302 lines
11 KiB
PHP
302 lines
11 KiB
PHP
<?
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### AST_timeonVDADall.php
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###
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### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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###
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# live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# changes:
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# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
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# 51130-1218 - Modified layout and info to show all servers in a vicidial system
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# 60504-2023 - Modified click-to-listen for SIP phones by Angelito Manansala
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# 60619-1708 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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#
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$server_ip=$_GET["server_ip"]; if (!$server_ip) {$server_ip=$_POST["server_ip"];}
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$reset_counter=$_GET["reset_counter"]; if (!$reset_counter) {$reset_counter=$_POST["reset_counter"];}
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$RR=$_GET["RR"]; if (!$RR) {$RR=$_POST["RR"];}
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$group=$_GET["group"]; if (!$group) {$group=$_POST["group"];}
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$DB=$_GET["DB"]; if (!$DB) {$DB=$_POST["DB"];}
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$submit=$_GET["submit"]; if (!$submit) {$submit=$_POST["submit"];}
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$SUBMIT=$_GET["SUBMIT"]; if (!$SUBMIT) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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$epochSIXhoursAGO = ($STARTtime - 21600);
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$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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if (!$RR) {$RR=40;}
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$NFB = '<b><font size=6 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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$reset_counter++;
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if ($reset_counter > 7)
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{
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$reset_counter=0;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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.yellow {color: black; background-color: yellow}
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.orange {color: black; background-color: orange}
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.r1 {color: black; background-color: #FFCCCC}
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.r2 {color: black; background-color: #FF9999}
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.r3 {color: black; background-color: #FF6666}
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.r4 {color: white; background-color: #FF0000}
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.b1 {color: black; background-color: #CCCCFF}
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.b2 {color: black; background-color: #9999FF}
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.b3 {color: black; background-color: #6666FF}
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.b4 {color: white; background-color: #0000FF}
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-->
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</STYLE>
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<?
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&group=$group\">\n";
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echo "<TITLE>VF DIALER: Time On VDAD Campaign: $group</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "VF DIALER: Realtime Campaign: \n";
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echo "<INPUT TYPE=HIDDEN NAME=RR VALUE=4>\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
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echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB\">STOP</a> | <a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB\">GO</a>";
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echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
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echo "\n\n";
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if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
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else
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{
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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echo "<BR><font size=2>";
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echo "<B>DIAL LEVEL:</B> $row[0] ";
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echo "<B>STATUSES:</B> $row[1], $row[2], $row[3], $row[4], $row[5] ";
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echo "<B>ORDER:</B> $row[6]</font>";
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echo "</FORM>\n\n";
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}
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###################################################################################
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###### OUTBOUND CALLS
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###################################################################################
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if (eregi("CLOSER",$group))
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{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and (campaign_id='" . mysql_real_escape_string($group) . "' or campaign_id LIKE \"CL_%\");";}
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else
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{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and campaign_id='" . mysql_real_escape_string($group) . "';";}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$parked_to_print = mysql_num_rows($rslt);
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if ($parked_to_print > 0)
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{
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$i=0;
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$out_total=0;
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$out_ring=0;
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$out_live=0;
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while ($i < $parked_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if (eregi("LIVE",$row[0]))
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{$out_live++;}
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else
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{
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if (eregi("CLOSER",$row[0]))
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{$nothing=1;}
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else
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{$out_ring++;}
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}
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$out_total++;
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$i++;
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}
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if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
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if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
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if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
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if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
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if (eregi("CLOSER",$group))
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{echo "$NFB$out_total$NFE current active calls \n";}
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else
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{echo "$NFB$out_total$NFE calls being placed \n";}
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echo "$NFB$out_ring$NFE calls ringing \n";
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echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
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}
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else
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{
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echo " NO LIVE CALLS WAITING \n";
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}
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###################################################################################
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###### TIME ON SYSTEM
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###################################################################################
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$agent_incall=0;
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$agent_ready=0;
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$agent_paused=0;
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$agent_total=0;
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$Aecho = '';
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$Aecho .= "VF DIALER: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
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$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= "| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n";
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$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
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$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "' order by status,last_call_time;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$talking_to_print = mysql_num_rows($rslt);
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if ($talking_to_print > 0)
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{
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$i=0;
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$agentcount=0;
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while ($i < $talking_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if (eregi("READY|PAUSED",$row[4]))
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{
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$row[5]=$row[6];
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}
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$extension = sprintf("%-10s", $row[0]);
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$user = sprintf("%-6s", $row[1]);
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$sessionid = sprintf("%-9s", $row[2]);
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$status = sprintf("%-6s", $row[3]);
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$server_ip = sprintf("%-15s", $row[4]);
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$call_server_ip = sprintf("%-15s", $row[7]);
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$campaign_id = sprintf("%-10s", $row[8]);
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$call_time_S = ($STARTtime - $row[5]);
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$call_time_M = ($call_time_S / 60);
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$call_time_M = round($call_time_M, 2);
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$call_time_M_int = intval("$call_time_M");
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$call_time_SEC = ($call_time_M - $call_time_M_int);
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$call_time_SEC = ($call_time_SEC * 60);
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$call_time_SEC = round($call_time_SEC, 0);
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if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
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$call_time_MS = "$call_time_M_int:$call_time_SEC";
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$call_time_MS = sprintf("%7s", $call_time_MS);
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$G = ''; $EG = '';
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if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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if (eregi("PAUSED",$row[3]))
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{
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if ($call_time_M_int >= 1)
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{$i++; continue;}
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else
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{$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>'; $agent_paused++; $agent_total++;}
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}
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# if ( (strlen($row[7])> 4) and ($row[7] != "$row[4]") )
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# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
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if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
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if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
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if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
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$sessionid = trim($sessionid);
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$agentcount++;
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$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$sessionid$EG <a href=\"sip:6$sessionid@$server_ip\">LISTEN</a> | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
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$i++;
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}
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$Aecho .= "+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= " $agentcount agents logged in on all servers\n";
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$Aecho .= " NOTE: Click LISTERN to monitor agent call, you must have installed softphone on you machine.\n\n";
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$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Paused agents</B>\n";
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# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
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$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call</B>\n";
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$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Over 5 minutes on call</B>\n";
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if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
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if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
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if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
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if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
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echo "\n<BR>\n";
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echo "$NFB$agent_total$NFE agents logged in \n";
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echo "$NFB$agent_incall$NFE agents in calls \n";
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echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
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echo "$NFB$agent_paused$NFE paused agents \n";
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echo "<PRE><FONT SIZE=2>";
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echo "";
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echo "$Aecho";
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}
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else
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{
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echo " NO AGENTS ON CALLS \n";
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}
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?>
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</PRE>
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</BODY></HTML>
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