 Added system settings for agent_hidden_sound and added more browser_alert_sounds 
Added agent screen visibility logging and Agent Hidden Browser Sounds

git-svn-id: svn://192.168.202.10@3390 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-18 06:49:09 +00:00
mattf 259fce185b Fixes for better consistency in password change process for both vicidial.php and admin.php, Issue #1261 
git-svn-id: svn://192.168.202.10@3387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-17 16:14:27 +00:00
mattf 3161cf54e2 Added new manual_dial_filter CALLBACK options, Issue #1139 
git-svn-id: svn://192.168.202.10@3384 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-16 02:57:36 +00:00
mattf 11e2ad38b3 Force clearing of webphone panel upon logout in vicidial.php 
git-svn-id: svn://192.168.202.10@3376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-12 20:26:10 +00:00
mattf 528b441723 Added vicidial call length logging to ra_call_control Agent API function 
Fixes for manual dial agent-state issues and a translation issue in vicidial.php

git-svn-id: svn://192.168.202.10@3356 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-22 16:02:04 +00:00
mattf 8a13cbf095 Added CallerID to the Hangup Cause Report output 
Added logging to vicidial.php

git-svn-id: svn://192.168.202.10@3338 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-31 21:57:08 +00:00
mattf 8f5a7d14da Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 63e7e6c245 Better compatibility with non-latin data input in agent screen and main admin web pages 
Translation bug fixed in list merge script, Issue #1236

git-svn-id: svn://192.168.202.10@3327 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-19 14:37:16 +00:00
mattf ccf42d6c24 Added better QueueMetrics misconfiguration error handling to agent screen 
git-svn-id: svn://192.168.202.10@3322 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 16:17:51 +00:00
mattf efa3b3796a Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 1e918cb15e Fix for pause max codes exceptions issue when pausing more than once in the same pause session 
Added the force_agent_logout.php admin page

git-svn-id: svn://192.168.202.10@3306 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-26 05:45:47 +00:00
mattf 4fc48d259d Added force change password feature functionality for the agent screen 
git-svn-id: svn://192.168.202.10@3304 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-12 20:44:39 +00:00
mattf 954f2ba407 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf 0d22dcadd7 Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf b16effe05d Added UNSELECTED options for campaign alt_number_dialing 
git-svn-id: svn://192.168.202.10@3293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-13 12:25:44 +00:00
mattf cc95483c5a Added more get_call_launch PREVIEW_ options 
git-svn-id: svn://192.168.202.10@3292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-12 20:57:34 +00:00
mattf 8a650c9c38 Fix for script_top_dispo issue #1228 in vicidial.php 
git-svn-id: svn://192.168.202.10@3291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-09 13:56:04 +00:00
mattf 7aab76b281 Added "3-Way Recording Stop Exception" campaign option to override the "3-Way Recording Stop" setting based upon the 3way phone number dialed. 
git-svn-id: svn://192.168.202.10@3252 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-29 03:06:03 +00:00
mattf 6f0cce48fa Fix for agentchannel not populating while volumecontrol_active disabled in vicidial.php 
git-svn-id: svn://192.168.202.10@3251 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-24 14:31:20 +00:00
mattf bc277bfa85 Temporarily disabling the $ast13_volume_override feature, it's causing issues with manual dial calls 
git-svn-id: svn://192.168.202.10@3249 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-19 21:50:24 +00:00
mattf 7d0cac942a For agent screen, due to Asterisk stability issues, Disabled agent volume controls for Asterisk 13 servers, added options.php override setting(ast13_volume_override) 
git-svn-id: svn://192.168.202.10@3247 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-15 17:57:07 +00:00
mattf 9612afcf6d Added hide_relogin_fields URL variable feature in vicidial.php 
git-svn-id: svn://192.168.202.10@3245 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-12 14:14:33 +00:00
mattf d40409a38c Added 2nd option for agentcall_manual to disable FAST DIAL on vicidial.php 
git-svn-id: svn://192.168.202.10@3236 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 14:04:27 +00:00
mattf 1929b9ef74 Small fix for Issue #1188, allow dial override 
git-svn-id: svn://192.168.202.10@3222 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 14:11:40 +00:00
mattf 87cf0bae6c Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 9ad2980106 Fix for gender custom field population in agent screen, Issue #1205 
git-svn-id: svn://192.168.202.10@3219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-06 16:20:00 +00:00
mattf 37e01277d6 Fix for manual dial box with no phone number in vicidial.php, Issue #1188 
git-svn-id: svn://192.168.202.10@3218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-06 13:56:18 +00:00
mattf e968f8a621 Added new System Settings option to allow sending of any CallerID through the Agent API for external_dial outbound calls. 
git-svn-id: svn://192.168.202.10@3209 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 21:28:59 +00:00
mattf f26f2ed27b Added the "list_custom_fields" Non-Agent API function, to show all list custom data fields in a list/all-lists. 
More translations fixes

git-svn-id: svn://192.168.202.10@3206 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-31 18:56:11 +00:00
mattf c757bd1c46 Added AGENT_PHONE_OVERRIDE campaign option, and amd_agent_route_options 
git-svn-id: svn://192.168.202.10@3199 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-11 05:47:18 +00:00
mattf 5018e0e2d9 PHP7 fix for array in agent screen 
git-svn-id: svn://192.168.202.10@3189 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 20:55:29 +00:00
mattf cf27b2dd2b Fix for translation phrases gathering process, vicidial.php 
git-svn-id: svn://192.168.202.10@3182 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-12-27 17:28:46 +00:00
mattf 7c0a076394 Added System Setting to hide the first web form button on the agent screen. 
Added System Setting options for alternate agent screen recording buttons. This includes different wording, different sizes and removing the blank space below the recording buttons.

git-svn-id: svn://192.168.202.10@3167 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 16:40:08 +00:00
mattf e0a3ca749b Added a per-User option to define an additional Status Group of call statuses that agents can use to disposition all calls they handle. 
Added amd_type campaign setting for future feature.

git-svn-id: svn://192.168.202.10@3162 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 21:51:14 +00:00
mattf 89a2c59bb5 Added LTMGAD and XAMMAD Campaign Hotkey options that will transfer to the Leave-Voicemail option as well as dispositioning the call. 
git-svn-id: svn://192.168.202.10@3161 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 14:23:00 +00:00
mattf 9a609ad12a Fix for issue #1180, hide phone number in vicidial.php callback list/info 
git-svn-id: svn://192.168.202.10@3157 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-07 15:14:48 +00:00
mattf 9f689c797b Added $webphone_call_seconds agc/options.php option for vicidial.php 
git-svn-id: svn://192.168.202.10@3156 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-07 14:45:47 +00:00
mattf 62225fc1f0 Fix for issue #1177 
git-svn-id: svn://192.168.202.10@3154 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-05 13:27:22 +00:00
mattf 988a89e14f Fixes for translation issues in agent screen 
git-svn-id: svn://192.168.202.10@3153 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-04 23:04:27 +00:00
mattf 1196b180a2 git-svn-id: svn://192.168.202.10@3151 3d104415-ff17-0410-8863-d5cf3c621b8a 2019-11-01 20:43:18 +00:00
mattf 338153dd0c Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf c21795bfc5 Added 'logtable' SIP action, added sip actions to auto-dial calls 
git-svn-id: svn://192.168.202.10@3134 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-26 05:02:28 +00:00
mattf 19be0745ce Fixes for PHP 7.2 
git-svn-id: svn://192.168.202.10@3133 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-02 13:16:08 +00:00