1513 lines
59 KiB
PHP
1513 lines
59 KiB
PHP
<?
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# vdc_db_query.php
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#
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# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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# This script is designed purely to send whether the meetme conference has live channels connected and which they are
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# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
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#
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# required variables:
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# - $server_ip
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# - $session_name
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# - $user
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# - $pass
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# optional variables:
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# - $format - ('text','debug')
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# - $ACTION - ('regCLOSER','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCALL','manDiaLlogCALL','userLOGout','updateDISPO','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT')
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# - $stage - ('start','finish','lookup','new')
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# - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -')
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# - $conf_exten - ('8600011',...)
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# - $exten - ('123test',...)
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# - $ext_context - ('default','demo',...)
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# - $ext_priority - ('1','2',...)
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# - $campaign - ('testcamp',...)
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# - $dial_timeout - ('60','26',...)
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# - $dial_prefix - ('9','8',...)
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# - $campaign_cid - ('3125551212','0000000000',...)
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# - $MDnextCID - ('M06301413000000002',...)
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# - $uniqueid - ('1120232758.2406800',...)
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# - $lead_id - ('36524',...)
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# - $list_id - ('101','123456',...)
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# - $length_in_sec - ('12',...)
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# - $phone_code - ('1',...)
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# - $phone_number - ('3125551212',...)
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# - $channel - ('Zap/12-1',...)
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# - $start_epoch - ('1120236911',...)
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# - $vendor_lead_code - ('1234test',...)
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# - $title - ('Mr.',...)
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# - $first_name - ('Bob',...)
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# - $middle_initial - ('L',...)
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# - $last_name - ('Wilson',...)
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# - $address1 - ('1324 Main St.',...)
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# - $address2 - ('Apt. 12',...)
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# - $address3 - ('co Robert Wilson',...)
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# - $city - ('Chicago',...)
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# - $state - ('IL',...)
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# - $province - ('NA',...)
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# - $postal_code - ('60054',...)
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# - $country_code - ('USA',...)
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# - $gender - ('M',...)
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# - $date_of_birth - ('1970-01-01',...)
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# - $alt_phone - ('3125551213',...)
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# - $email - ('bob@bob.com',...)
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# - $security_phrase - ('Hello',...)
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# - $comments - ('Good Customer',...)
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# - $auto_dial_level - ('0','1','1.2',...)
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# - $VDstop_rec_after_each_call - ('0','1')
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# - $conf_silent_prefix - ('7','8','',...)
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# - $extension - ('123','user123','25-1',...)
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# - $protocol - ('Zap','SIP','IAX2',...)
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# - $user_abb - ('1234','6666',...)
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# - $preview - ('YES','NO',...)
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# - $called_count - ('0','1','2',...)
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# - $agent_log_id - ('123456',...)
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# - $agent_log - ('NO',...)
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# - $favorites_list - (",'cc160','cc100'",...)
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# - $CallBackDatETimE - ('2006-04-21 14:30:00',...)
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# - $recipient - ('ANYONE,'USERONLY')
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# - $callback_id - ('12345','12346',...)
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# - $use_internal_dnc - ('Y','N')
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# changes
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# 50629-1044 - First build of script
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# 50630-1422 - Added manual dial action and MD channel lookup
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# 50701-1451 - Added dial log for start and end of vicidial calls
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# 50705-1239 - Added call disposition update
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# 50804-1627 - Fixed updateDispo to update vicidial_log entry
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# 50816-1605 - Added VDADpause/ready for auto dialing
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# 50816-1811 - Added basic autodial call pickup functions
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# 50817-1005 - Altered logging functions to accomodate auto_dialing
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# 50818-1305 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1411 - Added hangup of agent phone after Logout
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# 50901-1315 - Fixed CLOSER IN-GROUP Web Form bug
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# 50902-1507 - Fixed CLOSER log length_in_sec bug
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# 50902-1730 - Added functions for manual preview dialing and revert
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# 50913-1214 - Added agent random update to leadupdate
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# 51020-1421 - Added agent_log_id framework for detailed agent activity logging
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# 51021-1717 - Allows for multi-line comments (changes \n to !N in database)
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# 51111-1046 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51121-1445 - Altered echo statements for several small PHP speed optimizations
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# 51122-1328 - Fixed UserLogout issue not removing conference reservation
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# 51129-1012 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1729 - Changed manual dial to use the '/n' flag for calls
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# 51221-1154 - Added SCRIPT id lookup and sending to vicidial.php for display
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# 60105-1059 - Added Updating of astguiclient favorites in the DB
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# 60208-1617 - Added dtmf buttons output per call
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# 60213-1521 - Added closer_campaigns update to vicidial_users
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# 60215-1036 - Added Callback date-time entry into vicidial_callbacks table
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# 60413-1541 - Added USERONLY Callback listings output - CalLBacKLisT
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# - Added USERONLY Callback count output - CalLBacKCounT
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# 60414-1140 - Added Callback lead lookup for manual dialing
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# 60419-1517 - After CALLBK is sent to agent, update callback record to INACTIVE
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# 60421-1419 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60427-1236 - Fixed closer_choice error for CLOSER campaigns
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# 60609-1148 - Added ability to check for manual dial numbers in DNC
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# 60619-1117 - Added variable filters to close security holes for login form
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# 60623-1414 - Fixed variable filter for phone_code and fixed manual dial logic
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#
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$version = '0.0.34';
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$build = '60623-1414';
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require("dbconnect.php");
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### If you have globals turned off uncomment these lines
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
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elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];}
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elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];}
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if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
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elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["closer_choice"])) {$closer_choice=$_GET["closer_choice"];}
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elseif (isset($_POST["closer_choice"])) {$closer_choice=$_POST["closer_choice"];}
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if (isset($_GET["conf_exten"])) {$conf_exten=$_GET["conf_exten"];}
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elseif (isset($_POST["conf_exten"])) {$conf_exten=$_POST["conf_exten"];}
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if (isset($_GET["exten"])) {$exten=$_GET["exten"];}
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elseif (isset($_POST["exten"])) {$exten=$_POST["exten"];}
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if (isset($_GET["ext_context"])) {$ext_context=$_GET["ext_context"];}
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elseif (isset($_POST["ext_context"])) {$ext_context=$_POST["ext_context"];}
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if (isset($_GET["ext_priority"])) {$ext_priority=$_GET["ext_priority"];}
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elseif (isset($_POST["ext_priority"])) {$ext_priority=$_POST["ext_priority"];}
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if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
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elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
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if (isset($_GET["dial_timeout"])) {$dial_timeout=$_GET["dial_timeout"];}
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elseif (isset($_POST["dial_timeout"])) {$dial_timeout=$_POST["dial_timeout"];}
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if (isset($_GET["dial_prefix"])) {$dial_prefix=$_GET["dial_prefix"];}
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elseif (isset($_POST["dial_prefix"])) {$dial_prefix=$_POST["dial_prefix"];}
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if (isset($_GET["campaign_cid"])) {$campaign_cid=$_GET["campaign_cid"];}
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elseif (isset($_POST["campaign_cid"])) {$campaign_cid=$_POST["campaign_cid"];}
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if (isset($_GET["MDnextCID"])) {$MDnextCID=$_GET["MDnextCID"];}
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elseif (isset($_POST["MDnextCID"])) {$MDnextCID=$_POST["MDnextCID"];}
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if (isset($_GET["uniqueid"])) {$uniqueid=$_GET["uniqueid"];}
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elseif (isset($_POST["uniqueid"])) {$uniqueid=$_POST["uniqueid"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
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elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
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if (isset($_GET["length_in_sec"])) {$length_in_sec=$_GET["length_in_sec"];}
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elseif (isset($_POST["length_in_sec"])) {$length_in_sec=$_POST["length_in_sec"];}
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if (isset($_GET["phone_code"])) {$phone_code=$_GET["phone_code"];}
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elseif (isset($_POST["phone_code"])) {$phone_code=$_POST["phone_code"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["channel"])) {$channel=$_GET["channel"];}
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elseif (isset($_POST["channel"])) {$channel=$_POST["channel"];}
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if (isset($_GET["start_epoch"])) {$start_epoch=$_GET["start_epoch"];}
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elseif (isset($_POST["start_epoch"])) {$start_epoch=$_POST["start_epoch"];}
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if (isset($_GET["dispo_choice"])) {$dispo_choice=$_GET["dispo_choice"];}
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elseif (isset($_POST["dispo_choice"])) {$dispo_choice=$_POST["dispo_choice"];}
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if (isset($_GET["vendor_lead_code"])) {$vendor_lead_code=$_GET["vendor_lead_code"];}
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elseif (isset($_POST["vendor_lead_code"])) {$vendor_lead_code=$_POST["vendor_lead_code"];}
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if (isset($_GET["title"])) {$title=$_GET["title"];}
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elseif (isset($_POST["title"])) {$title=$_POST["title"];}
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["middle_initial"])) {$middle_initial=$_GET["middle_initial"];}
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elseif (isset($_POST["middle_initial"])) {$middle_initial=$_POST["middle_initial"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["address1"])) {$address1=$_GET["address1"];}
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elseif (isset($_POST["address1"])) {$address1=$_POST["address1"];}
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if (isset($_GET["address2"])) {$address2=$_GET["address2"];}
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elseif (isset($_POST["address2"])) {$address2=$_POST["address2"];}
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if (isset($_GET["address3"])) {$address3=$_GET["address3"];}
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elseif (isset($_POST["address3"])) {$address3=$_POST["address3"];}
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if (isset($_GET["city"])) {$city=$_GET["city"];}
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elseif (isset($_POST["city"])) {$city=$_POST["city"];}
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if (isset($_GET["state"])) {$state=$_GET["state"];}
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elseif (isset($_POST["state"])) {$state=$_POST["state"];}
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if (isset($_GET["province"])) {$province=$_GET["province"];}
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elseif (isset($_POST["province"])) {$province=$_POST["province"];}
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if (isset($_GET["postal_code"])) {$postal_code=$_GET["postal_code"];}
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elseif (isset($_POST["postal_code"])) {$postal_code=$_POST["postal_code"];}
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if (isset($_GET["country_code"])) {$country_code=$_GET["country_code"];}
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elseif (isset($_POST["country_code"])) {$country_code=$_POST["country_code"];}
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if (isset($_GET["gender"])) {$gender=$_GET["gender"];}
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elseif (isset($_POST["gender"])) {$gender=$_POST["gender"];}
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if (isset($_GET["date_of_birth"])) {$date_of_birth=$_GET["date_of_birth"];}
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elseif (isset($_POST["date_of_birth"])) {$date_of_birth=$_POST["date_of_birth"];}
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if (isset($_GET["alt_phone"])) {$alt_phone=$_GET["alt_phone"];}
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elseif (isset($_POST["alt_phone"])) {$alt_phone=$_POST["alt_phone"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["security_phrase"])) {$security_phrase=$_GET["security_phrase"];}
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elseif (isset($_POST["security_phrase"])) {$security_phrase=$_POST["security_phrase"];}
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if (isset($_GET["comments"])) {$comments=$_GET["comments"];}
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elseif (isset($_POST["comments"])) {$comments=$_POST["comments"];}
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if (isset($_GET["auto_dial_level"])) {$auto_dial_level=$_GET["auto_dial_level"];}
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elseif (isset($_POST["auto_dial_level"])) {$auto_dial_level=$_POST["auto_dial_level"];}
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if (isset($_GET["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_GET["VDstop_rec_after_each_call"];}
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elseif (isset($_POST["VDstop_rec_after_each_call"])) {$VDstop_rec_after_each_call=$_POST["VDstop_rec_after_each_call"];}
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if (isset($_GET["conf_silent_prefix"])) {$conf_silent_prefix=$_GET["conf_silent_prefix"];}
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elseif (isset($_POST["conf_silent_prefix"])) {$conf_silent_prefix=$_POST["conf_silent_prefix"];}
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if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
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elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
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if (isset($_GET["protocol"])) {$protocol=$_GET["protocol"];}
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elseif (isset($_POST["protocol"])) {$protocol=$_POST["protocol"];}
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if (isset($_GET["user_abb"])) {$user_abb=$_GET["user_abb"];}
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elseif (isset($_POST["user_abb"])) {$user_abb=$_POST["user_abb"];}
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if (isset($_GET["preview"])) {$preview=$_GET["preview"];}
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elseif (isset($_POST["preview"])) {$preview=$_POST["preview"];}
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if (isset($_GET["called_count"])) {$called_count=$_GET["called_count"];}
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elseif (isset($_POST["called_count"])) {$called_count=$_POST["called_count"];}
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if (isset($_GET["agent_log_id"])) {$agent_log_id=$_GET["agent_log_id"];}
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elseif (isset($_POST["agent_log_id"])) {$agent_log_id=$_POST["agent_log_id"];}
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if (isset($_GET["agent_log"])) {$agent_log=$_GET["agent_log"];}
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elseif (isset($_POST["agent_log"])) {$agent_log=$_POST["agent_log"];}
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if (isset($_GET["favorites_list"])) {$favorites_list=$_GET["favorites_list"];}
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elseif (isset($_POST["favorites_list"])) {$favorites_list=$_POST["favorites_list"];}
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if (isset($_GET["CallBackDatETimE"])) {$CallBackDatETimE=$_GET["CallBackDatETimE"];}
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elseif (isset($_POST["CallBackDatETimE"])) {$CallBackDatETimE=$_POST["CallBackDatETimE"];}
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if (isset($_GET["recipient"])) {$recipient=$_GET["recipient"];}
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elseif (isset($_POST["recipient"])) {$recipient=$_POST["recipient"];}
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if (isset($_GET["callback_id"])) {$callback_id=$_GET["callback_id"];}
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elseif (isset($_POST["callback_id"])) {$callback_id=$_POST["callback_id"];}
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if (isset($_GET["use_internal_dnc"])) {$use_internal_dnc=$_GET["use_internal_dnc"];}
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elseif (isset($_POST["use_internal_dnc"])) {$use_internal_dnc=$_POST["use_internal_dnc"];}
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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$pass=ereg_replace("[^0-9a-zA-Z]","",$pass);
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$length_in_sec = ereg_replace("[^0-9]","",$length_in_sec);
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$phone_code = ereg_replace("[^0-9]","",$phone_code);
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$phone_number = ereg_replace("[^0-9]","",$phone_number);
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# default optional vars if not set
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if (!isset($format)) {$format="text";}
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if ($format == 'debug') {$DB=1;}
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if (!isset($ACTION)) {$ACTION="refresh";}
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$StarTtime = date("U");
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$CIDdate = date("mdHis");
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$ENTRYdate = date("YmdHis");
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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$MT[0]='';
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$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and user_level > 0;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
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{
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echo "Invalid Username/Password: |$user|$pass|\n";
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exit;
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}
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else
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{
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if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) )
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{
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echo "Invalid server_ip: |$server_ip| or Invalid session_name: |$session_name|\n";
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exit;
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}
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else
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{
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$stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$SNauth=$row[0];
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if($SNauth==0)
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{
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echo "Invalid session_name: |$session_name|$server_ip|\n";
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exit;
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}
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else
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{
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# do nothing for now
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}
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}
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}
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if ($format=='debug')
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user server_ip: $server_ip-->\n";
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echo "<title>VICIDiaL Database Query Script";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### regCLOSER - update the vicidial_live_agents table to reflect the closer
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### inbound choices made upon login
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################################################################################
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if ($ACTION == 'regCLOSER')
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{
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$row=''; $rowx='';
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$channel_live=1;
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if ( (strlen($closer_choice)<1) || (strlen($user)<1) )
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{
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$channel_live=0;
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echo "Group Choice $closer_choice is not valid\n";
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exit;
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}
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else
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{
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if ($closer_choice == "MGRLOCK-")
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{
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$stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$closer_choice =$row[0];
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$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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}
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else
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{
|
|
$stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
echo "Closer In Group Choice $closer_choice has been registered to user $user\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLnextCALL - for manual VICIDiaL dialing this will grab the next lead
|
|
### in the campaign, reserve it, send data back to client and
|
|
### place the call by inserting into vicidial_manager
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLnextCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "HOPPER EMPTY\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### check if this is a callback, if it is, skip the grabbing of a new lead and mark the callback as INACTIVE
|
|
if ( (strlen($callback_id)>0) && (strlen($lead_id)>0) )
|
|
{
|
|
$affected_rows=1;
|
|
$CBleadIDset=1;
|
|
|
|
$stmt = "UPDATE vicidial_callbacks set status='INACTIVE' where callback_id='$callback_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
else
|
|
{
|
|
if (strlen($phone_number)>3)
|
|
{
|
|
if ($use_internal_dnc=='Y')
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$phone_number';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
echo "DNC NUMBER\n";
|
|
exit;
|
|
}
|
|
}
|
|
if ($stage=='lookup')
|
|
{
|
|
$stmt="SELECT lead_id FROM vicidial_list where phone_number='$phone_number' order by modify_date desc LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$man_leadID_ct = mysql_num_rows($rslt);
|
|
if ($man_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$affected_rows=1;
|
|
$lead_id =$row[0];
|
|
$CBleadIDset=1;
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id();
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### insert a new lead in the system with this phone number
|
|
$stmt = "INSERT INTO vicidial_list SET phone_code='$phone_code',phone_number='$phone_number',list_id='$list_id',status='QUEUE',user='$user',called_since_last_reset='Y',entry_date='$ENTRYdate';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$lead_id = mysql_insert_id();
|
|
$CBleadIDset=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### grab the next lead in the hopper for this campaign and reserve it for the user
|
|
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by hopper_id LIMIT 1";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
}
|
|
}
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
if (!$CBleadIDset)
|
|
{
|
|
##### grab the lead_id of the reserved user in vicidial_hopper
|
|
$stmt="SELECT lead_id FROM vicidial_hopper where campaign_id='$campaign' and status='QUEUE' and user='$user' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$hopper_leadID_ct = mysql_num_rows($rslt);
|
|
if ($hopper_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
}
|
|
}
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$phone_code = trim("$row[10]");
|
|
$phone_number = trim("$row[11]");
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = trim("$row[29]");
|
|
$called_count = trim("$row[30]");
|
|
}
|
|
|
|
$called_count++;
|
|
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='Y', called_count='$called_count',user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if (!$CBleadIDset)
|
|
{
|
|
### delete the lead from the hopper
|
|
$stmt = "DELETE FROM vicidial_hopper where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_agent_log set lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
### if preview dialing, do not send the call
|
|
if ( (strlen($preview)<1) || ($preview == 'NO') )
|
|
{
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
$Local_persist = '/n';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Local_out_prefix$phone_code$phone_number','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $MqueryCID . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
|
|
}
|
|
else
|
|
{
|
|
echo "HOPPER EMPTY\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLskip - for manual VICIDiaL dialing this skips the lead that was
|
|
### previewed in the step above and puts it back in orig status
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLskip')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "LEAD NOT REVERTED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$called_count = ($called_count - 1);
|
|
### flag the lead as called and change it's status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
|
|
echo "LEAD REVERTED\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLonly - for manual VICIDiaL dialing this sends the call that was
|
|
### previewed in the step above
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLonly')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "CALL NOT PLACED\n";
|
|
echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### prepare variables to place manual call from VICIDiaL
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
$Local_persist = '/n';
|
|
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
|
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
|
if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';}
|
|
|
|
$PADlead_id = sprintf("%09s", $lead_id);
|
|
while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);}
|
|
|
|
# Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL
|
|
$MqueryCID = "M$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$MqueryCID";}
|
|
|
|
### insert the call action into the vicidial_manager table to initiate the call
|
|
# $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
$stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Local_out_prefix$phone_code$phone_number','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
echo "$MqueryCID\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlookCALL - for manual VICIDiaL dialing this will attempt to look up
|
|
### the trunk channel that the call was placed on
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlookCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if (strlen($MDnextCID)<18)
|
|
{
|
|
echo "NO\n";
|
|
echo "MDnextCID $MDnextCID is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="SELECT uniqueid,channel FROM vicidial_manager where callerid='$MDnextCID' and server_ip='$server_ip' and status='UPDATED' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$uniqueid =$row[0];
|
|
$channel =$row[1];
|
|
echo "$uniqueid\n$channel";
|
|
|
|
$wait_sec=0;
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',wait_epoch='$StarTtime',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
else
|
|
{
|
|
echo "NO\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
################################################################################
|
|
### manDiaLlogCALL - for manual VICIDiaL logging of calls places record in
|
|
### vicidial_log and then sends process to call_log entry
|
|
################################################################################
|
|
if ($ACTION == 'manDiaLlogCaLL')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
|
|
if ($stage == "start")
|
|
{
|
|
if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) || (strlen($list_id)<1) || (strlen($phone_number)<1) || (strlen($campaign)<1) )
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id or list_id: $list_id or phone_number: $phone_number or campaign: $campaign is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### insert log into vicidial_log for manual VICIDiaL call
|
|
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "VICIDiaL_LOG Inserted: $uniqueid|$channel|$NOW_TIME\n";
|
|
echo "$StarTtime\n";
|
|
}
|
|
else
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
}
|
|
|
|
# ##### insert log into call_log for manual VICIDiaL call
|
|
# $stmt = "INSERT INTO call_log (uniqueid,channel,server_ip,extension,number_dialed,caller_code,start_time,start_epoch) values('$uniqueid','$channel','$server_ip','$exten','$phone_code$phone_number','MD $user $lead_id','$NOW_TIME','$StarTtime')";
|
|
# if ($DB) {echo "$stmt\n";}
|
|
# $rslt=mysql_query($stmt, $link);
|
|
# $affected_rows = mysql_affected_rows($link);
|
|
|
|
# if ($affected_rows > 0)
|
|
# {
|
|
# echo "CALL_LOG Inserted: $uniqueid|$channel|$NOW_TIME";
|
|
# }
|
|
# else
|
|
# {
|
|
# echo "LOG NOT ENTERED\n";
|
|
# }
|
|
}
|
|
}
|
|
|
|
if ($stage == "end")
|
|
{
|
|
if ( (strlen($uniqueid)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "LOG NOT ENTERED\n";
|
|
echo "uniqueid $uniqueid or lead_id: $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($start_epoch < 1000)
|
|
{
|
|
if (eregi("CLOSER",$campaign))
|
|
{
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="SELECT start_epoch FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user';";
|
|
}
|
|
else
|
|
{
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="SELECT start_epoch FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id';";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VM_mancall_ct = mysql_num_rows($rslt);
|
|
if ($VM_mancall_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$start_epoch =$row[0];
|
|
$length_in_sec = ($StarTtime - $start_epoch);
|
|
}
|
|
else
|
|
{
|
|
$length_in_sec = 0;
|
|
}
|
|
}
|
|
else {$length_in_sec = ($StarTtime - $start_epoch);}
|
|
|
|
if (eregi("CLOSER",$campaign))
|
|
{
|
|
$stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec',status='DONE' where lead_id='$lead_id' order by start_epoch desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
### delete call record from vicidial_auto_calls
|
|
$stmt = "DELETE from vicidial_auto_calls where uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',lead_id='',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
|
|
##### look for the channel in the UPDATED vicidial_manager record of the call initiation
|
|
$stmt="UPDATE vicidial_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
echo "$uniqueid\n$channel\n";
|
|
}
|
|
else
|
|
{
|
|
echo "LOG NOT ENTERED\n\n";
|
|
}
|
|
}
|
|
|
|
echo $VDstop_rec_after_each_call . '|' . $extension . '|' . $conf_silent_prefix . '|' . $conf_exten . '|' . $user_abb . "|\n";
|
|
|
|
##### if VICIDiaL call and hangup_after_each_call activated, find all recording
|
|
##### channels and hang them up while entering info into recording_log and
|
|
##### returning filename/recordingID
|
|
if ($VDstop_rec_after_each_call == 1)
|
|
{
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$total_rec=0;
|
|
$loop_count=0;
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($rslt) {$rec_list = mysql_num_rows($rslt);}
|
|
while ($rec_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
|
|
{
|
|
$rec_channels[$total_rec] = "$row[0]";
|
|
$total_rec++;
|
|
}
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$loop_count++;
|
|
}
|
|
|
|
$total_recFN=0;
|
|
$loop_count=0;
|
|
$filename=$MT; # not necessary : and cmd_line_f LIKE \"%_$user_abb\"
|
|
$stmt="SELECT cmd_line_f FROM vicidial_manager where server_ip='$server_ip' and action='Originate' and cmd_line_b = 'Channel: $local_DEF$conf_silent_prefix$conf_exten$local_AMP$ext_context' order by entry_date desc limit $total_rec;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($rslt) {$recFN_list = mysql_num_rows($rslt);}
|
|
while ($recFN_list>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$filename[$total_recFN] = preg_replace("/Callerid: /i","",$row[0]);
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$total_recFN++;
|
|
$loop_count++;
|
|
}
|
|
|
|
$loop_count=0;
|
|
while($loop_count < $total_rec)
|
|
{
|
|
if (strlen($rec_channels[$loop_count])>5)
|
|
{
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH12345$StarTtime$loop_count','Channel: $rec_channels[$loop_count]','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
echo "REC_STOP|$rec_channels[$loop_count]|$filename[$loop_count]|";
|
|
if (strlen($filename)>2)
|
|
{
|
|
$stmt="SELECT recording_id,start_epoch FROM recording_log where filename='$filename[$loop_count]'";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($rslt) {$fn_count = mysql_num_rows($rslt);}
|
|
if ($fn_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$recording_id = $row[0];
|
|
$start_time = $row[1];
|
|
|
|
$length_in_sec = ($StarTtime - $start_time);
|
|
$length_in_min = ($length_in_sec / 60);
|
|
$length_in_min = sprintf("%8.2f", $length_in_min);
|
|
|
|
$stmt="UPDATE recording_log set end_time='$NOW_TIME',end_epoch='$StarTtime',length_in_sec=$length_in_sec,length_in_min='$length_in_min' where filename='$filename[$loop_count]' and end_epoch is NULL;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
echo "$recording_id|$length_in_min|";
|
|
}
|
|
else {echo "||";}
|
|
}
|
|
else {echo "||";}
|
|
echo "\n";
|
|
}
|
|
$loop_count++;
|
|
}
|
|
}
|
|
|
|
|
|
$talk_sec=0;
|
|
$StarTtime = date("U");
|
|
$stmt = "select talk_epoch,talk_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$talk_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',talk_epoch='$StarTtime',dispo_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADcheckINCOMING - for auto-dial VICIDiaL dialing this will check for calls
|
|
### in the vicidial_live_agents table in QUEUE status, then
|
|
### lookup the lead info and pass it back to vicidial.php
|
|
################################################################################
|
|
if ($ACTION == 'VDADcheckINCOMING')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($campaign)<1) || (strlen($server_ip)<1) )
|
|
{
|
|
$channel_live=0;
|
|
echo "0\n";
|
|
echo "Campaign $campaign is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### grab the call and lead info from the vicidial_live_agents table
|
|
$stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$queue_leadID_ct = mysql_num_rows($rslt);
|
|
|
|
if ($queue_leadID_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$lead_id =$row[0];
|
|
$uniqueid =$row[1];
|
|
$callerid =$row[2];
|
|
$channel =$row[3];
|
|
$call_server_ip =$row[4];
|
|
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
|
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
|
|
|
### update the agent status to INCALL in vicidial_live_agents
|
|
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
##### grab the data from vicidial_list for the lead_id
|
|
$stmt="SELECT * FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$list_lead_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
# $lead_id = trim("$row[0]");
|
|
$dispo = trim("$row[3]");
|
|
$tsr = trim("$row[4]");
|
|
$vendor_id = trim("$row[5]");
|
|
$list_id = trim("$row[7]");
|
|
$gmt_offset_now = trim("$row[8]");
|
|
$phone_code = trim("$row[10]");
|
|
$phone_number = trim("$row[11]");
|
|
$title = trim("$row[12]");
|
|
$first_name = trim("$row[13]");
|
|
$middle_initial = trim("$row[14]");
|
|
$last_name = trim("$row[15]");
|
|
$address1 = trim("$row[16]");
|
|
$address2 = trim("$row[17]");
|
|
$address3 = trim("$row[18]");
|
|
$city = trim("$row[19]");
|
|
$state = trim("$row[20]");
|
|
$province = trim("$row[21]");
|
|
$postal_code = trim("$row[22]");
|
|
$country_code = trim("$row[23]");
|
|
$gender = trim("$row[24]");
|
|
$date_of_birth = trim("$row[25]");
|
|
$alt_phone = trim("$row[26]");
|
|
$email = trim("$row[27]");
|
|
$security = trim("$row[28]");
|
|
$comments = trim("$row[29]");
|
|
$called_count = trim("$row[30]");
|
|
}
|
|
|
|
### update the lead status to INCALL
|
|
$stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
### update the log status to INCALL
|
|
$stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if (eregi("CLOSER",$campaign))
|
|
{
|
|
### update the vicidial_closer_log user to INCALL
|
|
$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL' where lead_id='$lead_id' order by closecallid desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt = "select campaign_id from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDAC_cid_ct = mysql_num_rows($rslt);
|
|
if ($list_lead_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDADchannel_group =$row[0];
|
|
}
|
|
|
|
$stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDL_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDL_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_front_VDlog =$row[0];
|
|
}
|
|
|
|
$stmt = "select * from vicidial_inbound_groups where group_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_group_name = $row[1];
|
|
$VDCL_group_color = $row[2];
|
|
$VDCL_group_web = $row[4];
|
|
$VDCL_fronter_display = $row[7];
|
|
$VDCL_ingroup_script = $row[8];
|
|
$VDCL_get_call_launch = $row[9];
|
|
$VDCL_xferconf_a_dtmf = $row[10];
|
|
$VDCL_xferconf_a_number = $row[11];
|
|
$VDCL_xferconf_b_dtmf = $row[12];
|
|
$VDCL_xferconf_b_number = $row[13];
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$VDADchannel_group';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_ingroup_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
}
|
|
}
|
|
|
|
### if web form is set then send on to vicidial.php for override of WEB_FORM address
|
|
if (strlen($VDCL_group_web)>5) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n";}
|
|
else {echo "|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n";}
|
|
|
|
$stmt = "SELECT full_name from vicidial_users where user='$tsr';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDU_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDU_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$fronter_full_name = $row[0];
|
|
echo $fronter_full_name . '|' . $tsr . "\n";
|
|
}
|
|
else {echo '|' . $tsr . "\n";}
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDIG_cid_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cid_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDCL_campaign_script = $row[0];
|
|
$VDCL_get_call_launch = $row[1];
|
|
$VDCL_xferconf_a_dtmf = $row[2];
|
|
$VDCL_xferconf_a_number = $row[3];
|
|
$VDCL_xferconf_b_dtmf = $row[4];
|
|
$VDCL_xferconf_b_number = $row[5];
|
|
}
|
|
echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|\n|\n";
|
|
}
|
|
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$LeaD_InfO = $callerid . "\n";
|
|
$LeaD_InfO .= $lead_id . "\n";
|
|
$LeaD_InfO .= $dispo . "\n";
|
|
$LeaD_InfO .= $tsr . "\n";
|
|
$LeaD_InfO .= $vendor_id . "\n";
|
|
$LeaD_InfO .= $list_id . "\n";
|
|
$LeaD_InfO .= $gmt_offset_now . "\n";
|
|
$LeaD_InfO .= $phone_code . "\n";
|
|
$LeaD_InfO .= $phone_number . "\n";
|
|
$LeaD_InfO .= $title . "\n";
|
|
$LeaD_InfO .= $first_name . "\n";
|
|
$LeaD_InfO .= $middle_initial . "\n";
|
|
$LeaD_InfO .= $last_name . "\n";
|
|
$LeaD_InfO .= $address1 . "\n";
|
|
$LeaD_InfO .= $address2 . "\n";
|
|
$LeaD_InfO .= $address3 . "\n";
|
|
$LeaD_InfO .= $city . "\n";
|
|
$LeaD_InfO .= $state . "\n";
|
|
$LeaD_InfO .= $province . "\n";
|
|
$LeaD_InfO .= $postal_code . "\n";
|
|
$LeaD_InfO .= $country_code . "\n";
|
|
$LeaD_InfO .= $gender . "\n";
|
|
$LeaD_InfO .= $date_of_birth . "\n";
|
|
$LeaD_InfO .= $alt_phone . "\n";
|
|
$LeaD_InfO .= $email . "\n";
|
|
$LeaD_InfO .= $security . "\n";
|
|
$LeaD_InfO .= $comments . "\n";
|
|
$LeaD_InfO .= $called_count . "\n";
|
|
|
|
echo $LeaD_InfO;
|
|
|
|
|
|
|
|
$wait_sec=0;
|
|
$StarTtime = date("U");
|
|
$stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$wait_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
### If CALLBK, change vicidial_callback record to INACTIVE
|
|
if ($dispo == 'CALLBK')
|
|
{
|
|
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "0\n";
|
|
# echo "No calls in QUEUE for $user on $server_ip\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### userLOGout - Logs the user out of VICIDiaL client, deleting db records and
|
|
### inserting into vicidial_user_log
|
|
################################################################################
|
|
if ($ACTION == 'userLOGout')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) )
|
|
{
|
|
echo "NO\n";
|
|
echo "campaign $campaign or conf_exten $conf_exten is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### Insert a LOGOUT record into the user log
|
|
$stmt="INSERT INTO vicidial_user_log values('','$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vul_insert = mysql_affected_rows($link);
|
|
|
|
##### Remove the reservation on the vicidial_conferences meetme room
|
|
$stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vc_remove = mysql_affected_rows($link);
|
|
|
|
##### Delete the vicidial_live_agents record for this session
|
|
$stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$vla_delete = mysql_affected_rows($link);
|
|
|
|
##### Delete the web_client_sessions
|
|
$stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$wcs_delete = mysql_affected_rows($link);
|
|
|
|
##### Hangup the client phone
|
|
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($rslt)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_channel = "$row[0]";
|
|
if ($format=='debug') {echo "\n<!-- $row[0] -->";}
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','RH123459$StarTtime','Channel: $agent_channel','','','','','','','','','');";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
|
|
echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel\n";
|
|
}
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### updateDISPO - update the vicidial_list table to reflect the agent choice of
|
|
### call disposition for that leand
|
|
################################################################################
|
|
if ($ACTION == 'updateDISPO')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by uniqueid desc limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if ( ($use_internal_dnc=='Y') and ($dispo_choice=='DNC') )
|
|
{
|
|
$stmt = "select phone_number from vicidial_list where lead_id='$lead_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$stmt="INSERT INTO vicidial_dnc (phone_number) values('$row[0]');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
}
|
|
}
|
|
|
|
$dispo_sec=0;
|
|
$StarTtime = date("U");
|
|
$stmt = "select dispo_epoch,dispo_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$dispo_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',dispo_epoch='$StarTtime',status='$dispo_choice' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id();
|
|
|
|
### CALLBACK ENTRY
|
|
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
|
|
{
|
|
$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
|
|
echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n";
|
|
}
|
|
|
|
################################################################################
|
|
### updateLEAD - update the vicidial_list table to reflect the values that are
|
|
### in the agents screen at time of call hangup
|
|
################################################################################
|
|
if ($ACTION == 'updateLEAD')
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) )
|
|
{
|
|
echo "phone_number $phone_number or lead_id $lead_id is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$comments = eregi_replace("\r",'',$comments);
|
|
$comments = eregi_replace("\n",'!N',$comments);
|
|
|
|
$stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' where lead_id='$lead_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
}
|
|
echo "Lead $lead_id information has been updated\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### VDADpause - update the vicidial_live_agents table to show that the agent is
|
|
### or ready now active and ready to take calls
|
|
################################################################################
|
|
if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
|
|
{
|
|
$MT[0]='';
|
|
$row=''; $rowx='';
|
|
if ( (strlen($stage)<2) || (strlen($server_ip)<1) )
|
|
{
|
|
echo "stage $stage is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
$stmt="UPDATE vicidial_live_agents set status='$stage',lead_id='',uniqueid=0,callerid='',channel='', random_id='$random' where user='$user' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
|
|
if ($agent_log == 'NO')
|
|
{$donothing=1;}
|
|
else
|
|
{
|
|
$pause_sec=0;
|
|
$stmt = "select pause_epoch,pause_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$VDpr_ct = mysql_num_rows($rslt);
|
|
if ($VDpr_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
|
|
}
|
|
if ($ACTION == 'VDADready')
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
if ($ACTION == 'VDADpause')
|
|
{
|
|
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',pause_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
}
|
|
echo 'Agent ' . $user . ' is now in status ' . $stage . "\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### UpdatEFavoritEs - update the astguiclient favorites list for this extension
|
|
################################################################################
|
|
if ($ACTION == 'UpdatEFavoritEs')
|
|
{
|
|
$row=''; $rowx='';
|
|
$channel_live=1;
|
|
if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) )
|
|
{
|
|
echo "favorites list $favorites_list is not valid\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
$stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
else
|
|
{
|
|
$stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
}
|
|
}
|
|
echo "Favorites list has been updated to $favorites_list for $exten\n";
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKLisT - List the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKLisT')
|
|
{
|
|
$stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' and status NOT IN('INACTIVE','DEAD') order by callback_time;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($rslt) {$callbacks_count = mysql_num_rows($rslt);}
|
|
echo "$callbacks_count\n";
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callback_id[$loop_count] = $row[0];
|
|
$lead_id[$loop_count] = $row[1];
|
|
$campaign_id[$loop_count] = $row[2];
|
|
$status[$loop_count] = $row[3];
|
|
$entry_time[$loop_count] = $row[4];
|
|
$callback_time[$loop_count] = $row[5];
|
|
$comments[$loop_count] = $row[6];
|
|
$loop_count++;
|
|
}
|
|
$loop_count=0;
|
|
while ($callbacks_count>$loop_count)
|
|
{
|
|
$stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n";
|
|
$loop_count++;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
################################################################################
|
|
### CalLBacKCounT - send the count of the USERONLY callbacks for an agent
|
|
################################################################################
|
|
if ($ACTION == 'CalLBacKCounT')
|
|
{
|
|
$stmt = "select count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' and status NOT IN('INACTIVE','DEAD');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$cbcount=$row[0];
|
|
|
|
echo "$cbcount";
|
|
}
|
|
|
|
|
|
|
|
|
|
if ($format=='debug')
|
|
{
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $StarTtime);
|
|
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
|
echo "\n</body>\n</html>\n";
|
|
}
|
|
|
|
exit;
|
|
|
|
?>
|