mattf
75e173c09d
Added HTML option to User Group Hourly Detail report Small fix for XFER LINE HUNG UP detection git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
447 lines
13 KiB
Perl
447 lines
13 KiB
Perl
#!/usr/bin/perl
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#
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# agi-ingroup_survey.agi version 2.14
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#
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# runs after a call gets transferred from an agent to ask a question, then
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# optionally transfer to a call menu. Takes settings from an In-Group
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 170816-2357 - first build
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#
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$script = 'agi-ingroup_survey.agi';
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$wav='.wav';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,asterisk_version,ext_context FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$asterisk_version = $aryA[1];
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$DBext_context = $aryA[2];
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if ($DBext_context) {$ext_context = $DBext_context;}
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG)
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{$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$CLI_exten = $ARGV_vars[0];
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$force_playback = $ARGV_vars[1];
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1; $calleridnum = $callerid;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) )
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{
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$callerid =~ s/^\"//gi;
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$callerid =~ s/\".*$//gi;
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# ### set the callerid to the ACQS value(calleridname)
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# print "SET CALLERID $callerid\n";
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# checkresult($result);
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# print STDERR "callerID changed: $callerid\n";
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}
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if ( (
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(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) )
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) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) )
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{
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$callerid = $calleridname;
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# ### set the callerid to the ACQS value(calleridname)
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# print "SET CALLERID $callerid\n";
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# checkresult($result);
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# print STDERR "callerID changed: $callerid\n";
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}
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if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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$VDADcampaign='';
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$VDADphone='';
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$VDADphone_code='';
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$callerid =~ s/\"//gi;
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$callerid =~ s/ .*//gi;
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$CIDlead_id = $callerid;
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$CIDlead_id = substr($CIDlead_id, 10, 10);
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$CIDlead_id = ($CIDlead_id + 0);
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if ( ($CLIlead_id > 0) && ($CIDlead_id < 1) ) {$CIDlead_id = $CLIlead_id;}
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$VD_lead_id = $CIDlead_id;
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$CIDlead_id|$callerid|$AST_ver|"; &agi_output;}
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if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
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{
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if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
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if ($priority > 2) {sleep(1);}
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exit;
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}
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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########## FIND vicidial_inbound_survey_log record ##########
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$stmtA = "SELECT campaign_id,participate,call_date FROM vicidial_inbound_survey_log where lead_id='$CIDlead_id' and uniqueid='$unique_id' order by call_date desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VD_campaign_id = $aryA[0];
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$VD_participate = $aryA[1];
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$VD_call_date = $aryA[2];
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$sthA->finish();
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}
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else
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{
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### log record not found, hangup and exit
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if ($AGILOG) {$agi_string = "-- vicidial_inbound_survey_log record not found, exiting: |$CIDlead_id|$unique_id"; &agi_output;}
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$AGI->hangup($channel);
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exit;
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}
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### find in-group settings for this call
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$stmtA = "SELECT inbound_survey,inbound_survey_question_filename,inbound_survey_callmenu from vicidial_inbound_groups where group_id = '$VD_campaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArowsL=$sthA->rows;
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if ($sthArowsL > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$inbound_survey = $aryA[0];
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$inbound_survey_question_filename = $aryA[1];
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$inbound_survey_callmenu = $aryA[2];
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}
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$sthA->finish();
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##### BEGIN ASK QUESTION, COLLECT RESPONSE #####
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if ( ($inbound_survey =~ /ENABLED/) && (length($inbound_survey_question_filename) > 0) && ($VD_participate =~ /Y/) )
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{
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$digits_to_collect=1;
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('silence');
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$stmtA = "UPDATE vicidial_inbound_survey_log SET played='R' where lead_id='$CIDlead_id' and uniqueid='$unique_id' and campaign_id='$VD_campaign_id' order by call_date desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$VISLaffected_rowsX = $dbhA->do($stmtA);
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$stmtA = "INSERT INTO live_inbound_log (uniqueid,channel,server_ip,caller_id,extension,phone_ext,start_time,comment_a,comment_b,comment_d,comment_e) values('$uniqueid','$channel','$VARserver_ip','$callerid','$extension','$CIDlead_id','$now_date','$VD_campaign_id','$VD_campaign_id','$VD_campaign_id','1');";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$LILaffected_rowsX = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- Ask-Post-Call-Survey RUNNING: $VISLaffected_rowsX|$LILaffected_rowsX|$unique_id|$CIDlead_id|"; &agi_output;}
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$digit='';
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undef $digit;
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$interrupt_digit='';
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undef $interrupt_digit;
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$digit_loop_counter=0;
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$interrupt_digit = $AGI->stream_file('sip-silence',"123456789");
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$interrupt_digit='';
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undef $interrupt_digit;
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$interrupt_digit = $AGI->stream_file("$inbound_survey_question_filename","123456789");
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if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit| |$inbound_survey_question_filename|"; &agi_output;}
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$digits_being_entered=1;
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$totalDTMF='';
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if ($interrupt_digit > 1)
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{
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if ($interrupt_digit == 48) {$interrupt_digit=0;}
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if ($interrupt_digit == 49) {$interrupt_digit=1;}
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if ($interrupt_digit == 50) {$interrupt_digit=2;}
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if ($interrupt_digit == 51) {$interrupt_digit=3;}
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if ($interrupt_digit == 52) {$interrupt_digit=4;}
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if ($interrupt_digit == 53) {$interrupt_digit=5;}
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if ($interrupt_digit == 54) {$interrupt_digit=6;}
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if ($interrupt_digit == 55) {$interrupt_digit=7;}
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if ($interrupt_digit == 56) {$interrupt_digit=8;}
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if ($interrupt_digit == 57) {$interrupt_digit=9;}
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$totalDTMF=$interrupt_digit;
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$digit_loop_counter++;
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}
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while ( ($digit_loop_counter < $digits_to_collect) )
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{
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$digit = chr($AGI->wait_for_digit('10000')); # wait 5 seconds for input or until the key is pressed
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if ($digit =~ /\d/)
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{
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$totalDTMF = "$totalDTMF$digit";
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if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
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# $AGI->say_digits("$digit");
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undef $digit;
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}
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else
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{
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$digit_loop_counter=$digits_to_collect;
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}
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$digit_loop_counter++;
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}
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$totalDTMF =~ s/\D//gi;
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$VISLaffected_rows=0;
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if (length($totalDTMF) > 0)
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{
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if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
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}
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$stmtA = "UPDATE vicidial_inbound_survey_log SET played='Y',dtmf_response='$totalDTMF',next_call_menu='$inbound_survey_callmenu' where lead_id='$CIDlead_id' and uniqueid='$unique_id' and campaign_id='$VD_campaign_id' order by call_date desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$VISLaffected_rows = $dbhA->do($stmtA);
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$stmtA = "INSERT INTO live_inbound_log (uniqueid,channel,server_ip,caller_id,extension,phone_ext,start_time,comment_a,comment_b,comment_d,comment_e) values('$uniqueid','$channel','$VARserver_ip','$callerid','$extension','$CIDlead_id','$now_date','$VD_campaign_id','$totalDTMF','$VD_campaign_id>$totalDTMF','1');";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$LILaffected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- Ask-Post-Call-Survey DONE: $VISLaffected_rows|$LILaffected_rows|$totalDTMF|$unique_id|$CIDlead_id|"; &agi_output;}
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### send call to a call menu, if defined
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if (length($inbound_survey_callmenu) > 0)
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{
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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if ($AGILOG) {$agi_string = "exiting the ingroup survey app, transferring call to s:$inbound_survey_callmenu"; &agi_output;}
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print "SET CONTEXT $inbound_survey_callmenu\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION s\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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}
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else
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{
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### no call menu defined, hangup and exit
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if ($AGILOG) {$agi_string = "-- exiting the ingroup survey app, no call menu defined: |$CIDlead_id|$unique_id"; &agi_output;}
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$AGI->hangup($channel);
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exit;
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}
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}
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##### END ASK QUESTION, COLLECT RESPONSE #####
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$dbhA->disconnect();
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exit;
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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# subroutine to parse the asterisk version
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# and return a hash with the various part
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sub parse_asterisk_version
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{
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# grab the arguments
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my $ast_ver_str = $_[0];
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# get everything after the - and put it in $ast_ver_postfix
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my @hyphen_parts = split( /-/ , $ast_ver_str );
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my $ast_ver_postfix = $hyphen_parts[1];
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# now split everything before the - up by the .
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my @dot_parts = split( /\./ , $hyphen_parts[0] );
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my %ast_ver_hash;
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if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|