17 lines
1018 B
Plaintext
17 lines
1018 B
Plaintext
VICIdial Agent Pause Codes Started: 2024-08-25 Updated: 2024-08-25
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Below is a list of the default system pause codes that are used for standard VICIdial agents using the agent screen.
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ANDIAL - Pause time after entering Alternate-Number manual dialing mode in the agent screen
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DCMX - Dead Call Max Seconds default pause code
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DISMX - Dispo Call Max Seconds default pause code
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GRABCL - Pause time before grabbing a call in queue from the agent screen
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LAGGED - If the system has paused an agent session due to lost communication with the agent screen
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LOGIN - Agent screen login, the pause time immediately following agent screen login
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LOGOUT - Pause time before Agent screen logout
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MDSKIP - Pause time after agent has skipped a manual dial lead
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NXDIAL - Pause time after ending a call before automatically moving on to another manual dial lead
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PAUSMX - Pause Max Seconds default pause code
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PRECAL - Pre-call work default pause code
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RQUEUE - Pause time after the REQUEUE CALL button has been clicked in the agent screen
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