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eaaf68e4b8bd40e3a0563b0ee10b7f6455a61ba1
Commit Graph
776 Commits
Author SHA1 Message Date
mattf eaaf68e4b8 Added checking of .wav files for asterisk-compatible format in Audio Store 
Added display of bad wav file formats on sounds_list Non-Agent API function

git-svn-id: svn://192.168.202.10@3398 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-22 16:52:40 +00:00
mattf 5911bbe72d Added QC Scorecard presets with recording timestamps 
git-svn-id: svn://192.168.202.10@3393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-20 00:40:56 +00:00
mattf d3eea512f7 Added system settings for agent_hidden_sound and added more browser_alert_sounds 
Added agent screen visibility logging and Agent Hidden Browser Sounds

git-svn-id: svn://192.168.202.10@3390 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-18 06:49:09 +00:00
mattf 1e9f26353b Added clear_form campaign option, Issue #1179 
git-svn-id: svn://192.168.202.10@3383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-15 21:54:03 +00:00
mattf 87a157d955 Added more enhanced_disconnect_logging options in System Settings 
git-svn-id: svn://192.168.202.10@3378 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-14 15:01:50 +00:00
mattf 4f0a045e17 Added Two-Factor Authentication system, Added mobile_number to User Modify screen 
Added BUTTON field type to custom list fields

git-svn-id: svn://192.168.202.10@3373 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-12 19:09:12 +00:00
mattf 7e091e5d0c Added new QC module with QC scorecards, Quality Control Report, Settings Compare Utility 
git-svn-id: svn://192.168.202.10@3369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-09 21:45:15 +00:00
mattf baa3b82785 Added Default Phone Fields feature, Changed CLEAR LIST to remove custom fields for removed leads in admin.php 
Added Added --remove-abandoned-records-only option to ADMIN_custom_table_clean.pl script

git-svn-id: svn://192.168.202.10@3367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-06 09:47:51 +00:00
mattf 05452d2883 Added SOURCESELECT Custom Field Type 
Added ability to calculate basic Math functions in SCRIPT custom field types

git-svn-id: svn://192.168.202.10@3352 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-11 23:43:56 +00:00
mattf 5b91f0dae7 Added more logging, debug code and fixes for SHARED agent campaigns 
git-svn-id: svn://192.168.202.10@3348 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-08 06:16:36 +00:00
mattf 4babb9e0ba Added Agent Search Method override options for campaigns and in-groups. 
git-svn-id: svn://192.168.202.10@3341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-07 20:40:57 +00:00
mattf de71e25392 Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf d3f0bf2c82 Fixes for issues with special KHOMP code 
git-svn-id: svn://192.168.202.10@3335 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-08 20:55:19 +00:00
mattf 8f5a7d14da Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 28258bed5f Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen. 
git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 03:16:47 +00:00
mattf 0ff02d9165 Added Campaign setting for Hopper Drop-Run triggering. Forcing the one-time hopper insertion of DROP status leads instead of standard hopper loading. 
git-svn-id: svn://192.168.202.10@3314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 20:16:00 +00:00
mattf efa3b3796a Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 91bfd5155d Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf 954f2ba407 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf 0d22dcadd7 Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf 4db26c22fd small fix to last commit 
git-svn-id: svn://192.168.202.10@3294 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-14 12:49:41 +00:00
mattf b16effe05d Added UNSELECTED options for campaign alt_number_dialing 
git-svn-id: svn://192.168.202.10@3293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-13 12:25:44 +00:00
mattf cc95483c5a Added more get_call_launch PREVIEW_ options 
git-svn-id: svn://192.168.202.10@3292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-12 20:57:34 +00:00
mattf b0562f5263 Fix for Khomp AGI code 
git-svn-id: svn://192.168.202.10@3290 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-02 20:11:02 +00:00
mattf 7e1e650436 Added option '2' to the User Modify "Modify Leads" setting allowing admin users to modify all lead fields except for phone number and alt phone. 
git-svn-id: svn://192.168.202.10@3274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 04:42:29 +00:00
mattf c760501809 Added International DNC scrub features 
git-svn-id: svn://192.168.202.10@3273 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 03:08:08 +00:00
mattf 71e3838abe Added EVERY_NEW_ALLCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-19 20:56:11 +00:00
mattf e9ddf77e48 Added EVERY_NEW_ADMINCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-12 14:18:24 +00:00
mattf 18d6290827 Added List overrides for some inbound voicemail settings: drop and after-hours 
git-svn-id: svn://192.168.202.10@3264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-08 19:18:41 +00:00
mattf 47e48a61f3 Added more concurrent_transfers campaign options 
git-svn-id: svn://192.168.202.10@3261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-01 19:30:52 +00:00
mattf cb0bf334d0 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf 3189091387 Added queuemetrics_pausereason system setting 
git-svn-id: svn://192.168.202.10@3257 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-22 14:53:02 +00:00
mattf 7aab76b281 Added "3-Way Recording Stop Exception" campaign option to override the "3-Way Recording Stop" setting based upon the 3way phone number dialed. 
git-svn-id: svn://192.168.202.10@3252 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-29 03:06:03 +00:00
mattf 7d2f73ba2e Updated KHOMP documentation 
git-svn-id: svn://192.168.202.10@3243 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-08 13:51:30 +00:00
mattf d40409a38c Added 2nd option for agentcall_manual to disable FAST DIAL on vicidial.php 
git-svn-id: svn://192.168.202.10@3236 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 14:04:27 +00:00
mattf 3c890dacb5 Added STC(settings-container) and LTT(lead temp table) message playback options for the VD_amd.agi script 
git-svn-id: svn://192.168.202.10@3235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 06:29:14 +00:00
mattf 498530d331 DB schema fixes to fix issues with vicibox installations 
git-svn-id: svn://192.168.202.10@3232 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-23 13:13:21 +00:00
mattf 7e88b39b1f Fix for Asterisk manager changes since version 13. 
Added optionnal Asterisk security logging script.

git-svn-id: svn://192.168.202.10@3230 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-22 20:08:54 +00:00
mattf 87cf0bae6c Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 16ee18f300 Added entries_per_page system setting option, fixed phone relocate conf file load issue 
git-svn-id: svn://192.168.202.10@3212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-05 23:07:04 +00:00
mattf e968f8a621 Added new System Settings option to allow sending of any CallerID through the Agent API for external_dial outbound calls. 
git-svn-id: svn://192.168.202.10@3209 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 21:28:59 +00:00
mattf 76c5626204 Added an optional "send this user a login link email" link to the User Modify page to send a shortcut URL link for the agent to more easily log into the agent screen. Must be enabled in System Settings. 
git-svn-id: svn://192.168.202.10@3207 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-01 19:32:29 +00:00
mattf c757bd1c46 Added AGENT_PHONE_OVERRIDE campaign option, and amd_agent_route_options 
git-svn-id: svn://192.168.202.10@3199 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-11 05:47:18 +00:00
mattf 5640952007 Added support for KHOMP AMD solution 
git-svn-id: svn://192.168.202.10@3198 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-10 22:22:47 +00:00
mattf 8ae5176456 Added system settings option to require passwords of a set minimum length. 
This setting affects User passwords, Phone and Server registration passwords and the System Settings default passwords.

git-svn-id: svn://192.168.202.10@3196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-07 08:16:50 +00:00
mattf a33676bdc4 Added OpenSIPs CID Name settings 
git-svn-id: svn://192.168.202.10@3193 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-05 05:08:29 +00:00
mattf 08bfd0ea19 Updates for SIP event logging 
git-svn-id: svn://192.168.202.10@3192 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-30 20:45:09 +00:00
mattf 44a735f953 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 43b94a46b0 Added CID Group Type of NONE 
git-svn-id: svn://192.168.202.10@3185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-08 18:41:52 +00:00