490 lines
26 KiB
Plaintext
490 lines
26 KiB
Plaintext
+------------------------------------------------------------------------------+
|
|
| Asterisk GUI client - TODO v.1.1.12 |
|
|
| |
|
|
| TODO file is a list of what is new from previous version as well a list of |
|
|
| features that are planned to be completed for future releases. HIGH priority |
|
|
| items are usually going to be completed for the next release. This file is |
|
|
| kept updated on the project website by the developers and does not |
|
|
| necessarily reflect the status of features for the last release. If you are |
|
|
| reading this file from the release package, then it is accurate for the |
|
|
| version your downloaded. |
|
|
+------------------------------------------------------------------------------+
|
|
|
|
- DONE Fix several errors in the install script. moving -R to before
|
|
the chmod rwx settings. changing call_park_CID to park_CID.
|
|
|
|
- DONE Added option to manual dialing to allow lookup of existing
|
|
vicidial_list lead by phone number. If found, would not insert a new lead.
|
|
|
|
- DONE Add drop_call_seconds(TINYINT), safe_harbor_message(Y/N) and
|
|
safe_harbor_exten(VARCHAR) to the vicidial_campaigns table to allow for the
|
|
playing of the safe harbor message to outbound calls two seconds after customer
|
|
completes greeting(average of 5 seconds from call pickup[definable by the
|
|
safe_harbor_seconds variable]), also needs to be added to the
|
|
vicidial/admin.php.
|
|
|
|
- DONE Modify all of the outbound AGI scripts to read the
|
|
drop_call_seconds and safe_harbor_ fields and use them for DROP timeout as well
|
|
as playing of the safe_harbor message if selected to do so.
|
|
|
|
- DONE Add drop_call_seconds(SMALLINT), drop_message(Y/N) and
|
|
drop_exten(VARCHAR) to the vicidial_inbound_groups table to allow for the
|
|
playing of drop call message to inbound calls a set number of seconds after
|
|
customer calls in, also needs to be added to the vicidial/admin.php.
|
|
|
|
- DONE Modify all of the inbound(and closer) AGI scripts to read the
|
|
drop_call_seconds and drop_ fields and use them for DROP timeout as well as
|
|
playing of the drop message if selected to do so.
|
|
|
|
- DONE Fix agentonly_callback checkbox not-defined bug in scheduled
|
|
callbacks screen
|
|
|
|
- DONE Fix alert message when transfer/conf is inactive for
|
|
vicidial_user and they go to disposition a call the warning shows up even if
|
|
they did not try to transfer/conf.
|
|
|
|
- DONE Fix permissions issue in vicidial.php where
|
|
vicidial_campaigns.auto_dial_level=0 and vicidial_user.manual_dial=0 the manual
|
|
dial link still shows up.
|
|
|
|
- DONE Fix recording filename display when the filename is longer than
|
|
the span supports. chop off the last few characters to make it fit should be
|
|
acceptable. If over 25 characters, it will chop off the end to 22 characters and
|
|
place ... at the end of the display filename. This does not effect the actualy
|
|
recording filename.
|
|
|
|
- DONE Added AST_timeonVDADall_SIPmonitor.php from Angelito Manansala
|
|
that allows SIP listening of sessions through click on the campaign timeonVDAD
|
|
script. Added link from server_stats.php page as well.
|
|
|
|
- DONE Add permissions to vicidial admin.php for admin interfaces to
|
|
restrict going into the call times and deleting the call times records:
|
|
|
|
- DONE Add validation to only allow one state_call_times record per
|
|
state per call_times record
|
|
|
|
- DONE Add method for disabling the showing of the
|
|
leads-able-to-be-dialed in the campaign screen of vicidial/admin.php. This will
|
|
help to reduce load time of the page and reduce load on the database for systems
|
|
with very large vicidial_list tables(several million records or more). This will
|
|
mean adding another field to the vicidial_campaigns table. Default is to display
|
|
the count.
|
|
|
|
- DONE Add a popup link that would show the dialable leads count from
|
|
the campaigns screen if the dialable leads count has been hidden.
|
|
|
|
- DONE Add link or form that would show the results and query of a
|
|
filter in the filter modification page without making it the active filter.
|
|
|
|
- DONE Add state to the vicidial_hopper for compatibility with the new
|
|
local_call_times functions.
|
|
|
|
- DONE Change local_call_time to allow for variable time ranges instead
|
|
of the presets that are available in the current version. Allow definitions by
|
|
days of the week as well as by state[state will be defined in another table and
|
|
referenced in a many-to-many relationship through the ct_state_call_times field
|
|
which will be pipe-delimited with a list of state_call_time_ids]. There would be
|
|
a default time scheme for all calls not covered by state. This will require
|
|
another new table and a new section under the vicidial/admin.php page.
|
|
|
|
- DONE For the call_times and state_call_times include some presets for
|
|
records including several state restrictions on dialing hours and days in the
|
|
United States(USA).
|
|
|
|
- DONE Fixed alt_number_dialing form element in admin.php campaign
|
|
screen
|
|
|
|
- DONE Add wrapup_seconds and wrapup_message fields to
|
|
vicidial_campaigns along with a function to force a minimum wrapup time into
|
|
vicidial.php after an Agent hangs up a call. The timer would start when the
|
|
agent clicks on the HANGUP CUSTOMER button and if the agent dispositions the
|
|
call before the wrapup time is up then they would see a screen blanking out the
|
|
vicidial screen that would display the wrapup message until the timer ran out.
|
|
If the wrapup timer runs out before the agent is finished dispositioning a call,
|
|
nothing would happen, so the agent would not be able to move on to the next call
|
|
until they selected a disposition. Wrapup time would not be in effect if the
|
|
Agent uses HotKeys.
|
|
|
|
- DONE Change all vicidial stats and reports scripts to use UTF-8
|
|
instead of latin-english for multi-language support
|
|
|
|
- DONE Fix admin pages SQL errors(vicidial campaign when no active
|
|
lists present and astguiclient phone searches)
|
|
|
|
- DONE Rewrite the multi-language translations to use one file per
|
|
language and to allow translation to be done on a single file at a time.
|
|
es_language.txt and es_language_admin.txt would be the files used for Spanish.
|
|
Also, the order of the translated lines in the files would be unimportant
|
|
because the translation script would order the phrases by character length to
|
|
ensure that larger phrases that could contain parts of smaller phrases would be
|
|
translated correctly, this allows for comments to be placed in-line with new
|
|
sections of phrases for newer versions making it easier to find new un-verified
|
|
translations sections and submit changes to translations files.
|
|
|
|
- DONE Create a table that will keep a current statistics cache for
|
|
items like drop count and percentages per campaign per day(and for the future:
|
|
last 1 minute/5 minutes/30 minutes) and dialable leads counts.
|
|
|
|
- DONE Add number of leads in hopper, link to admin.php campaign modify
|
|
screen(and link from admin to this screen) and hopper and leads stats as well as
|
|
drops and drop percentage to the AST_timeonVDADall page.
|
|
|
|
- DONE Convert the AST_VDhopper.pl script to DBD::MySQL perl library in
|
|
place of Net::MySQL. DBD::MySQL is faster because it uses the MySQL client libs
|
|
on the machine. One problem is that you need the mysqlclientlibs installed on
|
|
every Asterisk server and the default installation of only the MySQL client libs
|
|
will result in having to do a force install of cpan DBD::MySQL(because it tries
|
|
to test with the local DB). Not to mention all of the code changes that would
|
|
need to be made. There are also MySQL client licensing issues for certain
|
|
installation circumstances(Net::MySQL doesn't use mysql client libs so it
|
|
doesn't have those issues) but I really don't want to get into that discussion.
|
|
The reason for this change is that Net::MySQL is limiting in the capacity of the
|
|
queries that you can use because of how it's connection to MySQL is used. DBI
|
|
doesn't have those issues and is much better supported. This is the first script
|
|
to be converted to DBI, you can find the Net::MySQL version in the main
|
|
directory and the DBI(DBD::mysql) version in the new DBI-scripts directory.
|
|
|
|
- DONE Test and package app_conference for beta usage with VICIDIAL as
|
|
a meetme replacement. This has many performance benefits including not having to
|
|
use a zaptel timer. Packaged and released on the project site. Tested in medium
|
|
to low capacity VICIDIAL server, some random infrequent bugs. In contact with
|
|
app_conference developers working on stabilizing code. Added instructions to
|
|
SCRATCH_INSTALL on how to get app_conferenc working with VICIDIAL.
|
|
|
|
- DONE Add a link from the campaign-based reports pages to go back to
|
|
the campaign screen.
|
|
|
|
- DONE Create a script to grab the login time stats from
|
|
vicidial_agent_log and create a day-by-day timesheet log each week
|
|
AST_agent_week.pl script. Add script to the cron instructions in SCRATCH_INSTALL
|
|
doc.
|
|
|
|
- DONE Fix issues with ast_VDauto_dial script when you have two CLOSER
|
|
campaigns in Blended mode dialing at the same time. To fix this we need to
|
|
change many things in how the CLOSER campaigns work. We need to add a new field
|
|
to the vicidial_auto_calls table to denote whether the call is from inbound or
|
|
outbound(call_type ENUM('IN','OUT') default 'OUT'). For each CLOSER campaign, a
|
|
special field needs to be added to vicidial_campaigns for allowable inbound
|
|
groups. This will change what in-groups an agent logging into the campaign can
|
|
select from as well as changing how the auto_dial script calculates how many
|
|
calls to place on CLOSER campaigns in blended mode. the vicidial.php script
|
|
needs to be changed as well as several changes in the admin.php script. The
|
|
AST_VDauto_dial.pl script needs to be changed as well as all of the
|
|
agi-VDAD....closer.agi scripts.
|
|
|
|
- DONE Fix active calls stats for multiple CLOSER campaigns in Realtime
|
|
Campaign screen.
|
|
|
|
- DONE Add internal DNC list of phone numbers(vicidial_dnc table) that
|
|
would be scrubbed against by the AST_VDhopper.pl script while putting leads into
|
|
the hopper to be dialed and it would kick the internal DNC matches out with a
|
|
special status as DNCL(Do-Not-Call-Load) so they would be in the system but
|
|
unable to be dialed. Would need to add a mechanism to add a lead to this list
|
|
upon agent-dispo of a call as DNC within vicidial.php. Would need to create a
|
|
new admin page section to manually add leads to DNC list, ADD TO DNC link in the
|
|
LISTS section. Also, would add a parameter to
|
|
vicidial_campaigns(dnc_list_enabled ENUM('Y','N')) where a campaign could be
|
|
exempted from the system's DNC list restrictions if set to N(would not be active
|
|
by default 'N').
|
|
|
|
- DONE Add option for PRI T1 system usage with VICIDIAL outbound to
|
|
automatically grab Busy and Disconnect information from PRI call termincation
|
|
codes and use those for NA dispositions. VD_hangup.agi and AST_VDauto_dial.pl
|
|
modified.
|
|
|
|
- DONE Remove gmt time validation of leads from AST_VDauto-dial because
|
|
AST_VDhopper already removes leads that are outside of the appropriate range of
|
|
GMT offsets when it is run every minute. Removing this redundancy should speed
|
|
up the dialing slightly.
|
|
|
|
- DONE Fix VD_hangup to work with CLOSER transfer-from-fronter calls,
|
|
different log contents than from CLOSER inbound call.
|
|
|
|
- DONE Add option for disposition-based lead recycling on an automated
|
|
and timed basis per campaign. It will be some sort of method to be able to
|
|
auto-insert Busy/Ring-no-answer/other-NA calls back into the hopper after a
|
|
certain timeout. there will be a minimum of 120 seconds before the lead will be
|
|
allowed to go back into the hopper and a lead can only go back into the hopper a
|
|
maximum of 10 times before the list would need to be reset. The
|
|
vicidial_list.called_since_last_reset field needs to be altered to allow for
|
|
counting of recycle attempts. All scripts need to be able to keep the state of
|
|
call_since_last_reset. A new table: vicidial_lead_recycle that will function
|
|
somewhat like HotKeys on the campaign screen. admin.php and AST_VDhopper.pl will
|
|
need to be modified.
|
|
|
|
- DONE Change ADMIN_area_code_populate.pl script to ignore the header
|
|
row of the phone codes gmt file DB import
|
|
|
|
- DONE Add database GMT lookup to the VICIDIAL_IN_new_leads_file.pl
|
|
lead loader lead import process.
|
|
|
|
- DONE Change ADMIN_adjust_GMTnow_on_leads.pl script to use database
|
|
instead of flat text file.
|
|
|
|
- DONE Fix display issues with LIST MODIFY page on admin.php for
|
|
statuses because of lead recycling and with GMT offset for positive GMT offsets.
|
|
|
|
- DONE Add listID override feature to the VICIDIAL_IN_new_leads_file.pl
|
|
lead loader lead import process to force all leads being loaded into the same
|
|
list_id.
|
|
|
|
- DONE Add listID override feature to the basic web-based lead loader
|
|
lead import process to force all leads being loaded into the same list_id.
|
|
|
|
- DONE Add database GMT lookup to the basic web-based lead loader lead
|
|
import process.
|
|
|
|
- DONE Add listID override feature to the super web-based lead loader
|
|
lead import process to force all leads being loaded into the same list_id.
|
|
|
|
- DONE Add database GMT lookup to the super web-based lead loader lead
|
|
import process. This one is more difficult because of the many scripts and
|
|
sections used to parse and insert leads for the different formats and field
|
|
orders: listloader_super.pl, listloader.pl, new_listloader_superL.php
|
|
|
|
- DONE standardize the query results variable in PHP scripts to $rslt.
|
|
|
|
- DONE SECURITY FIX, filter all variables relating to SQL queries in
|
|
agc scripts(vicidial.php, astguiclient.php, etc...) This is for a SQL injection
|
|
vulnerability where a malicious user puts SQL fragments into a variable field in
|
|
order to manipulate or destroy the database.
|
|
|
|
- DONE SECURITY FIX, filter all variables relating to SQL queries in
|
|
admin scripts(vicidial and astguiclient folders, admin.php, etc...)
|
|
|
|
- DONE Change the admin_search_lead page to include multiple results.
|
|
|
|
- DONE Add an AGI script to record audio for prompts with an 8-digit
|
|
filename that can be played by dialing the 8 digit filename. 85100001-85199999.
|
|
The AGI script would announce beginning of recording and to press pound when
|
|
done recording, then would say thank-you and announce the filename of the
|
|
recording. The recordings would be saved in GSM format and can be used in any of
|
|
the fields within VICIDIAL that call for a message exten like the survey script.
|
|
agi-record_prompts.agi script created.
|
|
|
|
- DONE Add link from reports pages back to main reports page.
|
|
|
|
- DONE fix MySQL errors on campaign modify and leads modify pages for
|
|
dialable leads when no active lists for campaign lists.
|
|
|
|
- DONE Fix call_log entries for Zap client phones where call
|
|
information is in different places than if calls are placed from SIP or IAX
|
|
client phones. call_log and call_logCID AGI scripts.
|
|
|
|
- DONE Finish rough German Admin pages translations
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
- MEDIUM add option to disable detailed logging for VICIDIAL and
|
|
astGUIclient server apps.
|
|
|
|
- MEDIUM add new ALLFORCE to recording method for campaigns. will force
|
|
recording of all calls and disable the button for agents no matter their
|
|
vicidial_users setting.
|
|
|
|
- MEDIUM add a basic predictive/adaptive algorithm to VICIDIAL to
|
|
automatically speed-up and slow-down dialing by altering the dial_level at
|
|
regular intervals. Would need more settings in the vicidial_campaigns table for
|
|
adaptive like maximum lines per agent, dropped call ratio, dropped call rule to
|
|
guide the predictive app. Would also need to change dial_level to be a DOUBLE or
|
|
VARCHAR field to allow for different fractional increments. The admin.php page
|
|
would have to be altered to ignore auto_dial_level changes when adaptive dialing
|
|
is activated. The minimum dial_level would be set to '1' for adaptive dialing
|
|
auto_dial_level VARCHAR(6), # allow for just about anything.
|
|
precision decimal too
|
|
adaptive_dial_level ENUM('Y','N'), # turns on adaptive script and
|
|
prevents dial_level admin changes
|
|
adaptive_maximum_level VARCHAR(6), # sets highest dial_level
|
|
possible by adaptive app
|
|
adaptive_dropped_percentage SMALLINT(3), # percentage of
|
|
accaptable dropped calls
|
|
adaptive_dropped_rule ENUM('HARD_LIMIT','TAPERED','AVERAGE'), # method
|
|
for adhearing to % limit
|
|
|
|
- MEDIUM room manager documentation - manual. Probably a free 2 chapter
|
|
black and white manual and a full color print download available for sale.
|
|
|
|
- MEDIUM Rewrite the inbound and closer call handling to allow for music
|
|
on hold per in-group and a single queue app instead of multiple AGIs each
|
|
running their own queries. Currently with large queues and long wait times a lot
|
|
of load is generated with calls on hold in the queue. Switching to a central
|
|
queue application would reduce the load and speed things up.
|
|
|
|
- MEDIUM Add optional field to phones table to allow for different
|
|
recording file names in astguiclient.php, Similar to vicidial options.
|
|
|
|
- MEDIUM make 3rd party consultative transfers work for Local extensions,
|
|
also for internal/local transfer to vicidial closers if possible.
|
|
|
|
- MEDIUM Attempt to make some kind of holiday schedule function for
|
|
national and state holidays that would be able block out states on specific
|
|
no-call days. This is rather difficult because of the way some holidays are
|
|
scheduled, I.E. Easter.
|
|
|
|
- MEDIUM Add ChanSpy functionality to listen-in on VOIP channels in
|
|
astguiclient.php. Maybe not since Chanspy can cause problems like crashing the
|
|
Asterisk server. Need to do more testing.
|
|
|
|
- MEDIUM Create a script to allow vicidial agents to dial into an AGI
|
|
script that would ask for user/pass and then place them onto their
|
|
vicidial.php-defined sessionid.
|
|
|
|
- MEDIUM add link in astguiclient to login and logout from Asterisk
|
|
Queues
|
|
|
|
- MEDIUM add script to get "show queues" information and place in a DB
|
|
table to be used to see who is in an Asterisk Queue. This would mostly be used
|
|
to give a LOGGED-IN and LOGGED-OUT display for astguiclient.php and possibly add
|
|
an Asterisk Queue display tab or popup for astguiclient.php. Info would be
|
|
updated one to four times a minute so it would not be real-time.
|
|
|
|
- MEDIUM add new tab to astguiclient.php script to show status of
|
|
Asterisk queues
|
|
|
|
- MEDIUM Convert all scripts to DBD::MySQL perl library in place of
|
|
Net::MySQL. DBD::MySQL is faster because it uses the MySQL client libs on the
|
|
machine. One problem is that you need the mysqlclientlibs installed on every
|
|
Asterisk server and the default installation of only the MySQL client libs will
|
|
result in having to do a force install of cpan DBD::MySQL(because it tries to
|
|
test with the local DB). Not to mention all of the code changes that would need
|
|
to be made. There are also MySQL client licensing issues for certain
|
|
installation circumstances(Net::MySQL doesn't use mysql client libs so it
|
|
doesn't have those issues) but I really don't want to get into that discussion.
|
|
We will start by converting at least one perl script for each release until we
|
|
have converted then all, then we will no longer support Net::MySQL. This will
|
|
probably take some time, but the scripts that are added to the DBI-scripts
|
|
folder will be drop-in replacements for the Net versions that are installed by
|
|
default.
|
|
|
|
- MEDIUM Create a visual SQL builder for the filter SQL section.
|
|
|
|
- MEDIUM add ability to call CLOSER campaigns "BLEND" or "INBND". would
|
|
require many script changes from server side to client side, not set in stone
|
|
yet, but considering it.
|
|
|
|
- MEDIUM add some kind of intelligent call-routing to astguiclient so
|
|
that you can auto-forward calls to another extension from within
|
|
astguiclient.php instead of using your phone or something like Queues which can
|
|
mess up other things. This will need it's own table in the DB and probably some
|
|
extensions.conf entries and an AGI script or two to do the actual call routing.
|
|
|
|
- MEDIUM add skills-based routing to give the ability for a manager to
|
|
set an agent at a higher or lower level per campaign or in-group. Defaults to
|
|
level 0 possible values will be -9 through 9
|
|
|
|
- MEDIUM add all possible fields to the SCRIPT tab to auto-populate like
|
|
in-group for inbound/closer, campaign and others
|
|
|
|
- MEDIUM add ability to scrub leads being imported in the lead loader
|
|
against the vicidial_dnc list as they are being imported.
|
|
|
|
- MEDIUM add ability upon vicidial.php login to take a number to dial as
|
|
a password and a reserved word(something like MANUAL in all caps) that would
|
|
allow the use of an EXTERNAL phone without setting it up as an asterisk.phones
|
|
entry.
|
|
|
|
- MEDIUM rebuild the vdremote.php remote agents pages to use
|
|
AJAX(PHP/Javascript/XMLHTTPRequest) for real-time popups of call data.
|
|
|
|
- MEDIUM allow custom audio welcome message for vicidial campaigns. This
|
|
might be an app_conference only feature.
|
|
|
|
- MEDIUM create a cron script and method for creating new extensions in
|
|
the sip.conf/iax.conf files as well as dialplan entries(extensions.conf). This
|
|
will require more fields in the phones table to account for variables available
|
|
to the protocols. The conf files would need to be altered before to have a flag
|
|
for the beginning and ending of the auto-generated content. This would also
|
|
necessitate a TEXT area for the extensions.conf content(that would be default
|
|
generated but could be manually altered). The cron script would be run every 5
|
|
minutes or so to see if any phones had altered content, and if so generate new
|
|
auto-content and do a 'reload' on the asterisk server to activate the new
|
|
content.
|
|
|
|
- MEDIUM add a count-up-timer to active channels on the astguiclient MAIN
|
|
screen(this may be an Asterisk 1.2+ required feature).
|
|
|
|
- MEDIUM Change VICIDIAL autodialing configuration to allow dialing of
|
|
alt_phone numbers as well as address3 phone numbers after dialing main number.
|
|
It is already possible to dial an alternate phone number manually as an agent
|
|
once the customer info is up on the screen, but this would be doing it in an
|
|
automated fashion. Best way for this may be to reconfigure the
|
|
called_since_last_reset field to allow N, 1, 2, Y. This would require
|
|
reprogramming several server scripts and php pages.
|
|
|
|
- MEDIUM Try a few of the frequently launched scripts as C
|
|
programs(call_log.agi and the AST_send child scripts) to see if they reduce
|
|
system load and/or speed up those processes.
|
|
|
|
- MEDIUM Change the autodialing system around so that there can be
|
|
dialing-out-only servers and agent-only servers in a multi-server load-balanced
|
|
environment. This is suprisingly simple to do, but would require all servers to
|
|
be controlled by a single instance of AST_VDauto_dial.pl running on one machine.
|
|
Also, in the case of IAX2 channel native transfers, we would need to change the
|
|
AGI scripts that route the calls and create a new script to alter the
|
|
vicidial_auto_calls records to the agent server call_server_ip and channel name
|
|
because the call would disappear from the originating server causing "customer
|
|
hungup" warnings.
|
|
|
|
- MEDIUM Add method of picking up astGUIclient parked calls by only
|
|
dialing digits on a regular extension without using the astGUIclient.
|
|
|
|
- MEDIUM admin/installer/maintainer documentation as well as
|
|
troubleshooting guide
|
|
|
|
- MEDIUM Run some lab-style load tests on VICIDIAL and show recommended
|
|
configurations as well as "highest recommended" settings
|
|
|
|
|
|
|
|
- LOW add the ability to run separate companies on the same VICIDIAL
|
|
server. This will not be easy. All admin tasks as well asl user tasks and stats
|
|
will need to have divisions so that nothing is accessible from the other groups.
|
|
Also, the resources of the system(outbound trunks, hard drive space, other
|
|
shared elements, etc...) so that one group cannot hog the shared resources of
|
|
the the server.
|
|
|
|
- LOW Making the server install script a customizable with installer
|
|
prompts
|
|
|
|
- LOW Create guidelines and suggestions for deactivating unused
|
|
modules from Asterisk for astGUIclient users
|
|
|
|
- LOW Revisit possibility of using something other than CallerIDname
|
|
to tag a call process, probably a long shot without altering the Asterisk code,
|
|
but that may be an option.
|
|
|
|
- LOW add new method for capping the maximum number of attempts to try
|
|
leads of a specific status. This would be set up like HotKeys are, per campaign
|
|
where you would select the status and define the maximum number of attempts for
|
|
that type of status for that campaign and the VDhopper wouldn't allow that kind
|
|
of lead into the hopper if it was over the max value of call_count.(having
|
|
filters reduced the priority of this item since you can do a lot of custom
|
|
coding to duplicate this feature in vicidial_lead_filters)
|
|
|
|
- LOW add a new script for using SoX to analyze the first 5 seconds of
|
|
a ring-time recording within 15 minutes of the NA call ending and detecting if
|
|
it has the SIT tone at the beginning of it so the lead can be taken out of the
|
|
list as a DC. adding PRI hangup codes has reduced priority for this item.
|
|
|
|
- ON-HOLD We are also looking at creating an inbound-agent-specific GUI
|
|
that would ideally work with Asterisk queues but that is not very likely given
|
|
the current lack of events being given off by queues(this is much less likely to
|
|
be built now that VICIDIAL takes inbound calls)
|
|
|
|
- ON-HOLD add a way of checking that there is no more than 1 channel in
|
|
the meetme room with the agent before another call to that agent. Currently this
|
|
happens less than 0.1% of the time(mostly on heavily loaded systems), but
|
|
another check might change that to zero.
|
|
|
|
- ON-HOLD Localization of each server based on Intl. dial codes and/or
|
|
country codes. very difficult to do this based on dial-codes, if used in other
|
|
country, best to not use the adjust_gmt script.
|
|
|