mattf
6046b12e34
Small update for admin.php version/build git-svn-id: svn://192.168.202.10@3929 3d104415-ff17-0410-8863-d5cf3c621b8a
426 lines
17 KiB
PHP
426 lines
17 KiB
PHP
<?php
|
|
# VERM_ANSWERED_DT_rpt.inc - Vicidial Enhanced Reporting answered call detail report
|
|
#
|
|
# Copyright (C) 2022 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
|
|
#
|
|
# CHANGELOG:
|
|
# 220825-1630 - First build
|
|
# 230106-1307 - Auto download for large data output
|
|
# 241003-1236 - Added recording link
|
|
#
|
|
|
|
if (isset($_GET["page_no"])) {$page_no=$_GET["page_no"];}
|
|
elseif (isset($_POST["page_no"])) {$page_no=$_POST["page_no"];}
|
|
if (isset($_GET["sort_answered_details"])) {$sort_answered_details=$_GET["sort_answered_details"];}
|
|
elseif (isset($_POST["sort_answered_details"])) {$sort_answered_details=$_POST["sort_answered_details"];}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$sort_answered_details = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_answered_details);
|
|
}
|
|
else
|
|
{
|
|
$sort_answered_details = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_answered_details);
|
|
}
|
|
$page_no=preg_replace('/[^0-9]/', '', $page_no);
|
|
if (!$page_no || $page_no<1) {$page_no=1;}
|
|
|
|
$ll=($page_no-1)*20;
|
|
$ul=($page_no*20);
|
|
|
|
$available_columns=array(
|
|
"Date" => "call_date",
|
|
"Caller" => "phone_number",
|
|
"Campaign/ingroup" => "campaign_id",
|
|
"IVR" => "ivr",
|
|
"Wait" => "wait",
|
|
"Duration" => "length_in_sec",
|
|
"Pos." => "queue_position",
|
|
"Disconnection" => "term_reason",
|
|
"Transferred to" => "transferred_to",
|
|
"Handled by" => "user",
|
|
"Attempts" => "attempts",
|
|
"Code" => "status",
|
|
"Stints" => "stints",
|
|
"Srv" => "srv",
|
|
"Asterisk UID" => "caller_code",
|
|
"MOH events" => "moh_events",
|
|
"MOH duration" => "moh_duration",
|
|
"IVR duration" => "ivr_duration",
|
|
"IVR path" => "ivr_path",
|
|
"DID" => "did",
|
|
"CRM" => "",
|
|
"Tag" => "tag",
|
|
"Feat" => "feat",
|
|
"Vars" => "vars",
|
|
"Feature Codes" => "feature_codes",
|
|
"Variables" => "variables"
|
|
);
|
|
|
|
$selected_columns=array(
|
|
_QXZ("Date") => "call_date",
|
|
_QXZ("Caller") => "phone_number",
|
|
_QXZ("Campaign/ingroup") => "campaign_id",
|
|
_QXZ("IVR") => "ivr_duration",
|
|
_QXZ("Wait") => "wait",
|
|
_QXZ("Duration") => "duration",
|
|
_QXZ("Pos.") => "queue_position",
|
|
_QXZ("Disconnection") => "term_reason",
|
|
_QXZ("Handled by") => "user",
|
|
_QXZ("Attempts") => "attempts",
|
|
_QXZ("Code") => "status",
|
|
"uniqueid" => "detail_id"
|
|
);
|
|
# "Transferred to" => "transferred_to",
|
|
|
|
|
|
$sort_char="";
|
|
$sort_index="";
|
|
|
|
$sort_clause=" order by call_date";
|
|
$sort_index=preg_replace('/ desc/', '', $sort_answered_details);
|
|
if (preg_match('/ desc$/', $sort_answered_details))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_answered_details);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_answered_details." desc";
|
|
}
|
|
$sort_answered_details_preg=preg_replace('/ desc$/', '', $sort_answered_details);
|
|
|
|
$stmt="select call_date, phone_number, campaign_id, 0 as ivr, '0:00' as wait, sec_to_time(round(length_in_sec)) as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, uniqueid as detail_id, 'O' as direction from vicidial_log $vicidial_log_SQL and user not in ('VDAD') UNION select call_date, phone_number, campaign_id, 0 as ivr, sec_to_time(round(queue_seconds)) as wait, sec_to_time(round(if(comments='EMAIL', length_in_sec, length_in_sec-queue_seconds))) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, CONCAT(uniqueid, '|', closecallid) as detail_id, 'I' as direction from vicidial_closer_log $vicidial_closer_log_SQL and (user!='VDCL') $sort_clause";
|
|
|
|
if ($DB) {$HTML_output.="<B>$stmt</B>";}
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$total_pages=ceil(mysqli_num_rows($rslt)/20);
|
|
|
|
# Reduce memory usage
|
|
if ($download_rpt)
|
|
{
|
|
$CSV_output="";
|
|
}
|
|
else
|
|
{
|
|
$HTML_output.="<BR><h2 class='rpt_header' id='sad_anchor'>"._QXZ("Answered Call Details").": $NWB#VERM_ANSWERED_DT-details$NWE</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='details_table'>";
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' align='left'><B><a name='page_anchor' class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".($page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '1')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($page_no-1)."')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'> </td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".($page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".$total_pages."#page_anchor' alt='Last page of results'>>|</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($page_no<$total_pages ? $page_no+1 : $total_pages)."')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($total_pages)."')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="<tr>";
|
|
}
|
|
|
|
if ($total_calls>$auto_download_limit)
|
|
{
|
|
$CSV_output.="\""._QXZ("WARNING").":\",\""._QXZ("OVER")." $auto_download_limit "._QXZ("RECORDS")."\",\""._QXZ("AUTOMATIC DOWNLOAD")."\"\n\n\n";
|
|
}
|
|
|
|
foreach ($selected_columns as $display_name => $column_name)
|
|
{
|
|
if ($display_name!="uniqueid")
|
|
{
|
|
if ($download_rpt)
|
|
{
|
|
$CSV_output.="\"$display_name\",";
|
|
}
|
|
else
|
|
{
|
|
# $HTML_output.="<th><a class='header_link' name='call_detail_sort_".$column_name."' id='call_detail_sort_".$column_name."' href='".$PHP_SELF."?sort_answered_details=".($column_name==$sort_answered_details_preg ? "$reverse_link" : "$column_name")."&page_no=".$page_no."#call_detail_sort_".$column_name."'>".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")."</a></th>";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_answered_details').value='".($column_name==$sort_answered_details_preg ? "$reverse_link" : "$column_name")."'; this.form.action+='#sad_anchor'; this.form.submit()\"></th>\n";
|
|
}
|
|
}
|
|
}
|
|
if ($download_rpt)
|
|
{
|
|
$CSV_output.="\"Link to recording\"";
|
|
$CSV_output.="\n";
|
|
}
|
|
else
|
|
{
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>";
|
|
}
|
|
|
|
$output_array=array();
|
|
$i=0;
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$row["caller_code"]="";
|
|
$row["ivr"]="00:00";
|
|
$row["ivr_duration"]="00:00";
|
|
$row["ivr_path"]="";
|
|
$row["did"]="";
|
|
|
|
$uniqueid=$row["uniqueid"];
|
|
$row["campaign_id"]=$queue_names["$row[campaign_id]"];
|
|
$row["status"]=($status_names["$row[status]"] ? $status_names["$row[status]"] : $row["status"]);
|
|
$row["user"]=($show_full_agent_info ? "$row[user] - ".$fullname_info["$row[user]"] : $fullname_info["$row[user]"]);
|
|
|
|
|
|
$row["caller_code"]=GetCallerCode($row["uniqueid"]);
|
|
if ($row["direction"]=="I")
|
|
{
|
|
$ivr_info_array=GetIVRInfo($row["uniqueid"], $row["call_date"]);
|
|
$row["ivr"]=$ivr_info_array[0];
|
|
$row["ivr_duration"]=$ivr_info_array[1];
|
|
$row["ivr_path"]=$ivr_info_array[2];
|
|
$row["call_date"]=$ivr_info_array[3];
|
|
$row["did"]=GetDID($row["uniqueid"]);
|
|
}
|
|
|
|
if ($i>=$ll && $i<$ul || $download_rpt)
|
|
{
|
|
$current_row=array();
|
|
foreach ($selected_columns as $display_name => $column_name)
|
|
{
|
|
$current_row["$column_name"]=$row["$column_name"];
|
|
}
|
|
|
|
array_push($output_array, $current_row);
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
if ($sort_index)
|
|
{
|
|
#$sort_index=8;
|
|
# print "***** $sort_index ********\n";
|
|
# array_multisort($output_array[$sort_index], SORT_ASC, SORT_STRING);
|
|
|
|
foreach ($output_array as $sorting_array)
|
|
{
|
|
$sort_array_holder[] = $sorting_array["$sort_index"];
|
|
}
|
|
|
|
if (preg_match('/ desc$/', $sort_answered_details))
|
|
{
|
|
array_multisort($sort_array_holder,SORT_DESC, SORT_STRING,$output_array);
|
|
}
|
|
else
|
|
{
|
|
array_multisort($sort_array_holder,SORT_ASC, SORT_STRING,$output_array);
|
|
}
|
|
|
|
#usort($output_array, function($a, $b){
|
|
# return strcmp($a[$sort_index], $b[$sort_index]);
|
|
#});
|
|
}
|
|
|
|
foreach ($output_array as $data_row)
|
|
{
|
|
$HTML_output.="<tr>";
|
|
foreach ($data_row as $key => $value)
|
|
{
|
|
if ($key=="call_date")
|
|
{
|
|
$myDateTime = DateTime::createFromFormat('Y-m-d H:i:s', $value);
|
|
$value = $myDateTime->format('m/d - H:i:s');
|
|
}
|
|
if ($key!="detail_id")
|
|
{
|
|
if ($download_rpt)
|
|
{
|
|
$CSV_output.="\"".trim($value)."\",";
|
|
}
|
|
else
|
|
{
|
|
$HTML_output.="<td>".$value."</td>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$asterisk_call_id=GetCallerCode($value);
|
|
$recording_array=GetRecording($value);
|
|
|
|
if (!$download_rpt)
|
|
{
|
|
$HTML_output.="<td><a onClick=\"ShowCallDetails('$value', 'ANSWERED_DT')\"><svg width='20' height='20' viewBox='0 0 20 20' xmlns='http://www.w3.org/2000/svg' data-svg='search'><circle fill='none' stroke='#000' stroke-width='1.1' cx='9' cy='9' r='7'></circle><path fill='none' stroke='#000' stroke-width='1.1' d='M14,14 L18,18 L14,14 Z'></path></svg></a></td>";
|
|
# $HTML_output.="<td><IMG SRC=\"images/glass.png\" onClick=\"ShowCallDetails('$value')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></td>";
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$CSV_output.="\"".$recording_array[1]."\"";
|
|
$CSV_output.="\n";
|
|
}
|
|
else
|
|
{
|
|
$HTML_output.="</tr>\n";
|
|
}
|
|
}
|
|
|
|
$output_array=null; # Free up memory just in case
|
|
|
|
if (!$download_rpt)
|
|
{
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' align='left'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".($page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '1')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($page_no-1)."')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'>"._QXZ("Export as")."... <a href=\"".$PHP_SELF."?download_rpt=answer_details&sort_answered_details=".$sort_answered_details."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a> "._QXZ("Current page").": $page_no / $total_pages</td>";
|
|
$HTML_output.="<td colspan='".(count($selected_columns)-2)."' align='center' class='export_row_cell'>"._QXZ("Export as")."... <input type='button' class='download_button' onClick=\"DownloadReport('ANSWERED_DT', 'answer_details')\" title=\"Export as a CSV file\" value='CSV'> "._QXZ("Current page").": $page_no / $total_pages</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".($page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&page_no=".($total_pages-1)."#page_anchor' alt='Last page of results'>>|</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($page_no<$total_pages ? $page_no+1 : $total_pages)."')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"GoToDetailsPage('ANSWERED_DT', '".($total_pages)."')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type=hidden name=page_no id=page_no value='$page_no'>";
|
|
$HTML_output.="<input type='hidden' name='sort_answered_details' id='sort_answered_details' value='$sort_answered_details'>";
|
|
}
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$data_to_download=$CSV_output;
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "ANSWERED_DT_RPT_".$download_rpt."_".$FILE_TIME.".csv";
|
|
header('Content-type: application/octet-stream');
|
|
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$data_to_download";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
# $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
# if ($DB) {echo "|$stmt|\n";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
echo $HTML_output;
|
|
?>
|
|
|
|
<?php
|
|
function GetCallerCode($uniqueid)
|
|
{
|
|
global $link, $DB;
|
|
$caller_code="";
|
|
preg_match('/^[0-9\.]+/', $uniqueid, $uid_values);
|
|
$cc_stmt="select caller_code from vicidial_log_extended where uniqueid='$uid_values[0]'";
|
|
$cc_rslt=mysqli_query($link, $cc_stmt);
|
|
$cc_row=mysqli_fetch_array($cc_rslt);
|
|
$caller_code=$cc_row[0];
|
|
return $caller_code;
|
|
}
|
|
|
|
function GetIVRInfo($uniqueid, $actual_start_time)
|
|
{
|
|
global $link, $DB;
|
|
|
|
$ivr_path="";
|
|
$ivr_length=0;
|
|
$ivr_duration=0;
|
|
|
|
$ivr_stmt="select extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a IN('CALLMENU') order by start_time";
|
|
$ivr_rslt=mysqli_query($link, $ivr_stmt);
|
|
$ivr_paths=array(); # 0 - total calls, 1 - total time, 2 - min time, 3 - max time
|
|
$ivr_counts=array();
|
|
while ($ivr_row=mysqli_fetch_array($ivr_rslt))
|
|
{
|
|
if(!$prev_time) {$prev_time=$ivr_row[5];}
|
|
if(!$ivr_start_time)
|
|
{
|
|
$actual_start_time=$ivr_row[1];
|
|
$ivr_start_time=$ivr_row[5];
|
|
}
|
|
$ivrpath.=$ivr_row["comment_b"];
|
|
|
|
$ivr_duration=$ivr_row[5]-$ivr_start_time;
|
|
$ivr_length+=$ivr_duration;
|
|
$prev_time=$ivr_row[5];
|
|
}
|
|
|
|
$ivr_duration_fmt=($ivr_duration>=3600 ? floor($ivr_duration/3600).":" : "").gmdate("i:s", $ivr_duration);
|
|
$ivr_length_fmt=($ivr_length>=3600 ? floor($ivr_length/3600).":" : "").gmdate("i:s", $ivr_length);
|
|
|
|
return array("$ivr_length_fmt", "$ivr_duration_fmt", "$ivr_path", "$actual_start_time");
|
|
}
|
|
|
|
function GetDID($uniqueid)
|
|
{
|
|
global $link, $DB, $did_id_info, $did_pattern_info;
|
|
|
|
$did_str="";
|
|
|
|
$did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')";
|
|
$did_rslt=mysqli_query($link, $did_stmt);
|
|
$did_row=mysqli_fetch_array($did_rslt);
|
|
$did_str=$did_row["extension"]." - ".$did_id_info["$did_row[extension]"];
|
|
|
|
return $did_str;
|
|
}
|
|
|
|
function GetRecording($vicidial_id)
|
|
{
|
|
global $link, $DB, $search_archived_data, $log_recording_access;
|
|
|
|
$rec_str="";
|
|
|
|
$uid_values=explode("|", $vicidial_id);
|
|
$u=count($uid_values)-1; # Get the last value, as closer_log uses a different type of ID
|
|
$rec_stmt="select filename, location, recording_id, lead_id from recording_log where vicidial_id='$uid_values[$u]'";
|
|
$rec_rslt=mysqli_query($link, $rec_stmt);
|
|
$rec_row=mysqli_fetch_array($rec_rslt);
|
|
|
|
if ($log_recording_access<1)
|
|
{$rec_link = $rec_row["location"];}
|
|
else
|
|
{
|
|
if(isset($_SERVER['HTTPS']) && $_SERVER['HTTPS'] === 'on')
|
|
{
|
|
$actual_link = "https://";
|
|
}
|
|
else
|
|
{
|
|
$actual_link = "http://";
|
|
}
|
|
$directory=dirname($_SERVER['PHP_SELF']);
|
|
$actual_link .= $_SERVER['HTTP_HOST'].$directory."/";
|
|
$rec_link = $actual_link."recording_log_redirect.php?recording_id=".$rec_row["recording_id"]."&lead_id=".$rec_row["lead_id"]."&search_archived_data=$search_archived_data";
|
|
}
|
|
|
|
return array("$rec_row[filename]", "$rec_link", "$rec_row[recording_id]", $uid_values[$u]);
|
|
}
|
|
?>
|