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Added on-hook phone agent features for inbound calls

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Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-04 15:36:10 +00:00
parent da565431ce
commit 001b432129
20 changed files with 1247 additions and 712 deletions
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bin/AST_VDremote_agents.pl
+15 -5
View File
@@ -39,6 +39,7 @@
# 110103-1230 - Added queuemetrics_loginout NONE option
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1903 - Added compatibility with QM phone environment logging
# 110304-0007 - Added agent on-hook compatibility
#
### begin parsing run-time options ###
@@ -410,6 +411,8 @@ while($one_day_interval > 0)
@DBremote_conf_exten=@MT;
@DBremote_closer=@MT;
@DBremote_random=@MT;
@DBon_hook_agent=@MT;
@DBon_hook_ring_time=@MT;
@loginexistsRANDOM=@MT;
@loginexistsALL=@MT;
@VD_user=@MT;
@@ -424,7 +427,7 @@ while($one_day_interval > 0)
###############################################################################
###### first, grab all of the ACTIVE remote agents information from the database
###############################################################################
$stmtA = "SELECT remote_agent_id,user_start,number_of_lines,server_ip,conf_exten,status,campaign_id,closer_campaigns FROM vicidial_remote_agents where status IN('ACTIVE') and server_ip='$server_ip' order by user_start;";
$stmtA = "SELECT remote_agent_id,user_start,number_of_lines,server_ip,conf_exten,status,campaign_id,closer_campaigns,on_hook_agent,on_hook_ring_time FROM vicidial_remote_agents where status IN('ACTIVE') and server_ip='$server_ip' order by user_start;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -438,6 +441,8 @@ while($one_day_interval > 0)
$conf_exten = $aryA[4];
$campaign_id = $aryA[6];
$closer_campaigns = $aryA[7];
$on_hook_agent = $aryA[8];
$on_hook_ring_time = $aryA[9];
$y=0;
while ($y < $number_of_lines)
@@ -456,6 +461,8 @@ while($one_day_interval > 0)
}
$DBremote_closer[$user_counter] = $closer_campaigns;
$DBremote_random[$user_counter] = $random;
$DBon_hook_agent[$user_counter] = $on_hook_agent;
$DBon_hook_ring_time[$user_counter] = $on_hook_ring_time;
$y++;
$user_counter++;
@@ -520,9 +527,12 @@ while($one_day_interval > 0)
{$CAMPAIGN_autodial[$h] = 'N';}
}
$sthA->finish();
$DBon_hook_agent[$user_counter] = $on_hook_agent;
$DBon_hook_ring_time[$user_counter] = $on_hook_ring_time;
### check to see if the record exists and only needs random number update
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$DBremote_user[$h]' and server_ip='$server_ip' and campaign_id='$DBremote_campaign[$h]' and conf_exten='$DBremote_conf_exten[$h]' and closer_campaigns='$DBremote_closer[$h]' and outbound_autodial='$CAMPAIGN_autodial[$h]';";
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$DBremote_user[$h]' and server_ip='$server_ip' and campaign_id='$DBremote_campaign[$h]' and conf_exten='$DBremote_conf_exten[$h]' and closer_campaigns='$DBremote_closer[$h]' and outbound_autodial='$CAMPAIGN_autodial[$h]' and on_hook_agent='$DBon_hook_agent[$h]' and on_hook_ring_time='$DBon_hook_ring_time[$h]';";
if ($DBX) {print STDERR "|$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -557,7 +567,7 @@ while($one_day_interval > 0)
if ($loginexistsALL[$h] > 0)
{
$stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]',campaign_id='$DBremote_campaign[$h]',conf_exten='$DBremote_conf_exten[$h]',closer_campaigns='$DBremote_closer[$h]',status='READY',last_state_change='$SQLdate',outbound_autodial='$CAMPAIGN_autodial[$h]' where user='$DBremote_user[$h]' and server_ip='$server_ip';";
$stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]',campaign_id='$DBremote_campaign[$h]',conf_exten='$DBremote_conf_exten[$h]',closer_campaigns='$DBremote_closer[$h]',status='READY',last_state_change='$SQLdate',outbound_autodial='$CAMPAIGN_autodial[$h]',on_hook_agent='$DBon_hook_agent[$h]',on_hook_ring_time='$DBon_hook_ring_time[$h]' where user='$DBremote_user[$h]' and server_ip='$server_ip';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print STDERR "$DBremote_user[$h] ALL UPDATE: $affected_rows\n";}
# if ($affected_rows>0)
@@ -596,7 +606,7 @@ while($one_day_interval > 0)
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,campaign_id,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,channel,uniqueid,callerid,user_level,comments,last_state_change,outbound_autodial,ra_user) values('$DBremote_user[$h]','$server_ip','$DBremote_conf_exten[$h]','R/$DBremote_user[$h]','READY','$DBremote_campaign[$h]','$DBremote_random[$h]','$SQLdate','$FDtsSQLdate','$SQLdate','$DBremote_closer[$h]','','','','$DBuser_level[$h]','REMOTE','$SQLdate','$CAMPAIGN_autodial[$h]','$DBuser_start[$h]');";
$stmtA = "INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,campaign_id,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,channel,uniqueid,callerid,user_level,comments,last_state_change,outbound_autodial,ra_user,on_hook_agent,on_hook_ring_time) values('$DBremote_user[$h]','$server_ip','$DBremote_conf_exten[$h]','R/$DBremote_user[$h]','READY','$DBremote_campaign[$h]','$DBremote_random[$h]','$SQLdate','$FDtsSQLdate','$SQLdate','$DBremote_closer[$h]','','','','$DBuser_level[$h]','REMOTE','$SQLdate','$CAMPAIGN_autodial[$h]','$DBuser_start[$h]','$DBon_hook_agent[$h]','$DBon_hook_ring_time[$h]');";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print STDERR "$DBremote_user[$h] NEW INSERT\n";}
if ($TESTrun > 0)